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Lisa WCustomer Reviews for U-Haul Moving & Storage of Saint Joseph
Testimonials From Recent Customers
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Picking up the tow dolly was an easy and friendly experience. The gentleman who checked me in out explained everything and was helpful getting the dolly on my truck. The lady who assisted me when dropping off the dolly for whatever reason snapped at me when she let me know that I was getting my deposit back. All I told her was OK and she snapped at me repeating what she just told me. Not sure what her deal is but it seems like she needs to time off whether voluntary or not.
Jordan BGreat service! Friendly staff are always willing to help us with our rental. Always go here for our trailer rental needs.
Michael PTheyndidnt have my original trailer, she was a little rude, and didnt really seem to know what they were doing
Kristina WGot my storage unit the staff was friendly and helpful. When I rented it I rented 2 months so the first month was free. Only used it one month and was refunded without issue. Great experience.
CHERYL K | Expérience généraleI do not agree that in the application only the price is paid and in the office of the counter will be charged a different price than the application onlay
Osmani PVery nice and friendly Staff as usual
Brandi CEveryone was so nice and helful
Catherine TExcellent service à la clientèle. Very satisfied with this store
Michael PEveryone was very helpful and friendly!
Scott TVery easy process busy and about 5 mins wait
Natalie BI can't think of anything. I have rented from this location many times and will continue to do so.
Joseph MVery polite people that checked me in and when I returned the trailer!! CUDDOS to both the woman when picking up and the man when returning the trailer!!!
SHARON CThe manager Kristin, and staff are top notch
Lisa DGood Morning, Here's the problem, As per normal, I made my reservation online. I received my confirmation number and email confirming my reservation. The day of my reservation, I called the location and confirmed that I my reservation was still there and I was told yes. I showed up and only to be told that the truck I ordered was not there and that I would have to go to the main U-Haul center that maybe they would have one. I said I would take a bigger truck if one was available for my same rate and she informed me she would not do this even if she knew how. I drove across town to the main location after calling and they said they could help me. The gentleman who checked me out was very nice. The problem I ran into there was after completing my paperwork and getting ready to take the keys and walk around, only for the employee to discover there were no keys to the truck he assigned so he needed to redo the paperwork for a new truck. upon getting keys and going to to the walk around, the truck itself was in bad shape. Not damaged, but covered in mud. The inside smelled of cigarette smoke with ash residue still in it. He informed me it was a recovery truck. The truck itself drove without any issues. Also, when I made my reservation, I thought it said 0,79 per mile not 1,09 per mile. I probably rent around 8 trucks a year so I am well aware how things should work. I don't think I've ever had this much issues with renting one of your vehicles. Kevin Taylor 816-262-1063
kevin t60 star. Had a situation and they helped me with God's grace!
BRIAN C | Expérience généraleThey got me in and out fast with no problem.thanks guys you are awesome 😎😎😎
daniel pI thought we would need the truck for 3 days but using the movers from u-haul made it quick and easy done in 1 day thanks 👍
Ronda DGreat experience. Highly recommend
Michael PQuick pick up and drop off.
Wendell HI don't know where you could make improvements. Everything went very smoothly. Merci.
Jennifer MPut cruise control in your trucks.
Larry LCheck in and out was very fast.
WENDELL RThe Staff was extremely helpful and professional on the pickup and return of the trailer.
John HSt Joseph was friendly very helpful. Helped when returning truck
Kathey CBoth the lady and gentleman that were running the counter were super nice, helpful and kind. Kudos to them for staying positive when quite a few customers came in all at once and some with attitudes. Top notch customer service! Please pass this on to them:)
Kevin DNot a thing. Workers were polite and friendly.
Pam BHave your maintenance men or technicians go over the trailer's better. A piece of metal fell off the trailer I rented. And I had to pull over and pick it up. Not sure where it fell from on the trailer. But I sent it back when I dropped it off
aaron cGreat customer service and services
vladimir dVery accommodating during some nasty cold weather. Couldn't have gone better!!
Shannon NMy reservation was moved to a closer location near me, however that was done by you. This location couldn't allow me to rent the truck the morning of, because their computer was down. I lost an hour and a half of time because of this and had to drive to the main location to rent the truck. Thank goodness the person who assist me was helpful and discounted my rental. It was frustrating that I had to go the gas station after leaving the lot to make sure there was enough gas to arrive at my destination. The gas tank should be on FULL!
Melissa KGreat staff, very professional and helpful for our rental. Merci.
Kelvin HAn outstanding effort by the man running the place by himself for the first part of the day. Thank you for being cool and working hard.
Wyatt SDropped off after hours so didn’t make contact with anyone.
Lance BGood workers at the reception
daniel bChristine was very friendly, knowledgeable, and made the experience wonderful. Merci.
JOHNNIE TThe employees were very nice and informative.
CHRISTINE WQuick and easy rental service and very nice and efficient personnel
Norma ZThere were two employees on the clock at the time of my return of my rental. (11/23/23) @ 12 pm The male employee gave us hell, the female employee whom I have worked with plenty of times before when dealing with U-haul and she was great as always! And honestly if I have to use uhaul again and he is present I will walk right out and continue on to a different location.
CHERYL HFirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.
REBECCA W | Premières impressionsVery pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!
Marilyn C | Expérience généraleStaff is amazingly helpful and knowledgeable.
Don S | Premières impressionsPrice way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...
John H | Expérience généraleI called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul's again!!
BONNIE S | Expérience généraleRicky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!
Dalton A | Expérience généraleI have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless
William C | Expérience généralePeople at both of the dealers were kind and helpful.
Deborah A | Expérience généraleJust need better access hours.
Julie C | Expérience généraleIt was nice but unit I reserved said for two bedrooms house all my stuff didn't fit
Kerin K | Premières impressionsThe owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.
Elizabeth S | Premières impressionsThe manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving
Kelry S | Expérience généraleI had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.
Novetta K | Expérience généraleThe manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.
richard p | Expérience généraleRicky and the staff at this location are the best. Very professional, courteous and helpful.
Terry f | Expérience généraleThe check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4 for going over mileage.
Novetta K | Premières impressionsI have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.
LEE T | Premières impressionsHaving to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.
angela l | Expérience généraleRented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.
Terry f | Premières impressionsGreat experience.
Paul H | Expérience généraleThe customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.
Amy F | Premières impressionsGreat service
Carlos J | Expérience généralegreat service
sheri s | Premières impressionsExcellent service à la clientèle
shannon p | Premières impressionsUsed a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!
Phylicia H | Expérience généraleExcellent service à la clientèle
Roxanne N | Premières impressionsGreat service by the local team, the storage unit and truck rental were done with quite ease.
Carlos J | Premières impressionsVery helpful
john s | Premières impressionsThe staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.
Belinda K | Expérience généraleStorage rental rates could offer more competitive prices with the local competition.
dereck d | Expérience généraleThey are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front
christina p | RéservationFriendly & helpful staff.
dereck d | RéservationThe staff did not agree on some details that are on your national website.
carolyn t | Expérience généraleProfessional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free
joyce s | Expérience généraleI live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos
Lena C | Expérience générale