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Melissa LCustomer Reviews for U-Haul Moving & Storage of Plainville
Testimonials From Recent Customers
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Carlos was wonderful.
Greg CRien
ralph whave associates pay better attention to the gas gauge. I was told tank was at 7/8 full, rental receipt showed different level and the truck was actually at 5/8 full. I did not realize this until I had driven a couple miles. Since I was driving I could not reach my phone to take a picture. I forgot about taking the picture when I got where I was going. When I got back I told the associate and she said that they would not charge me for gas since I filled the tank to 3/4 full. According to the receipts I was 1 line low for fuel so I was charged $10 for fuel.
Christina ZWent to return truck. Long line. Employee said to leave it and they will email me receipt. 2 days pass no email. Finally get the email, someone else used my truck under my name?!! for 120 additional miles because the store let them. Called store, no answer, transferred to corporate then back to store. Employee who told me to leave the truck there had me leave my number but now no call back or refund or explanation… id love to delete this when my issue is resolved. Currently over 100$ extra out of pocket at the moment and also unsure what occurred when vehicle was rented to someone else in my name
Quinn CI have rented a rental truck from the Plainville, CT location many times, and come back time after time due to the excellent customer service, and reliable, durable rental trucks. I can rent the size truck I need for the occasion, and expect to pay a reasonable rate to do so. I recommend UHaul, and this location to anyone who asks me where to go for truck rental services, and moving accessories.
Michael SVery satisfied with the service.Second time I had rented from that location and Madeline S was very helpful both times . Very professional person, hard working ,well organized.She definitely deserves recognition.
Arkadiusz FI needed to store my belongings for 8 months. My unit was secure and easy to access anytime/ any day.
ANGELA D | Expérience généraleThank
Arturo VExcellent service à la clientèle. Easy to find. Pleasant staff.
William SSecure, average cleanliness, sometimes garage door didn't work but that was resolved, little confusing with the beeper and when to click to unalarm unit. Staff friendly and helpful. Reasonable expense.
robin m | Expérience généraleThe staff was a great
LASANDRA TThe staff on site were helping and responsive. The virtual check out a little confusing but once able to navigate made it quick process. I think the pre-registration/reservation of use of the vehicle was amazing.
Dory MGenevieve is an excellent employee! She deserves a raise!
Stacy CExcellent customer service the best
eriberto hSeveral of our boxes got completely soaked in the bottoms fell out due to a leak from the truck.
Mario AExcellent
Christian LAll is good
Allisgton dThe parking lot area and traffic flow is confusing, Everything else went seamlessly.
Matthew WIt was overall great. One issue with the website. It allowed me to reserve an indoor rv storage spot last October which clearly did not exist. The staff was very accommodating as I really wanted indoor storage and found me a covered storage space. Clearly a disconnect on what is really available versus what the website showed.
Charles S | Expérience généraleThe staff and workers at UHaul in Plainville, CT have always been professional, courteous, and helpful. But the 15' box truck I rented on 3/23/24 sucked. It had a broken visor and rain water leaked into the back damaging some of my stuff. I had to re-box items when I reached my final destination. Also, can't you upgrade your fleet to a USB connector so I don't have to bring my outdated cigarette lighter adapter for my IPhone ? Sloppy steering added to a crappy moving experience. Excellent staff as mentioned, but below average for the vehicle. (Stuart Sisco)
Stuart SThe return process was a little confusing probably, in part, because it was pouring rain. Every person I dealt with was awesome
Rachael FExcellent
JOSE CNot much. Carlos was professional and helpful
Donald KI called this location while I was renting a truck and they placed me on hold for thirty minutes never picking up. I had a simple question about my rental being a tad tardy. They were rude and indicated I was not a priority.
Corey WI am very upset with the service. I am Being charged for dollys that I turned in. Not happy.
Luis AExcellent service and very friendly, I recommend it.
manuel mGood customer support. quick and helpful. But a tractor to park the trailers would be nice.
James BI noticed the last to times I rented the pickup the smell of smoke and marijuana was very distinct in the vehicles. I understand there is no way you can control that but there are way to delute the scent.
MARISSA MMake it easier, simple, the best
Angela PThe personnel was very friendly, very helpful and I couldn't ask for a better storage unit. Customer service was absolutely wonderful.
David B | Expérience généraleAwsome customer service
Jose MGive him a raise and one month paid vacation!
SHAWN BPerfect
Brayan jThe young lady that help me out was extremely helpful and professional
Eliud RRien
Reggie OFast service and easy return
Michael KPlease check ramps to be sure they are working properly. Other than that there's nothing to be said because you guys are 100 % straight to the point. I will definitely recommend you guys.
Maria HVery professional staff, will be recommending to all
THOMAS PVery convenient would highly recommend using this process. Online experience is a must have.
Carl F | Online Move InGoing back 5 years or more this location used to have your reserved truck pulled up and waiting. Nowadays you're giving the key and told to go find it in lot and then remove the for rent sign yourself
michael kNever received any information on my return. Came in under miles. No answers no refund
Daniel YI did have a couple of unpleasant experiences with a General manager for a payment I wanted to make threw a helping resources and the experience was unfavorable by management as well as a staff that look like was friends with personal incharge , other then that pretty good that why I choose average.
SONIA S | Expérience généraleI was charged $60 initially and was told I would be refunded for every mile I didn't use. I put 20 miles down. I drove less than 10 and was charged ANOTHER $40 for gas. I got the truck on a half tank. It was JUST below a half tank when I returned it. $60 turned into $104 when I was told it would most likely cost me $50 based upon my route.
kristy jTodo muy bien .. gracias
Blanca VEverything went very well thankfully
Tyrone G | Premières impressionsSuper Boy . Nice guys . Thank you
leszek gNot enough help at the counter
Joe M | Expérience généraleCarlos Gomez was wonderful to work with! Very knowledgeable, courteous, friendly, and helpful!
DAVID L | Premières impressionsI had a table underneath a spot that look like it leaked . discolored the table. rainproof the boxes
Mary BDoor to building customer entrance wasn't working, but left trailer at drop off area. Then an associate came out and apologized about broken door. Arrived at 7:15am to drop trailer off. Confirmation email indicated 6:30pm drop off. Didn't see any extra charges. Good experience overall
Michael GMade a reservation thru buisness website for same am pickup. My guy spent over 45min trying to get truck. They couldn't find reservation they needed to cancel and do as a walk-in. Very frustrating and lost an hours time out of our day.
Jose PEven though it was very busy and Madeline was the only one there taking care of customers she had everything under control and was very polite and courteous I give her a 10 in her work it was my first time ever talking to her and her service was great yes indeed I would recommend this U-Haul to anyone thank you
elizabeth f | Premières impressionsYour staff it's Great and very efficient Madeline Sanchez,didn't made me wait and the guy who worked with her on 2/18/24 (don't know his name) They are excellent Thank you
Analda tWould have been 5 stars but the windshield washer was either empty or not working. Otherwise awesome experience.
Geoff BThis is the third time I’ve used you guys and I wish there was a discount cause it’s $2000 each time
Lisa KEverything was excellent
August sThe truck size that I reserved was not available, neither was one of the dollies and I wasn't notified until I went to pick them up. I was told that the smaller truck that was available was big enough for my things but I had to make two trips instead of one to move which was fortunately close by and not out of state.
Charmaine BVehicle over 100k shakes like crazy, transmission hesitates. Facility smelled like a pot facility left there smelling like weed. Not a good look
Jason MYou don't need to do nothing. You have great customer service really very nice team.
eriberto hYou need speaking Spanish employee each day. Yesterday, On Friday nobody speak spanish.
EDWIN FI purchased a lock in the facility and the rep failed to know that the lock didn't meet the requirements and I was required few days later to purchased a different one without the option of a refund. My unit was locked with another lock and I went and removed my belongings and canceled the unit contract
LUMARY A | Expérience généraleNothing! This experience was great!
Jennifer Jvan was wet and leaked in the back. was wet under the rubber matt. Gas gage was off by 1/8 when i got in. it showed an 1/8 more than was listed. not acceptable !
Nicholas MThe customer service was very friendly, quick, and efficient regarding the rental/payment process. Although we did not need supplies; the location provides a variety of moving/storage supplies for purpose. The location is very close to Rte 84 - very convenient! I would definitely use this U-HAUL location again!
Mark PLove it the service very nice … explain all detail understand in the first time .. feel like family ..
chanya s | Premières impressionsGreat service and competitive pricing - loved the indoor options
Theresa H | Expérience généralePam is great & made everything go smooth. She was so helpful !
INDIA T | Expérience généraleStaff had no customer service Skills , my questions were answered with IDK And A Shrug Of The Shoulders, asked For Managers And Nobody’s Available I Asked For A Different Person To Speak To I kept Getting The Run Arounds, Called 3 different Departments And kept Getting Told Someone Would Contact Me It Has Yet To Happen , Everything In The Office Is A False Advertisement, asked About A 24 hour access I was told they close at 10 not that it was an extra fee I had to get that information from other customers all in all I feel like it comes down to training and the staff is poorly trained with little to no knowledge, My mom got a uhaul rental the day before it was given to her with the gas light on and the check engine light on running very rough just a horrible experience over all
Yanely n | Premières impressionsMy review could have been stellar, however I encountered a recurring issue: Your computer system that you employ seems to be not very user friendly for your own staff. Time and time again I find that due to the complexities of your system your own staff ends up being bewildered on how to properly process numerous things: One example are returns.
Charles H | Premières impressionsChontell was amazing she helped me step by step getting the unit to getting a Uhall to move with. She was very professional kind and very helpful. In the Plainville location. She even gave me her personal number if I had any questions after hours she helped with payments and arrangements. Thank you all
Tina j | Expérience généraleHaye that you have to wait in an empty store because all the employees are missing
Charleen l | Expérience généraleWhen I checked out at the U-Haul office after 13 months in storage (2 storage units), an invoice was given to me without any comments of appreciation from the worker behind the desk. I did not receive any credit for having made a payment through the end of the Month of December when I checked out on December 10th. I would have thought that this would have been pro rated if I left before the end of my payment date since I was paid through the end of the month.
Arthur H | Expérience généraleThe staff was very helpful especially Chontall. I would recommend this location to anyone needed storage or a moving vehicle. Thanks for all your help and understanding, you guys were great and I appreciate it all.
Maria M | Premières impressionsI would like to thank that special person who finalized my paper work for transfering from the box to the unit. You are special and keep up the good work. GOD BLESS you.
delsada j | Premières impressionsI had a little trouble finding my storage unit but found a map on the end of a block of units that helped.
Stephen S | Premières impressionsEverything about my experience was excellent. Mgmt and staff very helpful and polite. Storage areas well lit and easy to access. Merci.
Annie Y | Expérience généraleWill go there again
Mark D | Expérience généraleI lived in FL and made two reservations, which was automatically canceled. When I arrived in CT, I had to miss work to come to your office to ensure I had a unit before the delivery folks arrived on Tuesday.
Ursula S | Premières impressionsGreat customer service!
Alan A | Premières impressionsI have been a loyal customer for over 25 years. The staff is courteous and hard working. As a team they are knowledgeable and are willing to problem solve. Madeline's professionalism and dedication is a true asset to her customers and the Uhaul company . Having to move a 4000 sqft house after 30 years would not have been possible with out them.. They shared my laughter and tears.
lisa R | Premières impressionsAlways very helpful
stephen s | Premières impressionsI'll be filing a complaint regarding this store and may seek legal representation. My storage was a mess--it was fill with rodent feces and water damage. There are already a number of contacts with U-Haul regarding the complain (phone calls, chats, and emails) but I intend to file the insurance claim, as well. The store actively worked to keep me in the dark about what was going on, that is not acceptable.
Thomas S | Expérience généraleDidn't get proper key, had to walk back with employee Wasn't told about hours of operation, nor location was just given without being able to choose Wasn't told how it would be locked or secured properly. Inflated prices.
Ezequiel R | Premières impressionsHad to always wait for someone in building , not enough staff and manager are just rude I. General. Very unhappy I was cancelling earlier and would not give a discount, basically paying for an empty unit
Lynn D | Expérience généraleThis was my first storage unit rental. It proved to be an excellent experience. I want to mention in particular the morher- daughter team working there (I believe Chantal and did not get the daughter's name) who were especially helpful. I would not hesitate to use the Plainville UHaul in the future. Many thanks!
marilyn k | Expérience généraleClean storage area, helpful staff, overall great experience
Hareem S | Expérience généraleAucun
Rose B | Premières impressionsNeed more staff that pay attention to customers. Some do not initiate the conversation and ths customer just waits . Also no one can be reached by phone and have to walk into the facility if an issue is to be solved. This needs to be changed . Payment delay notification can be emailed App does not work some times Other facilities were fine .
wadumestrigevaru k | Expérience généraleThere were no trash cans anywhere in the facility. Then the decided to up my rent by $10 without telling me. After that, I got charged a $15 late fee, even tho my account was on auto-pay. I'm now at extra space, where I get double the space, for the same amount of money.
Heather G | Expérience généraleShould be able to prorated last month and o nly pay for time used, not whole month
Barbara A | Expérience généraleLove the staff at the Plainville Store
CYNITA T | Expérience généraleClean and safe. Great staff too
keith s | Expérience généraleI was very pleased with how the staff helped me with my storage unit. They made sure I was well informed .
Loretta S | Premières impressionsWe had long waits for the movers and 2 times we waited for our rented units to be unlocked 15 to 20 minutes each time. the key should have been provided when we were in the office signing the docs.
william f | Premières impressionsI was harassed and accused of several things in storage, such as "using the wrong storage unit" and "bothering other customers" and "being too loud." I was insulted and a scene was made out of me in front of other customers. The staff were creepy and paranoid, and one of the customers kept following me around telling me what to do, claiming he "works there sometimes" and "knows everyone." I was crying when I arrived at this facility and instead of being compassionate and understanding about my move they decided to call the police and "check on me." They then called the police again not three days later demanding they have the "right to evict me" without warning and making accusations with their friends. Upon renting a truck to move out, I was yet again in tears and argued with, harassed, and belittled in front of a full lobby of customers. Upon a smooth return, my phone was called multiple times in a span of 2-3 minutes by an associate accusing me of "losing the key" and "not returning it" and insisting that I'd "have to pay for it" when I clearly (on camera) dropped the key in the designated slot. I'd like someone from customer service to call me back, I'd like a full refund for my services here. How dare they treat people like this.
Eria K | Expérience généraleDrive up door to get into the facility was down for about 2 weeks i didnt have access to my things when i really needed them, also i needed to upgrade to a bigger unit and they couldn't accommodate me.
Eric I | Expérience généralethe 24 hour keyfob wasnt working. someone let us in but we got trapped there until another person opened the door for us
Albert G | Premières impressionsStaff is very unprofessional and act like you aren't even there, they continue their conversation while barely paying attention to you. Also i was never told how to turn off the alarm when opening the unit, would of been nice to know. Otherwise the storage unit did its job and had enough room for everything I had
JOE G | Expérience généraleWe had an excellent experience here. The staff is always friendly and helpful. Chantalle helped us get set up and was simply the BEST!!! Thank you guys for taking care of us.
Catherine M | Premières impressionsLast rate hike just priced me out of staying. Found new homes for everything stored and got rid of the expense.
RICH G | Expérience généraleHad a few issues initially but Celeste took care of everything and got me right. I appreciate her going above and beyond that day. Would def recommend.
christian b | Premières impressionsChontel was amazing. She set me up with a great location for my indoor storage unit. Very nice professional service.
ANGELA D | Premières impressionsThe alarm constantly goes off in the building. System needs improvement. Otherwise a great facility with excellent staff.
Doug S | Expérience généraleLove this place these people hear look like they love their jobs treat you with respect and answer your questions and most of all were friendly
Carmen S | Premières impressionsI have recommended the Plainville facilities on several occasions. The staff was always courteous and efficient. I liked the security of the facility and it is conveniently located.
DEIDRE E | Expérience généraleMy storage unit was inside and i was able to drive my vehicle inside the bld where the unit was. I very much enjoyed the idea of a climate controlled unit. When I went to storage it was cool, out of the sun, bathroom equipped and quiet. The staff more than once offered to help me move items in or out which was appreciated. By far this was the best storage unit I've ever had and would highly recommend to anyone. Even my father who has had many storage units was completely blown away with my unit and it's amenities. Thank you U-Haul!
Brian A | Expérience généraleThe facility is great! The ability to drive in and park right near our unit was unexpected but definitely great! And having the carts available for us to use made our unpacking so easy! I would definitely recommend this facility! Jacob was a huge help as well!
JULIE R | Premières impressionsGreat job on everything for my friend and I. So happy too
jason m | Expérience généraleFriendly helpful staff clean well run place.
Scott B | Premières impressionsSeamless process. Would highly recommend.
Kellie M | Online Move InThe staff is ery friendly, professional and always working very hard but this location is clearly understaffed on the busier days ( mainly weekends ). In addition, the computer system is always experiencing an issue. I think UHaul should provide better support to their locations. This location was excellent to use and kept very clean.
KATRINA L | Expérience généraleStaff very helpful and nice
LYDIA M | Expérience généraleSo far, so good. The place seemed clean. I was a bit concerned that the "tech" parts , like the remote control garage door or the lock would give me trouble, but they all worked.
marilyn k | Premières impressionsOur belongings were filthy when we retrieved them. Everything was covered with dust and grime and had to be steam cleaned.
Maura A | Expérience généraleAmazing experience. Chontelle was the nicest, most helpful staff member. I was lucky to have crossed paths with her. She turned our day around in a huge way. The facility is gigantic. Very easy to access. Clean. Good accommodations. Best prices on this side of the Mississippi. Look no further, store your belongings here.
Mitchell B | Premières impressionsVery helpful, kind, and friendly staff. I feel my storage unit is well protected.
Michael B | Premières impressionsThe elevator to the second floor is a bummer. It would be great if the facility was built like a parking garage and you could drive up to unload on the same floor without having to cart things up and down the elevator. The carts provided though, were a great help!!
Erin R | Online Move InDeep people in there, it was helpful especially Carlos help me a lot I give 5 stars to hem
Edna F | Premières impressionsTruck front end issue. Ordered hand truck. Did not receive Reserved storage container 2 weeks in advance. Did not have it available
JAMES L | Premières impressionsTwo thumbs way up for Maddie & Chontelle!
David L | Expérience généraleThe staff was incredibly friendly and professional. The facility is well maintained, very clean, bright, well lighted, state of the art and is very reasonably priced. Other customers there were whom we encountered and met were very friendly, kind and respectful. I would highly recommend this storage facility!
Catherine M | Premières impressionsOverall Excellent Experience! Very satisfied. Knowledgeable and helpful staff! Will definitely be using this location again!
Laurabeth C | Expérience généraleNice clean bathrooms
Jannette R | Expérience généraleThe current managers there are amazing and have helped me out tremendously as I was dealing with some hardship. I appreciate their flexibility.
Darin A | Expérience généraleUhaul was out of round locks, I was given a black lock at no charge until I purchase a round lock. I bought a bundle of small boxes and the worker put it on a cart for me. She showed me how to get into the storage, where to park and showed me my storage. Before leaving the store she showed me on a map where the carts are to use to bring my things to my storage.
yolanda b | Premières impressionsThe prices are more than reasonable for the storage unit and the fact that they are indoors and temperature controlled is a huge bonus. The staff we dealt with was incredibly friendly and understanding of our needs.
LYNNE L | Premières impressionsMy unit was subject to an infestation of squirrels from an adjacent unit. There was feces and dried urine everywhere. Additionally when clearing out unit it was clear that the windows on back wall of my unit caused sun damage and fading to wooden furniture. Additionally there is evidence of moisture on back wall where there are drip lines and peeling paint. Thankfully UHaul did help me move out and pay for movers and truck. RepWest insurance has denied my claim and I will be filing a law suit against Uhaul.
judy l | Expérience généraleVery sweet employee and informative
Collin D | Premières impressionsI think manager and staff need to be better at the way they talked to clients , ones off your managers use words very inappropriate
Judith F | Expérience généraleRental rate is very competitive, especially for indoor and climate controlled. Facility access is easy and convenient.
Scott D | Online Move InBest place will definitely miss the staff
jose m | Expérience généraleI enjoyed there service. Always willing to help with anything.
Emmanuel T | Premières impressionsAwesome Customer Service!!!!
Dayna O | Premières impressionsI lost all my belongings because uhaul never informed me of throwing away my things. I called them they said I could get my things the following Monday and when I called they told me my things were thrown out and there was nothing I can do. The staff yelled at me and told me it was my fault they didn't apologize and were extremely rude to me. I cannot replace the items that were in the storage unit and will probably be seeking legal action against the company! Hire new managers and employees at the plainville location they are horrible!
Ryan F | Expérience généraleMadeline Sanchez was very knowledgeable friendly and pleasant to work with also multitasking to assist her staff.
Charles B | Premières impressionsVery impressed by the cleanliness of the facility. It was super easy to move items into our storage units with the provided carts and the way the units were set up.
John F | Premières impressionsStaff is overworked.
Cedric E | Expérience généraleWe did have to wait 30 minutes after registering at the store front desk for the office agent to come out and unlock our unit for initial access, but in all fairness, the agent seemed quite busy at the desk with a steady line of people, and probably could have used some help. Otherwise, the experience was good.
Samuel M | Premières impressionsThey auction off my stuff without letting me know they finally called my phone a week before the auction and told me they were supposed to be taken the payments for the auction that I still have the same credit card they never sent nothing to let us know and tried to explain to them we had a important death in the family and the guy didn't care they had no sympathy at all fore or my family they messed everything up and blamed it ony family I will not be recommending U-Haul to anyone
pedro m | Expérience généraleThere are two dead mice in the traps across from the carts. No one informed me that there will be mice in the facility.
ILIZAH E | Premières impressionsThis is one of the very best locations and the manager/general manager are amazing and available any time day or night.
SHAMARAH P | Expérience généraleI was very satisfied with my experience up until my very last day. I found nut shells all over my belongings as well as animal droppings n foot prints.
Jacqueline V | Expérience généraleThe staff where I had the storage unit was excellent, but if you needed to make a call for information or whatever, even if I used the local number it was hard to get the people I needed. I would get diverted and that was very inconvenient and frustrating
Lisa M | Expérience généraleU-Haul sucks been changing me since Nov 18 u guys r a bunch of rip off n thieves I won't recommend you to my worst enemy
lees d | Expérience généraleThe staff and facilities at this location are among the best I have ever used. They are always friendly and helpful, and I highly recommend them.
Adam B | Expérience généraleI wasn't informed that I needed a fob to enter and exit the storage facility. Door was open, I drove in, found my unit ok, moved my stuff and kept hearing an alarm. It wasn't until my curiosity got the best of me and my wife went into the office and was told about the fob and it's function. Also seeing a rat trap inside the unit gave me reservation if I should even keep this unit past the first month.
Jermaine E | Online Move InMy only complaint is that I couldn't call and speak directly to someone at the local store. It always forwarded to the National line. Even when I called customer service, they had no way of connecting to the local store.
Chris S | Expérience généraleManager was very helpful and kind Plainville CT office
TARSHA M | Premières impressionsAlways kind, personal, and willing to answer questions
Anne G | Expérience généraleVery clean
jacob z | Premières impressionseasy, clean will use again the next time i move
MELISSA S | Expérience généraleEVERYTHING was FIRST-CLASS! Manager Maddie is a gem, and runs a tight, organized ship. She's very friendly, personable, courteous, and knowledgeable, and she makes customer satisfaction her top priority! Bryan demonstrated the gate operations for me, and was very friendly, and helpful. Trisha (Tricia) (sp?) literally SPOT-CLEANED our unit, and also was extremely friendly, personable, knowledgeable, and efficient. I cannot say enough positive things about Plainville, CT UHAUL. Five stars isn't even close to the rating I'd like to give to these dedicated storage solutions professionals!
David L | Premières impressionsI had the pleasure of meeting quite a few of their staff today. All were very kind and knowledgeable. Answered all the questions I had.
Lucy C | Premières impressionsHad to wait for an rv spot to open, but was very happy when I put my rv in
GORDON L | Premières impressionsThe customer service rep did a wonderful job
Brandy I | Premières impressionsthe team including the Manager were by far the best I have experienced with Uhaul. They were friendly and willing to assist in any way they could. Thank you for making the experience so pleasurable. Will definitely use this location for future need!
donna c | Expérience généraleOnly issue I have is with corporate.. You keep billing me for a rental I paid in full.. I need this to be resolved.. Kudos to Ms. Sanchez she is the best on site. Very helpful
DARREN B | Premières impressionsIt was an enjoyable experience.
Diana P | Expérience généraleNever had an issue and the when we emptied the items, there was no sign of bugs or vermin. Much better experience than we had with the other storage place.
Donna T | Expérience généraleThe staff inside was not helpful at all and could care less if they were working or not. They had no energy whatsoever and couldn't figure things out on the computer. I was scheduled to have a 10 x 15 unit and it showed up on the computer but they couldn't get it to work. I was in the office for over a half an hour and I still can't figure it out, very disheartening to see the list
Arthur H | Premières impressionsTHIS PLACE IS THE BEST! The customer service here is phenomenal - not just in this difficult business, but in the entire customer service industry. Chantelle should be the CEO of U-Haul! It is clear that her staff respects her and they all will do just about anything to help their customers get the best deal possible and resolve any issues immediately. They treat everyone like family. U-Haul should be using this facility as the example that all others should strive to be like. I've dealt with several other storage and truck rental facilities - none come close to this one. Moving is one of the most stressful things anyone can go through and U-Haul's mission should be to help reduce this stress. Chantelle and her staff fully understand this and do "whatever it takes" and then some. During this move I dealt with several rude U-Haul employees both on the National U-Haul phone line and at the facility where we dropped off the truck. Again, they should ALL be trained by Chantelle. If they were, U-Haul would rule the industry! While happy to have moved to the next chapter in our lives, I am sad to say goodbye to U-Haul - Pinnacle Rock. However, I will continue to recommend them to all my family and friends in the area. Merci.
Pamela R | Expérience généraleTodo bien excepto de que tienen una empleada que deberia supervisarla mucho mejor para que veN lo que ella hace , no se el nombre pero puedo describirla de verdad esa empleada es un bochorno una desilucion como empleada ojo con ella. Trate de hablarlo pero fue un fracaso. Gracias Att. Janette Rodriguez.
JANETTE R | Premières impressionsPlace was spotless and in excellent condition
Thomas S | Premières impressionsThe GM was awesome. Her name is madeleine. Very hardworking and great leader. We had a situation and she fixed it right away. No question about it.
jason m | Premières impressionsI. Had a very good experience with my storage at this facility. No hassles people friendly Kootos to them
rose h | Expérience généraleTrès bien
FRANCIS S | Premières impressionsUsed 1 800 to reserve spot for my rv was told I had reservation with confirmed date. However center location informed me they shouldn't have garented start date since they had no spots available. Fortunately one came open two days later. Location manager was very helpful and apologized
JOE C | Premières impressionsAs a long term (3 years) user of Pinnacle Rock (Plainville) U-Haul Storage and Rental, I have found the facility, its staff and service to be phenomenal. Never encountered a "problem" which is surprising since my tenure was an extended one. Whether it be with storage or truck rental, everything always went smoothly. Employees were always helpful, friendly and great to deal with. I would like to single out Will Cintas, who had a "one-of-a-kind" philosophy of management and customer service; that should be "bottled and sold" to any company involved in working with the public and providing services similar to yours. Truly an honest, caring, and "Service is #1" type of professional. More importantly, a "good and genuinely fine" person for who he is. The biggest compliment that I can pay to a person is to say: "If I had a business that needed someone with Will's responsibilities, and even more, I would try to hire him away from your company...with a promotion if possible", U-Haul must have realized his worth, as he is now manger for 128 (if memory serves me correctly) "Plainvilles". Justifiably earned and deserved. I suspect that he will move further up in the company as time goes on. I work with Neurodiverse clients, and Mr. Cintas went out of his way to interview and talk with one of my clients who was a mechanic by training and in need of a part-time job. If New Britain and Plainville haden't merged, there is not a doubt in my mind that my client would have been "doing hitches" for Will in Plainville. Consolidation of operations unfortunately eliminated that possibility, (and rightfully so) when the opening was filled by a (transferring) in-house employee from the soon-to-be closed operation. I have nothing but the highest praises and kudos for EVERYTHING about the Plainville operations and its people. Should I ever need a storage unit or truck rental again, I WILL go to Plainville...if it is possible, even if there are other providers closer. If not, I would still choose U-Haul merely based upon my experiences with Pinnacle Rock. I was particularly impressed with how management and staff handled a water "emergency" that resulted when a customer's vehicle caught fire (due to vehicle malfuntion) in the parking area, just adjacent my INDOOR "bin". Sprinklers went off and water sprayed everywhere; so much so, that it had to be "sopped" up from a quite a large area in the vicinity of the fire. My unit was unaffected, in my mind, primarily because of the "pro-active" actions taken by staff to prevent water from flowing into other surrounding areas. Will Cintas, and staff were present when I arrived to check my unit and insurers were already on the premise to help customers check for and guage damages, if indeed there were any; and to file claims, right then and there if any needed to be completed. Plainville and U-Haul have EARNED a "life-time" customer from the former occupant of #1003 ; but more importantly..it has an active ambassador for the facility, its' operations and it's staff. Customer Service is the name of the game...and the GAME IS ON when it comes to Pinnacle Rock, Plainville. My thanks to all at the Plainville facility. In two words..."CONSISTENTLY AWESOME!" My Best & God's Blessings to All, Ernie Mirando Southington, CT 06489
Ernest M | Expérience généraleI was very distraught I couldn’t get the app to work to return the truck now I’m getting text messages calls and emails of the truck is not returned I drop the key in the return drop box on the side of the garage door the girl said if I didn’t return it using the app which I couldn’t because it wouldn’t let it go through she said it would be $20 fee why am I receiving a phone call saying that I am not return to the truck the truck was parked in the parking lot under the tent where you clean the trucks the truck is there
Robert B | Premières impressionsThis Uhaul in Plainville is very well kept and the bathrooms are always clean.
jacinda f | Premières impressionsLos diablo de llorens youngchimi✌️🩸
Sebastian N | Expérience généraleSo impressed
Erica K | Premières impressionsI tried to bring stuff to my inside unit. Cars parked all over. Can't pass - cars parked on both sides of drive they area. Had to back up and just left. Tried to find cart - no carts left. Very very unorganized.
Jacqueline C | Online Move InAwesome place , I actually had 2 other people go there and they loved it compared to a couple other places you looked in to. I highly recommend your place. Merci
Lori M | Expérience généraleThe female associate who helped me check In and find my unit was a delight. Very sweet and helpful.
Brian A | Premières impressionsThe guy who helped me was great!!
Beth S | Premières impressionsClearly feel safe and secure using your Plainville facility
Robley N | Premières impressionsNot happy with checkout/move out process. I moved out of my storage until on 8/7, my monthly payment was paid on 8/4 and there are no pro rated refunds for the rest of the month unused. So I am paying for a month that I am not using yet the unit is rented out for the rest of the month so facility is getting paid twice for the same unit. No reminders or notices of this otherwise I would have waited and not rushed to move out the remaining items. Very disappointed in this.
tina p | Expérience généraleMuy buen servicio
Alfredo H | Premières impressionsVery
RAYMONALBERTO B | Premières impressionsGreat staff...very professional! Christopher France funny and patient!
lillian a | Expérience généraleSon una compañía muy amable y servicial hacia sus clientes te explican todo con amabilidad y buenos consejos sobre los servicios que ofrecen me gusto mucho su servicio les doy A
NILDA R | Expérience généraleThe storage manager is a wonderful person, very professional, very kind !! Seemed to know her job well !!
John J | Premières impressionsEmployee that was helping me did not explain too much about how to get to the unit, she highlighted where it was, map is very confusing. She super quickly mentioned the what 1 and 2 was on clicker. Also, she was attending to other customers instead of helping me finish with my transaction. It just seemed like she was trying to speed through helping customers and was not polite. I had a rough day from moving it would of nice to have an employee slow down and explain things instead of trying to hurry everybody out the door.
Michael G | Premières impressions24 hour storage access should be included free
Will S | Premières impressionsLove the place. Wonderful experience.
Lisa N | Premières impressionsI have had not had a very good experience there in the past. BUT TODAY !! I'm doing a happy dance. Much improved. Thank you for paying attention. Keep up the good work. Chontelle is a huge improvement there. She is wonderful.
Robert T | Premières impressionsMore staff at the front desk would be helpful. I often have to wait 15 minutes or more to speak to someone in person.
Kendall C | Expérience généraleEverybody I interacted with, whether it was renting the van or renting the storage unit, everybody was so kind and helpful. I am currently on crutches and the girl (Elisia) who helped me gave me a unit that was close by so I didn't have to walk or move too far. That was so thoughtful of her and I really appreciated everyone's positive attitude and time and attention.
gianna g | Premières impressionsWhen I went to get the storage lady behind the counter was a bit rude told me all show u where u have to go to unload and never saw her again but other than that
Luis T | Premières impressionsI reserved a 12'x10' unit. I showed up on move-in day to find out that I don't have a space. The staff were rude and told me that a reservation means nothing and that the U-Haul website only shows customers what they want to see but in fact isn't true. I ended up taking an 8'x10' because that's all they had and when I opened the unit there was a column in the middle of the unit. I went back and asked if there was anything they can do and was told to come back later next week. Poor service, rude staff and unreliable company.
Peter M | Premières impressions24 hour access would have been very helpful. A hand truck would be helpful Good experience overall Thank you
Mike P | Expérience généraleI was very pleased with the overall service provided
Gert D | Expérience généraleMarek was very accommodating
Brenda M | Premières impressionsI recommend to a friend
roberto m | Expérience généraleU-Haul moving & storage of Pinnacle Rock was a great place to store our apartment items until we were ready to move. Beautiful, clean, and well managed storage facility. Staff was very helpful in determining what size unit to rent and easy access to load and unload items. I highly recommend U-Haul moving & storage of Pinnacle Rock for your storage needs.
Kathleen H | Expérience généraleExcellent overall customer experience. The unit I chose was shown to me, all costs and terms were clearly explained, the facility rules and expectations were reviewed, and all my questions were thoroughly and patiently answered.
mike l | Premières impressionsI reserved a 10x15 indoor space thru the website a month ago. Yesterday I went to the facility to get access to the storage space but was told by the girl at the counter that there were no 10x15's available and that the website booked too many reservations for the amount of spaces of that size available. Not my problem but the clerks didn't care. I tried to reason with the manager but she was very rude and obnoxious to me and didn't care that I was unhappy or dissatisfied. I had no choice but to accept a 10x10 space instead which worked out fine. I moved in today but there were a couple of other groups moving in to theirs also but there are only four carts/dollies available. Not nearly enough for the total number of spaces available. If that's not enough, the floor plan diagram on the wall indicates two elevators side by side and an adjacent restroom but there is only one elevator and no restroom because it is actually a storage space. UHAUL YOU NEED A SECOND ELEVATOR IN THIS HUGE FACILITY! This facility is new, very clean and plenty of storage spaces but crappy, unprofessional and unfriendly customer service staff and insufficient amenities made this a very unpleasant experience.
Jeffrey P | Premières impressionsAs I said in the U-haul corporate questionaire . The staff at your facility was excellent. They made our moving experience a very positive adventure. Merci.
Brian S | Expérience généraleGreat place, staff was great
Thomas N | Premières impressionsGreat place and I love it!
CARLA B | Expérience généraleStaff extremely helpful and courteous. Process was smooth and easy.
Karen B | Premières impressionsPlace was great and workers was excellent. Wish i could remember there names.
Lori M | Premières impressionsEveryone couldn’t do enough for us Very accommodating as we toured your Facility we couldn’t help but notice how clean and organize everything was.
david u | Premières impressionsThe store manager were excellent they did and tried everything to sale the space and truck rental I didn't get the girl managers name but workers name was kevin.
SONIA S | Premières impressionsThe place is simply amazing! Being able to drive in and have the climate controlled storage was paramount for us. It is clean and bright! Merci.
Carolyn K | Online Move InAll of the staff were extremely helpful, especially the manager, Tim St. Pierre.
Frank G | Expérience généraleVery nice clean spa awesome storage area very nice people highly recommended Carolyn
Carolyn G | Premières impressionsStaff very helpful and understanding..
ARISTIDESJ H | Premières impressionsThe service and cleanliness was excellent.
Barbra K | Expérience généraleFor my family's needs, this UHAUL facility met our expectation and above.
Robert G | Expérience généraleThey were always very polite, pleasant and helpful. You'd never feel uncomfortable with the staff. Greatfu for all their help!
sandrA c | Expérience généraleGenevieve (sorry if I have that spelling wrong!) was very friendly and helpful, patiently re-explaining anything I didn't grasp at first. I'm confident in my choice of you folks for my storage. The unit itself is clean and nice, secure, and a reasonable price. I'm happy I can extend my rental at any time.
Molly S | Premières impressionsEveryone was wonderful, kind and helpful.
BobbiJo L | Premières impressionsWhat a wonderful experience. Excellent service à la clientèle.
Travis S | Premières impressionsWorkers are very very friendly very helpful and also very cheerful and they have a lot of patience thank you very much I would highly recommend you hold anybody thank you Carolyn Grady
Carolyn G | Premières impressionsPlease add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.
Eugene M | Expérience généraleChantel Johnson was great! She can handle everything that is thrown at her. Good manager
Deborah M | Expérience généraleHaven’t moved in yet, but I have done business with Uhaul befor.
MARIBEL V | Online Move InMy only issue was I needed it on Sunday and emphasized to the attendant how important it was that I only had one day of helpers to help me move the stuff in but when we got there they had forgotten to remove their lock from the storage unit and the place was closed. So I had to pay a crew to come out again the next day and bring my belongings. But it's a nice storage unit,the price is reasonable and it's very clean. It's too soon to give a rating better than average. I guess it's an honest mistake but I did say it was very important I move in Sunday- the day I rented it.
Rhonda S | Premières impressionsone of the best experiences friendly staff and nicely maintained facility
santoshkumar k | Expérience généraleYou guys are the BEST! Will miss you! Will stop in for visit when we're back for a visit…My daughter has units with you also. Thanks for all your assistance. The Otnisky's
JOSEPH O | Expérience généralePhone and in person staff very helpful, informative, and friendly
Donna T | Premières impressionsEveryone at this facility is great... very happy
Lisa D | Premières impressionsYou guys are all the Best!
JOSEPH O | Premières impressionsone of the best customer service place i have been to. Merci
santoshkumar k | Premières impressionsfriendly and very helpful
Laura C | Premières impressionsVery nice….. employees I dealt with were very nice…. ESP a miss Marinelli very helpful an knowledgeable.
Ann L | Premières impressionsPlainville ct was great new britain ct was horrible. No service and sketchey people in the parking lot
Jane G | Premières impressionsEveryone was very helpful. Looking to return for purchase of bike rack.
Cathy A | Expérience généraleGreat job by the pros over in Plainville, Connecticut ! Very positive experience renting vehicles and storage containers.
Stuart S | Expérience généraleVery clean and efficient facility. Great indoor loading/unloading.
Eugene M | Premières impressionsJenna was extremely helpful, informative,and friendly. She was the reason we decided to use your storage facility.
Aline C | Premières impressionsThe staff and facilities were very accommodating and met our needs perfectly.
Scott B | Expérience généraleOne note opening the unit was difficult the metal would not slide to open could use something to help them open easier.
Lauralee C | Expérience généraleThe team was poliet and helpful.
William W | Online Move InTim was excellent. He explained the process of renting storage for RV , my location , hits and how to access.
Cathy A | Premières impressionsGreat customer service,awesome staff,clean facility!
MARIA P | Premières impressionsFeliz de su atención y servicio.
Luz D | Premières impressionsA month without power for my RV, despite multiple complaints in-person and via phone , led to a lot of frustration and a dead battery. Staff was friendly but never solved the problem.
Matthew S | Expérience généraleGreat place to store items, love the drive thru.
Jeff L | Expérience généraleThe guys are super helpful and the manager is good to work with. I will strongly recommend you guys
Gurvinder B | Expérience généraleStaffs are not cooperative and unable to provide sufficient information. Not really satisfied with the service
madan k | Premières impressionsIn July I rented RV Space 175, which was a 12 x 42 ft. RV space. Shortly there after I was transferred to Florida and had to check out of that space. After arriving in Florida my company canceled the relocation due to COVID and I quickly realized that I needed to contact the U-Haul location and reserve a space. I called and asked to speak with Tim or Mike so that I could explain my situation, but was told that the representative would send Tim an email with my contact number and proceeded to create a reservation for a 42 ft spot. My reservation number was 924074-00106151 and when my wife arrived yesterday the person at the counter said that my reservation could not be found, and there were no 42ft spaces available. My wife then was told that 37 ft space or there was nothing that they could help her with. My wife paid the fee and was told that there were zero gate fobs. I am beside myself as I have ALWAYS BEEN A GOOD CUSTOMER and I have no idea what went wrong. Merci.
William G | Premières impressionsThere was only one woman working the counter. There was a young man there sitting doing nothing but distracting her. There was another man sitting in an office doing nothing and there was a line out the door. What's wrong with this picture. ??? You can do better than this...
RENA P | Premières impressionsVery respectful n they did the best they can
LILI O | Premières impressionsOnly problem rent was. Too high love it in winter but found one closer to home and much less money discounts if paying for a full year
Steven M | Expérience généraleThe only issue was that the key broke off un the lock and cost me $90 to get off. I know you don't touch locks; but, the lock and key had "uhaul" on them.
Charles K | Expérience généraleWonderful customer service, very helpful staff, and quick service, the line if there was one went quickly.
annie c | Expérience généraleThe staff is very nice. Scheduling and reservations not so much. Had 2 reservations and no storage available. Apparent overbooking. Today I stopped by and was able to get a room. After the first room was rented it was unavailable and occupied by someone else. Went back and they found another room next to it. Reservations need improvement.
Henry T | Premières impressionsThere were some problems with rain coming in, but we were able to cover our items with a tarp and switch to another unit. After that, everything was good. Our U Box was sent to the wrong city, but that was corrected also. Overall, it was pretty good!
Susan P | Expérience généraleI had a reservation for a drive up storage unit and when I arrived with my truck I was told that all reservations had been cancelled. No one contacted me to tell me that. The manager did get me an inside unit and offered me a good deal on the first month.
Colleen M | Premières impressionsI have used UHaul before for RV storage. I have made my reservation in advance and my spot was held for me. Imagine my surprise when I walk in, on the day I am suppose to drop off my RV to find that I to be told that my reservation has been cancelled (turns out they only cancelled inside storage ones) but that my spot had not been held. This meant I needed to pick a new spot. This is a challenge for a mom who now has to back in an RV with her 3 children guiding her. Looking at and selecting a spot took 45 minutes, while actually getting in the spot took another 45 minutes. (This is in addition to my original stop to meet with the manager to select a spot when I made my first reservation.) If you are not going to maintain site selection, please notify customers of that in advance. In the past I used to make my reservations months in advance and my site would be held. This time it was not. Please do people the courtesy of informing them in advance if that is going to be the case.
Renee E | Premières impressionsThe one thing that I found that was not pleasing to me was the fact that I couldn’t reach anyone at the office at the branch U-Haul where I had my units customer service was a wait when I call over an hour plus minutes and this is why I pulled out and close my account I had to give everything away because I couldn’t get to my unit I clean get to speak to no one from the pinochle in New BritainAvenue in Plainville Connecticut so because of that I will not recommend anyone I really would have to think about it
Ivette B | Expérience généraleGreat place ! We're pleased with the facility. We give kudos- high praise to the staff who were efficient and (best of all) customer focused!
Gabriel R | Expérience généraleI found setting up the auto-pay confusing online as it looked like it was set up and then I was charged a fee for missed payment my first month. I was able to call and had great customer service to get set up for auto-pay, and also have that fee reimbursed. Overall turned out fine, just the appearance of the page looked like auto-pay was set up with my card on file and it wasn't.
Anna M | Expérience généraleStaff always helpful and friendly Storage area assigned to me was in easy access for me since I am in my 80's. I have recommended U Haul storage and will in the future as well Thank you Staff
Arline B | Expérience généraleThe people there acted like they didn't know what to do ,needed a card for access and only the GM knew how to do this but he was in a meeting. Shouldn't an assistant manager or supervisor know how to do this job.
KENNETH L | Premières impressionsEverything went well
GWEN G | Premières impressionsKnowledgeable and friendly staff.
dario m | Premières impressionsOne employee wore no mask the other rushed me and I had to ask for my remote then come back for my lock. Took no time to tell me the hours ext
Tracy G | Premières impressionsPleasure doing business with Pinnacle Rock!! Great crew and facility..... I have recommended to other campers.. Thank You.. Bob Underwood
Bob U | Expérience généraleThe only problem I had was with the truck. Oh, the manager Tim was a big pain. Hahahaha just kidding Tim was amazing I will highly recommend it and already have that people come to see Tim for their moving and storage needs.
TODD M | Premières impressionsThe climate control unit had no top just wire and everything got extremely dusty.
Albert F | Expérience généraleNeed more staff. This place gets really busy and the lines are long at time.
Dawne H | Expérience généraleFrom the young lady behind the customer service desk to Dillon and Barry were amazingly helpful and extremely kind. I would recommend your store to anyone requiring your services and hope that those 3 employee's receive recognition for their exceptional customer service...above and beyond. Merci.
PAMELA L | Expérience généraleStaff was pleasant and professional at all times. I will come back again when I need their service.
ROGER L | Expérience généraleunprofessional experience ,never credited my return for the appliance straps I asked for a handtruck was not in truck rusty door hard to open hurt my back
Jacqueline L | Premières impressionsWonderful to be inside! Drive in and out of weather. Well lit facility.
Zone R | Premières impressionsI love the 24 hr access to the unit.
Brian H | Expérience généraleNice price
Elvin F | Premières impressionsAmazing staff and facilities. Never had any issues whatsoever. Just don't need storage unit any longer. If I ever do need one again, I will surely come back! Keep up the great work.
Louis F | Expérience généraleUncomfortable experience since representative did not wear a mask. Since the CDC recommendations were not followed this greatly affected this review. Otherwise would have been a much better experience.
sonia m | Premières impressionsThank you for allowing us to rent at Pinnacle Rock! This past year I never experienced a problem except for the second month I signed up for auto pay and it wasn't done properly causing my unit to be tagged and locked out. I had to call the main office and speak to someone more experienced who knew how to set it up. The facility was always clean and the indoor drive in ability was great especially in bad weather. People were always friendly and helpful! I'll certainly recommend UHaul at PinnacleRock!
Kristine A | Expérience généraleI WAS TO EMPTY MY STORAGE UNIT. I WAS THERE AND HAD HELP THAT I PAID TO ASSIST ME. THE STAFF DID NOT HAVE "KEY" TO UNLOCK THE UNIT. I WAITED OVER 1 HOUR. I PLANNED ON RETURNING THE FOLLOWING WEEKEND TO MOVE. THEY AGREED. I RETURNED THE FOLLOWING WEEKEND AND THEY HAD AUCTIONED ALL OF MY BELONGINGS!!! VERY UNPROFESSIONAL. NO COMMUNICATION AMONGST STAFF. TERRIBLE CUSTOMER SERVICE
paulette b | Expérience généraleThe time I rented everything was fine until there was a rodent problem. Had mice feces in tool box drawers and every flat surface I had down to the floor. Spoke with site manager, took forever just to put bait stations outside. I'm still cleaning drops of feces in my tool boxes.
Andre N | Expérience généraleAfter calling for one week straight I wasn't able to speak with someone so I drove there one day prior to my storage rental, they said they had no internet so couldn't help me, went back the day of getting my storage that I had reserved only to find out they didn't have the one I rented and need it. I cancelled my rental and left after the lady said there was nothing she can do. Very very poor costumer service and non helpful employees. It's really a shame
Raymond R | Premières impressionsVery easy process - love the free month with truck rental!
Wendy B | Premières impressionsCharged for a full month when I cancelled on first day of my new contract month. Staff indicated no prorated refunds
Brian M | Expérience généraleThey need maintenance clean area even on bathrooms never found a product hand clean and the storage never clean the floor and the rear door need fixed and maintenance at all make noise after that need light the place even that room too
Nelson A | Expérience généraleNOT ONE EMPLOYEE AWORE A MASK! THEY WORKED CLOSELY SIDE BY SIDE AND WERE OSE TO CUSTOMERS
Katrina R | Premières impressionsonly issue was internet went down in the middle of my storage rental transaction so delayed me by about 15 minutes but that was ok
Maryann B | Premières impressionsGreat people - they new i was stuck in Europe with the Covid Virus and said not to worry about the late charges for paying and said I could pay when I got back. Finally had my dad take my things. Just a great and friendly team at UHAUL - highly recomended!
Richard F | Expérience généralePinnacle Rock is an excellent full service uhaul center. I found the storage access very convenient, clean, and well maintained. I would highly recommend Pinnacle Rock to anyone looking for storage or to move.
james v | Expérience généraleStephanie was very helpful knowledgeable and kind. She was able to answer all the questions I had and got me what I needed. I feel like she went above and beyond. Thank you Stephanie
jennifer o | Premières impressionsRefund my unused rental days service is poor
Lucy G | Expérience généraleNicest storage facility I have used.
Elizabeth B | Expérience généraleHelpful customer service. Tim, Cassandra and Dillon are so awesome.
Jennifer D | Premières impressionsThe people in Plainville were great. No complaints. But my experience with UHaul the company was abhorrent. Twice I was charged a late fee because my credit card was declined - 3 days after the automatic charge date. Was I contacted to resolve the problem? No, I was just slapped with a late charge. My credit card, btw, was lost the first time and hacked the second. And I also reserved a truck about 6 months ago to help my son move his apartment. When I showed up at 8am Sat to pick it up, I was told the computers have been down for a day and he couldn't rent me a truck until they came back up. I had a 6 hour window to use the freight elevators to move my son, and now, no truck. They also told me they would call me the minute the computers came back up - they never called me. Uhaul's customer service just plain sucks.
chris m | Expérience généraleVery nice modern set up, liked the location and the easy access. Everyone is very professional and made accommodations easy and simple. Excellent usage of the Old General Electric Facility. Scot
scott s | Expérience généraleThe reason that I answered "No" to number 5 is because the facility had a fairly substantial roof leak that affected our unit and contents. While the staff did get a new unit for us nearby, we had to move all the contents ourselves, which kind of rubbed me the wrong way. Overall, the facility was generally clean, and the staff was normally helpful.
Jay K | Expérience généraleMike was very efficient and helpful. Keep him.
Stephen W | Premières impressions6/5/20 Need a hitch install on a Subarue? Not yet installed no call back no e-mail no text I had an appointment set up for 6/9/20 no on call me to tell me the hitch was not received. I wasted time a trip there and a ride to work not happy with that. I rented a storage but I can't take anything there because of no hitch please help!!!!!!!!
dennis l | Premières impressionsTim was great in handling our storage needs.
Amber C | Premières impressionsThank you for the help!
Felix M | Expérience généraleProblem i had with uhaul in plainville ct was when you call they dont answer the phone, and the calls get forward to corporate and it gets annoying trying to reach the store to settle a issue corporate cant handle and when you leave a message eith corporate you never i mean never get a call back
Christopher G | Expérience généralealways pleasant and friendly...
Karen/MIchael B | Premières impressionsThe staff had always been helpful. I never had any problems with pinnacle rock uhaul storage or its staff. I paid in a timely fashion but am certain they would work with anyone who might have to be late with a payment.
Elaine B | Expérience généraleLove that its indoor drive in!
Zone R | Expérience généraleEveryone was always helpful
Tom B | Expérience généraleThe young lady at the desk was very professional, well informed, polite, and friendly. An excellent representative for your company !
Robert S | Premières impressionsGreat experience. Would highly recommend this facility.
Jay S | Expérience généraleGreat facility, leadership and staff
Chris M | Premières impressionsFriendly and helpful staff
Jay K | Premières impressionsVery friendly service, only downfall is that I had to remind them to send me a list of what you can and cannot store. Other than that oversight, my experience was great.
Theresa M | Premières impressionsWonderful experience!
fredrick l | Expérience généraleThe location is great, right by the highway, secure, & well lit but our first unit had a water leak happen above it, I never received first month promo for booking a truck, & no one answers the phone.
Melissa R | Expérience généraleI have never been at a UHaul facility with such amazing staff. They were all so helpful, kind, welcoming and friendly it was an excellent experience and would highly recommend them!
melanie o | Expérience généraleExcellent service
Gary S | Expérience généraleThe staff could not have been more courteous and friendly while using this storage unit. We greatly appreciate the services of U-Haul Pinnacle Rock.
Nicholas C | Expérience généraleGreat facility and awesome staff
betty g | Expérience généraleAbsolute best facility I’ve ever rented this is my third place they repurposed the original G.E. Building I think it’s a fantastic idea....
Ronnie B | Expérience généraleWe were assigned a Electric Motorhome home space that the electricity never worked several attempts to fix did not work we asked for a different space it was not granted the space next to us was empty
jonna p | Expérience généraleVery satisfied!
Arline B | Premières impressionsA special thanks to Will Cintas great customer service and he is truly a professional the Uhaul can be proud of..
ROGER L | Expérience généraleWent to move into the spot I reserved 3 weeks ago, a plow that the facility uses was in my spot, was told to move into another spot and now I have to pay $10 extra a month
James R | Premières impressionsUhh the girl who helped me is nice.......
Ronnie B | Premières impressionsyour staff is excellent
Annick S | Premières impressionsAucun
Steven M | Expérience généraleExcellent customer service
Carmen C | Expérience généraleVery nice people and very clean safe place to use for temporary space.
VICTORIA T | Expérience généraleI meet with two different associates during my two visits and found both very knowledgeable and helpful. The only suggestion I would make is that I feel your organization should provide a veteran dis.
robert h | Premières impressionsThis UHAUL facility is top notch. Very clean, spotless, well maintained and safe. Staff is helpful and friendly. I had an indoor unit and it was easy drive in and load/unload and drive out.
Carmel M | Expérience généraleEveryone made my move seem less, from getting boxes, renting truck and storage space!!! Very friendly , helpful and professional. Thank you, Mayra Garcia
Mayra G | Premières impressionsThe woman I dealt with made everything very easy.
Lucy G | Premières impressionsJoseph Gregory went above and beyond with OUTSTANDING customer service !!!!! Thank you Joe !!!!
Kyle N | Premières impressionsPeople was nice
Mildred G | Premières impressionsNeed more than just 2 carts to move items. Need more than just one open flat cart. If they are being used by another customer, you're completely inconvenienced and unable to do anything.
Gerald D | Expérience généraleEveryone was very nice. A lock was left on our storafge unit but they found us another one. :-)
Kate G | Premières impressionsEveryone was very helpful and the storage unit was perfect!
Gina M | Expérience généraleExcelletn customer service
Carmel M | Premières impressionsBe back in a few months... Love everything about the facility
Marie S | Expérience généraleI got an email saying I was being charged a late fee even though I have autopay. I emailed, called twice, & eventually got an answering service who said they would ask the manager to call me. No resp
Fred S | Expérience généraleJess was great to deal with. Very nice & professional.
Michele A | Premières impressionsWill and Rick were amazing! We had a stressful day and had to love our 5th wheel into storage unplanned. They went above and beyond to accommodate us. We always choose uhaul plainville for our moving.
Stephanie S | Premières impressionsNa
Tammy L | Premières impressionsThe staff was friendly and professional and took the time to answer any of our questions about our storage needs. The outside storage units were easily accessible and secure.Will Cintas was great!
Bob P | Expérience généraleThe pod was delivered and picked up on time as promised. Delivery and pickup drivers were bot professional and pleasant. Must wrap and pack well. Nothing was damaged or marked (1 300 miles).
bryan f | Expérience généraleThe inside RV storage was great.
richard m | Expérience généraleGreat facility and very big! Great place to store my camper under cover for the winter! Worked oput perfect!
Daniel G | Expérience généraleThe person who delivered my ubox was professional, flexible, timely, and great with communication. Would totally use the service again, just for her!
Jacob L | Expérience généraleThank you to the staff for everything they did for us
Ronald T | Expérience généraleGood experience
Donna O | Expérience généraleWill was great. Clearly explained everything, and walked me through each step.
Karen R | Premières impressionsGreat service given! Very friendly, efficient and professional.
Patricia S | Premières impressionsFelt real comfortable leaving our RV for the winter, secure and dry. Guys are always helpful, easy access.
JIM S | Expérience généraleyour location was great. the az location was very difficult I tried to obtain insurance for the move never did get it. the middletown location ???
Frank W | Expérience généraleMy storage was closed without my knoledge and when I called no one seemed to have an answer why. I still 24 hours later have not recieved a call back.
Susan K | Expérience généraleeveryone was so courteous and friendly and very helpful. it is a pleasure dealing with this facility.
barbara s | Premières impressionsVery good experience
Gary N | Expérience généraleStaff is very helpful and accommodating to your needs. Very clean and secure facility. Would highly recommend.
Donna T | Premières impressionsThe staff was very accommodating. Great group of guys. The facility was very clean. I would definitely use them again.
Dawn A | Premières impressionsI was happy with the facility and would use again if needed.
Michelle R | Expérience généraleHelpful staff
David a | Expérience généraleGreat, quick and easy service. Thank you!
Minh L | Expérience généraleOverall experience was excellent. There was a couple of times they appeared to be under staffed, especially at peak times. Paul the manager was great to deal with and always had answered my questions.
michael c | Expérience généraleThe place is nice. Customer service was peculiar and invasive. I wasn't allowed to view inside the unit. He claimed the alarm would go off. He kept pressing for alt phone numbers I didn't have.
Marcus T | Premières impressionsNothing at this time.
ROGER L | Expérience généraleIndoor facility seems pretty secure. Outdoor area has a gap in its fenced in area. Staff friendly and helpful for the most part. Manager fell short on a couple different occasions not following up.
Nathan K | Expérience généraleCalled to have UBoxes picked up and they said Friday, did not come until Thursday to get them and then charged me for it. Checked no boxes as I did not got to the facility, had boxes delivered to me.
Susan w | Expérience généraleEveryone was extremely helpful throughout the process.
Renee E | Expérience généralePolite staff and great facility that meets our needs to a T.
Marie S | RéservationMade inside RV storage reservations. Then drove up a month before move in and they showed us the inside spot where the RV would be. Then on move in date they said we did not have inside storage. UGGG
JIM S | RéservationGreat experience. Employees were very helpful and the woman that closed out m storage unit was very nice.
Kenneth Z | Expérience généraleWe were unable to rent the correct size unit. As a result, we spent more money utilyzing 3 smaller units than one adequate unit or even two. That is unfortunate. Otherwise our experience was all
rebecca m | Expérience généraleI did't not enter this facility, however, I did use them to rent (3) U-Boxes for storage at my home. The boxes were clean and kept out all outdoor elements. They dropped and picked up conveniently.
Melissa N | Expérience généraleThe manager was very helpful on the second day trying to get a second storage unit.
Steven C | RéservationOk
Stacey D | RéservationExcellent service every single time, love the facility and most of all the staff that always goes above and beyond to make sure that all my needs are met.
Nellybel w | Expérience généraleThe employees are very courteous and helpful. The facilities are clean. I would recommend U-Haul to my friends and family.
michael c | RéservationThe call center rep failed to reserve the correct storage space. Upon inquiring at the Plainville, location the rep could not locate the reservation and really did not care either way!!!!
Maria L | RéservationNon coment
Eddie A | Expérience généraleThe only complaint I have is that they dont give you money back if u pay for the month but dont use it til the end of the month. So I lost out on a good chunk of money.
Jason D | Expérience généraleCustcServ not so great. Prior to moving my items out, I called 3 times to downsize my unit. I never received a call back. 3 times and spoke to women (who answered phone) and not one call back!
tammy s | Expérience généraleI had bad experience dealing with uhaul in Plainville,CT
Christopher M | RéservationI hope somebody from u-Haul will read this.Terrible experience. Boxes was late 12 days from original schedule. At certain point the boxes were lost; nobody from U-haul knew where to find it. Same....
Fabricio L | Expérience généralevery good
Orlando R | Expérience généraleThe staff, security, cleanliness, and overall storage facility was state of the art.
rick p | Expérience généraleVery accommodating and understanding. Communication was also very professional. You do not see great customer service like this anymore. Merci
Mark M | Expérience généraleI rented a UBOX they delivered ok, picked it up to move to the new location ok but when it was time to pick up the empty box it became a problem. They are still charging me rent too.
melinda k | Expérience généraleDue to the pollen that got in the outdoor unit, my medical equipment had to be sent out and cleaned. Which costs more than the unit.
John j | Expérience généraleMy reservation time was moved which created a huge problem for me. I will never use or recommend Uhal again.
nabeth s | Expérience généraleComfortable & clean
Erica A | Expérience généraleI never went to office. Conducted every thing over the phone. Had no problems. Everyone was excellent.
David M | Expérience généraleVery pleased with the experience.
Eric H | Expérience généraleThank you for a safe place to keep are camper at . I will be back in the fall THank you Ronnie Therrien
Ronald T | Expérience générale