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Tammy DCustomer Reviews for U-Haul Moving & Storage of Reading
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They didn’t have my original size truck as requested, but they had a larger one that worked ok.
Todd JI could not find a manual for the vehicle
Stephen HVery good
Roberto MVery friendly people to deal with
DANA SHelped me out when original order did not go thru
SAM JThe storage area is a bit tight, driving a truck, almost couldn’t get out, and having to pay extra for 24/7 access was a surprise … otherwise, Shana(and crew) met my every EVERY concern/request, with creativity, flexibility, and focus, Nice Folks …
DAVID J | Expérience généraleThe trailer leaked and ruined several pieces inside the trailer
RONALD HThe rental process was quick and easy both online and in store. The store associates were friendly, professional, knowledgeable and helpful.
Tammy SThe fact that I have to use a certain lock that freezes in the winter and broke off two of my keys only for the facility to say they can't help me it's my problem. No it's my problem if I can pick my lock. Will never be using uhaul storage units again due to this policy
Alexander J | Expérience généraleFirst off there was absolutely no parking for my personal vehicle she told everyone there you can park in that gate but it's locked after we leak so u can't get your car! Very unprofessional! Second how da F*** they gonna give me a 30 dollar cleaning fee for some dust in the back of the van! I've rented plenty of trucks and they were not even touched. I've driven around with receipts from other customers water bottles in the van! But have the nerve to charge me 30 dollars! Especially when no one there makes 30 a hr! I will not be renting from this location anymore!!
FRANKIE CEasy and convenient!
Christopher MPut a sticker on the fuel opening on what type of gas the vehicle takes
william g👍👍
Sandy OOverall, the experience was quite confusing from start to end, and it is not just about the store location. This is going to be my first and last time with U-Haul.
Lyzz AFriendly staff and good service. Truck was wel maintained and clean.
Michael NNot now
MILLICENT RThe one complaint I have and would warn anyone who asks me about u-haul is all the fees not explained at pickup. I was initially told the cost would be $45 but after all "costs and fees" the total came to over $85 not very honest.
Michael WWould've been good if had Saturday installs, but very easy and excellent. Merci!
Joseph HMuy buen atencion
jose eStaff was pleasant and very accommodating. Very satisfied.
Chester HOn numerous occasions I tried to sign up through your app Every time I did the app would go no further when I had a password approved
Daniel BNothing! Thank You for having a Rental at Last Minute!
MICHAEL BI have no problems with this location so for so good.
Catherine RGreat Service friendly environment. Very knowledgeable on the procedure and explaining process.
Julio JI was charged a cleaning fee and it had dirt on truck floor when I got it. I had it for less than an hour and put over 1/2 gas. I will make sure I have it checked from now on before I drive away and come back.
Elaine MVery easy process was in and out. Nice job!
Joseph PFast to rent
Cheeyfis SUpgrade trucks to all include cruise control and have the trucks currently with cruise control prioritized to Long Haul drivers when available.
Jeremy RThe trucks tires were bald. The employees at this location were the most rude I have ever experienced. I will never go to this local ever again.
Sara VThe steering wheel was not aligned hard to drive and I had to wait 30 mins for someone to even give me a key no one was in the store I didn’t get to use my full time due to them not caring about customers and the lady at the desk was really mean and should not work at a place that has to do with customer service or customer care
Julian GGood afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .
Pedro C | Expérience généraleHave more employees so customers don't have to wait so long for a rental.
Ana Ci been using Uhaul for 40 years ALWAYS good
Earl BOver charged , i was only suppose to pay 50$ for the U-Haul and they charged me 223. Unacceptable
Dannell LYoung lady to waited on my was outstanding
Robert ITruck was a bit dated but worked okay
Frederick DYour customer service is 2nd to none. Thank you!
Heminton UEasy check in and check out!
William Wstaff was friendly and helpful but a bit overworked.
Alan GMerci
darline o | Premières impressionsThe office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn't help settle any issues or problems I had.
Kimberly C | Premières impressions4
Mia R | Premières impressionsThe girls there were very nice and attentive. There was a definately a team environment.
Heminton U | Premières impressionsThe staff were also really respectful and nice kind and friendly Polite and helpful whenever you need them I really appreciate you all Thank you Thank you Thank you
ahmed t | Expérience généraleThe ladies was very polite and very nice
carmen r | Expérience généraleIt's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..
Carol H | Premières impressionsShana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!
Whitney D | Expérience généraleMy Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.
Jose D | Expérience généraleGreat & always friendly wud use again ✌🏼
tracy v | Premières impressionsJessica was AMAZING...Needs a raise$$
Whitney D | Premières impressionsExcelente atención
jose p | Premières impressionsMajor customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my "experience" was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers-this would be unacceptable!
NICOLE F | Premières impressionsA little expensive but I completely understand prices have gone up
francheska m | Premières impressionsExcellent service
eliezer d | Expérience généraleI never used Uhaul. Why I have this message? Fake and spam
Elsa S | Expérience généraleBest storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!
Dylan G | Expérience généraleEasy to get and friendly and knowledgeable staff.
Jessica T | Premières impressionsExcellent service
eliezer d | Premières impressionsStaff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
Ashley O | Expérience généraleThanks for the good service
Jose O | Expérience généraleImpressive with making changes and bumps in the road with moving overall.
MARC L | Expérience généraleThank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA M | Expérience généraleAwesome staff. They always answered my questions and always very respectful.
TRAVIS H | Expérience généraleCustomer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I'd like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa B | Premières impressionsManager and employees were professional, courteous, knowledgeable and efficient
Michael S | Expérience généraleExcellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol C | Premières impressionsI will thanks to Uhaul to give me the opportunity
Jose O | Premières impressionsI move out of the storage rooms and was still charge for a other month
learie p | Expérience généraleNice people and they Will work with you
NATHAN W | Premières impressionsAll my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga R | Expérience généraleVery nice and very helpful. Thanh you
Doria S | Premières impressionsThey truly worked with me an was very caring.
lakisha w | Expérience généraleExcellent & exceptional service by this team, thanks guys!!
leon K | Premières impressionsYour general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel R | Expérience généraleNo coment
Oscar U | Expérience généraleThank yous
jeannette b | Expérience généraleWait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no
Diane P | Premières impressionsFirst time I used this service but not the last one. Keep the excellent service!
audrey r | Expérience généraleJessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA M | RéservationI recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD H | Expérience généraleUhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia s | Expérience généraleWhere is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)
Diana R | Expérience généraleMany, many problems from beginning contact to final dropoff. 139 characters is not enough.
william d | RéservationYou sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON H | Expérience généraleI lost more than $5 000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos r | Expérience généraleeasy to start and end storage agreement
Shanta P | Expérience généraleThere was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.
Dillard B | Expérience générale