Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mr. Blake, was great! Very kind and professional. Booking was a breeze as well. The truck ran smoothly and no issues.
Moses Mhayamaguru
Évaluation :
1
Le client n'a pas laissé de commentaire.
Steve Schley
Évaluation :
5
Everything went well.
Carlos Rivera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duane Hebert
Évaluation :
5
The staff here are great! Always on top of their game! Very nice and super helpful. As long as we don't have to wait in line, we are in and out in no time at all! They really do a great job at this location and because of this, we don't go elsewhere.
scott bruce
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Cada
Évaluation :
4
Le client n'a pas laissé de commentaire.
Perrie Garland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred Jensen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew Bakken
Évaluation :
5
Le client n'a pas laissé de commentaire.
rick Anderson
Évaluation :
1
I was told that somebody would call me ahead of my appointment, which they did not. I did receive an email stating to pick up my rental after 4pm. When I arrived around 5:30pm (which was after the 4pm I was told), there was not the size rental vehicle I had reserved on the lot. I was told that there was an "emergency" and my vehicle was given to somebody else. I was forced to settle for a smaller truck and was unable to fit all my items in the smaller truck. I was "compensated" by giving me the price for a smaller truck. This was incredibly disappointing and caused me a lot more stress.
brian smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Behrends
Évaluation :
5
The guy that checked me in was training, he did really well considering. The guy that was training him was also great. He double checked their work and helped speed up the process where he could without impinging on the other person's training. Drop off was really quick and easy. Overall the best uhaul experience I've ever had.
Kayla Behrman
Évaluation :
5
Very quick in and out!! Easy to work with definitely will be back
Dan Fisher
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Gutierrez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jermico Amon
Évaluation :
5
Staff very good and helpful
ahmed alnadawi
Évaluation :
5
Have more staff, so folks don't have to wait 25 minutes to check out.
Herbert Fox
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Platt
Évaluation :
5
The trailer I had took road water in rain. The wet items were only near the door.
Benson Mattison
Évaluation :
5
Fast easy return.
Daniel Holter
Évaluation :
5
Excellent customer service. Keeps me coming back.
John Stahl
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Theis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald Nelson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dru Larson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chanda Ounkong
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Hegge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Hansen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Hawkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Madhu Nagaraj
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick Lowrey
Évaluation :
5
Wayne was very helpful with our transaction and also helped with info on hiring someone to help in our upcoming move.
Jeff Suhr
Évaluation :
5
The team at this location is second to none. Always friendly, always helpful, and make you feel appreciated for being a customer.
Dru Larson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Brunette
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cory Markham
Évaluation :
5
The employee, so helpful. Very good communication
Dhyaa saied
Évaluation :
3
Customer service training for your employees.
Miranda Beeman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Hansen
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Myhrwold
Évaluation :
5
Gentleman who checked me out was very knowledgeable and helpful.
David Johney
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis Denzer
Évaluation :
5
Waiting lounge would be nice.
EDWARD ESTER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina Wojtalewicz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter Svendsen
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven Dubois
Évaluation :
5
Le client n'a pas laissé de commentaire.
rich grever
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLEN FIKSDAL
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jon Neubauer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keith Vale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle Lee
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kadijah Howell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy Gallaugher
Évaluation :
5
Our entire rental experience was smooth and efficient. All employees we interacted with were very friendly, experienced and professional. I would highly recommend this UHaul location for your trailer rental needs.
Gay Reed
Évaluation :
2
This place sucks!
Thomas Walstrom
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edith Goldammer-Moffit
Évaluation :
1
Location rude and rental was delayed 5 hours
Vincent Hoover
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Weinke
Évaluation :
5
Friendly easy-going staff.
gunnar soroos
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth Heppelmann
Évaluation :
3
Le client n'a pas laissé de commentaire.
Derek Gahimer
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN KLITGAARD
Évaluation :
5
This is always my preferred location when I need a truck or trailer. Always satisfied in all aspects!
Bonnie Johnson
Évaluation :
5
Super friendly and helpful staff!
Susan Aguirre
Évaluation :
1
What a scam. Truck was towed without my knowledge for a lost key that was reported 2 times. I made 3 trips to the store to speak with the manager and all 3 times he wasn't there and never returned my calls. I am disputing the chai for behicle damage and tow charges that I was never informed about.
Maureen Brickley
Évaluation :
4
It was a little challenging getting in as another customer was blocking the only way in. We had to wait to get in but not very long. Would suggest better in/out space & directions if possible. There is a lot of empty space between U-Haul and the neighboring business but maybe that space can't be used. Great experience overall. Did mobile check in but staff were quick to help facilitate the process to move even more smoothly and quicker.
CARLA LUNDEEN
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary LaChapelle
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Papanikolaou
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jen Neylon
Évaluation :
5
Le client n'a pas laissé de commentaire.
irene staloch
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID HASS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Amlaner
Évaluation :
5
very helpful and knowledgeable employees
Duane Rich
Évaluation :
4
Le client n'a pas laissé de commentaire.
Luke Mattheisen
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANA HLEBICHUK
Évaluation :
5
Person was out to the truck to help me before I even got out of the truck!
Carlyn Hinds
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Seger
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jarred Mattison
Évaluation :
4
The staff with whom I work were very pleasant, gave me confidence that they could do the job. The technician tried to work with VW to connect the lights via flicking a switch (my terminology) in order to save me money/time; VW indicated they were unable to do this without doing a full work-up. The U-Haul tech did the work necessary using U-Haul techniques -- thank you.
Joanne Sandstorm
Évaluation :
5
Le client n'a pas laissé de commentaire.
KWASI KYEREMEH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret Moutvic-Wasz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon CHRISTENSEN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Salem
Évaluation :
5
I didn’t even have to go inside as they came out to me and made the return process quick and efficient.
Steve Teget
Évaluation :
5
Speedy and professional service. I'll go to U-Haul anytime I need a rental truck. Keep up the good work
Mo Sharif
Évaluation :
1
I sent a complaint to the manager of this location and they where not concerned at all about my one way trip truck rental that was grossly overpriced.
Shauina Bell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Hampton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Wells
Évaluation :
5
From booking to delivery, everything was excellent. Fortement recommandé!
Ayodeji Oyebola
Évaluation :
5
Both employees I worked with did a great job. Reservations online was easy too. Merci!
Duane Jones
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Wade
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Stover
Évaluation :
5
I made my reservation online in advance, which made it easy to confirm and proceed on the morning of equipment pickup. The man who assisted me was very congenial and helpful. I have rented trucks several times from this Rochester, Minnesota location (Civic Center Dr) and recommend it to anyone needing to rent a truck. Their equipment is always well-maintained and their staff is exceptionally helpful.
KATHLEEN O'CONNOR
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY MILLER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joan Hinds
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis Denzer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Manuell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nathan Rider
Évaluation :
5
Great service. Friendly employees.
Tyler Zunker
Évaluation :
5
Super friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew Stockemer
|
Premières impressions
Évaluation :
2
Over priced units especially with access hours only until 7pm.
LE'SHA BOYD
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Roxie Danielson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRANDAN SCHLEICH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Kempe
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Albert Vandemmeltraadt
|
Expérience générale
Évaluation :
5
Great personal
A real credit to the company
Albert Vandemmeltraadt
|
Online Move In
Évaluation :
2
The facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I'm a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA Esmeria
|
Expérience générale
Évaluation :
5
Always a helpful staff
Mark Megerian
|
Premières impressions
Évaluation :
5
The guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente Onuh
|
Expérience générale
Évaluation :
5
Wonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA Esmeria
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jessica lafromboise
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bengi Durgunoglu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bengi Durgunoglu
|
Premières impressions
Évaluation :
5
Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE BEELER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristen LeClair
|
Expérience générale
Évaluation :
5
Staff was super helpful. They take great care of their customers!
Kristen LeClair
|
Premières impressions
Évaluation :
5
Excellent assistance!
SUSAN GREGOR
|
Premières impressions
Évaluation :
5
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma Booth
|
Expérience générale
Évaluation :
5
Super helpful and friendly.
Tanya Kulyas
|
Expérience générale
Évaluation :
1
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette Rupp
|
Expérience générale
Évaluation :
5
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C ANDERSON
|
Réservation
Évaluation :
3
Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey Nelson
|
Expérience générale
Évaluation :
5
Everyone has been very helpful and courteous
Marsha Salayi
|
Réservation
Évaluation :
5
This was all last minute planned and uhual was very patient and helped!
Chantel Skala
|
Expérience générale
Évaluation :
5
Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt
LeRoy Miller
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.