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Ethan BCustomer Reviews for U-Haul Moving & Storage of Rome
Testimonials From Recent Customers
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Nothing all was good.
Brian SNO complaints. Thank goodness for U-Haul!
Mary C | Premières impressionsStephanie is the Best
tim dMake sure hooks can hold doors open.
Wyman BThis is my main location for pick up the crew here on board are amazing and go way and beyond to help there customers I can’t say anything negative about this location or it’s up keep it’s probably one of the cleanest and most respected stores I’ve been to Great job to the Rome store
Tommie JNothing honestly
Brian SStaff was extremely personable, helpful and otherwise very nice to interact with. I liked them all so far.
Raven B | Premières impressionsHad an amazing experience definitely going to be my go to location from now on!
David BStephanie was awesome!
Kelly PHad to replace turn signal bulb wiper on passenger side windshield washer fluid and staff was rude when asked to extend my contract did not even offer to help figure it out
JEREMYP GThe manager is very nice very respectful helps u with all your needs
john wI have used this location twice and each time was perfect
Mike RMaybe a bell on the counter to notify an employee that there is a customer?
Steven BGood device, agents were helpful
Paul WWas quoted the wrong parts and wasn't told until the hitch was already installed and had to pay an extra 100 over the quote. Will not come back!!!
Crystal SYou guys forgot to give us our Dollie’s that I paid 24 bucks for and on top of it you just handed us the keys and so we had to go looking for the damn thing.
Jenna SStephanie is always friendly and very helpful. Rented a storage unit twice and both times very good experience.
jean q | Expérience généraleVery friendly staff. Explained everything, made renting easy.
Roger Slove you all
timothy gI was not to impressed that no one came out to show me the truck or tell me anything about it but I left the store
Sharon EGreat experience get great crew working there. General manager was amazing.
Jamie GStephanie is a very pleasant and personable person. Always very helpful.
jean q | Premières impressionsGood customer service at this location.
Robert EVery secure
Anna M | Expérience généraleGM is amazing also Amber is very helpful and knowledgeable.
quailee h | Premières impressionsEmployees were very courteous and professional. Made my move much easier. Merci!
Goldie SDonald and Stephanie give grade A customer service. Quick to call me back, quick to schedule, caring about my needs as their customer. They helped get me back on the road with no issues in no time.
robert ygreat customer service.
steve aWhile the truck was fairly clean, there was a bunch of dirt and junk by the utility dolly. Overall it was great experience, easy to extend rental when I had to and easy to pick up and drop off!
Kyle BStephanie was knowledgeable, upbeat and very helpful💥
robert yI'm writing this in order to bring it to the attention of upper management as the cleanliness of the storage unit was not only extremely unacceptable, but also a health risk. I'm extremely disappointed and upset upon entering my unit and discovering trash, multiple cigarettes scattered around the unit, as well as having it smell absolutely horrendous. As a combat veteran who served his country, I expected U-Haul to serve me with cleanliness, dignity, and respect. Obviously I wasn't met with that and will further take my business elsewhere. Thanks for nothing.
benjamin m | Expérience généraleBeautiful people
Ben PAmazing service! Love the way the team explained things to me in regards to hitches. I'm very glad to choose uhaul to do business with as the team here in rome is really awesome.
Marvin MEveryone in the Rome NY U-HAUL office is so professional and very nice. LOVE the Rome NY U-HAUL
Russell NGreat and efficient staff. Love new 4 legged employee really made my day!!
Heather BAmazing staff. I hate renting trucks, but the people that work at the Rome, NY U-Haul makes it very easy.
JEFF FI was completely satisfied.
Christine JEveryone there is so nice and professional. I'm the Rome NY office.
Russell NStephanie she needs a huge RAISE in pay. She is so nice and knows everything that goes on there. Give her a huge Raise in Pay . She definitely deserves it.
Russell NWorst experience ever I wouldn’t recommend it to my worst enemy rented the 10in truck smelled like shit half way to my destination the check engine light came on truck lost power almost got in accident they DO NAT TAKE CARE OF THE TRUCKS after all that the transmission went on it horrible experience I called the number for help and communication was ass never again
Ibro MStaff was really friendly and helpful .
DAIOMY H | Expérience généraleDonald was great. Very helpful in hooking up
David SStephanie was awesome. She made the transaction simple, easy, and was extremely pleasant. She had the trailer hooked up and ready to go for us quickly. I'd highly recommend this location. Also, the store was very clean!
Brett LI would prefer to talk to the store staff, not a call center
Thomas PThe store always ensures I am given the best service and goes above and beyond to accommodate.
Norman GI don't know that there is much to do for this one but the previous customer missed the memo about not smoking in the truck. It smelled pretty strong. Maybe the no smoking stickers in the driver and passenger side windows could be larger? Otherwise, the whole experience was great.
Brian WThanks to Stephanie. Who remembered me when I needed storage ASAP. I was so STRESS out... made decision making easier. Thanks to the team..... whose steady and customer service is more than capable while I used them. Clean and warm.
Cheryl R | Expérience généraleRien
Naomi OExcellent customer service!
Paula BContinue to be as welcoming and helpful as you and making customers feel like family and y'all will continue to do very well!
Caleb GChange Nothing!!! The service I received was outstanding! The staff were very pleasant, accommodating, and knowledgeable. The facility was very clean, including the van I rented. The manager of this facility should be commended for how well this facility functions. I will not hesitate to use this facility in the future and will not have a problem recommending this facility to others.
anthoney rTrailer marker light on fender needs to be replaced. The trailer jack needs work as it is extremely hard to operate. Stephanie was amazing, she was willing to take care of my needs and hooked the trailer up perfect. The store and parking lot are extremely clean.
Robert WI always have had terrific customer service at this location. Staff is courteous and efficient.
Jay LAll was good. Professional, efficient and courteous service by staff. Merci.
STEPHENM RVery helpful see above
John LGreat Job
John ABoth of the desk people I dealt with were very good. Equipment was fine.
Richard NI wish you could get the van or truck like you can the other truck's it's hard for some to get in and out
Wendy G | Premières impressionsFriendly, helpful staff. No problem with pickup or return process. Quick process.
John FI reserved a 20' U-Haul a few days before and when I showed up they didn't have one. The 15' they gave us was so slightly too small I had to take a second hour long drive to pick up just a handful of items and they only gave us a 10 dollar discount as if that makes up for extra time and gas money I wasted.
Ayanna CStaff very friendly and helpful.
Richard BThe staff was excellent, and the equipment was ready when promised. Merci.
Paul MThe manager at this location is an amazing worker. I have rented here before and she goes above and beyond every time.
Jonnie NAlways my go-to for all my transport needs. Great people and excellent service.
Stacy AThe service that was provided was excellent!
Brenda M | Expérience généraleStaff was extremely helpful and courteous. Would use again if ever needed. Facility was very clean
William M | Expérience généraleThank you very much for your friendliness and convenience
Linda P | Expérience généraleTo little and not high enough u need 10 x 10
Roshan H | Expérience généraleThanks millions stef
Peter C | Premières impressionsGeneral Manager Stephanie runs a tight ship over there! Everyplace is clean and tidy: the storage units and corridors, office, truck yard, even the bathrooms. Customer service is friendly, knowledgeable, and efficient. I couldn't ask for a better experience!
Deborah K | Expérience généraleAbsolutely horrible. Unit was disgusting and not accessible
James V | Premières impressionsStephanie the manager is amazing and she goes above and beyond
Tabitha F | Expérience généraleGood Job........ And keeping me in mind.....
Cheryl R | Premières impressionsThe guy at the desk was great but I called before I got there to the main phone number and the girl I talked to reserved a unit that my local uhaul didn't even have so I ended up going with a unit that is half the size I needed. Also she told me that I could have insurance for $10 but not that it was required for my state the people on the phone should be trained and only give out is really available at the location the customer is talking about. Also I told her I wanted a unit on the first floor and I now have a unit on the second floor as again what she gave me didn't exist my my uhaul location.
ashley g | Premières impressionsStephanie is amazing. Let me suggest a portable wheelchair ramp so people in wheelchairs can get to storage units easier.
Jacob M | Premières impressionsI am 56 years old with bad knees and breathing issues. I didn't know I would have to climb a roll around stairway to get to top of my storage. That's only thing I'm not happy with. Manager said I would have to stop in or call everyday to see if a bottom one was open to transfer My belongings
Brenda B | Premières impressionsGood and quick business
Ramon C | Expérience généraleStephanie was very nice, great customer service and professional!
Brenda M | Premières impressionsYour staff was awesome at the Rome location, very friendly, patient, and helpful to us.
KIM C | Expérience généraleCourteous and efficient staff. Thank you .
LOYD W | Expérience généraleThe gentleman who helped me was awesome he was friendly and efficient thanks again
Kristina P | Premières impressionspoor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.
Michael S | Expérience généraleThis location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.
LESLIER J | Expérience généraleI wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the door
Michelle M | Premières impressionsGuy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.
DOMINIC V | Premières impressionsOnly needed unit for a couple weeks but thank goodness they had one available
DONNAC S | Expérience généraleThe Perry worker is a very good worker
Cassandra B | Expérience généraleThe guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.
Bruce C | Premières impressionsThe two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.
Jodi L | Premières impressionsI am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.
Norma G | Expérience généraleThe store was amazing but that national number I called to make the reservation was horrible!!
Joseph M | Premières impressionsUhaul staff was very helpful and friendly.
Laurel P | Expérience généraleThe unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!
Alicia S | Premières impressionsThank you for helping me out in a pinch.
Kathy W | Expérience généraleYou guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .
Coleen M | Expérience généraleThank you for helping me with the door!
Nicole C | Online Move InStephanie was very helpful and professional. Highly recommend the Rome facility.
Patrick K | Premières impressionsThe staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼
Ruben V | Expérience généraleThe hallways were well lit. To see inside my unit needed a flashlight.
Joe S | Expérience généraleStephanie is an awesome manager.
Mitchell D | Expérience généraleExcellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!
Juan D | Expérience généraleThe reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10 but $25 was to much for me.
Annette C | Expérience généraleI can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen
TAMMI C | Expérience généraleThe "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️
COLLEEN M | Premières impressionsLove The Lady With All The Pretty Make up .
Billie J | Expérience généraleDallas was very helpful and nice.
Natalie L | Premières impressionsThe only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.
Tiara M | Expérience généraleThe same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.
Sarah N | Premières impressionsThe unit work PERFECT for our short term needs. Thank you!!!!!!
Andrew T | Expérience généraleThe lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.
therman c | Expérience généraleGreat service, clean facility and the staff was always friendly and helpful when needed.
Lindsey F | Expérience généraleThe staff was helpful curteous and kind.
Mary C | Premières impressionsI ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.
Renee H | Expérience généraleThe storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers
Ursula R | Expérience généraleThey went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.
Paula F | Premières impressionsvery good customer service
Pamela N | Premières impressionsFacility was everything we needed. Very clean and nice.
Rita M | Expérience généraleGreat job
william r | Expérience généraleReserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere
jennifer W | Premières impressionsExcellent customer service.
victory s | Expérience généraleThere was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.
Diana W | Expérience généraleWas told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience
Ryan D | Premières impressionsna
CLELAND M | Expérience généralenone
GARY I | Expérience généraleService was good had no problems .. It made a bad situation easilier
Renee H | Premières impressionsThank you for making my move so smoothly.
Cathy M | Premières impressionsStephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.
darryl t | Expérience généraleThe staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!
ROY B | Expérience généraleGreat service
cynthia H | Expérience généraleEveryone was very helpful while I was using UHaul!
Katie W | Premières impressionsFriendly and helpful services. Very clean place.
Cynthia D | Premières impressionsI've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.
zipporah m | Premières impressionsThis Uhaul did not work the dome light, the U-Haul was extremely dirty.
Chris P | Premières impressionsSatisfied
Ervin M | Expérience généraleThis is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform
John B | RéservationToo many price increases.
DAVID F | Expérience généraleVery unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ
kimberly F | Expérience généralethe persons at the counter were VERY helpful and on top of things .....Thank you
joyce h | Expérience généraleStore manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.
TERESA D | Expérience généraleAll I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.
juliet R | Expérience générale