Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The gas mileage was over estimated on pick up of the truck I was told it was 5/8 of a tank when in fact it was only 1/2 full. I was given 6hr window of usage & chargered 24th rate .. but the worst was when I came back inside to retirees keys 2 people behind the counter would not alway me to return the key an told me to put it in the drop box so I could be charged. An extra $20 fee for not down loading the app when they could have taken it right then and there. So I think I'll be writing to the regional managers and letting them know my concern as well as file a complain with the attorney Gernerals office for unethical practices against consumers..
Edward McLaughlin
Évaluation :
5
Staff so helpful and treat people very well
Nabeel Antoine
Évaluation :
5
Tori was very helpful and kind. She made it an excellent experience she excelled, and Customer Service.
Alyssa Regan
Évaluation :
5
Super quick and professional!
Jennifer Baughman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lorie Carpenter
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS PADILLA
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLOS PADILLA
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Alves
Évaluation :
5
Other than the young lady's nasty attitude when I picked up in the morning. I had a great experience. Equipment very clean, processing fast and smooth.
Rafael Vasconcelos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Roldan
Évaluation :
5
Please fix the tow/haul, it turns on automatically when you turn the on every time. When i first rented the truck on Thursday the milage was wrong. I was overcharged for it and overcharged for an additional 20 miles.
Roselle Virula
Évaluation :
5
The girl at the desk was very helpful and friendly. Sorry didn't get her name. And when I brought it back the young man was just as helpful. Great workers there!
Pamela Levesque
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexandria Pike
Évaluation :
5
Keep up the great! The entire check-in and check-out process was quick and easy.
AUGUSTE LOPES
Évaluation :
5
Toni fort the manager was tremendously helpful. I will use this location 100 percent of the time. She made things easy and pleasant
Michael Gavigan
Évaluation :
5
Happy as always
Pedro Bento
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Gould
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara Payton
Évaluation :
5
Cell signal around Raynham location insufficient to use the app to checkout a vehicle.
Joseph Connolly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Tino
Évaluation :
3
My rental was trapped in the spot and it took me half hour to maneuver with a 80 point turn to get it out.
Jeff Chaves
Évaluation :
1
We were charged after hours 20 dollar fee. The vehicle wasn't due back until 9am the following day and we had it dropped off by 8pm the night prior. Yet charged a fee.
Kevin Lynch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emanuel Paiva
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Daugherty
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco Milho
Évaluation :
4
Normally I wouldn't give feedback, I should have requested another vehicle from the start. The unit rented was clean inside the box compartment and the interior was clean and swept. The odor was unpleasant. They claim that they are none smoking units but this one reeked of marijuana. I did report it upon return, in the future I'll be checking before accepting the rental.
James Morris
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Lyman
Évaluation :
1
Don’t charge me for a door handle I didn’t break
Daniel Pittman
Évaluation :
5
Only issue I had was uploading a photo of the car trailer after returning it. when I took the picture it wouldn't upload and the app closed. Also the hitch of the trailer had no hitch pin to lock the trailer hitch to the ball hitch on the truck side, Besides that everything was great. Merci
Eric Logan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ayanna Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Westgate
Évaluation :
5
Nothing. Tony was awesome. Most impressive young person I have seen in action.
Robert Gardner
Évaluation :
4
Staff was friendly and knowledgeable.
Tim Cummings
Évaluation :
1
Tire was bad
No windshield water
Old truck
Rude employee
Bad service
Declexson Galliotte
Évaluation :
2
I rented a truck on Friday 1/5 the attendant did explain something's to me except one thing. She told me the truck had to be back at 8:00am Sunday morning. I brought the truck back on time, U-Haul didn't open until 9:00am. I parked the truck in the return area and left the key in the key deposit box. They charged me a $20 fee because according to the attendant, I didn't fill out the return form on line. She never told me I had to fill out a form online, telling me it was in the contract, you can't even read the damn contract with their small print that needed ink, so she wouldn't refund my $20. she told me everything else. How in the hell I brought the truck back before she even got out of bed on Sunday. Instead of you having people return the truck at 8:00am, have people return the truck when you open at 9:00am. Not you U-Haul, you scam your clients for a measly $20. You are no more than money grubbing scumbags, I hope to never ever rent a Spoon from you rotten thief's.
Jeffrey Snow
Évaluation :
5
None.
Robert Lauriston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Pacheco
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Mushroe
Évaluation :
5
The staff was totally helpful and always courteous! The young lady was truly impressive with her knowledge, expertise and always eager to answer and help me every time I went.
Matthias Sidney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Connolly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Alleyne
Évaluation :
5
Employees all were excellent
paul fitzgerald
Évaluation :
3
The overall experience was positive until we attempted to return the truck. After cleaning up and following the app instructions, we were instructed to park, take photos and note the parking spot for others to use the truck. As I was doing so, a female employee loudly insisted across the parking lot that we bring the truck to the return area. I tried to explain that the app instructions didn't mention that, assuming it was for non-app users, but she shouted, "there are clear signs posted everywhere that you can read." It was very condescending and rude. We were just trying to follow the app checklist after a long day of moving and didn't expect to be treated that way. This stands out as my worst U-Haul experience, especially considering I've moved nearly 20 times in my life.
Rosilyne Trum
Évaluation :
5
The staff at this location are very friendly & helpful! Keep it up
Joseph Kamau
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Hamel
Évaluation :
4
Truck engine ran periodically very rough and RPMs stumbled.
Joseph Connolly
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Confar
Évaluation :
1
The experience was not great due to charges, no one can explain why I was stuck with a one-way rental for 3 days. All of the associates I asked explained that it is confusing sorry but here is your price, when I only wanted to rent the vehicle for one day. I am very disappointed and will not use U-haul in the future. The corporate side of the company should have a detailed explanation of charges regarding their policy and procedures. I did review the frequently asked questions, but did not find any answers. One positive was that the staff was friendly and professional.
Kristin Hagopian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Heikkila
Évaluation :
4
very professional all around
Greg Wade
Évaluation :
5
Brand new truck with only 386 miles on it was a nice surprise for my 800 mile trip to SC
brian medeiros
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAGNUSSON ANDRADE
Évaluation :
5
The service desk associate did a great job nd was very friendly.
Joseph Quin
Évaluation :
2
Le client n'a pas laissé de commentaire.
Hannah Jette
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Chaplic
Évaluation :
3
Le client n'a pas laissé de commentaire.
Douglas Laflamme
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brittany Widdiss
Évaluation :
5
Le client n'a pas laissé de commentaire.
alphonse croce
Évaluation :
5
Some of the Marker lights were not working,
Robert Carlson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRES FLORES
Évaluation :
4
Mark out where to leave drop off ve hike better
Jason Pepin
Évaluation :
5
Great customer service as usual. Will be back
Mario Afonso
Évaluation :
5
The girl that helped me with was professional and courteous. I definitely was happy with my experience.
CHRISTOPHER LOGRASSO
Évaluation :
2
I don’t know what was going on they forced me to take a one way asking me to drop at a different location
When I get to the drop off location the manager said to to go back to the previous location after dropping off the trailer they keep on calling me for no reason just to let if I am going to keep the trailer waste my time.
FRANEL NICOLAS
Évaluation :
1
The general manager has zero customer service experience, she was mad because I brought the trailer late and said she doesn't like me and that I'm never getting another rental from them. The worse experience I've had from uhaul. Her been a general manager should learn how to talk to customer but she's also young and has zero experience in customer service. Now that I read all the reviews now I understand why people don't like going to this location.
hector perez
Évaluation :
5
The girl Toni . She’s awesome
WALLY SOUZA
Évaluation :
5
The truck was great, and the pickup and return processes were smooth!
Scott Hebert
Évaluation :
5
Everything went very smooth. The employee was friendly!
Marc DuBois
Évaluation :
5
Excellent Service! Pickup and Drop off was quick, and service rep was very nice.
Jan Greenwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Marquez
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frederick Jones
Évaluation :
5
The customer service representative was amazing!!!
Cheryl Seavey
Évaluation :
5
Moving is hard, the excellent service we received made it easier thank you!
nicholas colon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Zheng
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nicole Macdonald
Évaluation :
5
The service was great. Pricing structure can be misleading and a bit confusing.
Lynda Warren
Évaluation :
1
They didn't explain anything to me when getting the vehicle. I got told I was paying for a package for a week and wasn't charged for it. I originally got told I had 750 free miles but apparently didn't have that and got charged later on
Riley Cook
Évaluation :
5
I feel like we walked into U-Haul and everything was done. I mean it was clean. It wasn't like greasy like it used to be. I mean you can't do anything you guys polite and everything so I think you keep up the
Cora Martin
Évaluation :
5
Rien
JOHN COSTA
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kevintz Merisier
Évaluation :
4
The truck reeked of smoke and gave me a headache the entire time I was in the truck. Told the return agent and she admitted she was attempting to remove "pot" smell but it was more cigarette smell. Had they had another truck on premise I would have requested another vehicle. But due to the lack of equipment and the need to complete the task I needed this truck at this time. It's important to remember there are people that are allergic to that type of thing and could have a potential serious issue. I would recommend removing this truck from rotation.
Daniel Lyons
Évaluation :
5
The young lady that checked me in was very professional and well trained !
david Bailey
Évaluation :
5
The representative who took care of me was an awesome professional person.
paul debarros
Évaluation :
5
Dealt with 2 different employees. Customer service was above average. Would definitely use this location again
Mario Afonso
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Andrews
Évaluation :
2
parking lot is too small for all then equipment
PAULO GOMES
Évaluation :
5
Nothing , everything went great
Douglas Lemmo
Évaluation :
2
Prior to dropping off the truck, my husband and I had confirmed that there were no damages on the truck and all furniture pads were folded. We refueled the gas was back up to 5/8 at the mobile gas station right next to the uHaul location. When we dropped off the truck, we were told that we were "all set", we could leave the keys in the truck, and that there was no need for us to stay for the full inspection. We confirmed that we do not need to stay for the full inspection since "it is going to be a while". Unfortunately, we got charged for gas the next day on the receipt. There is no way for us to clarify what had happened with the gas and if the truck was driven around prior to their inspection. I regret being so trusting to the person who told us to leave and being charged extra for gas after we specifically fueled up prior to drop off just seemed like a waste of my effort. This was not a good renting experience and at this point I do not recommend renting from uHaul.
Tien-Shu Miao
Évaluation :
5
Smooth transaction- great staff! Thanks
Brian Turgeon
Évaluation :
3
Le client n'a pas laissé de commentaire.
EDWIN CAPEAU
Évaluation :
1
I had called the Sunday prior to my reservation to confirm it and just make sure everything was all set. I was told everything was good to go. Then a few days later I got a call from corporate saying they didnt have the size truck that I reserved! I was livid. The lady on the phone was also not very nice. She seemed put out that she had to look at other locations for the truck we requested. We were using the truck for a fundraiser so it will extremely important to the charity as we had people counting on us. I don't know why Raynham told me we were all set, the lady that called after said they shouldn't have told me that. All they did we discount the mileage by 39 cents. After all the stress and headaches I was extremely unsatisfied. Especially since we had to add miles on because we picked it up allll the way in Brockton. So it didn't even cut the charity a break. Horrible costumer service.
Brittany Devlin
Évaluation :
4
My phone had died... tried to check out on mobile app when I got home and phone powered back up-and it would not allow me to... so I was charge another $20 - that was a bummer‼️
jennifer shamas
Évaluation :
5
Staff was helpful and informative, van was clean and ready for my move/ Will definitely rent from this location again - highly recommend
Matthew Harris
Évaluation :
5
Very helpful employee
Michael Quinn
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florencia Burt
Évaluation :
5
From the moment I walked in to pick up my rental to the drop of everyone was professional polite and just all in all a pleasure
Jim Spano
Évaluation :
4
Everything was good. I only had a problem with the beam going right through my room.
shane howe
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephaney Santiago
|
Expérience générale
Évaluation :
2
The reservation for the truck and trailer was messed up when I arrived, the facility canceled my storage reservation with out notice and forced me to get a smaller unit which not everything would fit and had to keep the truck for a couple days late to find some where to put the rest of my stuff which ended up being the trash very un satisfied but I will say the staff was very friendly and helpful
Shayne Hackley
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Robert Silva
|
Expérience générale
Évaluation :
3
Rat droppings in my storeage. So disgusting
Gary Oneil
|
Expérience générale
Évaluation :
5
Sarah is an amazing asset to your team. She was so helpful in our rental of multiple trucks and storage units during our move and made a usually very stressful time not as bad. Please pass along our thanks again to her.
Kristy Lacilla
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Savannah Daley
|
Premières impressions
Évaluation :
5
Thank you and I will choose you again.Derrick Blocker.
Derrick A Blocker
|
Expérience générale
Évaluation :
4
Stephen and his staff are phenomenal and provide excellent customer service. The only recommendation for improvement is that thr storage units need lighting inside as its pretty dark and dangerous. I bumped my head a few times moving things out from the the wood planks above being so low if you have a unit on the lower level. Almost got vertigo, but learned quickly to duct your head when moving things to avoid going to ER.
Icandace Woods
|
Expérience générale
Évaluation :
3
Manager very surly and didn't listen that I had a few more items that I was returning to pick up. My card was deactivated so I initially couldn't get back into my unit. The woman at the desk assisted.
JANET NADEAU
|
Expérience générale
Évaluation :
3
Did not send the correct ubox with the customer. Had to go back to the location to pick up the correct ubox.
Jillian Garbars
|
Expérience générale
Évaluation :
1
Very frustrating! I was overcharged on the first day and tried to resolve it for two months with no response. I called over 20 times. Even contacted owner directly several times. No response!
David Morgan
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.