location was great, very clean. staff was knowledgeable, courteous and kind. very good experience
Kristen WalbergCustomer Reviews for U-Haul Moving & Storage of Route 12
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Guy behind the counter went beyond in helping me
mike richerAlthough the communication from your team was always polite, it sometimes was incorrect. I received a text, and call about when my UBOX would arrive to its storage location, GREAT! But on the day it arrived, i received a call from the driver stating "where do you want me to bring the box", as if it wasn't t being stored. On the day it was delivered , the driver, (lost) called and she had the wrong address. So perhaps the communication with the drivers and dispatchers could be improved. I have been incredibly impressed by the phone and text updates. Very helpful.
Janet OrfExcellent customer service
Alan MacphersonThe price was good and the customer service was great.
Timothy Nicholsnice store and trucks in great condition. Excellent and friendly staff to help out
Donna Stonemake available a printed receipt of the return.
Peter DeciccoTruck was unsafe. Picked up on a rainy day and one of the wipers had no clip to hold it on. As soon as I turned the wipers on it fell off. Had to tie it on with string. Driver side seat belt didn't work. It wouldn't even go on the latch..
Ryan MurphyGreat service and great pricing !!
Mary ArdanN
kevin dowYou guys where great !!!!
Joyce Angellgreat customer service and will return back
Donna StoneWilliam is super helpful. Made our experience very easy
Christina GreenI was charged about $16 more than my estimate (which was $28). Never received a final bill/statement to explain the added cost. Drove the vehicle 4,6 miles and returned it in about 45 minutes. The store representative said I was all set and could leave without closing out my bill, so this extra came as a big surprise. Probably won't use U-Haul again.
James HethermanI was absolutely shocked on the price super affordable and in and out easy on our way ....always use uhaul great company
Edwin VermetteI originally reserved a truck for moving to a new location at the Kennedy Dr., Putnam location. A very courteous young man assisted me. When I showed up the following week to get the truck, a different man was working, said he couldn't find any record of the reservation, was angry because he "didn't have time for this shit" and they "weren't supposed to be renting trucks that week (there were 4 or 5 in the lot)" and told me to call UHAUL. When I asked for a number, he said he didn't have it and walked away. A patron waiting for an oil change said she couldn't believe how "rude that bastard was." I got the # for UHAUL, they found the reservation instantly and sent me to Webster, MA. They saved the day for me!
Lisa HennesseyFirst I went to the location after booking online and including an appliance dolly and they had none available. The person working behind the counter was apologetic but that doesn't help me move a washer and dryer. Additionally, when I returned the vehicle I was charged $50 extra with no extra receipt or explanation of the charge. I used 20-25 miles of gas which does not cost $50 and there was no damage to the vehicle. Ultimately very disappointed with the experience.
Lindsey BanksThank you for one month free storage.
maryann tino | Premières impressionsThe guy didn't even know how to properly hook up the trailer. I wasn't happy to find there wasn't a stand on the tongue of the trailer as I needed to pack it and unhook to attach my own trailer and boat to move to new location. Had to take Jack stand to unhook from truck. Guy actually tried to hook the chains to the shackles on my rear bumper and I had to tell him no and I will do it. And u haul needs to offer bigger trailers. I would have rather spent 3k on a used trailer then spend 200 for the uhaul again
AJ SaidI had the pleasure of dealing with a gentleman by the name of Ted. He was thorough and informative without being pushy. Great customer service experience with him. Ross Fournier
Ross FournierTed was helpful and made the process easy. I was impressed with all of the services offered at the Webster location.
Lauren McLoughlinEveryone was kind compassionate accommodating and more than willing to help especially the manager William that man needs a raise!
melissa smith | Expérience généraleGreat use of space!!! Ted was great Great!!!
Thomas Sheredy | Premières impressionsTed did a great job helping us through our rental.
Thomas SheredyThey charged me with a full tank and they delivered it to me with an empty tank, I delivered it the same way I picked it up, I thought it was wrong, I will never rent from you again, lack of respect for the consumer
Patrick Das gracasVery thankful for the inside unloading area. Was also returning a trailer and they helped us get it checked back in super easy.
Christina Green | Online Move InExcellent service and rental!
John WebberEveryone was very accommodating especially the manager he was very helpful diligent & knowledgeable! I was pleased!
melissa smith | Premières impressionsExcellent service
John WebberI rented a box trailer and it was absolutely filthy inside and out.
bob cookBill was great!
Torrey Wallace | Premières impressionsSimple, fast and great service
John Webber | Premières impressionsThe padlock on the tailgate did not open with the padlock key supplied with the truck key. This was reported to the UHaul center. Otherwise, truck was clean and ran well.
Joseph IamartinoHello, several of my items have been damaged a lot during this relocation in Ubox containers. My tv stand, dining table, and one chair. Also the stand mirror has been broken completely. I already sent the photos to one of your colleagues. The delivery person was witnessed that one of the uboxes has been broken apart on one side and it caused the damages. Repwest insurance has made contact with me and I sent them all the photos but I haven't received any feedback.
Noorbakhsh Amiri GolilarzI was lucky and got unit 1313. Was able to move things in while shopping around for an apartment and found a great place then moved things back out. The loading garage and carts make this location extra convenient. Didn't have to lug things out in the rain and the cold. Very nice feature.
Alex Gray | Expérience généraleGeneral manager was very helpful I was running behind he offered to extend my truck rental from 2 till 5 due to the weather that came un overnight and my road was blocked so I ended up arriving at 9 instead of 8. And he also set me up with a storage unti where I could pull in and unload which was awesome given we were getting 4 inches a hour for rainfall that day
Christopher Gaumond | Premières impressionsExcellent service U-haul one of the rentals trucks
Juste EvensHave somebody in the store so when a truck is returned you don't have to search the plaza looking for help. Print out a paid receipt for customers paying cash instead of just saying "You are all set".
Torrey Wallace1 of the four Tires and Rim did not match the others. According to the roadside tech, it was an older style, and tire was so old, it was about to separate. It was a old style Bias Ply, and should have been a Radial.In addition, the trailer vibrated significantly at over 55MPH for 340 Miles. This was caused by at least one of tires being out of balance. All the tires were worn at at different levels, one should have been replaces, but was in U-Haul spec, but not industry best practices. Some of the chains were missing the rubber keeper. The Tech confirmed my UTV was properly loaded.
George StilesFriendly, knowledgeable staff and clean store.
barbara dequatroThis location is new. It looks great. Hope it stays the same. Haven't moved anything in just yet. Will do soon. Happy to have this option now before Christmas. Making room for company. Happy Holidays!
Donna Pilkington | Premières impressionsI've dealt with two associates for recent trailer rentals, I believe their names are Selina and Timothy. Both are excellent, courteous, attentive, helpful.
Dean PariseauGreat customer service! Thanks Tom
eileen girardEverything is perfect and the staff is amazing!
vimarie floresThe rental was smooth and the price just right The truck ran smooth and was very clean I will definitely recommend them
Devon FargoThe young lady behind the counter was super friendly and knowledgeable. It was an awesome experience will use again!!!!!! Ty Ty
Francis RossettiTruck was in Rough shape and interior was not clean. Seats were sticky and ashes in the ashtray of the no smoking truck. Office complex was clean, well stocked and displayed and the service representative was helpful.
Kevin MoonVery easy to get the truck and be on my way. The whole process was pretty easy and I will definitely use them again.
Charles MackowiakVery professional.
George Mbui | Premières impressionsThe gentleman who waited on me last night was new and by himself and he had no clue what he was doing
Erin Brown | Online Move Invery pleased with the staff and how clean the location
james seraphinRude Arrogant people Customers seem to be an imposition
Michael Downeyvery good
felix moralesService was awesome
Sylvia MedinaI rented a towing dolly I rented it in Massachusetts and I told him that if I could leave it in New York, he told me that he not only had three and that he had to withdraw it to the same place, so I did not like it
Edgar DiazLots of great service from all who work there
Madeleine LordThe girl that helped me was very good. Quick polite and helpful.
Jonathan ShugrueTrailer was clean and did the job, but the tongue on the trailer was bent badly off center. Didn't notice it until I was on the road and committed to continue my task. Quite dangerous in tight traffic and hard to back-up straight. Tongue should be replaced or bent back to straight.
Douglas RobarThey did not accurately indicate size or number of Boxes needed. Had to scramble a day before Moving to get another one, but they were very helpful making it happen.
Terri MannTrying to return the vehicle after hours was challenging. Took a while to get the GPS location to work. Several attempts to follow the app. Just a challenge. And after a long day of moving I wanted to just be done. But it took over 30 minutes sitting in a cold parking lot to get it finalized.
Timothy MooreNo issues. Everything went very well.
Douglas RobarMuy buen servicio al cliente, muy amables, te explican muy bien y te atienden rápido...
jose ramos | Premières impressionsI would have given you a better rating if I did not get 5 notices in one day to comment on your business. I had been busy and could not answer right away.. I felt like if I did not answer I might not get great service like I did the first two days. I inquired the first day and came back the next day to get a unit. I liked what I saw and heard but now I am afraid of being badgered because I did not get back to you right away. I liked the vasility but was disappointed with the floor. Everything was so new looking but the floor.
debra oleary | Premières impressionsBill was great!! Very informative!
joe helnarski | Premières impressionsHelpful manager
Patrick Reardon | Premières impressionsWill has gone above and beyond to help and accommodate us to the very best of his ability.
annette bent | Premières impressions