Nothing. It was perfect
Romie SwainCustomer Reviews for U-Haul Moving & Storage of Penn Valley
Testimonials From Recent Customers
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Rome the office manager is terrific and a wonderful representative for UHaul Darryl Duran ☄️
Tamra Cranwell | Premières impressionsRome was very nice and professional
Michael Conway | Premières impressionsI had nothing but a good experience
Stan VailRomie Pratt has the best customer service attitude and is very helpful.
Alice Dixon-Butler | Premières impressionsThis lotion server is very good. She is a nice girl
Ming LiKeep up the good work! I've returned three times and it's always a great experience. Simply the best!
Veronica Hofheinz | Expérience généraleGreat. Place l will be back
Al Megenity | Premières impressionsThe manager there was awesome
Tom Mccall | Premières impressions.
Kelly Hall | Premières impressionsThe gal at the desk on Nov 17 @ 9am was extremely helpful, pleasant and accommodating!
Barbara PuttenI was a customer for many years under various owners. The last couple of years was by far the best experience under U-Haul ownership. I especially enjoyed working with Romie. She was helpful, professional, and very pleasant throughout our interactions.
Laurie Powell | Expérience généraleI forget her name, but the girl at the front desk was very helpful, super nice and I had an all around great experience. Merci.
Casey Foreman | Premières impressionsRomie was very pleasant and easy to work with! She displayed care and kindness. She always smiled and was eager to help in any way.
michelle milner | Expérience généraleAbsolutely nothing! Romie was the sweetest more respectful employee I've ever dealt with at a u haul and rio did a great job at cleaning the u haul before I rented it! They're great!
CARLEY RiedelThe girl I worked with gets a Happy 😄
BLAKE HINMANGreat staff…helpful…friendly
Harvey Jones | Expérience généraleTerrible experience the girl called my several times a couple minutes after 5pm (closing) and I returned the calls not knowing who it was as no voice messages were left. I finally got ahold of them the following week and found out I needed to pick up my cash deposit (I was told a check would be mailed) I went in 2weeeks later as this location is not close (2hrs away) to find it was mailed to the delivery location given on the uhaul and explained the PO will not deliver mail not listed on the box she proceeded to argue and tell me I was wrong and recommended me to goto the post office. No deposit was delivered at the address and driving to the post office during business hours is not possible nor would resolve this issue. I requested to speak to a manager and was interrupted by her husband while she was attempting to call a manager and was told I was a liar that nobody would call at closing and that she always leaves a messages. I spoke to the girl 2 weeks previously to my trip to pick up deposit told her I was not local and said I'd come by to get it and it was mailed to an unconfirmed address without an attempt to contact me now that I knew what this random number calling me without leaving messages was I would've immediately called to confirm any information. I tried calling to speak to the manager and got the same very unfriendly girl who told me to call back after 1pm I called at 1:15 and got the same girl with an attitude and this stress and drama isn't worth the 100$.. all around worst experience and I'd rather pay more somewhere elce as I ended up paying 100$ more in the end.
Kristen AtkinsCheck equipment before the customer is there to pick up. For me, we did not know that the electrical harness on the tongue of the trailer, was broken. Luckily, there was another trailer there that I could take, but the customer coming later in the day to pick up that trailer was going to be out of luck.
Bryan FrickyJust make sure the oil level is not low to ensure your vehicles remain reliable because probably most customers don't really care to inform you like I did .
michael colbyPoor accessibility to yard to leave trailer. No signs
Norma KlineSasha was very helpful in getting me what I need and feeling very personable. The owner of the facility was very pleasant upon my return and made the return process seamless. Thanks guys.
Ryan AlcombrackThe young man Al that greeted me was super kind and helpful. He loosened a gate to let me turn around rather than trying to back up.
Laurel ReisfeltVery happy the manager at the penn valley ca. Facility was most helpful and kind. Thank you Romie
Mernie Rogers | Premières impressionsA sign that would indicate where to park the truck upon arrival would have helped me to not be confused as to where to go.
David Wold FowlerThey are so nice and have helped me out a lot with coordinating my move into storage and renting the Uhaul. I’m very pleased.
Marcella Oliver | Premières impressionsBoth representatives handling my order were very professional, friendly and efficient. Highly recommend them!!!
SK LindseyThis was the best U-Haul experience I have had in years. Merci!
Vint HughesStaff was very helpful and friendly. I actually went back a second time after we moved in to rent truck to go to dump, and wound up renting a space to store our boat.
Howard Browning | Premières impressionsKeep up the good work guys. I've used u-haul many times during my 63 years on this earth and never a negative experience. Stay safe guys.
kelly bartlettChecking the equipment back in with the app didn't work.
BRANDON JOHNSONI really appreciated the quick and efficient service. The genuine kindness of the manager was a breath of fresh air. She was thorough and answered all questions clearly.
Ramiro CarreonRomie was very knowledgeable and courteous.... Not to mention very helpful.... Thank you Romie. Respectfully..... Darrell Torry
Darrell Torry | Premières impressionsGreat location and all the staff are friendly and courteous.
Robin Webster | Expérience généraleWhether on the phone or in person, the staff has always been very friendly and helpful.
Rosemary Lynch | Expérience généraleFriendly, helpful personnel
pattie spencerWiden the entrance to the rental storage yard. Need a safe walkway from the storage to the office. There is not marked and there is just a rough trail that is not safe.
John DoscherUpon returning to calif never got a receipt Was told no charge Never went over mileage And corp U-Haul have me 5 extra days at no charge .. but when returning U-Haul Bryce said I was see an 80 ish charge said there shouldn’t be any he said roomy said she would fix it Never saw a receipt
Athena KlineThe people running the operation at this location are excellent!
CHRISTOPHER BINGHAMAll the crew is amazing. They are really helpful and friendly. I want to say that Romie (I thing she is the manager) she is one of the best attended I have ever had in USA. I really appreciate the penn valley unit crew. Thanks again! Wish u the best
Carlos Henrique Morbayshi Peieira | Premières impressionsThe employees were extremely helpful and pleasant. Wonderful experience.
LAUREN LOVEThat $20 fee for dropping a key into a box is an absolute ripoff and for that reason alone, I would not recommend your business. If you cancel the idea, and instead, charge a reasonable fee of $5 it makes sense. Otherwise, the personnel were A plus excellent. Thank you. Shila VW
Shila Van WagenenThe office staff is nice, helpful and very prompt since I live in AK. and not CA.
Jackie Bennett | Premières impressionsUnder unusual circumstances, they were so helpful to my family. Merci.
JOHN FOX | Expérience généraleThe people running the place are great!
Jeannette CahillChristine did a fantastic job renting this out. I am happy that I got to be the first person she got to rent to. Very friendly staff and clean truck.
Romie SwainWorked with me even though the computers weren't forwarding my information.
Jesse Candelaria | Premières impressionsWhen I moved out of storage and asked the manager to stop my next automatic payment, I was charged twice for a unit I no longer occupied. I called them to correct the error on the first charge, and she said she already noticed they mistakenly charged me. She said she already reversed the charge. The next day, I was charged again. Both charges incurred an overdraft fee on my bank account, and my account is still frozen. When I called to inquire about the second charge, she blamed their faulty system and said she noticed I was charged again and had already reversed the charges. When I asked her to cover the overdraft charges, she said the mistakes were not her fault and she is sorry. When I said my review would reflect poor service, she started yelling at me and I hung up. I'm appalled that they knew they had made mistakes but never called me to warn me about the unplanned charges to my account. The management at this facility is shady. In addition to the fiasco described above, we had rented a truck to clear our storage for which they overcharged us. They tried to up the daily fee of rental, and when we pointed out it was more than the amount stated on the truck, they upped the mileage cost to $1,29 per mile, stating that is the weekend rate. It all seemed very fishy. I will not make the mistake of trusting U-Haul with my business after this. I'd rather pay more for respectful, honest treatment.
April White Feiden | Expérience généraleGreat staff, great facility.
GERALD SIKORSKI | Expérience généraleTerrible customer service, not clean unit, accused me of lying when I filled out the form and clearly showed photos of the gas tank, will never come back to this location if you call the GM be careful you might get her husband not her also multiple times nobody has been at the location to help you
Nikolaus SouthLower the price
Rodney WaltersThe customer service was great! Thanks!
Gary ReginaUhaul changed my location to this location. They didn't have the equipment I reserved. My reservation was moved without being notified
Jacob TaylorDidnt receive my final receipt via email, but was satisfied with my experience. It would be nice if there was a 4 hour discount. I only had unit for 4 hours and put less than 30 miles on it. 80 dollars, plus gas... and Uhaul gets an opportunity to rent it again? Seems a bit out of balance
Martin SalyerFriendly and helpful staff! I will be storing my trailer there next year.
Richard Owen | Expérience généraleThe first time was great this last time. I had multiple problems, mostly with the unhaul phone operators. I'm still in dispute of charges
Alexandra FrishmanIt would be better practice to give the vehicle with a full tank so it can be returned that way. In my attempt to get the fuel gauge to where it was when I picked it up I had to put in 1,3 gallons for an 11 mile trip.
Teresa WebbDrew was excellent!!
Romie SwainWe got to meet all of the staff when we moved in. Romie, Christine, Bryce and Drew were all so helpful and kind. Will always come back to this location
Lawrence & Sherrie Allen | Premières impressionsWhen I moved out there was a motorcycle blocking the entrance to the hallway that my storage unit was in. This made it extremely hard to move anything out especially my large boxes. I'm not positive but I believe it was the employee on duty's who was also rather rude to me when I went in to say that I had vacated my unit. I took a picture that I can send for proof if i am provided an email address. I hope this doesn't reflect on the other employees or my past experiences here as they have always been great up until yesterday when moving my belongings out.
CULLEN BERNKLAU | Expérience généraleMerci
Jason Swain | Premières impressionsThe staff was and is always very friendly. This was not my first time going there and will not be my last.. I was very impressed with how quick and easy the process was.
CULLEN BERNKLAU | Premières impressionsThe truck was parked in a dirt lot a block away, I didnt know or was told to inspect the truck on my own in a text. When I dropped off the truck the attendant noticed a small chip in the window, I do not know if it was there when I picked it up or not.
Penny Wattsnice
HENRY HARDYGate access is very inconvenient with having to get out of vehicle to both enter and exit. Needs a remote device or poles where one can enter codes from their vehicles like most storage units.
Ken Romans | Expérience généraleNothing! Romie and her team was so helpful! All have great attitudes and will do anything it takes to get the job done! Will be recommending this uhaul to all my friends and family. Side note I didn't know how to return the truck on line I called Romie she also didn't know the prosses told me she's never returned a truck through the website. She drove to the location on her lunch and we did the return together. Once we figured it out it was very easy. Words can not describe Romie she is a true angel!!
sharyn jonesLeaving in Penn Valley, CA we wanted a storage place close to home. Romi and her husband were very nice and helpful they had a spot available that we could afford. They offer 24 hr access which was very important to us in the event of an emergency. I would recommend them to friends and family!
Christine & Todd Biery | Premières impressionsI unexpectedly had my storage unit acct closed. Up until that happened, I would give 5 stars.
Jason King | Expérience généraleAlways very friendly thorough and helpful
JOETTE POST | Expérience généraleStorage areas need to be hosed down or vacuumed, a lot of dust/debris. Gave me a wrong access code initially.
Ken Romans | Premières impressionsEverything went very smoothly, thank you.
Gary Derivi | Expérience généraleI just noticed a lot of cobb webs in the unit. All else was great.
Carol Dennehey | Premières impressionsVery accommodating. Thank you. 😊
Steve Hirsch | Expérience généraleI booked on line and was quoted a price but was charged more when I picked up the truck . They said they had to bi the truck as one way even thou6i booked online to return it to the same location. They said the price would adjust itself when i brought it back. That did not happen. You shouldn't quote a price online for booking and then charge something totally different on pickup
Debra StewartRomie was fantastic. Always has a smile on her face and ready to help.
Dave BeyerU-Hall manager Pamela was great.
RONALD MCCAULEYFabulous customer service both in speed, accuracy, communication and overall
Cathleen HENDRICKSONPam was the sweetest lady. I had a really great experience. I will try to only rent from that location from here on out!
kate andersonVery friendly and helpful people and always a pleasure to talk to.
Kevin RisnerAll was good. The next customer shouldn't have any problems. It was easy to rent and return. Many trucks to choose from.
Robert SheridanVery happy to be able to rent a pickup truck without having to go out to Grass Valkey. Excellent emplacement!
THOMAS ROBERTSThe blankets and dolly that were in the truck that I did not ask for or need was in the way
Kevin RisnerRomie was AMAZING. She is one of the best employees there. I had to wait a few minuets due to her being the only one working but she got everyone in and out of there in a nice timely matter. Definitely will be coming back to this uhaul again and will be asking for Romies help.
Dave BeyerRomie, Pam and Kolt are amazing! Romie knows her stuff and can get us in a truck less then a minuet. Will be coming back here again!
darren glosserI just want to say thank you so much to Pam! She worked very hard to fill our request. She provided a great vehicle that exceeded our expectations. Pam provided excellent customer service! We will use this location again!!
Steven WilliamsReturn was quick and easy.
Elaine McCallenPam was the most helpful person with excellent customer service
JOETTE POST | Premières impressionsOffice was clean and professional. Staff friendly enough but not too competent. Owners dog sweet, but in the way. Equipment felt unreliable and old and dirty. The 1/4 gas tank policy is really inconvenient. Why don't you just require the tanks to be full? It would save stress and time to have to stop for gas once. We came close to running out and in the middle of a move, that is really unnecessary and inconvenient. And lastly, your website and app are not working properly. I did not receive confirmations from my bookings online and I never knew if something was being received on UHaul's end. Over all, it was a negative experience.
Deanna WinnKeys were difficult to locate and indicated in the wrong spot. There was no utility dolly, even though I rented one.
Kelcey HeinPam the manager is amazing,k helpful, and kind!!!
Mike Gunter | Premières impressionsJust be sure to have some blankets in the van
Kathy BarcagiovanniReservation clerk (1 800 go u haul) got my reservation at a site with no units available (Ridge Road, Grass Valley. Had to switch to Penn Valley. They didn't have the size I needed. Had to get 2 units
Laurel Wright | Expérience généraleAnother good review! Very helpful and kind!
Kelly BowlerThe new management, Pam and her employee Romie, are both very professional and friendly. Pam is by far a much better manager than anyone I have dealt with! I'm very pleased with their service.
Troy Hammer | Premières impressionsThe manager Pam is friendly and efficient
Douglas Figeira | Premières impressionsAlways helpful and friendly.
MAUREEN RILEY | Expérience généraleNothing. They are the best!
DAVID CLOUSElove it
Roberta Lee | Premières impressionsRomie is one of the easiest and efficient people I’ve dealt with, when it comes to businesses in this area!!! 5 stars to this place all day every day!
BRANDON GORMANInterior of truck had lots of dog hair, and smelled strongly of cigarettes. It's a truck, and operated fine . Just not a great experience
Bruce GreenwoodA low rating as the accounting dept is not people friendly or even business savy
Donald Baer | Premières impressionsWhat a friendly wonderful experience!
GEORGE PECKGreat so far, just rented a space this weekend.
Gary Derivi | Premières impressionsExcellent facility. Very helpful staff. Will use again in the future!
Ross McMeans | Expérience généralePamela is AMAZING! U-Haul SUCKS!! ADD THIS TO MY FILE: -I ordered a DRIVE UP unit -when I got on site, there wasn't one -so I had to carry all my possessions, by hand, by myslef
John Roman | Premières impressionsThe staff at Rough and ready Uhaul storage was very professional and able to answer all my questions or find out any requires info. Appreciates their follow-up on check out transaction. Thx!
GEORGE FOX | Expérience généraleThank you very much for the excellent service. I also appreciate Pam throwing in a lock for our unit. Will definitely use again if needed!
Steven Wiley | Expérience généralePam was so kind and helpful, thank you Pam!
Mark Schwetz | Premières impressionsThis location is by far the best u haul location in the area. Romie, Amanda, and Pam are the best very helpful.....
Scott CaseyIt started with the card machine not working. After the 4th attempt it finally went through. At least one time having to enter manually. It continued with after getting the card machine issue fixed, and receiving the van, I find out there is no parking for my car which I had to use to get there, and its suggested I leave my car at a company parking lot down the street or a gas station! I have never had that happen. And I do a lot of car renting. The office person did drive the van to a parking space at the gas station and I followed, but come on now. The final issue was I didn't get a receipt. I thought as they had my email, I would receive that way. Not so. As I live in a rural area, I can't access my bank account until tomorrow, so have no idea what the final charges are. I recruited help for my small move as all I could think about was my car getting towed for being parked where it was, and rushing to get it picked up. Not a good way to run a business. The two women in the office were nice. But as I told one of them, if I had known no parking, I would not have used them. So be aware!
Cheryle ThompsonRomie was very helpful and courteous. Thank you for making our move easier.
JASON SWAINI asked for a drop off location in Rancho Cordova because that is where I am moving, but when I checked my drop off location was in Roseville. So I had to call uhaul to get a new location.
Stacy MunroeLove the facility and that they have a bathroom on site and dumpster to use if needed. Gate hours are awesome too except online it says gate access available until 10pm but the onsite person who lives there has said it's actually 9pm. Either way my gate code has allowed me entrance past 9pm and I went off the website and thought I could come ago up until 10pm.
Lauren Maple | Premières impressionsEverything has been pretty good got charged some extra leene fees which set me back a while but other then that haven't had any problems
KELLY KRASNER | Premières impressionsVery helpful with move in when I needed a unit due to unusual circumstances.
Sandra Kennedy | Premières impressionsStaff was friendly and helpful! ThankYou!
Dorthey Moen | Expérience générale