I have two storage units there now. I have found the facility to be good condition and any interactions that I have had with the staff has always been pleasant and helpful. I have moved multiple times to include moving from the east coast out to the west coast and each time U-Haul has been my "Go to" for ease, and or value.
Kenneth M | Online Move InCustomer Reviews for U-Haul Storage of Sherwood
Testimonials From Recent Customers
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Great service
Aaron mEverything seemed fine at first. But my bill ended up significantly higher than the estimate. My mileage was under. However the mileage went from 6622 to 6745...should have been 6645. The rental rate changed from $19,95 to 89.95. Probably related to the mileage error. I called and spoke with someone and was assured the error would be corrected and to check my email shortly. That email never showed up. Neither did the adjusted charges on my bank account. Everything else seemed top notch. I would like a resolution to this issue ASAP.
Mike LMerci
Daryl DSservice is good! Kind and polite staff. The track is clean. One drawback is that the price per day of rental is quite high. Half of my day salary was spent on car rental. Merci!
Alexander CSuper helpful!! Super clean and safe at anytime!!! Would highly recommend!!!
NANCY V | Expérience généraleAwesome service!!!
David RI did you a favor that cost me an hour of my time to have you charge me extra for gas. For the gage was at 3/8's when i was done but was asked to take it somewhere beyond where i needed. My original drop off was at my storage unit. Gas was read in your favor. It was down 1/16 NOT 1/8th. Don't think ill use you again
Laird RWhen I visit the front for help, everyone is always friendly and helpful. I appreciate the time and effort into keeping the facilities clean and safe
Megan W | Expérience généraleTim was great
Tim MNothing. Check out/in was easy and fast
Carol JThe installers were patient and they were great, and they got it done very timely manner
REGINALD SCustomer service was poor. As I was booking up to the 5x8 rental trailer I was told I needed to buy a 4pin to 7pin adapter for the lights, then once we plugged in the trailer and the rear right turn signal was not working the workers told me it was a problem with my car and they walked away. I was scrambling for an hour trying to figure out why the light wasn't working with zero help from the staff. They kept suggesting they would be cancelling and refunding the rental even though I was moving countries the next day. I had to rely on a neighbouring RV maintenance company to help me with everything as the uhaul staff wanted nothing to do with me. I asked if a mechanic from uhaul could quickly take a look at the 7 pin receiver on my vehicle and they said "oh yeah sorry we do have someone in but it's by appointment only so we can't get you in" there were 3 empty bays in the garage. Additionally, this location was NOT my pickup location I reserved 2 weeks before pick up. I had reserved a pickup location close to my house and was able to reserve it no problem. I got a call the day before (as was expected) where they told me there were no more rentals available in the city and I would have to travel outside of PDX to pick up the trailer that I had reserved down the street from me. Overall very dissatisfied with the pickup process.
Nykola DStaff was very quick and helpful
Joshua SThe crew was awesome at the Sherwood location. The only issue I really had was, I did the early check in, but still had to sit and give all the same information to the crew member. What is the purpose of pre-checking in, if you have to sit there anyways? Thank you for your time, Darren.
Darren CBut after I dropped off I recieved an email after I got home to check-in returned trailer. Take photos etc. ButI was already home. I called and the person was more than helpful! Said they were not aware I returned trailer, even though and employee guided my back in and unhitched trailer. She said I shouldn't Have needed to do anything and instantly handled it and I received an email receipt. So all is good! I realize I could have downloaded the app, and probably made this experience easier. But I'm sick on needing an app for everything. Have screens of them. I'd rather talk to a real person. That's customer service!
John GNothing. It was perfect!
Kim NCameron was so professional and helpful! She helped us quickly and explained everything so well.
Abraham BGood Transaction
DANIEL BThe fact that you have to put your pin code into the front of the building before entering when your unit is on the second floor and half way down the length of the building turn and go the full width of the building. The alarm sounds Everytime you open your unit. It's BLARING and takes forever to silence many times so for those of us with sensory issues it's an experience I dreaded just going there for anything. Put a pin code on the wall near your unit not at the front door.
Kellie C | Expérience généraleThis location should pay more attention to the condition of their equipment before it is rented out. There was a large dent on the back of the truck I rented before I drove it off the Uhaul lot, I saw it and took pictures and a video of the damage and other preexisting damage on the truck before I left. I returned the truck and was left with a large fine for the large dent that was already there. Fortunately I was able to show the employees at this Uhaul the proof of the preexisting damage and had the fees retracted.... Had I not had proof, I would still be out $150!!
marisa CThe van was great and all the add-ons were fine too. It was the appliance dolly. First one if was told to grab, didn't have the accessories belt for lower the dolly down stairs, so I had to get another one. Then that dolly would somehow lose tension when going down the stairs. Tried adjusting it multiple times. Same thing.
Darren CThere is road construction it was confusing how to enter. I went in the wrong way staff was very helpful
Tom GThe front desk person is rude, it seems that she didn't want to help me with my reservation.
STANLEY EItems damaged in transit. Your insurance company denied our claim, because of " improper handling by the moving company that I hired through "safe move ". There was nothing about safe handling involved here. I won't be using U Haul for future moving services, because of this bad experience!
Randy VToo expensive to rent vehicle. Bring down some of the cost!
harold bIt took longer than they said it would but the gentleman doing the work was really, really nice.
steve ccant think of anything
Lynette JThey were good enough to forward a rental even though I took the car dolly. I couldn't pick up the car because of bad weather. I appreciate that.
Dave HOutstanding service and super clean vehicle. I'm happy to recommend to anyone who needs to rent a u-haul.
Peggy HAll went well Thank you
Randy BThe rent continued to go up and the quality continued to go down, way down. When paying for storage for as long as we did it would be really nice to not have rodents running around and for the facility to have working climate control (a/c) like we originally signed up for. We could give two craps if the stuff in our storage unit got cold. We did care if it melted during the summer. Every year it got worse. We truly looked forward to getting our things out and never coming back.
stephanie p | Expérience généraleWell to start, you could have given me a truck that didn't have a severe gas leak from the tank. When I went to the gas station to fill up, a huge puddle of gas formed under and around the truck, which I discovered was caused by, apparently, by a failure at the fill tube/tank connection. When I stopped the gas from going down the tube, the massive dripping slowly stopped. At that point, I had to hose off the gas as best I could so I could move the vehicle and let the gas evaporate off the bottom of the tank. Then, as the truck was fully loaded (this occurred around 6pm), I had no choice but to continue what had now become a harrowing trip 60 miles to Lincoln City. I could go on about trauma, and the extra money I had to pay for gas, as well as other unfortunate circumstances that arose from the associated delays, but I think you get my point. I must say, however, that the staff, both before, and after the rental, were extremely helpful and courteous. When I returned the truck , the guy gave me some kind of credit that made me feel a little better. I want to be clear that I understand it was an unfortunate mechanical failure and no 'one' was at fault, but honestly, it did cause me a lot of stress, as well as impacting me financially (for instance, I had to pay my helper extra due to the delay getting to Lincoln City). Well, you asked!
Jessica Mnot charge so much, to rent a truck for the day and be charge that much extra is absurd.
Dan CThe employees are all knowledgeable, helpful and friendly.
Brandt BThey helped me immediately but billed me incorrectly. I do not think the billing issue was their fault, the location in Vancouver screwed it up.
Ryan CThe ratcheting mechanism was rusty and hard to turn. The spring loaded ramp stays were difficult to move. A little more lubricant will go a long ways in making customers enjoy renting equipment. But I'm a maintenance oriented guy so the matter is influenced by that.
Dave HThe staff at this location really went above and beyond to help me out when the app decided to not work. The app, and the 24/7 truck share is a piece of trash. However, I would really love to go and use their facilities or vehicles again in person.
Ian WThanks Thomas!
JEFF DDrop off location was simple and easy. Customer service on point
jacob eThe Shewood facility has NO parking for their customers! WAY TOO MANY trucks, & trailers on the lot.....no room for customer...REALLY????? While the Manager and the workers take up all available parking spaces on the lot, the CUSTOMER is told to "go park in the street---its Oregon, parking is tough"....Total BS. With no parking 'on the streeet' what's next?? They want your busness then can't facilitate it....ridiculous. NO more rentals here.
Gregory AEasiest return I’ve ever had! Thank you
Mary TVery kind and prompt
Curtis SThe inside of the van was not clean - front or back. How can you expect people to bring something back "clean" if you give it to them dirty? Also, the type of gas was not listed anywhere. I shouldn't have to guess or call to find out what kind of gas your vehicles use. Outside of that...the people at this store are pretty great with some that go out of their way to make sure that you had a good experience and that everything was to the customers expectations...which I appreciate so much!
Dawn WGirl that helped me was very friendly and gave very clear explanation of everything. There was more people there than I expected for Super Bowl Sunday, normally when I go there's a few people in line, today it was a ghost town. I hope management considers events in the future and doesn't schedule extra employees if it's not needed. Days off are rewards for jobs well done and that shouldn't be forgotten! I'm not familiar with their process for the vehicles so it may have been that the staff was needed, but it seemed as though the employees were bored with such a slow day :(. THANK YOU to the team that helped me today!!
Katie NI rented a trailer last week, February 2 for two days and everything was excellent, but I rented again on February 9 and they charged me more. When the trailer returned, they told me that they were going to refund me what they overcharged me and they never did.
Carlos QUpon arrival, we were informed the 2 ultility carts we reserved were not available. There was one in truck and the other was rented earlier that morning. Apparently they don't hold reservations for those, which would have been nice to know so we could go to another location. The only other option was to rent a broken one they had in the shop for the same fee. Unbelievable. Also, the middle seatbelt was covered in mold and mildew of the truck.
Elisha RThis location is a good one. Usually a speedy checkout and always well stocked with truck and trailer options.
Michael TAll good!
LYNN UThis team did a great job. They kept me informed, were flexible with scheduling, and efficient. As well, the the price reflected the quote given.
JOSHUA Dthey forgot to give me the moving blankets i ordered - please refund me that cost
Steve CTop service
bobby jI went to pick up my reserved truck that supposedly had 7/8 tank full of gas. It was a frosty morning and as I was letting the truck warm up and having to scrape ice off the windshield ( this should have been done by staff) using a credit card as my ice scraper…. Got in truck to leave and the gas tank was empty!! Had to go back in and wait in line to get another truck making me late for my move.
Vicki SNo improvements necessary
JUDITH HThe service is excellent and the staff is very friendly. I will continue renting with you.
Carlos QThe office in Sherwood staff was great but the sudden price hike of $20 and corporates non caring attitude along with not honoring the contract made me never want to use Uhaul storage again nor recommend to others. The staff was great at the Sherwood, Oregon location at least.
James L | Expérience généraleCam was super She’s great
Steven LThis U-Haul location has a horrible staff. The drop off of the initial box led to damage of my friend's property. They insisted I be present when it was picked up from that location but then picked it up without notifying me (I travel a good distance and won't up early for no reason), and then failed to log my U-Box as not at their facility despite having immediately shipped it to Baltimore. They then tried to bill me for storing a container I had already received in Maryland, unloaded and returned. This was the most incompetent experience with a moving and storage company I have ever had. I would never recommend them to anyone.
jessica RLovely staff! I would definitely come back again.
Dionne FThe truck itself was a POS. Definitely the worst U-haul truck rented in my 40+ years of renting U-hauls. 145000 miles, engine would rev unexpectedly, passenger door would not latch. Should have been scrapped long ago,
David HMore parking
Ken HDylan was great setting me up with my trailer. All I had to do was test the lights. He did all the work. Great customer service!
Bradley WWhen I rented my unti and went to move in content, the unit was full of content that belonged to someone else. The UHaul employee did not have an option for me. VERY upset.
BRADY C | Premières impressionsExcellent ~
dong l | Premières impressionsVery professional and pleasant. Wide variety of goods and se
tom S | Premières impressionsI walked in and they had me get behind the counter to do it myself. I have to give a huge shoutout to Alec Winkel. That man knows his stuff and even gave me a 20 % discount. That is all
Alec W | Premières impressionsI lived 40 minutes away and when I phoned about and when I phoned about a question, or hours, etc, I was never able to speak to a live person at the facility.
Maryann E | Expérience généralePositive... excellent storage facility Negative... needed refund at move out for unused days/weeks
Sarah B | Expérience généraleGreat staff and very helpful!
MARK T | Expérience généraleDuring my check in I asked for help to get a unit and I was told it would be easier for me to do it myself if I scanned the code on the front of the building. I am not knowledgeable in scanning codes and let the attendant know. He told again it was easier for me to do it and because I had my son with me, he told him to " be a son" and do it for me. After standing outside and trying to scan the code, which was nearly impossible as there was a sticker on the automatic doors that covered the code everytime the door opened. Between customers going in and out and the door being activated every time I moved I felt frustrated. I finally got the code scanned and could not complete the reservation ither due to the app not working or because I had no idea what I was doing which is why I asked for help to begin with. The attendant was at that point willing to help and booked the unit for me with the help of his supervisor on the phone. I understand and I am all about people learning a new skill and his not knowing how to book the unit was not at all a part of my frustration of the day. I believe his telling me to do it using the scan code and then shaming both my son and myself was his attempt to not tell me he had never booked a unit before. During the booking when on the phone with his supervisor, he had asked for a first floor unit because I am "an older lady". So this was the highlight of my insults, I am 59 and yes, not young but that was very offensive. I was told there would be a lock that came with the unit and there was not. I purchased a lock from the attendant. After the unit was rented and we were shown where to find it, we started to unload the moving truck and quickly realized it was too small. The wrong size unit is all on me. I called to toll free number to ask for a bigger unit and had it set up on the phone and was told to just go back and ask him to cancel the smaller one and assign me the bigger unit. The bigger unit did have the lock inside for us to use, so the one I purchased was no longer necessary. As the supervisor was at the counter at that point this went relatively well. The moving into the bigger unit was brutal due to the stairs and the roll up door at the loading dock being locked, and this again was more on the unit I chose to save some money on down the line and still, brutal. After the moving truck was emptied I went to return the moving truck and the unneeded lock. I was asked for my receipt and told the same attendant who sold it to me , he did not give me a receipt. He told me he could not return it without a receipt. When I Said again " you didn't give me a receipt " he told me I must have told him I must have told him I didn't want one because he "always asks if people want a receipt " because the computer prompts him to do so. He did not ask if I wanted a receipt. I was also told I could leave the truck out front where I had parked it and leave the keys in the cup holder. I was told I would get a text message to let me know it was returned in about 15 minutes, that was last evening about 4 pm and I still have no message. I called the toll free number to ask if was returned about 5 30 last evening and they did not see it showing returned. I also want to add each time. I address any of my concerns with the attendant his comment was "call Uhaul and tell them"
Georgia G | Premières impressionsVery helpful outstanding customer service representatives.
Patricia S | Premières impressionsManager resolved a complaint I had about an employee 10 days previous who refused to answer any questions I had about storage saying no one answered storage questions at the store and could only be done online and who made fun of my wearing a face mask. The Manager Cody addressed my specialized disability questions that could not be addressed online and said the info I got from the employee was inaccurate. He assisted me to get the unit reserved close to elevator due to my ambulation problems. He also gave us a great deal for 1st month. Cody was great and staff that day were very helpful getting us checked into 2 new units. Many Thanks.
Linda Y | Premières impressionsAlways clean and accessible, never had any issues
Jon C | Expérience généraleNo comment
Dennis K | Expérience généraleStaff provided excellent service in a professional manner.
lamont s | Premières impressionsTrash dumpster area very dirty. Some confusion pertaining to payment amount early on.
Deborah M | Expérience généraleUsing the Sherwood Uhaul storage facilities was convenient, clean, and easy to access inside the building. The facility manager, Amanda, and all her staff was always professional, courteous, and extremely helpful. Her and her staff's assistance reduced the overall stresses of our relocating and their helpfulness above what we had expected. The only inconvenience were the large potholes in the gravel area encountered while driving into the facility entrance. Overall it was a very satisfactory experience and we would use the particular facility again if needed and have recommended it to friends.
Richard M | Expérience généraleStaff do not respond to requests made from the uhaul main customer service line and you aren't able to contact the office directly. I "moved out" oof my unit 9 days ago and still do not have a confirmation of move out. Nice secure storage place but the communication could use some work.
AMBER J | Expérience généraleYou could have done a better job explaining that split level meant carrying everything up a flight of stairs and not a unit with a shelf. That was my misunderstanding but there was no advertising I could find they made it clear when I booked the unit. I won't be using your storage again. Other than that, the convenience of self-storage was nice and the facility was well maintained
Patrick C | Expérience généraleAmanda Wyland has built a truly remarkable team here at the Sherwood Uhaul. Everyone I have had the pleasure of working with over the last few years has been always been friendly and respectful with a cheerful customer service first attitude. I would recommend the Sherwood location even if you live closer to another one.
John N | Expérience généraleThe guys at the Sherwood shop are awesome!
Eileen M | Online Move InEric, Thomas,and Amanda 10 stars each, thank you!!
Christi S | Online Move InThey charged me an extra month after having all my stuff moved out last month. Do not recommend
Jon C | Expérience généraleOnly used 1/2 a month still charged a whole month. Had the locks they sold me on. They wanted different locks on told them when I would be there Then the locked me out when was there moving out
jennifer s | Expérience généraleI would have given you an excellent rating except for your billing. I was automatically charged for a full month on 2/12/23 - 3/12/23. I moved out on 2/13/2023. You are getting a whole month of payment from me because I did not realize I should have been out one day earlier. And, obviously, your people are not authorized to make any adjustments. Terrible service. I thought it was just covering the month of February. I am beyond disappointed. .I called your facility and was told you were unable to adjust.
Caryn A | Expérience généraleMy phone still wouldn't load pictures to your site and thankfully it wasn't busy n the manager was able to do all the online things for me
Kerry Y | Online Move InStaff were great! Room was secure. Some creepy customers made us nervous a few times approaching my wife, yelling and upset, or walking past looking at our stuff as we loaded even though their rooms were on other side of facilities.
Otis G | Expérience généraleInitially I didn't know I had to confirm my reservation, I just thought when I reserved it that would be it. But when I got to the storage place they said I needed to "confirm" the reservation before I got my entry text. So that is kind of confusing and I had so much going on with moving that if I didn't confirm and it all fell through I would have been VERY upset. So maybe another notification or warning that you MUST confirm the reservation would be good. Otherwise people were very friendly and helpful. Was able to get everything in before 10pm so that was good. It was unfortunate that we couldn't open the bay doors to offload, but I understand that's for safety.
Samantha C | Online Move InThe office staff were not helpful when I had questions about the storage. They just said everything is online
Ana C | Expérience généraleMade my move easy and almost painless
Loree S | Online Move InThe facility itself is always clean. Anyone in the office in very pleasant and helpful. Thank you guys very much!
Wayne W | Expérience généraleVery helpful and pleasant
Kerilyn L | Online Move In2 ramps in back only one has access to 2nd floor. No signage to indicate this, had to go to office and male staff member very unhelpful. 2nd floor access ramp slider door wide open. Check out crew were great and friendly.
hilary M | Expérience généraleHoping the manager sees this. If you can't handle high volumes of work without getting flustered and becoming rude to your customers, then perhaps choose a calmer line of business. Me and my girlfriend came in and Amanda was extremely rude to us, and even passive aggressive to her subordinates. Not only that but her logic did not make sense. We came to pick up a truck but also wanted to change our account information - and at first she wanted us to get in the back of the line so she can help other customers (there were two other parties tops, and she was not the only employee present), because it was "busy" and those folks needed their trucks (did we not as well?). It was only after I insinuated that that was silly, when she changed her mind and tune. Was too early for me to deal with that and started our day off sour. Would hate to work there. I suggest some lower level training, maybe she forgot basic customer service skills while being in the manager position.
Psalmbrea D | Expérience généraleOnly issue I had was the difficulty to have my ID photo taken using uhaul web sight. That took me over an hour and I almost just gave up and look for a different company to do business with because of this difficulty.
Mark E | Online Move InI went into the office to get help setting up the unit. It was very easy, very pleasant experience. EXCELLENT customer service!
Deborah D | Online Move InThe gal that helped us check in was very helpful and went above and beyond. I believe that she could be the manager of the Sherwood u-haul. Was given a unit that was upstairs without an elevator. I'm unable to climb stairs and she was able to find a unit by going physically to check to see if it was empty and then assigned us that unit which was with an elevator. Again above and beyond!
Vickie E | Online Move InEverything was great, and the rotating manager who assisted me was extremely helpful. There was another staff member there earlier in the day that was the opposite of helpful, but the gentleman that helped in the afternoon more than made up for it. The stored contents which were there for 4+ years were all in good condition, except for a wool rug that was not wrapped and had moth damage. This was frustrating, though a number of silk rugs and silk items stored in the same unit were luckily fine. I'm not sure how this happened, and I know that one year into storage, everything was fine. In the future, I would definitely wrap any consumable materials and pack them with desiccants for long-term storage, as I had with the other wool rugs.
gary h | Expérience généraleNobe
Mark N | Expérience généraleThe move in process was so easy in the app and my unit was ready for me with a lock inside when I arrived. The only time I needed to speak to U-Haul associates was on truck pickup and to ask how to access the loading dock near the elevators. Wonderfully smooth experience on a really stressful moving day.
Victoria C | Online Move InAucun
MICHAEL C | Expérience généraleRented over $1500 of equipment to move from Montana to Oregon, 6/10-6/12. Due to unforseen circumstances, I needed storage for a few things temporarily, I was told I had 2 months free storage. While I was taking care of paperwork, husband was moving things into unit, then I was told, since it was ground floor, not free, so had to pay $79,95 or move stuff. Then last Friday, moved things out, as my husband approached the door, to give notice of move out, someone locked the door in his face! I called immediately, connected to call center, but by Tuesday, they apparently still had not received message, as they called me inquiring if I had moved out or if I wanted to pay for another month. Have used U-Haul in Yakima, WA & Billings, MT with excellent service, but Sherwood & McMinnville (where we had to return equipment) Oregon were the worst customer service I have ever experienced!
tammy s | Expérience généraleGreat place for short or long term storage needs.
Bob K | Expérience généraleAlways a pleasure with whatever business I had with them. So nice and helpful.
Wilda N | Expérience généraleJust wish I was prorated when I cleaned out my unit
LINDA B | Expérience généraleGreat staff. Very helpful and courteous.
TIMOTHY M | Premières impressionsI moved to a smaller unit to save money, but the price increases made me leave. The back area by the loading dock needs some major work as it looks like a war zone with all the ruts and puddles everywhere.
Martin B | Expérience généraleMerci.
Marie W | Expérience généraleThe manager Amanda was very helpful and courteous. Made my day better! She was very accommodating. It's was a stressful day of moving and she was very helpful. Thank you for being so kind
Linda K | Online Move InI reserved a storage unit and a truck. Online it stated that it was 1 month free rent, with a free lock. Apparently my unit didn't qualify for a free month bc it was on the ground floor, even though online it stated it qualified and when I called prior to arriving was reassured that it qualified for a free month of rent. When I came in to complete my reservation he stated that there were no ground floor units available, even though that is what I reserved online. The form to be completed for storage I had to fill out 3 separate times because they wouldn't accept the secondary contact person as someone in the same house, my secondary phone # couldn't be my work number because it had an extension. I then came to get into my unit, and there was a green zip tie on my door, which due to having a disability (MS) I could not get it off without having a pair of scissors. I asked one of the workers if he had something to remove it and he was incredibly rude, and said "maybe try using your hands, it pulls right off" mind you we were in the other side of the building from where my unit was when I located him, he then made me walk all the way down there to watch him pull it off. Great for you, but I physically cannot pull it off and make certain movements with my hands due to my MS. This is an obstacle I face daily and can be incredibly frustrating when your hands don't work the same way as someone else, but this just rubbed that in my face of a day where I was already having a challenging time. He grabbed the lock in the package handed it to me and yet again I'm faced with the predicament of having to open a package and the inability to do so because of my disability, I don't have the strength to be able to do many things with my hands. So he took the lock opened it and then handed it back very abrasively. I said thank you I appreciate your help, I didn't get a response, so I said thank you a little louder in case he didn't hear me, and he just kept his back turned and kept walking shaking his head. When I first got to the storage, I had an issue with the keypad not recognizing my code and he said "it's works just fine, if you use the right code box." This man was the rudest individual, and could have simply handled this situation by just taking the tag off for me (saying oh sure I can grab it for you, no problem) instead of making me walk and make two extra trips empty handed with my 4 year old son I had with me, and that would have been that. He was extremely rude, inconsiderate, Condescending, and Far from efficient in his attempts to help and made it very well known he was annoyed and didn't want to assist. I will not be recommending this location to anyone. Overall this was not a pleasant, or easy experience whatsoever. Worst customer service!
SARAH A | Premières impressionsNice people and willing to work with you.
Steven S | Expérience généraleManager right on top of his worker and making the process very slow if it wasn't for the free month I don't thing I would have choice uhaul
Albert Q | Online Move InEasy process and no issues!
Daniel L | Expérience généraleStored my stuff here for a long time and had the best experience. They never raised the monthly rates which is what made me stay there. Sad to go but I'm moving. Definitely would recommend to other people.
Jurean L | Expérience généraleWell kept facility. Love the furnishings recycle center! Manager is genuinely friendly.
tina r | Premières impressionsI would just note it was not clear to me that I needed to reenter the building access code when I left the facility. I did request a clarification from on-site personnel and will reenter my code when I leave after my visit.
Lavonda D | Online Move InWish I could rate my experience 10 stars! Mark was awesome!!
Todd N | Premières impressionsFirst of all, I would like to say thank you so much Mark for making the last 9 months as painless as possible both emotional and financial. Mark is the manager and he was very understanding and went above and beyond for me. The staff was positive and always helpful. I would definitely recommend SHERWOOD U-HAUL for all your moving and storage needs. Thanks C. L. N.
CHRISTIE L | Expérience généraleGreat people
james d | Expérience généraleWe needed a short term storage unit and were happy with our experience at the Sherwood facility. The staff was helpful and made a stressful time easier. We would definitely recommend this location.
Trasie H | Expérience généraleMark was immediately understanding, accommodating and friendly! He listened politely, adjusted accordingly and made my frustration dispense! While I am new to the whole condo storage concept, the facility was very clean, accessible, and manageable! KUDOS MARK
Gretchen H | Premières impressionsMet our every exception we had, would use again.
GREGORY S | Expérience généraleThe staff there was very helpful when we were stressed and moving. They really made a difference. We ordered to small of a unit and they were super helpful when I needed a larger room. I cant say enough about there service and products. Made moving easy and having a storage. They act and treat you like a customer and that has been amazing.
Desjawn W | Expérience généraleMy move out date was 8/1 actually and not 8/6. But the team was short staffed that night and busy. The nice blonde lady in her late 30's(didn't catch her name) got the lobby room caught up at closing while the team was busting their tails on the trucks to close and she definitely knew what she was doing. She gave 5 star service
Matthew G | Expérience généraleWorkers at the Uhaul at Sherwood are awesome.
Dane M | Premières impressionsI was locked out of my storage unit one time without notice when I was one day late on my payment. That was the only disappointment
Gerald B | Expérience généraleThe staff and management were a pleasure to work with. Each one always went out of her/his way to help or answer my questions
ROBERT G | Expérience généraleGreat experience very clean storage units. My only complaint it is very hard to get ahold of a live person and/or a person who can make decisions.
Tanya G | Expérience généraleClean, well maintained facility. Will definitely use again for any future storage needs.
Shannon O | Expérience généraleGreat prices compared to the rest of the area and awesome staff to work with.
Jeff R | Premières impressionsAmanda was excellent. The online process was not helpful. I am glad you have good staff at this location.
Stephen G | Online Move InYour call center was terrible the recording said 5 minutes 45 minutes still no answer my wife called 10 minutes she was connected
lyle B | Premières impressionsBeautiful
Michael L | Online Move InThe facility was always clean and secure. The management was very helpful especially with forgetfulness in entry code use.
Michele W | Expérience généraleHelpful and personable employees. Easy to reserve, purchase and move in online. Extremely clean and secure as well as a good location. Pricing is the best compared to most commercial sites. I've always had great experiences with this company! Merci.
Shayne S | Online Move InEverything was online. I asked the clerk in the store a lot of questions but they were not able to let me look at the actual storage space or get me signed up. I did all that online and it was very simple. The place is well lit and very clean.
Kenneth B | Online Move Inmerci
Clifford S | Online Move InThanks for great help.
Eric W | Online Move Inmoved in with my girl friend did not need unit any longer
DAVID M | Expérience généraleJennifer is great. Shout out to her and others there to make our storage experience a good one!
Deborah M | Premières impressionsBoth General Manager John McDonald and Storage Manager Mark Hansen went above and beyond to meet my needs - arranging for units or a combination of units that provided the storage space I needed and allowing flexibility on move-out dates - all in a good and friendly spirit. I rented 6 storage units and probably as many trucks over the past two years from U-Haul Sherwood and the experience has been overwhelmingly positive. Merci.
David E | Expérience généraleDo you have a senior citizen discount on storage units? Do you have a discount for long-term customers?
DOUGLAS H | Premières impressionsClean, secure storage units with easy access and plenty of carts to help transfer items from your vehicle to the unit. Also very friendly staff and reasonable prices on moving supplies. Great job!
Mark O | Online Move InI am very impressed with how the whole place is set-up and looks. It even smels nice!
Jason D | Online Move InI couldn't have had a better storage unit experience! The manager was amazing, too: understanding, knowledgeable and helpful. Every interaction went smoothly!
joelle m | Expérience généraleEverything was great!
Corey B | Expérience généraleAttendant (John) went out of his way to patiently show me the facility and options.
vincent r | Premières impressionsMy belongings were stored for several years and I always felt they were safe and secure!
Robin A | Expérience généralegreat customer service
Gary S | Premières impressionsMark the manager and or supervisor gave my password / code to a person who paid for a unit but was not currently on any contract within the facility. Allowing that person access to the facility, this person then broke into my storage unit and took my safe containing jewlery,, my tools and anything else valuing approximately $5000 o4 more. I later was able to negotiate most of it back since I know this person and this person felt that I owed them personally. When I made the complaint and asked Mark about this he played dumb to the situation and lied to me about it. It wasn't until this same person and I were at this storage facility at the same time, were they able to point Mark out as the person who gave them the password/code. Mark then went on to over exaggerate small situations that I had possibly been wrong in, yet other uhaul customers were doing the same thing. He began speaking to me rudely, threatening to kick me out and ultimately only allowing me access during business hrs, locking my storage units with uhaul locks. This posed a problem for me because I work nights at times and daylight hours were hard for me to work around those restrictions. When my account was restricted I continued to be charged a $10 24hr access fee for months. When I was charged incorrectly for various reasons throughout my stay, he would not correct the error and locked my account to where only him and John, his manager, had access to making any changes or adjustments on my accountI. He took my photo on a cell phone without my permission, assuming I was doing something wrong. And I was NOT! I was infact working very hard to clean up a mess during the moving process where shampoo got all over a box and its entire contents.I feel like it is a complete violation of uhauls policy, if not against the law for a manager or supervisor to give out the code to someone who is not authorized on any account, nor are they an account holder bound by a contract with U-Haul. I have made a formal complaint with U-Haul corporate.
Amanda C | Expérience généraleBoth John and Mark provided excellent customer service!!!
Angelo M | Expérience généraleThey went above and beyond helpful... Treated me more like family than a costomer. Awesome staff. Wonderful people. I will always use this facility even if it's not close by. Thank you all!!
Debra M | Expérience généraleFriendly, helpful, knowledgeable staff. Work with me on my needs.
Ross C | Premières impressionsOnce again a fantastic storage experience. Seriously, I will go far out of my way to store my items here anytime the need arises. Always have a truck available, great staff, facilities are clean and well maintained.
Josh C | Expérience généraleGreat place very helpful and understanding I wouldn't find no other place like this. Thank you Manager McDonald for you service very much appreciated!
miguel r | Expérience généraleVery well run and clean place.
kevin l | Expérience généraleIt would be a huge help if you answered your phone rather than sending it to the U-Haul main number. It causes delays, misinformation and wasted time waiting on a representative - who usually can not address the issues in questions.
paul l | Expérience généraleThe staff at this location made everything easier. During times of great upheaval, the people here were very understanding and patient. Amma, the service rep that helped, was fantastic and so was the manager team of John and Mark. Will use this location again ASAP
Anthony A | Expérience généraleI was a little confused about having to arm and disarm the security on my unit. I did not realize I had to enter a code until I tried to access my unit a few days after check-in and an alarm went off. That was the only small issue I've had, and it was clarified when I asked about it at the front. The facility is extremely clean and the staff have been very helpful anytime I've had questions or needed to buy something from the store.
Eric G | Online Move InJohn McDonald and his team are amazing. I've been a frequent renter of large and small trucks. I would like to thank everyone that works in that office. John has an amazing team. I believe other locations could learn a thing or two from how "these guys & gals " run things. Just saying So thank you. Chris Allen
Christopher A | Premières impressionsThe employees here are very helpful. Storage is clean and easy to move in. Wish they had rv and boat storage.
Anthony A | Premières impressionsThe manager is always very helpful. It's a great facility, but it would be nothing without him.
Daniel H | Expérience généraleThe only issue was the ladies rest room, it was out of paper towels the whole day.
Deborah D | Online Move InJohn was extremely helpful and always available for questions and planning a move. We look forward to any trips to Sherwood and I will certainly be stopping by to tell him hello. I trusted his information and it never failed me. If I ever need you again. I will be asking him for information first. Thank John for mr please.
Lucas M | Expérience généraleGood experience. I'd use it again.
MONTE O | Expérience généraleThe gentleman that helped me was so helpful and informative . Made the task easy.
Wilda N | Premières impressionsJohn was very professional and efficient.
Glenn E | Premières impressionsOne of the best customer experiences I have ever had. An extremely well-run facility. Wonderful staff.
Tim T | Expérience généraleLove the cardboard cut out of a security guard by my unit, it's so funny! Makes me laugh. Easy process and totally painless. It's great that carts are available for use.
Gabriela N | Online Move InVery happy with Uhaul, especially the Sherwood location. The staff is always helpful. If you need a great storage unit, I cannot recommend these guys enough.
SCOTT C | Expérience généraleThe manager and staff were so nice to do business with. Very professional. Would highly recommend the Sherwood storage and uhaul.
Marilyn V | Expérience généraleLake Havasu City area U-Haul availability was terrible. Reserved truck/and transport then they said customer is keeping. 2nd attempt same thing. 3rd attempt had to drive 3 1/2 hours one way to pick up a smaller truck a day later. Not happy. Sherwood facility was good experience.
dennis d | Premières impressionsThank you for making it fast, easy, affordable and With access to my belongings on my time.
Dawn-Marie G | Expérience généraleThank you for a great service.
Karolina S | Expérience généraleJohn and team were outstanding. A true best of classs Uhaul experience. Merci.
Darko S | Expérience généraleOur needs changed so we had to switch to a unit with drive up access, otherwise we would have stayed with Uhaul.
Amy J | Expérience généraleOnly issue was when I arrived to empty my unit bottom side had been pushed or kicked in and a nearby box could have been accessed. It wasn't, thankfully, but I don't know how long it had been damaged as I hadn't been there in at least 3 mo due to COVID.
Debra L | Expérience généraleAll went well, except for self check-in on internet which I was not able to complete on line.
GEORGE G | Premières impressionsAbsolutely love to use this haul place to rent trucks and now store some of my sons college stuff. My only frustration was with he truck rental where I only had a little over a 1/3 tank so I needed to get some gas on my way to corvallis and then some more before returning. I would prefer to start with a full tank so I can just fill it back up one time without guessing how much so I can return it with the same amount.
David M | Premières impressionsJohn went above and beyond to help us sign up for our unit and was super informative on how to navigate our way to the unit. It was the best experience I've had so far with renting a storage unit! Merci.
Josephine Y | Online Move InAside from an initial misunderstanding when my debit card expiration date passed and didn't realize I needed to update them, so I switched to checking account withdrawal, it was all good.
KAREN H | Expérience généraleThe staff at the establishment was friendly and helpful. I would definitely recommend it to my friends and family.
John D | Premières impressionsI had literally less than 24 hours to get down to OR get my daughter off campus at George Fox University. This location was not only local but very friendly an easy to work with once Covid19 shut everything down. They made a tense situation very calm and were so helpful. they understood the local panic and made suggestions that suited us for storage. As a family we agreed they and Uhaul in general will keep our business in the future. UHaul was the first storage company to see the need for storage and offer up first month free for college students. They were weeks ahead of any other similar businesses.
anthony s | Expérience généraleOne of the best customer service experiences I've had in a long time. I forget the gentleman who assisted me, but he was incredibly kind and helpful. Y'all are lucky to have someone like that.
AUSTIN V | Expérience généraleEverything was explained when I was taken on a tour. When I brought a load for storage I knew exactly what needed to be done to enter and exit. Everyone was pleasant and helpful which made me feel comfortable to be there.
DONNA S | Premières impressionsWhat a great experience storing at Sherwood U-Haul! Facility is clean and I felt my belongings were safe and secure there.
SAMANTHA N | Expérience généraleGood customer service
Rafael C | Premières impressionsSmooth move-in process! Great prices!
cindy a | Premières impressionsFacilities are in great shape, staff was always pleasant and helpful, equipment inventory is conducive to getting lots of work done! Kudos to the team for a "well oiled machine".
WILLIAM H | Expérience généraleThe online moving process was so easy! Took only a few minutes. The facility itself was so clean and affordable!
Shannon M | Online Move InStaff made are move easy and the manager was very friendly and understanding of my first time renting a storage unit. The unit was clean and ready to go when we arrived.
lorie h | Premières impressionsGreat place! Will use again if I ever need this kind of service again.
PATRICK D | Expérience généralestorage manager, Mark is so jolly! Just hilarious! The loading docks, elevator and hours of access are perfect for my budget and schedule. Got my first month free and didn't even ask for it!
JOHN M | Premières impressionsgreat
jesse g | Expérience généraleSurprisingly a great experience based on others past.
Bruce J | Premières impressionsEveryone was helpful.
Eric H | Expérience généraleI rented a unit for 5+ years and every month like clockwork the assistant manager would call me harassing me for rent when I paid it online every month. Never would I recommend this facility.
PAYNE H | Expérience généraleI've used U-haul storage and moving at multiple locations and this Tualatin-Sherwood location was the best overall. The manager and her staff were friendly and made me feel like a valued customer.
Victoria L | Expérience généraleWhat a great storage experience! Thank you Sherwood U-Haul!
Amber Y | Expérience généraleThe signs say a 10x10 for 114,95 heated.. They wouldnt honor that. Also i needed a unit close to elevators due to disabilities and they gave one clear over on the other side of the grounds upstairs.
Debra M | Premières impressionsAmber was extremely knowledgeable and helpful. We received excellent service with everything we wanted.
Robert M | Premières impressionsQuick and efficient. Loved the online reservation!
Fran B | Premières impressionsThe storage facility was very neat and clean with convenient restrooms inside. The staff were very courteous and helpful in ensuring that everything was satisfactory.
david p | Expérience généraleBother Antonio and Amber are amazing managers! They bust their butts to keep that place running!
JEFFREY G | Expérience généraleWe had a unit for three years and never had any issues with U-haul. Finally got a big enough shed for our downsized home that everything now fits here on our lot. Good rates, clean. Thank you.
Joyce A | Expérience généraleBest storage place ever!!
Linda M | Expérience généraleAmber, is and excellent manager, very customer friendly and professional at all times!!!
Angelo M | Expérience généraleHelpful staff.
Lisa W | Premières impressionsThe staff was spot on and very helpful. Very clean and well kept facility.
Lee H | Expérience généraleExcellent experience for us!! Convenient, accessible and secure. Staff helpful when needed. Also reasonable prices for longer term renters.
edward l | Expérience généraleVery clean facility.
Michelle B | Premières impressionsVery good customer service and worked with me on my move in date and truck rental. 5 stars
TONYA C | Premières impressionsUnits being divided made difficulty storing.
Alicia S | Expérience généraleThank you for an enjoyable experience.
Ann I | Expérience généraleManager Amber is the BEST!!!
CHERIE G | Expérience généralewhen i didnt end up liking unit chosen they let my bf help me (authorized entry) cause i was at work. All staff very friendly helpful and just great people!! Keep them around they do great job
Jennifer M | Premières impressionsGreat facility. Clean, secure, indoor, climate control… and I love that there is a place to put donation items that others can take from.
Monica D | Expérience généralenice place
MICHAEL C | Premières impressionsThe woman (Rachel) was extremely helpful and informative with the entire process. I would recommend using your U-Haul facilities for any storage needs.
Neal M | Premières impressionsAmber dropped everything to assist me and get me taken care of. Sheer professionalism and excellent service. She put me at ease due to my rowdy toddler acting up, and didn't make me feel unwelcome.
Nicholas G | Premières impressionsSuperb "product" at a terrific price! Mark Hansen is the best!
Tim T | Premières impressionsMerci
DANA B | Expérience généralelittle bit of confusion when checking in but overall good service, very clean facility
Charles B | Premières impressionsThe GM was the one to set up my storage unit account. Very friendly and personable. So far all the staff I have had contact with have been helpful and understanding.
JESSIE M | Premières impressionsGreat facility and friendly staffs.
molly n | Expérience généraleThe staff was very friendly and helpful. The storage facilities are very clean and well thought out. My overall experience was very positive and helped to make the burden of moving more palatable.
david p | Premières impressionsnice place
Jim M | Expérience généraleALL of my belongings are sitting in the hallway at Uhaul, Unit was not left unlocked for me. Manager couldn't come in to unlock. I had already paid the mover to help me unload. BAD situation.
Ashley T | Premières impressionsThe first several questions don't apply to me as I didn't go into the facility. Everything else was good. I do want to thank you for fitting me in for delivery on very short notice. It saved me cash
jeanna d | Expérience généraleIt was a fairly busy Sunday afternoon but the staff seemed to multi task well. Was able to secure a storage unit, unload and then return the truck. We drove from south of LA so we were tired and done.
Fred S | Premières impressionsFreaking awesome...... period
MARK H | Premières impressionsGood place, good people rented there for years
RICHARD B | Expérience généraleIt was helpful to have this place to keep stuff while we moved. We had the 24 hr access which we used most every time we needed to go in. Very convinient.
Savannah G | Expérience généraleThank You... Your staff was always nice and very professional. Facility was always clean and organized...
CARLOS J | Expérience généraleHad to take issue to corporate before issue was resolved with an adequate solution
Aida R | Expérience généraleLike the indoor storage. Great facility
DANIELLE I | Expérience généraleWould definitely recommend.
rogelio c | Expérience généraleExcellent
carey g | Expérience généraleA great professional operation. Really appreciate this business resource in my community.
James W | Expérience généraleVery helpful getting me the things I needed
jennifer k | RéservationEverything was great with the exception on the autopay sometimes not taking out on the day requested. There is more but I will try to type better
JERRY R | Expérience généraleAwesome!
Amber G | Expérience générale??
Kathy G | RéservationThe storage facility and its staff are excellent. If I call and they are unable to answer (meaning that I get re-routed to the sub-par answering service), they always call back to follow up!
Bill H | Expérience généraleVery friendly and helpful staff and a nice facility
Kelly M | RéservationVery responsive and helpful
Marvin O | RéservationGreat storage facility and staff was very helpful.
Mike & | Expérience généraleNever any problems and the facility was always clean.
MANNETTE F | Expérience généraleI was very pleased with the staff, both at the front desk, as well as the fact that I was called and advised that I had not locked my unit securely. I appreciated that, very much.
PATTY B | Expérience généraleI did not see facility. They were responsible for storage/delivery of my U-boxes-they did an excellent job! Boxes in great shape! Delivery and pick up of boxes was done at time said. Great job!
susan m | Expérience généraleGreat help. Good deal compared to other companies.
Elizabeth S | Expérience générales/o
Youngbok K | Expérience généralethanks to all the staff .. this was a quick convenient solution for me.
ROXANNE S | Expérience généraleQuick efficient and friendly staff
ANGELA M | RéservationReally appreciate the warm clean bldg where my storage unit was. Also that it was well lit.
Elma C | Expérience généraleLoved the facilty and the carts!!!! Employees are efficient and super friendly
angela M | Expérience généraleI have used u-haul for years. This is one of the best in the business. Security excellent, cleanliness excellent. Personnel always willing to go the extra mile to insure your satisfaction.
Roger E | Expérience généraleMerci.
DEWEY A | Expérience généraleSherwood is a convenient location!
Deborah K | Expérience généraleThe staff very helpful and I feel my unit is secure.
ROXANNE S | Expérience généraleHighly recommend
Kim G | Expérience généraleVery good place
Gayla G | Expérience généraleThanks
dean l | Expérience généraleGreat experience for over two years at this location. Antonio and the rest of the crew, were always helpful and fast. Nicely done.
MATT H | Expérience généraleI was happy with my time at Uhaul, I was just very surprised at the amount of money I had to pay for such a small space. I ended up paying more than all of my items were worth over the last few months
aliyah j | Expérience générale