Customer Reviews for U-Haul Moving & Storage of Overbrook

4 799 évaluations

6141 Lancaster Ave   Philadelphia, PA 19151
(62nd Street)

(215) 877-8100

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(215) 877-8100

6141 Lancaster Ave
Philadelphia, PA 19151
(62nd Street)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The truck smelled like weed, cannabis, marijuana.

Beverly Woods 
Évaluation :
4

The staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.

Danielle Garrett  |  Expérience générale 
Évaluation :
5

Customer service was friendly and efficient.

Katherine Klima 
Évaluation :
5

Keep that morning crew

Calvin Parks 
Évaluation :
3

Work on customer service

DAVID SOJORNER 
Évaluation :
2

Just make sure the cabin of the truck is properly cleaned before it being rented

Jerome Clunie 
Évaluation :
1

$1,75 per mile, I use uhaul long time ago and never see this price

Denis Herrera Lopez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABID GOGOLU 
Évaluation :
4

The storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.

GAYLE MORRIS  |  Premières impressions 
Évaluation :
5

Great customer service, very helpful and pleasant.

Kunle Shobowale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Benn 
Évaluation :
1

Have more friendly staff not thugs who ask you do you have a problem and use profanity towards you.

Malik Hill 
Évaluation :
5

We had a great experience renting our unit with this location.

tiesha wynn-coley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA ROGERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie Reed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Robinson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Edwards 
Évaluation :
5

The customer service was great.

Barbara Futch 
Évaluation :
5

The Women at the location went above and beyond and helped me and my dad set up the tow for my car for our long drive from Philadelphia to Ohio!

MacKenzie Kennie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE WRIGHT-WADE 
Évaluation :
5

Truck can be wiped down between customers!

Christina Dean 
Évaluation :
5

Rien

REGINALD BOOTHE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Fehlhaber 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FREDERICK JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd Huggins 
Évaluation :
5

she’s an amazing employee keep her !

Shimira Mills 
Évaluation :
4

Excellent service à la clientèle

sandra horton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin Greene 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyhie Neal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE KING 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damar Creighton 
Évaluation :
5

Staff is friendly, prompt, and informative. Great Uhaul experience.

Michelle Ginyard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciara Guinn 
Évaluation :
5

This lactation was wonderful .

Tamyia Nelson 
Évaluation :
5

Le service à la clientèle était génial. Everyone was very nice and friendly.

dominique kirkland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOYINI MCCLELLAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY COOPER 
Évaluation :
5

Service is good , hard to improve.

REGINALD BOOTHE 
Évaluation :
1

They lied and claimed that I didn’t put the gas back where it was that they had to charge me an additional 42 but the gas wasn’t where they said it was but because I didn’t take a picture of it there was no way to prove that I was telling the truth

sophia pinkney 
Évaluation :
5

Dontay was so kind and helpful. It was greatly appreciated!

Terri Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Lyons 
Évaluation :
5

the person who helped us was wonderful

Chris Demento 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beikim Gaines 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amadou bah 
Évaluation :
5

The truck was horrible in terms of driving the vehicle. It didn't drive well it cut off a few times . We were praying it didn't break down. Really need a lot of work for safety of driver n those on the road. I need to rent again Friday but sceptical

Tracye Beatty 
Évaluation :
2

Uhaul Central told the lady there to accept my return and she didn't want to listen

Joshua Small 
Évaluation :
5

Easy check in and out, friendly service, great vehicle

Lauren Brooks 
Évaluation :
5

Keep up the good work

CHARLES DESTOUET 
Évaluation :
2

I received a track on E this caused an inconvenience to not only myself but to the moving team helping whom I had to bay to extend the time for an additional 15/20 minutes

Brooke Goins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Lindsay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Careda matthews 
Évaluation :
1

After being patient during check in for the truck . Rep/Young lady became rude with me because I asked her to show me where the truck was located. She yelled and pointed in direction of several other U-Haul trucks /in the direction of her finger!! Long check in and rude customer service . Will do everything via of app and pick up at another location. In the county !!

lakeisha underdue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY MCKELVEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDDIE BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Cowart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zair Hill 
Évaluation :
4

The 2 employees in the store at time of pick up were very helpful and knowledgeable. Excellent customer service that they presented. They should be recognized for that. Merci

Jacqueline Nicholson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Ellicott  |  Premières impressions 
Évaluation :
5

I don't know why I was charged for two gallons of gas, when I put it back right where I started? 樂 I think I paid enough for two days rental,,,$150 +,,, the fees are ridiculous,,,a $40 rental ends up 4x that,,, is it your practice to squeeze out $7 more from people???? I would appreciate you putting something back on my card! It's the decent thing to do!

Michael Santone 
Évaluation :
2

Extremelyyyyy slow

Jada Monroe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone McCall Sr. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD LOCKE 
Évaluation :
5

Great staffs and excellent service

ANGELLA COOPER  |  Expérience générale 
Évaluation :
4

Very helpful staff

Ronald Brown  |  Expérience générale 
Évaluation :
5

Nothing, everything was done well.

Linda COPPIN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rickie williams  |  Expérience générale 
Évaluation :
5

This was the second time I used this location and when I say outstanding service, they went above and beyond to help me make this move easy. When I first moved in I had a horrible experience where I pick up my truck but they made it everything that happened earlier go away with the friendly, welcoming, funny personality.

Nikita Love 
Évaluation :
5

FOR NEW CUSTOMERS THE KEY DROP METHOD SHOULD BE EXPLAINED MORE THOROUGHLY BEFORE RECEIVING THE KEYS FOR RENTAL. I DIDNT KNOW I HAD TO TAKE A PICTURE OF THE MILEAGE & BARCODE OF LOCATION WITHIN THE APP. I JUST USED MY CAMERA ASSUMING I COYLD UPLOAD THE PICTURE TO THE SITE AS I COMPLETED THE RETURN .

kiara Fisher 
Évaluation :
4

Website promises you can completely check in in advance but I have never figured out how.

Gina Caplan 
Évaluation :
3

Le service à la clientèle était génial. Vehicle wasn't cleaned well & it was pulling while I was driving. I honestly thought that it might break down. The vehicle made so much noise.

Shameka Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivy SummonsJohnson 
Évaluation :
5

I didn't have much gas left when I used the truck, so I filled the tank when I returned the truck. I thought you would refund the extra postage like other rental companies, but you didn't. This was disappointing and cost me dozens of dollars. Will use it with caution next time

Junwei Kong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasmene Hewlett 
Évaluation :
1

This location needs more customer service staff, that can speak and think in a coherent manner, to speed up the check in and check out process. Looking and greeting customers with disdain, and playing on their phones, must not be tolerated from employees.

Troy Jackson 
Évaluation :
3

I asked for 2 handtrucks and they didn’t have them.

Eugenia Caplan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Channel Jackson  |  Premières impressions 
Évaluation :
3

The truck we received was in bad physical shape. The drivers seat was also messed up and leaning making it uncomfortable to drive.

Paige Gabriel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC MAPPS 
Évaluation :
5

Good location, everyone nice & courteous

REGINALD BOOTHE 
Évaluation :
1

My son-in-law (the driver) and I waited 15-20 min until someone finally showed up inside the store. Then, after everything was supposed to be set (10-15 min later; ok with me) the truck that we were supposed to drive, was in between another 2. So…. We waited another 20 min… until finally someone "else" showed up. I'll never go back to this location!

Jose Di Diego 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Haden 
Évaluation :
5

It should be more people working. Came in to return to and it was 1cashier and 10 people in front of me in line

Dominique Howard 
Évaluation :
5

While the equipment was functional, attention should be payed into the engine operation.

Andrew Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Fils 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT ALWYN 
Évaluation :
1

The employees were wonderful and kind, but the management messed up my order and resulted in a very strenuous drive.

Jane Norris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amelia Smith 
Évaluation :
5

Keep hiring friendly and knowledgeable staff! They were very kind.

Joel Streim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin Kilgore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Davis 
Évaluation :
5

Quick fast in & out

latoya ellison 
Évaluation :
5

Rien

Jan Lewis 
Évaluation :
5

Staffing- The two staff there were doing their level best to service the customers, but the line was long and that is stressful for the staff to have impatient customers. They handled everyone respectfully and politely, they were professional and as efficient as possible under the circumstances.

Jessica Drees 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert Saxon 
Évaluation :
4

S.O.

Stewart Savage 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Marshall 
Évaluation :
1

The team at the overbrook location are unprofessional in every sense of the word. Especially Gina. Because of her and the staff there I will not be renting in the future from uhaul

HALL-CARBY WAVERLIE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADIB SHABAZZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coretha Sneed 
Évaluation :
5

The only reason i am rating this a 5* experience is because of Kaleia P. I had made a reservation of 1:15 pm. A U-Haul 10ft truck was supposed to be returned at this time for me to receive. The truck never came back. The manager who assisted me In the beginning told me there were no more trucks available and that she would call me when one came in. I decide to come back to the U-Haul at 6141 Lancaster Ave. Just to see if it came back. It didn't but Kaleia was just punching in. I told her my situation and she immediately went to the drawer retrieved me a set a keys for a 10" rental and had me on my way immediately which the manager could have done all along. Kaleia is the only reason this experience went well. She should be The manager. I was always taught the customer is always right, and since she helped me I was able to complete the task i Had to do, and instead of renting the truck for a few hours i rented it for the day. Kaleia was outstanding i was in and done Within 15 minutes with everything explained to me professionally. Who was there when i returned the truck the next day YOU GOT IT…! KALEIA P.

Melvin Perkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rabboni El 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUES-ANDRE SAINTPHARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aamir Davis 
Évaluation :
3

I got the only van available, because it was just returned, so they did not have time to clean it, but I actually have no problem with that. The clerk there was great, and very helpful, especially as I spent 20+ minutes trying to avoid the line by logging onto the online reservation I had made the night before. It totally failed, what a messed up app!!! The clerk then took care of my reservation being completed quickly and efficiently.

David Feldman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanel Barrett 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YOLANDA DILLARD  |  Expérience générale 
Évaluation :
5

The manager was very pleasant, professional and helpful during the entire process.

Paul Cox 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shakyma Jones  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tahara Dennis  |  Expérience générale 
Évaluation :
3

This specific location needs additional employees. The female manager is an older lady and she's there working by herself a lot. Last week with only 4 customers in line to the average wait time was an hour. She's at the counter, checking in trucks, getting blankets, answering calls while taking orders. Customers are frustrated with that type of service.

Zaire Anderson 
Évaluation :
5

Ms Cathy and her staff was very helpful and courteous.

Nateria Morrison  |  Expérience générale 
Évaluation :
5

Ms. Kathy was Great and all her StAFF mattress

Cierra Stinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francheska Blandino  |  Expérience générale 
Évaluation :
1

Each time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .

Tiffini Fisher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON SMITH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANIJAH ARTIS  |  Premières impressions 
Évaluation :
5

Very good 👍👍

Orlando Roye  |  Expérience générale 
Évaluation :
5

No comment

delores randall  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VERLENE BUTLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY BLACKWELL  |  Expérience générale 
Évaluation :
3

Some of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training

SYNITHA BROWN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earlene Martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Robinson   |  Expérience générale 
Évaluation :
4

Rate increases too frequent

sandra fuller  |  Expérience générale 
Évaluation :
5

I would recommend this location to everybody

timothy/gintay shuler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Bateman  |  Premières impressions 
Évaluation :
1

All of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn't find the honor in handling the situation correctly.

Christina Burney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Althiayah Walton Jr  |  Expérience générale 
Évaluation :
5

The staff at our facility was always professional and kind. Excellent service à la clientèle.

LARRY CARROLL  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FELICIA FUDGE  |  Expérience générale 
Évaluation :
5

Great Customer Service every time !!!!!!!!

Cierra Stinson  |  Premières impressions 
Évaluation :
5

Absolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don't remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I'm very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Moctar Kassoum- Ibrahim  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane McCalla  |  Expérience générale 
Évaluation :
3

The system is always crashing. It overcharged for a rental truck and I didn't applied the $50 gift card

Marian Carrington-Lyons  |  Expérience générale 
Évaluation :
4

The only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating

THERESA BAKER  |  Premières impressions 
Évaluation :
4

Customer service was good 👍

Ava Bennett  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn Smith  |  Expérience générale 
Évaluation :
5

Staff was very professional

deborah bracey  |  Expérience générale 
Évaluation :
5

Thank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.

Carolyn Bundy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Story-Winfield   |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn't understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.

Tambria Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT ROBERT E GREEN JR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRA BITAN  |  Premières impressions 
Évaluation :
5

The staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!

jacob berberian  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene Lynch  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Earlene Martin  |  Premières impressions 
Évaluation :
5

No problems to report. Team was very helpful and professional.

nikkita Shoatz  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alyssa Branch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Story-Winfield   |  Premières impressions 
Évaluation :
2

I would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn't occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can't take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn't even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.

Alyssa Branch  |  Premières impressions 
Évaluation :
5

I got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems

terri crisden  |  Expérience générale 
Évaluation :
5

All went well

Nikkita Shoatz  |  Expérience générale 
Évaluation :
5

All great

Nikkita Shoatz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert McCrea  |  Expérience générale 
Évaluation :
5

Great experience

Sulaiman Kamara  |  Expérience générale 
Évaluation :
5

The guy was so helpful and great with communication

Marian Carrington-Lyons  |  Premières impressions 
Évaluation :
5

Jordan was a great help!

joshua jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoya Hewitt  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Imran Anwar  |  Expérience générale 
Évaluation :
5

Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you

DEBRA LAWRENCE  |  Premières impressions 
Évaluation :
5

Staff was great and courteous.

Russell Chandler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian chatih  |  Expérience générale 
Évaluation :
5

Great experience

JAMAL BENIN  |  Premières impressions 
Évaluation :
4

Too expensive... I'm thankful for the great staff though.

AIYANA SHARAI WALKER  |  Expérience générale 
Évaluation :
5

All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.

Elizabeth Gilliard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE STATEN JR  |  Premières impressions 
Évaluation :
5

The staff is phenomenal. The managers are so helpful!

Precious Samuel  |  Expérience générale 
Évaluation :
3

Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus

Dionne Easton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS ROBERTSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY YOUNG  |  Expérience générale 
Évaluation :
5

Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!

Tania Romero  |  Premières impressions 
Évaluation :
4

My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.

Theodore Jackson  |  Expérience générale 
Évaluation :
5

Very helpful and professional. There customer service was outstanding.

WINDRA WEST  |  Premières impressions 
Évaluation :
5

You made it easy and affordable. Thank you

JAY PRAGER  |  Expérience générale 
Évaluation :
4

Everything good

Theodore Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Wright  |  Premières impressions 
Évaluation :
5

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Elisha Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY OGLESBY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Chasten  |  Expérience générale 
Évaluation :
5

The staff was most helpful. Frank was especially helpful to me.

MARY SIMMONS  |  Expérience générale 
Évaluation :
5

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Saahraaki Zabihullai  |  Premières impressions 
Évaluation :
5

The staff was helpful and friendly. Frank was fantastic and very accommodating.

darlene threatt  |  Expérience générale 
Évaluation :
4

NO COMMENT

Regan Adside  |  Premières impressions 
Évaluation :
5

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Stefanee Morrison  |  Expérience générale 
Évaluation :
5

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Robert Brown  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheila Newkirk-Squire  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore Evans  |  Expérience générale 
Évaluation :
3

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Daryl Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl Williams  |  Premières impressions 
Évaluation :
4

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

ALAN OVERBEY  |  Premières impressions 
Évaluation :
5

The manager there is the best

Carla Winnegan  |  Expérience générale 
Évaluation :
5

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 

SHARON BURNETT  |  Premières impressions 
Évaluation :
5

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Kenneth La Rue  |  Premières impressions 
Évaluation :
1

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

monica davis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheila Newkirk-Squire  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo Mapp  |  Premières impressions 
Évaluation :
5

I had an excellent experience at the facility and would use again.

Matthew Birch  |  Expérience générale 
Évaluation :
5

The general manager is the best

Carla Winnegan  |  Premières impressions 
Évaluation :
5

Prompt service

Jahleem Furahaali  |  Premières impressions 
Évaluation :
5

Great job

Ayenda Lambert  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful, it served my purpose

william brown  |  Expérience générale 
Évaluation :
4

Thanks you all

Angela Roie  |  Expérience générale 
Évaluation :
2

The staff was not friendly at all and helpful at all

mishca thompson  |  Expérience générale 
Évaluation :
4

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

Caroline Rapalyea  |  Expérience générale 
Évaluation :
5

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

troy bard  |  Expérience générale 
Évaluation :
1

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

Robert Nikpour  |  Expérience générale 
Évaluation :
5

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

windra WEST  |  Premières impressions 
Évaluation :
5

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

christine woodley  |  Premières impressions 
Évaluation :
5

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Lonzie shired  |  Expérience générale 
Évaluation :
5

The manager that helped was great an she needs a raise

Renault Samuel  |  Expérience générale 
Évaluation :
4

This is a convenient location with personable, knowledgeable staff.

Tanya Jackson  |  Expérience générale 
Évaluation :
4

Great customer service & sales associate answered all my questions and concerns.

TAMARA Evans  |  Réservation 
Évaluation :
4

Merci.

Charles Primerano  |  Expérience générale 
Évaluation :
5

Excellent Professionalism

Earl White  |  Réservation 
Évaluation :
5

Very professional, very friendly atmosphere. Thank you!!

Carolyne Tillett  |  Expérience générale 
Évaluation :
4

The workers was very helpful and polite, that's why I always go there.

MARCITA SIMMONS  |  Expérience générale 
Évaluation :
5

Staff was very helpful and excellent

Todd Coney  |  Expérience générale 
Évaluation :
5

I would not go anywhere else for my storage needs

Arlene Vincent  |  Expérience générale 
Évaluation :
2

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

KIM WIGGINS  |  Expérience générale 
Évaluation :
1

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service

Eric Bunting  |  Expérience générale 
Évaluation :
1

When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn't have dropping

Alicia Gregg  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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