Customer service was lousy.
R DCustomer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
It was an easy experience. I wouldn't change a thing.
SOPHIE AKeep being professional, and concern about what the customer wants. you weren't just hearing but listening as well. Merci.
Mary oMy pick up was for 8am however we lost A very good family friend on early Saturday morning. I call & explained I would be in about 8:30 or so. Was not told truck rental started at 8:00 am . I sign contracts at 8:58.I've been using U haul for many years at McCart & Altamesa until it close. Started using Altamesa & West Creek afterward. It was always perfect with great friendly employees until Saturday 4/13/24 Unfriendly. Guy. He was Very COLD. Truck sound & drove like A Semi. When I drove truck back in A very nice guy met me and check me out , was very friendly, and cheerful. Thanks to Coustomer Service that extended my check out time. Not sure I will use this location again. location again.
GLORIA GUnfortunately i trusted the workers and didn't review the mileage on the truck since it was local I was in a hurry and I had never had a problem. but fortunately I had taken a picture of the dash board before i drove off. When I got back the attendant said the tank was 13/16 full, my picture showed it was more like 11/16 full and the mileage on the contract xxx406 and my picture showed it was xxx414. I got gyped but never again. I asked for a printed receipt before i left the counter and would have saw the disparity had I had the paper copy, but for some crazy reason I didn't look at the email before I left and that was on me. but of course the attendant was saying ppl be stealing gas, but I know you cant put siphoning hoses down into the tanks, and the mileage was about 10 miles off.. So I will always make them produce a paper copy from now on.
John Lexcellent service, good job helping me
mike rHave more than one person on the front. Other than that it was fine.
pamela cNice layout, friendly staff and good selection of supplies and accessories. Merci!
DAVID FGreat equipment great prices great customer service highly recommend.
Shannon RI went inside to purchase supplies and get assistance with the app as I chose to pick up the truck through the app. Once I found the truck behind the store, I was sent back inside to get the key, which was a huge inconvenience. In the past keys were inside of the truck and that is what I was expecting. Also the 2 dolly's I requested were not in the truck which made me have to go back inside for a 3rd time to get those.
Leah BTHEY WAS EXTREMELY HELPFUL AND COURTEOUS
MARGARET W | Premières impressionsTodo muy
Rafael CThat is hard to say
james mGreat job folks
Nora WGreat customer experience overall.
Wyman BCan't think of anything. Everything went smoothly. Very quick installation. Friendly, professional staff.
John KNone at time
sharon rThe truck maybe needs an alignment but other than that the trip from DFW Texas to FL was great. I spent around $350 dollars in gas, not bad for a regular gasoline truck. 100 % recommended. Great customer service!
Rodolfo GWin turning back in u haul truck app would not let u check truck in.
Sabrina` MThe customer service at the front desk was HORRIBLE! When I called, the customer service was even worse.
Bethany VThe truck had no suspension, was very dirty, and smelled like a skunk.
CHRISTINA WN.D.
janice cI needed help finding my truck after walking the entire parking lot.
Lorenzo YPut things to tight things
luis dEverything was great. Maybe you could bring the truck around to the front. I had to drive my car all.the way to the back to get the truck. Bring the truck around. Then walk all the way back to bring car around.
Abby JEmployees were all polite and professional. Equipment was in great shape and worked very well, no problems whatsoever. I will definitely us this location again. Thanks for a job well done.
russell sLove the mobile pick up option very easy and convenient
Terry Snot sure of the process of leasing but I feel it would be more beneficial if the equipment you lease/rent would be pulled up front rather than you having to go locate it
gracie fGet better servailliance so your workers don't have to deal with ppl stealing gas from the trucks, I felt bad for the worker because he kept having to reassign trucks to us, related to all trucks being out of gas from someone stealing the gas from the trucks the night prior.. the worker is very good and helpful and was working very hard, thank you Uhaul, we love yall!
glen FI have used this location for at least 10 years and never had a problem. The gentleman that helped has been there for years. I never asked his name but he's always pleasant to me.
Ronnie MNever went in the office. We arrived to drop off the truck as the worker was just leaving. He looked at us several times, not saying anything as he walked back and forth. I couldn't locate the place on my phone to return it electronically.. Then the man finally said, as we were looking for the place to drop the key, to drop the key in the door and they would take care of it in the morning.
Rachel MAwesome service. Wish our pick up was this convenient
Joe GThe whole rental process was great. No issues everyone very friendly
Chris CGreat customer service, well-maintained, equipment, fast, and friendly employees.
Shannon REvery one was so helpful and willful to help excellent customer service
Juan CI worked with Donna and she was amazing! Very friendly and answered all my questions. Also the gentleman that attached the vehicle tow to the truck for me (didn't catch his name) was also very nice.
Faiqa MWould like customer service in setting up rental instead of do it yourself app. It was difficult finding my truck and had several questions that could have been answered quickly if a person was with me.
TRISH HThe truck i had was in bad shape really poor an its sad that u all charge people high rates an the trucks is in the bad
Gregory HStaff not very welcoming
David EExcellent service à la clientèle
Miguel MOffice closed. Was not told before renting that no person worked at the office. Uhaul app would not work. Website kept giving error for verification to sign in. No one would answer main phone. Had to cancel rental
ROBERT AI consolidated down to one unit. Still a U Haul customer
David B | Expérience généraleRichard and the ladies were always very helpful.
BRENDA H | Expérience généraleThis was not my preferred location and I had to go 12 miles out of my way to get to this location for the truck. The gentleman at the counter was nice. However, I was just given keys and my receipt and told to go find my truck in a whole parking lot of trucks with the number he gave me. (Every other u haul I've ever rented the person went with me to the truck and made sure I was all set.) I also rented a dolly which was not in the truck like it was supposed to and then I had to go back into the store for that. For what usually takes me about 15 minutes to actually pick up a truck took me 45 minutes so I was not pleased with this location.
Katie MVery impressed with the trailer 6'x12'. Has a lot of room and it was ver nice in the road. Will rent again. Thank you! Great customer service! Rod
Rodolfo GExcellent service
Koffi KUnprofessional and didn’t have supplies I needed upon asking while doing the reservation
Chandler LService was great!
Cheryl BNothing your employees were very helpful and courteous.
Billy HWhen I walked into the shop, there was an overwhelmingly strong body odor smell. When I met the guy around back to receive my trailer it was him. He smelled so bad. If you are going to be interacting with customers, you should smell better.
Alexandra SI have no complaints I am a very satisfied with your facility
Mary A | Expérience généraleIt was a pleasure being a customer. Very friendly crew.
waren w | Expérience généralePerfect
ERIC K | Premières impressionsThe mediym sized unit number I was originally assigned online had a door so small I couldn't even get my recliner through it and then the manager Richard gave me another unit with an uneven floor and short corner making it impossible to stack items because they leaned forward which caused me to lose half the storage space. I am very, very, very unhappy. I have been a Uhaul client for over 20 years but this is my last experience.
Johnie D | Online Move InAucun
VANETTA J | Expérience généraleSarah has excellent customer service skills. Including other staff as well.
LaQuitha W | Premières impressionsGreat guy at the front and let’s you know everything up front
Tristan M | Premières impressionsMerci.
Veneisa A | Expérience généraleOnce I got to the 1st fort worth uhaul storage facility the owner was an absolute monstrosity. There was a storm the night prior and he was not able to provide any assistance. I ask did he have any way of contacting another facility to ask if they were good and he stated no in an unprofessional manner while he had his cell phone on his belt buckle. Then my father attempted to talk to him in which th guy started to talk under his breathe acting as if he wanted to have a confrontation. We contacted uhaul in which they sent us to another facility. Once we got to the other facility the unit that was available was not the size like it was advertised. A 10x10x8 cannot hold a 1200 to 1600 Sq ft apartment or home unless you literally have to stack everything to the ceiling. So I had to get 2 storage unit in order to just simply pack up my 1069 Sq ft 2 bedroom apartment. The employees at this facility that provided the facilities were not helpful at all and I made a comment stating I would never use uhaul again in which the employee stated I don't blame you. He over talked me as well Once I stated as an employee whybwould you say that and his response was laughing back at me. I asked if there was any discounts due to this not being my fault due to false advertisement on proper storage of Sq ft and he said not at all and he doesn't know where uhaul as a company get there measurements from basically insulting uhaul. Word and quote ""uhaul thinks every apartment is very conservative on what's in people's homes and doesn't understand what people may have."" Now instead of me paying 124 a month for a storage unit I'm now forced to pay 300 a month for 2 storage units! I will never be using uhaul again after I move officially in April or may time frame. Absolutely the worst experience I could have.
Jerry B | Premières impressionsGreat facility,
Aubrey W | Expérience généralefelt like a restricted teenager that had to follow imaginary rules. Not to mention: i only could access my belongings at designated times. also i felt they chose the worst position to store my belongs whereas not only walking up a flight of stairs but way in the deepest harder far corner of the facility. in closing: i've never caused any issues, never missed a payment, never had a late payment, and i'm always on time. & as far as recommendations: not even my worst enemies. & this is how i spend my hard earned money, thanks!
Leonard S | Expérience généraleNeed to explain the 24-hour access a little better because we didn't understand how we can get into the unit after office hours nobody explained it.
nicholas y | Expérience généraleThere was an ant infestation in my storage unit in which i had to leave some of my things behind and staff did not seem to care when i told them. A u haul driver named Jerome also backed up into my personal vehicle while he was trying to park his car and proceeded to get out of his car and cuss me out. Once i told the U-Haul office this they did not seem to escalate the issue. Terrible experience and i will never be using U-Haul again.
Hannah H | Expérience généralePrices are a little high, but it’s understandable for the location
CHRISTOPHER O | Expérience généraleThe only issue I ever really had was when I moved in, there were no units available for what I was looking for, so I had to settle and get a climate controlled unit. It put me in a bind and I had to come out of extra money a month. Nonetheless, the staff was friendly, the unit was clean and they never tried to scam me. I had this unit for a year and never really had issues, only dealing with payment. If I ever moved back to Fort Worth, I would move back to the same Uhaul.
Annbrion J | Expérience généralePlease change the storage access hours. The hours were 5a - 10p, but have been changed to match the office hours. This is not convenient. Please change the hours back to 5a-10p.
Christopher S | Expérience généraleAppreciate the help that they gave and provided job well done.
JOETTA P | Premières impressionsNo comment
HENRY W | Expérience généraleOne of the workers female was rude, had a attitude; and was misleading with information
JOMAR W | Expérience généraleStaff very crasp...hold time too long . Lines too long and there are never enough cashiers on Saturdays at te first of the month
Sonya J | Expérience générale3115 had a lock on the door not inside the unit as told After hours was excellent they were able to find another unit however there was no lock inside the unit
LESIA J | Premières impressionsI love the service i got
Cynthia O | Premières impressionsGot tired of paying unnecessary money every month.
Danicia H | Expérience généraleGreat place, very clean. Easy to get in and out.
Willard a | Expérience généraleMy storage unit was broken into. A lot of items were broke and stolen. Because the cameras were not not working the insurance company denied my claim. What's the purpose of paying for insurance?
LINITA J | Expérience généraleThe absolute best experience I have ever had dealing with a buisness about anything. Thanks to all the staff for all your help.
Alethia H | Expérience généraleMy experience was terrible. The access code did not work after hours. We had to wait over an hour for someone to let us in. I would like a full refund because I was on a time limit that I did not meet because of what my experience was that U-haul
Joe H | Online Move InExpensive
pedro c | Expérience généraleDid not like not getting a receipt upon turning in a 6X12 trailer immediately after turn in. Was told I would receive an email. After not receiving an email, I inquired two days later, after inquiring I received an email proving I had turned in the trailer. Other than that the employees were very polite and helpful.
Theresa W | Premières impressionsPersonnel amical
renee h | Expérience généraleMost everything was fine until I moved out. I gave them notice and called and came by in person. They still tried to charge me. I still have the emails.
Terry F | Expérience généraleI 100 % believe that your staff is a representation of the manager or business' owner. Compliments and shout-out to the gentleman that helped me when I picked up the Van, I don't know his name, "No disrespect" but be was a (Tall, heavy-set, "not fat," more muscular) guy... He was very helpful and attentive. Patiently explained to me how to navigate the u-haul app. The long haired- young man that helped me afterwards with the storage rental was more quiet, like an introvert/ monotone person, but he too was very helpful, and explained everything regarding the storage. But what most impressed me, was his chivalrous mannerisms when he opened and held the door open for me, I was glad to see that chivalry is not dead in young people! Side Note: My interactions with the young lady at this location, is also A+ she has a very kind disposition. Gosh! Even the others that I encountered outside, who had a u-haul shirt on were very nice!! Like I said at the beginning "the staff is a direct representation of the manager." *Thank you.*
Caridad G | Premières impressionsNever had any problems. Come & Go as I pleased. Very convenient.
Kim P | Expérience généraleThe manager guy was very nice and helpful
jeremy b | Expérience généraleI had my storage unit (10x10) for over 8 years. Staff were always pleasant. Location very convenient from where I lived. Never had a problem.
ROSA C | Expérience généraleThe storage was very dirty, a lot of dirt blow in
MARGARET M | Expérience généraleThe retiring the uhaul needs to more accessible for the customers to return… it’s difficult to return.
Vanessa B | Expérience généraleWasn't able to get a pro rated charge after only having my unit for a few days we decided to cancel it. Disappointed that they couldn't work with us on a refund for the days not used but fine otherwise
Zac B | Expérience généraleAll staff were very helpful and knowledgeable.
Nancy S | Expérience généraleVery helpful
Anthony M | Premières impressionsStaff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.
Nancy S | Premières impressionsI moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can't get anyone on the phone from the actual location….terrible service.
Jared L | Premières impressionsThe cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!
Latisa W | Expérience généraleRep was very helpful and went above and beyond to help us.
Billie S | Premières impressionsNo one problem or issue.
CYNTHIA P | Expérience généraleI initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew
James A | Premières impressionsThe staff was very help with our needs and showed me where our storage unit was located on map..
MARK H | Premières impressionsThe gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn't working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.
kandis b | Premières impressionsCustomer service is horrible
Naomi W | Expérience généraleThe people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.
Armondo G | Expérience généraleFast and efficient
Diana B | Expérience généraleEasy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.
JOHN P | Expérience généraleVery clean place and staff is very nice
alana h | Premières impressionsExcellent customer service. I don't go anywhere eals. I'm a uhaul fan.
PEGGY H | Premières impressionsI was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.
Danicia H | Online Move InThomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!
Lawrence M | Premières impressionsI really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there
Amber P | Expérience généraleJust moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go
jose f | Expérience généraleWhen ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.
SELISA D | Expérience généraleA special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!
Lori B | Premières impressionsFor 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out
KATRINA L | Expérience généraleRichard was amazing and patient. He answered all my questions. Cheers to him!
tessa k | Premières impressionsI do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney
KIMBERLY W | Expérience généraleGreat service!!!!
Enoch S | Expérience généraleThe representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.
debra r | Premières impressionsI can not say enough good things about the janitorial staff that pointed me in the rig direction….
Matthew Y | Premières impressionsI wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.
Amber P | Premières impressionsGood job keep up the good work thank you
Kimmist S | Expérience généraleVery good storage and friendly staff
Angelly P | Expérience généraleI am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice
David B | Premières impressionsWill you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Thanks
Sharlyn S | Premières impressionsMuy buen servicio al cliente
Angelly P | Premières impressionsHad a worker that was rude because me and dad did not know how to take the tow off.
christie h | Premières impressionsRichard runs a great location and was always there to answer any question or assist with issues.
Mark M | Expérience généraleOne of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.
Brittany R | Expérience généraleI appreciate the staff at this location for immediately addressing the issue I had.
lisa m | Premières impressionsMs. Helen is very kind as well as the other workers I have encountered.
Latisa W | Premières impressionsExcellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+
Tommie R | Premières impressionsRichard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.
Mark M | Premières impressionsTrash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .
Nancy W | Expérience généraleThe entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.
melissa s | Expérience généraleGreat service !!!!
Enoch S | Premières impressionsSeveral unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.
gregory w | Premières impressionsThe guy working the counter should not be working with the public.
kelly l | Premières impressionsAucun
terry w | Premières impressionsWhen I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.
peggy h | Expérience généraleCustomer Service over everything makes the experience great. Thank you Team Altamesa!!!!!
Regina B | Expérience généraleDuring rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items
oliver g | Premières impressionsI had my belongings in storage for a max of 6 -8 days. I did not feel like I should've had to pay full price.
Lakrisha F | Expérience généraleVery Helpful
Kim P | Expérience généralevery helpful ; polite ; and very clean
Kim P | Premières impressionsReservations is a complete headache and disaster
Erma H | Premières impressionsThe staff were not only friendly and helpful... They were also efficient and well-trained! Merci!
judith d | Expérience généraleI will always use Uhaul every time I need extra storage or moving.
Lanee G | Expérience généraleThe sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.
Ferry N | Premières impressionsThe facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.
Robin W | Expérience généraleThe Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.
florence t | Premières impressionsMy only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month
debraoh k | Expérience généraleS.O.
Robin J | Expérience généraleThe manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.
Eugenia H | Expérience généraleEverything was awsome
Jala B | Expérience généraleI have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!
CHERI J | Expérience généraleThe counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!
Marianna M | Premières impressionsManager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place
Dean B | Expérience généraleHe sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.
Mallory W | Premières impressionsTried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it
Rob s | Expérience généraleExcellent service à la clientèle. Always felt comfortable going in and out at night.
Gayle t | Expérience généraleRichard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!
Stephanie M | Premières impressionsWaited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.
Beven M | Premières impressionsFriendly, fast, efficient!
Lu G | Expérience généraleVery nice and helpful
William Z | Expérience généraleYou can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.
Johnathan B | Expérience généraleStaff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Merci.
DIANE W | Expérience généraleSecure.
Benjamin H | Expérience généraleHe was very kind
Gwendolyn P | Premières impressionsThe staff was so friendly and helpful
Reghen B | Expérience généraleI appreciate your company very much for the assistant.
linda b | Expérience généraleOverall good experience.
jalencia d | Expérience généraleAlways my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.
Christopher M | Expérience généraleThank You 4 ur AWESOMENESS!!! :-)
YVETTE C | Expérience généraleThis is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.
Kathryn D | Premières impressionsExcellent
ANITA M | Premières impressionsPratique
STEPHANIE W | Expérience généraleGet a print out of your reserve. I "reserved" one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.
brittany r | Expérience généraleThe best in Texas
Esco W | Expérience généraleSo appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.
kenneth p | Expérience générale....
Raven H | Expérience généraleRichard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards
Aubrey B | Expérience généraleMy move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!
BRI S | Expérience généraleJerome delivered the boxes in a timely manner.
CARLOS C | Expérience généraleThis is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..
Lavonia F | Expérience généraleI feel happy about the service
irving r | RéservationStorage was easy quick and simple. Good access parking was great. Made the move in and move out super.
jody g | Expérience généraleYearly lncreasing the rental fees is what caused my move out.
EDDIE M | Expérience généraleThe contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again
lynnetta c | Expérience généraleThe office personnel were very courteous and helpful.
Jennifer H | Expérience générale*******
Dawana F | Expérience généraleWill use again if needed. Thank you!
audry j | Expérience générale