San Clemente Uhaul is the best! Great employees, super helpful.
KATHLEEN S | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of San Clemente
Testimonials From Recent Customers
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Amazing service and team. They make me feel like I'm family.
Nishan JQuality job, very pleased with the installation and the product.
Wallace BVery friendly staff
Daliah LEverything. Was ok.
STANLEY RAlisha is awesome and the guys in the yard
Matthew SAlisha was very help with all My questions on the different sizes of hitches. They also installed in the time that they said.
Holly CI rented a 15' truck. It was raining yesterday 3/31. The truck was leaking in the back. Our mattresses were soaked on side that was on the truck bottom.
Kas EI'm handicap with bad hearing, and the men and women were very professional. I was early for the appointment. And they were ready to go. The online info said waiting customer could except a waiting of 2-3 hours. It was done in a hour and half. The only hitch was they had bad printer, computer. software..
Greg SAmazing customer service
Nishan JIt was hard to believe this was a uhaul rental place bcuz it was super clean, the vehicles were neatly parked, everything is so well-organized, and the staff is incredible! Everyone was super helpful and actually helped with any questions I had regarding driving off the lot. They literally ran to get keys to show you the vehicles. No laziness at this place of business. When I returned with the vehicle, someone was waiting at the check-in point to examine the vehicle, check the mileage, and accept the keys. I would definitely return there and recommend this place. They are exceptional!
Karen CAll the personnel there at the U-Haul of San Clemente at 310 Avenida Pico Ave., were great and fun to have done business with !!!
sheldon bAshley and the young man working the drop off lot were both very helpful and understanding of the time we needed to clean out the truck into our unit. Great service! Ashley was also very sweet to my young daughter that was with me, thank you!
Michael KGreat customer support!
David SPhone checkin not as easy as going into office. Truck missing windshield wiper. Very bouncy ride and rough transmission. Gas was at 1/8th tank and windshield a bit dirty. But, it worked and did what it was meant to do.
Dale AEveryone was very helpful and the process online and in store was really efficient. Merci.
Christine HWas there on Thursday night the 14th of March. The gentleman that was at the front office between 6 and 7pm. I forgot his name. BUT he was amazing and helped out when I needed my lock opened. A true value and great customer service. Thanks, Lisa Riordan
Lisa REveryone was very nice to work with site was excellent and clean, seem to have more than enough rentals.
scott lNothing. The staff here were extremely helpful and very informative
Ruben SVery good customer service. The receptionist is excellent, friendly and effective.
German ZCheckin, hookup and return - quick and flawless - Fedex, Hilton and Uhaul!! World Class!!
Russ MXx
John BIt was too expensive. Double the price from other uhauls that I've used in the past
Marcelo NGreat costumer service from all the employees. Will definitely use them again when needed.
Eivind HHad the wrong hitch installed. Talk with manager told me she would call me back at 3 Monday have not called me to tell me game plan. The installer is awesome only problem is lack of communication with the manager outside of this great people.
Robert CVery happy with everything.
Randall B | Premières impressionsEveryone that we dealt with was so nice and helpful. They went over and above for great customer service.
GERARDO BAwesome experience and people!
Reed JCindy is extremely rude. Horrible customer service. Would rent elsewhere next time.
Robert RKeep a tracking device on all trailers. My entire was stolen in Amarillo Texas and Uhaul informed me that they do not put trackers on all of the trailers? WHY? Everything I owned was in this UHaul
Kimberly Mfast , friendly, and easy to work with, the lady that helped me was super cool too. definitely recommend.
Michael BThey make things easy for you, 5 stars!
reed jExcellent customer service. Thank you
Darush SExcellent customer service received by all the employees we encountered. Tyvm!
LARAINE TExcellent service from all!
RALPH RThe lady who checked me in was not pleasant. She made it difficult to get my rental because I did not have my phone. I had my ID...what more is needed?? She called my wife to verify my identity. Additionally, she was complaining in front of customers how too many rentals were scheduled for the morning and how she would not let this happen again. Very unprofessional. I got the sense she was doing me a favor by renting to me rather than being grateful for my business.
Robert RServe Martini's
Marshell LJon and staff were friendly and accommodating.
Marki HThe site and personnel were the opposite of the pick up site, a model site.
Alvison LEmployees gave us wrong drop off location
Anatoly pGreat service.
Roberta SToo Difficult for senior citizens to check the vehicle back in. They require too much on the phone and it’s too hard for us.
David VNothing. Incredibly friendly, knowledgeable and professional staff… seamless team work… Well done!
Christopher MThis locations internet kept dropping so there was a huge line of customers waiting nearly one hour to complete simple transactions at the front desk. The staff at this site said their internet drops a lot. FIX THIS DAMN ISSUE so customers like me are not inconvenienced!!! Waste YOUR time, not MINE!!!
Scott WExcellent, professional, and knowledgable customer representative. Thank you I will be very happy to recommend you or come back.
Cristian CThe staff here is fantastic! The process to rent a truck was quick and easy and everyone is so helpful and nice!
Kimberly TAll went very smooth and timely.
John PWhat I was most impressed with were the employees excellent service and fast service
Gary FEverything went exceptionally smooth. This location runs an efficient and tight operation. Everyone (especially Sarah) was very kind, welcoming, and helpful. I felt very comfortable.
Johnny WNothing everything is just right
mariana jThis place is the bomb, Drop and leave I love it. It took me more time to find the place then it was to unhook, I didn't need to leave my truck. I love it.. More places need to be like this one.
Jason TExcellent service provided, no issues what's so ever. It was extremely help to be able to hire extra help through the scheduling website. This team was on time, responsive to my texts, considerate…couldn't have been more pleased!
Alison CGreat customer service from all employees
James LYour outside crew guys are terrific. Well done everyone. As far as improvements make one way rentals more affordable
Martin KCindy is the best!!!! John and Mike great guys too.
Stacy A | Premières impressionsEveryone was kind, professional, courteous, and was just a great experience all together. Thank you. Resident of cycle mini Capo Beach for 27 years highly recommend‼️
Deborah NReally great. Very efficient.
Kathleen MOk so this is second vehicle I rented in four days this is the van that I rented and I have never in my life anywhere in the world and I've traveled the world seen better customer service ever there's so much compassion and professionalism. Everybody right on time doing their thing never waiting and they feel your pain and they act on it I mean pure kindness, generosity, work with you no matter how depressed you might be you walk out of there with a huge smile and gratefulness the kind of people that you want to know their name every male and every female a total of six people I ran into made my day at least
Mary AEverything ran very smoothly. Excellent service à la clientèle.
David SWow so attentive and available in every way .. I've been praising the girls inside and John … in my despair they rescued me several times each girl separately with compassion and professionalism .. When things were tough for me all of them went out of their way to make my life easier . Serious generosity and care . Will not go anywhere else .. posting on social media that's how impressed I am and grateful
MARY AThe interior and exterior of the vehicle were dirty. The gas tank was not full. I drove 13 miles and had to put 3,5 gallons of gas in to make it full. the drivers side rear blinker light was out.
paula cGreat service
TREVOR NThe hitch was put on quickly and without a hitch ;)
Lori HEveryone was very nice and helpful
RIKKIANN NThe San Clemente staff have gone above and beyond with accommodations. Have had to remove and add storage units multiple times with A+ customer service . Moving is stressful and all the employees are quick to help, answer questions wih the best demeanor. Thank you San Clemente Uhaul!
KATHLEEN S | Premières impressionsKurt is a very friendly guy, and was always helpful. Thank you for helping me thru the years. His staff made sure things were taken care of with my needs. Mike and Alisha were super accommodating and understanding.
ADAM G | Expérience généraleMy access code does not work for the doors and I have not received a new one or help with fixing the problem
Tyler C | Online Move InDear Friends, I was with you for many years. You were always cordial and helpful. I never worried about my family's belongings or mine. Thank you for your great service.
KATHLEEN S | Expérience généraleWater damage, rats, termites & no lighting. The worst ever!
Jill C | Expérience généraleVery , very helpful. Highly recommend this location
SKYLER E | Premières impressionsManagement team best ever! Friendly, caring eager to help and understanding.
Debra M | Expérience généraleThe owners Kurt and Cindy are truly kind, helpful people. There were some issues with my unit and my truck wasn't showing up on the computer. The went out of their way to help me and solve the problems, while remaining upbeat. Great service!
Diana S | Premières impressionsGreat service
Leonard B | Premières impressionsOwners are so kind and client friendly!!!
dolores m | Expérience généraleCindy and Kurtis are the BEST! Love this place! (HAS TO BE the best view of any U-Haul location!) I have used their services many times and will again, I'm sure. In the meantime, I will gladly and enthusiastically recommend them to everyone!
CHRISTOPHER H | Expérience généraleThe staff was especially friendly and always helpful and courteous. If I'm ever back in town and need storage, I will definitely come to Pico U-haul!
Garran M | Expérience généraleStaff had been very helpful.
CHRISTINA C | Premières impressionsAll the employees are very kind, helpful, and professional. One employee stands out and that is Jon He was very helpful and went out of his way to help me lift a heavy sofa or dresser. I was so impressed with his kindness, sincerity and offering to help me. There's no way I could've done it by myself, and to me this man went above and beyond his job. Thank you again Jon! Steve Salhus
steve s | Expérience généraleI had my things stored for 9 years and every time I lost my card or couldn't remember what number I had over the years, the staff was always very nice and helpful! Access was good, and I never had any issues with bugs or rodents.
BRIDGETT Y | Expérience généraleManager that runs the place is awesome. Very friendly and extends his staff & himself to meet the customer's needs. Also the staff was very flexible when I had to request a later pymt date and still giving me access in spite of my pymt being late. Nice that they can be relatable and understanding of people going through hardships.
kerri L | Expérience généraleStaff was ALWAYS very helpful and polite and I appreciate it so much.
Jordyn G | Expérience généraleNew to me. No strong opinion yet
Michael R | Online Move InStaff very helpful
Rodney D | Expérience généralePeople are great thank you
RONNIE C | Premières impressionsEverything was great and the staff was very nice and office front desk very friendly and helpful thank you.
elena C | Expérience généraleEveryone in the office has always been very helpful.
PAULINE C | Premières impressionsThanks for everything, this facility was convenient and we used it for 11 years. Kurtis, Cindy and Jeanette are great!
JEFFREY E | Expérience généraleThe staff at uhaul in San Clemente are extremely the friendliest and the 3 managers Cindy and Kurt and Jeanette are too. They always remember my name when I come in to pay. Even when they are at their busiest they show excellent customer service.
dolly l | Premières impressionsPrice goes up every year it seems so it is on the expensive side.
DUFF M | Premières impressionsThank you so much , I liked that you send friendly reminders for the next monthly Payment
yadria k | Expérience généraleI actually went to the U-Haul place when I was moving met the staff they're the owners are super friendly really like that made it easy comfortable so I had extra stuff and that's the place for me been there for over a year to now place is awesome
mark d | Premières impressionsThey were very willing to help me
richard s | Premières impressionsIt was faster then when my dad was a customer And I like that the security is well done and high tech
yadria k | Premières impressionsI would definitely rent another storage unit from this facility. Super clean and very nice people that run this business. I highly recommend!
kristy h | Expérience généraleI only moved out to have one closer to residence. I would recommend uhaul storage.
cARRIE c | Expérience généraleThe place is very clean every where you walk, storage boxes are well kept and secure and Cindy and the entire staff are so friendly and very attentive.
Allyn R | Expérience généraleThanks
Jeffery S | Expérience généraleAfter a horrible experience with truck rental and price change at Uhaul in Rosenburg Texas, it was so nice to be treated with care and kindness at Uhaul San Clemente. Thank you Kurt for you and your staff. debbi
Debra M | Premières impressionsStaff was always friendly and extremely helpful when needing a 6x12 trailer.
James B | Expérience généraleThe team and San Clemente continues to be so efficient and friendly and helpful. Both the truck rental and storage rental processes were easy and convenient. Merci.
dean l | Premières impressionsPratique
Claude H | Premières impressionsJeanette at the front desk goes out of her way to be helpful, she is friendly, professional and knows her stuff! She made all the difference in not only storing at the facility but also helped me with my Ubox move as there were some problems (not created by the Pico facility) and she handled it quickly and thoughtfully. All the other staff that I spoke to were very friendly and helpful also.
tracy h | Expérience généraleOne minor glitch is that I was in that air condition area of your facility and it really wasn't very air-conditioned, it was 85 degrees on hot days but I realize electricity is precious. I appreciate though the effort. Thank you very much for everything your time and energy! stay well, keep smiling! God Bless!
Richard S | Expérience généraleWe never actually had to use the storage Hoyt everyone was very helpful and kind and the facility was best and clean.
Camala P | Expérience généraleClean fast and convenient over all a pleasant experience
Bret B | Online Move InThe entry is a little confusing and the homeless hanging around is disconcerting. Other then that it's all good
Camala P | Premières impressionsElvira and Ed are wonderful .!! They make me feel like a good friend!! Thank you!!
Mary L | Expérience généraleHad a little trouble with the entry card working.
Milo G | Expérience généraleWill comeback again
Hector G | Expérience généraleAlthough the facility was well lit, secure, and the hours are great, the location of where I had my unit was near the lockers by the entrance. I'm not sure who is using the lockers, but every time I went in there, it smelled like pot. And most times I visited (which was every few days for a month) the leftovers of someone's belongings who had either been evicted or had dumped their stuff was left by the carts by the entrance. Also, in the entrance, there are leftover building supplies - not sure if they belong to the building or someone else, but it doesn't seem that it should be there. For the price I was paying for a small unit, I would have figured the experience would be better. I switched my storage to All American in Capistrano and it's MUCH cleaner, more pleasant, more professional, and over $50 less expensive.
Carolyn K | Expérience généraleAll was good
joann R | Expérience généraleThis location was exceptional & staff was helpful and friendly considering that they had to deal with a extremely rude customer while I was checking in for a storage unit, that being said the storage units were a bit over priced for their size as I found a U-Haul storage facility in San Juan with outstanding prices as well as I was charged for a lock in the Ave Pico location that was provided for free in the storage facility in San Juan when I decided to move my belongings to that location
ruben p | Expérience généraleThe new metal added around the interior hallways no longer allow you to swing open the door to the unit all the way. This was very frustrating when moving out. We had to move a few items out of the unit into the hallway, then close the units door, in order to carry the stuff out the front rollup door. When we moved in the unit door swung all the way open which was great!
alan B | Expérience généraleCourteous professional and for! thank you so much!!
Kevin m | Premières impressionsHappy so far !!
Ronald N | Premières impressionsLOVE this storage facility!
dianne d | Expérience généraleOnly place I’ll ever go
PEIRCE I | Premières impressionsI was happy with my uhaul experience. I do recommend to make it clear to your customers who are moving and purchasing a storage unit to explain you have to return the uhaul keys by 10am or whatever time you have set up. I showed up at 10 and unloaded my things into my unit and it took about an hour and then I turned in the uhaul keys and was told I was being charged and the guy didn't know why but basically said I have to pay it and took it from my card on file. Upon reviewing the receipt I was charged another day! I was on the property the whole time and no one warned me or said anything. I have called asking for a refund. That is deceiving.
Brittany G | Premières impressionseverything was clean, staff very helpful, plenty of moving carts. Only minor issue is the front door threshold needs some repair so carts can roll over more smoothly.
Jeffrey S | Expérience généraleThe price is ridiculous and you couldn't even give me a deal after I needed a pod and also a storage unit and then two different trucks, ALL in 4 days, I'm not happy at all!!!
laura t | Premières impressionsThe people (specifically Cindy) are incredibly rude and unhelpful. The move-in process was made frustrating because of their poor attitudes. They treated me as if I were dumb. Which was very upsetting when the facility changed the security system and when I asked how it worked, all three representatives treated me poorly and did not offer any help.
Alexis S | Online Move InVery friendly and nice! Even when I forgot a step the staff never seemed annoyed!
Wesley R | Premières impressionsExcellent customer service! I so appreciate Cindy and Jeanette for all their help over the last couple of months with moving and storage during this time.
Ambur R | Premières impressionsGreat service. Thank you!
Martha S | Expérience généraleGreat store!
dennis o | Expérience généraleGreat staff, great owners. Thanks for the great service!
dj b | Expérience généraleThe entire staff throughout the time I had rented a storage compartment, was exceptionally friendly, helpful and highly competent. I was totally impressed by every staff member's willingness to help.
Byron M | Expérience généraleExcellent service à la clientèle.
Kim O | Online Move InYour team makes it so easy and you have great customer service
Kim O | Premières impressionsNumber of doors enhance security but also make it less convenient when moving multiple items.
taraturner f | Expérience généraleSuper convenient secure access. Never a need to bother with staff. Facility was exceptionally clean and well-maintained. Je les recommande fortement.
AMY C | Expérience généraleStorage is never fun but Cindy and Kurt and their whole team made my storage experience so easy and stress free, I can’t thank y’all enough!
Lauren W | Expérience généraleYour Uhaul facility is a scary place to store belongings due to the homeless people who use it as a shelter. I never wanted to go in and retrieve my belongings because I did not feel safe.
Susanne b | Expérience généraleThey were helpful during a stressful time.
MARY D | Expérience généraleThe storage was as good as many other places. The service is what made the difference. I will definitely be coming back when I am in need of storage again. Your staff was soo helpful. thanks
Juan M | Expérience généraleAll the staff was very helpful and courteous. A great experience!
SCOTT W | Expérience généraleThis is a first rate UHaul run facility. Helpful and friendly staff... Always! We were customers for many years, Thanks you.
ROBERT M | Expérience généraleAlways a great experience at this haul location. The owners are extremely helpful professional and knowledgeable about what they have and are very customer oriented.
wendy m | Premières impressionsThey went above & beyond and took care of me. I had a billing issue and they chose to do what's right instead of charging me. I'm beyond grateful. It's great to see an honest business in todays world!
Patricia G | Expérience généraleCould not have asked for a better experience. Cindy at the counter and the gentleman who checked my truck in were both 10/10. I won't be going anyplace else in the future.
CHRIS S | Premières impressionsExcellent space to store my classic car. Unfortunately they discontinued inside automobile storage.
jeffrey l | Expérience généraleThanks
Peter M | Expérience généraleNo waiting time, easy
Donna S | Premières impressionsExcellent
THOMAS S | Premières impressionsBien
Kristen J | Expérience généraleI would recommend changing the motion sensors and cameras. Not all angles are covered in the halls, mostly just the entrances. Other than that it is a great place to store whatever you need.
ken r | Expérience généraleEveryone was so easy to work with and had great customer service.
Lauren B | Expérience généraleGreat Location and Service
THOMAS J | Expérience généraleGreat service
Anne S | Expérience généraleExcellent service and excellent staff, all were very informative, especially Katy the driver.
susan r | Expérience généraleGreat experience with Uhaul! Customer service reps were helpful, checking out the truck was easy, checking it back in was even easier. Thank you for such a smooth transaction! Will do business again!
Nolan H | Premières impressionsExcellent customer service all around, the equipment was pretty good but the cab was dated
Jacqueline T | Premières impressionsVery helpful and friendly
steven d | Premières impressionsJeannette Rooney-Robbins was the best service that I've ever experienced in my entire life."beautiful lady" Jim Schmit
jim s | Premières impressionsThere were a couple of times I wished I had accesses to my storage unit after 7pm. I'd say the staff were friendly most of the time and on occasion were just direct and to the point.
trevor s | Expérience générales/o
DANIELLE B | Expérience généralewhere glad for our items to be secure
KENNETH D | Expérience généraleThe staff was very friendly and helpful. They were compassionate and easy to work with when unforeseen problems occurred and our "move out date" had to be delayed. Great folks- highly recommend
tom k | Expérience généraleWas handled quickly and efficiently!!
debbie b | Premières impressionsExcellent customer service Cindy and Kirt !!!!
Cindy G | Expérience généraleVery good.
harlan e | Expérience généraleEveryone was very nice and helpful
Kira U | Premières impressionsStaff was helpful. Facility is clean and well lit.
JEANNE B | Premières impressionsThe entire team at this facility are always friendly, helpful. A pleasure to do business with.
Michelle M | Expérience généraleI had a storage unit at Uhaul for over 3 years. The staff there is great, always friendly, professional and polite. They even went out of there way to accommodate me when I needed extra time or help.
Mark S | Expérience généraleEvery aspect of using the U-boxes was incredibly convenient, and made our move easy.
Bryan S | Expérience généraleDon't put your neighbor as an emergency contact. They will get a letter if you're late with your payment.
RALPH P | Expérience généraleExtended access(not office) hours a day or 2 a week would be nice
elizabeth j | Expérience généraleOur Ubox driver Othellia was exceptional! So friendly and professional. We appreciated the courtesy call and she took care of us even though we were in a community with very little parking. 5 stars!!
Kimberly C | Expérience généraleAlways nice folks Prompt service FYI- moved out of my unit, has been untouched for probably 3+ years (put stuff in storage when my daughter born) no evidence of bugs, spiders, mice, moisture
ROBERT S | Expérience généraleVery helpful staff and great customer service.
Kevin W | Premières impressionsNon
matthew T | Expérience généraleThe service was great . We used 13 uboxes. Everything arrived without damage. My only concern is that the billing system seems confusing. I still need to go through and check invoices
James M | Expérience généraleNicest people, always clean and safe, not one negative in almost 25 years.
GUY M | Expérience généraleGreat service!! Helped us out in a bind quickly!
lynn d | Expérience généraleQuick, easy and friendly. Great service.
David H | RéservationI had issue with water leak damaging my furnitures in my storage unit, but U-Haul insurance covered it and U-Haul San Clemente staff was very helpful through the process. Merci.
ichiro a | Expérience généraleSan Clemente U-Haul staff are always outstanding in their service. I highly recommend this U-Haul to anyone looking for storage or rentals! Excellent!
PORTIA R | Expérience généraleEasy process, still haven't completed my u-box move
Sabrina L | Expérience généralegreat
Skyler D | Expérience généraleI'm a repeated happy customer!
Rebeca d | Expérience généraleLocation not easy to access. Upper level storage parking for loading/unloading not suitable for access with trailer.
Charles I | Expérience généraleExcellent and extremely helpful friendly experience!
Richard F | RéservationUbox original experience was very good. However returning the ubox to me was a nightmarish experience! Phone calls NEVER returned & the manager, Cindy, in San Clemente was rude. Would NOT recommend
Elizabeth S | Expérience généraleSo far so good. I have not been in to my storage unit yet, still in the process of moving...
Richard S | RéservationWhoever I dealt with on the phone was excellent. She wad super efficient while being excellently mannered.
shawn c | Expérience généraleEverything was on time as promised!
Robert P | Expérience généraleThe lady who dropped off my uboxes was very friendly and phenomenal at driving the donkey!
Ryan M | Expérience généraleGreat place, very convenient location for me. It's a very busy place and the staff does a great job of multitasking in order to help everyone. Just wish they didn't automatically up the rent yearly.
Lee W | Expérience généraleGood place for storage, excellent staff and owners.
WILLIAM A | Expérience généraleI changed from a storage unit to a UBOX and saved a bunch!! Thank you to the wonderful management team!
jerlyn F | Expérience généraleOnly issue is that the hallway light sometimes would automatically turn off while I was in the storage unit, and then I would have to walk down hallway to turn on...
tony n | Expérience généraleVery helpful and easy to work with. Made for a great end to my trip across the country.
David P | Expérience généraleNever had a bad experience with the personnel nor the facility. Always able to access. Property and facility was always clean and well lit. Would use the services and facility in a heartbeat. Thanx
DAVID F | Expérience généraleThank you for your support. Semper- Fi!
ROBERTO G | Expérience généraleEverything we easy. And there were carts free to use, which really helped.
John M | Expérience générale..even though we were trying to move out of our storage, the managers were so helpful and suggested a portable unit that would save me some money. I recommend them highly!!
jerlyn f | Expérience généraleSome people complain about transients using facility. I never had a problem and always felt safe. The hallway was dark, though, and the auto light didn't turn on until I was almost to my unit.
Linda H | Expérience généraleGreat staff to work with
eric c | Expérience généraleI absolutely had the worst experience with their customer service that not only will i not recommend U-Haul, i will tell everyone who tells me they’re moving to NOT use U-Haul San clemente.
BRITTNEY M | Expérience générale