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Michael SCustomer Reviews for U-Haul Moving & Storage of Safe Harbor
Testimonials From Recent Customers
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Fast and easy. Also convenient. Great experience. No stress. Easy acsess. Friendly and hard working staff. No worries.
Michael S | Expérience généraleAll good but sometimes difficult to reach the team by phone. Ever thought of giving managers a company cellphone and making the number available?
Kenneth R | Expérience généraleI've moved alot and have needed a bunch of storage units in the past. This one was by far the best! Check in online took a minute. So easy. Every employee would wave and or say hello. Even on move out Jules stopped in the middle of getting a truck rental ready and helped me check out so I didn't have to wait. She didn't even get upset or annoyed. Super clean and the doors had no rust and we're easily locked. Thank you I can tell when a place is run well and employees take pride in their work!
Gerard T | Expérience généraleWas treated very well at this facility.
Patsy J | Premières impressionsThe new manager and previous manager have been extremely helpful and polite. Wonderful customer service and nice clean and convenient location.
Heather S | Premières impressionsThe staff is very friendly and helpful specially Sunday, she is wonderful when she answers the phone you could tell she has a smile on her face and the rest of the staff are very nice.
JULISSA M | Expérience généraleGreat facility, great service - would highly recommend
ED H | Expérience généraleFantastic, highly recommended
Antonio G | Expérience généraleThe managers of the location have always been awesome to work with!
Adam M | Expérience généraleThere were multiple occasions I was unable to access my paid space and/or exit with my boat due to using my space for others' vehicles/boats or clogged drive/entrance. Manager mentioned crediting my account to remedy, however I was never informed/confirmed that such credits were applied, quite similarly to never receiving phone call regarding account closure that was promised by uhaul customer service.
Christopher B | Expérience généraleI reserved a 5x5 unit online. Came in to pay and store my stuff. Went through all the paper and paid but long story short, the unit I was assigned was full of stuff. Unfortunately for me, it was the last one. He offered me a 5 x 10, for the 5 x 10 price, which I declined. At the end of the day, he refunded my money and confirmed availability at a nearby Uhaul place. On the way there I saw Lakeside Mini storage. They had a larger unit that was cheaper than Uhaul's smallest unit. Go there. I did!!
Lisa M | Premières impressionsmy bin D421 had problems with mice, spiders and leaves
JASON A | Expérience généraleClean place !!
renaldia c | Expérience généraleStaff was very helpful
Alan L | Premières impressionsNeed to open earlier for drop offs and pickups
james d | Expérience généraleThe staff and team are excellent, nothing but positive things to say.
RANDY B | Expérience généraleThe 5 x 10 unit I had was severely overpriced for the area and the competency of the staff. Over the period of three years, I never once received a direct answer for any questions in less than 5 to 10 minutes....if they were even able to answer it. I had to make 4 trips to setup autopay. Couple the above with the entry gates being blocked 85 % of the time and the rented unit always having a truck blocking it. I would have to go to the office to ask them to move a truck every time so I could access my belongings.The unit was fine but slightly overpriced. The service is why I left. I would be embarrassed if this was my staff. They are friendly and polite, but lack the skills to do the simplest tasks. I have high reservations against recommending this location. Staff needs to be trained and tested or replaced. Wish I speak more highly of this experience.
gage g | Expérience généraleToo many trucks parked on corners of buildings and in the spaces closest to the doors preventing ease of access when trying to get the truck in to unload.
Amiee R | Premières impressionsHannah was very helpful. Even very late night on the weekend.
Travis K | Online Move InThe staff here work extremely hard and are very freindly. Although, there needs to be more employees on each shift. Understaffed would be an understatement. I'm a regular at this location with 5 storage units and frequently getting trucks. During busy hours, it's very difficult to get in and out of the facility because of a lack of employees able to service the desk and check in vehicles at the same time. Again, the staff works very hard but there's only so much one or two people can do.
David F | Expérience généraleFront desk Staff was super friendly and helpful even when very busy close to closing. Our portion of the F building, (401). Seemed warm compared to the 300 section, may want to check the air for that area
Robert B | Premières impressionsThe only complaint was due to poor communication regarding the drop off of the UHaul that I drove to your facility. I was told that I could leave it there but there was no confirmation of the arrangement once I arrived.
John B | Expérience généraleThe requirements for completing a rental should be disclosed at the time of reservation. It is very disconcerting to be told at check-in about the need for 2 alternate contacts, and for home owner's insurance policy details. For people who may not have permission to use other people's contact information in advance, this is a very uncomfortable and inconsiderate imposition. Further, it feels like a form of economic duress to refuse to complete the rental without the information for someone who does not have these alternate contacts. These type of requirements could easily be noticed in advance or during the reservation process and a customer could make a decision about how they wish to proceed. At the time of check-in, the customer often has their belongings in a rental moving vehicle with cost implications, as well, they may not have any other option for storage which forces them to find some way to comply with your requirements. They literally have little or no choice except to agree to your terms at that point. That feels very much like duress.
THOMAS L | Premières impressionsAll my my belongings were affected by the paint on the concrete wall inside of my unit. Seems the wrong kind of paint was used on the porous material on an exterior wall. It began rotting off and got white paint dust all over my items and myself. I had to breathe in the paint dust while clearing out my unit. The place was very expensive. Furthermore the entryway was most commonly blocked by large uhaul trucks and trailers so I would have to wait to access the unit for someone to come move the large vehicles.
MATTHEW G | Expérience généralei will never use u haul for anything again , moving OR storage
Tara P | Expérience généraleThis particular storage facility has extremely borrow aisles.
CYNTHIA B | Expérience généraleNice facility excellent customer service
Nichole D | Expérience généraleWe kept a storage unit here for many years & only discontinued because we moved. We were very satisfied.
CATHERINE S | Expérience généraleVery polite and helpful staff, easy move in process
Sandy M | Premières impressionsThx Kyle- great help
craig g | Premières impressionsI rented from Life storage before and when I moved out, it was pro rated. It was a bit of a disappointment that I had to pay for days that I did not use.
Joshua B | Expérience généraleAs always, this U-Haul experience was outstanding. Every time I have used U-Haul for storage, a rental truck, or a trailer, my experience has been wonderful. I am a loyal customer and appreciate your performance and professionalism. Well done as always. N. K. Angel
Norman A | Expérience généraleKyle and staff were helpful and very respectful! Move out was easy and Kyle the manager was available after hours! I highly recommend this facility! It's nice to business with great people! Even the cleaning lady was very helpful. She showed me the dumpster location and cart to hull boxes that needed discarded.
Alexis S | Expérience généraleWe are so pleased with the entire experience. Merci.
Charley H | Expérience généraleKyle and the whole team are the absolute best. From start to finish, a great experience. A special shout out to Larry-whatever he's being paid, it isn't enough!! The whole crew there deserves a pay raise, honestly.
james w | Expérience généraleBien
Troy S | Premières impressionsThe staff here, especially the manager Kyle are great. Always willing to help and go the extra mile.
Angelo G | Expérience généraleJust moved in have not had enough experience to have a good opinion. The initial storage unit was too small, the nearest facility with a large enough unit was 10 miles away resulting in miles for the truck being exceeded and a 50 additional charge felt this was unfair
Claybon M | Premières impressionsThe only problem I have is the aisles you drive down are incredibly narrow, I got the truck stuck, and everytime I've been there someone was trying to unwedge a truck or car from an aisle. The truck drop-off at the front is a flipping nightmare. Trucks being returned, quickly clog up the drive way in and out of the storage yard area. I am literally terrified I will be trapped in the storage yard because of the trucks cluttering the front parking/drop-off area. I would still recommend this facility to anyone!!!
CYNTHIA B | Premières impressionsAfter finally getting the truck emptied, we got stuck trying to get out. There is no room for people to leave trucks that are dropped off. We had to creep our way out. This place is great, but needs a bigger pick-up/drop-off space.
CYNTHIA B | Premières impressionsVery accessable and user friendly facility. It was a great place to keep my boat for the summer The staff was very helpful and professional. I would recommend this facility to anyone .
Tim C | Expérience généraleKyle Firman Has been extremely helpful, courteous and going above and beyond To make sure we had adequate space. We would highly recommend Kyle as our go to person.
carol t | Premières impressionsAll of the staff at the 9208 Westmoreland Rd. facility were very helpful and dedicated to getting their tasks at hand completed in a fast and professional manor. I was a tenant from Nov. 2021 to Aug. 2022, no problems at all. Unit stayed dry and rodent free. A special thanks to, Kyle, for his assistance on Wednesday, Aug. 17.
RAY M | Expérience généraleStaff and facilities were fantastic Thanks
Fred M | Expérience généraleThe staff was very friendly and helpful. The facility has easy access to enter and exit.
Tim C | Premières impressionsKyle and his staff were excellent to work with and provided top notch customer service. I had a great experience at the facility and would certainly use again or highly recommend to friends and family.
Keith C | Expérience généraleEvery month I signed up for auto pay and every month I was charged a late fee. I called costumer service 3 times asking for assistance. On the third call the person told me there was an error with my card info. But she could not refund the late fees. Last month the location manager refunded the late fee for June. I appreciate the refund. However, uhaul has been a very difficult company to work with. I moved out as quickly as I could. I do not plan to use uhaul storage again and would not recommend.
Gena H | Expérience généraleKYLE Is awesome
Antoine W | Expérience généraleNice clean storage facility Helpful friendly staff Well lit and maintained Highly recommend
CARL H | Expérience généraleI reserved my space online at a specified rate but when i moved in the rate had increased by $30. It would have been nice to have honored the rate at booking.
Jessica M | Premières impressionsNo lights in storage units. No online to my bill & agent could not help with that.
Kissi R | Premières impressionsQuick checkin and checkout and friendly desk workers.
Jeremy H | Expérience généraleKyle did an awesome job and provided excellent customer service! As a business owner, I appreciate and can tell he knows how to take care of his customers.
Ryan S | Premières impressionsTaylor did a great job in helping me with my moving needs. Courteous and knowledgeable. Very helpful
CLYDE L | Premières impressionsSuper! Staff is excellent. Taylor is great
Craig H | Expérience généraleMobile app updates to chat with store locations instead of routing to call center to deliver the best experience
Michael O | Premières impressionsI didn't get the lady at the desk name, but she made it so easy and quick. This was the best move-in experience I've had.
Kashima W | Premières impressionsGreat service. Great facilities
Craig H | Premières impressionsTrying to log into the system to set up my account prior to check-in was awful.
Michael N | Premières impressionsStaff was very helpful. But could use more help. Understaffed.
Bill S | Premières impressionsI've transferred to a different storage unit that has 24 hour access, is well lighted (my last unit inside is dark) and one that is kept cooler. Our family has had multiple storage units with you, at this location, for about 4 years; when our temp control a/c was out for months, you did not notify us about the situation. When we discovered it by visitation, you would not discount our temp control rental. Quite a few items are ruined due to heat exposure of our units. The last straw was checking out yesterday a day past our monthly renewal and NO prorated refund. There is no one to talk to per phone or email in the office. Communications are dead since Karen Moore departed. She was a caring, devoted employee that kept this location in top order. What a loss. I'm disappointed with your direction of your company.
Shaun S | Expérience généraleFriendly courteous staff, facility clean, easy access, great customer service.
Diana S | Expérience généraleFriendly staff. Convenient location. Great rates.
Angelo G | Premières impressionsThis place is never available by phone. I have waited up to an hour to speak with someone and they said I have to contact directly. That was the number I dialed!! I have always had to wait in store for a live person to appear. I arrived 15min before closing door was locked lites out. I was overcharged for a unit and still have got no resolution.
carla t | Expérience généraleThe staff was very helpful.
darryl s | Expérience généraleA little confusion with availability of smaller unit but all worked out well.
Aline G | Expérience généraleExcellent service
Blanca D | Premières impressionsGreat customer service with inside staff!!
Cierra G | Premières impressionsPrices seem high compared to what I am used to up north, but it is what it is. Clean, convenient and easy to get to from where I am staying
Joe B | Premières impressionsI don't remember his name, but the guy working was extremely helpful and provided great customer service. He was dealing with multiple customers/situations when I arrived to pick up my uhaul (another person picking up a truck, a woman who's car battery died while her car was parked outside her storage unit, and a man picking out boxes). He multitasked and prioritized well providing superb service to us all. When I arrived again to unload my truck in my unit, he was helpful answering my questions and provided quick service while being efficient again. I've had multiple experiences with other storage units and this was by far the best service I've had. I'm glad I chose this location and hope the person working is commended for his customer service. He was the guy working on the morning of 6/5.
Cameron S | Premières impressionsIt has been a privilege working with Robert and the team at westmoreland.
AJ T | Expérience généraleBoth the site and the staff were very good!!
Eric P | Premières impressionsBoth associates at this U-haul on Westmoreland Rd (5/15/21) were very friendly and helpful. John even took me to see the actual unit I was considering renting. Easy online process - no hassle! Appreciate the free lock!
Jeanne F | Online Move InReally helpful and friendly staff, smooth move-in experience and VERY clean facility!
Lisa M | Premières impressionsI was well taken care of when I has questions or issues. Karen was always willing to help me out. Great customer service...
darren b | Expérience généraleKaren was always helpful and available .
DANIEL P | Expérience généraleI love this facility! Karen and the entire team were great to both me & my family over the past 2 years. This will always be my go to storage and rental location for sure.
keyia M | Expérience généraleKaren and her team are exceptional! Always go above and beyond if needed. Second time renter... I will be back !
Gail H | Expérience généraleThe manager Karen was awesome and very helpful. She was prompt in helping to resolve any issue.
BETH B | Expérience généraleGreat, use your facility again in a heart beat!! Thank-you for your service!
David R | Expérience généralemelissa did a wonderful job. she was clear and very helpful!
JANET M | Premières impressionsClean facility and friendly staff.
bob w | Premières impressionsKaren and her team are fantastic!! A pleasure to work with - thank you!!
DANIEL S | Premières impressionsMade the process really easy for seniors!!
David R | Premières impressionsMy favorite U-Haul location. :)
keri w | Expérience généraleI would like to let you know how happy a was at the storage center. Karen Moore gave the most professional service and her team was very helpful. Checked in and had no problems when I checked out. I was there for for 1 1/2 years.. Thank you Ellen Shaw
ELLEN S | Expérience généraleThe team at this facility dfntly functions off of 'TeamWork'! W/the leadership of Ms Karen, you can see why vehicles are constantly going in & out. As far as being secure (any improvements)... I do not see any. Always clean, well lit, quick to resolve an issue, & they made the customer feel like their their time 'is' important. The way that I saw them take care of the customers (like a Nascar Pit crew), showed me how they value their facility!!!
Lee H | Expérience généraleKnowledgeable and helpful manager. Excellent. Thank you
margaret b | Expérience généraleI stored my boat there and ran into several issues. First, on numerous occasions I could not either get my boat out or back in because of your rental trucks blocking the driveway gate. Second you rented a space directly across from me to a boat that was to big for the space and it hung out into the drive which made it almost impossible to get my boat out. Too many hassles for me. I found another place.
steven k | Expérience généraleMy only concern is the parking or lack of Sometimes it’s too congested and no where to park/wait Otherwise it was very good experience
mary s | Expérience généraleWhen my reservation was given away at the 855 Concord location, I had to find another large space immediately, as I was in a loaded vehicle. The staff at Safe Harbor was very friendly and helpful and much appreciated. I really was hoping this feedback was for the other location, because I'm exceedingly angry still with them.
Jennifer B | Premières impressionsGreat to work with. Worked well with our remodel and sale of the house.
JANET f | Expérience généraleGreat service. Helpful employees!
june b | Premières impressionsThe staff was always helpful and nice to deal with. The facility was always accessible, neat, and clean. I had to leave due to downsizing. Thank you for a great experience with your company. I will recommend to my friends. Merci
ROSS P | Expérience généraleWe had a wonderful experience setting up our storage unit. Karen Moore who is the epitome of professionalism, efficiency, and knowledge, helped us. She was also very friendly, which is nice; most customer service is not at that level. For this reason, I will recommend this U-Haul location.
Therese S | Premières impressionsHelpful, friendly staff and great location.
Wendy T | Premières impressionsWe also used the recommended movers through uhaul. They were so professional, organized and amazing movers and packers. What a great experience!
Shaun S | Premières impressionsThis location definitely gets my recommendation:super clean and modern-plus a truly great staff. Much more (and much better) than your average storage shed!
Jason M | Expérience généraleGreat service, great staff; I never had a problem. I contacted staff a few times with requests over the years and was always well taken care of. Thank you all for your hospitality and great consideration.
Patrice B | Expérience généraleGreat Customer Service. Great deals.
Carol R | Expérience généraleExcellent
Eugene B | Expérience généraleCustomer service and courtesy were outstanding. Thank you so much for making a difficult task easy.
Carol R | Premières impressionsFulfilled our needs. Thank you
Elaine B | Expérience généraleAll my storage needs were met. Everything was convenient and easy, including the website.
robyn m | Expérience généraleThanks again!!!
Crystal O | Expérience généraleGreat Staff!
Gary S | Premières impressionsVery professional
Robert D | Premières impressionsExcellent service!!!
delphine E | Expérience généraleKaren was very helpful.
Dennis R | Expérience généraleThe staff at U-Haul in Huntersville used my credit card number without permission to put a charge on my account for $178. They are thieves. If you have used their facility CHECK YOUR card transaction!
Kele L | Expérience généraleMerci.
Justin N | Expérience généraleFriendly fast attentive service however there are smaller spaces offered but not available at this time but there is no waiting list that my name could be put on for when one comes available.
steven k | Premières impressionsKaren the manager is very helpful and accommodating
Kathy S | Expérience généraleI've had my items in the climate controlled unit for only 3 days and every time I go to the unit, it's over 80 degrees in the building. I'm not able to get through to the main office and am concerned.
KELLY C | Premières impressionsStaff is very helpful.
Dennis R | Premières impressionsThe team is always pleasant and helpful! Customer service is top notch! I didn't have any concerns with leaving my boat there as security measures were in place.
STEPHANIE P | Expérience généraleRecommandé
MARC S | Expérience généraleKaren and Rob do a wonderful job with the customers. I enjoyed knowing them.
BRIAN M | Expérience généraleVery helpful with truck rentals and worked with me to go with the best options for best rates. Great friendly staff. Highly recommend. Great place to hide your mid life crisis: Harley,classic car, etc
Andrew G | Expérience généraleLOVED IT!!!
monica m | Expérience généraleKaren was great!!!!
John M | Premières impressionsgreat friendly staff. Been coming here for almost 20 years. We have always had wonderful service and equipment. A+ in our book.
gael s | Expérience généraleVery easy to do business with Safe Harbor U-Haul - I would highly recommend. Only drawback is how crowded the entry/exit area always is. Lots of vehicles trying to jam into a small space.
Steven B | Expérience généraleGreat experience
TORY R | Expérience généraleMy experience with the Uhaul location off Westmoreland was excellent. They helped me throughout my move from Charlotte to Huntersville with everything I needed. I would highly recommend.
Amy D | Expérience généraleMy experience was outstanding Karen was very helpful
fred c | Premières impressionsThis facility is the best! Karen Moore is one of the most customer friendly associates I have ever had the pleasure of working with.
Laura M | Premières impressionsUHaul made it easy and convenient to move my things.
Amy D | Premières impressionsKaren is the best manager in the U-Haul system!!!
Jamie M | Expérience généraleWe had our furniture stored in a 10 x 30 temperature controlled storage unit for 10 mos while we waited to have our house built. I could not have chosen a better place to store our stuff.
Andrew M | Expérience généraleI think the security and accessibility are great for the price and location. I would recommend UHaul for anyone needing storage in Cornelius
Wes D | Expérience généraleThe staff here is very accommodating and so friendly. I would recommend this location to everyone.
victoria B | Premières impressionsUnbelievably expensive...
Henry B | Expérience généraleStaff friendly and units are clean
gina b | Premières impressionsThanks
Dennis B | Expérience généraleExcellent all around, thank you!
Savannah S | Expérience généraleThey always di a great job here at this location
Eugene B | Premières impressionsThe people at this location were awesome!
monica m | Premières impressionsGreat facility very helpful
Dennis B | Premières impressionsWe have dealt with Karen several times and she is a complete asset to the company
kara m | Premières impressionsKaren and the stall are very helpful and friendly.
Charles C | Expérience généraleVery friendly and helpful staff!
Patrick W | Expérience généraleKaren was very helpful when I arrived and helped me unload my car and allowed me time to unload the truck into the storage unit.
Matthew A | RéservationHad no problem from start to finish. The staff at both places was excellent no problems no incidents nothing
Charles C | RéservationEveryone was very nice and Accommodating. Karen was especially helpful. I will use you again. Becky
Becky W | Expérience générale.
Kellie M | Expérience généraleThank you to Karen and two of her staff Robert and Mike, whom I personally worked with, for being professional, courteous, and always available to answer all my questions. Positive experience
MARY C | Expérience généraleVery helpful with my move and with renting my storage unit!
Matthew O | RéservationKaren is absolutely AMAZING. Because of her, I will definitely use this facility again. She is a true asset to your business. Very accommodating and she makes the experience personal
newell b | Expérience généraleWe enjoyed the experience and convenience of working with this group.
michael n | Expérience généraleYou billed me for rent, and took my payment, but had auctioned my stuff. I've been paying on that place for like 10 years. My bank changed cards - and you sold my stuff over like a months rent Thanks.
HENRY F | Expérience généraleThe monthly email payment reminders were very helpful.
jerome m | Expérience généraleI never once in over 4 years did I ever think my belongings were at risk. The grounds always looked good when ever I needed to visit. Thank You for your professionalism!!.......Tom
TOM H | Expérience généraleThis has been my second experience renting from UHaul, the first being a few years ago. When I went to make arrangements for a this short term rental, Karen remembered me! A-plus customer service!!
NANCY C | Expérience généraleExcellent facility, excellent staff!!
Tom A | Expérience généraleEasy access for loading & unloading.
gerald r | Expérience généraleWould definitely use Ihaul again
Kathleen M | Expérience généraleMy trip from North look to Charlotte went smooth as silk. Will recommend U-Haul to my friends in the future.
anthony o | Expérience généraleI had an excellent experience at Safe Harbour U-Haul on Westmoreland Ave. in Cornelius, N.C. for close to one year. Everyone in the Front Office couldn't have been more helpful. I highly recommend !
lynette m | Expérience généraleExcellent service à la clientèle.
Michelle B | Expérience généraleWe have rented a climate controlled space for years for our business and have always been pleased with the level of professional communication and service
DONNA W | Expérience généraleOverall, positive... Found a much larger space that was temp controlled and closer for the same price. Access card didn't work and had to go into office and exchange it. Specific lock type required.
DAVID A | Expérience généraleVery friendly and helpful staff! Rented a unit and two trucks, very convenient & affordable. Definitely recommend this facility!
Andrea C | Expérience généraleThe entire staff from start to finish was A+
Joseph K | Expérience générale