Customer Reviews for U-Haul Moving & Storage of Pittsfield

3 000 évaluations

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Ricci 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERNON COOK 
Évaluation :
3

I would've rated this location 5 stars, except for one thing. I brought the truck back with EXACTLY the same amount of gas in the tank as when I picked it up, but when I got my emailed receipt, I was charged over $7 for gas. I have photos of the gas gauge and mileage for proof. When I called the location, no one answered, so I called the 800 #. The woman sent me an email, and told me to attach the photos, which I did. That was the last I heard from U-Haul, and I even resent the email, just in case it hadn't been delivered the first time. An otherwise good experience became irritating. I only drove a little over 50 highway miles and I put in 3 gallons of gas right next door, so that should've been fine.

David Dutra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Stewart 
Évaluation :
1

The Pittsfield local manager and the other employee are very rude to say the least, Thomas and Justine I believe it was called swearing and said some extremely vulgar language and threatening comments I'm very concerned with the way she conducts your Pittsfield location.she called from her personal phone over a simple misunderstanding that was immediately rectified Once we were aware of the misunderstanding.im very offended and appalled and need this situation rectified and brought to the attention of the highest level of human resources immediately.

karri andrews 
Évaluation :
5

Very professional and accommodating .

Gabriela Gerry 
Évaluation :
5

The van they rented me was the newer high seated version. It wasn't easy to get into at my age. I have arthritis and I threw out my left hip getting in and out of it. Frankly, your van made my moving experience pure hell. The intense pain I have endured due to this makes me regret the fact I may be in need of another rental next week. I am going to seek other measures first and after that, I wouldn't recommend your service to anyone. They were also rude and not forthcoming with any information. I had never rented from your company before and instead of answering my questions, they just gave me a blank stare and expected me to know everything. That is beyond rude. I am 63 and I am in poor health. Frankly this Uhaul Sucks!!!

john keller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Johansen 
Évaluation :
5

Your entire staff is excellent across the board. Very helpful and professional and friendly! Great Job!

mark kasuba 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Reynolds 
Évaluation :
3

Make sure ground wire is properly connected before sending truck out

dan nesbitt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david whiting 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Bissonnette 
Évaluation :
5

Awesome staff and EXTREMELY helpful!!!

Daniel Koscher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Weinfurt 
Évaluation :
5

NOTHING- VERY PROFESSIONAL

dennis cloutier 
Évaluation :
5

The gentleman that rented to me was courteous, efficient and professional, he was the same person who helped me on dropoff and he had the same attributes, I appreciated him getting me out of the quickly and smoothly.

Richard Johansen 
Évaluation :
5

Very Helpful staff. It's very easy with the online form to rent a U-Haul

Keith Roche 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL ELDER 
Évaluation :
5

Excellent service, great group of people!

Gabriela Gerry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joy duffy 
Évaluation :
5

The installation looks great and was finished early.

Stephen Gardner 
Évaluation :
5

The entire team was great. They were knowledgeable and efficient. The whole process from start to finish was easy.

Monk Schane-Lydon 
Évaluation :
5

Friendly, well knowledgeable, and efficient. Will use again when the need arises.

monique hamelrath 
Évaluation :
5

The Pittsfield location had amazing customer service, both on the phone and in person. They were pleasant and inviting very helpful. I highly recommend this location for any of your U-Haul needs.

Alex Libby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley seaman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike Hearn 
Évaluation :
5

Need more leg room, very uncomfortable driving for tall guy like me

Atiba Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael hacking 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Harrington 
Évaluation :
5

Easy & hassle free in & out rental which is what u want when u have to move stuff. Also, quick return. Thanks for the peace of mind! ⭐️⭐️⭐️⭐️⭐️

JANET DAILEY 
Évaluation :
4

Great service all around with the staff I encountered. If i ever need this service again I will come back.

BENJAMIN WOOD  |  Expérience générale 
Évaluation :
3

Pull the truck for the customer to make sure everything is good.and correct.

troy epps 
Évaluation :
5

The conference of having a bathroom on site was nice

fred ostrander  |  Expérience générale 
Évaluation :
5

Great service.

Ronald Ricci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javierl Ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Beverly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Conroy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Ogara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Crocker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Behar 
Évaluation :
5

Friendly and helpful, as are most UHaul personnel that I encounter!

Tonya Zarlengo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torina Stanton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Green 
Évaluation :
5

All of the staff at the U-Haul center in Pittsfield on West Housatonic striet or extremely professional, courteous, helpful invest of all very knowledgeable. Had a great experience there.

jack quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia casoff henry  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler Shoestock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Gerry 
Évaluation :
5

This is a very professional and efficient operation. A1 experience.

Francis Tokarz 
Évaluation :
4

For long distance moves you should have some premium trucks with upgraded equipment, such as cruise control, iPhone connectivity, lane monitoring at least an iPhone holder. I would be willing to pay extra for such a vehicle and it would have made my trip much more enjoyable/bearable. We are used to having these conveniences in our everyday vehicles.

Warren Clardy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany odonnell  |  Expérience générale 
Évaluation :
5

So helpful and accommodating. Felt well taken care of. Thanks

richard jaggi  |  Premières impressions 
Évaluation :
5

I only rented a trailer but the whole process was done professionally, effectively, and at a reasonable cost. All was well explained with a smile. I will not hesitate to rent again from this location when the need arises.

ralph schorge 
Évaluation :
3

Truck was terrible that we got. Drove terribly and as soon as we loaded the truck the check engine light comes on. Seems like they don't check trucks before they send them back out but was very disappointed and then had to pay extra for mileage even though the mileage given wasn't enough to even get from where we moved from to where we moved to

Nathan Grenier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Harris 
Évaluation :
5

Aucun

Marc Scipione 
Évaluation :
5

Thomas was efficient friendly and very informative. He seemed to be working alone but that didn't stop him from greeting the gentleman who walked in behind me and picking the phone up within 1 ring with another customer and kindly assisting me on my way. I highly recommend this location but I think Thomas made my visit. I'll be coming back!

timothy decols 
Évaluation :
5

Serve high quality chocolate.

Cliff Lake 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth Dodge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE CURRIE 
Évaluation :
5

Le service a été excellent. The pickup truck had not been cleaned inside or out. Not a biggy, but it was the case.

Robert Rennie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael Caryofilles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Dodge 
Évaluation :
4

The trucks transmission needs to be repaired…

Lloyd Moss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Hall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELENE ROBILLARD  |  Premières impressions 
Évaluation :
5

Easy to do the self checkout. The personnel are always nice at this location.

BETH FREDERICK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN FONES 
Évaluation :
5

I not given my refund. I was told the store doesn't keep cash and they would Ail me a check. I am dissapointed on the primitive time frame regarding the deposit back.

eric berndtson 
Évaluation :
5

the online cite which I used to purchase /install the towbar and wireing said it would take 40 minutes......it takes 2,5 hours......no one told me this and it killed my day as I waited

alan righi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Rod 
Évaluation :
5

Excellent storage facility

Amy Mall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda boos 
Évaluation :
5

The store manager was very helpful and polite through out the whole transaction. My recommendation is don't change anything. Use the old saying "If it ain't broken, don't fix it" Matt Sebastino

Matthew Sebastino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Reichman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN HOAG 
Évaluation :
2

Truck was covered with snow and engine check light was on.

dane matthews 
Évaluation :
5

The staff were friendly, professional, and fast! They had my hitch installed in less than an hour.

Erica Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Casey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Little 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Knight 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Graham 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Dylan Hyde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Pasco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Pasco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Pasco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darcy Slick 
Évaluation :
5

Always good service.

Gabriela Gerry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Shreve 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Roberts 
Évaluation :
1

I was in an emergency so I wasn't able til now , to say how sick I am over your bs charges. The van was in sht shape , your employees were lacking, rude and un informed. I'm so angry and disappointed. I'm disputing my bill. Not to mention you took my wife's card from a previous rental and began to try and charge that one!! Illeagal!!!

Colleen Demary 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Reep 
Évaluation :
5

We are very pleased have already recommended to a friend who will be using this month and was much cheaper than we had expected

Liz Markham 
Évaluation :
5

This is my home town location it's always clean and everything went smoothly here as well. I pointed out an issue which I noticed with the equipment that I had rented to the manager there. She said that would of course take care of it before offering it for rent again.

Enrico Hinz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Polwrek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alesha ODell 
Évaluation :
5

My 2nd rental in a month. The vehicle was in rough running conditions. But all staff excellent 

Patrick Anello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN DODGE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela Gerry 
Évaluation :
5

Excellent service and easy to navigate the information.

Diane Shaheen 
Évaluation :
5

Owner/Manager that helped me was extremely knowledgable and friendly.

John Starsja 
Évaluation :
5

The person handling my check-in was highly professional, pleasant and very courteous. The cargo van I rented was exceptionally clean and well maintained. Merci.

Martin Mitsoff 
Évaluation :
5

Excellent storage facility and 109 % safe. Je les recommande fortement. 

susan morvillo  |  Expérience générale 
Évaluation :
5

Excellent experience. The facility exceeded my expectations. I will definitely recommend it. Thanks to Justine and her team. The only place for improvement might be a system where items, like bikes or canoes, could be hung from the ceiling enabling use of the vertical space.

BART STAUB  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine Cormier 
Évaluation :
4

2 problems - the truck was parked between 2 other trucks and a rep. had to move the other truck so that I could get my assigned truck out. Needed assistance getting the lock undo so that I could get the truck keys. The rep. was very helpful with both issues. and resolved the problems.

ROBERT GALLUCCI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Walak  |  Online Move In 
Évaluation :
5

Everyone has excellent customer service and are friendly; Justine, Thomas and Wendy are the individuals I interacted with. A great team! Thank you so much for your support.

Diane Shaheen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john demastre 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michelle drake 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Germann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Hochman 
Évaluation :
5

Best crew ever!

Gabriela Gerry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathryn briggs  |  Expérience générale 
Évaluation :
5

The two people working on Friday night were so chill and knowledgeable. Lovely people and wildly helpful. Would be their real life friends.

MCKENNA STYLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN HOAG  |  Expérience générale 
Évaluation :
5

I have 2 issues. One, the price of shipping my U-Box increased approximately 1200 dollars in one year, and two, no military discount.

patrick hayward  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leigh crosier  |  Expérience générale 
Évaluation :
5

Megan is the best. Helpful, kind and thoughtful. And a very hard worker!

Elizabeth Perkins  |  Expérience générale 
Évaluation :
4

My only comment is I wish when you call there that you speak to someone who works at that store. Every time I'd call I was redirected to a call center tell them what I need, then I was able to get someone from my home store and have to retell them what I need. It was just inconvenient, but overall all were fantastic and Justine was extremely helpful. THANK YOU. Now I just hope my UPods get to Florida with no issues.;)

Danielle Raimer  |  Expérience générale 
Évaluation :
5

Entire staff really pleasant, kind, helpful, etc. Facility is immaculate!! Justine always there —works with her staff.

M Betsy Smith  |  Expérience générale 
Évaluation :
5

Great location, space and customer service!

Demetria Plevritis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Volin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Dupuis  |  Premières impressions 
Évaluation :
1

The staff at the Pittsfield Massachusetts location were rude and not very professional at all, would not recommend them to anyone

Justin Rivers- Lowe  |  Premières impressions 
Évaluation :
5

I would only recomend that the lobby be easier to get to counter. Everything is blocked .

Michael Gonzales  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Swigut  |  Expérience générale 
Évaluation :
1

When first got the storage was told it would hold all my belongings. It did not. I ended up having to get 2 units. Might have understood if my rental truck was full but it wasn't. When went to turn in my key cards I stood in the office for over 20 minutes waiting for someone to even come help

Megan Pond  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY FELD  |  Premières impressions 
Évaluation :
3

Waited 45 min to pick up as well as drop off As a result I owed my movers an extra 2 hours of pay Please get more than one person

natalie wicker  |  Premières impressions 
Évaluation :
3

The local staff was not friendly on the phone, the Regional Manager was fantastic. The Regional Manager assisted me in resolving this matter. The local staff did very little to help.

Michael Barnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ruberto  |  Expérience générale 
Évaluation :
5

Pittsfield MA location manager and staff are excellent. That's going on 6 years that I've used the facility. Congratulations to management and staff!

Joesilynn Duran  |  Expérience générale 
Évaluation :
3

The initial rental went well. But, I had a credit on my account. And when I closed my storage, they were not able to give me the refund in person at the office (I paid cash), they told me they didn't have the small amount, but they would put it back on my card. I told them I didnt have a card on file, that I paid with cash.. And at first, tried to tell me they didn't even see my credit. So, I was referred to call the 800 number. They told me they were supposed to give me the refund on premise. The guy didn't really seem to know what he was doing, and was very disorganized. I spend 30 minutes on the phone with him, and he said he issued the refund somehow on my card that I gave him. But I still have yet to see it.

Brett Cook  |  Expérience générale 
Évaluation :
5

Easy-peasy! Great staff! Very helpful.

M Betsy Smith  |  Premières impressions 
Évaluation :
5

Thank you all so much for calling me when you found my partner's phone!!

Kiel Chavez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Vyssotsky  |  Premières impressions 
Évaluation :
5

The staff here are amazing. We rented a truck and trailer for a cross country move. The trailer was not available for pickup at the same location as the truck. The manager arranged for one of the staff members (Owen) to retrieve the trailer for us and bring it to this location. Unbelievable customer service!!! Another staff member (Thomas) assisted us with checkout. Incredibly polite and helpful.

Maureen Ezzell  |  Expérience générale 
Évaluation :
5

beautiful facilities, very helpful staff…

Bruce Hurlbut  |  Premières impressions 
Évaluation :
5

Justine is awesome

Brian Barde  |  Expérience générale 
Évaluation :
5

Thanks for making our move in as easy as possible. Everyone was very helpful and professional Greatly appreciated

John Pellegrino  |  Premières impressions 
Évaluation :
4

I am confused as to why my other storage unit - i checked out a week earlier - was not off my record- another customer had already moved in. Thankfully i had a second to move out of and the agent helped identify the issue.

WENDYANN SILVERSTEIN CRELLIN  |  Expérience générale 
Évaluation :
4

I paid for my storage unit online, and I got the email and text with the check-in code and the map of the facility, but I was unsure about where to enter the facility, which key pad to use, etc. We had to ask a custodial worker there for help. There was no one behind the counter in the office. It took us several tries to get into our locker and figure out how to use the garage. Our locker was clean and ready to use. Finding the locker and getting in and out of the building was harder than I expected.

Emily Day  |  Online Move In 
Évaluation :
2

The facility and service were great. But there were no ground floor units available, and the upstairs storage units lacks any elevator service, making the move of stuff in and out an ordeal. You very, very much need to install elevators. I was in a hurry so I moved in, but the next time I need storage I am going to look elsewhere, despite the pluses I mentioned above. No elevator or available ground floor units is a complete deal-breaker for me.

Julie Ruth  |  Online Move In 
Évaluation :
5

I have rented trucks a couple of times from this facility. The manager is so friendly and accommodating. The check in process this time was straight forward and easy. I look forward to being a customer here for years to come.

Lauren Miller  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal Matyasovszky  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Voss  |  Online Move In 
Évaluation :
5

Was on one person working at the desk and there was a few people that were waiting. Would have been nice if there was a second person working that day

LANCE BEAUCHAMP  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Burr  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aidan Clement  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Pestana  |  Expérience générale 
Évaluation :
5

Justine was wonderful!

Cristina Torre  |  Premières impressions 
Évaluation :
3

Only issue was limited staff

Thomas Herbert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Jones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Lipoufski  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeanna Tinney  |  Online Move In 
Évaluation :
2

The availability of units was poor and the unit I was given had a pole in it, which was not mentioned in the reservation section online. The customer service was friendly and he did his best but it took a really long time; the system was giving him a lot of trouble.

jeanna tinney  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RADCLIFF HAREWOOD  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenifer Hotaling  |  Online Move In 
Évaluation :
5

My experience with uhaul was wonderful will use them again!!!

cheryl walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN KEEFE  |  Premières impressions 
Évaluation :
5

Clean and well kept facility. Very nice place and readon and reasonably priced. Nice clean bathrooms as well. A class act all around.

Ehren Tewell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Hart  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Golrick  |  Expérience générale 
Évaluation :
4

It was eaaier than l thought.

Lois Fitzroy  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katelyn Kosloski  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bethany Burl  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Herbert  |  Online Move In 
Évaluation :
5

Staff very efficient and explained clearly. I have already recommended U-Haul to people.

susan santolin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert ohman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Johnston  |  Expérience générale 
Évaluation :
2

The manager there is rude. I know many people that will not rent there because of her. Sadly they are the only place in town to store a trailer. Some staff is friendly & will even go out of there way to help a customer. Sadly manager is so rude that she is training new employees to be the same way.

Dee Gardiner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC BENTZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer besanceney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tami Stevens  |  Expérience générale 
Évaluation :
5

The staff at the Pittsfield facility is beyond friendly and super helpful.

David papa  |  Expérience générale 
Évaluation :
5

Nice staff clean storage units

gary socha  |  Expérience générale 
Évaluation :
5

Always clean and temp felt right. Cleaned out over couple of weeks, they never rushed me. We were somewhere else at first, little further from our home, but we didn't leave because of distance. The price was a little over half, much better climate controlled, cleaner, just over all better. If you need storage the U-Haul on Housatonic is the place you need

michele kysor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi Butler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Merwin  |  Online Move In 
Évaluation :
5

I greatly appreciate the staff and the availability that you had when I happened to stop by oh so many months ago. Your staff has been awesome from the start. Thank You.

BENJAMIN BIAGIOTTI  |  Expérience générale 
Évaluation :
5

I always felt that my belongings were safe and secure from fire theft or water damage. This is a very clean and well maintained facility.

Jeffrey Jordan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Dembitzer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Bonacquisti  |  Expérience générale 
Évaluation :
5

When I initially went to your facility in Pittsfield, MA, I encountered two extrememly helpful employees, Mark and Tony Reynolds. They were most courteous and friendly. They should be acknowledged for their excellent customer service with your company. I was impressed with the cleanliness of your building. Unlike others I have used, your units are kept at a decent temperature. The drive and yard are kept clear of snow and ice making it safe for customers. I would highly recommend U-Haul to others. Joan Smith

joan smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celina Sinico  |  Premières impressions 
Évaluation :
4

After 24-months...The facility was secure. Temperature control preserved antiques (over 100 years). Clothing stored in hanging garment boxes emerged w/out blemish. What didn't work: - NO lighting in largest unit(1025). This is a BIG issue 24-7. Lights could be made available with MOTION sensors. - Local staff is 95 % unreachable. All questions require some unknown person at an 800 #. - Electronic communication from uhaul with storage is not user-friendly. Can be nasty. - Rental vehicles even ordered on-line, requires at LEAST an hr or more.

Susan Cane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Canary  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy Halkowicz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Beebe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner Jones  |  Expérience générale 
Évaluation :
3

A little expensive for a 5x5x6

DESIREE DUFUR  |  Expérience générale 
Évaluation :
5

Excellent service!

M Betsy Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shawn mullaney  |  Premières impressions 
Évaluation :
5

The staff who assisted us, Justine Dus, was so professional, helpful in all ways.

Kentaro Tomio  |  Premières impressions 
Évaluation :
2

Nothing wrong with my local U-haul but the online process is the worst I've ever used regarding alternates. Couldn't use someone in the same city as me or else it would not enter. I finally used someone I know out of town that had a different last name. Had to go in store anyway to add my wife because there's no where to do it online. Had to spend another 15 minutes in store while they moved phone numbers around so it would accept. Update your system it's the worst. If you weren't right down the street I would never use it again.

Jacob Van Deusen  |  Online Move In 
Évaluation :
4

So far so good!

Stephen Mackay  |  Online Move In 
Évaluation :
5

Nicest Uhaul storage place I’ve been to!

Tracie Bergeson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY LINCOLN  |  Online Move In 
Évaluation :
5

Your service was great. You guys had exactly what I needed, everything was so clean & your customer service was amazing. Thank you all so much.

Jessica Alvarez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Beebe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Finn  |  Expérience générale 
Évaluation :
5

Clean, bright, warm, safe, convenient. The drive-in bay seemed a luxurious feature on orientation. Turned out to be a complete lifesaver for a late, dark, rainy day move.

RHONDA PATRICK  |  Premières impressions 
Évaluation :
5

Great staff. Super helpful. Thanks.

Christian Scherr  |  Expérience générale 
Évaluation :
5

I recommend your facility highly. Thanks.

Joshua Hoffman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Klein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Connors  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph mosley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Shea  |  Expérience générale 
Évaluation :
1

I would never recommend your business to a friend or family member. The treatment I received was terrible and the staff there are very unprofessional

jennifer white  |  Expérience générale 
Évaluation :
3

Would have stayed if the rent increases stopped coming every couple of months. The price was not worth the unit. Overall was a clean place but a mouse had gotten into my unit and destroyed my couch.

Sabrina Clark  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer birrell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Boyle  |  Expérience générale 
Évaluation :
5

This was the easiest most streamlined experience I have ever had dealing with a storage facilty. Bravo, you guys are awesome!

Demetria Plevritis  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Darius  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy Halkowicz  |  Online Move In 
Évaluation :
4

Computer and website might need some updates and upgrades; otherwise staff was very helpful

mark johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MCELWAIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL GLADIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Scott  |  Expérience générale 
Évaluation :
4

The staff is friendly but they do not seem to know how the rental process works.... e.g. the difference between a walk in and a reservation. We had 2 confirmed reservations with online proof and they insisted they had nothing available. Took some heated 'We ate so sorry" conversations and tuffluck it is first come first serve until someone more familiar with the process told the person helping us to go check reservations... And it always takes forever to get help...at least the two times we were in the shop.. The help is always talking on the phone... maybe that is normal...I just do not know.

CORNELIUS MARNEWECK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Keefe  |  Expérience générale 
Évaluation :
1

My personal information was compromised on the website and a unit was fraudulently rented at the Pittsfield location. The staff at the Pittsfield location were great in helping resolve this issue, but I was more than disappointed in UHaul's response as company. After hours being on hold, and transferred to multiple people, UHaul basically told me they could not support me with this issue (i.e. it was my problem that my information was compromised and UHaul was not going to provide any support in protecting my information - specifically i asked for the same protections as the other clients who were part of the larger UHaul security breach a few months ago).

Dana Buxton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Baker  |  Expérience générale 
Évaluation :
1

The manager was great. But the staff person who dealt with me was awful. Rude, impolite, the worst customer experience I've had in a long time. That is what caused me to cancel. She should be fired.

Craig Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad Campbell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Bordeau  |  Expérience générale 
Évaluation :
5

Very quick and easy online rental. Great idea.

Ehren Tewell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey sherman  |  Expérience générale 
Évaluation :
5

Nice location, friendly staff,everything you need in storage

gary socha  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen Byrnes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre leblanc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre leblanc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Shea  |  Online Move In 
Évaluation :
1

The local staff was fabulous. And the facility was fine. The reason I'm giving a poor rating is the person I spoke to on the phone prior to going to the facility was nice, but gave me a huge amount of in accurate and incomplete information. She told me that my vehicle storage was inside, and it wasn't. She did not mention that I needed proof of insurance, which caused me to make another trip to the facility. I would not have utilized U-Haul if I had known that they did not have inside storage available, but I had to move, so I had no choice. You need to do a much better job of training your telephone customer service people so that they do not give an accurate information. A transaction should have taken 15 minutes, ended up taking an entire day for me because of having to make multiple trips, arranging transportation , getting insurance and registration information, etc. again, the local staff at the facility was great, but my total experience was absolutely not.

Craig Smith  |  Premières impressions 
Évaluation :
3

The roll door is busted. Wont stay up.

CHRISTINE MILETTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Shea  |  Online Move In 
Évaluation :
5

Very friendly and helpful staff.

JOHN MCELWAIN  |  Premières impressions 
Évaluation :
1

Poor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.

molly sullivan  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael Fye  |  Expérience générale 
Évaluation :
2

Was told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn't fit everything so now have to go find a second unit somewhere. Not happy

Megan Pond  |  Premières impressions 
Évaluation :
5

Unit was a bit smaller than expected

Barbara Tinker  |  Premières impressions 
Évaluation :
5

One of the finest facilities we've ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!

christopher gilfillan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa dELFIGNORE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Yarbrough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Bordeau  |  Premières impressions 
Évaluation :
5

Should make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.

Helen Olko  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Fellmann  |  Online Move In 
Évaluation :
5

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele kysor  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George whaling  |  Expérience générale 
Évaluation :
3

The facility manager never returns calls

Meghan Digrigoli  |  Expérience générale 
Évaluation :
5

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert Gniadek  |  Premières impressions 
Évaluation :
3

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee Gardiner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry makay  |  Expérience générale 
Évaluation :
5

Justine runs a very clean and well managed facility

Mark Boyer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

collleen demary  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Farley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Middlebrook  |  Expérience générale 
Évaluation :
5

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard kurek  |  Expérience générale 
Évaluation :
5

Office staff very helpful and friendly!!

Frank Mcintosh  |  Expérience générale 
Évaluation :
5

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara raeder  |  Expérience générale 
Évaluation :
5

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph Karasek  |  Online Move In 
Évaluation :
4

Snow plowing covers up storage spot numbers on pavement with snow

Richard Darius  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Chappell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather gillette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chasity shepard  |  Premières impressions 
Évaluation :
2

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT RICHARDSON  |  Premières impressions 
Évaluation :
5

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY MCARDLE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor Robinson  |  Premières impressions 
Évaluation :
5

The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

carole gale  |  Online Move In 
Évaluation :
5

Staff was OUTSTANDING!

Altheia BiateranaHarris  |  Expérience générale 
Évaluation :
2

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice Whaling  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Gibbs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard kurek  |  Premières impressions 
Évaluation :
5

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie Kittle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary davidson  |  Premières impressions 
Évaluation :
5

It would be nice if you had inside storage for cars and Motorcycle

eric bentz sr.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa dELFIGNORE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharron dupont  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edy koehler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick Lacasse  |  Expérience générale 
Évaluation :
5

So Happy the units are indoors and climate controlled.

linda coll  |  Premières impressions 
Évaluation :
5

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!

Kimberly Geranios  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry Sprague  |  Expérience générale 
Évaluation :
5

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather Dascani  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marissa Hatch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie Beaudin  |  Premières impressions 
Évaluation :
5

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan claramunt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Johnson  |  Expérience générale 
Évaluation :
4

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley Torzok  |  Expérience générale 
Évaluation :
4

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don walters  |  Expérience générale 
Évaluation :
2

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise Blaisdell  |  Expérience générale 
Évaluation :
3

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer Sykes  |  Premières impressions 
Évaluation :
5

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james Stockley 3  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Riello  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazuo Smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyane Boyd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl walker  |  Premières impressions 
Évaluation :
4

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle Vilsaint  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda whitman  |  Premières impressions 
Évaluation :
5

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Chrome Enhancement  |  Online Move In 
Évaluation :
3

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody miner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Scully  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Gates  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert halpern  |  Expérience générale 
Évaluation :
5

Very convenient. Good price.

Steve Breakstone  |  Expérience générale 
Évaluation :
5

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James Dipalazzo  |  Expérience générale 
Évaluation :
5

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly Cobb  |  Expérience générale 
Évaluation :
5

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph lobrutto  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Dayton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Tourigny  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne Rivas  |  Expérience générale 
Évaluation :
5

Facility was one of the nicest and cleanest I've seen. Merci.

Sarah Dellaquila  |  Online Move In 
Évaluation :
4

Best storage in town. Je les recommanderais à n'importe qui. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY ABBASCIANO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avraham Stein  |  Expérience générale 
Évaluation :
1

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla charow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES EBERHART  |  Expérience générale 
Évaluation :
5

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy Carmon  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert ohman  |  Premières impressions 
Évaluation :
5

Very clean and well maintained. Easy to access.

Stewart Magruder  |  Expérience générale 
Évaluation :
4

Very help oriented staff.

Jaya Mallela  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY ABBASCIANO  |  Premières impressions 
Évaluation :
4

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard willey  |  Expérience générale 
Évaluation :
1

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon Mejias  |  Expérience générale 
Évaluation :
3

Prices too high.

Daniel Triceri  |  Expérience générale 
Évaluation :
5

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla duby  |  Expérience générale 
Évaluation :
5

Best service and very friendly

farhan majeed  |  Expérience générale 
Évaluation :
5

Well run operation!

Douglas Bessone  |  Expérience générale 
Évaluation :
5

Excellent service

Roland Gardner  |  Expérience générale 
Évaluation :
1

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen rilla  |  Expérience générale 
Évaluation :
5

Very efficient. Will use again when needed.

DAVID POWERS  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan Shepard  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryanne Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad Campbell  |  Premières impressions 
Évaluation :
5

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes Cartier  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlene whalen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothea Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia Lubin  |  Expérience générale 
Évaluation :
4

lack of elevator a drawback

Robert Kelly  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY MOORE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yigal Litvin  |  Premières impressions 
Évaluation :
5

Had bad experience with hiring someone in the associated moving help

Tim Brenner  |  Expérience générale 
Évaluation :
4

the lights would never come on so it was hard to see in my unit. other than that I have no complaints. you guys were great and i would come back and use your place again.

Audrey Shelton  |  Expérience générale 
Évaluation :
5

I love this place.it is so convenient and clean and the people are great.i wish it was a little cheeper for like people on disability.and over 55

ELLEN HUNTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Denat  |  Expérience générale 
Évaluation :
2

The amount of information needed to rent a storage unit is insane. I spent 30 min just to rent a unit. I will 100 % go elsewhere next time.

stephen rilla  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg King  |  Expérience générale 
Évaluation :
5

Jim at front is theBest! Thanking him for all his friendly help and support, as this is my first time in my life to have to rent storage. Also, grateful to Justine for keeping on top of emails directed to Pittsfield, and following my request to call me to discuss my needs. Best, Kathi Cafiero PS Didn't appreciate you sending me email in Spanish.

Kathi Cafiero  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer birrell  |  Premières impressions 
Évaluation :
5

As a first-time customer, I was very satisfied with the design and quality of the facility in Pittsfield as well as the registration and orientation experience. Chris was especially helpful and I feel confident moving and storing my household items there. Thank you for your excellent service.

barbara raeder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon geisel  |  Expérience générale 
Évaluation :
4

All communication was pretty clear but i was not told i needed to sign in on one keypad then go to the other keypad to gain access to the building. I didn't like that online it says u get your 1st month free but they said it is regarding a truck rental but it didn't say anything about a truck

April Quintero  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank Engels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Colelli  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Geffe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Cucinello  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Doherty  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Richards  |  Expérience générale 
Évaluation :
1

I made reservations weeks in advanced that meant absolutely nothing!!!! I was suppose to get a 10X10x8 on first level. Never happened, not good for my heart condition, but manage cause i had to. Also, ended up paying $5 a month for the unit I did get w/a huge pole in it. Also, tried to extend my uhual rental and that was a joke. Your phone system S****. Van was disgustingly dirty. Need better design to access upper levels or keep for the youngins..

lisa levesque  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Koch  |  Premières impressions 
Évaluation :
4

Overall the experience was easy, and UHaul had a system and dollies that made the move easy into the storage facility. We were also able to return our Uhaul rental from another facility, which was convenient. I would give 5 stars, but they did not have the storage size unit I reserved/requested and had to pay $10 more/month than agreed upon during reservation. Staff was very helpful and answered all questions, though!

Katherine Ha  |  Premières impressions 
Évaluation :
5

Good experience

martina forfa  |  Expérience générale 
Évaluation :
5

Clean, well lit, dollies and carts always available, and large selection of supplies in the office. What more could one need? Merci!

Maya Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Nunes  |  Expérience générale 
Évaluation :
5

No Problems

PETER GONICK  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leiko coyle  |  Expérience générale 
Évaluation :
5

Representative was very helpful.

Stewart Magruder  |  Premières impressions 
Évaluation :
5

Tyrone at the front desk was exceptional! Polite friendly and very knowledgeable! He deserves a raise. He was very thorough with instructions and knew exactly where my unit was and the best route to get to it. A+ to him!!

Marc Delgrande  |  Premières impressions 
Évaluation :
5

The woman who helped us and explained access to the unit was very helpful and thorough. Storage unit was very clean and easy to access.

Barbara Johnson  |  Premières impressions 
Évaluation :
5

Justine is great. Super helpful and attentive. Well kept, secure, space. Reliable service. Thank you.

SETH PITMAN  |  Expérience générale 
Évaluation :
5

All staff were knowledgeable and helpful. Merci.

TIMOTHY OBRIEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Ortega  |  Premières impressions 
Évaluation :
5

I know storage isn't a flashy business but your clean facility and helpful staff made a very stressful time better. I never had to wait on hold for long when I called with questions, everything was clear, staff was always helpful and friendly, and the storage unit was clean and easy to access with plenty of carts to help move things. Thank you for providing great service and keeping our important items safe!

megan seiler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JRC Remodeling  |  Expérience générale 
Évaluation :
5

Very very helpful. Took a lot of stress off me. I am very impressed with the cleanliness and friendly staff.

SHARON MARX  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Scully  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Barde  |  Premières impressions 
Évaluation :
5

The woman that took care of me was very helpful. She took plenty of time to show me the ropes. Please commend her for all the professional help she gave me. She was also very polite to the next people in line. Very very good service.

John Heaton  |  Premières impressions 
Évaluation :
5

The folks at the desk worked really hard to find us the storage space we needed, and we much appreciate that!

Michael Hill  |  Premières impressions 
Évaluation :
5

The only problem I have had is that the phone 'hold' takes forever and the voice-over while you are waiting is very annoying.

Steve Breakstone  |  Expérience générale 
Évaluation :
5

Always plenty of carts for moving items, and more varieties of carts when I moved out than when I moved in. VERY happy with this portion of my experience.

Esther Bolen  |  Expérience générale 
Évaluation :
5

Great staff. Great clean facility and units. I was in a pinch needed a unit quick, they got me into a unit that night. I downsized once , it was a quick, convenient and easy transition. Thank you U-Haul. I recommend U-Haul.

Billie Rock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Rogge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Malanoski  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Brennan  |  Expérience générale 
Évaluation :
4

OK, I realize I might have missed it, but I really wish the website had been more clear that a reference might be needed to rent a unit. If it had said this, I could have been more prepared rather than scrolling through the contact list on my phone in the store trying to find a reference on the spot. Not only that, it would have saved me a ton of embarrassment from calling my neighbor and him saying no and then having to look through my contacts again. Everything else is awesome, this was embarrassing.

Christian Tenczar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN DEMASI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Adornetto  |  Premières impressions 
Évaluation :
3

The manager Justine is the only friendly and helpful person in the place. Had issues with multiple other staff being extremely rude and unprofessional. Cleaning the floors with chemicals during open hours the day we moved in. The place wreaked and there were no signs letting us know this was being done until we walked all the way down the hall with our stuff to be rudely spoken to from staff about how that side of the building is blocked off because they're doing the floors when there was no signs letting us know this. He was rude and used profanity's was toward us. Justine was always extremely friendly extremely helpful but it's a shame because the rest of the staff sucks

Erica Newbery  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Haecker  |  Expérience générale 
Évaluation :
4

Very helpful people, great facility.

Steve Breakstone  |  Premières impressions 
Évaluation :
4

Brian was a great customer service rep. Another person there, who's name I didn't get, was not.

Christopher Gauthier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia trotti  |  Expérience générale 
Évaluation :
3

Rudest, most unfriendly and unhelpful staff. I do apologize for having troubled you with my patronage and will try hard not to do so again in the future.

John Dallenbach  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Kendall  |  Premières impressions 
Évaluation :
1

Worst overall experience I've ever had with any moving or storage company. The employees unhelpful, incompetent & rude. We were verbally assaulted & canceled our contract the same day & found another company to give our business to. Uhaul has been wonderful in the past. It is this particular location where the employees are horrible to their customers.

Lana Hearst  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james parise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Baker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ruberto  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Ritchie  |  Premières impressions 
Évaluation :
3

Expected a rebate from the monthly bill payment as I did not rent the storage unit for the full month. No attempt was made.

Linda Kushi  |  Expérience générale 
Évaluation :
5

We had a terrible experience with Mullens in Adams, Ma. We were so relieved to have a clean place to store our belongings while we wait to close on our new home. The staff was friendly and I lived that you provided carts to help move in our belongings! Merci.

megan seiler  |  Premières impressions 
Évaluation :
5

Clean friendly and helpful!

Lisa Forfa  |  Expérience générale 
Évaluation :
5

I had left on the 19th of June at night and an associate said he had talked to Justine and that I owed no money if I was out by the night. My brother Francis Liebenow and I moved my things and made sure it was clean. He got a call that I owed one month and a late fee. This was after talking to an associate and getting the okay for no payment owed. I would highly recommend this Uhaul to anyone.

jack liebenow  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Dallenbach  |  Premières impressions 
Évaluation :
4

Truth, the only thing that could have improved my experience at this storage facility would have been better pricing, but their prices were still better the most of the facilities in the area anyways. The only reason that I don't continually use them is because I can't afford to continually pay the extra money for the storage. It is cheaper for me to sell the stuff.

Richard Keyes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci DeNofa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg King  |  Expérience générale 
Évaluation :
5

Justine and staff do a remarkable job. professional and friendly.

Mark Boyer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

heather seely  |  Expérience générale 
Évaluation :
5

While the original person I communicated with via phone didn't know much, the in person staff was friendly and helpful. She guided us through the process so that we left knowing as much as possible. We were very happy with customer service.

Glenn Overbaugh  |  Premières impressions 
Évaluation :
5

We were beyond happy with this facility. We had no issues gaining access 24 hours a day. The covered loading area was always working and was vital when we had to unload during a huge snow storm. The staff was excellent during opening and closing of the unit as well as when I called. Highly recommend this facility to all. It also has the added benefit of being next to a McDonald's and a Shell gas station with a Dunkin' Donuts. Both which are very helpful when dealing with stuff in one's storage. Thanks again for a great experience with this U-Haul Storage.

Randy Mandel  |  Expérience générale 
Évaluation :
3

I did not get my change back. Don't know why they don't have enough money in the cash box to give change

EDWARD CRAIN  |  Expérience générale 
Évaluation :
5

The one thing I noticed was there were not any ramps in the facility. That would have been very helpful when moving in and out.

brittany odlnnell  |  Expérience générale 
Évaluation :
4

The check-in process (online) was a bit unclear and eventually didn't work since it said the reservation had expired, but the folks working that day were a huge help in getting me going!

Alexa Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Weibrecht  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toni sawyer  |  Expérience générale 
Évaluation :
5

Justine is wonderful. The facility is top notch with modern features (i.e., access control, CCTV), loading garages and even a clothing/shoe donation box. This U-Haul facility is the best one I've seen yet.

Patricia Brokenik  |  Expérience générale 
Évaluation :
5

Justine was amazing to work with. She did everything she could to help us out and it was greatly appreciated.

Jessica Casey  |  Expérience générale 
Évaluation :
5

Great storage facility. Super clean and well lit. Actually enjoyed going to my unit! Employees available when needed.

Amy Moffatt  |  Expérience générale 
Évaluation :
5

All around amazing facility and staff. I recommend it highly.

ELLEN MURPHY  |  Expérience générale 
Évaluation :
5

Thank you,it was a pleasure doing business with Pittsfield Mass u-haul

Cheryl wood  |  Expérience générale 
Évaluation :
5

I'm looking forward to storing my boat there again for the winter. Perfect place for those who don't want to take up driveway space throughout the winter. The staff there are great as well.

james Stockley 3  |  Expérience générale 
Évaluation :
5

Justine and Jerome were awesome! They are both super-helpful, patient and kind. I really appreciated both of their help! Have a great day! Many thanks!

Jodi Tinner  |  Expérience générale 
Évaluation :
5

In The Pittsfield U-haul Justin Dustin has amazing customer service she help to the fullest. I really appreciate her some much.

Theresa Hawkins  |  Expérience générale 
Évaluation :
5

The employees are very nice and polite and handled everything very well even while our stuff was in storage for 2 months because of our apartment fire we were very happy with our experience thank you

jeff dietlin  |  Expérience générale 
Évaluation :
5

Staf was SO HELPFUL and patient with us while we got our trailer hooked up. We really appreciate how easy they made everything for us.

RICHARD MATTINGLY  |  Expérience générale 
Évaluation :
5

Thank u

Roger Houle  |  Expérience générale 
Évaluation :
5

The staff at this location are so kind and helpful, and the place is very clean and well maintained. I would absolutely recommend it to anyone in the area who needs storage.

tia vasiliou  |  Expérience générale 
Évaluation :
5

Best around. Stored my rv trailer there for 7 months. Secure paved parking area. Very convenient access. Fully satisfied and will return after winter in Florida.

William Novak  |  Expérience générale 
Évaluation :
5

The facility was very clean and easily accessible.

Francis Spina  |  Premières impressions 
Évaluation :
5

The representative was extremely helpful and nice

Michael Ryan  |  Premières impressions 
Évaluation :
5

Very helpful staff

ehrin tewell  |  Premières impressions 
Évaluation :
5

First class facility. Thank you for being there during a stressful transition as I did a gradual six month transition from western Massachusetts to Boston.

MICHAEL WELLINGTON  |  Expérience générale 
Évaluation :
4

Only complaint I had is as a disabled person and having to rent a unit that was so far down a long hallway I really could have used help. And what I mean is that after I did everything I saw a couple

Maria Turville  |  Premières impressions 
Évaluation :
5

I was very pleased with the operation in Pittsfield a tad over the one in Manchester CT.

john dejax  |  Expérience générale 
Évaluation :
5

Justine did an excellent job of explaining everything to us and she was very professional and friendly. Our first experience with UHAUL went very well...

Mark Armstrong  |  Premières impressions 
Évaluation :
5

The staff is AMAZINGLY professional, kind and accommodating! They set the bar high for customer service! Id definitely recommend this location, its new, secure & super clean! Stacey is Excellent!

alicia amos  |  Expérience générale 
Évaluation :
5

This was a great experience, the facilities were great and really well run. Merci.

Valerie Bailey Fischer  |  Expérience générale 
Évaluation :
5

Superior service and facility. We simply no longer need it.

Jean rousseau  |  Expérience générale 
Évaluation :
5

Stacy was exceptionally helpful and went out of her way to help. I appreciate it.

Debroah Janwich  |  Expérience générale 
Évaluation :
5

Justine was very helpful.

Alteric Marshall  |  Expérience générale 
Évaluation :
5

All employees, from the newest one to the GM do a great job.

Jonathan Berman  |  Premières impressions 
Évaluation :
5

Second summer using storage for Williams College student. Recommandé.

Michael Ostermeyer  |  Expérience générale 
Évaluation :
5

Very nice and secure facility!! Climate controlled unit was great for my instruments for the summer.

Anthony Luchi  |  Expérience générale 
Évaluation :
5

You guys are so kind. Thank you for the great service

Mark Lefebvre  |  Premières impressions 
Évaluation :
4

Merci.

Jeffrey Depelteau  |  Expérience générale 
Évaluation :
1

I had nothing but problems starting with the truck rental and ending with the storage unit. Between pricing being completely different and employees charging more than what's shown. Lost my business

Sabrina Clark  |  Premières impressions 
Évaluation :
5

OUTSTANDING IN EVERY ASPECT

STEVEN BROUKER  |  Premières impressions 
Évaluation :
5

Prompt friendly service. Explained everything and gave us an opportunity to view the unit before we made a decision

Wayne Gariepy  |  Premières impressions 
Évaluation :
5

All the office staff were amazing! You have a great group there: very knowledgeable, helpful and caring.

STEPHEN PAUSHTER  |  Premières impressions 
Évaluation :
5

I have no complaints, clean plenty of lighting Staff was friendly

Denise Pedroza  |  Expérience générale 
Évaluation :
5

Clean Facility and friendly service

Carla duby  |  Premières impressions 
Évaluation :
5

I was very pleased with the service,andfull explaination of thecontract

James Dipalazzo  |  Premières impressions 
Évaluation :
5

SERVICE AGENT WAS FRIENDLY,INFORMED , AND QUICK

Jean Strachan  |  Premières impressions 
Évaluation :
3

Checked out on the 8th ,and still paid full price for the month. Rip offs!

Georgia Hutchinson  |  Expérience générale 
Évaluation :
5

Staff: competent and courteous. Unit: accessible, clean, and right size. Security: our belongings would be safe ...Time will tell!

Douglas Bessone  |  Premières impressions 
Évaluation :
2

I find it poor service that I was not offered a partial credit for moving out of my unit before business day on the 7th of the month. I left the unit perfectly clean. Treated rudely by two staff membe

Patty mohoney  |  Expérience générale 
Évaluation :
5

Aucun

Levar Edwards  |  Premières impressions 
Évaluation :
4

The facility is great - just wish there were an elevator to get to the 2nd floor.

Sheila Sawyer  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever used. Staff are very friendly. Makes doing business with U-Haul very pleasant and easy. Keep up the great work!

Anna Buckley  |  Expérience générale 
Évaluation :
5

Justine was great!! Very easy to deal with and an excellent sense of humor. She made a very stressful situation much more manageable!!

Michael Nicklaw  |  Premières impressions 
Évaluation :
5

Greg was always so helpful and Justine as well

Thomas Harris  |  Expérience générale 
Évaluation :
5

O

R W Mac  |  Expérience générale 
Évaluation :
5

Very good service

john henry  |  Premières impressions 
Évaluation :
5

Thanks Justine, very nicely run facility!

David Ferry  |  Expérience générale 
Évaluation :
5

Clean facility

Suzanne Polo  |  Expérience générale 
Évaluation :
5

Excellent service

Terri Bentz  |  Expérience générale 
Évaluation :
5

Kind and courteous-thank you!

Lisa Forfa  |  Premières impressions 
Évaluation :
3

My unit flooded. I was given a single months rent as compensation for damaged items. Item were broken when repacked and items were destroyed when the unit flooded.

Dawn Fernandez  |  Expérience générale 
Évaluation :
5

The only problem we had was RENTING A UHAUL. We rented from Penske. I would not recommend renting a truck from uhaul. scheduler was rude and would not work with us

Phillip Farrar  |  Expérience générale 
Évaluation :
5

Greg has been very helpful with both my trailer rental and my storage unit. There was confusion with the storage unit offer, but he patiently heard me out and provided excellent service.

William Keane  |  Premières impressions 
Évaluation :
5

Great place to do business with, I have always used this uhaul facility for my moving needs and storage.

courtney kegresse  |  Expérience générale 
Évaluation :
5

The staff was wonderful

Barbara Holmes  |  Expérience générale 
Évaluation :
5

Clean and well lite facility, easy access and carts available for use made this experience fantastic. Rates are reasonable and staff very knowledgeable and helpful. I would highly recommend!!!

Michael St. Pierre  |  Expérience générale 
Évaluation :
5

Excellent customer service! Friendly and helpful every time I needed something!

Kate Stechmanm  |  Expérience générale 
Évaluation :
4

Met all my expectations

Louise Barber  |  Expérience générale 
Évaluation :
5

Very nice facility, clean and staff were friendly and helpful... Restrooms are available, interior is climate controlled and hand carts are available. Can even drive indoors, if needed. Recommandé

BOB MELLACE  |  Expérience générale 
Évaluation :
5

A very helpful staff.

Vincent Pesce  |  Expérience générale 
Évaluation :
5

Great Service! Thank You

Eric Baribeau  |  Expérience générale 
Évaluation :
4

I had no real problems. The after hours entry process could have been more fully explained. There's a different entry access after hours.

Dennis Harley  |  Expérience générale 
Évaluation :
5

n

Keith Turnbull  |  Expérience générale 
Évaluation :
5

Great team and a great manger, the facilities are great.

Valerie Bailey  |  Réservation 
Évaluation :
5

Staff was great and facility very clean

patricia owens  |  Expérience générale 
Évaluation :
5

Took a while to check in for our rental space even after the online "precheck" but once we were done all went well. The facility is air conditioned and clean and carts were provided for the move in.

Diane Landry  |  Réservation 
Évaluation :
5

Great people !

Billy Spary  |  Expérience générale 
Évaluation :
5

My daughter attends college in Great Barrington, MA. UHaul storage is an affordable god send versus what the college was offering for storage over the summer. The staff are friendly and it's a clean

Warren Chenoweth  |  Expérience générale 
Évaluation :
5

Very nice facility with great staff

Debbie Paul Haidak  |  Expérience générale 
Évaluation :
4

Check in was seamless and very simple, facility was new and well managed and pricing was less expensive than several other facilities I reviewed in the area.

richard melluzzo  |  Réservation 
Évaluation :
4

Justine does an excellent job, knows her business and is very personable, but I didn't receive a clear instruction about getting into the building after office hours. I'll definitely recommend.

Bonnie Mccubbin  |  Expérience générale 
Évaluation :
5

My experience was smooth and easy. Even when I needed to make a change to my storage rental.

Anthony Vasolino  |  Réservation 
Évaluation :
5

Thank you Justine and Greg! You are so helpful and friendly. We love this facility.

Kelli Harris  |  Expérience générale 
Évaluation :
5

Staff was very friendly,helpful and professional. Please give a round of coffees from me.

Bryan Ruscetta  |  Expérience générale 
Évaluation :
5

Really couldn't have executed our move without you all. Between the trucks, storage unit, packing materials and helpful, knowledgeable staff we were able to get it all done. Thankyou!

bruce armstrong  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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