Customer Reviews for U-Haul Moving & Storage of Plainfield

3 707 évaluations

243 E 2nd St   Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

(908) 755-7676

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(908) 755-7676

243 E 2nd St
Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Mitchell 
Évaluation :
5

None.

RESTY RIVERA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andre Cruz 
Évaluation :
4

When I returned the trailer I knocked on the side door and window but neither attendant would answer the door or a knowledge I was there. I could have simply left the trailer and left. Instead I had to go around to the front. Guess this is the new generation, not impressed. There were no other customers in the store.

JOSEPH DICKINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Bergen 
Évaluation :
5

The woman who helped me that day made my move experience, which was normally very stressful, a smoother experience, she had a great personality and very professional and helpful attitude. A+

Sabrina Rondeau 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus Alexander 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Villatoro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hasaan Austin 
Évaluation :
5

I would definitely recommend and use again

ERNEST CAGLE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ceaphas Stubbs RD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roni Batres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra rosales 
Évaluation :
5

Very Professional and accommodating to help me changed from the original storage to one the fitted my needs better.

ANNA SAENZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Lopez  |  Expérience générale 
Évaluation :
3

Clean the ice and snow off the windshield. It took me 30 minutes to remove the ice off the windshield in below freezing temperatures . That should have been done prior to renting the truck. In addition, costumer service booked my pickup at the wrong location and the wrong time. 1:00 am really! How can I rent a truck at that time, if the store doesn't open 樂 until 7:00am? Moving is stressful enough, I didn't need the added aggravation.

Arthur Lester 
Évaluation :
4

The app is terrible, it continuously crashed when I tried to return the U-Haul and I had to call a representative to assist. Additionally, I did not get all of the requested equipment I wanted

RYAN BASILONE 
Évaluation :
4

My last purchase was very expensive, honestly I'm not happy for that . 19,89$ just for fee rental is to much money

Juan Ruiz Arauz 
Évaluation :
3

Clean the equipment before renting it out. I had to remove snow from the windshield, a lot ,ask employees for equipment to remove the snow ,I was told there's none..very dissatisfied and disappointed...

Ulson Ralph 
Évaluation :
5

Terrific service!

Joanne Macaluso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESZEK WOJTKOWSKI 
Évaluation :
5

excellent

Dora Sugaste 
Évaluation :
4

I rented a U-Haul and the truck broke down and made me wait 7 hours which wasted my entire Sunday. I arrived home at 11 at night. meter. and the next morning U-Haul called me to tell me that he would not return the truck and that they would call the police if he did not return it. I instantly arrive at the U-Haul warehouse in Plainfield, New Jersey, where I tell them that the truck is outside and that I returned that same Sunday. They didn't realize the truck was in their own parking lot and they never checked their own mailbox where the keys are supposed to be left. I told the manger what happened and she didn't even pay attention to my situation. I lost an entire day of work due to this incident.

Adolfo Prieto Rial 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Roundtree 
Évaluation :
5

Your people were very friendly and helpful I'm a senior person who needs help they were GREAT

Vera Hannah 
Évaluation :
5

I forgot to return a dolly and they gave me a courtesy call before charging me

DEANA HOLNESS 
Évaluation :
5

Very impressed whith uhaul services

Candida Flippen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Loosli 
Évaluation :
1

Refund

Rick McMurrian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA PINKS 
Évaluation :
4

I have filled in more gas than what has been mentioned in the file. I should get a refund and I don't see anything related to it mentioned anywhere.

Ram Vuruvakili 
Évaluation :
2

The truck had 1/8th of a tank of gas. I was told that if I return it with 1/4 thank or more I would get a $50 credit. The location of this facility is not very friendly when maneuvering a 20ft truck and there are few gas stations in the vicinity. Finally found a gas station that had the room to get to a pump without blocking everybody. Frustrating for a non-professional driver and I never did get the credit for returning it with more than a quarter tank.

Paul Fronczak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eneida Feliciano 
Évaluation :
3

No comment

ophiel boothe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton gomez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Essence Harrison 
Évaluation :
5

The employee on shift when I picked up my tow dolly was very helpful. This was my first time renting a trailer and he took the time to help me put the hitch on, brought out another hitch to check the size in case mine was wrong, and hooked up the trailer for me. I was very appreciative.

Tarun Masimukku 
Évaluation :
4

It was good and staff was helpful and friendly. The only problem was the U-Hailt app freezed when I was doing the return myself before it was off hours. U-Haul's IT or software developer needs to do a better job. I saw the same app issues on other reviews.

FRED CHEN 
Évaluation :
5

Joanne was amazing, she was very knowledgeable and patience with providing information. She made my experience welcoming. You need more people like her. I look forward to booking with Uhaul in the future if needed and would surely pass on redeeming this location because of herz

Shannon Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurianne Forteau 
Évaluation :
1

Lock for back of truck was broken. Had to call roadside to remove it. Took roadside almost 2 hours for someone to show up. Still waiting to see if I will get any money back for the time spent waiting for truck to be opened.

Stephanie Lu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Franco 
Évaluation :
4

You guys were good

FRANCIS ANKU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHEW ATHOOPALLIL 
Évaluation :
5

While dropping off, please ensure that the trucks are pulled up all the way in. I could not enter the facility completely and my truck was blocking the side walk. I had to get out and alert the employee to pull up the other trucks in the front to make space.

Shanal George 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany Sandoval 
Évaluation :
5

The young man at the register was very very kind and patient with me. Thanks so much.

PAM BAILEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Rowe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Burdick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Quinteros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Flagg 
Évaluation :
4

I do not advertise commercial establishments for free, which is why I will not publicly recommend this location to friends. You should talk to the City of Plainfield about its broken glass problem, as it caused a blowout of one of my hand truck tires, delaying my move-out by several days. Also, I lost a caster wheel to a track in one of Plainnfield's sidewalks. Fortunately, I was able to borrow my ex-wife's Subaru to complete the move-out.

carl klapper  |  Expérience générale 
Évaluation :
5

Todo esta bien

Santos Ventura 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne Yancey 
Évaluation :
5

the young lady there was great!!!!!!!!!!!!!!!!!!!1

David Walters 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Leslie Franks McRae 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Visweswararao Nadella 
Évaluation :
5

Nothing it was perfect.

Vencant Martinez III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrique saro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordy Coletti 
Évaluation :
5

There was a young lady sitting sitting at the desk with here head down very unprofessional

Eliot Morse 
Évaluation :
5

The truck I rented had a warning that the front right tire's pressure was low. I told the staff about it and they said that they had just filled the tire up and that the warning should disappear in a few minutes. The warning never went out, and driving a truck on highways for 80 miles was very worrying. The sun visors on the truck were also pretty beat up and would not stay locked in place.

Antonio Dutra Jr 
Évaluation :
5

The young woman who ran this location was professional and personable. Made the experience pleasant and easy! Would definitely recommend!

Scott Burns 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willian Sagastume 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Thomas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Montgomery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan nauss 
Évaluation :
5

Have convertible hand trucks/cart dollies available to go on the truck to enable going over step-ups and step-downs without transferring loads.

Carl Klapper 
Évaluation :
5

Super helpful team at Plainfield location made this rental experience smooth and easy.

Michael Marzano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin Mendez 
Évaluation :
5

The woman in the front counter was very thorough and professional at giving me my rental. Pick up was very quick and drop-off was even easier. I would highly recommend this location to my friends and family as well a returning to rent once more.

Emilio Florencio 
Évaluation :
4

The mobile app is complete garbage. If you click out of the process a live operator needs to send a link to get back to where you left off. It's just terrible. Also, if you don't show up within 30 minutes to your appointment, you need can no longer check out your truck without re-scheduling. Again, terrible. This should be made clear.

DAVID RANALDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly trammell 
Évaluation :
2

Representative did not want to receive equipment. Representative wanted me to return equipment to originally scheduled drop off location which was a 50 minute drive away. Representative did not have a phone number for me to call to arrange drop off location modification.

Jeffrey Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mylis Harrison 
Évaluation :
5

Very pleased with: A- Customer service agents (female & male). B- Equipment C- Transaction process: getting equipment and returning it. Just Awesome!!! Thanks so much and sorry that I did not remember the names of the personnel.

TomasR Rodriguez 
Évaluation :
1

Was unable to find barcode to scan at the location to shiw that i was there

DWAYNE GAINER 
Évaluation :
3

Location says it was supposed to be open until 7. They were closed at 6:40 when I arrived to drop off. Additionally, the return process through the app was atrocious.

Daniel McAneny 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Itz 
Évaluation :
5

Creo que por el momento todo esta perfecto

Glenda Garcia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN CABALLERO 
Évaluation :
3

Your price increases are unacceptable.

Maisha James 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel rosado 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shadeequa Holmes 
Évaluation :
5

Service was great

Freddie Lanausse 
Évaluation :
2

There are people living in there and every time we go there it's a mess in the halls. The worst part is there is no elevator. It's unacceptable.

Patrick Da Silva  |  Expérience générale 
Évaluation :
5

The young girl that waited on me was excellent, if all your employees are like her keep up the great service than you.

Dave Berquist 
Évaluation :
5

- Clearer understanding of pricing when extensions are needed. - insulation piping on the doors didn't fit. Very breezy and noisy when driving.

Talal Sarwani 
Évaluation :
5

Very clean bathroom. Everything was great. Once the storage door was ajar at night but overall good.

Grant Lincoln  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fredderick windbush 
Évaluation :
5

The truck steering wheel was unstable, didnt feel safe to drive.

OMOBOLA OJI 
Évaluation :
4

Hi! I was charged wrongly for the miles I used (50 miles more). I called to customer service, sent the picture for the attendant, waited for 72 hours and no response… bad service and I feel deceived.

Eliza Shinoda Zoboli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Luthy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Johnson 
Évaluation :
5

Excellent service

Christian Olalla 
Évaluation :
5

Great overall experience from pick up to drop off! Highly recommend and will definitely plan to use again when the need arises.

John Flanagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar J Salazar 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THERESA ANDERSON  |  Expérience générale 
Évaluation :
5

Nothing noticeable

Ventura Haynes 
Évaluation :
5

Angel checked us in and was by far the best UHaul Plainfield representative we have ever encountered. He was professional, polite, efficient and knowledgeable. We have rented from this location many times, and we have never had such a seamless experience. When we returned the truck, he and Kiarah were terrific. Again, professional, efficient, polite. Just an overall terrific experience. I hope they are there the next time we need to rent from UHaul Plainfield!

Kevin Whitmer 
Évaluation :
5

Staff was super friendly and very helpful Will definitely use this uhaul site again! Thx R Moldovan

Robert Moldovan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satara Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eelco Swaak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY HAYES 
Évaluation :
1

Staff stares instead of speaking out loud to even acknowledge guests. Front doors locked unnecessarily with multiple, conflicting explanations provided to me and corporate. Zero follow-up from management to resolve issues. Dead roaches and rats in hallway and bathroom, rat feces in storage areas. Listed office hours are not kept, staff freely admits they close early and have verbally reported earlier close times than those listed on the door.

ANTHONY ITALIANO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD CLAYTON  |  Premières impressions 
Évaluation :
3

Not understanding the hike in the ending charge

Joan Culver 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia Tonic  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDRED MOORE  |  Premières impressions 
Évaluation :
5

The employees at this facility are amazing itvwas extremely hot during my move they gave me water ice I’m not from the area told me the spots to get food and drinks Would recommend to anyone

Thomas McDougald  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK BETHUNE  |  Expérience générale 
Évaluation :
5

It is truly a blessing to have a company like Uhaul in my Plainfield community. The staff Johanna, Eduardo, Angel, Katheryn, and Darneal are the most pleasant, responsible, and professional customer service representatives I have interacted with. Keep up the good work!

eduardo vidal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Laureano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Acevado  |  Expérience générale 
Évaluation :
4

Just wish I didn't have the expensive late fees but storage save my stuff. I would come back again

Brionna Kimpson Harris  |  Expérience générale 
Évaluation :
5

Everyone was nice

terrance haley  |  Premières impressions 
Évaluation :
1

I am the senior citizen. I cannot take that storage spot because it have to go downstairs. I thought that at least I'd be ground level or he would have an elevator so I won't be taking that spot unless you can give me a unit that's straight from the street, not downstairs please get back to me or I'll have to cancel this unit.

Alma Woolfork  |  Premières impressions 
Évaluation :
5

Johanna was extremely helpful and informative and made the process very smooth throughout.

Emma Hernandez  |  Premières impressions 
Évaluation :
2

No management, Not kids working, no organization of the trailers/ UHual equipment in back of storage entrance , storage entrance blocked with trailer equipment

KEVIN BURDICK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annamarie Gonzales  |  Premières impressions 
Évaluation :
4

The manager at this site was simply great to work with

Zoeann Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Woodson   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Funez Rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roosevelt Bryant  |  Expérience générale 
Évaluation :
5

Using the truck to relocate from Cleveland Ohio to Plainfield N.J. was stressful but the pick-up of the Uhaul in Cleveland was a great experience due to the wonderful gentleman that I retrieved the truck from.. Once I arrived in Plainfield it only got better as the Lady there made my transaction experience smooth with giving me customer service!!

Pamela Simmons  |  Premières impressions 
Évaluation :
5

Ya es la segunda vez que ocupo las instalaciones y no tengo nada negativo para decir. Prestan un excelente servio, felicitaciones

Alba Riascos  |  Expérience générale 
Évaluation :
5

Buen servicio

Cesar Rivas Marin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar Nero  |  Premières impressions 
Évaluation :
4

Siempre fui bien atendido por el personal en el futuro me gustaría ser su cliente nuevamente fue una grata experiencia

Carlos Cruz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace McIntosh  |  Expérience générale 
Évaluation :
5

The facility was spacious and well-maintained and the staff was helpful and friendly.

Stephen Henderson  |  Expérience générale 
Évaluation :
3

Unit was on the basement with no Elevator Apparently I have been overcharged vacated the space on or about may1

JOHN CURRY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latoya Boyce  |  Expérience générale 
Évaluation :
3

Cost high and never could get smaller unit on lower level

Kedar Malik  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Anderson   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Coleman  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danielle Jnorose  |  Expérience générale 
Évaluation :
5

Very intellectual informative professional lady and asset to your business

Cynthia Hush  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

allen hendricks  |  Expérience générale 
Évaluation :
5

Los precios de los estorech están caros para el espasio que tienen

OSCAR MIRANDA SERRANO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anissa Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yahaira Mera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Lopez  |  Expérience générale 
Évaluation :
5

Customer service was great

Redena Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille Coleman  |  Premières impressions 
Évaluation :
3

I have a complaint,mice ate thru my things

kenneth samuels  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Armstead  |  Expérience générale 
Évaluation :
3

There is no elevator Had to carry heavy boxes down a flight of stairs

JOHN CURRY  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary Mayer Ezell  |  Expérience générale 
Évaluation :
5

I will miss talking to the staff! The location was always very clean and I appreciate that.

Jasmine Burroughs  |  Expérience générale 
Évaluation :
4

I wish larger units were offered at this location.

PATRICE LONDON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis cruz  |  Expérience générale 
Évaluation :
5

Very nice staff and makes the storing process very easy.

Kofi Adjei-Bohyen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dion Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Trinajstic  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosemary Mayer Ezell  |  Premières impressions 
Évaluation :
5

A Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.

KEVIN BROWN  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KUSKUS SEELEE  |  Expérience générale 
Évaluation :
5

It has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards

TARUN SINGH   |  Premières impressions 
Évaluation :
4

woman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place

Andrew Humphrey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Ramos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Russell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Hester  |  Expérience générale 
Évaluation :
5

The staff even the manager were very friendly. I would definitely recommend this facility !!!!

Brittany Banks  |  Expérience générale 
Évaluation :
5

Staff was really friendly

Christopher Holder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo Espinosa  |  Expérience générale 
Évaluation :
5

The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

jay jones  |  Premières impressions 
Évaluation :
5

Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Merci.

NELSY DURAN  |  Premières impressions 
Évaluation :
1

Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

ROBIN ROACH  |  Premières impressions 
Évaluation :
1

Your facility is filled with mice and mice droppings throughout. Very filthy.

John Hutchins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlisa Hawthorne  |  Expérience générale 
Évaluation :
5

Joanna is THE BEST!

Juanetta Smith  |  Expérience générale 
Évaluation :
5

Very professional staff

Nathaniel davis  |  Expérience générale 
Évaluation :
2

I can't get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to "hurry up because he wanted to go home at 5." He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Gregg Bautista  |  Expérience générale 
Évaluation :
5

Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Lakierra Brown  |  Premières impressions 
Évaluation :
5

Everybody was great, the facility was clean & easy to access

Frank Bruno  |  Expérience générale 
Évaluation :
3

No smiles.....

Pauletta Waller  |  Premières impressions 
Évaluation :
5

1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Brendon Beittel  |  Premières impressions 
Évaluation :
5

Fransheska was great!

Gloria Jefferson  |  Premières impressions 
Évaluation :
5

Excellent servicio. Francesca muy amable

marisela campohermoso  |  Expérience générale 
Évaluation :
1

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Aaliyah lane  |  Expérience générale 
Évaluation :
1

I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

Aaliyah lane  |  Réservation 
Évaluation :
1

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

William Cooley  |  Expérience générale 
Évaluation :
1

Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

Andres Mosquera  |  Réservation 
Évaluation :
5

Everything was easy, no complications, and that price was right.

steve lynch  |  Réservation 
Évaluation :
5

My first experience and it was painless.

Camille Baker  |  Réservation 
Évaluation :
5

Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.

susan mezger  |  Expérience générale 
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