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VERONICA P | Online Move InCustomer Reviews for U-Haul Moving & Storage of Pine Bluff
Testimonials From Recent Customers
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The staff was very nice.
Kimberly LStart by having a mechanic to check all the equipment. Make sure wiring is good, so all lights work. Check inside for cleanness,tie down hooks are available, and bumper rails intact. I had to go through three trailers, finally the fourth trailer was accepted. Now they are trying to charge me more cause it was a bigger trailer than I wanted. Not very happy about this, and the Supervisor wasn't there when I picked up/ dropped off. Waiting to see if Supervisor calls me...
Donald DLazy act like he didn’t want to get up to check the trailer
candace mI got stuck they wouldn't help and I had insurance on it I wouldn't recommend to no one
Robert PGood customer service 👍
LESLIE RRectify some of the cosmetic damage to most of the equipment being rented out.
Alvin TThe driver side low bean was out. Notice when we drove it at night.
Charlie MCustomer rep was very professional. Provided all the details. Truck was clean and well maintained. Overall Facility is well maintained.
Swaroop jVery very friendly and helpful amazing people
SAKITHIA SMy monthly fee kept going up. It went up three times in months which in return cause me to no longer be able to afford my rental unit. I was/am also still being charged monthly for a unit I can no longer afford!
Zeakeal G | Expérience généraleThe location was fine but nothing I did over the phone transferred to the store. I ended up paying more because they didn't give me the truck I originally requested. The store location was cool tho
Beryl LRien
Ricky KEveryone was nice
Lana WGreat Customer Services.
Michael AI am a regular customer and rent usually at least once a month. Before I return a vehicle, I ALWAYS sweep, damp sponge any spill and put fuel in the vehicle. Also, I stand with the employee while they check in the vehicle. I ask specifically if there is any additional charges before leaving the location. On my last rental i only drove 17 miles. There was no time idling the vehicle. I put $5 worth of fuel in @ $2,67 / gal before returning the vehicle. In other words over 1,5 gallons. While i'm not sure the year model of this vehicle the EPA fuel economy for a similar 2020 truck is 15 mpg city. I in good faith tried to honor my contract. Why didn't the attendee tell me there was going to be an additional charge when i ask? I know he was a new (to that location) employee. I feel robbed in this transaction, not to mention being lied to. I expect a full refund of $8,97 leaving a zero balance. I know this is a problem store for the company. Your employees need professional training. Sincerely, David Young
David YHave bigger pull behind trailers. Did not get the size we needed.
Nikki TOil the ratchets on the tow dolly. It took three hands to undo the straps.
Kenneth BHave a supervisor call please.
James TI had made reservations that was not all honored I picked up the truck, the price was much higher with $100 cash deposit although I had credit card then there were other unneeded fees and charges what should have taken me 15 minutes took over hour which delayed my travel.
Suzanne CBe more transparent about limit on mileage. Be more informative about details concerning truck return.
CHARLES BTheir card reader didn’t work I had to scan my card 5 times before the payment finally went through.
Kalimba SNothing. Everyone and everything was fine.
karen mN/A very good job
gary fThe agent on the phone gave me a reservation for a car dolly at pickup, when I stated that I wanted a trailer. When picking up the trailer was very muddy and the tie down straps were worn and were very hard to install in the rachet holders; Lastly the trailer lights did not work, but the agent said I wouldn't have a problem because I was driving during day light hours.
DOUGLAs DThere was a lock on the storage unit and I could not move my stuff in there.
SHALOTTA M | Premières impressionsCavin was awesome
John KThe staff at the Pine Bluff Arkansas facility was awesome 😎 especially during my move, everyone there was amazing 🤩
Felicia T | Expérience généraleGreat customer service! Biggest problem they had NO DOLLIES!
Latekqua FThe staff were so friendly, welcoming and eager to please. I definitely will be calling this my 'go to' location.
Denise ZVery pleasant and efficient gentleman checking my return. Great experience and appreciate the staff's kindness.
Alvin BFaster service
Marcus HPleasant and efficient service
Destini BThis was my first time renting a uhaul truck so, I did not think about checking the gas tank to see if it was full when I picked up the truck. My trip was fairly short and I cannot believe that I used 3/4 of a tank of gas. I have no way to prove this, so customers should check the tank when they get in.
Cynthia CCarter was patient, kind and helpful.
Felicia S | Premières impressionsNothing, service was smooth and swift, even the return process. I was like that's it I'm done, lol.
Michelle WFront desk service was outstanding, very friendly staff.
Richard BVery nice guys but overworked. The first trailer had lights that didn't work and the next one had tires that were very under-inflated. They were too buy to help us fill them up but let us use their air compressor. When I dropped the trailer off at the next location they were looking for the license plate of the original trailer because the Pine Bluff location hadn't changed it to the 2nd trailer in the system.
JIM SIf I ever have to use another storage facility, I would definitely choose this one.
Nancy M | Expérience généraleNew manager was was not very friendly. Mr.Shaw talked down to me as if I was beneath him. The truck was checked back in before I was done with it resulting in a 35 charge. However, I was promised that.this fee would be credited to my account. Be advised that I have been renting UHaul for over 45 years and I don't appreciate being treated in this manner
GARY WThe manager and most of the staff members was epic..
Bennie C | Expérience généraleCustomer was very rude and lazy .It took 2 hours to get a uhaul first they said they couldn’t find keys to a pickup truck.Then they find them .Then when I come to drop the truck off the guy that check me out wasn’t there to give me my refund because I paid with cash.It was very unprofessional.
makiyah uExcellent customer service from everyone
Torey AGet some better worker the man that was their was rude and didn’t help me with anything
Ciera LI was not provided correct information on this visit, which cost me double.
Gale SNever had a problem in all the years.
Tara T | Expérience généraleBoth locations were accommodating but the customer service if you call u haul is great until you sign for the equipment then they don't do anything to help you
Michael aNo Issues.
charhonda H | Premières impressionsMy experience was very nice. The people were knowledgeable of the equipment and explained it very well.
NANCY RThe Staff is A+++++ at this facility Awesome!!!!
KAREN D | Premières impressionsTruck was clean, but there was a used toothpick/flossing pick in the cup holder and some kind of sauce on the steering wheel, but overall good!
Larry EThey rented me a damaged truck then tried to hold me responsible for damages that were already there. I took my items to their facility and the allowed someone if not one of the workers take my appliances. Manager haven't attempted to get back with me and no one else for that matter. I'm currently taking this to my lawyer. I was going to leave it alone and just replace the appliances but since they wanna charge me for damages that were already on the truck on well we both finna play. I hope your cameras work!
Felicia R | Expérience généraleThe man who came out to greet me as I checked in the truck was welcoming and provided a great customer service experience. He asked about the truck to get my feedback on how it performed. Big kudos to him for going above and beyond.
James DKeep being friendly and professional! Thank you for being in Pine Bluff, Arkansas.
Rosemary BA-ok
willie mIt was fast friendly and affordable service.
Jennifer HClear directions it is not about cleaned or not .
Annette EU-Haul has been great, I fell behind on payments having to pay for both parents burials, I was told that I could not catch it up, that I would have to present entire amount which was kind of difficult. Nonetheless, everyone was professional and courteous. Merci.
DAVID W | Expérience généraleWhile i checked yes for the equipment being clean... it looked good from 10 to 15 ft away. It certainly had road film and debris. The door jams needed attention. The personnel would greatly benefit from having some training on how to project their voice when speaking to a customer. Toastmasters comes to mind.
David YEasy and efficient experience!
Angela A | Premières impressionsSuperior customer service
Mackean MThe product ordered was not give very. Big inconvenience…..
Tanya B | Premières impressionsWhen I came to get my furniture I had to throw so much stuff away because it was infested with roaches something I did not have when I brought my furniture in and the staff was very rude except one young man I will NEVER rent a storage there again
shantaezia j | Expérience généraleMrs. Martin, went above and beyond for me. I so appreciate her.
Sharon W | Expérience généraleMaRiya, Jamie, Jackson, and Rondo was very friendly and helpful during my transaction. I appreciate everything and will spread the word of the service that I received.
Aretha O | Premières impressionsThe facility was well maintained, accessible and secure for my storage needs, safety is important and when I visited my unit I always felt safe while inside.
Linda D | Expérience généraleStaff post, polite and professional Facilities were clean and presentable
JENISE B | Premières impressionsUnfortunately, my rental experience ended abruptly when I was notified of a leak in my unit. The ceiling tile had become saturated and fell down, saturating most of my unit. The staff was great at doing their best to help me remedy a bad/sad situation. I've filed a claim, and hope that process goes smoothly.
Kim W | Expérience généraleIt was good.
Tonya S | Premières impressionsThe two gentlemen on duty were Awaesom with answering every question. Both, were manarable and polite. And, fantastic in customer service.. Please as a company thank you for adding greatness to your team. Andrea Lynn Washington
Andrea W | Premières impressionsNice uhaul would use it again if needed,,,,,Thank You
debra e | Expérience généraleFriendly and helpful staff
Barbara C | Expérience généraleYour rate for late fees was ridiculous and overpriced
tyshell p | Expérience généraleGreat service and secure storage.
Christopher V | Expérience généraleGood service
Wanda S | Expérience généraleI would like to let you all know Moriah Martin is the best….I’ve used U-haul a few times, whether it be storage or truck rental, Moriah has always displayed exceptional, knowledgeable customer service skills and made sure that everything was ok!!!!!
Latice W | Expérience généraleThe staff were very courteous, helpful & knowledgeable about the services and products offered by U-Haul. The staff made my very stressful day easier with their beautiful spirits & I truly thank everyone, once again...Carla Eddington
carla e | Premières impressionsStaff was rude when I couldn't access my 24 hour. 24 hour acces was never granted doors were always locked.
Ashley U | Expérience généraleThe local UHAUL team are great! The facility was equally great! The fee increase for the units was disappointing.
Toni - | Expérience généraleWhen it rain we couldn’t get into our facility because in front was flooded
Roy T | Expérience généraleDue to not getting a refund,I paid my unit on October 20th till November 20h , and empty my storage unit on October 29th, and you all would not refund me for 22 Days that I payed for.
GREGORIA L | Expérience généraleYour staff leave a lot to be desired.
alcina b | Expérience généraleI will recommend this location to anyone. I thank the staff for their assistance in my transition from home to home. The staff was very friendly each and every time I came. You definitely have a great staff there.
MARION S | Expérience généraleAucun
Ceotris S | Expérience généraleGreat facilities and great prices.
Nicholas K | Expérience généraleThank you u-haul
debra e | Premières impressionsI had a very excellent experience with this Uhaul. I rented one of the units for about a year and I never had any problems getting in or out. I always felt safe while there. The staff is super helpful and very caring. The facility is clean and easy accessible. I will highly recommend it. Merci encore.
lucy A | Expérience généraleGreat team, great business
Mary H | Premières impressionsAucun
Verdett T | Premières impressionsThe staff made sure I had access to my unit before I left the property. They were awesome!
Cynthia R | Premières impressionsStaff very polite and understanding.
Kamelia C | Premières impressionsStaff very friendly! Excellent service 👏 👍 @
Pamela K | Premières impressionsAlways room for improvement. But the staff was kind, friendly, Need to leave cell phones alone during work hrs. But otherwise I have nothing bad to say. They made mine and my great grandson's experience fun.
DIANA M | Premières impressionsVery knowledgeable people working in Pine Bluff. They know what to do to make the process simple. Everyone that I've spoken with there has been helpful and courteous.
BENJAMIN P | Premières impressionsVery helpful and friendly people
Curtis S | Expérience généraleThe staff in pine bluff Arkansas was very professional and courteous.
ROGER L | Premières impressionsSo far, I am very satisfied !
John & | Premières impressionsThe facility was always very clean and safe.
Dewayne W | Expérience généraleThe guy working the desk was very friendly and helpful. Met all my needs. Glad you have found better staff because the previous girl which I'm pretty sure was the manager was AWFUL and rude. I have two or three face to face encounters with her and phone calls and she's rude for no reason. Glad to see a smiling face when I entered today.
Andrea F | Expérience généraleVery clean and nice people
Eric M | Expérience généraleMy units alarm kept activating every time I entered my storage. I used access card before entering but it still went off!
shevon s | Expérience généraleNo issues. My items were in a safe secure place. I would use them again.
Javonnia C | Expérience généraleI contacted the store spoke to Ms. Martin, she was most pleasant and knew her stuff. Went to the store met another young lady she was very knowledgeable as well. Met Gregg Simmons . My experience was very pleasant and so was the atmosphere. My family went to Houston to clear my neices apartment after she was struck and installed killed by a drunk driver. I did explain to the staff very compassionate.. Thank you again .Andrea Lynn Washington
Andrea W | Premières impressionsThe customer service in this facility is horrible. A lot of them have really bad attitude
Keisha E | Expérience généraleThe manager and sale representative Brandon was very professional and helpful. I give this uhaul location A++++. Excellent service!
Jeffery R | Premières impressionsI just didn't receive the letter about the amount going up. Because some how they mailed it my old Address and that day witch was last month I pay and had to find that out.
Lakesha w | Premières impressionsGreat experience!
Jamario M | Expérience généraleWish larger climate controls were available.
Shva S | Premières impressionsServices were good.
Georgia M | Expérience généraleThe facility was great. I appreciate the cleanliness and security. I'll be back in May if not sooner.
Jimmy H | Expérience généraleThanks for your service.
Gloria B | Expérience généraleVery professional and patient
Mae M | Expérience généraleThe lady who helped me the first day of, was not good at customer service!
David Y | Expérience généraleExtremely pleased with the storage experience! I definitely use U-Haul next year to store my daughter's belongings during the summer break.
Chemise B | Expérience généraleExcellent service à la clientèle.
Sandra J | Expérience généraleThe Manager is rude not understanding and lied to my face that she contracted another uhaul company about the truck i drove the gas mileage was not right i got charged double very unfair place and i have a picture of the gas when we left the uhaul place in little rock ar. Sad sad
LAKEISHA E | Premières impressionsTonya and her staff customer service is amazing!!! I love this store in pine bluff ♥️♥️♥️♥️
Misty C | Premières impressionsThe men that was there at the time I checked in were great and actually helpful.
Vaunye D | Premières impressionsEverything was fine and great customer service was provided.
Ariel M | Expérience généraleMrs. Toya is a great asset to the Uhual Storage Family. Such a friendly and caring employee. Every time I had a problem, she find the best way to solve all problems. I salute Mrs. Toya for effort and hard work. She truly impacted my college experience by selling me Storage to house my college items. The world needs more people like Mrs. Toya.
shederick w | Expérience généraleGreat staff and excellent help. Great patience!
ADIAMOND J | Premières impressionsClean Facility Great service
jaravien h | Expérience généraleSustain
Shanterry J | Expérience généraleOn the site it said lower lever. But it was upper level. No way I could get a piano in there. It should be more clear that stairs with no elevator are required to move into the unit. A picture with an arrow to the above unit and maybe a picture of the stairs would be nice. Now, when i get paid, I'll have to upgrade. Thanks a lot-
Trisha W | Online Move InI am satisfied with the service i received.
DORIS A | Premières impressionsEasily reserved a storage room online. The move-in process was very easy and the staff was helpful and pleasant.
Nicholas K | Premières impressionsAs long as management and upper management meaning general managers supervisor and CEO/LR area Uhaul will continue to go downhill
Cassandra D | Expérience généraleThe storage was great but the customer service from the manager was horrible. She has a very snobby attitude. The other associates however were. Very friendly.
Chantell A | Expérience généraleAlways have great help and a good experience every time I use this storage.
Nautica m | Expérience généraleToy is an excellent manager. The facility is always clean and the customer service is prime time. Enjoyed the four years working with her.
Frederic D | Expérience généraleToy is an excellent manager. I held two storage rooms at her facility for the last 4 years while my children attended UAPB and she has always been professional and provided excellent customer service. Thank you Ms. Toy. You were great.
Frederic D | Expérience généraleThe staff was very courteous and knowledgeable.
ERIK M | Premières impressionsCan not get access to the roll up door to after 7 am and the manager complaint when l was able to go in and get the exit door open and when in that way. I move out before the end of month and l prepaid fir next two months and was only refund for one of them months and l rent a trailer and the did connect it properly and my truck was damaged
David D | Expérience généraleThis uhaul has much better prices for climate controlled storage than anywhere around! Would definitely use again if I have the need!
Rachel b | Expérience généraleThe manager at the location on 26th was very rude and unprofessional. She had me waiting in the store for at least 15 minutes while she cleaned up a truck and watched a video on her phone.
greg c | Expérience généraleVery convenient!
stacey M | Expérience généraleMy unit is a little to far in the back for the amount I have to unload but it will be ok. And after hours entry is a bit complicated.
Amanda T | Premières impressionsCustomer service gave me alot of trouble. Then I had tried to extend truck rental I had to call in. When I did no one answered.so I was a day late in returning the truck as I was returning it I had to unload my things incto my storage to find out I was locked out. So I had to load everything into my friend s car.so I could return it. I also suggested my friend rent a uhaul as well. But at first whatever female that's been giving me a hard time wasn't gonna let my friend rent a uhaul because she knew me. That is a bunch of BS, they be losing customers like that. They had my card on file they could have jus charged it but instead block my access to a storage I had already paid for.
Justinna C | Online Move InThe staff was very nice, friendly and very helpful with explaining how everything works.and very professional.
Mary F | Premières impressionsStaff was great. Will use the storage again in the future.
Georgia M | Expérience généraleMy experience was great very friendly
KATRENA A | Premières impressionsWe felt it wasn't fair that they raised the price. We would have still kept our unit were it not for that. I was extremely small, and shouldn't have had the price raised. We would still be there if not for that.
Pamela P | Expérience généraleThe manager at Pine Bluff is amazing. The other employee Robert (bald white guy) are two of the most caring and helpful people I've met in a long time.
Kristopher F | Expérience généraleIf i need a storage, I always go to Uhaul! They the best! Reasonable prices!
Alunza R | Expérience généraleGood customer service
Issac R | Premières impressionsYour manager of the location is rude, unfriendly and has no business being a manager for that location. I will store and use a different Uhaul location in the future because of her.
Michelle P | Expérience généraleThe customer Service Representative at this location is very rude. She has absolute no compassion, she's very robotic. My Move in experience was horrible.
JANIT D | Premières impressionsGetting the storage unit was great. The truck rental was tirrible. Truck gets up to 5 000 rpms before shifting into another gear. Worst gas mileage ever. You all advertise fuel efficiency trucks.
Cory M | Premières impressionsThank you for securing our merchandise!
roy b | Expérience généraleMy total expectations was great. The store and the units were clean and the service was amazing. The staff were friendly and professional at the Pine Bluff location. Ms. Toyedith was impressive.
Stacy L | Premières impressionsVery helpful
Robert R | Expérience généraleThanks for your services rendered to myself by your company. Keep up the good work and great customer service.
Stacey J | Expérience généraleMy only complaint is they were the only indoor rv storage and I loved not having to winterize my camper now it's going to be outside... But, while there, it was great and a piece of mind, thank you
Lance S | Expérience généraleStaff extremely helpful
Micheal B | Premières impressionsVery pleased with using Uhaul
MONICA G | Expérience généraleThe employees and GM were so welcoming and helped me understand everything. Robert Wooten and Mrs. T. Richards went above and beyond. I will recommend this business to anyone.
Takita B | Premières impressionsUsed this facility for 3 summers during the school years and had a great experience.
Ester l | Expérience généraleEveryone helped me have a pleasant experience while signing up.
Augustus E | Premières impressionsMy experience with the storage unit was excellent and so was the staff.
patricia m | Expérience généralePlan to us it next Spring 2020.
Georgia M | Expérience généraleStaff is very professional and kind.
Aldrekah H | Expérience généraleThis U haul location was very convenient to my child's college. I appreciate the service they provide.
camille w | Expérience généraleThe facilities are well maintained and staff are constantly monitoring. It is kept clean and staff are always available to answer questions and assist. Moving in and out was extremely easy!
Stacey C | Expérience généraleAlways polite and helpful with a smile. Take time with a senior and explain so you understand. Will always listen to you.
PAMELA E | Premières impressionsVery helpful
Diana G | Premières impressionsYou deserve 10 stars not 5
kerry m | Expérience généraleVery professional
SCOTTY B | Premières impressionsUp to date storage facility!
Ashley R | Expérience généraleIt was one of the most excellent experience I had in storing something did I need it to keep. The place was extremely clean the people butts friendly oh, I was waiting on in a timely manner.
Brenda B | Expérience généraleVery helpful
Tony a | Premières impressionsToy was gr8. I recommend this storage company.
Michael F | Expérience généraleWe thought we'd need a storage area for only 1 or 2 mths. Turned into 5 mths. Nice people, clean facility, everything you need, even restrooms accessible when at your storage area. 5 stars all around!
Jelinda S | Expérience généraleYour Pine Bluff staff is very helpful and very professional. Ms Toy is your hidden gem. Her customer service is A1
Pamela T | Expérience généraleCustomer Service was Excellent
BERNADETTE R | Premières impressionsGreat service & we loved the facility!
Latoya W | Expérience généraleGreat services got in and out without a hassle.
Keysha M | Premières impressionsWonderful experience
Vicki B | Premières impressionsVery professional and most accommodating my needs! Special shout out to sales attendant Toy!
SCOTTY B | Expérience généraleGreat Staff
Sean Y | Expérience généraleKeep up the good work.
Sylvester P | Expérience généraleGreat service!
paul s | Premières impressionsMy U-Haul experience was handled very welled. Everything is put together in a business like fashion, and the people there treated with the up most respect.
Sylvester P | Premières impressionsAlways greeted with a smile and Great customer service!
stephania f | Expérience généraleEveryone I talked to was extremely helpful and nice!
RACHEL B | RéservationThe Staff are the best. They treat you like family now the storage is very secure. I will definitely use only U-Haul storage in the future. Love you guys n gals no stay safe.
gladis b | Expérience généraleThe staff was very friendly and answered all our questions.
Brain p | Expérience généraleno comments needed
lakisha t | Expérience généraleAlison and staff have been helpful since day 1.
latasha t | Expérience généraleThe staff was very helpful and kind.
Frederic D | RéservationNo complaints at all. Had my items in storage for almost 2 years and everything was in excellent shape. No bugs!!!
Leo P | Expérience généraleQuick and easy, didn't feel forced into anything and very friendly
Lance S | RéservationI never got a storage my order was cancelled
Lasonya G | RéservationAucun
camille w | Expérience généraleThe staff helpful and friendly.
stephania f | Expérience généraleService was great, attendant was very helpful, and was very quick with my tight scheduled.
Teresa S | RéservationThe general manager and her staff were amazing every time we had contact.
Omika H | Expérience généraleGreat service from the Pine Bluff group!
Rebecca B | Expérience généraleI answer the questions so, that answer it all.
christine b | Expérience générale