Customer Reviews for U-Haul Moving & Storage of Potomac Mills

16 026 évaluations

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon, I-Kea)

(703) 490-1444

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 5h00 pm
  • 3/29/2024: 8h00 am à 5h00 pm
  • 3/30/2024: 8h00 am à 5h00 pm
  • 4/1/2024: 8h00 am à 5h00 pm
  • 4/2/2024: 8h00 am à 5h00 pm
  • 4/3/2024: 8h00 am à 5h00 pm
  • 4/4/2024: 8h00 am à 5h00 pm
  • 4/5/2024: 8h00 am à 5h00 pm
  • 4/6/2024: 8h00 am à 5h00 pm
  • 4/8/2024: 8h00 am à 5h00 pm
  • 4/9/2024: 8h00 am à 5h00 pm
  • 4/10/2024: 8h00 am à 5h00 pm
  • 4/11/2024: 8h00 am à 5h00 pm
  • 4/12/2024: 8h00 am à 5h00 pm
  • 4/13/2024: 8h00 am à 5h00 pm
  • 4/15/2024: 8h00 am à 5h00 pm
  • 4/16/2024: 8h00 am à 5h00 pm
  • 4/17/2024: 8h00 am à 5h00 pm
  • 4/18/2024: 8h00 am à 5h00 pm
  • 4/19/2024: 8h00 am à 5h00 pm
  • 4/20/2024: 8h00 am à 5h00 pm
  • 4/22/2024: 8h00 am à 5h00 pm
  • 4/23/2024: 8h00 am à 5h00 pm
  • 4/24/2024: 8h00 am à 5h00 pm
  • 4/25/2024: 8h00 am à 5h00 pm
  • 4/26/2024: 8h00 am à 5h00 pm
  • 4/27/2024: 8h00 am à 5h00 pm
  • 4/29/2024: 8h00 am à 5h00 pm
  • 4/30/2024: 8h00 am à 5h00 pm
  • 5/1/2024: 8h00 am à 5h00 pm
  • 5/2/2024: 8h00 am à 5h00 pm
  • 5/3/2024: 8h00 am à 5h00 pm
  • 5/4/2024: 8h00 am à 5h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon, I-Kea)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 8h00 am à 5h00 pm
  • 3/29/2024: 8h00 am à 5h00 pm
  • 3/30/2024: 8h00 am à 5h00 pm
  • 4/1/2024: 8h00 am à 5h00 pm
  • 4/2/2024: 8h00 am à 5h00 pm
  • 4/3/2024: 8h00 am à 5h00 pm
  • 4/4/2024: 8h00 am à 5h00 pm
  • 4/5/2024: 8h00 am à 5h00 pm
  • 4/6/2024: 8h00 am à 5h00 pm
  • 4/8/2024: 8h00 am à 5h00 pm
  • 4/9/2024: 8h00 am à 5h00 pm
  • 4/10/2024: 8h00 am à 5h00 pm
  • 4/11/2024: 8h00 am à 5h00 pm
  • 4/12/2024: 8h00 am à 5h00 pm
  • 4/13/2024: 8h00 am à 5h00 pm
  • 4/15/2024: 8h00 am à 5h00 pm
  • 4/16/2024: 8h00 am à 5h00 pm
  • 4/17/2024: 8h00 am à 5h00 pm
  • 4/18/2024: 8h00 am à 5h00 pm
  • 4/19/2024: 8h00 am à 5h00 pm
  • 4/20/2024: 8h00 am à 5h00 pm
  • 4/22/2024: 8h00 am à 5h00 pm
  • 4/23/2024: 8h00 am à 5h00 pm
  • 4/24/2024: 8h00 am à 5h00 pm
  • 4/25/2024: 8h00 am à 5h00 pm
  • 4/26/2024: 8h00 am à 5h00 pm
  • 4/27/2024: 8h00 am à 5h00 pm
  • 4/29/2024: 8h00 am à 5h00 pm
  • 4/30/2024: 8h00 am à 5h00 pm
  • 5/1/2024: 8h00 am à 5h00 pm
  • 5/2/2024: 8h00 am à 5h00 pm
  • 5/3/2024: 8h00 am à 5h00 pm
  • 5/4/2024: 8h00 am à 5h00 pm

Show All Hours

  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Holt 
Évaluation :
5

Staff were very helpful and customer oriented.

Paolo Peralta 
Évaluation :
5

Smooth transaction all around from reservation, to pickup in VA to drop off in NC. Professionalism displayed was awesome! Thanks

bernestine hope 
Évaluation :
5

It was a quick and easy process, the price is reasonable and fit right into my budget. I have used them before and will continue to recommend to other people as well.

Cassandra Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Kennard 
Évaluation :
4

Even though the first truck we received did not have defrost that worked (blower fan inop), the staff quickly got us a replacement vehicle and allowed us to complete our moving task. Merci.

Christopher Lackovic 
Évaluation :
5

David's customer service was superb. He went over and beyond to ensure I was taking care of when I rented and returned the truck. He was very knowledgeable with using the U-Haul app and was extremely patient with helping me resolve my issues (user error) with the app.

DeShelle Edwards 
Évaluation :
5

Everything went smooth. Your employees were excellent so take care of them well.

Larry Scartz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anton Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Aguirre  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Maley 
Évaluation :
4

Quick and efficient rental process. No issues to report .

Alexis Casis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Acevedo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY FREEZE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Thibodeau 
Évaluation :
1

Self pick up process took over 10 minutes. Website was very slow despite good connection. Return process was also just weird. The website gave instructions that couldn't be followed. Had to call the main support line that finally gave me some instructions. App self-return process was just broken… Office was a hallway with tape and like 2 chairs. Guests were freaking out and being aggressive with other guests. Terrible experience… maybe just shut the location down if they're going to be doing major renovations like this…

Zhen Xu 
Évaluation :
4

In terms of cleanliness, the floor was clean on the driver side but significant amount of sand on the passenger side. Despite known I will pickup the truck after hours, the truck was parked in the farthest and darkest part of the lot. I would expect the truck to be parked right at the front. I had to use my phone as a flashlight and search the whole lot to find the truck

Carlos Cordova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marquitta Merkison 
Évaluation :
3

Did not have the supplies that I pre ordered.

Kathryn Kearney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina Hines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Hibbard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad Amin Sadiqee 
Évaluation :
5

Great helpful customer service and friendly staff. Uhaul made a stressful time a little better experience for us and that goes a long way. Uhaul has always been and remains…simply the best. My wife and I recommend. 5*****

Bob McDowell 
Évaluation :
1

It was twice more expensive than the estimate I was given in the U'-Haul office.

Alexi Sobchemko 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Attridge 
Évaluation :
5

This Uhaul location is by far the best I've ever been to. I've moved around a lot being retired military. The workers were so friendly and they looked like they enjoyed their job. All jobs can be stressful but each visit, I never seen a frustrated employee. It was raining really bad yesterday. They were all motivated.

Marquitta Newett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Harrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Minnis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE JACOB REED III 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stohen lucey  |  Expérience générale 
Évaluation :
5

Service was wonderful. All staffs were friendly and very patient. I definably will be back and recommend to others. Please keep up the great work and be safe.

William Deneke 
Évaluation :
5

The trailer was not water tight and a piece of wood furniture got wet. We reported this leak on the return paperwork.

Deirdre Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACEY C WILKINS-CLARK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stohen lucey  |  Premières impressions 
Évaluation :
3

The vehicle I was given is a safety hazard!! The whole front suspension was worn and literally shaking the vehicle down the road.

Joshua Fuleki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Politowicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes Nsiah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ali barrientos 
Évaluation :
1

Why the gas money is no going back to my account if the thank is half porcent

Nicolás Bohorquez 
Évaluation :
5

Great Service, clean truck, very efficient.

Joseph Anderson 
Évaluation :
4

There needs to be a disclosure about the furniture dollys. They do not function well on carpet. Made it difficult and frustrating to move the heavy furniture to the new apartment. The heavy item would either slide off or the wheels would just stop functioning. I like the introduction of the plastic boxes. Those were very helpful.

Billy Mayer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Connors 
Évaluation :
5

It was a good experience both time and the staff was so helpful and supportive very professional

wanda Cambell  |  Expérience générale 
Évaluation :
5

Nothing, keep up the good work.

CLIFTON PEELE 
Évaluation :
4

personnel very helpful and polite!!!

Eleno Silva 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ABDELHAKIM CHBANII 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Olga Rackham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Jimenez 
Évaluation :
4

The equipment return after hours was very unclear - I did download the app and submit photographs, but there was no way for me to secure the appliance dolly in the back of the truck.

Miranda Purcell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nacu octavian 
Évaluation :
3

Steering and auspension need checked badly. Steering wheel shook constantly while driving. Not sure if it was the safest vehicle to drive especially for what I was charged.

Dustin Harfmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zelma Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yirgalem Asfaw Boka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Johnson 
Évaluation :
4

All in all my experience with Uhaul was favorable. Thank you to all involved!

RENEE HOGEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zelma Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA SANCHEZ SANCHEZ 
Évaluation :
3

The grounds are clean but the little store needs floor mopped and place air fresheners.

Karen Copeland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emran Hossain 
Évaluation :
2

Something was wrong with the truck it was making noise and it kept sounding like it was charging gears and like it was about to cut off..

Lowretoe Carter 
Évaluation :
5

Great staff

FREDERICK NORRIS MELVIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN ANTHONY REED 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Grieco 
Évaluation :
2

The van was dirty and the dolly I ordered was not available. However, the manager apologized and discounted the charge. I have used U HAUL for many years and I have always been very satisfed and will continue using your products. I believe this was an anomoly.

Dale Johnson 
Évaluation :
5

Rien

Linda Scriven 
Évaluation :
4

Everyone was friendly and professional. Theres a lady there names Jo, she was exceptional! Very helpful and very polite. Thanks Jo!!

Candice Gradney 
Évaluation :
4

The mobile app I started with to pick up a van was frustrating and didn't work in the end. The live assistance tried to help and walk me through it, but we kept encountering problems. In the end, she was able to move my reservation to a nearby location that was open so I could work with a person. Not sure I'll ever try to use the mobile app for pickup again. The Potomac mills location took care of me and got me in my way.

Brian Jones 
Évaluation :
5

Great Staff

FREDERICK NORRIS MELVIN  |  Premières impressions 
Évaluation :
5

Quick efficient in and out service. Keep up the good work.

Edwin Payne 
Évaluation :
2

To many random people hanging out outside of the uhaul on the sidewalk. They try to talk to you. Very uncomfortable for a woman or anyone in general.

Brooke Nichols 
Évaluation :
5

THANK YOU SO VERY MUCH IT WAS MY PLEASURE

BRENDAJOY BAKER  |  Expérience générale 
Évaluation :
5

I couldn't use the mobile app for pickup due to camera not being able to make accessible. I went through a lot of settings but couldn't get it to work. U haul instructions were worthless. Had to resort to in person transaction.

Robert Ryan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maya Best 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Grieco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateo Daniel Ulloa Quiros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARITZA HAWREY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Bass 
Évaluation :
5

The front staff were great! Thanks!

JENNIFERL SHOWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Daniels 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brittany Burnette 
Évaluation :
5

Excellent service à la clientèle. Will come to this location again.

Dawn Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorris charles 
Évaluation :
4

Returning the truck through the app did not work at all.

Marilyn Diaz 
Évaluation :
5

Everyone was friendly and professional. It was pleasure doing business here

Cassandra Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samir Hasan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD WRIGHT 
Évaluation :
5

Put fluid in the vehicle to wash the windshield. It was snowing and with the reservoir dry, it was dangerous to drive.

Brenda Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anitha andorfuo 
Évaluation :
5

The manager Cody was extremely helpful with a hold the bank put on my card while renting the truck. He went above and beyond to track down where the hold was coming from! Thanks Cody!!!

Kristopher Cook 
Évaluation :
3

The location is under construction, so I had trouble finding the entrance. The staff was pleasant and helpful. Check-out and check-in was smooth.

stephanie tyson 
Évaluation :
5

Was great customer went l puck up and went l drop by uhsul employees.

tianna giddings 
Évaluation :
5

I liked the customer service quick an easy

Marquita Martin 
Évaluation :
4

The online site to check in vehicles is terrible. I had to sit and wait for the site to cycle several minutes to upload information and then it came back with server failure after 20 mins. I ended up giving up, just dropping the key in the box and walk away.

Jeffery William Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael kruger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santina Lewis 
Évaluation :
5

For me everything working properly not complaining about almost nothing. Just continuing working like that your business growing up everyday. Thanks for the courtesy and amabiility

Roberto Díaz 
Évaluation :
4

Very pleased

Beverly Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris Mendoza 
Évaluation :
5

Very accommodating staff.

MICHAEL CZAPIEWSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Zerby 
Évaluation :
5

I was very satisfied with the truck I rented from Uhaul, it was clean and a very nice truck. Merci

Christina Bittner 
Évaluation :
5

From start to finish, the experience I encountered was awesome at the Uhaul Potomac Mills Location. The agent that greeted me, "Latrelle T." was courteous, professional and knowledgeable on all accounts. The 15' truck I was assigned performed magnificently and was more than spacious. Fast forwarding, I did'nt get the name of the staff member that assisted me with the return process but this gentleman made it so easy. I thought I had skipped an step, nope it was just that easy. In conclusion, I would recommend this Uhaul location to my friends, family or anyone that's in need of an alternative rental van or truck. See you next time!

Raymond Webb 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy Key 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Warner  |  Expérience générale 
Évaluation :
5

Stop raising rent within less than a year. Not cool, or fair.

Rodney Robinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHAIRA MALAVE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA MAE CARTER  |  Premières impressions 
Évaluation :
2

One of the managers was very rude. I tried to use a Dolly and he refused to give it to me whilst I. Am paying for the storage unit.

John Tetteh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Alexander  |  Expérience générale 
Évaluation :
4

The roll-up door did work when he rolled it up the first day. We've been there twice and neither time would it go up more than about 5 feet.

Sharon Pate  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynda Hicks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Smith  |  Premières impressions 
Évaluation :
4

Needs a fence and gate, so customers can come at our times of convenience. The business should also step up its call on Prince William County Police and keep the migrants from collecting around establishment.

Mark Hill  |  Expérience générale 
Évaluation :
2

Not sure if the staff really completed customer service training. They are generally rude, impatient, disrespectful, and dismissive. Moving is a very intense process and by far they do nothing to help in making sure we the customers are appreciated for our business.

Halah Gordon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dontary Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA torres  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Hughes  |  Expérience générale 
Évaluation :
5

price way too high compared to other companies for long term use

KEITHEDWARD HENSEN  |  Expérience générale 
Évaluation :
5

Thanks to Cody everything went smoothly and fully successful. The storage unit was smaller than I thought but Cody was so helpful and saved the day. The entire experience was OUTSTANDING. THANKS AGAIN! I look forward to working with you in the future.

Karen Morgan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Mesa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZORODERICK ESCOVEDO WANZER  |  Premières impressions 
Évaluation :
2

There's an additional fee for 24hr access. The place is constantly overrun with vehicles blocking access to units. I have to call and give 24hr notice to get into my unit that I was charged $285/mo for. The staff was generally helpful, more phone calls went to the national call center than the actual employees at the location. The barrage of people seeking under the table employment on the premises, is unsafe. They run up to vehicles and stand in the driving lanes.

William Smith  |  Expérience générale 
Évaluation :
5

Great and clean

Hernan Lopez  |  Expérience générale 
Évaluation :
4

Everything went well. The employee that was there was very helpful. The only slightly annoying thing was that the drive-up area to the storage unit was very narrow and a little difficult to back up into since there were so many other Uhaul trucks parked in the loading area.

VICTORIA DUNBAR  |  Online Move In 
Évaluation :
3

It was close to highway so Noisy and outside people were soliciting as dsy laborersz

BARBARALYNN PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Chumley  |  Premières impressions 
Évaluation :
1

I received a storage 12 hours before, when I get to the office she said we don't have any available storage for you also I explain to her she won't answer me. After 30 minutes a young man helped me out and found the storage for me and I stored my stuff.

TAMIM SHAIKHANI  |  Premières impressions 
Évaluation :
2

The facility is very tight to maneuver a large vehicle. Vehicles line the walls and the perimeter of the building. Great helpful staff. It's nice to see third party ppl wanting to help unload your truck, but very uninviting when they chase your vehicle or are standing in the middle of the street as you try to drive.

William Smith  |  Premières impressions 
Évaluation :
1

Your staff does an amazing job considering all the challenges that they deal with on a daily basis. I left your storage because of all the day workers that continued to harass and block my progress. On several trips to my unit, I was actually followed to my unit.

John Paglianite  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Cotton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Holley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda Patterson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Super  |  Premières impressions 
Évaluation :
5

Everything was smooth and easy. 5 Stars!!!

Reuben Adams  |  Premières impressions 
Évaluation :
5

No matter what, Cody the Manager there, ALWAYS worked with me. Even when I was in the store, and hearing the reps call him with issues,…..he's something else, and his management is definitely one of the reasons UHAUL is a household name.

Robert Dowd  |  Expérience générale 
Évaluation :
4

The reason for the above average reading, is due to how the Woodbridge Virginia staff handled my accounts and assisted me with my storage unit. They were very helpful and professional, the whole way as far as Baltimore, where I picked up my moving truck, unprofessional by all means, and the only reason why I closed my account and moved my items to a new storage was because it was cheaper, by at least $100 even, maybe considering lowering the prices on your storage units and you may have more storage users.

Charmaigne Harris  |  Expérience générale 
Évaluation :
4

If you open the storage someone has the option to hop into another storage from the inside of a storage. I had a collection of quarters that I left in my storage unit and they are now missing. I feel like they have been stolen.

Gabriel Gomez  |  Expérience générale 
Évaluation :
1

Customer service was very bad and rude except for the store manager. I always had issues getting to my storage unit and always had an issue trying to get someone to move the uhaul trucks from my unit.

Porsha Fisher  |  Expérience générale 
Évaluation :
3

canceled truck and storage unit. will try again using U-haul again.

Charles Dyson  |  Premières impressions 
Évaluation :
5

Great friendly service. Very helpful

DENISE MOXAM  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela Collins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scottie Benjamin  |  Expérience générale 
Évaluation :
4

Michael was helpful and showed me the storage unit during early check in which was prior to the start date of my storage reservation. He also walked me to the unit that was close and easy to get to, including how the lock worked. Erica was very professional and cheerful when she checked me during the day of move in and provided helpful details about the storage rental process.

Joanne Torres  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Latiqua Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelene Flores  |  Expérience générale 
Évaluation :
5

The girl with the blonde short hair was so nice

FATOUNDEYE NDIAYE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gladice willson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELBERT DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Alexander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latiqua Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Hodge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura cantun  |  Premières impressions 
Évaluation :
4

The employee was not having à great Day

Leslie Griffin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Fuller  |  Premières impressions 
Évaluation :
5

The staff there is very nice, they all should get a big raise like 20 percent.

PEGGY ROBINSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shameka Harris  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUSHA CARTER  |  Expérience générale 
Évaluation :
5

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Adelene Flores  |  Expérience générale 
Évaluation :
4

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Adelene Flores  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent Holley  |  Premières impressions 
Évaluation :
4

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Jeffrey StJulien  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY SCOTT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lillette Williams  |  Expérience générale 
Évaluation :
3

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Mary Danos  |  Expérience générale 
Évaluation :
2

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Terence Bridgett  |  Premières impressions 
Évaluation :
5

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Latoya Frazier  |  Expérience générale 
Évaluation :
3

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Latoya Frazier  |  Premières impressions 
Évaluation :
5

I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

CHALINASHIANNE JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joya Wilcox  |  Expérience générale 
Évaluation :
1

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

chanel simms  |  Premières impressions 
Évaluation :
5

Very handy. First month free clinched the deal for me.

Muhammad Junaid Amin  |  Expérience générale 
Évaluation :
5

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Tasia Blacksmith  |  Premières impressions 
Évaluation :
5

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Muhammad Junaid Amin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS FREMPONG  |  Expérience générale 
Évaluation :
4

Everything was great wouldn’t change a thing

Parker Mathis  |  Premières impressions 
Évaluation :
5

Thanks!!!

SONJA NICOLE JONES  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice Gyimadoh  |  Expérience générale 
Évaluation :
5

Beyond exellent service in the store. All employees are courteous

PAULY-YOUNGAIRLE DEE  |  Expérience générale 
Évaluation :
2

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

sean hogan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES A BARRETT  |  Premières impressions 
Évaluation :
5

The manager on 19 August was very good and worth investing in.

Eric Vontersch  |  Expérience générale 
Évaluation :
1

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26'). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10'x10' unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn't seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10'x10' available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Holly Spitler  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ginny Pruitt  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Roseboro  |  Expérience générale 
Évaluation :
5

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Jonathan Pick  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stetson Proctor  |  Expérience générale 
Évaluation :
5

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Jonathan Pick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah Stone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Jones  |  Premières impressions 
Évaluation :
5

Dana is amazing!

david wheeler  |  Expérience générale 
Évaluation :
5

Dana is great Customer service accuracy just all around very nice

Lisa Barnes  |  Premières impressions 
Évaluation :
5

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Orranna Brooks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Opoku-Manu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY ROBINSON  |  Premières impressions 
Évaluation :
5

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

john cretacci  |  Expérience générale 
Évaluation :
5

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

David Carpenter  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene Murphy  |  Premières impressions 
Évaluation :
3

Some of your workers not helpful at all.

THERESA OBENG   |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jarin erickson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISAMARIE JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orranna Brooks  |  Premières impressions 
Évaluation :
5

Non

Clementine Hicks  |  Expérience générale 
Évaluation :
5

Am well pleased of the services rendered. Had great experience.

Samuel Amoah  |  Expérience générale 
Évaluation :
2

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Merci.

LARRYANTHONY TILLMAN  |  Premières impressions 
Évaluation :
3

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Ron Briggs  |  Expérience générale 
Évaluation :
5

Customer service were very helpful

Marcia Grenardo  |  Expérience générale 
Évaluation :
1

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

APRILE FISHER  |  Expérience générale 
Évaluation :
4

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Mary Danos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY FULLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON HAWKINS  |  Expérience générale 
Évaluation :
5

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

ella wise  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Lamptey  |  Premières impressions 
Évaluation :
5

Merci

Nyika Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Moyer  |  Expérience générale 
Évaluation :
5

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

yashica smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwin Black  |  Expérience générale 
Évaluation :
5

No issues. No complaints. Excellent service

Elwin Black  |  Premières impressions 
Évaluation :
5

Theyre a good team who treats their customers great in all aspects.

Bernard Asiedu  |  Premières impressions 
Évaluation :
5

Fabulouse! Where's our claim for damages from our safe trip insurance??

Phyllis-Elsie Harder  |  Expérience générale 
Évaluation :
5

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Demetrius Tafoya  |  Expérience générale 
Évaluation :
4

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Richard Chatman  |  Premières impressions 
Évaluation :
5

Very friendly and helpful great service.

Juamada Page  |  Premières impressions 
Évaluation :
4

It was okay. Great staff but the storage isn’t that great

abby owusu  |  Expérience générale 
Évaluation :
5

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

RON HAWKINS  |  Expérience générale 
Évaluation :
5

You have a great team at Uhaul .

William Carter  |  Expérience générale 
Évaluation :
5

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Connie Conner  |  Premières impressions 
Évaluation :
3

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Brian Johnston  |  Expérience générale 
Évaluation :
5

They are very nice people to work with.

mary van bavel  |  Premières impressions 
Évaluation :
5

Peggy was awesome and made it all easy for me

Fermin Gonzaga  |  Premières impressions 
Évaluation :
5

Good service

Derick Clottey  |  Expérience générale 
Évaluation :
5

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Demetrius Tafoya  |  Premières impressions 
Évaluation :
5

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Eric MacDawutey  |  Premières impressions 
Évaluation :
5

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Kenny Morales  |  Premières impressions 
Évaluation :
4

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

MICHELLE SHIFFLETT  |  Expérience générale 
Évaluation :
1

Poor and unprofessional customer service from all employees at this uhaul location.

Nana Ampofo  |  Premières impressions 
Évaluation :
5

Good customer service.

gina Hooks  |  Premières impressions 
Évaluation :
5

Great services

FRANCIS BISSUE  |  Premières impressions 
Évaluation :
5

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 

kelli odell  |  Expérience générale 
Évaluation :
5

Peggy and her team do a great job!

Robert Hill  |  Expérience générale 
Évaluation :
5

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

kelli odell  |  Premières impressions 
Évaluation :
5

Peggy and staff were great, The best UHAUL Store I've dealt with. Peggy helped my family arrang a difficult move. We couldn't have done it without her. She's the best! Thanks Peggy!

Matilia Williams  |  Expérience générale 
Évaluation :
5

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

MARTHA MOORE  |  Expérience générale 
Évaluation :
5

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Catherine Angus  |  Expérience générale 
Évaluation :
5

Staff is great and facility is really convenient.

Montgomery godfrey  |  Expérience générale 
Évaluation :
5

Peggy was great to work with and so helpful. Will definitely use this place again!

Kevin Gottlieb  |  Premières impressions 
Évaluation :
5

Good customer services

Patrick Tamba  |  Premières impressions 
Évaluation :
5

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

lawrence bandy  |  Expérience générale 
Évaluation :
5

Great experience

Brandon Morris  |  Expérience générale 
Évaluation :
5

The customer service was great

Janet Carter  |  Réservation 
Évaluation :
5

Aucun

john santa  |  Expérience générale 
Évaluation :
5

S.O.

Aracelly Aranzana  |  Expérience générale 
Évaluation :
5

Peggy was wonderful.

Frances Bruney-Tripp  |  Expérience générale 
Évaluation :
5

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Osei De Graft  |  Expérience générale 
Évaluation :
5

Thank you, love this location and the staff. The owners are great

Iosif Gozner  |  Expérience générale 
Évaluation :
5

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)

Evelyn Bacuzzi  |  Expérience générale 
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