Bad service for costumer service
Brigham MCustomer Reviews for U-Haul Moving & Storage of Rogers
Testimonials From Recent Customers
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Maybe a little quicker processing check out and a line dedicated to returns only.
Laura SHave rented a couple times before from this location. Equipment always in great shape, employees are very helpful and friendly.
Richard KGreat Staff. Very caring and helpful staff. The facilities are always clean and easy access.
TANNER T | Expérience généraleFriendly Staff and fantastic facilities.
TANNER T | Premières impressionsAwesome people
Tracy HEngine light came on and the truck seemed to fatigue between gear changes. Might have been the mileage and age of truck. Staff was excellent.
Stefano RVery friendly service! And the gentleman in charge seen my 3 yr old son get upset over the big truck and went and brought cute piggybank uhaul trucks to distract him and make him feel at ease! Excellent customer service buy both Gentlemen that were there Saturday morning 4/6/24
Lisa FAgents are very nice and speedy. Thanks
Don ESuper nice people
Tracy HWe had issues with the drivability of the truck.
James REasy to get it and very convenient for dropping off
Irma MI rented a storage unit at this location, 2801 S 8th St. Rogers, AR. I advised them on February 28, 2024, I would be moving out of the storage unit on March 2, 2024. I was told I would have to pay for the entire month of March regardless of when I moved out. I was told U-Haul doesn't pro-rate their charges. As I advised U-Haul, I moved everything out on March 2nd. After loading everything up, I went to the front desk and asked if there was anything I needed to sign or do before I leave the facility. The two male employees said, "No, there's nothing more you need to do." Today, March 30, 2024, I was charged for storage that I notified them on February 28th that I was moving out on March 2nd. I have been calling the U-Haul store since 10:47am, no response from the business. I keep getting sent to customer service. Each person I have spoken with sends the store a message and calls them, no response. It is almost 2pm while I'm writing this review. This is a complete lack of professionalism and poor customer service. There is no reasonable excuse for not returning a customer's call in a reasonable time frame. I was never late on the monthly charge, but they can't respond and refund me the amount taken out of my checking account today. The last customer service person I spoke with told me my account has never been closed out. There is no attention to detail at this U-Haul business. This business has no concern for their customers.
Allen L | Expérience généraleGreat customer service and prices
Anthony CWent in and confirmed unit, picked up & used the unit, returned & finalized, Staff were Great to respond & help.
CLIFFORD DRenting the truck and drop off became a nightmare. Pick up they couldn't find me even though I reserved before hand. Then, later that day I got rerouted to drop off an hour away from the original drop off location. I called 3xs and talked to customer service and the transportation dept. I had to delay all storage and drop off times I had originally planned for (having 3 kids in care seats) I had to pay a babysitter for this 12 hour move to get there and 12 hours back. Very disappointed in the rental uhaul services and will not be using them in the future. The storage was the easiest part of the process.
Rebecca J | Online Move InReturned trailer 2 hrs before deadline, app wouldn’t load, attendant said they’d do the return when they walked back inside, two days later I find that I was charged for an additional day, had to call U-Haul to get a credit.
JAMES MWas charged a $300 lost/damage fee by mistake. Have not received a credit yet
John BThis is a uhaul super-center!
Mark RExcellent customer service
MILTON WBien
James JExcellent.
tylinda m | Expérience généraleI realize this is not a location issue however U-Haul trucks really need to have cruise control.
Kent MN.D.
Mike SLocation and service was great. However, I only had to use customer service because the app wasn't working. That was my only complaint
Luke HThe alarm for the storage facility goes off all the time and when your unit is on the 3rd floor it is pretty loud and annoying. I don't recommend. If they don't figure out how to have a safe location without alarm constantly going off I will find somewhere else to store my stuff.
David SGreat experience from the desk to the install!
Charles JRogers U-Haul is awesome. I love who I work with especially Mario, Tamara and Steve, They are so patient and have taught me so much. Tanner is an awesome manager and has also taught me so much. I love where I work. We take pride in our work and keeping our clients happy.
Mary CEvery one in the store always are very kind. Merci
jose bVery nice folks equipment worked perfect
Leah FNothing needs improved as everything was really well maintained and professional staff!
Justin wMy experience was mixed with regard to the staff. On arriving to pick up my rental the one person in the customer area was busy picking items from a list for another customer. There was no problem with that in my mind. However, this staff person totally ignored me, did not make eye contact, did not speak to me, did not acknowledge my presence in any way. This was very nearly cause for me to walk out. When, finally the rep was ready to help me their speech was barely audible. It was a very dissatisfying experience. On returning the equipment the rep was a different person, who was helpful, personable and quick to respond to my presence and made check-in a breeze. So, two very different people making for two very different experiences. Hmmm.
CHARLES LExcellent staff. Nice and friendly people! The storage was amazing and the facilities were nice and clean! I will always do business here! Thank you again!
TANNER T | Expérience généraleVery fast, helpful and nice people. Will definitely use that location again
Eric DI rented 2 trailers and was told via phone call from uhaul the day before pickup, that both trailers with dolly and blankets would be available. Early next morning when got to this location, there was a line of people at 7:30 am and only 1 uhaul person. after 30 minutes waiting was told they only had 1 trailer, no dolly and and only a portion of the blankets. uhaul person was not considerate, and in sour mood. He said he could care less that reserved equipment was not where it was suppose to be. Real poor customer service. He said other trailer and maybe the dolly and blankets would be at another location on Airport Road in Bentonville. Took an additional 30 minutes of driving to 2nd location on airport road, trailer was ready along with dolly and rest of blankets. and uhaul person was helpful at 2nd locatiion.
Edward WI have dropped off two trucks at the drop off location and never had a problem. Very friendly and a good experience
Richard SGreat service and friendly staff
Andrew HHelpful and smooth delivery and quickly helped us pick out our storage unit.
Lachlan FGreat customer service! Thanks for everything
Michael LGas was checked out to me marked at 3/8 of a tank when it was actually at 1/8 tank. I returned at 1/4 of a tank, showed an employee the picture I took of the tank at 1/8 shortly after leaving. I was assured that the fuel level would be changed so I wasn't charged extra for fuel. Upon receiving my e-mailed receipt, I noticed I was charged for an additional 4 gallons of fuel. Would strongly caution anyone looking to rent from this site.
Alan PTanner is an exceptional professional. This is the second time I've used his location. He us exactly the type employee you want as a manager. As an ex-Professor at the University of Arkansas Business School. I can easily say Tanner should be promoted as soon as possible. If not I'm sure another Corporation will see his potential. I do not give out praise often. He is truly a superior Manger.
Sam HGreat experience from the staff and tech
Eyal GI dropped off the trailer on Friday and truck on Saturday and was charged $80 for late fee on truck. Dropped off with Craig. The truck according to your software said it had 3/8 and I returned with a 1/4 tank and you clowns charged me a late fee. I imagine a large part of ruhaul revenue comes from circumstances like this. I had to stop on several occasions and the car dolly kept coming loose. I've used uhaul for all my moves for years and wont again. These are very shady business practices!!
Robert GGreat team! Thanks
Daniel BOnly negative is the elevator being sketchy, everything else was fantastic
kyle M | Expérience généraleGreat customer service and overall experience
Tom BThe guy that helped me at the counter was great.
brandon cHitch installation was fast and employees were great.
Andrew CNa
Chris ONothing...your staff was friendly, helpful and took care of all of my requests immediately. Thanks for a good experience...made moving less awful.
lisa sTight parking lot, not a lot of room to maneuver, however the staff was very nice and helpful.
Stephen KPark the trucks far enough apart in the lot at the dealer so you can get in the door!!!!! I finally. Walked to the passenger side and got in and tried to climb over the middle seat and console area but couldn't get to driver's seat. Had to go back in and get employee to go out and back out truck. Parked about a foot apart!!! Truck itself on my 2-hr trip was fine.
Barner SThey were friendly and courteous when we got the wrong size they helped me get the right one.
Connie CQuick, easy, dependable ride.
Brian GDrop off was quick and effortless.
Sarah RThe manager of this facility is amazing! Can't say enough good things about him. Was always friendly and very helpful!! First class service!
Zach M | Expérience généraleLong line. One person working. It took over 20 minutes to drop off the truck.
Tyler LGreat service
matt fOui
Jerry DTanner is great thank y’all for supporting me in my third move appreciate it!
Jade B | Expérience généraleI’ve been a customer since 2018 and have always received excellent customer service and the facility was always in top shape.
Brad E | Expérience généraleAlways seemed that the elevator was down in the summer hot months and always working in the colder months, which means you have to climb up and down the stairs when it's super hot outside which sucked! Other than that all was good.
PATRICIA E | Expérience généraleRent just kept going up.
mike s | Expérience généraleThe service here was excellent. Very clean and secure. I recommend this facility and will definitely come here again if the need arises.
TINA B | Expérience généraleVery helpful
Kevin L | Expérience généraleAll amenities failed. Elevator has been out for over a month, water fountain was out, staff did not care at all. I'm shocked at how poor of an experience renting here was.
JOSHUA R | Expérience généraleCalled numerous times, left messages in person and calls to corporate with no response, went in the office to discuss help when elevator was out and the woman behind counter walked out on me. Tried numerous times to speak to manager with no call back. I think it was the manager's wife that walked out on me as she came back out with a baby stroller and left. We will find another location if we need storage.
TIM D | Expérience généraleGreat storage place!!!
Juan G | Expérience généraleVery satisfied.
VERDELLA H | Premières impressionsPlace advertises one price charges every month 39 dollars more than that it’s crap will never unse this place again
ROBERT R | Expérience généraleThe day I moved into the unit two years ago was a bit of a mess. I was assigned a unit that already had someone's things in it. They were able to resolve it, but it took a while that morning and had movers waiting while being paid. Otherwise, it was great. Loved the facility.
Josh R | Expérience généraleExcellent experience minus a confusion with worker thinking I wanted to close my account when I was actually asking about what steps I needed to complete to finalize my checkout process on the day of.
BRUCE A | Expérience généraleElevator was broken. I have been wanting to collect my things for 3 weeks but it's been over 100 degrees. 80 in the storage facility. I was able to get my things because staff hired help to get things down the stairs. I would thin UHAUL would take things a little more seriously at corporate especially with such a big facility. The staff were always helpful and courteous. Unfortunately the corporate office is failing their staff in this particular situation.
chris j | Expérience généraleOnly problem was the elevator was out of order and they didn’t have a backup
billy b | Expérience généraleThe experience moving in was great, but while the moving out process of closing the storage was easy, actually moving out my stuff was a nightmare. The elevator was down for about three weeks; we had to use the stairs.
Lauren L | Expérience généraleThe staff in Rogers us excellent & personable.
RAYMOND S | Premières impressionsI had a great experience with Uhaul. The staff was very helpful and I felt that my things were safe and secure!
KRISTA Z | Expérience généraleVery hard to talk to an employee unless u drive to the facility. Nobody ever answers the local phone & I give up after waiting on the 800#. Voice-mail I left only got me the wrong phone # to call back. At the facility I waited in line & when I got to the counter the lady waiting on me left a few minutes after! Then I waited again & the GM took over. At least he knew what he was doing.
debby s | Expérience généraleElevator was broken when we moved out from a 2nd floor unit. Very inconvenient but staff was apologetic.
Wendy L | Expérience généraleWhy charge me $300 in damage fees?
RANDY C | Premières impressionsI have been at this faculty for 2 1/2 years and have enjoyed the experience
Joseph H | Expérience généraleI’m a return customer and will always be a loyal Uhaul customer
JOHANNA M | Premières impressionsThe cleaning lady in the storage unit actually offered to help me with moving items. I would highly recommend her for for promotion and recommendation. Her name was Teresa.
Timothy S | Expérience généraleThe staff was very helpful and friendly. Mario (hopefully spelled correct) took great care of us and ensured we were all set up for a smooth unload and truck return.
Nicholas B | Premières impressionsThanks for all the support from the team there in Rogers
MICHAEL H | Expérience généraleStorage unit was clean and very secure. U-Haul Storage staff members were helpful and friendly.
David K | Expérience généraleAlarm system seemed a little off, but service was great and I feel good leaving my belongings there!
Jennifer D | Online Move InThe manager seriously needs to be replaced and most of the staff need people skills. The 3 years I was stored there was a general nightmare. The prices keep going up and nothing changes, that says greed!!! I found other people's trash in my units, top of walls is open space, and mice in 3 of 5 units. Elevator went out for 4 months and no refund for not being able to put stuff in or take thing out. Not worth the money to store here!!!
Debora D | Expérience généraleIf shopping for a storage facility, go with one that is outdoors, has direct access to your door from your car, and is accessible 24/7. This was ABSOLUTELY not worth the price and they make it as difficult as possible to actually store your things, especially furniture. 10/10 would not recommend it to anyone. The only positive is that the facility is clean and well-lit.
Savannah M | Premières impressionsVery nice facility and service!
Sergei S | Expérience généraleVery good experience.
Cindy M | Expérience généraleI still haven't received the $189 refund to my credit card. I would appreciate if someone would look into that.
Daniel L | Expérience généraleGreat staff and location!
VERONICA J | Expérience généraleQuestion number one asks about secure and well lit. I felt it was very secure but our unit was not well lit. It was pretty hard to see in there
Tony B | Expérience généraleThe elevator can be a real drawback. If I recommended the facility, which I would, I would have to warn about the elevator.
Brenda A | Expérience généraleWe had furniture grow mold in our storage unit. Customer service sucks
Chace C | Expérience généraleEverything was great until the unit I changed to was on 3rd floor but the elevator only went up to the 2nd floor. I had to carry my things up 11 stairs to my unit. I am a 61 year old woman, it was not easy at all.
Sheila J | Online Move InMoving sucks. Let's be honest. There is so many moving parts to getting out, closing, closing on new house, getting in new house. Tanner and Robert and all the back of house staff saved our sanity if not our lives. They really take the edge off of one of the most difficult things in life. Keep in mind their transactions are time consuming so be patient but know it's going to be a million times better with Uhaul's 8th Street Rogers help!
nathan a | Premières impressionsPERFECT!!
tior E | Expérience généraleStaff at Rogers location are amazing
Debra D | Premières impressionsWas given a storage that already had someone's else's lock on it. General manager Skylar never answered the after hours phone or even returned my call. They also didn't explain that i needed to sign into two different key pads in order to get into the facility. The next day I was given a different unit and when I went to that one there was so much trashed out furniture etc in front of it. So went back to front desk and was given another one and that one was not swept out but was decent. Tamara was very helpful and remedied the situation with discounts.
Jessica F | Expérience généraleI was not I formed that I had to put my password into two different machines before I could enter the facility. Upon arriving at my unit later the same day I rented it there was a lock on it and I was unable to get into my unit. I called the after hours number numerous times but nobody answered or even returned my call. Another couple showed up to get in their unit and was not told about entering their password into 2 machines either so I I formed them and they finally got into the building. I had to find another facility to put to rent because of the very poor service. I WILL BE GETTING MY MONEY BACK AS SOON AS POSSIBLE!!! I WILL GIVE POOR RATINGS ON GOOGLE AND WILL CONTACT THE BBB IF I HAVE ISSUES WITH MY REFUND.
Jessica F | Premières impressionsOnly complaint is the elevator was out for a long time. A backup elevator may be a good idea for future facilities.
Caleb K | Expérience généraleThe office team at this location is amazing. Above and beyond expectations. The only minus/negative thing is that it smells like mildew after the hallways in storage area is mopped.
AMANDA F | Expérience généraleThe plac was dirty, they kept raising the rent to pay for up keep and maintenance supposedly but definitely couldn't tell it was being used for that. Poor pest control practices there were several spiders and other bugs found inside and around my storage room, the absolute worst experience I've ever had with uhaul and I've used uhaul facilities on and off all my life and in several states
Jason R | Expérience généraleGreat staff and always very helpful. Rental spaces are very clean and well kept. Would highly recommend to anyone needing rental space. WW
Wilson W | Expérience généraleThe unit size promised was not available AND the service person thought a 10*10*6 would hold the contents of a 20-foot truck. Only after we loaded the contents partially into the measly10-10-6 did we realize that the counter person had no idea how much the truck could hold when she stated that it was large enough. We should have been provided the 10*10*10 arranged for or we should have been given 2 10*10*6 for the price of the 10*10*10. I am 6 foot 5 inches tall and I cannot count the times I bashed my head on the sprinkle in the middle of the unit. That alone would warrant a 10*10*10.
Mark L | Premières impressionsGood location with lots of storage. Fairly easy access. The manager was helpful and showed me the unit sizes.
Elizabeth S | Premières impressionsOld blankets, pillows garbage etc in hallway by elevator on 2nd floor. Roaches throughout the second floor was seen after we had loaded my items. I am extremely concerned with my items being infested and trying to find out what I can do. This is very disturbing. The hallway to get to my unit was not wide enough to take my sofa down much less try to get into the unit because of this I had to rent another unit. Not a great experience.
Joyce B | Premières impressionsIt was requested for an exterior location with accessibility from the outside. It was located indoors, down a long haul and non accessible. Therefore I cancelled the reservation. Did not use and quite disappointed in the process.
James M | Online Move InThe staff was fantastic and tried their best. However, the design of the facility is awful and embarrassing. There is ONE elevator. There is ONE entrance. There is ONE set of stairs. For a facility that size there should be at least two of each at opposite sides and/or corners. Especially when, like me, a customer is on the top split level and the one elevator is BROKEN and won't be fixed until the following day. Considering I had rented the unit that day because I HAD to be moved THAT day, three flights of stairs with only a hand truck (which then had to be pushed literally to the opposite side of the stairs) is unbelievably stupid design. Luckily the staff understood the insanity of what my move had become and got creative with two units on the ground floor. They provided me the units for the same price as my initial top split level unit. If I had not been under such a tight time frame, I would have taken my business elsewhere immediately. And I probably will next time I'm in town.
Trey R | Premières impressionsI never had any issues with this storage facility. I used it for a year and I felt my items were safe at this location. The staff was always friendly, the bathrooms were clean and I'd use this facility again if needed.
Kelly R | Expérience généraleElevator isn't working. Broken glass in parking lot were you are suppose to unload/load into storage units.
Steven S | Premières impressionsNo tuve problemas con el camión mui satisfecho
Gabriel G | Premières impressionsBien
eleazar c | Premières impressionsElevator in facility is broken and according to Google review has been for awhile. Temperature control isn't great as it was 90 degrees inside and the poster reads "Kept between 45 and 80!", we have temperature sensitive electronics so this is an issue if not addressed. Tried to switch to a unit on a lower floor but got to the door and found it was locked and had a red tag stating the last person hadn't paid. Was told we would be switched back to our original unit but when we came back with our stuff two days later and opened the original unit, the alarm was set off because they had never switched us back. Overall just very frustrated.
Morgan P | Online Move InOnly one set of move in doors. The parking lot leading to those doors was chaotic with trucks, trailers and U boxes everywhere. I literally couldn't get to the door to unload my truck when I informed an employee of this I was told to "just get in where I could." I got a refund and went to another storage facility. I would never recommend this facility.
MORRIS H | Online Move InI want to preface my negative remarks by noting that the check-in process at the start of my unit rental was actually very pleasant, all things considered. I saw first-hand the kind of rude and nasty treatment that poor customers can fling at employees, and I commend Skyler for handling a situation with an irate and vulgar customer with professionalism. That said, my experience trying to end my rental suggests to me that this facility has major problems, and I worry that Skyler, as the facility's manager, bears the responsibility. On May 31st, I emptied my unit and prepared to close out my rental. The line at the facility was very long that day, so I initiated the checkout through the U-Haul website. Part of this process called for the uploading of several photos (showing the empty, clean unit, the unit's number, the unit's latch, and so on), but unfortunately the website only allowed me to upload a single image. I picked the best photo available and uploaded that. When I called U-Haul to follow-up, I received an automated message telling me that my wait time would be longer than 60 minutes. With that in mind, I decided to trust in the online check-out process and assumed that my rental would be closed out within a few days. Instead, I started receiving reminders that an upcoming payment would be due. Anytime I tried to call the Rogers facility directly, I was redirected to U-Haul's national number. (I was later told by customer service reps and managers at other U-Haul facilities that the Rogers facility was likely redirecting all calls so as not to have to field calls themselves.) As before, my wait time was always extremely long -- 30 minutes at a minimum, and in one case, more than 2 hours. Every time I spoke to a customer service rep, I was told that my request to close out would be emailed to Skyler. In one case, a rep tried to reach Skyler by cell phone but received a message stating that Skyler's voicemail inbox was full. I eventually began receiving notices that late fees had been applied to my account, even though I had submitted my close-out request weeks before the end of my last pay period. Again, when I tried to reach the Rogers facility directly, I was redirected to the national customer service number and asked to wait for long periods of time to speak to a real person. Eventually a customer service rep gave me Skyler's cell phone number, which he said I had the OK to call or text. I experienced the same "this voicemail inbox is full and not accepting messages" recording; when I tried the number later in the day, I was redirected to that message quickly, suggesting the person on the other end was actively and purposefully rejecting my call. No one responded to my texts. Eventually I was able to find a time to make the 35-minute drive up to Rogers and caught the facility at a slow period. There was no one working the customer service desk at 2:30 p.m. that day, but I decided to wait; eventually, a woman who was either physically impaired or under the influence of unknown substances asked me if she could help me, and was able to close out my account and waive all remaining fees. In the end, this facility let an empty unit remain unlocked for almost two weeks, because its management is no longer answering phone calls, checking voicemails or emails, or responding to customers. If Skyler Zaage is still working at this facility, she is seemingly no longer keeping up with things. It may be that she is overwhelmed--I'm sure that it's hard to find and keep a full staff these days--but it's affecting customers. I have no desire to rent a unit or a truck from this facility anytime soon, and I will actively steer family and friends away from going there.
Joe A | Expérience généraleElevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs
Matt E | Premières impressionsGreat staff. Super helpful. Broken elevator was a massive issue, however, as I'm a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified
Annie C | Premières impressionsThey were super friendly and super helpful they have an amazing staff
Terry R | Expérience généraleZkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.
Ruth E | Expérience généraleDidn't store anything. She kicked us out. So we ended up losing all our possessions.
James G | Expérience généraleI had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.
Dawn H | Online Move InGreat facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!
Jenna W | Expérience généraleThe elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…
Sarah B | Premières impressionsThe online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.
Angelica Y | Premières impressionsI can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She's a keeper!
M S | Expérience généraleCasey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!
THOMAS S | Premières impressions///
James H | Expérience généraleHi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I - who are both in our mid sixties - originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again - we no doubt would have found a storage facility with working elevators. I'm not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter's apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn't want to be charged for 2 units - otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Merci.
JEFFREY E | Online Move InI reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day
Teeya T | Online Move InI want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.
Joe A | Premières impressionsGreat storage quality — unfortunately no ramp or elevator access to my storage unit.
PABLO S | Expérience généraleVery awesome best experience ever!
Tony C | Expérience généraleOften, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.
rebecca F | Expérience généraleSkyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.
NICHOLAS P | Expérience généraleThe only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator
JohnDavid O | Expérience généraleProfessional kind and fast service
Joy H | Premières impressionsStaff are very helpful and friendly. Truck was newer, and that was a big plus.
BOBBI C | Expérience généraleJosh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!
Veronica J | Premières impressionsI was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.
Tanya L | Online Move InJoshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.
Mekenna S | Expérience généraleReally helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.
lauren f | Premières impressionsSamantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!
Joe S | Premières impressionsAmazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!
Julie M | Expérience généraleJosh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.
JANEL I | Expérience généraleI was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want
Juan Q | Expérience généraleJosh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!
Edward R | Premières impressionsFacility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!
Mark S | Expérience généraleEvery employee that helped me was very nice and helpful.
Kelly R | Premières impressionsJust rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww
Wilson W | Premières impressionsI really appreciate how well and timely I was helped. Skyler was very friendly and helpful!
cody m | Premières impressionsBeautiful new facility very great staff
Mary S | Premières impressionsThe large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.
RAYMOND S | Premières impressionsI would use U-Haul again very satisfied
Antoinette D | Premières impressionsWell lit. Secure. Very clean.
Donna W | Expérience généraleSkylar was outstanding, facility was clean and access was clear.
George V | Premières impressionsIt is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.
CORY S | Expérience généraleOutstanding service. Met our needs to a "T".
RONALD M | Expérience généraleGood to work with... Thanks!
Daniel L | Premières impressionsVery impressive storage facility
Olan D | Premières impressionsThere's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.
Alyssa S | Online Move InSo far best experience.
poonam m | Premières impressionsExcellent storage unit. Super friendly and knowledge staff. Je referais appel à lui.
Mark B | Expérience généralethis facility was excellent. but it was the second place we reserved which was terrible
Bo S | Premières impressionsI did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general
Samantha J | Online Move InSkyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.
Tyler L | Premières impressionsCan never get anyone to answer the phone.
Adam M | Expérience généraleSuper clean! Love the carts to help with the moving and elevator son convenient!
Karen A | Premières impressionsGot our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.
Joanna S | Expérience généraleWe were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.
Joanna S | Premières impressionsWe recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn't have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Merci.
BENJAMIN E | Expérience généraleThe facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.
Leticia R | Expérience généraleVery good experience here!
Mark M | Expérience généraleQuick, easy, and convenient. What more could you want? Merci!
BENJAMIN E | Premières impressionsJosh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.
jake m | Premières impressionsReservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit
Brian S | Premières impressionsMoved out 10 days into new month & had to pay for full month.
rose d | Expérience généraleSkyler and Skylar were both very good to deal with.
Brendan H | Expérience généraleSkyler and her staff are awesome. Very clean, well lit facility.
Richard E | Expérience généraleSkylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100 % if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!
Steve A | Expérience généraleVery clean, easy process, online payment and self service are a plus
Jonathan G | Premières impressionsSkyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.
Richard E | Premières impressionsGreat staff & great service! I will use this facility again & again!
John W | Expérience généraleSkylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.
Brendan H | Premières impressionsOffice and access hours were those of standard business hours. If I didn't leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe $0. Than the day after I get an email saying that I'm late and being charged an extra $30. Just not that great of an experience.
todd s | Expérience généraleSkyler Zaaga you are the best 🥰🥰🥰 keep up the good work.
SABRINA R | Premières impressionsU-Haul Moving & Storage of Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.
Wayne S | Premières impressionsAttendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.
Dennis V | Expérience généraleVery clean and easily accessible. Staff was helpful and friendly
Stephanie E | Expérience généraleGreat and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.
Ailyn A | Expérience généraleDisappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.
Roger T | Expérience généraleCan’t get much better 😊👍
Sherrie B | Premières impressionsEverybody I dealt with was professional and helpful. Je les recommande fortement.
Ailyn A | Premières impressionsthat girl who runs the place... OUTSTANDING customer service...
Roxanne B | Expérience généraleI have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.
Michelle R | Premières impressionsThe GM Skyler is awesome. Very friendly, knowledgeable and eager to help.
Curtis Z | Expérience généraleEveryone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.
Aariona M | Expérience généraleSkyler was super helpful, and sweet!
Sharla S | Premières impressionsWe've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.
David P | Expérience généraleStaff helpful, process easy
Courtney S | Premières impressionsVery friendly
Nicolette W | Expérience généraleHelpful and friendly.
Trevor M | Expérience généraleVery friendly- efficient- knowledgeable and very clean!
Mikaella B | Expérience généraleRoaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.
James M | Expérience généraleVery impressed with the facility and the customer service provided by Toby.
barry a | Premières impressionsThe lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!
Mikaella B | Premières impressionsGood people.
James M | Premières impressionsWish it had drive up access.
JAVAN C | Expérience généraleThe staff was very friendly and accommodating. Would recommend anyone use them as a storage option.
Gerrard J | Expérience généraleI had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!
KARA H | Expérience généraleThis is the nicest storage facility I've ever seen! The staff was very helpful and polite.
Larry G | Expérience généraleThe facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.
Bobbie P | Premières impressionsThe manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!
Jennifer W | Expérience généraleThe manager and crew wete very helpful and ansewerd all my questions.
James N | Premières impressionsVery helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic
Andrew H | Premières impressionsStaff haa been so nice and knowledgeable. Skylar masw the move in so smooth.
Jennifer W | Premières impressionsThe facility staff were very polite and helpful. The storage facility is second to none in this area.
Larry G | Premières impressionsVery kind and helpful staff
Dianne B | Expérience généraleVery confusing and couldn't get in
Melinda H | Premières impressionsAmazing customer service.
Anais M | Premières impressionsThe guy that helped me was really nice and explained everything to me really thoroughly. I've used other uhaul storages before and some stuff wasn't even explained. Anyway, he was nice and polite.
Casey E | Premières impressionsService was good.
Laura T | Expérience généraleEverything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.
Scott H | Expérience généraleSkylar was awesome! She really did a great job letting us know all the tricks!
STEVEN B | Premières impressionsAs i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness
Joanne D | Expérience généraleWe relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.
joseph g | Expérience généraleWe had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.
Joseph a | RéservationI was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.
christina r | Réservation6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.
RAYMOND S | Expérience générale