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Mohannad ACustomer Reviews for U-Haul Moving & Storage of Pensacola-University
Testimonials From Recent Customers
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I was charged $15 for cleaning fee, but was never advised of the need to clean a little powder from the trailer bed. If Uhaul had a broom, I could have cleaned this very small of powder in about 2 minutes or in about 30 seconds with a leaf blower. I think this cleaning fee was unjust and never communicated. Otherwise, the customer service with this staff was excellent.
Robert WVery good.
Richard MExplain how to use windshield wipers (didn't need though) and lights. This may seem like common knowledge, but it is not, especially when needed all of a sudden. I should have asked, but didn't think about it at the time. Great service overall. Merci!
Stan MN/a Good customer service n good appointment
larry aAwesome people
robert c | Premières impressionsGoing forward if someone reserves certain equipment and items are not available please contact customer before hand instead of allowing a customer to think they will have all necessary items to move with and when it's time to move they are advised otherwise. Also if the U-Haul truck is on E a $10 credit is not enough to make up for that inconvenience.
Jonasia BThey had computer issues the day before however were handling all rentals as quickly as they could.
Timothy RNothing! Y’all awesome as always thank u ! and have a bless day
Avelina DYou have the best rental service in the Pensacola area.
randy bKeep on keeping on with what you are doing now !!! ALL PRO Staff HAS TO BE a REflection of Mgt !!!
Jason BTruck was clean and drove well however the heat/air was inoperable and the radio volume control is broken - stuck on loud setting. Otherwise it was a good experience.
Robert SAmazing location... It's easy to book through the app. Friendly staff.
syreta cI was told by a Uhaul representative on March 17, '24, that I would receive a 20 % discount on my next rental because of a bad experience with my rental from March 16,'24. But didn't receive any discount on my rental the next weekend. The Davis University Uhaul store morning crew is sad, angry, and unwelcoming when you go in. But the crew in the afternoon was polite, nice and welcoming. Store has problems.
James TThe young lady that checked me in was awesome, knowledgeable and quickly got me taken care of.
BILLY MTake off the card beneath the windshield. Don't let your customers take that off themselves.
Nelson KI wish I could remember the name of the young man that helped me. I had some special needs regarding a lock on my truck and some pads. He went above and beyond to meet my needs and make my drop off a very pleasant experience. Without his help, it would have cost me additional time and money that I could not afford.
Dan CThanks U-Haul!!!
Patrice W | Expérience généraleIsaiah was excellent! He was very friendly, polite and professional. He made the experience the best it could be!
Donna LThis location always be a problem.
Carla HFirst time renting here so can’t compare to others.
Robert KGreat job everyone
DENNIS SNothing, Everything went smooth and quickly, Very polite and helpful staff. I've been using the same place on Davis Hwy. Across from University Mall for 10 years and will continue to do so. I highly recommend this location.
Joseph STruck was clean but tire pressure was low -or- the indicators were faulty. This was reported prior to departure but I was told to self check the tires and go ahead if I was satisfied. Brakes grabbed and pulled hard right just prior to a full stop.
rhonda pi am a freqent renter most of the time, 2 X a month, always the Best service!
EARL JSuper friendly, excellent store
MK HStaff were very friendly and gave attention through the rental process.
Ed GThe staff was friendly and helpful. There was plenty of room to park and turn around.
Christina GI received a reservation to pick up my Uhaul at Mobile Highway. As we are sitting rhere, I get a text to pick up the truck on N Davis Highway, which was 20 mins away. So I call the place, no answer. Call Customer Servive and he says he will put a note on the account but we could be 20 minutes late, we were going to be there 25 minutes late as we didn't know what was happening and I had to go into the UHaul to discuss. So frustrating that I was told the correct address before yesterday at 10am, literally. The truck needs maintenance and, especially rhe tire sensor.
Tia SEverything was great. Coffee would have been nice.
Sandra RMy service was quick and fast no complaints from me, both gentlemen were very polite
Constance MExcellent service! Truly exceptional people who were friendly, knowledgeable and went out of their way to provide help and get me on my way. Will be my go to place from now on for all my moving needs.
Christopher CHire knowledgeable people instead of space holders🙄
Dwayne PHire more help. Understaffed.
Barbara RFast and professional installation
Thomas HMy rental location made it easy and painless to reserve and pick up my truck.
Michael FAlways can count on you all to come through every time.. Thanks!
Tiffany AI really don't think there's anything that you could actually do. It's in a great location, the only problem is only being able to go out one way. It's impossible to make a u-turn. But, overall it's a good place.
Tina BVery helpful
Jackie IEveryone was professional, helpful and very nice.
charles pGood job everyone
DENNIS SFloor of trailer felt like it would collapse. One tire required air before use and multiple times due to nail in tire.
DAVID GStaff was amazing. I will definitely be back.
Tracie SThe staff were wonderful, especially the installer.
Melinda CFast, convenient, and helpful customer service. Great job! My go to!
Jason HThe staff is always excellent at this location!
Kirstin SIt didn’t allow me to complete my check in process it kept saying couldn’t find my location so as a result I was charged a 20 fee🥺
kimberly pAll I can say is it was a very good experience.
James GI had to pay an extra $60 because I used a "prepaid card" and was suppose to receive the $60 after drop off. I have yet to receive it.
Zachary MReady as ordered. Staff very nice. Very cost effective.
Dale HLove where I picked up the truck so nice and helpful
Jayme HMore help at desk
JOHN RIn Jan. 2024 while on vacation for our daughter's wedding, the transmission went out on our vehicle. U haul is one of the few services where you can tow your own vehicle back home. Thankfully our transmission is under warranty. Thank you UHaul for making an already stressful situation better.
Brian HFriendly service and very helpful
Thomas MThis was the easiest rental I've ever had. Everything was ready when I arrived to pickup and return. Professional and friendly front office and staff. The motorcycle trailer rode very smoothly and perfect for my motorcycle. I will be using this Pensacola location again. Merci.
Jeffrey MI rented a van which had somewhere around 12 000 miles when I got in it the smell of smoke was strong there were ashes in the cup holder the interior was dirty it was obvious that it wasn't clean by the time I returned it which was approximately 3 and half hours I smelled like smoke I brought this up to the people in the office they didn't care no apologies nothing
MASSIMO TMy lock didn't close properly because your office refused to repair the door latch even after repeatedly bringing it to your attention. I had to always bring a second person and tools to pry the door upward so that the latch holes lined up and the lock bar could fit through both holes. I requested someone to bore the holes out larger multiple times. I have crippled hands. When I finally put my own lock on that had a thinner bar so that I wouldn't require a helper and tools, you took off my lock, put on your own, and locked me out of my unit. When I needed in, your employees couldn't find the key to your lock. Your employee spent 30 minutes trying different keys, then had the nerve to yell at me and call me names because I waited in my truck in the AC while you tried to unlock my unit, unsuccessfully. I was locked out. When I came back a week later, finally a nice man bored out the hole for me, and I was forced to spend $10 on your approved lock. By then I had bought a house and was in the process of emptying the unit. I DREADED having to go to my storage unit for the yesr I had it because I knew there was going to be a 15-30 minute struggle to lock it back up. And I had to find a friend to PAY to come help me every time. Your office REFUSED to fix my latch, so I mostly just couldn't access my belongings. I'm a single disabled lady, and I don't appreciate the extra work, expense, and hassle your office put me through. I have ZERO reason to ever recommend this facility to anyone, unless I hate them. I asked multiple times for my latch to be fixed. It took all of five minutes in the end. Yall owe me many HOURS of aggravation in my life that I can never get back.
Jennifer H | Expérience généraleJeff was very helpful friendly and knowledgeable of the facility and answered all of my questions.
Leander H | Premières impressionsGreat girls working the drop off It’s was lit a NASCAR team
MARK H | Premières impressionsSuppose to have a unit rented with a month free but when we got there they couldn't find it or give us one. They recommended another U-Haul a block away
Cindy R | Expérience généraleSo far so good
VICKI S | Premières impressionsGreat staff. My go to Uhual location.
Mariah M | Premières impressionsMy unit was dirty but they quickly cleaned it out. And while they put mouse traps and bait down, I still had some rodent damage to some outdoor lawn cushions.
MICHELLE G | Expérience généraleI'm 72 years in 50 of those years starting with my first move using u-haul and in the following years I have used your services a dozen or more times. This was the best experience I ever had, Mr Dawson runs a good ship and his staff reflect that in every way. thank you Steve West
steve w | Expérience généraleThis facility was a great location for my move. The staff here was very accommodating and ran well, from mfmt on down. Very friendly & helpful.
William G | Expérience généraleMy experience was absolutely terrible! Large Rats urinated and droppings all over my things, they ate through my bags, mildew and water damage. Oh let's not talk about the dead large rat. Rats not Mice! And I paid for insurance coverage. Just awful. I had to throw so many of my things away. So I didn't even open because I saw it had been eaten through.
Michelle C | Expérience généraleExcessive Rodent Problem and you pay top price for your unit
Melissa M | Expérience généraleThere was damage caused by rodent droppings and damage to items. The rodents chewed pictures and rodent droppings on furniture. There was damage to my leather couch caused by rodents along with my mattress.
Megan M | Expérience généraleRats
Collin B | Expérience généraleThere was supposed to be a lock inside the unit, but there wasn't. The light wouldn't turn on at the switch or by the chair. It looked like it was hanging from the wall and when I touched it it sparked. I reported it to the desk and one of them came to verify it wasn't working. The next time I go back I have to let them know so someone can possibly fix it. I'm not upset by it, just wished it was already fixed so We could see to put our stuff in.
Tanya M | Premières impressionsFix your lights in the units.
Travis S | Expérience généraleGreat management and staff. JQ,Angel & Ronica Jeff, Assistant Manager, Lot maintenance person mechanic. Everyone was always courteous and professional. Always suggested extra products that I needed. JQ knew which boxes I needed to purchase and exact quantity. Davis Hwy Uhaul made my move & storage a less stressful time. The entire staff needs to branch off to management at other Uhaul stores. This is one of the best teams ever!!!
MIKKA J | Expérience généraleOnly thing is I wish I had got a climate controlled storage my bed and shoes was damaged but that’s on me so get one if you can
talishia s | Expérience généraleTeam working the morning of 3/24 was AMAZING! So helpful in getting my car off the auto transporter after a poor job done in Oak Lawn, IL. Great service.
Amanda O | Premières impressionsJeffrey Dawson treated me and every person that came in the business as if they were the most important person he had ever known. When I started my move in the Indiana area I waited in long lines. There were no employees to help. When I arrived at Jeffrey Dawson's place he was unhooking the trailer in anticipation of my next need. If he doesn't own the place he's the best employee a business could have. Great guy thanks
nancy d | Expérience généraleThe man that helped me with storage and answering questions was so kind and professional. He needs to train all U-Haul employees on how to treat customers. He is on target! I thank him so much. It is stressful moving but he was there to make it better.
Rose K | Premières impressionsFacility is old. Has an old garage, mildew smell.
Christopher C | Premières impressionsMr. Dawson and his staff calmed my anxieties after a stressful day driving and towing a vehicle for four hours in the rain. Storage needs were met.. Top notch service. I highly commend this team.
Delores S | Premières impressionsMerci.
JR D | Expérience généraleThe manager (Jeff?) was great.
dale h | Premières impressionsThe manager and staff were Top rate
DON V | Expérience généraleI had very little time to prepare for this move but Mr. Dawson, at the U-Haul store was very helpful every step of the way. Thank you Mr. Dawson.
Kelly m | Premières impressionsIt was just what was needed.
Cheryl M | Expérience généraleclean unit and very friendly and helpful staff.
JAMES l | Expérience généraleRecommend baiting "critter" traps more than once if a unit is rented for a long period of time. Improve the security system...was not functioning at all.
CHARLES L | Expérience générale.
Amanda C | Premières impressionsThe only problem we had was there was a water leak into the back of the unit and several boxes got wet and ruined a lot of cloths and bedding. Still going through to see what can be saved or trashed.
A. T | Expérience généraleThe call center and store are not on the same accord. Call center gave me a storage that was too small. truck burn too much gas or the needle is broken. I spent close to a 100 to drive to Panama City
Maria D | RéservationU Box arrived with lock ripped off and wet inside. Been over a month and cant even get calls returned. Have finally run out of patience. Have tried to resolve with no success.
Kimberly C | Expérience générale