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ERIC B.Customer Reviews for U-Haul Moving & Storage of Rockville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Personal very knowledgeable and friendly
RICHARD Z.Reese was awesome. An absolute asset the business.
George P.Great customers service and friendly staff
Katherine S.Everything was nice and smooth, staff is very professional and friendly.
Kelvin S. | Premières impressionsEverything was good and great customer service, I would say, have a coffee machine.
Kelvin S.The equipment we received was really old and banged up. However it was a short trip so it wasn't too bad. The guy that helped us was so nice and so helpful. I will definitely use uhaul again. I do feel like the first 75-100 miles should be included especially when it's 29,95 to rent then they get you with a 99cent per mile fee.
DONNA V.Nothing. I received great service.
Tareek A.Very helpful staff, easy going and knowledgeable. I saved quite a bit of cost by returning to the same place... who knew!
Eugene W.Overall the experience was excellent. The service rep at the desk was kind and helped me through the process quickly. The gentleman who was working with the trucks (I think his name was Ronald) quickly got my truck ready and cleaned it before he handed it off to me. In addition - the website portal worked great. One recommendation - would be to have a means of communication between the service rep at the desk and in the yard to give them a heads up a customer who is renting a truck is ready.
Alexander N.The employees are great all of them.
PATRICIO S.More lot men to help return the equipment faster. FYI - Having someone unhooking the trailer was excellent. Great job overall!
JOHNPATRICK H.The staff at the facility was great and helpful. Your app leaves a lot to be desired. It wouldn't go through on my phone. It's very difficult to use. If it wasn't for the staff at the site to help me, I would've walked out.
William L.Amazing customer service at that location..best experience I ever had with uhaul.
Chris F.I will definitely return to use this location
Mary O.The mobile check-in is a complete waste of time. When I got there I had go to through the process again and waited over 20 minutes for the approval to come through. The representative hands a smart phone that has tiny writing you can't see. I signed up for the app and it is also useless in speeding anything up.
DEREK C.Ms. Reese was very helpful when asking questions about the location and assisting to my needs. I will be here as long as I need storage. Move in was very easy and clean.
JENI D. | Online Move InWhat I had ordered online was not the one ready for pick up. Representative and I had to look around the yard to find the correct trailer. Took a bit longer tahn I expected, but overall satisfy.
Shahriar P.Need to remove snow from the vehicle after a snow fall. Meaning not only from the front windshield also the passenger and driver side windows.
eugene A.As always the team was very professional and helpful
frank L.This Uhaul center is by far the cleanest, most helpful and most organized center in all of Long Island hands down!!
Mohammed R.The driver's side rear blinker light was out. I did not realize this until I was half way through my trip, when I finally figured out why so many cars were honking at me when I tried to change lanes. This was a dangerous situation. When I stopped the vehicle and called the uhaul place, the desk person said that I needed to call road side assistance and wait for them to show up and change the light bulb. I did not want to wait for hours for roadside assistance to fix something that should not have been broken if these vans were properly maintained in the first place! I requested an adjustment to my final bill for the worry and inconvenience. I am waiting to hear from a supervisor.
Jennifer C.Don't delay providing receipt upon vehicle return to a live person. I had to call and my receipt was delayed overnight for the simple acknowledgement of vehicle return.
Timothy K.There was a discrepancy upon returning the vehicle. An additional $58 was charged to my account. When I explained the error the charge was immediately refunded. Excellent service à la clientèle.
Lisa J.Due to a new system implemented, the pick up process of the truck was lengthier than expected but that is normal with most system wide business practices change.
Nelson W.The staff at the RVC location deserve high praise. We have not had much communication with the RVC staff for the past two years but we have in just the past two weeks. We could not be more pleased with the friendliness and willingness to help. They have made our experience a pleasant one. A huge thank you to them.
greg f. | Expérience généraleThe new automated system leaves customers with stress! Very limited staff to assist with your checking. They booked me for a drop-off location and the truck was refused by that location. Had to get customer service to find me a new drop off location for the truck. They told me I had to drop off in NJ!!!!!!
GELIN S.Very professional and detailed in options available.
jerome B.Excellent service à la clientèle.
Brandon S.Polite, efficient customer throughout from initial phone call to drop off. Excellent customer service from Daryl.
julio J.The manager and personnel were friendly and very helpful. There were no surprises and the equipment worked well.
Gregory F.Service was great! The rental process was quick and efficient.
Helena G.Mileage charge should be cheaper. Everything else was good.
JOHNPATRICK H.Everything was great and the truck run very smooth
Neri B.Couldn't have been easier or gone smoother.
John S.Both locations were spotless and had nice customer service people
Michael D.Customer reps were pleasant and professional. Quite the change since the last time I visited this location. Great job!
David T.Nothing you guys are good
Rafael L.Great service
Eddy M.Staff was excellent! Great experience
MIGUEL P.Ryan was your representative at the Rockville Centre location. He was the perfect person to represent UHAUL. He is very professional, polite and mentioned other products and services that UHAUL offers. I am the owner of a small company and notice these things. You couldn't have a better person than him interacting with your customers. Thank you. Dan Jansen
dan J.Nothing you are all WONDERFUL!!!!!!!!
ERIKA S F.They can't get any better then they are! They go above and beyond for there customers. The manage runs a great store!
Ann T.This is a great location the recent change to the UHaul online pickup of a vehicle is not as easy or convenient
glenn F.Best crew .. Thanks again
LOUIS D K.Staff was very helpful
Sharmila D.Love haul you great people and great service
ALANS S.The staff was not very helpful
Eduardo R.Windshield defroster was not very effective removing the condensation from the windshield. Wipers could use a change as well.
Stephen P.Cheryse was very helpful and knowledgeable on the services used! Made the beginning of my move seamless and smooth.
Sherrice L.The assistant was very professional would go back again if I have to
Glenn W.In my eyes they are the best.they will go out of tbste way to hp you get what you need. The manager taste is. Y far the best! Always amazing!
Ann T.Na
Raul O.Service was good. Employees at store very helpful and nice. Keep it up. Good job! Happy New Year!
laura G.No issues.
Kevin R.Check your vehicles, the brakes on the truck were very bad, I was very scared driving it
mecedes R.Great people. Helped me get the right size truck for my move. Courteous and professional. Thanks guys.
PHILIPPE D.The online process needs to be made easier to understand. I was lead to believe the truck needed to be returned to another location, resulting to a one way rental up charge. Also, the lock box needs to be upgraded to a type simple to use, the lock itself was difficult to read and open.
James D.Friendly staff. We were able to drop off trailer quickly.
Carole O.Loved the fantastic and easy drop off option!
Laura B.Staff was friendly and helpful and the process was smooth.
TAMARAN W.I am confident in doing further business with this facility 😊
Kimberli N. | Expérience généraleI felt unsafe in the elevator. Also, the lighting was poor and nonexistent in the unit. Trying to work in the dark was a real struggle.
Dorrett M. | Expérience généraleReese and her staff are lovely!
Shanice B. | Expérience généraleSo helpful/ made storage process so easy! Merci.
Lisa C. | Premières impressionsReese was Amazing she was very courteous and very knowledgeable she is truly an asset to Uhaul. I would give Reese and her staff hands down a perfect 10 .
RUBY D. | Premières impressionsJust one complaint: The elevator is an old-style service elevator requiring the outer steel door and the inner steel gate to be opened to enter and closed to move the elevator and the reverse to leave the elevator. The outer steel door is especially cumbersome to operate. The elevator alone would cause me to recommend a newer public storage facility to my friends. I want to emphasize that the staff are EXCELLENT. However, there are too few of them since U-HAUL expects customers to rent, sign in, and sign out by the Internet on our phones while being present at U-HAUL so we could take pictures of our storage facility/rental vehicle. Pictures is a good idea. I am not complaining about that.
Leslie G. | Expérience généraleParking was always a problem. I was challenged every time I tried to park in the lot by employees. And the elevator is outdated and almost dangerous. Would not recommend this storage facility with so many other newer more updated ones with real parking for customers
Gavin S. | Expérience généraleOne of my storage room was sold I didn’t get no letters I was living in a shelter at the time and the other storage room was open so I believe either the worker or anyone could of took somethings out of it and there is not no email stating they sold my storage
marlene s. | Expérience généraleRyan was extremely personable & professional. He was very patient and answered all my questions. He gave me an excellent walk through of the facility. I'll always chose this facility due to the excellent staff- Ryan! He made my day.
Kanchi P. | Premières impressionsMy experience was great please Keep up the great work. Molding a Positive Team work environment is essential to most jobs and careers. Everyone that assisted me via phone or in person I send you blessings & great health Thank you ⭐️⭐️⭐️⭐️
Natasha F. | Premières impressionsFreight elevator was constantly held up by guests, cart was missing a wheel causing my cabinet to drop and break and the office said oh sorry nothing they could do. Unit had no individual light and the sensors in the hall went off quickly. The walls in the unit had holes and the doors were ntlot flush so you could easy into all the units with ease.
john r. | Expérience généraleMerci
ROBINA S. | Premières impressionsYour computer system does not work update new address and never updates
MARK T. | Expérience généraleGreat staff, very orderly place
George G. | Expérience généralelights on the floors dont stay on more then a few minutes & the elevator needs to be cleaned & updated
KIMBERLYDAWN R. | Expérience généraleEveryone there was helpful and kind, but the freight elevator is terrible. I have been stuck inside of it multiple times even several times on the last day I moved my belongings out. The reason that I moved my belongings out is because of the elevator and I explained that to the staff as well.
Kathie T. | Expérience généraleBoth locations that I dealt with, the staff was excellent, helpful & kind. Would recommend to everyone.
Annabelle K. | Premières impressionsCustomer service sets them apart from the rest. Manager was wonderful!
Anthony C. | Premières impressionsOne of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.
Don G. | Expérience généraleAll the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️
Seira L. | Expérience généraleNice staff hard workers
Stephan L. | Expérience généraleNeed to tell people to stop holding the elevator
Cherlyn S. | Premières impressionsThough I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.
Cameron W. | Online Move InBetter now. There were times in the past that the staff was neither helpful nor friendly but now they are both.
GARY O. | Expérience généraleI was having to tough time navigating everything and the staff was very patient and helpful!
Virginia S. | Online Move InRyan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good
Giordano P. | Online Move InFirst off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better
Michelle W. | Expérience généraleFacility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.
margaret m. | Expérience généraleExcellent service
Gregory B. | Premières impressionsMy Family had a good experience, being that it was my first experience with any type of storage facility. Merci.
Gregory B. | Premières impressionsUsing elevator was very difficult,especially pulling strap down ot close door
John S. | Expérience généraleStaff was very considerate when it helping me. And very efficient.
Kimberli N. | Premières impressionsThe staff was very friendly and attentive to our needs.
irene w. | Premières impressionsRude employees terrible!!!!
Osvaldo B. | Expérience généraleMy experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.
ELISE L. | Expérience généraleI'm not a new customer, I've been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.
Aurora B. | Premières impressionsEverytime I went to my unit thwe staff was very helpful
MATTHEW B. | Expérience généraleOf all the employees only ONE exhibited excellent customer service. The woman "Tequia" (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.
Ester M. | Expérience généraleDarrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.
Thomas M. | Expérience généraleWonderful people and overall great experience…. I highly recommend
Ronald L. | Expérience généraleRyan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!
Thomas M. | Premières impressionsRyan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.
greg f. | Premières impressionsStaff was very helpful and friendly at both Rockville Centre and Hempstead locations.
Walter H. | Premières impressionsThe saff person who took care of me was very helpful thank
Richard M. | Expérience généraleThe lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.
Androtti Y. | Online Move InMr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.
Paul A. | Premières impressionsThis is the best place to come in they’re always ready available and flexible!
Derrick W. | Expérience généraleDidn't like that if you get behind in the rent you had to pay all At once. Very in convernten.
paul w. | Expérience généraleThey went above and beyond to help.
Peter P. | Premières impressionsThe staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.
Ward W. | Expérience généraleThe elevators were not the greatest
maureen b. | Expérience généraleNo comment
Kenny P. | Premières impressionsINBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.
BARRY S. | Premières impressionsWe were 100 % satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.
Marcia S. | Expérience généraleNice convenient and clean.
Marcia S. | Premières impressionsThe gentleman at the desk and the gentleman outside were very helpful be kind
Patricia B. | Expérience généraleunit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.
EVELYN B. | Expérience générale24 hour access to the facility would have made this arrangement close to ideal.
Eric R. | Expérience généraleDarnell was super nice and extremely helpful.
ARIANNE M. | Premières impressionsUnfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.
Rodney P. | Expérience généraleMy experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Merci.
Barbara B. | Expérience généraleWhile it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.
Yasmin S. | Expérience généraleThe staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.
JEANNEMARIE H. | Premières impressionsThe move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.
Linda S. | Premières impressionsI was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .
Yasmin S. | Premières impressionsHad a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.
ALEXANDER M. | Expérience généraleStaff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did
Robert S. | Expérience généraleReese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.
S. ANTONIO F. | Premières impressionsGreat custumer service and very helpful
John A. | Expérience généraleReese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Merci.
Lindsey J. | Premières impressionsI would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.
Peter S. | Expérience généraleDaryll in the retail area is extremely helpful and so nice to work with!
Marjoriann P. | Expérience généraleEveryone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.
DALE S. | Expérience généraleI am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.
BRIAN M. | Expérience généraleIt would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.
Marjoriann P. | Premières impressionsI had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Merci.
CRAIG H. | Expérience généraleSOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....
GREGORY B. | Expérience généraleThe staff are polite, attentive and focused on the customers
william f. | Expérience généraleMy only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.
Howard S. | Expérience généraleReese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff there
Zemia S. | Expérience généraleStaff is great, Reese in particular.
cecil w. | Expérience généraleGreat experience
Shawana W. | Expérience généraleNo one is ever available to answer calls. Staff always seems to have an attitude when asked to assist
Chanequa P. | Expérience généralegood services
Marcelo R. | Expérience généraleRent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.
LOUIS Y. | Expérience généralevery friendly staff but a bit slow.
Charles S. | Premières impressionsThanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip
phillip w. | Premières impressionsMy only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.
DENA L. | Expérience généraleStaff always said hello especially Luis he came out of his way to greet me.
Michael D. | Expérience généraleI just don't like the extra fee .and also the more than one later payment in the same month.
DENZIL L. | Expérience généraleI want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say
marlene s. | Premières impressionsThe lady who helped me at the front desk was very pleasant and patient
DENA L. | Premières impressionsNice and convenient place
Nelson Q. | Expérience généraleCustomer service the nicest people are working there and they help you all the way With everything .
Nelson Q. | Premières impressionsStaff is friendly and helpful.
Michael L. | Expérience généraleDealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.
tomy v. | RéservationRockville Center employees were extremely nice and helpful.
colin o. | Expérience généraleWas a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.
Cynthia I. | Expérience généraleTenants not abiding by elevator rules was the only negative issue.
John D. | Expérience généraleV
Samuel B. | Expérience généraleRockville Centre staff was very accommodating, friendly and professional 😊
THOMAS R. | Expérience générale