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Ray WCustomer Reviews for U-Haul Moving & Storage of Plano
Testimonials From Recent Customers
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drop off was flawless. Staff was friendly, helpful and professional.
harley rUpdate the rentals and they need to be washed.
Marilyn SWas satisfied..it looks like u over charged me...was 31 dollars. Today it showed..83dol...
dennis hGreat service and fast
Michelle tQuick and efficient process
Quarrell WThe overall experience went very well! I was helped by someone new, but she did a good job of explaining everything and asked for help in a couple extra steps, but it all went smoothly. The van also ran very well and was super clean inside and out.
Calvin WGreat service and a very friendly staff! I will be back!
Gregory HThe 5x8 cargo trailer shows its age and the roll-up cargo door is now obsolete with the new fleet of ramp door cargo trailers, but it did the job. The location and people here are great! My only problem was with using the app for self-check out, lest I be charged a fee as the prominent signage forewarns. The app required my phone's location service, but it did not work. The app then said, "scan the barcode to the left of the left bay door" but there was none there. It would have been easier for me to just choose from a drop-down list of locations than fiddle with QC scanning.
CLAY BLeroy was very professional and helpful. I would highly recommend him to all my friends.
Denise AI've rented from this location 5 or 6 times. I'm always pleased with the service I receive. The people and the equipment are great.
Paul IMake sure equipment is inspected properly.
Bridget BExcellent
Russell CBrakes were not so good . That was very scary . Burned a lot of gas . You had to punch the pedal down all the way . This was very costly to my budget on top of the price .
Michelle OGet more 4x8 box trailers Make your one way available for in town.
John NI greatly appreciate you having a truck on such short notice on a Saturday. Thank you!!
Sherilyn DA+
brandon fI scheduled my pick up for after hours at 9:00pm. Upon arrival and going through the self check out and calling Uhaul it was determined this location did not put keys in the lock box for my rental. I had to reschedule for the next morning at 7:00am when they opened. Things went fast and efficient at this point, but lost the night packing the truck and delaying our move.
Ann CThe location is extremely understaffed for the weekend. It took me 30 minutes (maybe more) for the pick up and I had to wait in line at least 10 minutes to return the vehicle. A faster return process would be someone that receives the vehicle separate from the line where customers check out their purchases. Otherwise, the folks were very friendly and no other issues
Raj PDropped off after hours.
Zahid KFrom the front desk to the service manager to the installer it was a great experience. They all were overly friendly, helpful and knowledgeable in the service I needed. Hitch wiring. Will use them again if ever needed
Armand CImprove customer service staff and website
Nagarjuna SExcellent
Ma DExcellent customer service. The truck was clean and well maintained. Definitely U-Haul is doing well.
Sergio GDrop off was a completely different experience. The location was clean, efficient, and everyone was friendly and focused on a great U-Haul experience.
Leonard SEasy online appt. Service desk was friendly and prepared when we arrived at 7:30AM. Couldn't have been a better experience
CHARLES GGreat service.
Mike OStaff is outstanding, usually no issues either. The last trailer I rented had a brake issue, the brakes slammed hard when released and, in a panic, stop they would probably lock up.
Patrick AJust a quick note to tell you what great service I received from Luke. Very friendly and helpful. One of the best experiences I've had at U-Haul!
Derek FMore responsive to customer
SAL SNice it was so close to drop off.
jeanna Y1. I had to drive to the location just to ask if there was onsite parking for customers because the phone was not answered (during business hours); so, I had to make an extra trip. 2. The first truck, assigned was in poor condition, the driver seat was not adjustable, I couldn't reach the pedals. 3. The driver sun visor was attached only by the fastener near the door, so it just flopped around - It was not a safe vehicle. 4. The location kindly gave me a different truck in good condition except the passenger door frame was bent where the window area of the frame should be flush against the truck so there was an open air-gap, and the door was difficult to open and close. All other interactions and aspects of the rental went very smoothly; the staff friendly and accommodating and the price affordable for our needs.
Melanie SEverything was perfect. Equipment was in great shape, easy to pull, and location and staff very courteous and helpful. Merci.
Francisco CAll good. Quick and organized check-in. Had to go inside when returning trailer. No one avaliable outside. Help said they were in training.
Daniel SExcellent customer service!
Gary SKatie is a great manager! She helped tremendously. Only hope employees such as her are rewarded and kept around!! Thank you again for great customer service
Jessica PI was definitely satisfied
Hadim DGreat experience and customer service.
TIMOTHY CA
Ryan TWill never rent from U-Haul again
Shree BAll good
Ronald JThe manger/ owner was very help and helped me to get fulfillment
Runnette HThe only thing I would suggest to improve is to make sure the outside mirrors on the truck are clean and not smudged and streaked so badly. It looked like someone just wiped the dust of with a wet rag and left a lot of smudges still on the mirrors. It was hard to see through them. Since I was not going very far, I didn't clean them myself, but would have if I had had the truck for a longer period of time. It just shows how much you care about the customer.
Tom HEveryone with whom I came into contact was friendly and helpful. It appears that U-Haul's procedures and processes for checking in, checking out, etc are not very easy to master and take the staff a considerable amount of time to navigate, but those at the Plano U-Haul did so as quickly as they could and didn't get frustrated. Just a pleasure to deal with.
ken T | Expérience généraleKeep doing what you are doing! You all are well trained!! Thank you for your service!!! George
George VAwesome customer service
GUSTAVO MNothing I was totally satisfied
Adrien SPhone greeting to reach live person too long of a wait. Use a menu for options like address, etc…
Irene FKatie is absolutely amazing. Ashe went above and beyond to helps me and was so gracious and patient with me.
Kelli R | Expérience généraleEdgar has become #1 in customer service from the start. After that comes Clarisa (I think that's her name). Make sure the next customer understands the process of self-return, as well as using the app.
ELIZABETH VIf there was a way to make signs and broadband you guys I would do it. We need shirts and inflatable man U-Haul signs everywhere.
dajaun n | Premières impressionsMerci.
Ricardo S | Expérience généraleGreat customer service!
Maria M | Expérience généraleQuick, easy, & efficient!
RICHARD C | Expérience généraleIt's also very nice that there is a "restroom" within the Storage Room area. Most Self Storage facilities do not provide this. It's a great feature.
Thomas B | Expérience généraleShould be 24 hour access. I have a concern about what if someone were to lose their swipe card inside the facility and there was an emergency - how would they get out? They would be trapped. Could they use a PIN like the last four of the cell number?
Richard R | Expérience généraleGreat people
SABRINA S | Premières impressionsWell they towed my truck and wouldn’t give me back my truck even though I still had 3 days on it was forced to move my stuff to a storage but the workers where helpful and understanding
Albulen S | Premières impressionsAll Customer Services was on point.
Takiyah B | Expérience généraleDecent place. I was a little mad and upset about the move out. I paid $180 on the 5th if August and I moved out the 10th and they will not prorate and give me my money back for the rest of the month. It's very sad witb a company so huge and they can't afford to do prorate. Wouldn't recommend on that fact alone
Christa D | Expérience généraleThe employees in this store are very friendly, they make sure to help you with all your concerns. I don't speak English, they took the time to patiently assist me. Thank you. I recommend them.
jenny m | Premières impressionsGreat staff!!! Very professional, clean storage yard and great access
Craig R | Expérience généraleNice and helpful staff.
kea w | Premières impressionsOn 4/29, there was an issue with the sliding door to access 2105, it was locked and would not open. My son had planned to clear the unit that afternoon, but could not access, because of this, we were unable to clear the unit until the next month, which meant another monthly charge.
ANDREA R | Expérience généraleThere was some confusion about getting into the building after hours. The check-in email didn't provide instructions on which keypad to use to check in and then unlock the loading dock door.
Willie C | Online Move InMoving was great and all but when i followed the link when i got my one way trailer and one month free storage unit it charged me . But thanks to noah got me set up great
Mark W | Online Move InIt was too expensive for such a small storage. Other locations has better prices but I booked online and thought it was closer to my residence . Will not book here again. It cost over $270 just to book a storage: 10" 10 for 6 weeks ,however the storage was so small compared to the same 10"10 I had booked in Dallas for $100, it's a shame .
ISABELLA M | Expérience généraleVery smooth process Ruth (Redmond?) was amazing, explained everything very well Technology was not too challenging It rained and there was gross standing water where the key drop off was located :( Also, I think the float for the fuel gauge is sticking because the fuel needle stopped moving down after 3/4 tank so concern about running out of gas.
maureen d | Premières impressionsWasn't provided the crucial information from 1st rep I setup storage that I needed to pay an fee of 10$ for extended access to storage that lead to be not being able to access my unit to unload truck and load into storage. Had to leave my storage truck without unloading and find additional help the next day and drive 1hour each way to drop off help and to turnaround and do it over. General manager Zane only gave me 1additional day on truck rental. No discount on truck for the rep not providing this crucial info about fee for access that lead to all my inconvenience. Very very disappointed in a resolution to correct their error or show that they value you as a coustomsr
Lisha H | Premières impressionsGood experience, great price, no complaints at all.
alexander s | Expérience généraleThe staff was wonderful.
Cynthia V | Online Move InGood Job
CHARLES P | Expérience généraleI woke up this morning to find that I had received 5 emails from the hours of 2am-7am about completing this survey. Are you happy now?
Jake M | Premières impressionsIt started with an email at the Los Rios location along with a phone call to Plano Police Crime Stoppers. Therefore if Matthew is a General Manager he failed the corporate office by taking advantage of an emergency situation when he knew about my mother being raped inside of Medical City of Plano. I walked in on them discussing IT early one morning when I dropped off in a 2008 White Cadillac license plates MRR 5500. I was charged $150 plus $39 to get my items out of the storage when the situation could HAVE BEEN RESOLVED when Ashley was there. She even told me that they was in there stealing money from the register as they was using my "personal" money out of my bank account by using Google/Apple Pay. I deposited my retirement funds in a Frost Account with Joe Lemon when I was a contractor with BearCom. Ian was also aware just as well as Mike Guthrie from Ray Huffines. From what I understand, those are their kids when Guthrie rode with me to go to Service King in July.
Temkia T | Expérience généraleIan was very polite & extremely helpful.
Barbara R | Premières impressionsStorage unit was dirty.
Gaurav S | Premières impressionsMost U-Haul facilities I have dealt with are poorly run and understaffed. This one is superior to others. If corporate would fix the software, your jobs would be easier.
Edward L | Expérience généraleI was in a bind and the staff helped me with a solution that didn't charge me anything extra. They were very informative and helpful.
Ashley O | Premières impressionsThe car I reserved was not there. And then the uhaul guy told me the car is not in service because the tires were blown. So I had to wait for a car to be cleaned and ready bc my car wasn't available. It added a lot of extra time to my check in process and it was very frustrating
Stefani D | Expérience généraleThe people was very helpful and friendly
Roldan P | Expérience généraleGreat management team during my use of this storage facility.
carmiele w | Expérience généraleThe staff was very helpful. What I would have liked is for the rent to be prorated to the amount of days I had my things in storage. The rent is paid in advance. I only used the facility for a week of the last month.
Irene G | Expérience généraleI will come when I have access to a car. Sorry for the inconvenience. Probably next week
Donna P | Expérience généraleThe associate Trinity that helped me was great! She was nice and friendly. She went above and beyond walking me around to show me different sizes of the storage I would need. Even the manager on duty was great! U-Haul was last stop with shopping around comparing prices for storage units and I'm so GLAD that it was my final stop because the team was amazing.. I left the store feeling like a valued customer. Last but not least, upon leaving I had to place my lock on my storage. It was a older Hispanic gentleman that works there he was walking around outside. He saw that I was having a hard time with placing my lock in for first time he even came over and helped! 10 out of 10 I definitely recommend this location.
Demetrice D | Premières impressionsStaff made certain representations with no intent in following through with them. Wasted my time!
InvestRE L | Expérience généraleHad problems getting gate entry card and getting a storage unit that was empty.
Kenneth R | Premières impressionsStaff was always kind and willing to help. The storage unit was awesome and spacious for all of my things.
Allie A | Expérience généraleI signed up online for a 5x5 unit but they did not have any when I got there so the the agent stated they would give me the next size up for the same price. Then later after making me the representations and promise to me she called me to say not going to respect the agreement she made to me. I am requesting that they be held to the promises and agreement made to and with me.
InvestRE L | Premières impressionsThe girl who helped me was absolutely amazing!
William R | Premières impressionsThey didn't give me my first month free initially. And overcharged my credit card. When I discovered it at the point of sale they said they would refund my credit card. I haven't gotten the money yet. In the meantime they charge the $15 late fee and reinstated the original first month monthly charge. I tried to give a little bit of leeway because the guy who checked me on was being trained. But it is hard when it affects my finances and credit rating. The next thing I know they're going to repossess my furniture. I tried to call them and I had to go on hold for an hour and they said I was in the wrong department and I would have to go on hold for another hour. I don't know how U-Haul can get away with this but I do know that I will never ever use them again and I will also tell everyone I know and post everywhere that I know online about the shoddy service that I received. There was a few other details like they tried to put me into a double decker unit. The unit I actually got I didn't complain about even though the door was half size and it created more effort and moving in. Today nobody seems to care about the customer. I get the impression that their job is just a hobby and the customers just a nuisance. One more thing. The truck that I rented was under a quarter tank of fuel. I don't know why they can't fill it up so I don't have to go to a gas station out of my way rather than one on the way to my destination.
John R | Premières impressionsEverything operation wise was great however when I went to drop my truck off I was told that I would not get my gas credit that I was promised at my initial location. I am unsure why there is disconnect and I may have just wasted my money all because no integrity was upheld.
STEPHANIE M | Expérience généraleVery friendly staff and professional
moses o | Premières impressionsI have chosen this UHaul location for many purposes over the past 10 years; in-town truck moves, one-way trailer moves and most recently I rented a storage unit at this location. The unit was very easy to access, controlled entry to units was very secure process. The available access hours are convenient. The unit was clean & dry. The employees at this location are friendly, knowledgeable, and efficient.
Karen C | Expérience généraleThey were so helpful helping me get the right size unit.
Lynda G | Premières impressionsNo tiene elevadores y los pasillos son bien angostos
Veronica D | Premières impressionsGreat service very clean site and emoyees were very polite and professional
Yolanda C | Online Move InExcellent service à la clientèle
STANLEY E | Premières impressionsI had a great storage experience thanks guys
Earanetta A | Expérience généraleMatthew runs the team with the competence of a well oiled machine and the service of a favorite shop. I couldn't have asked for a better experience.
john O | Expérience généraleLa señorita fue muy amable Gracias
Guadalupe A | Premières impressionsThis survey was in spanish?? But everything was excellent. Thank u
ERIN B | Expérience généraleDuring a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!
Nicole S | Premières impressionsApril was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!
Ricardo C | Expérience généralethey should have informed me to make a reservation to unload my u-box.
Mark D | Premières impressionsNice customer service and great attitude from personnel
Jonas M | Premières impressionsThe staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!
ERIN B | Premières impressionsAlthough I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn
IVAN K | Premières impressionsToo high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !
Patricia M | Expérience généraleExcept for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it
Connie N | Expérience généraleI was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.
Dennis L | Expérience généraleGreat service
TE H | Premières impressionsHorrible local stores on-site customer phone service. Called multiple times, long, LONG, waiting, then intentional hang-ups. So frustrating.
GUILLERMO B | Expérience généraleI had terrible experience at this location. Someone screwed up my rental from the beginning and I had to continually go back to the location monthly to have my bills adjusted. Some staffs were downright rude and without looking at the account concluded that I owed. Soooo glad I'm done with this nightmare
THOMAS O | Expérience généraleVery helpful and understanding, as well as efficient. Overall Great service.
alexander c | Premières impressionsOnly problem the unit leaks when it rain. Had the unit 10 months. Noticed it a few months ago. I notified the personal and also showed workers They were understanding and I provided pictures The manager is informed and told me to gave the pictures to him and he would do a claim for me
JERRY M | Expérience généralePaul was friendly and very helpful. Overall this was a good experience. The staff was all in uniform which refreshing to see now a days. Keep up the good work.
william m | Expérience généraleNO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING
Sonia L | Premières impressionsVery good service!!
Roger T | Premières impressionsALL EMPLOYEES VERY FRIENDLY & PROFESSIONAL. FACILITY EXCELLENT ! BILL OVERMAN Dallas, Tx
WILLIAM O | Expérience généraleStaff was very helpful and friendly!!
David E | Premières impressionsI always have a great experience at this Uhaul Facility. Everyone is so nice and helpful!!
Lilibeth R | Expérience généraleVery friendly and helpful staff. Sign-up process is easy and convenient. It is somewhat difficult to get a hold of someone over the telephone.
BRANDON N | Premières impressionsstay to course, doing good
WILLIAM O | Premières impressionsBranch or general manager never responded to any of my communication via, voice mail, text or email. Was disappointed. Had storage there for 2,5 years. Needed a few extra days to get my stuff out. Was never late on payments in fact was early most the time.
Mary D | Expérience généraleSystem went down and was frustrating but employee did best he could with bad situation. Seemed to actually care.
Matthew B | Premières impressionsEvery is very professional and the facility is always super clean. I will use this Uhaul facility again if the need arises. When i closed out my account the guy that helped me was so nice. I am sorry that I did not get his name.
Nina J | Expérience généraleAll personnel friendly and extremely helpful.
FRED B | Premières impressionsThos location has very accommodating and helpful staff. Follow through was excellent.
Theresa S | Expérience généraleThe staff is always helpful, love this place
SABRINA S | Expérience généraleTeam is always helpful, love this place
SABRINA S | Expérience généraleFantastic and expeditious service!
TERESA G | Premières impressionsLove it!
Juliana S | Premières impressionsThe staff was absolutely helpful. I asked for assistance loading my motorcycle out of the back of my truck.. the person behind the counter said Give Me 2 minutes I will come out and give you a hand. You cannot ask for better customer service than that.
SQUIRE F | Expérience généraleManager was not helpful at all, I only found one employee who was willing to assist me. My storage had a lot of bug in there. Thank Goodness I took my stuff out of that facility'.
Samanta H | Expérience généraleYou have a GREAT team who helped me out during a bad situation. I appreciate everything you guys did for me.
MONICA A | Expérience généraleAs of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.
Jo M | Premières impressionsExcellent manager. He was visible, always working, accommodating, and responsive if you had a problem. I don't know his name but he is about 5' 10", slim, slightly built and looks really young (tatoos? -- not sure) He was in the office...he was great.
Jennifer E | Expérience généraleGreat location and great team
Larry W | Expérience généraleThe unit I originally rented was determined by management to be unavailable. Since I was out of town, and not able to move the contents, UHaul employees moved the contents. Unfortunately, the contents were moved to a second story building with no elevator. At the time I was 79 and preparing for hip surgery. I was not advised that this would be the new location. Further, when I returned, the lock had been changed and I was unable to get into my unit. Eventually, the key was found. In addition, the building has no interior signage indicating the location of the second floor units and there is not access from upstairs hallways to other hallways on the second story. Really a sad situation. While the front desk employees were sympathetic, no one offered any help or any apology for what was a major screw up.
patricia s | Expérience généraleFine facility
mansoor y | Expérience généraleEverything was so smooth and easy. Thank you. We will see you soon.
Larry W | Premières impressionsVery pleased with the location - very handy. Space suited my needs, price quite satisfactory and the hours of accessibility very convenient.
WILLIAM H | Premières impressionsThe man was very polit6and friendly during this time with the covid19 and willing to do whatever he could putting his health at jeopardy
Alphonso D | Premières impressionsI rented a 10x8 unit-told the rep on the phone that I was moving my 91 yr old dad out of asst living and what we would be moving- only to find out AFTER we got your moving truck there that the unit had 28" door & the sofa would not go through! This morning I'm looking desperately for another storage space!! This after an exhausting day of getting e everything moved out ! The office staff however was great=
Pat D | Premières impressionsI could be mistaken but I believe the GM name was Jordan. He was very helpful, happy and super funny! On 3/6/20 him and the other employee made my moving day bearable and a thousand times better. Also a customer came in about the brakes on the truck, claiming your company was trying to give her a truck with brakes not working. She was OVER THE TOP rude and Jordan still smiled at her and never once became unprofessional with her. I normally don't leave comments but as an Area Manager in the restaurant industry, I know praise should be recognized when excellence service is given.
Edith M | Premières impressionsI came to close out my units the next day. One day late and the insisted in charging me for the two months. I have been a customer there for twenty years. Very rude and not helpful at all. would not r
RITA A | Expérience généraleFriendly and helpful staff. Easy drop off. Spacious area in front of storage unit for loading/unloading the truck.
david t | Premières impressionsQuick service, took little time to register for the truck and wait time to have it brought to front was minimal.
gordon h | Expérience généraleHave used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!
norma m | Premières impressionsit 's clean and the sales person was very helpful
Linda B | Premières impressionsimpressed on how clean, maintained, and professional everyone was. Quite honestly, the experience changed my impression of UHaul.
MiKe P | Expérience généraleThe facility was great and served my needs, however, I did find it to be very overpriced.
Bobbye G | Expérience généraleExcellent
Juan J | Expérience généraleI am providing a 2-star and not 1-star because I do like the facility, however the way U-haul has designed the drop off we got trapped inside the gates and had to wait an hour before we were let out.
Traci M | Premières impressionsAwesome service!
Leslie R | Expérience généraleEveryone was very helpful and made you feel welcomed. Jordan was fantastic . Will use them again for sure
Elsie G | Expérience généraleFriendly staff and clean facility.
Leslie R | Premières impressionsWe stood in line for over an hour to pick up my truck, I had reservations for over 30 days. Was told we could get drop off location chafed when I moved, it was still 25 minutes away.
Pamela R | Premières impressionsI believe the manager's name that helped me was Ashley. She was incredibly patient and helpful:). Merci.
Rhonda A | Expérience généraleVery fast and kind and helpful was very impressed. This was the best customer service at this location I've had. Thank you Jordan and Paul was great
Elsie G | Premières impressionsThanks for your services
MIguel L | Expérience généraleAwesome staff!
Anne T | Premières impressionsWhen I called to make arrangements for storing my furniture, I was promised large storage units on the ground floor...when the moving van arrived, no large ground floor units were available. 😠
linda s | Premières impressionsExcellent service. They accommodated my every need and were quick to respond to issues that arose from changing circumstances. 10/10
Michael L | Premières impressionsI would use them again!
TRISH D | Expérience généraleVery good service. Had an unexpected need for storage, so the rent a truck ,get free month was perfect! I've had to use 3 different uhaulS in the past 6 months. Everyone was great!
JACKIE C | Expérience généraleHelpful and professional staff and a painless process. Will definitely use again!
Shawn C | Expérience généraleGreat experience moving from Florida to Texas.
Laura G | Expérience généraleT
Grant H | Expérience généraleAt this location I was always happy with the service and hospitality. The storage was reasonable and handy. I use U-Haul for all of my moving requirements.
Stu D | Expérience généraleThe delivery Lady (Nita) was exceptionally kind and accommodating. Kathy
Kathy B | Expérience généraleEveryone was helpful & polite. I will use Uhaul again & refer a friend.
Veronica T | Premières impressionsYou lost my pods in your warehouse and I had to reschedule movers and delivery
Johnathon L | Expérience généraleExcellent
Roslyn E | Expérience généraleIf you could have more lights around the outside of the storage, that would be great!! Or even inside, but the service was wonderful and I enjoyed a full year of service. Thank you so much!
Guillermo D | Expérience généraleWe had one incident where we had trouble with the combo lock on the outer door. Staff immediately let us in and fixed the door. Facility was always clean, well lit, and staff always very helpful.
karen b | Expérience généralebon
Jesu R | Expérience généraleI am extremely satisfied and surely recommend this place to all of my friends. Keep it up guys :)
Suvit S | Expérience généraleVery pleased with this facility.
Russell S | Expérience généraleWe were charged fees for dollies, pads, cleaning fees and 2 days of use but the dollies and pads were our own personal equipment which has not been returned and the truck was taken so we didnt finish
Pamela H | Expérience généraleI got the delivery before the scheduled date, I got the uhaul support. It was a good experience.
anirban c | Expérience généraleIf I were a petty man, I would change my rating to poor, just for forcing me to write this comment. How about you make this part optional and ask a few more specific questions.
Jeff A | Expérience généraleYou helped me when i needed it most. I had no place to live and stuff to store. I will be forever grateful. Merci.
Karen H | Expérience généraleVery helpful and friendly!
Patricia O | RéservationThe counter help was as good as it gets. The equipment was great. I always enjoy doing business with U haul.
Stu D | RéservationNever was notified that my box had arrive and it was sent to the wrong Uhaul location. What is the point of the guarantee if you don't honor it!
MELISSA K | Expérience généraleWebsite completely incorrect -no 1 200 SF but 1 200 cubic feet. Staff is completely clueless as to this issue. The person with an "Owner" name tag had no idea the difference between SF or cubic feet.
TRACEY H | RéservationWorst customer service I have ever experienced. Have left multiple messages for management to address issues with rental, but no satisfactory resolution
Daniel G | Expérience généraleIt was my first experience with self-storage and was great.
Jeovanny B | Expérience généraleStaff was friendly. Only problem was our ubox was not ready for pick up even though we had confined 3 times including the morning before pick up appointment.
Clay G | Expérience généralewaiting was short good help unit was clean and easy access in and out for items, I used the cooled storage's unit and work fine.
Don M | Expérience généraleThanks
SHANE B | Expérience généralePeople that complete the paper work, had it wrong for 3 months in a row.
LaParis B | Expérience généraleNo one in the office, had to go find employees more often than not. The access gate was blocked by returns every time I was there. when I moved out I was met with an unprofessional and rude employee
Mary R | Expérience généraleU-Haul kept my things in tact well-preserved for 4 years and when I moved out they was very courteous very nice.
JAMIKO M | Expérience généralethe side of the door was damaged allowing vermin inside. Also the door wouldn't open we were told multiple times we would hear from maint. but never did
LYNAIRE S | Expérience généraleBrandon was great to work with and very helpful
David C | Expérience générale