Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Honor your quotes. When I made my reservation on 3/12 /24. The collision insurance was $11, but when I went to pick the rental I was charged $15. The only explanation I received was “It just went up!â€路â€â™€ï¸ That explanation just doesn't settle with me~
MARY LOUISE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nira D.
Évaluation :
5
Keep up the good work
emad Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie H.
Évaluation :
4
The employees were very helpful and friendly.
Chester Z.
Évaluation :
5
The cargo van I rented had a non-functioning tail light and a cracked sideview mirror. Otherwise, everything else was great.
Tina C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRAWN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
kenneth D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Temica T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John C.
Évaluation :
4
Excellent location and staff, always real good and friendly.
David W.
Évaluation :
5
The front end was very much out of alignment. A very rough ride, I seriously did not feel safe in this truck. I've never had this problem before.
Harvey O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Temica T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jae Hwan L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL DARYL W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harvey O.
Évaluation :
3
Truck mileage was wrong. I had to go back in to get it adjusted to actual mileage. Felt deceived. Not cool
Jaime N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashina C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel D.
Évaluation :
5
They gave a van there was a dog in the truck which stinks and flees I didn't notice till l turn the heat
Nizar Y.
Évaluation :
5
Great!
Ahmed D.
Évaluation :
5
Check condition of windshield wipers and tires for tread wear please.
David W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglasse S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan P.
Évaluation :
5
Nice staff
Shantae C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott H.
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Premières impressions
Évaluation :
3
It was the most beat up truck ever! Smelled like weed and lots of broken parts in it. The steering wheel wasn't in line either. Not impressed at all.
ELIZABETH ANN W.
Évaluation :
5
1st time using Redford location. Fantastic experience. Quick service and very helpful attitude. I will plan to return on my next rental need.
Kevin R.
Évaluation :
3
Rented an auto transport trailer. Upon pick up, the trailer was covered on hard snow/ ice. Aswell at the tire straps were frozen solid. This made it very difficult to load the vehicle onto the trailer and strap it safely and properly
Hassan A.
Évaluation :
5
Always great service at the Livonia location on Inkster road! Even in the middle of a snowstorm this past Saturday. Next time I rent the enclosed trailer!
David H.
Évaluation :
5
The management was professional and courteous. They answered all my questions and explained everything clearly. They made our day worthwhile and worry free.
Barbara R.
Évaluation :
4
I should have asked for a credit since the washer solvent was bone dry and on the on a forty morning washer solvent was needed. The remainder of the experience was fine including the roll down windows.Perfect for our needs.
David W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chloe E.
Évaluation :
4
The cargo van I rented was dirty inside and out the windows were dirty inside and garbage was still left in the van
Robert B.
Évaluation :
5
Very happy. All was a great Experience. Another day, will be Using u haul, again Happy 2024
Patrick B.
Évaluation :
5
While the facility is well maintained and staff is friendly, the cost of storage for a small space increased from $74 to $79 to $85 over the course of 2 years. Understandable that U-haul is in business to make a profit, but a senior discount or rate freeze for seniors over 80 who have stored with U-haul for more than one year would have been helpful. Respectable experience overall, but there are other facilities offering small spaces for much less.
dorris b.
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Expérience générale
Évaluation :
5
Friendly staff. New Vehicle. $19,95 local a bit deceiving because it's 0,69 per mile as well, but relatively affordable for what was needed for this move.
dorris B.
Évaluation :
4
If a reservation changes location due to availability, a phone call to the customer should be done.
Sebastian C.
Évaluation :
4
Although my experience went well, the driver side door would not latch unless you slammed it extremely hard, and the wiper blade were in terrible condition.
Wayne V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
1
Communication. As a first time U-Haul renter I was not explained anything. I know it was 20 min before closing but I was not explained anything. I asked if I could return to a different location and I was told NO. With no explanation or other possibilities. I have U-Haul place 3 minutes from my home, and I had to drive 15 miles back, plus my actual vehicle, to drop it off. In the middle of rush hour and rain. Wasn't even given instruction on how to return aside from drop the truck and key. Christopher A was no help. I will never use U-Haul again.
britaney G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WAYNE ANTHONY K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaun O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Betty L.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harvey R.
Évaluation :
3
i didn't move out. The office charges me twice for my unit and then gave me a 20-dollar late fee. The manager was supposed to fix but I never recieved.bank charge me twice. I am now getting a overdraft charge on my checking account.
Karen H.
|
Expérience générale
Évaluation :
5
Nothing. Your facility was easy to access, your staff were knowledgeable and helped us with the check in process and our needed moving supplies. The truck was clean and ready to go when as planned. overall a great experience.
Lisa R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd S.
Évaluation :
5
S.O.
Kevin C.
Évaluation :
5
Staff was exceptional..
kenneth D.
Évaluation :
5
Excellent customer service
John M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damario A.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary R.
Évaluation :
5
First time experience went well.
Susan J.
Évaluation :
5
Eldred chestnut
Eldred C.
Évaluation :
5
The cost per mile is ridiculous... For a simple 30 mile move of appliances, I was charged over $90... $20 for the rental, $11 for insurance, $7 for the dolly... And I broght it back with a little extra gas and clean... Over $50 for milage... A bit much but the staff were great and the vehicle clean...
FELINA MARIE P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
saddquia A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM TELLUE N.
Évaluation :
5
Wonderful experience, Two Thumbs Up 👍👍
Kevin james K.
Évaluation :
3
Be more attentive. Easy transaction, but didn't ask me if I wanted coverage or additions before giving me my total and telling me to pay. Materials and trucks were not well maintained at all- dirty and dusty. Staff was immensely uninterested and did not make my experience welcoming at all.
Bianca W.
Évaluation :
1
Dolly was not in the truck
Besart K.
Évaluation :
5
I don't understand why I go through online entering all of my information just to get to the store and have to do it all again?
FELINA P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tomeika M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
toi L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamila L.
Évaluation :
4
After starting the rented van, two warnings displayed on the dashboard regarding low tire pressure for both the right and left rear tires. These items should be resolved by U-Haul prior to renting out their equipment. Upon pressing the information button, I saw that 3 tires were in the mid-50's and one tire was over 70 lbs. Per the actual tire, they s/b inflated to 80 lbs.
Michael Z.
Évaluation :
5
That was one thirsty truck.
Steven B.
Évaluation :
5
Absolutely nothing, fast friendly service was given.
jason A.
Évaluation :
5
Check engine light was on but was told it's the sensor. Trucks could use updating… roll down windows and non-power locks.
Tammie C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel D.
Évaluation :
3
Trailer had trash inside. Ramp was slightly bent so it was very hard to get pins into sleeves. Hammer was left inside trailer. Trailer towed fine.
William R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie C.
Évaluation :
1
The staff that this location is extremely rude. Name tags were not worn so not sure who the guy is but he is the most unprepared person. Picking up boxes at 9am and nothing was ready and he says oh I didn't know you would actually be here at 9.... why schedule a time if I'm not going to be there. The girl behind the counter has a totally shitty attitude and doesn't bother to lift her bed out of her phone. All while I'm sure management is just there sitting on their asses
Joshua G.
Évaluation :
5
The van was clean, but the S.M.E.L.L. sprayed air freshener multiple times. glad i wasn't transporting fabric items...
LeAnn G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynne R.
Évaluation :
5
We rent from here a lot. They are very friendly and helpful.
Eric E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terance M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shannon G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA ANN R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cedric M.
Évaluation :
2
Hire people. Buy modern equipment. Have trucks with power windows and cruise control
Charles C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trolley D.
Évaluation :
5
Very nice staff
Jaret J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rand C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert T.
Évaluation :
5
Although the truck was clean and probably well maintained, it was old and I was fearful it would break down. Very bumpy ride and shook a lot. I gripped on tight to the steering wheel in order to keep it straight. Maybe needs a wheel alignment. Definitely needs new tires.
Patricia N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sara T.
Évaluation :
1
Where do I start? I was greeted by a female clerk saying what's up how can I help you? Highly unprofessional customer service. Next I hand her my driving license she tossed it back to me. I was suppose to have the uhaul for 8 hours instead I took it back after 1 hours because I just couldn't stop thinking about the service I experienced
LATONYA RENEE C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carlos J.
Évaluation :
3
Friendly service, though truck was not clean, and check engine light came on.
Greg D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Earl W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosalynn C.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
ZAHKIA MAKAYLA-GERALDINE W.
|
Expérience générale
Évaluation :
5
No complaints
Rashida B.
|
Expérience générale
Évaluation :
4
Happy with the price and that its heated,
Ryan M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZEBULON S.
|
Online Move In
Évaluation :
3
Price raised for nothing.
MICHAEL S.
|
Expérience générale
Évaluation :
5
Friendly Staff and reasonable rates, in addition to a vast assortment of moving vehicles.
Richard M.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Saga A.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela C.
|
Expérience générale
Évaluation :
3
Well maintained usual building .
Donnell B.
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Diamond T.
|
Expérience générale
Évaluation :
3
Customer service is awful, especially when trying to call in. I’ve waited over 40 minutes each time I tried to contact the store.
Richie H.
|
Premières impressions
Évaluation :
5
Connor was incredibly helpful and kind. There was a problem with my reservation and he managed to get everything fixed very quickly.
meghan w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David H.
|
Online Move In
Évaluation :
5
I needed 3 small storage units temporarily while going through a bad divorce. The staff at the Redford location was very helpful with getting me the units that I needed. The customer service at this location was great.
denein f.
|
Expérience générale
Évaluation :
5
I would like to have had a down level locker
Tanya C.
|
Online Move In
Évaluation :
4
the storage unit on the top level is difficult to access I had asked several times for a lower unit. I was told to leave my info and someone would call when a lower level was available. I inquired 4 - 5 times .
Sarita F.
|
Expérience générale
Évaluation :
5
the staff there is awesome
Karen H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charityleeann O.
|
Expérience générale
Évaluation :
5
Thank you so much ver good storage no problem s very nice employees
Gwendolyn M.
|
Expérience générale
Évaluation :
5
Very pleased with the service.
Nathaniel P.
|
Premières impressions
Évaluation :
5
Marina was awesome and Alex was very helpful!!
WEndy S.
|
Premières impressions
Évaluation :
5
No real complaints. Thank you.
CARMEN S.
|
Expérience générale
Évaluation :
5
staff is great
Karen H.
|
Premières impressions
Évaluation :
5
Very nice and professional young lady Thank You
Gwendolyn M.
|
Premières impressions
Évaluation :
5
Staff was very friendly and professional. They were knowledgable and able to answer all my questions. Keep up the great work ladies. I will certainly look to use their services in the future.
Sharon B.
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Réservation
Non les évaluations ont été soumises pour cet établissement.