Customer Reviews for U-Haul Moving & Storage of Palm Bay

Évaluation :

5

Very satisfied.

Évaluation :

5

Very well organized

Évaluation :

4

I was very happy with the overall experience. Thanks

Évaluation :

5

Always looks short on help- they are knowledgeable and efficient, just always packed! Great place and service though!!

Évaluation :

5

Angel and Kenny were the absolute best! They fixed a problem that Titusville screwed up. I'm grateful to them to make it right just in time for my camping trip!

Évaluation :

5

The location was well stocked with choices of different vehicles to rent. The reservation process was easy and the employees were very helpful; the van we rented was clean and we were very satisfied with everything. NOTE: We did contact another U-Haul location before coming to you and could not get anyone on the phone and when our call was returned, they did not have any vehicles to rent.

Évaluation :

5

Nome

Évaluation :

4

This is a VERY busy location but even so, we felt that we were taken care of in a timely manner and nicely. We mentioned the maintenance that should be done on the auto transport strap ratchet device and the man seemed to take us seriously.

Évaluation :

5

The young man that checked me in was very efficient and polite. The young lady the accepted the truck when I brought it back was so polite and friendly.

Évaluation :

4

Thank you Uhaul!!!

Évaluation :

5

Satisfied with return location and prompt service

Évaluation :

5

Very smooth process, could not have been easier!

Évaluation :

5

Great service, thanks!

Évaluation :

5

This is an amazing location, totally clean with very helpful employees.

Évaluation :

5

Nothing, everything was fine.

Évaluation :

1

I had booked a reservation for a pickup truck and was given a cargo van instead the lady at the counter was very rude and dismissive the first van they gave me the radio didn’t work and the van was below a quarter tank of gas so I went inside and asked for another van and once again the lady behind the counter was very rude the customer service in this place needs a lot of work uhaul has lost my business

Évaluation :

4

Please give me a call 3214650915 I left behind two bags of clothes for donations. I was in a rush I'll be heading back to pick them up.

Évaluation :

2

Check in equipment when customers return it. Charging a customer for two weeks after they have returned equipment and said equipment has been rented out / used afterward by others is unacceptable

Évaluation :

1

I paid $197 for the use of a truck for 1,5 days that was supposed to cost me $29,99/day. What a scam!!!!!! I will never rent from U-Haul again. Carole

Évaluation :

4

The lady at the desk that checked us in was very helpful and polite

Évaluation :

1

Had to stop where truck was under cover. box was leaking, damaging valuable paintings to me. Not impressed

Évaluation :

1

From the staff that's employed at their locations to the customer service reps it's a truly dreadful experience.

Évaluation :

3

Trailer was old and dirty and had a broken wiring at pickup

Évaluation :

5

It was hard to drop off the trailer after hours with a holiday the following day. There was no parking for the trailer. Some guidance on where to leave it would help. But other than that, all was great.

Évaluation :

1

Went to pick up my truck that I had booked in advanced. When I got to the store they did not have it and sent me to another store 3o minutes away. When I got to that store I had to sit in line for an hour which now pushed me 1 and a half hours into my reserved time frame for the truck. When I finally got to talk to a representative they told me they also did have a truck and I was forces to used a 15' truck which increased the amount of trips I had to make between locations due to the smaller amount of item I'm able to haul. The trucks light switch was broken and I could not use the lights and the check engine light came on. So not only did I lose 1 and a half hours of my scheduled time but I also had to increase the amount of time I needed the truck because of being forced to use a smaller truck than the truck I had booked I'm advanced

Évaluation :

1

The attendant at the U-Haul was very rude and almost couldn't get a truck because they didn't even bother to assist me with an alternative, had to call the center in order to be able to get a truck. Very disappointed with the service at this center!

Évaluation :

1

Please call or text or call me at 772-664-2470, regarding the location and their poor electronics. I would not recommend this location to a friend because what should have taken probably 10 minutes at most, and more likely 5 minutes, it took over 20 minutes to check my reservation in due to the poor electronics this location employee have to work with. Soooo completing frustrating for both the employee and me. I called the day before and made the reservation. Kind regards, Sandy

Évaluation :

1

I went to rent a cargo van on Friday afternoon, March 29, the line was long and not moving. While waiting a man came in with a large TV box, after looking around he walk to the front and spoke with an employee who took the box back and the man left. I wondered if any other customers on line were not renting and could have been helped like that man, although many employees were walking around no one asked if anyone on line was there for a reason other then renting. I returned the following morning rented a cargo van and the rental process went quickly, however when walking out I notice the line was long again. When I returned the van no one would confirm the milage or that the gas niddle was on three quarters of a tank, I was told I would receive an email so I will hold onto my gas receipt. Additionally, I don't know if it's your computer systems or need of better employee training but the registration process takes much too long and a good manager should be able to help better serve your customers. The bed of the van I rented was dirty and never sweepted, and the employee who brought the van to me told me to ignore a warning message stating the right rear tire' air pressure was low. I hope these observations help, I've rented from U Haul many times in the past and think that it's this location, and again think a professional manager could do wonders for this location.

Évaluation :

2

Marketed $20 rental with a $1/mile subcost. Plus whatever additional they wish to charge days later... i even filled the gas above the requested marker. Quite strange to move a single fridge down the street.

Évaluation :

5

Each time that I visited the Babcock UHAUL location it was clean, well stocked and well organized. The customer service agents were patient and very helpful. I recommend the UHAUL on Babcock, Palm Bay, FL.

Évaluation :

5

The staff was great and helpful.

Évaluation :

1

I was treated like garbage by the assistant manager. Spit on, pushed, and cussed out in front of her staff. Was threatened with not getting my rental items even after I paid for it. Would like a full refund of the money I spent. I can't believe U-Haul allows their employees to treat anyone like this, let alone I'm a veteran and this is a veteran "friendly" organization.

Évaluation :

5

The whole experience was marvelous. From the guys that brought the container and packed it in Florida to the pick drop off in Connecticut a few days later. The communication about deliveries and pick ups was excellent. The box appeared one morning in my driveway, exactly where I asked for it to be dropped off and then it was taken as if by magic. I will definitely use U=Haul services again.

Évaluation :

5

Amazing, amazing service! I can't thank you all enough for making this as stress free as possible. What a pleasure to work with. So much communication.

Évaluation :

3

Vehicles should be service better.

Évaluation :

1

The equipment was dirty. The staff were not helpful in renting a pickup truck. They kept telling me they didn't know anything about renting a pickup truck as now it "has to be done in the app"

Évaluation :

5

Minor delay due to mis-identified trailer at pickup. But the staff was great, error resolved in under 5 minutes.

Évaluation :

3

Getting the truck was not easy. Despite links being sent to my phone, uploading pictures did not work for existing damage on the truck. An employee used the truck before I arrived but after the official gas levels and mileage were documented, creating a very frustrating check-in process. The employee who helped me in the parking lot was wonderful and saved my experience. He was kind and guided me as best he could.

Évaluation :

3

Dont text me asking if I can bring the equipment back early and then not offer anything in return. I rushed thinking I was helping other people and was going to get a day off my rental refunded just to find out no...they were not nice about it either.

Évaluation :

2

I reserved a 20 foot truck well in advance and when I got there on my pick up day they didn't have any 20 foot trucks. We were forced to take a 26 foot truck which made it very hard to maneuver into the place we needed to go.

Évaluation :

2

I used the online application thinking I could save time and waiting in a long line as I usually experience at the location I used, during the check in process to pick my truck up I asked the employee that was near the drop off location where I could find the truck number they gave me so after about 10-15 minutes of wondering around the parking lot I finally found it and the keys were not in it. So I once asked the same employee where I could find the key he began giving me attitude as if I we're supposed to know the keys were so we had a heated exchange at which he verbally attacked me and told Me to watch "how I talked to him" as if to somehow threaten me. Needless to say I was already frustrated and running late at this point for my move. I am a. Disabled veteran with multiple health issues and all of That walking was really rough on me. However he did go get the key and bring them to me but wasn't real pleasant about it he basically threw them in the door handle and said here's your key and took off. Also I think may have forgotten a small blue box with several harmonicas in it, if so I would like it returned to me. Thank you, W. Andy Tribble

Évaluation :

3

Clean truck before next customer rent it. Make sure the taillight work I could have been ticketed because of lack of knowledge.

Évaluation :

2

Homeless man was sleeping in the cab. Also every time I rent The milage or gas is way off I have to waste my Time trying to make it right.

Évaluation :

5

Before/After hours are very convenient for anyone's schedule that is busy during normal business hours.

Évaluation :

5

Rien

Évaluation :

5

good job guys....

Évaluation :

3

I called the 833 UHAUL Number to establish a reservation number for a truck and for a storage unit to speed things up when I got to the UHAUL center. When I arrived I advised the attendent that I was there to rent a truck and to the attendant could not find my reservations, even though I had both numbers available for her. She searched and searched through several pages and after about 10 Mins she left and brought the manager back. The manager quickly walked her through the process. She started my process to complete the vehicle rental agreement, then got confused again and had to go and get the manager again. It was obvious that she was not aware of many sections of the form. I was getting frustrated as I arrived early so that I could meet my son to pick up articles for storage. The attendant kept looking at her phone during the transactions and was not familiar with all procedures on the form. When she finally finished the form about 25 mins later she wished me a good day. I reminded her that I also needed a storage unit. Then the process started over to obtain a storage unit. She searched for approximately 8 minutes and once again left to go get the manager. The manager came back and once again showed her where to find the available storage units. She eventually figured out the paperwork for a storage unit. Approximately 45 Mins after arrival, I finally completed the paperwork. She gave me a map of where the storage unit was and copies of my truck paperwork. As My sons house was only 3 mins away, we loaded the truck in about an hour and returned to search for the storage unit. The map was not clear as to exactly where the storage unit was located, so we drove around for a few mins trying to find the unit. Eventually we chased down a worker in the parking lot and he showed us the way to the unit. We unloaded the truck, and came back to the store to buy a lock. Locked up the storage unit and I went to turn in the truck, but of course each attendant was busy with other customers, so I waited approximately 10 mins, then decided to go and pull the truck directly in front of the entrance. At that time a young man came to me and said, are you returning and I said yes please, and he took my keys and told me thank you and advised me that he would send results of his inspection to my email. Calling the 833 UHAUL was easy and simple and the woman gave me reservation numbers for the truck and for the storage unit. Which I took to the store. The process at the store was frustrating and time consuming. I knew that the process would take about 15 to 20 mins to sign for the paperwork etc. But I did not expect to be there for almost an hour. The vehicle was clean and the storage unit was clean. The experience was good other than the attendant not being knowledgeable of the processes which frustrated me. The manager was outstanding and resolved every issue. I will use UHAUL again should I need the service, but hopefully a more speedier process. I would recommend that the attendant put cell phone away when a customer is standing in front of her. Not very professional to keep checking cell phone during process.

Évaluation :

5

Apparently, our car trailer was not maintained or even looked at before they rented to us. The strap ratchet for the tires were very rusted and hardly worked. We had to lube it and wait for it to function.. A crank for the tongue barely work, and we also had to repair that. And the biggie. The tires were not inflated not even close to be properly.!!!! one tire had only 23 pounds in most tires had between 40 and 50 pounds in and recommendation was 65 pounds!!!

Évaluation :

5

Bien

Évaluation :

5

I do believe that you may want to review your app. I have had multiple issues with it this week, from the truck rental to the storage move-out. Thankfully, the staff was excellent and made sure everything was corrected.

Évaluation :

3

Truck was NOT rental ready! Cab was filthy, smelled, steering wheel was sticky with ?? uugh... Windows/windshield had bird poop, mirrors dirty. Took the truck home and cleaned myself so my wife would ride in it. Do your job!!

Évaluation :

1

The drop off location listed was incorrect. I attempted to clarify with the staff but he reassured me that the location address did not matter and I could drop it off at any location which was not the case. The U-Haul I chose for drop off nearest me did not accept my truck or trailer and told me I had to go to the location listed on the paperwork and when I arrived they were closed. I had to go to yet another location after being tired from a long drive and moving.

Évaluation :

5

Staff was helpful and curtious

Évaluation :

5

prompt courteous service no hassles or delays thumbs up!

Évaluation :

5

Excellent all around service.

Évaluation :

5

Windshield was filthy inside. Maybe have someone drag a rag over the windows inside. Merci.

Évaluation :

3

This was the second time they tried to steal money from me; first it was the ridiculous amount of miles and then only two gallons of gas that wasn’t needed.

Évaluation :

1

I was treated poorly from day one to the end of my rental. Most of the employees I encountered at this facility were rude, disrespectful and often they told me outright lies. I wouldn't come back to this facility if it was free.

Évaluation :

3

I wasn't happy with the storage rent increase and there needs to be a policy in place, where if a customer pays for a whole month but doesn't use the whole month, the days that weren't used should be refunded when a customer closes out a storage unit.

Évaluation :

5

My first experience using a storage unit and I mostly say outstanding. I appreciate the security it was top notch I never felt uncomfortable going to my unit. The cleanness was very good. The office workers was very pleasant and helpful. I will indeed use your facility again and I will recommend your company to my friend and family. Thank for taking great care of my belongings.

Évaluation :

5

Storage was good and very conventional f9r my needs

Évaluation :

5

This was my first indoor storage unit The advantage is you are unloading a vehicle without worrying about the weather The slight downside is the distance from our truck and the unit ( but we viewed it as good exercise)

Évaluation :

3

Too expensive

Évaluation :

3

My problem was the price just kept jumping up about $10 a year. $110-115 a month was too much for a 5x10 unit.

Évaluation :

2

The unit I was assigned was rented to someone else and had a lock on it at arrival. I had to follow the employee (who was kind) around to 3 other units to find one available.

Évaluation :

5

They were great

Évaluation :

5

Good,good,good

Évaluation :

3

The only complaint, my unit was secure, but anyone could walk off the street and into the facility. Also my unit was in the back and I'd often have to organize my stuff, if you were not in the aisle moving around, the lights would turn off and it gets really dark inside the unit. I'd have to walk out of the unit for the lights to turn back on.

Évaluation :

5

My mom recently passed away and I needed to transfer our unit into my name. The two young men that helped me were kind, considerate and offered me their heartfelt condolences during this process. It's hard enough to process this loss, but their patience and professionalism really helped me to finalize the details of this unforseen change. Thank you both. I wish I remembered your names. Please know I appreciate your kindness.

Évaluation :

5

Very good customer service! This location is very clean and organized.

Évaluation :

3

Staff is not friendly and very short with you. I rented 2- units for a year. Moves out 2 days after rent was due. They still charged me for full month and would not pro-rate the units. I feel un-valued after a year of doing business. Then I rented a truck that broke down on me the same day. Road side assist was a complete failure Worst moving experience ever

Évaluation :

2

flooding and hidden fees were crazy...worst expierence ever...never will use uhaull again..

Évaluation :

5

Storage is safe and easy to access!

Évaluation :

5

Safe and clean, excellent place for storage!

Évaluation :

5

Large, easy to back in loading/unloading in back. Close to storage unit.

Évaluation :

5

Everyone was very nice when I decided to take a space because my son just died and I needed to put some of his items in storage that I could sell them but overall your people are very nice

Évaluation :

2

Prices continued to increase without notice nor were any attempts made to advise me of this until I opened a bill. Then when I tried to advise that this is not what I signed, I was told to "Suck it up and pay it or we're selling your unit".

Évaluation :

5

The moving team of removals to the extreme was excellent. I would highly recommend them to anyone in need

Évaluation :

3

You just kept raising the price every six months and then charge me a $15 late fee because my phone got hacked and I had to get a new card to put in for the automatic payment! I could never get any customer service on the phone at the palmbay location the air-conditioning didn't work in the office. There's a lot U-Haul could work on with that location

Évaluation :

5

No free lock in the unit, had to go to the office to get one.

Évaluation :

5

I’m very happy when I’m here because the storage very clean and good Ac the stuff is very friendly , I’m in anytime my access code is open 24/24🤗thanks you

Évaluation :

5

I am pleased with your services. I've been using u haul for years. Pleasant and courteous staff who go all out to assist

Évaluation :

5

Hassle-free storage very affordable

Évaluation :

5

Na

Évaluation :

5

Very good help

Évaluation :

3

I needed a bigger unit, but there was none.so I had to move.

Évaluation :

4

Even when I got behind in default you guys worked with me to catch up my payment so I didn't lose my stuff. Thanks to all that work at U- HAUL STORAGE.HAVE A BLESSED DAY, JESUS SAVES.

Évaluation :

5

DeeJay was so helpful as well as Steve the manager.

Évaluation :

5

Wonderful and lovely storage love the staff I'll be happy to store with you guys in the future

Évaluation :

3

As I checked in it would have been nice if the clerk would have offered me to purchase a lock. This was my first time renting a unit I took for granted that the lock came with the unit. I was over tired and stressed and I had to walk from the back of this storage unit back to the office to stand in line waiting to purchase a lock.

Évaluation :

4

Only thing I wasn't happy with was the frequent rate increases. That's why I decided to close it.

Évaluation :

5

I have no regrets using uhaul storage, the facility kept clean at all times after 2 years of storing my furniture everything were still clean and in great shape.

Évaluation :

1

The entire time I had the 10X10 storage unit the door fell off the track every single time I opened it. We needed a crow bar to put it back on track. The staff never could fix it. I hated going in/out of my storage unit. Please call me 205-208-2745 if you want more details.

Évaluation :

5

Very clean.

Évaluation :

5

Wish you had bigger storage units available

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Had no problems, facility was clean, convenient, well light and safe; has an active alarm and automatic lights. Great price and service.

Évaluation :

4

All would be great if I had not looked on the app as to the diff payment dates.. Mess w/ 3 smaller units trying to put them all in one larger one. Ty for your help I've just been exhausted doing this all alone.

Évaluation :

5

Keep up the good work. I'll be back soon to rent again.

Évaluation :

5

There is something spilled in my unit, it looks like melted chocolate ice cream, I have some towels to hopefully get it up, Janet

Évaluation :

3

Roaches everywhere. I knew my stuff was safe and maintained. Never saw people leering around but the bugs were disgusting

Évaluation :

5

Very clean and great customer service!

Évaluation :

3

Staff does not communicate nor are they very helpful. Second time I've rented online and arrived with the complimentary lock not being in the unit. First time they were closed so I was stuck with a truck full of my belongings and no where to put it.

Évaluation :

2

Staff was awful and not helpful. Every time that I walked in someone was playing on their phones and would not answer any of my questions with any type of detail.

Évaluation :

5

Paige at the front desk was EXCELLENT!!! Super friendly, knowledgeable, helpful! Karina the assistant manager was super helpful before we got there. She helped us troubleshoot a difficult situation for one of our clients. Very professional!

Évaluation :

5

Safe. Convenient. NO RODENTS like I've experienced in a different storage facility l. (It wasn't uhaul lol) No waiting until the gates are open for acess to your things. I will definitely use again.

Évaluation :

5

Perfect in every way!!

Évaluation :

5

I was extremely happy with the service I received both in Palm Bay and at the Orlando office where I moved my belongings to.

Évaluation :

2

I reserved a 10x10 and they gave it to someone else. I then had to rent two smaller 5x 10s. They gave me a month free, but it's going to cost me $50 more a month. Moving into a 10 x 10 when it comes available is not convenient.

Évaluation :

4

Only negative was that office staff was consistently overwhelmed during peak times; this leads to long wait times for customers.

Évaluation :

5

No issues, Service was always good!

Évaluation :

5

Highly recommended

Évaluation :

5

Staff is always friendly! Thank you for your great attitude!!!

Évaluation :

2

The NO answers above are irrelevant because we never moved in once we learned we could not use more than one month's free rental. The general manager was rather rude in his abruptness in saying it was an internal policy when I asked him to show me where it said you can only use one month at a time.

Évaluation :

5

I was very pleased, she was very helpful and kind. May the Lord Jesus bless her.

Évaluation :

5

I would use it again if the need arises .

Évaluation :

5

There was no lock in the unit. And on multiple occasions every time the Staffing are overworked and there is a huge line to wait in for customer service

Évaluation :

1

I made a reservation to ensure I had a unit reserved when needed and when I got to the facility, I was told there were units available, but they weren't clean. I was forced to get a smaller unit and then go store the rest of my belongings elsewhere. I reserved the size unit I needed and the facility was not prepared for my Reservation. This is bad service. Why would I be able to make a reservation and the facility not prepare and deliver? I am not happy with this outcome.

Évaluation :

1

There was no lock in our unit when we arrived with a moving truck. We had to find an alternative due to truck rental return and work schedule the next day. They did allow us to cancel our unit the next day and get our money back thag had already been paid. Still disappointed in setup of units inside with no near door access and the inability to use the unit the night of moving but they did make it right.

Évaluation :

5

Awesome folks who work there

Évaluation :

5

there was never any issues with the staff or the facilities at all always prompt and helpful

Évaluation :

2

The customer service person was poorly trained and didn't know how to enter a rental storage unit transaction into the system. He repeatedly had to ask coworkers how to enter the transaction. It took over a half hour just to rent a storage unit.

Évaluation :

5

I will always use U-Haul when ever I need to move is a good company their prices are reasonable.

Évaluation :

4

not everyone can get on phone to figure out how to enter the damages seen to truck before leaving.

Évaluation :

4

I didn't like the motion-activated lights on the hallway. They went out while I was in the unit and had to be reactivated often. That was my only issue.

Évaluation :

4

I don't imagine storage facilities varying much so it's really the customer service that determines quite a lot of the opinions customers have. I just felt like whenever I would go inside I had to wait to be acknowledge or for a simple question I wouldn't get answers. I had a few good experiences but overall ask your employees to just say hello and will be with you even if you aren't.

Évaluation :

5

I AM NOW LIVING TOO FAR AWAY TO REMAIN AT YOUR STORAGE BUT CANNOT SAY ENOUGH ABOUT THE TIME I WAS AT YOUR STORAGE. ALWAYS CLEAN AND WELL KEPT. MARGO SHOEMAKER

Évaluation :

5

The women at this place all worked together like I haven't seen in Years.They genuinely liked and respected each other and were Nice and helpful to each other Blew my mind! Lots of smiles and supported each other dispite varying ages and races and accents!

Évaluation :

5

They were very helpful.

Évaluation :

1

I would have been happy with the facility except for the fact that after putting my stuff into storage and upon returning after a week, to find palmetto bugs all over my stuff was awful. Needless to say I got my stuff out as quick as possible.

Évaluation :

5

A few nights I came to get a few small loads out of storage and a few different homeless people hung out next to the doors. One actually helped me load a heavy box, never asked for money, the other simply wanted to wait for the doors to open so he could go in and grab blankets that were left in the area where people can donate moving stuff to other movers. Just fyi… I felt safe bc you had cameras at least. It was kinda creepy though. Otherwise everything was perfect:

Évaluation :

3

Was working in my 5×10 (which turns out to be to small) I need a 10×10 but no way to get on a waiting list...WAY TO HOT

Évaluation :

1

It took 4 transactions in 2 days to get my storage unit correctly. 1st one was privately locked and no on knew why. 2nd one- ended with 2 smaller units- 1 I filled then 2nd one was locked and sold. They had no record of my transaction from previous day. Including unit I was in at that time. 3rd- i asked the lady to check unit before giving it to me. She proceeded to give me unit that was locked from previous day. It showed her that paperwork and her coworker told her that I was correct. 4th- she went back and checked it to make sure this time it was correct. 1 moved everything from smaller unit to the new bigger unit. 5th- went back to double check everything and tell them unit was changed over. Turned out code was same as someone else and causing problems. Changed code with 4th agent. End result- I was given 1 free month for all of my troubles. That is appreciated. Part this could have been prevented by a simple walk back to check Unit. I even heard the supervisor ask why they didn't check on 1st day. I am not sure what happened with 2nd transaction.

Évaluation :

5

I have dealt with U-Haul at this store three or four times it has always been very easy and convenient appreciate all of your hard work

Évaluation :

5

Awesome, thanks

Évaluation :

4

The 800 Number was useless in reserving a storage unit. I call Babcock directly and Heather straightened it all out.

Évaluation :

2

My mattress was rained on the ceiling leaked all over my mattress, I should have realized this when the receptionist said we have to clean out the unit & remove the tarp, indicating that there's a roof leak. When I notified the front desk about the damage yo my mattress I was told abruptly to file a claim...no apology, I will not recommend your facility, I feel you have structural problems at your facility and they're not fixed, you take the $ and keep the public in the dark. Anyone asks me I'll tell them to not rent from your facility, you clearly don't have integrity that the public can trust. Unité 1262

Évaluation :

5

Would like to thank Irma for being so helpful with processing the closing of my account.

Évaluation :

3

I first reserved a storage unit via the Uhaul website at BP Moving & Storage in Palm Bay, Florida. I received confirmation of my reservation via email - all good. I then called BP about a week in advance to ask if everything was set. The person replied that it was set - great! Then, as I'm moving from Minnesota and stopping late at night, I reviewed my emails and noticed my storage unit had been cancelled! WHAT ????#$(@* I am in route with a 20 foot Uhaul truck and my unit is now cancelled? I called the 1-800 UHAUL number and explained the situation. They told me I had rented from an "affiliate" location and there was nothing they could do about that cancellation (remember, I had reserved ON the UHAUL WEBSITE). So, now I"m really annoyed, but the nice customer service person found me another unit in Palm Bay at a different facility. Great. Then, as I'm moving in a day later, I get a call from BP Moving and Storage, all upset and angry that I am not showing up at their location! Now, I'm not very happy about this at all and told the gentleman that the problem is with the UHaul organization or whomever generated the email cancelling my unit! He was not very nice. I can understand why he is upset. Buyer beware - I'd recommend staying away from the affiliate locations because the communication is very poor. Go with a Uhaul corporate location if at all possible.

Évaluation :

5

Outstanding

Évaluation :

4

Had trouble getting 5x5 after making a reservation but staff did solve problem asap !

Évaluation :

5

Everyone was very helpful

Évaluation :

4

I don't think I'll ever use a different storage company again. No complaints at all!

Évaluation :

5

Affordable and the peace of mind u get by knowing ur belongings are locked up and no one can steal them is worth every penny.

Évaluation :

5

The staff are very nice.

Évaluation :

5

They accommodated my last minute rental or was exactly what I needed size wise as well.

Évaluation :

5

Great place! Great staff!

Évaluation :

5

Super easy and front desk staff was amazing would highly recommend painless process

Évaluation :

5

I had a great experience…. My unit had been flooded and the staff assisted me moving my possessions to another unit…. Thank you…. Linda 殺殺殺

Évaluation :

5

Todos los empleados son muy amables. Alquilé una camioneta y la puerta de atrás que se enrolla hacia arriba se quedó atracada dos veces. No pude manejar con las cajas cerca de la puerta. La camioneta sonaba como cafetera vieja. Inspeccionen sus camiones. Gracias.

Évaluation :

4

Administrative challenges was a little frustrating when we realized that we had been paying for "3 units" rather than 2. The 3rd unit was in someone else's name but some how we were charged. It was fixed quickly, so that was good.

Évaluation :

5

Everyone was very helpful anytime you had questions and thank you for the good service.

Évaluation :

3

barely anyone working, the guy helping us kept stopping to talk to a friend. we had a unit reserved and when we got there he told us someone gave it away to someone else so we had to get another one which was more expensive.

Évaluation :

5

Your staff is so friendly and courteous. Everyone was willing to help if there was an issue.

Évaluation :

1

They sold all of my things without my knowledge nor letting me try and get my belongings back. I have a family of 6 and all of my children belonging got sold off to other. Due to Covid I was on unemployment and they knew that because I communicated back and forth with them. My whole family has fought Covid 5 time and due to that I have been late on my storage.

Évaluation :

5

The storage unit was perfect. I

Évaluation :

3

Both the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.

Évaluation :

1

I reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.

Évaluation :

5

Every staff member we have encountered has been extremely helpful and friendly!

Évaluation :

5

Thanks for your help

Évaluation :

5

Great and friendly customer service

Évaluation :

2

Wasted a long time in line, their computer system didn't work, my card doesn't work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can't wait to get my stuff out of there.

Évaluation :

3

For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.

Évaluation :

4

Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox

Évaluation :

5

never had a problem staff always helpful

Évaluation :

2

We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.

Évaluation :

4

My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 

Évaluation :

5

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Évaluation :

5

Very satisfied!!🇺🇸🇺🇸

Évaluation :

5

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Merci.

Évaluation :

3