Customer Reviews for U-Haul Moving & Storage of Redwood City

9 403 évaluations

2200 El Camino Real   Redwood City, CA 94063
(E Of Woodside Rd)

(650) 365-6233

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(650) 365-6233

2200 El Camino Real
Redwood City, CA 94063
(E Of Woodside Rd)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing, fine like it is.

Mohamed ElGasseir 
Évaluation :
5

Jose is very hard working. Wish the manager was more present. 1 person to fill propane ,work counter,,check trucks in,restock

MICHAEL SWEENEY 
Évaluation :
5

The truck was in great shape, except the tire was low. We had to go get air in it.

kelly schoephoerster 
Évaluation :
4

Friendly and quick service. I was in and out of there in about an hour.

Jason Leung 
Évaluation :
4

Location seems very understaffed

William Kerns 
Évaluation :
5

Very convenient, and easy to understand, very flexible

yi zahng 
Évaluation :
2

Employees were completely unhelpful and did not provide directions. They were to busy responding to personal text messages to help with a speedy process.

Matt Cooper 
Évaluation :
4

Vehicle was great and worked fine.. Was disappointed in inadequate response in return process; fuel reading and fill up charge. Initial reading was 1/4 ; final listed indicated about half of that; despite applicable fill up by mover associate. Was expecting min $30 refund due to this reason. Appears there was inadequate coordination.

Srikanth Seelin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salvador Ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL BRITTER 
Évaluation :
3

Location under staffed

Robert Caves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SWEENEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam Grey 
Évaluation :
5

Check in the rent the same day it was returned. Jose Barajas was very helpful, good listener, able to correct the problem.

Richard Greene 
Évaluation :
5

Nice and friendly helpers to customers.

INDIRA GARCIA 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberley Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Sheinbaum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Medina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie McMahon 
Évaluation :
1

I set up a reservation with additions (furniture pads, dolly, tape) and was told I did not add these items when I had the confirmation in my hand. The price was double what I signed up for online (for the same exact items and didn't even get the furniture pads nor the dolly). Also was never told there was a late fee …. Worst experience

hayley sponsler 
Évaluation :
3

I had to wait close to an hour so someone would help me (they weren't too busy guy was just outside). I wasn't shown single thing about the truck or how to use it. Guy didn't even do walk around or check mileage. So I had to do it all to protect myself

Irakli Mikiashvili 
Évaluation :
5

The point of sale machines at the Redwood City, location needs networking help. It took more than 20 minute for staff member to complete the paper work to pick my scheduled trailer pickup. Everything was fine.

James Heywood 
Évaluation :
5

The attendant was extremely helpful and caring and went above and beyond . Had to call and exchange for a pickup and they took care of it on the phone and were again very accommodating and helpful . Felt really good and comfortable . Returning was easy and I would give the agent 100 %

Shazia Jang 
Évaluation :
1

Only one person working. Took me 1 hour for someone to help me out when I had already reserved a truck for the day. I know it wasn't the employees fault but it sucks that he was left on his own on a busy day.

Guadalupe Rodriguez 
Évaluation :
1

Trailer was not ready. I hooked up and unhooked when done. No staff came to assist. App did not work for checking

Robert Caves 
Évaluation :
5

Totally satisfied with the service.

INDIRA GARCIA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Batteriger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Caryotakis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha torres 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio navvaro 
Évaluation :
4

The mobile check in process is stellar. Thanks.

DENNIS GARCIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pablo galicia 
Évaluation :
4

Great product and service. Just be aware that the furniture pads are for rent and needs to be returned with the uhaul.

Tam Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Appel 
Évaluation :
5

excellent, easy, great location,, friendly, knowledgable staff

carol williams 
Évaluation :
5

Keep doing what you’re doing.

JOHN ANAGNOSTOU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Newsom 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma Freeman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Papay 
Évaluation :
3

I took a teuck of 10 not 20! I should be charged $19,95 not $39.95, also at my cars I was charged $103,59 and $111,3 What is this? The person behind the counter said everything is fine, no paperwork and after this? Please review this as soon as possible, this is called trust!

JEFFERSON CALDEIRADAVIDDOSSANT 
Évaluation :
5

The App made it very easy!

Jane Dulaney 
Évaluation :
5

Great service

MICHAEL SWEENEY 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MIN SUK KIM 
Évaluation :
3

The truck smelled horrible although it was clean.

Nakia Davis 
Évaluation :
5

The gentleman on check in was super helpful, efficient, motivated and friendly.

Walid Arnaout 
Évaluation :
5

Everything worked out just fine. Very helpful staff and the equipment worked very well.

Duarte Silva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Cadenas 
Évaluation :
5

You Are Already The Best!

Thomasina Dorsey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Sweeney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia Beeger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd gemette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Calderon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara Holloway 
Évaluation :
5

All great

Jeff Miller 
Évaluation :
5

1. The price for CDW is excessive for a day rental. It ought to be about $10 for the day. 2. The moving blanket I purchased for about $20 was of poor quality; not the normal moving blanket I am familiar with. The outer "fabric" tore upon initial use. (can't even really call it a fabric; more like thin plastic?). 3. I had to clean the interior of the front windows as they were so hazy that it affected visibility significantly. 4. Glad I wasn't moving things very far; the cost per mile is too high. Otherwise, it did the job.

DALE GRACE 
Évaluation :
5

good customer service

todd gemette 
Évaluation :
5

Picked up my truck this morning. Everything went really smooth. Everybody was very helpful.

Russell Knight 
Évaluation :
4

The issue I had was that my U-Haul vehicle needed a service and the engine wouldn't start when I was just about to return it. But I have previously had good experience with UHaul and the service I have received.

Liz Maples 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elenoa Fuka 
Évaluation :
5

Excellent customer service

jose sandoval 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Knight 
Évaluation :
2

I reserved my space online. When I arrived to look at the unit before moving items, the code I was emailed didn't work. I went into the office to speak with the rep at the counter and let him know my situation. He didn't say much but handed me a card to gain access and how to use it. I was able to get in. I was aware my unit was on the second floor, but there was no elevator. When I opened my unit, trash from the previous tenant and the top was chain link fence (not a solid ceiling) with trash on top of it. This wouldn't work for me. I went back to the office and explained I could't use a unit upstairs without an elevator. There was space on the ground floor however it was more expensive. Based on the condition of the upstairs unit, I decided this wasn't the facility for me. I thanked the gentleman and he canceled my unit. I now know why the space was so inexpensive.

Kathy Newby  |  Expérience générale 
Évaluation :
1

I was grossly overcharged for gasoline. I drove 20 miles and I added 1,5 gallons and was charge for an additional 2 gallons at $6 per gallon plus a $30 gas service fee. I would like a review and refund

Mark Gilles 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan Peterson 
Évaluation :
5

Nothing. A great helpful and efficient team

susanne pillay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Zarate 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter Chuck 
Évaluation :
3

The manager spends most of his watching movies on his phone. Looks disheveled most of the time. Good thing Jose is there ,often by himself filling propane ,working desk,hooking up trailers etc Have no idea how he made manager

mike sweeney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert masalosalo 
Évaluation :
2

Hitch was not compatible with my car, even though I used the website to find the right model. The person who installed the hitch did not show up on the day of my reservation. He showed up late the next day during my rescheduled time. After completing the installation, the car made a very loud noise due to the incompatible parts. He and other employees expected me to fix the problem myself. I had to drive to an auto parts store to purchase additional materials and drove back to the uhaul center and ask him to fix it, which he did. He did a good job fixing it, but it is a hacked together solution and should not have taken this much convincing. The parts are simply not compatible, which is a design flaw in uhauls hitch system. The missed and then late reservation times are very unprofessional. Uhaul is a company that people rely on during moves, when time is of the essence. This could have derailed my move if I had waited any longer to schedule an appointment and not insisted that the hitch be fixed after installation.

Nicholas Virzi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chi Hung Lai 
Évaluation :
5

Excellent service

Alejandro Sanchez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis Medina 
Évaluation :
1

I rented a car trailer 1/25/2024 for 68,37 per day and needed it 3 days. I returned it yesterday at 8:15 to find Sunday's hours of operation opened at 9:00AM so I waited. The office employee walked across the parking lot at 9:25 being 25 minutes late and had a very strong odor of marijuana all around him. No explanation was offered to myself or the others who had been waiting outside. I was present prior to 9:00AM to return the trailer. Today I have excessive charges on my VIsa card. Three days times 68,37 totals $205,13 What possible explantion is there total charges of 596,88 minus 205,13 = 391,75 ? Please correct this mess right away or I will contact Consumer Affairs.

Randall Starrett 
Évaluation :
1

I rented a van without a rearview mirror and without the dolly I had reserved. I had to move all the boxes manually and without the dolly on Sunday night because the store was closed, and there was no one around. Additionally, I tried calling customer service, and they put me on hold for more than 10 minutes. Consequently, I wasn't willing to wait so long after they had made that mistake to provide a solution with the stores closed. The next day, when the store was open, I went to complain with the van already loaded. The only solution offered was to give me the dolly that morning and then, after unloading, exchange the van, which would cost me extra miles and time from my rental. It has been a horrible experience due to the danger of driving without a rearview mirror, the extra time wasted during the vehicle exchange, and the additional time spent on moving without the dolly I had previously rented. Furthermore, I purchased a mattress cover on the same day when they changed the van, and I had to pay for it afterward. I've had a terrible experience, and I won't rent with U-Haul ever again.

Nicolas Sotelo Ferreira 
Évaluation :
2

The unit rented out to me had many issues that wasted my entire day off yielding minor productivity. Firstly the keys given out with the wrong key to the rear door lock. The local U-Haul never answered any of the multiple calls which transferred over to the nation answering service. The operators on the national service, while sympathetic, only transferred me to Roadside Service that did not answer when transferred over. Our storage unit is four block from the rental facility we had loaded up and drove 92 mile to our new house. So we ended up deciding to drive back to the rental facility, while my wife called them and they finally answered. We explained the situation and they said they would handle it. Upon arrival no one was available to help as only a new employee on her third day on the job was there alone. After 30 to 45 minutes another employee came in and proceeded to cut off the lock and replaced with a new lock. We drove back home and unloaded the truck. Then we drove back to the rental facility to drop off the unit. On the way the transmission on the unit failed and the check engine light came on. Essentially we drove double the mileage and made only one of two trips with our belongings. This is the one day I had off work until February 3. This means I have to pay another month of rent, while all the while this could concluded in one day! Thank You U-Haul, NOT!

Carlos Varela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edi Bertrand 
Évaluation :
5

Everything was perfect but I am disappointed I was charged $30,6 for gas and the truck was not on full. Actually I returned it with more gas, I will check on that tomorrow. I had a passenger in the car with me who was the person who saw how the amount of gas in the car. My rental was on Wednesday, January 24, Bridget Grant

bridget grant 
Évaluation :
5

Keep doing what you’re doing!!!

JOHN ANAGNOSTOU 
Évaluation :
2

I see the reason why this location gets bad reviews. Girl up front had zero personality and was texting on her phone for most of the time while I was getting the paperwork done. No she was not using it to do anything for the rental. The guy that got the trailer was so weird and had a huge hole in his pants right in his crotch area. Huge hole. My girlfriend couldn't even look at him scared she'd see something.

Greg Barraclough 
Évaluation :
3

Unit was well worn, leaves inside. Guys forgot to load dolly, so I had to go back. Actual charges were higher than stated on reservation, without explanation, so I have to go back to get an explanation and possible refund of overage.

Jeff Honda 
Évaluation :
4

I have not received my receipt

Melissa Jordan 
Évaluation :
5

Great job - very straightforward rental experience

Jared Zerbe 
Évaluation :
5

Everything went as expected and easily

Ferris Lewald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Garcia 
Évaluation :
1

It took 45 minutes + to pick up a vehicle I had reserved over a week prior. They could not find my reservation and it took several associates to process the rental. Then the vehicle was blocked by another and I had to go back inside and ask someone to move it. The vehicle I was assigned clearly needed maintenance, the transmission made strange noises when shifting and the wheel well was dented causing the tire to rub when turning. I picked up my reservation on Thursday and received a call on Sunday morning asking where the vehicle was and that it was supposed to be returned on Saturday evening. Why did they not call on Saturday? The rental was supposed to be until Monday evening why did they not have the correct information even though my email confirmation had the correct information. There was a great deal of frustration around the entire process. This was not the first Uhaul rental I've done but the first at this location. I will not be utilizing this location in the future and possibly not Uhaul at all. I don't blame the associates for not knowing how to do things, I blame management for poor training on systems for the frustrations I had to endure.

Jenna Cornell 
Évaluation :
1

Checking out 24/7 failed so I couldn’t check out earlier https://x.com/semerda/status/1746776793623982271?s=46 — also location is a cesspool of crime so wasn’t comfortable at night in a poorly lit area.

Ernest Semerda 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN KOLOZSI 
Évaluation :
5

Friendly, fast and efficient.

greg hutchinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco chan 
Évaluation :
4

The process of picking up and dropping off was very smooth. Will definitely be back if needing another rental.

Aili Ice 
Évaluation :
5

The customer service reps in both Redwood City, Ca and Mountain View Ca were excellent. Give them a raise!

Robert Garcia 
Évaluation :
1

My rental experience was terrible. There were numerous customers at the location and not enough staff. The staff who were there were running back and forth aimlessly, and it was hard to get anyone's attention. I booked a van using self-service. At pickup, the app, which is extremely clunky, crashed multiple times. When the staff tried to help me, they could not find the key for the vehicle I booked. Everything was comically disorganized. Fortunately, they gave me another vehicle, which was not updated in the system and did not match what was in the app. The process took more than an hour, and returning the vehicle was equally as bad. The U-Haul customer experience is absolutely horrible.

Matthew Gasperetti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

silvia garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Geschlecht 
Évaluation :
5

There's not much to improve ~ You all at Redwood City U Haul are Great ~ and I will always go to you for Rental Services. Thank you very much for your excellent Service. Sincerely, Ron Middel

Ronald Middel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashia Jarosh 
Évaluation :
5

Every thing was fine

george martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADIA TAYLOR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey Cole 
Évaluation :
1

The staff member that assisted me was rude and argumentative when I told him I was entitled to a promo he did not want to give me. I had to repeatedly direct him to the UHAUL website for reference until he finally applied it for me.

KIMBERLY JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delvonna Cooper  |  Premières impressions 
Évaluation :
4

The staff at the Redwood City store have been outstanding. After a couple of visits to the Mountain View store, I realized that they might be exceptional, but perhaps MV is just understaffed. The place was well-lit, but not the unit. I found rat feces on my stuff when I emptied the unit, but no damage worth mention. Again, kudos+ to the RWC staff!

Raymond Krug  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Janny  |  Expérience générale 
Évaluation :
5

I love the staff at that location. They're very great.

MARCUS VARGAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE CROSS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yareli Vargas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT CLIFTON DREWES  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindley Ridgeway  |  Expérience générale 
Évaluation :
1

I reserved and confirmed a medium storage unit the day before and on the day of my move in. After check in, it turns out the storage unit is still locked. The attendant told me to come back in a few days which is not feasible for me since I am coming out of state. I had to rush to the closest storage unit at Belmont, CA and have to store my things there instead

Rajany Dy  |  Expérience générale 
Évaluation :
5

The manager was awesome and the staff was very helpful. They really assisted in finishing my cross country moving experience. They made the closing out process so easy. Merci.

TIMOTHY ZASLY  |  Premières impressions 
Évaluation :
5

Great local staff

Andrew Hendrix  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky McDuff  |  Expérience générale 
Évaluation :
1

horrible experience. I found a dead rat in my storage unit and a month later someone broke into my unit and stole all my belongings. Facility manager Nicolas Lopez doesn't do his job at all, he was never available by any way - never on the site, neither answering calls, texts or emails. I didn't received any help I needed

Olga Pavliuk  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ketty Bacigalupi  |  Premières impressions 
Évaluation :
5

I had never had a storage unit before. Several friends who have rented storage units (elsewhere!) had mentioned to me that the properties were sketchy or located in outright dangerous neighborhoods ... or were dirty orhad leaks or a stench ... or getting in and out was a hassle ... or some combination of these factors. Then another friend told me that Redwood City often has problems with rats. I'm pointing these things out to you so that you understand the bad conditions I expected. However, this Redwood City U-Haul storage facility was much closer to my most optimistic wishes than to my low-bar expectations. Every time I visited, the place was clean and easy to access. I always felt I was safe here and that my belongings would remain secure after I left. I was impressed that staff members were only one room away (as long as I visited during regular business hours) if I had questions. On my first visit, a staff member made sure I knew where the bathroom was, which made me feel welcome. During another visit, I had trouble repositioning scaffolding/staircase, and a staff member took notice of my struggle and offered to assist me! I was more than happy with my experience here. Thank you to your wonderful staff!

GENEVIEVE LANDMAN  |  Expérience générale 
Évaluation :
5

I'm happy that this is the facility I chose for storing my belongings. It seems safe, it looks and smells clean, and I spoke with three employees during different parts of my visit--all of whom were kind and helpful.

GENEVIEVE LANDMAN  |  Premières impressions 
Évaluation :
5

Absolutely LOVE Nick & his entire Crew!!! Professional, polite, always helpful... Their Uhaul is our "go to" for everything we need. We drive out of our way to utilize this location "because" of their Exceptional Service...

Amy Salvato  |  Premières impressions 
Évaluation :
5

Nicolas Lopez and staff were very customer friendly. Unit 1099 - Pauline

Pauline Hamamoto  |  Expérience générale 
Évaluation :
5

Very nice gentleman who was helping me with very good manner is a plus 🙏

sharon fifita  |  Premières impressions 
Évaluation :
1

The poor rating has nothing to do with the facility. It was great. You earned this rating by not honoring my 30 day vacate notice. You tried to charge me for another month, and your site mgr., (Mr. Lopez) I think, didn't respond to any of the 4 email replies I sent him and also copied U-Haul, referencing my vacating the site. He only attempted a text communication after he realized you were sending this questionnaire to me. I have been so upset, I couldn't reply till now. I hope this is a one-off, as I hadn't experienced anything like this with U-Haul before. I think you provide a great service and I will continue to patronize your company, just not in Redwood City, CA, anymore. George Gromoff

george gromoff  |  Expérience générale 
Évaluation :
5

The General Manager, Nicolas Lopez, was very professional. His customer service was outstanding. Thank you. Pauline 1080

Pauline Hamamoto  |  Expérience générale 
Évaluation :
2

I did have some difficulty climbing the steps to get to the storage bin especially because of heavy items. At 80 years old it was a struggle for me to the second floor.

Vernon Bevans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline Hamamoto  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Paisley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zili Ma  |  Expérience générale 
Évaluation :
5

I highly recommend using U-Haul storage facilities. There are many pluses and some negatives. On the plus side it is not expensive, conveniently located, lots of space for the price and accessible 24/7, the one-month free feature is a great bonus. On the negative side the height of each space could be higher, there are no elevators if you are on the 2nd floor.

Vernon Bevans  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zili Ma  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Valenti  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis LaBell  |  Expérience générale 
Évaluation :
1

The hours posted online are not what there practicing. The access codes for doors don't work the access cards your given don't work on doors .the security system is below par. When you here or see u-haul logo you think American, Professional,Secure. This (Redwood City) site has failed.

Paul Dominguez  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yolanda Conawaywood  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny WadeJames  |  Expérience générale 
Évaluation :
5

Excellent experience. It was difficult to vacate, however. I did an in person walk through and had to call and speak to multiple people before my account was closed.

Elizabeth Arce  |  Expérience générale 
Évaluation :
5

Manager Nicholas is great. He is kind, understanding, considerate and professional.

Phyllis LaBell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul Dominguez  |  Premières impressions 
Évaluation :
3

Expensive compared to other storages

TIMOTHY MCCARTHY  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Valenti  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy Wong  |  Premières impressions 
Évaluation :
5

Thanks for being so close to my home.

Mychal Breaux  |  Premières impressions 
Évaluation :
5

The customer service is great and the Manager very knowledgeable and work hard to keep the business running smoothly.

GILBERT SIMPSON  |  Premières impressions 
Évaluation :
5

The customer service people were always helpful. One young lady there was a prodigious and exceptional worker.

ellen spencer  |  Expérience générale 
Évaluation :
1

I just moved out of my storage unit. My things had been there since 2018. I found rat feces and rat smell in all my belongings. My shoes and clothing are expensive and can never be replaced. U-Haul should pay to have my clothing dry cleaned, at least.

jacqueline harrigan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iris Zhang  |  Expérience générale 
Évaluation :
5

Uhaul Redwood City was awesome! I had a indoor unit for a year. Staff was always friendly.

Lynell Moody  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT RYBALKIN  |  Premières impressions 
Évaluation :
5

The staff was great, everyone has great customer service skills,👏👏

FERDINAND VASQUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patriciah Kagiri  |  Expérience générale 
Évaluation :
3

Storage unit was not clean. Also the unit was on the second floor and there was no elevator

Sicong Huang  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Arce  |  Premières impressions 
Évaluation :
4

Very customer friendly and very knowledgeable of the customer concerns.

gilbert simpson  |  Premières impressions 
Évaluation :
4

The one drawback was that my unit required a metal staircase to be positioned in front of the unit. It was a bit tricky to get in and out.

JOHN MIDDLEKAUFF  |  Expérience générale 
Évaluation :
3

Like with everything else involved on Uhauls side of my move, things were not at all what was requested. I requested and reserved a certain sized storage unit. When I arrived , I was told it wasn't available, but I could have a 4x4 unit. I explained thay I had a one bed apt full of goods, and needed the bigger unit that was promised me. I was then given an 8x8(?) Unit that was still too small for my belongings. I had to get an additional 4x4 unit. Now I'm stuck with 2 payments a month. Uhaul has played bait and switch with me this entire move. From the first truck and trailer that was switched out and too small, to the storage. Also, the movers that uhaul listed ended up tearing my mattress when they forced it into the storage unit, then scratched up my dining chairs.

James Allen  |  Premières impressions 
Évaluation :
4

Staff did an amazing job, I absolutely loved and appreciated it! The only issue is that I can't access this storage outside of the working hours because there is an issue with security alarm setup but other than t it was great!

Olga Pavliuk  |  Premières impressions 
Évaluation :
5

The crew here is an excellent example of how customer service should be. professional, friendly, courteous and knowledgeable. I have dealt with Daniel a few times over the years and always a great experience. UHaul Redwood City ROCKS!!

JOSEPH OBRIEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE ROBINSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Murillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ARCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra Murillo  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Peccorini  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian markelov  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Lester SUMPIO  |  Expérience générale 
Évaluation :
5

The young woman that assisted me was wonderful. She was quick, efficient and friendly. Truly the exemplary customer service representative.

Judith Lopez  |  Premières impressions 
Évaluation :
5

Huge difference in customer service at Redwood location versus Belmont location. Redwood staff was friendly and helpful. Belmont staff was not helpful or friendly.

Judith Lopez  |  Premières impressions 
Évaluation :
2

Reserved a bottom floor unit, and the website showed me that there was one available. Got to the store to see the unit and had to wait a really long time for someone to even come to the counter, then was told that there were no more bottom floor units. I had just moved here so I didn't really have time to look for another storage unit on the spot ( which was probably a huge mistake) and decided that this would have to do. I had auto-pay set up, and even got emailed receipts, and after having just paid rent, I got a notice that our rent had not been paid and was told our unit's lock had been removed and a notice placed there as well. I had to go to the store and show the email to have that taken care of, only to find out they had lost my original lock, so I had to get another one. When we finally got a new unit somewhere else, I noticed that there were water marks on some of our things that weren't there before, so something had to have leaked or sprayed onto our things. I'm glad we were able to have at least some kind of storage for the time being, and for what it's worth, it was secure and nothing was stolen or damaged. The employees, when there is one available, are very friendly. Not super happy but it wasn't the worst possible experience.

Miki Hirai  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose Herrera  |  Expérience générale 
Évaluation :
5

The associate that greeted, and helped was so nice. It's so rare to find such people, (especially someone much, much younger then me), that are genuinely so courteous. Wonderful Cutomer Service, thank you. Rose Lang

rose lang  |  Expérience générale 
Évaluation :
4

The units are a little small. Short on the inside.

Michael Harper  |  Premières impressions 
Évaluation :
3

The instructions were great, and staff was friendly. The unit was clean enough, but we did have to pick up dinner trash and hammer down a few staples that were dangerously sticking out. The most important part was that our unit did not measure 8' by 6' which was absolutely surprising. It was 7,5' by 5,25' which made a huge difference for us. We packed up an 8x6 area at home to figure it out, and when we showed up, the unit was noticeably smaller than advertised! Why can't you just list the true interior dimensions of your units??

Kapil Easwar  |  Online Move In 
Évaluation :
3

Good facility but the rates are extremely high

Jason Kremers  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ryan tan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Winokur  |  Expérience générale 
Évaluation :
1

Hey there. Please give me a call when you get a moment. My rep Jailin was doing her best but she was ill, sneezing (yipes with Covid), and exhausted when she helped me this afternoon. I was promised an 8x8 unit and rolled in with a moving van and auto transporter, 1 way reservation. I had to get the car off myself, outside the lot because it was so hectic and understaffed inside the gates. And in the end... (cue the sad muzak), the storage unit I was promised was double booked. I drove for 2 days, had follow up calls confirming the unit was available just to find out I couldn't store my stuff at this location once I arrived. I'm going to use the remaining days of the use of the moving van but am very nervous about what comes after that. Please, if you would, call me so we can discuss my plan B for where to store my belongings if I run out of time. P.S. I know covid has wreaked havoc on communication and software systems and therefore not everyone has the best and latest information, but it had a severe negative effect on me during a major move in my life. Let's please work something out ASAP.

Jennifer Price  |  Premières impressions 
Évaluation :
1

NEVER SIGNED UP AND GOT SOME RANDOM INSTRUCTIONS___MAYBE FRAUD IN YOUR SYSTEM

Mark Flynn  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike sweeney  |  Expérience générale 
Évaluation :
5

Staff is excellent. Very polite and considerate and helpful. If I ever need a storage again I will probably come back to this storage facility. Thank you for your outstanding customer service and friendly staff.

bridgette damon  |  Expérience générale 
Évaluation :
5

friendly and effieient

Jesse Capilitan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Kuperus  |  Premières impressions 
Évaluation :
3

Expereince was about as expected. We had our unit for 10+ years and the facility upgraded significantly during this time. The price increases were a bit daunting every year.

LOUIS CAVALIERE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTHIAN MORALES  |  Expérience générale 
Évaluation :
2

The truck rental amount that I was quoted was different amount when I arrived to pick up the truck. Nothing I could do but to pay the higher rental rate.

TINA Abello  |  Expérience générale 
Évaluation :
5

Great experience

tess RITCHEY  |  Expérience générale 
Évaluation :
4

Check -in was easy, and the staff was very friendly and helpful. I had contacted several other storage facilities in the area, and the customer service was terrible, so I was very happy to find UHaul.

tess RITCHEY  |  Premières impressions 
Évaluation :
5

I will recommend UHAUL to friends and family!

hermie kamin  |  Expérience générale 
Évaluation :
4

The staff are/were very friendly & helpful.The building is clean & the truck was also clean & ran great.

LeAnn Empet  |  Premières impressions 
Évaluation :
5

The workers stayed behind when I had to go slightly over closing time, to make sure I got everything out. Great service!

Zheng Yan  |  Expérience générale 
Évaluation :
5

Very Well Done.

Joseph Johnson  |  Premières impressions 
Évaluation :
4

Staff was very helpful and friendly.

GREG BAILEY  |  Expérience générale 
Évaluation :
4

No comment!

hermie kamin  |  Expérience générale 
Évaluation :
5

very grateful to the general manager and staff for helping make our move from CA to TX very smooth

William Brouwer  |  Expérience générale 
Évaluation :
1

The staffs were unfriendly, service are worse and the feedback system never fixed. Unfortunate.

Yeehui Yeo  |  Expérience générale 
Évaluation :
5

Awesome service.I recommend U-haul to everyone.

william lockwood  |  Premières impressions 
Évaluation :
5

What I expected.

ERIC JOHNSON  |  Expérience générale 
Évaluation :
3

I was wonder why they hold me $10,93 and still not refund after 4 days. I got a reminder call from them when my boxes arrived. I haven't been to there since moving helpers picked boxes for me.

SAU LING LEE  |  Expérience générale 
Évaluation :
3

Lines were long when I returned my trailer. Employees were not able to handle my situation when my Ubox did not get delivered on time, so they gave me the business card of someone to call. Poor.

Ronald Strong  |  Expérience générale 
Évaluation :
1

I had called in and explained my needs. The unit they reserved for me did not even come close, and they had no units that could work. As a result, I lost hundreds of dollars worth of furniture.

Ethan Fialkow  |  Premières impressions 
Évaluation :
5

My experience was wonderful

richard green  |  Premières impressions 
Évaluation :
3

It helped that they recognized the need to correct their mistake in reserving the wrong unit. It was handled professionally and promptly.

Marc Debois  |  Réservation 
Évaluation :
5

Rates are reasonable and the package(Uhaul box) was delivered on time without any damage. I also went with third party moving help provided through uhaul website. Overall good.

Sriram Srinivasan  |  Expérience générale 
Évaluation :
5

The staff at RC facility are amazing. They handle so many people's needs very efficiently + a very friendly manner. Transferring stuff < a U-box > to a smaller unit was tough but doable w their help

Susan Oksanen  |  Expérience générale 
Évaluation :
5

Stellar customer service. General manager should get a raise, and emplyee Daniel, should become assistant manager.

Christopher Turner  |  Réservation 
Évaluation :
1

I was informed that my storage was compromised and valuable content sold without my consent; no effort was made to contact me via phone. I expect you to restore the content if I were to pay any fee.

TATSUTO ISHIMARU  |  Expérience générale 
Évaluation :
1

MovingHelp sent someone over trying to scam me. I know that's not UHaul's fault, but that makes me do not want to us UHaul ever again.

Liang Kong  |  Expérience générale 
Évaluation :
4

yea

Philipp Prosseda  |  Expérience générale 
Évaluation :
1

The Redwood City U-Haul staff had minimal training on their own software. It took multiple phone calls to get basic information about my UBox, and I was transferred over and over without explanation.

Shawn Musgrave  |  Expérience générale 
Évaluation :
4

In general, very satisfied with the care taken to my belongings. However, communications between storage facilities and customers should be streamlined (I was called many times).

Kelley Langhans  |  Expérience générale 
Évaluation :
5

everything worked as expected. got help for moving so didn't see the facility.

Umut Varolgunes  |  Expérience générale 
Évaluation :
4

Unit was easy to access w/ personal card. Website stated that the facility had 24-hour access, but is only open when the front desk is open. Unit roofing was loose, but tricky to access.

Katherine Roehrick  |  Expérience générale 
Évaluation :
2

The dropoff spot in Redwood City was severely understaffed on Saturday. There was a long line at the desk and only three highly-stressed employees on duty. More staff would have benefitted everyone.

Laura Anderson  |  Réservation 
Évaluation :
4

Merci.

Courtney Tan  |  Expérience générale 
Évaluation :
5

Great location. Stellar service. The General manager and staff, seem to run a tight ship; always helpful and willing to go the extra mile. I will surely recommend to other's here in Woodside area.

Christopher Turner  |  Réservation 
Évaluation :
3

The other problem with this location is the long wait. They seem under staff. The u-box is a great service but it would so much better if the U-bix were ready in advance of my pick up and didn't wai

Eric Martel  |  Expérience générale 
Évaluation :
4

Staff we're very helpful and friendly, but location suffered long waits due to shortage of staff.

Eric Miller  |  Expérience générale 
Évaluation :
5

Our Ubox did not arrive at the Uhaul destination .The General Manager in Redwood city Nicholas was very accomadating, he took care of our box, truck and dolly. We recommend Uhaul thanks to Nicholas!

elizabeth luxenberg  |  Expérience générale 
Évaluation :
3

-They hold on to rent checks too long before depositing them -I was called and told that since I moved out on the beginning of the month they'd destroy my payment, but it cleared, now I await a refund

ANTHONY ROBBINS  |  Expérience générale 
Évaluation :
1

my U-box was guarantee delivery on June 28th, but when the mover helper was there to pick up. They said they have no ideal where is my u-boxes....

Mi Ni Wu  |  Expérience générale 
Évaluation :
4

The office help is really what makes this u-haul great. True customer service experts!

HEIDI MORRISON  |  Expérience générale 
Évaluation :
1

When we loaded our SUV to store the items, they said they could not find the storage I reserved more than a month ago. They would not help us load our items back nor find another location. Worst place

YASUKO SWANN  |  Expérience générale 
Évaluation :
4

The only drawback is you can hear rats or mice in the storage units somewhere .

Erin Cano  |  Expérience générale 
Évaluation :
3

Straight up lied to about the unit we were getting. Very limited access hours, and place was always packed making it very difficult to get in and out to access the things in storage.

conrad bryers  |  Expérience générale 
Évaluation :
5

The whole staff, especially Nick, were great very honest and "human". They put forth the effort to accomplish fast and efficient service. Five stars!

BREA CRINER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page