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tommy mCustomer Reviews for U-Haul Moving & Storage of Pasadena
Testimonials From Recent Customers
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Always have amazing customer service.
Brittnie AKeep up the good work.
James Overy dirty windshield, fixtures in truck falling apart. Truck tire had low air warning after driving for one mile.
Philip BThe lady who was always there was so kind and helpful. She was very professional and immediately responded when I needed help. She goes above and beyond. I wish I could remember her name but she was always there so she might be one of the only employees that worked the desk.
Regina W | Expérience généraleAs for my experience the was kind and courteous and helped me very well. Everything is good.
Richard BEveryone did a great job
Randall KNever had any issues with them. I've had a storage unit with UHaul for 15 years. When it came time for me to move out of the unit I realized that I had lost my key to the lock. I asked the staff if they can break the lock for me and they told me that it would be considered "breaking and entering". Wait, what?!?! was my response. Although its MY UNIT and I'm asking you to break the lock. They still said no and was advised to get a locksmith to break the lock or get them to pick the lock (which is not cheap). I then asked what if i break it myself, they said i would be evicted from the storage unit. News flash....I no longer need the unit anyway.
SHARON H | Expérience généraleAll good.thank you'll.
Alberto R | Expérience généraleNothing it was a great experience.
Jarvis SWay too expensive would not recommend seems like a terrible business model that takes advantage of people that don’t really have other options seems like false advertising as well saying it’s $20 to rent a truck and after everything it comes out to $136 for 3,5 hrs
vincent cMake the drivers seats more comfortable for long hauls.
Charles MLove doing business with people who know exactly how to handle their customers
Maria CThe rating is mostly based off the location in town. Customer services was good, and equipment was ready to go. No real issues.
Ryan KThe vehicle didn't come with a ramp . I was in a rush to get my belongings moved and I had to do with out it. Big inconvenience for what I paid for .
Milinda HThey took my appointment and installed my hitch in a timely manner I’m very satisfied with the work and the price very professional people!
Joe ENo need to improve they are grear
Atximba MThe ladies that are at this location are all very professional and very nice! Made my experience less stressful! Thank you all
Caleb HI received a truck that was poorly maintained. The gas tank had an issue when being filled. I was having to fill it slowly at time taking up to 1 hour to fill up. Very inconvenient and not professional at all.
Cristian DNot a thing. It ran well.
Randy EU-Haul Red Bluff Pasadena Tx. Is Excellent!
Rosa M | Expérience généraleKeep Doing What Your Doing. Everything Was Excellent!!
Joe WI have been going to this location for 20 yrs.
Carol MKeep going like that
NEHOMAR MI rented a 6’x12’ enclosed trailer, the unit has no tongue jack rendering it heavy on the tounge.
Terry TI moved out on 2-11-2024 because I didn't want to pay another month.Thank you all for taking good care of me and my items.
rosa a | Expérience généraleThe guy who helped was very knowledgeable of what we needed I have rented from this place before
cynthia rGreat experience nice smooth ride thanks U-Haul
Ramiro AThe drop-off was extremely easy and being able to do so after hours was very helpful. Some more parking lot lighting would have been helpful, as taking photos in the dark was difficult.
SHANNON CGreat costumer service, the guy at front was very helpful , he even went outside and hooked up the trailer to my truck. Will come back again ...
William TThe entire rental from pickup to return was seamless and I could not have asked for a better service. I will use this location again and feel comfortable recommending them to others. Merci!
Dale BI specifically requested to pick up the truck at 8am. The truck was not available at that time and caused me to have to pay my movers for an additional hour. Completely unprofessional and I should be reimbursed for the negligence.
David WAdditional staff is needed in the location
Olusegun BAll good
Jerry VEverything was good Quick service
Richard SOur experience was wonderful! Great customer service!! Thank you!!
Stella DJust keep up the good service.
Louis BThe service is good I liked
Humberto gThe customer service was excellent. Very much appreciated.
BRYAN PBien
Vernon SReserved a dolly online only to find out after I got to the location that they didn't have any… If I would've known that beforehand, I would've chose a different location to rent from
Rachel BHorrible experience, I was given a truck which the gas hose had been cut, I found this out when I went to pump gas and gas spilled everywhere. Also not to mention that the tires were bad on this truck. I had to call U-Haul and report the problem, then had to wait for 2hrs for someone to come look at the truck, resulting in it being towed. This company really put my family and myself in severe danger.
Thomas MNo comment
Newell RVery easy to get in and out.
Kathleen TGreat service
Vicente VI did a one way rental. And at both locations the service was so good. Made experience with U-Haul a pleasure. Thanks for all the help.
Richard LYes everything went fine and quickly and was treated with respect so thank you for your help
Kenneth KService good
LAURA GI was two hours late as I had car troubles. The people answering the phone were accommodating and very friendly. Once at the location Gordon was awesome and very helpful! Made my experience at Uhaul enjoyable!
Sam SGreat service. Everyone at this location is very helpful and friendly.
Ric BEquipment should be checked out better the metal was rubbing on the tire almost cut threw the sidewall
Lloyd CVery helpful employees and very respectful….thank you for that!
Tarva SAsk if we had an unexpected delay, for our return time. Like being stuck on a freeway for 2 hours due to an accident. Also inform us that our return time is after hours! The person on the phone that helped me check in was awesome.
Kathleen TLoved this location so helpful!
Tarva SThe location was perfect! Staff were knowledgeable and friendly. Storage was clean and well lighted. I was highly recommended this location.
Lorraine A | Expérience généraleThe facility had a leak from another unit and the water came in to my unit ruining everything.
James R | Expérience généraleYour "climate controlled" stoage is terrible and I got mold all over my furniture and it is totally ruined!! It is absolutely terrible.
KEVIN A | Expérience généraleGreat staff, very helpful and quick to respond. Everything they said that it would be.
Jordan H | Premières impressionsProperty where you store your belongings has roaches. I have NEVER seen an indoor facility with roaches crawling up and down the elevator wall.
Jessica M | Expérience généraleWish the units were 24/7
logan c | Expérience généraleLike to talk to the GM my self
Amber G | Premières impressionsGreat Customer Service.!! I was given ample time to unload my uhaul before returning it.
Latisha C | Premières impressionsThank you for all the help with getting everything done! I was on a time frame and was able to maintain all budgets, thank you again Janet
Janet S | Expérience généraleStaff was very helpful! They explained everything to us, making sure we understood the differences in the unit. Overall very happy with the process of getting another storage unit there.
Daniel D | Premières impressionsThe communication I received from U-Haul corporate indicated that I could move in after hours by simply using the U-Haul app. This information was misleading. As it turns out, I had to see an associate during office hours in order to receive my storage assignment.
Elki C | Premières impressionsThe staff was very friendly fast and helpful
Sheree R | Premières impressionsThank you for all of the help
Janet S | Premières impressionsEven though there's always a lot of customers all needing to move at the same time, the staff here are always very helpful and get the lines moving. The staff here is doing a great job. I will definitely be coming back if I need another storage. Thank y'all so much.
ROBERTO A | Expérience généraleIt's the greatest service and security and the staff is great 👍 👌
BERTA G | Premières impressionsIt was extremely hot and there was no AC in the facility. Only two workers while multiple people were dropping off. I felt bad for them.
Jensyn D | Premières impressionsThe climate control unit is not very cool. Was cooler out side in the shade at 3pm than was inside the facility. Need to make sure your AC units oar working properly op keep units cool.
john g | Premières impressionsthanks!
Leticia I | Premières impressionsGreat customer service from the moment I walked in Shawntay went above and beyond to assist me. Her customer service and professionalism is truly what made my day yesterday! She is as sweet as can be , caring and understanding. And she is truly amazing human being! I will be doing business with this location in the near future :) Anyone needing storage or a U Haul please visit Red Bluff location( ask for Shawntay) , you will not be disappointed at all
Dusanka V | Expérience généraleI’ve rented here numerous times never had any issues and staff has always been very helpful and friendly.
janelle s | Premières impressionsGreT customer service
Maria M | Expérience généraleGreat customer service , great environment
NOE M | Expérience généraleRebecca was very friendly and helpful.
Lorraine A | Expérience généraleThere was no light in the storage room that we could find. That was the only issue because it was dark. Other than that it was great!
REBECCA F | Expérience généraleLaura is a great manager
Brit J | Expérience généraleThe storage had trash when I got it but other than that it was good.
Pascual V | Expérience généraleHad a little trouble getting in, but was a good experience overall.
REBECCA F | Premières impressionsNeed more dollys
rosalinda h | Premières impressionsWith what I've been through in the last 60 days at the age of 72, there's God, but through God I felt CAREING, compassion and understanding. Thank you so much
Marie S | Premières impressionsMerci.
Rudy G | Expérience généraleOk fast and effective
Crystal B | Premières impressionsI need to rent a smaller unit now and I will be back
Nicole A | Expérience généraleThe company that you recommended to unload the truck was terrible. I had made all the arrangements days before for them to meet me. I had to call an hour after they were suspose to be there. He gave an excuse of they went to another location. After 2 1/2 hrs two guys show up with no equipment to unload furniture. I was able to sign out two dollies from uhaul. For the guys to work with. The two guys were good it wasn't their fault they were just following What company Told them to do. I will not ever use them again and I arranged it thru u-haul. You need to look into them due to they aren't what you advertised.
joe k | Premières impressionsI couldn’t sing I Return the truck
Veronica N | Expérience généraleDidn't have much issues with the storage units I rented other than the elevator being out of order when I was moving out. Now as far as renting a truck and or a trailer from U-Haul I will never again use them. Don't understand why they have a reservation system if they are not going to have the equipment you reserved and confirmed when you go to pick it up.
Samuel L | Expérience généraleI didn't like the fact of not having a cart to move my things. How do you allow people to steal those without seeing on the cameras?
Michelle S | Premières impressionsSecurity is bad , carts bad, people not friendly
Joe E | Expérience généraleAlways good service friendly people.
JUAN R | Premières impressionsShandra was very nice helped make everything go super smooth...
teresa M | Premières impressionsStaff was friendly and helpful most of the time, except on 10/22/22. My items were missing from my unit and I suspect staff mistakenly vacated my unit. The other possibility is that my items were really stolen from my unit. A burglary report has been filed with Pasadena PD. The desk attendant copied down the case number. When I went to my unit, there was a green tag on it that said "customer ready" even though I had not moved out. They also left a voice message asking me if I had moved out. I called back to say "no" but my call was not answered. I was also told my unit was found without a lock and that they placed a lock on the unit. This is where the story gets conflicting: If staff placed a lock on my unit while the futon and bed frame were in there, then what happened to my items? They confirmed that they locked it while the items were still present. Based on the notes, there was a futon in the unit on 10/12/22. My unit was upstairs and my items were big and bulky and difficult to move. Did they think that because there were only 2 items in there that I had moved out? There was a futon and a twin size bed frame in the unit. I asked to press charges on whoever took my items. Police officers did confirm that I was current on my payment and staff confirmed my items were not removed due to delinquency. So, either staff mistakenly vacated my items OR this facility is very, very unsafe and the cameras and card access into the facility housing my (upstairs, indoor) unit are not enough theft deterrents. Also, a lock had to be cut to get to the items or staff unlocked it because they had a key. I hope corporate investigates this matter.
Amey G | Expérience généraledespite the five (5) Yes answers i would not recommend this u-haul storage facility here are my overall reasons in order 1) this facility has only one elevator for such a large single building my unit was on the 2nd floor when that elevator was out customers had to use the stairs to access their upper level units this is not a good design for such a huge single building routine maintenance on elevators was not announced via email phone calls or text messages i also understand u-hauls position that the elevators do break and sometimes are damaged by people holding the doors open by blocking the doors open however there was only one (1) elevator for a huge building with three floors this alone is my number one complaint 2) for the first few months there were always carts available soon afterwards carts were not available i understand some inconsiderate customers might store the carts in their units but why punish the good customers who pay on time return the carts to the first floor clean up after themselves etc by not providing enough carts for this single building - - example i came in on a weekday early in the morning and between three floors in that building did not find one single cart the questions this survey asks do not cover these kind of questions on the other hand - - the office staff were always helpful and cheerful 1) i dont know if she still works there but a woman name Shay (Shea) who handled my initial account was most helpful and had a wonderful smile and had a very cheery disposition 2) i dont know their names and my spanish is not too good but the cleaning and building maintenance people were always cheerful and happy - - if they were using a cart to transfer their cleaning supplies they always were considerate and offered to let me use them if i needed them 3) the price was locked in one of the reasons i quit using a public storage facility was that they kept upping the price unannounced to the customers thank you 1) for the security u-haul provided 2) the climate controlled building - always comfortable when it is extremely hot 3) the nearness of the facility to my home dave sheddrick
james s | Expérience généraleOnly negative thing is that no lights inside the units.
Hector P | Expérience généraleThe storage has ceiling insulation that was falling down and look to have mold and/or mildew. The door looked ready to fall off the wall. The lady that assisted us in the rental office was very nice and help.
Richard T | Online Move InGreat Customer service every visit.
john r | Expérience généraleClean facility. Well maintained facility. Very helpful employees.
Domingo E | Expérience généraleNice and friendly customer service
PAUL J | Expérience généraleTodo bien:,facilidades, atención e interesados en ayudar.
Matias S | Premières impressionsThere were no carts available all three times I went to take things. My unit was in a second floor. Only way to reach my unit was using stairs. Very difficult hauling things up stairs by yourself then having to carry everything halfway down the building because there were no carts. If the sliding door closed before I could get things inside (remember no cart to load stuff on and take in at one time), I had to re-enter my access number. Not very impressed with this rental unit.
Terri L | Online Move InIt seemed as though the air conditioner was not working and climate controlled storage
Samantha P | Expérience généraleHad to move from the 3rd floor with dillies cause they didn’t have any carts
Shelly S | Expérience généraleI reserved a drive up unit 4 months ago. I am disabled, when I arrived I was told that there was no drive up units available. I was given an indoor unit on the second floor. I saw a drive up unit empty when I was there.I will never use uhaul again!!!!
Latisha C | Premières impressionsShawntay is very professional and helpful!
Theron P | Premières impressionsWhen comparing price, convenience, and accessibility to competitors, there was no competition. On the occasions I've needed storage and/or vehicles, UHAUL has always come through.
ALBERT V | Expérience généraleA little pricey
barbie C | Premières impressionsMerci
Christopher R | Premières impressionsClosed my account, still getting charge
Robert S | Expérience généraleStaff was so helpful..Thankyou
ANTEL C | Premières impressionsNo trouble at all
byron m | Expérience généralethe storage facilities were the cleanest and best maintained I have ever used ,and I have used many different ones over the years. Would highly recommend this site.
Albert F | Expérience généraleRented a storage unit and truck. Could not access the unit after hours during move in because I was not given an access key or code. I will now be forced to rent another truck for an additional day.
Ashley L | Premières impressionsGreat place and I'll be back.
thomas f | Expérience généraleGreat customer service, very helpful and clean storage units. Definitely will recommend for all moving and storage needs.
heidi J | Expérience généraleI deeply appreciate the service provided to me, a customer by Donald at the Red Bluff rd., Pasadena TX location. He was very friendly, always available and above all very knowledgeable. I thank him for his sincerity and his diligence
VENKAT S | Expérience généraleAfter 7pm the sliding glass doors did not open. Overall I give 6 stars. Courtesy, no attitude when I was confused. Thank you Charles for far beyond support.
SABRINA T | Premières impressionsGreat customer service . Really appreciate their help. Will definitely recommend for all moving and storage needs.
heidi J | Premières impressionsStaff were very friendly and helpful. Storage unit was clean and sturdy. Only problem was the door on the front of the unit was a regular size door which made it more difficult to get our bigger furniture in the unit. Everything else went off without a hitch.
Garrett w | Premières impressionsStorage unit rented out is supposed to be climate control but it's really hot. Will have to relocate my things from the unit to another facility soon so they will not be damaged from humidity.
Evelyn R | Premières impressionsPleasant overall experience!!
RAUL C | Expérience généraleClosing out the unit was the only slow part.
ANTHONY R | Expérience généraleThe unit was very clean and I love the fact that the units are alarmed
Lucinda W | Premières impressionsI signed up online. It was seamless and easy. I like the month to month plan Most require long term contracts. Very pleased.
David S | Online Move InMy experience was wonderful the person that helped us was very nice very professional and I found no fault
sable m | Premières impressionsI do have questions about my concern that there may be homeless people living inside there. Because I noticed right at the last month that I had my storage there and there seem to be people coming and going in and out and sitting around the outside but yet going inside caring a chair and going up the elevator but yet coming outside at time to sit outside and smoke. Not sure if they are renting a storage to live in. That concerns me.
Silvia S | Expérience généraleClearer markings on entry doors especially on bldg A. Also maintaining clear drive thru lot as cars blocked cross and side of bldg A
Debra B | Online Move InLaura the manager was very friendly and helpful .The storage area was spotless (never seen a storage building this clean) . The one month free storage that came with a truck rental was both unexpected and a God send !
Albert F | Premières impressionsStarted out very bad had to wait a month for trailer hitch that was already there at a place where they had install setup with out informing me .. Then couldn't be installed because they said my frame was to bad ... So then had to rent a !0' truck and auto carrier which trippled my price . Then called day before an said was it ok to take a 15' truck was all they had for the same price but later when i drove by they had 10' trucks . So had a very stess full time started this way ahead of time first week of Sept. for the trip i was taking at end of October left Michigan 10/25/21 Thx for the discount that was provided an upgrade on Auto carrier But really didn't like the bigger truck i'm sure i spent more in gas driving that. Was a very stressed out an worried for 7 weeks. Thanks Corporate for discount after almost an 7 week run around. (:) Michael
MICHAEL D | Premières impressionsI love the fact that yall give us 24 hour access to our unit!!
thomas f | Premières impressionsThank you for my free month! This facility is nice and it was exactly what I needed until my house got finished. Merci.
Dana B | Expérience généraleThe very best in Houston, TX! Hired 3 Men movers to relocate some of my valuable items and they did a great job and the on-site team at U-Haul Red Bluff were very accommodating to me and my movers. Everyone went above and beyond for me by meeting all my requests. They paid attention to the little things that were important to me, and that made the difference. The climate controlled area is very nice. Great temperature and very clean! Shiny surfaces too! The free month and low rental costs is also a huge bonus! 5 Stars! David T. (Galleria - Houston, TX area)
david t | Premières impressions👍
Eliu V | Expérience généraleVery helpful and time efficient
Evelyn T | Premières impressionsMuy buenos trabajadores muy amables y respetosos. Dios me los Bendiga y si alguien me pregunta llo los recomiendo.
MARTIN M | Expérience généraleI had problems with the swipe card they had given me. The problem is yet to be solved. I believe the Manager would look into it today and communicate with me.
VENKAT S | Premières impressionsJust need someone to explain the scan card alarm thing. Still not Clear on how to use it
Dana B | Premières impressionsNice and clean Well maintained
max o | Expérience généraleAC could've been a little cooler. Otherwise it was great!
Zachary J | Premières impressionsMuy buen storage planta baja lo mejor para nosotros de venir desde Virginia súper bien atendido gracias !! 😊
MIGUELANGEL R | Premières impressionsMuy Buen servicio porque anque fui Mas trade fui muy bien atendido.
MARTIN M | Premières impressionsLaura and her staff are very friendly and super helpful. Merci!
CRYSTAL S | Premières impressionsNeed the sliding doors open longer hours
Rudy M | Premières impressionsThe Storage Unit in Pasadena is Wonderful and so Was their Employee Mckayla. However the Uhaul I started with in Jonesboro, GA was Terrible. I was GIVEN a truck with the check engine light on , and despite us refusing the truck and Stating that we did not feel comfortable driving from GA to Texas with a truck with that light on and begged them to take it back, they made us keep the truck. they sent a mechanic to look at the truck, the mechanic let's us know DO Not Drive the truck, they said the called the Corporate Manager and they still said to drive the truck the estimated 980 miles and the Company tells us basically, ignore the light and drive it anyways you "should be fine". Not even 4 hours into our 12 hour drive did the Truck Start Groaning an awful sound, the performance of the truck is barely hanging on and we had to stop for Gas every 1 and a half hours, spending hundreds in gas. We had no choice to dangerously drive this truck the remainder of our drive and It ended up Taking Hours Longer than it had to, we had to stop constantly and the truck barely made it without breaking down. Not only did we barely make it but they then scheduled my storage in Pasadena and my drop off past Baytown which is another 45 to an 1hr. We were never comfortable driving off and feel we were put in an Unsafe and Unfair Situation. Especially after being told by All Uhual Employees that their not supposed even let it off the lot with a check engine or any light on, it's supposed to be downed. We were assured by several people that there would be a resolve to.this issue that hasn't come yet.
jessica p | Premières impressionsI would never use Uhaul again I been waiting on a call from corporate never called me
Shanna B | Premières impressionsI had spoken with one of your female employee for two days. Trying to make sure I had my unit ready for my move. She a sure me it would be. I got here to Pasadena on Friday and spoke with her. She was a huge help. I don't remember her name. But employee like her are hard to find. Friendly and professional. Helping me with all my needs. She should get some kinda of notice for her hard work. Not because it's her job. But her kindness and skills.
Cindy J | Premières impressionsI will never deal with Uhaul again
Shanna B | Expérience généraleMy unit had bugs everywhere a lot of my furniture was ruined after being in there, I had a unit at the public storage across the street for half the price and way cleaner.
Hannah G | Expérience généraleThey were great and helped with the issues so had that one could help me with over the phone.
Crystal D | Premières impressionsPlease take time to recognize the staff working on Saturday evening, They were all really helpful and friendly
Paul P | Premières impressionsI love the company, everything is great and well managed. You can find everything in the same place and that's beyond awesome
Veronica E | Online Move InUhaul storage charged me a $15 late fee because I was in the hospital in ICU for the month of April and couldn't make my payment on time
jim s | Expérience généraleThe storage space was great! Everything was clean and all staff was super helpful!
AMANDA J | Expérience généraleThe staff was very helpful answer all my question
BRENDA S | Premières impressionsGreat staff! Clean storage facility!
Brittany K | Premières impressionsLa persona que me atendió muy amable y respetuosa excelente gracias
ronal v | Premières impressionsMost ease storage rental
jimmy r | Premières impressionsAs a customer I think for the money that they’re charging they should get some newer storage spaces because the storage spaces look kind of old.Other than that everything else is pretty good I really wish I could’ve been at the climate storage but that was a little bit too pricey so I just one with the lower level which is the regular unit
Latarsha G | Expérience généraleNice and clean, storage unit very well maintained.
Estella H | Premières impressionsEveryone was very helpful
gregory r | Premières impressionsI would highly recommend a friend
Vanessa T | Premières impressionsGreat as always
alan F | Premières impressionsEva was great! She made my experience super simple and quick and gave the best customer service!
kasia g | Premières impressionsEmployee didn’t seem to understand the customer did not want a second floor unit, but towards the end she said I had two units.... then charged me for 2 locks.
Jacqueline R | Online Move InThe uhaul experience wasn’t bad, however, I would have the return after hours process a little better, because it’s a bit challenging to return the truck from your website or the app
Jason H | Expérience généraleI really want to thank Troy at Red Bluff location for his help. He listened to my concerns and address the situation.
Audry H | Premières impressionsU-Haul is the best storage nice n clean love my spot with air conditioning Avery time I go always see them cleaning ladies they do a great clean maintaining to keep the building super clean , the office people are very friendly with respect never would go to another place , Y’all awesome Thanks
maria r | Premières impressionsExcellent service à la clientèle
JAMES P | Premières impressionsEveryone was so nice and helpful thanks again for the help
Romeo G | Premières impressionsNever had an indoor storage unit before but this place was nice, clean well lit and very accessible even in late hours.
David P | Expérience généraleMuy seguro y limpio agradecido por la atención
Mario R | Expérience généraleThe whole staff was very friendly and helpful ,the process was fast and easy.thumbs up to all staff
mandy v | Premières impressionsTodo muy bien 👌 excelente servicio 😊
Silvia F | Expérience généraleMy storage experience was great! The guy I dealt with was thorough and very nice. However, check in 4 my uhaul vehicle was HORRIBLE! The website would not upload my pic on step 5 of 5 and after being on hold with uhaul's corp office for almost 45 minutes, I took a screenshot of the page and dropped the key in the drop box! Now I have to get up at 7am ro call the location!
Susan M | Premières impressionsI’m glad you’re there for me to get the To get the unit I needed in a quick short time ... thank you 😊
TINA P | Premières impressionsThank You So Much . We would Rent Again.
Willie G | Expérience généraleEl personal muy atentos y profesional
Mario R | Premières impressionsThis facility meet our needs, staff very friendly. Facility clean and secure.
JIMMIE W | Expérience généraleEverything here was fine, had no problems getting my stuff in and out, until I had to deal with the staff. The staff is lazy in doing what needs to be done in a timely fashion. Even after leaving the unit, Calling ahead of time TWICE, to make sure I'll be taken out of the system, my card still gets charged and with an added late fee?? When I call the guy on the phone he says "we're probably too busy to do a walk through on the unit. " wow, how reassuring..
raquel r | Expérience généraleClosing on my new home was delayed, having the first month free storage with truck rental was truly a blessing when I had the stress and uncertainty of where to put my stuff from selling my first home. The whole experience at this location was excellent.
JOSHUA H | Expérience généraleThe uhaul staff was most pleasing and Very courteous and helped me in any way they could Thank you job well done
jim s | Premières impressionsVery helpful and knowledgeable would recommend to anyone and I'll use them again.
DARRON T | Expérience généraleIf I had to use a storage again. It would be with y'all. My experience was perfect. The staff really look out for there customer's. And have a honest staff. And all my belongings was taking care of. And the staff went as far as letting me know my storage was not locked properly by my mistake. And called me to let me know. Was relief that went out of there way. To let me know and it was corrected by me. So many thanks. I would really recommend anyone to y'all. Thanks again .
Cindy C | Expérience généraleReal good place to store your things ,nice clean storages, will recommend to friends
Jose H | Expérience généraleExcellent
GEISOLHAZEL L | Expérience généraleYour staff did a great job and corrected what the Corpus Christi location failed to inform me that the truck was to be back by 10am on the second day I was told just to return it on Sunday .
Walter B | Premières impressionsI did have few problems but the gentleman helped me out alot could be more grateful
Marcos F | Expérience généraleGreat service and very helpful
Luis G | Premières impressionsLiked that I could make my payment on line. Very nice and clean facility.
gwendolyn v | Expérience généraleJust one thing I noticed a small mouse racing thew the drive in between the buildings where I was parked. Trying to get in one of the buildings . I watched for about five minutes. Didn't make it in.
Mary A | Expérience généraleRats everywhere even on your stuff they would not be responsible Bad experience. Las ratas andan por todos lados hasta en tus cosas ellos no se hacen responsables. Pesima experiencia. Rateros en todo
Adriana G | Expérience généraleEveryone was very helpful . Most of all-employees are very kind to me . At both locations Kingsville and Pasadena Texas Oh ! thanks for the 30 day free storage..
Mary A | Premières impressionsI was paying for a aircondtion unit never worked every time I complained they told me it was because the door was open but did not make sense my locker was on third floor I finely moved out
Ricardo T | Expérience généraleVery friendly and helpfully employees
Shirley N | Expérience généraleBy far the Beat Uhual in the area , with it being quick and easy and well staffed and customer service being beyond amazing
Malik L | Premières impressionsI moved in July of 2018. Left a living room set and a bedroom set. Ended up losing the sofas and king mattress to mold and mice. Mice droppings covered the entire floor when I got everything out.
Matthew Y | Expérience généraleI have been a uhaul customer for over 30 years, I can’t remember feeling more valued as a customer than the red bluff store made me feel. assisting me dropping off trailer, storage & bottle water
brandt l | Premières impressionsGreeted immediately. Process was seamless and quick. Staff was friendly and knowledgeable.
Robert L | Premières impressionsThank you!!
JESSICA V | Expérience généraleI was very impressed I need a unit for 1month and I ended up getting for free, wow that is awesome. I walked out of there still no believing that i had had it for free. Thanks Uhaul, awesome service.
maria z | Premières impressionsThank you!!!
monica a | Expérience généraleThe person who took care of me was very, quick and efficient, had the answer to all my questions, very, very professional they both need a raise.
Thelma J | Premières impressionsVery nice establishment. Wonderful staff.
timothy b | Premières impressionsAlways there to help and never had a problem
beatriz b | Expérience généraleGentlemen named gage or cage provided excellent customer service
ESTEBAN S | Premières impressionsThe ladies at the front desk were amazing and really helpful
mario r | Premières impressionsFriendly fast service
Gilbert B | Premières impressionsBest Facility ever!
Jacob G | Premières impressionsThere were dead mice in the corridor and in my storage
Maria E | Expérience généraleVery pleased with this facility. Highly recommend their storage and U-haul services.
mary l | Expérience généraleVery nice workers
Nicole A | Premières impressionsService was amazing at this location. Everyone was nice and helpful the whole way.
Jasmine P | Premières impressionsOur rep was very friendly! Very helpful.
Jessica P | Premières impressionsThank you very much for making my moving experience a snap...Well Trained and Well Maintained crew Thank You U Haul...
ROBERT C | Expérience généraleNo comments.
Joseph L | Premières impressionsGreat place!
ANDREA A | Expérience généraleThe manager was very sweet and helpful. Wonderful staff. Kept facility clean and the hours to enter your storage unit were convenient!
Anthony T | Expérience généraleI was especially surprised that the unit was as well kept as it was and past services were already inside the unit.
gina j | Expérience généraleTwo big expensive fans that were leaning against the wall the divided the unit behind mine were stolen through some big wide openings ontop of that wall. WsToldNoOneWasLeasingItLieICouldSeeTrashIn it!
Claudia R | Expérience généraleThe place was always clean. The staff was helpful whenever I had an issue. Would highly recommend this location.
WENDY G | Expérience généraleAwesome customer service
Keri W | Premières impressionsFAST EASY
janet p | Premières impressionsThe staff was awsome.i most defiantly will rent from this place again.
Steve B | Premières impressionsLady at u haul was great but no one said we couldn't pay cash so when we went to get truck.no way to pay so we couldn't get it.very upsetting
kathy s | Premières impressionsAll the workers at this location are prompt kind and hardworking! I would reccomemd all my family and friends to this location specifically.
Josie G | Premières impressionsLaura and her brother excellent customer service.
Antonia E | Premières impressionsI had an indoor unit my belongings were molded and covered in that poop.
samantha s | Expérience généraleSuperxxxxxxxx
Sergio d | Expérience généraleGreat service
LINDA b | Expérience généraleVery unhappy
Maria E | Premières impressionsStaff was not helpful when the elevator broke & I was on the 3rd floor of the storage. I called 3 days in a row & left messages w/customer service no one ever returned my phone call. Worst experience.
maria s | Expérience généraleThe facility and staff were A+++. Very impressed and will use their facility again. Thank you,
megan f | Expérience généralegreat service
melissa c | Expérience généraleI called and got the call center, I told her about a problem with someone stealing some items off my truck while moving out. The woman told me she would have the manager call me back, it's been 4 days
Marguerite K | Expérience généraleLara and her team at U HAUL on Red Bluff in Pasadena are the BEST. From the first contact, everyone was helpful, friendly, professional, and also very honest. I am grateful for you. Thanks a million!!
Jaime H | Expérience généraleThe associates explained everything I had and needed to do.
derric p | Premières impressionsThe facility was well light and a clean appearance was always seen. The staff was always helpful. I would recommend UHAUL storage to anyone looking for a storage facility.
Paul T | Expérience généraleUnit was broken into, no security cameras working at the time or even multiple times thereafter. Security gate removed to be replaced and never completed. Removed my belongings because of these issues
darcie j | Expérience généraleUnit flooded and my belongings were full of termites will tell everyone to never ever use u haul. Manager was not helpful and she was rude
JOSETTE W | Expérience généraleI was denied access to my storage 1st day of move in because staff did not remove their lock, manager wouldnt even call me back. Elevator was out for 2 weeks and still didnt get to talk to manager.
MINDY L | Expérience généraleHalf the staff was rude without just cause. I am sorry I made the decision to use this location.
THOMAS A | Expérience généraleWorse experience ever with the staff, hired crack head emplyees
ALAYNA A | Expérience généraleThe young guy who work at the uhaul facility was a real sweet person. I had a good experience from start to finish. Thanks U-haul!
lakisha b | RéservationThe staff was so friendly and helpful! I had an indoor unit and the halls were very clean, no sign of any pest activity in my unit. They had a controlled access gate they removed, but my stuff was ok.
jeff h | Expérience généraleFacility is ok enough. They get really busy and overwhelmed. My negative revolve around one particular staff member who would always disappear. Left me standing there 40 min upon move out. Not cool.
anthony w | Expérience généraleDuring move out some employees were going into each empty space for maintenance and each entry they made caused the alarm to go off. Just a suggestion that they should be able to do this quietly.
Albert C | Expérience généraleThere were roaches all over the place and it also smelled of urine.. I paid extra to have 24 hour access and yet the sliding door to my building was ALWAYS locked after closing time HUGE inconvenience
lora M | Expérience généraleThe first month I paid $150 for a 10x10 That's the price for a 10x15 Which is what I had asked for When I measured the storage it indeed was a 10x10 STILL NO REFUND FOR OVERPAYMENT. YOUR FAULT
jose m | Expérience générale