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TYRNISHA K | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Sherwood
Testimonials From Recent Customers
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Ray and the team were magnificent!! This location could easily be held as the "Premier U-Haul" location in Arkansas…. Thank you so much to Ray and this team. Respectfully, The Rollin Razorbacks National Basketball Team…
Dale PBe more transparent about pricing
Caleb CI was guaranteed the truck for 3 pm pick up, but I arrived and had to wait over an hour for them to find the keys. Even though this delayed us for an hour, and I had to drive a little further to another stop point to catch up with my friends, I was okay with this. But not until my return, and I was being charged for additional mileage that I did not do. I know I did have more miles (160 vs the 50 estimated) but it was not 300. Very disappointed in the service.
Elmer SDidn’t care for the constant rate increase of my unit in one years time
Michele A | Expérience généraleThe parking could be better
JIMMY GContinue the professionalism and great customer service!
THEODORE HThis is my prime rental location. I rent here every 3 months for a local Toy show I host in the local area. The vehicles are always ready, clan and drive superb. The manager Ray is super friendly and the staff is so professional and courteous.
Vincent PDue more maintenance on the UhAul trucks
Laquinta EKeep up the great service no changes needed. Thanks
dave lSuper helpful
casey pThe truck itself needs and alignment and or a good tune up. It shook really back.
Lynette HEveryone & everything was just great. Could not have been better. Best UHAUL experience ever. Given the large number of customers coming and going they certainly must be doing a super job helping folks with all types of moving.
Michael BI think that it was all good
Timothy W.
Tom HThe 3 people inside on the day of pick up wasn't helpful at all . I felt rushed and not helped at all . They handed me the key and told me the truck was in the drive. Very disrespectful
GINA BYou guys in Sherwood, Arkansas always make sure that I am well taken care of. The only thing that I would recommend you do to improve for your next customer is add vending machines to your locations. Normally when you are moving things you are on the run using Uhaul as a pitstop would be beneficial for movers to come.
Chad PBest location in the state and service is always extraordinary.
SHANE GImprove your computer system so they won't keep crashing it annoys the customers and aggravates your employees to have to deal with the aggravated customers my experience was good 😎✌️🇺🇸
James BQuick, clean and friendly
Stacey TTo my knowledge no u Norocenentneed.
MARIAN MYour doing well
Manuel CIt's a bit messy but the service was great! Our receiver works like a gem.
Karen BRay is a great Person/Manager and consider him a great friend also. I am sure he deserves a big PAY RAISE! Joe and Angela drop him some more $!
Shane PThe trailer we rented was just perfect for the move that we made, and it was the easiest trailer to back being a bumper hitch!
Charles BDone good!!
William PVery professional staff, very courteous and accommodating. Have done business with this location for years.
Shaterrian FI understand the economy has changed. I had 2 units but after this last price increase to about $160 a unit, I just could no longer afford it. I was not going to be one of the people renting from your company that had to foot the bill for your new $3 million dollar building. I will still use your company for other things but not for storages. I also did not like the fact that the back area was open. I understand you changed the access to the buildings, but I still did not like that you could not keep track of who was coming and going through that back area.
Audra H | Expérience généraleJust need a break down on my total please
Deanna COur experience was great! The two increases in price in just over a year is our only reason for rating above average vs excellent.
Callye G | Expérience généraleKeep doing what you do. Outstanding!
clinton mThe parking lot attendant wasn’t very friendly
John SWindows and mirrors were dirty.
Terry BI had a great time, and the people were great!
First UThe workers are so courteous.
Rhona FEveryone was helpful and nice
eddie mThe app pick up has never worked for me. It's confusing and I consider myself a tech savvy person. If the stores were not open when I did my pick ups, I would have been very upset with my U-Haul experience.
DONYELL WThis location has great customer service and friendly employees. The entire truck rental process was smooth and not complicated at all.
Audrey OThey didn't explain anything to me about if I needed to extend having the truck for a few more hours and get it back before time I requested that I would get charged for another day. They barely talked and when they did it wasn't very loud
MARGIE GSmall parking lot. Can’t be helped
John SExcellent service. I was in and out quickly. The rental process was simple.
Jamie HMore comfortable seats
Blake RStaff was kind and helpful
THERESA GThe truck had a check engine light on. I was told it was fine. It wasn't. The transmission doesn't shift. It jumps shakes and you can not go over 40-45mph. This is extremely frustrating. Called customer service bc my office was closed and they were absolutely zero help. I've used uhaul my entire life. This was the worst experience of my life. I'm pretty sure I need new kidneys at this point. Was not worth the money. Using uhaul growing up with my parents and for 30 years as an adult, one thing I can assure you is the people who provide service are in it for a job only and I found uhaul too has been affected by the non working non concerned age group we have now. This was bad enough for me to actually hire professionals….if they aren't mature in the future. This rental I'd give zero stars.
Jody HExperience was great.
Jeff PGreat customer service. Easy rental.
Heinz BExcellent customer service! The final cost was much higher than expected, far too high for a one day $19,99/day van. Upon the initial rental, I didn't know how many miles I was going to be driving so I just told the service rep where I was going. She estimated the 50 mi. So I was expecting to pay what the contract read which was $64 total if I brought it back by 7:00 p.m. I did bring it back by 7:00 p.m. and I ended up being charged almost $100. I calculated a mileage and it was indeed the mileage that created the higher than expected cost. When I called to question the final invoice, the service rep was extremely helpful and explaining why the cost were so high. I would recommend that perhaps a more realistic mileage estimate be discussed with the customer prior to the rental. Other than that, the equipment was in great condition and the customer service was excellent. I plan on using this location again.
Sonya EI was highly satisfied.
shelly DKeep up the good work 👏
Arthur BExcellent Service all around. Staff were professional and willing to help hook up the trailer I rented. Awesome experience! Third time I used them.
Pat MFast excellent service
JERRY GMy experience with uhaul was pleasant.
Robert APrice kept increasing year on year. Became to expensive to continue.
sid w | Expérience généraleThe installation went very smoothly! After discussing the installation with Ray and the actual installer I simply had to drop off my vehicle and I was promptly called when the installation was completed. No surprises!
FRITZ KThis was by far the best experience I've had in my 37 years of living. The customer service here was PHENOMENAL! I'm not sure what the lady's name was that assisted me but she is who made my experience a great one. Merci.
Jerome WThanks for the great service !
jammal jGreat job
James BYour front desk crew was very helpful and represent Your company 100 %. Hal Gunter
HAROLD GEverything from pick-up to turn in went smoothly.
Steve DRay is the best ever!!! Very nice and understanding. The world needs more people like him.
alicia t | Premières impressionsAll is good…
Darrel P | Expérience généraleStaff was very helpful & nice, i thought they went the extra mile for me
eric b | Premières impressionsThe staff was very helpful, especially in our time of need.our house was hit during the tornados this last year and the helped us out when we needed help.thank you very much.
RANDALL K | Expérience généraleVeronica has poor customer service. I told everything I had and still gave me the smallest storage she. And charged me for a month free that representative told me at first . Will rent from uHaul again
Antoine S | Premières impressionsThe staff was very friendly and helpful.
Tiffany M | Online Move Ingreat place fast move in n friendly customer service from the time you walk in n then you will leave there satisfied with the services n I felt secure knowing my things will be watched n well kept during my struggling time. 100000 all day
BENTON B | Premières impressionsClean, secure, full service and accessible. If I were in Arkansas, needing storage, I'd run to U-Haul on warden rd. in Sherwood.
pauline d | Expérience généraleI rented an A/C UNIT. When they showed me the display unit it was cool & lit up. When I got my unit there were no lights inside of it and no A/C in my unit. (It was just like the outside temperature.) the only area that had A/C was the hall way and it was not that cool. I just wanted to bring this to your attention because I felt it was unfair for you to advertise it a certain way and not deliver.
DEBRA S | Expérience généraleExpensive
Eddie B | Online Move InRay is a wonderful person!!!!
LISA J | Premières impressionsMr. Ray had a wonderful customer service keep up the good work.....
Lisa J | Premières impressionsI love the environment the people very friendly and love the climate control prices are abit too high but overall i was satisfied
Teresa W | Expérience généraleThis place is so nice. I will definitely use it again if the need arises. I highly recommend this U-Haul location. So comfortable and safe. The staff are awesome and the property is pristine. Very well stocked with everything you need to pack, store and move. Everything is right there.
CAROLYN T | Expérience généraleVery nice front end staff.
Debra p | Premières impressionsMr.Ray is the best with people and seems to run this store above a 5star rating..
Theresa M | Expérience généraleThe employees at this facility are exemplary. The Derdens, who are the managers, have gone above and beyond to make my experience smooth over the past five years. This was my second time using this facility, and I will not hesitate to use it or recommend it to others in the future. The man at the Albert Pike facility in Hot Springs was also kind and helpful.
cynthia t | Expérience généraleThe staff are great. Keep up the good work.
JEANETTE M | Expérience généraleThe guy that rented me the storage was very rude and unprofessional, didn't like the fact that when I ask him for the sizes of the units and he pointed me in a direction so Rudely, didn't explain anything and almost let me leave without my paperwork . It's always like this when I need a storage (rude) his energy drink was way more important than me
LATORIA C | Premières impressionsthank you for your wonderful service
LISA S | Expérience généraleNice, and friendly
TRACY N | Premières impressionsThe entire staff is very helpful and professional.
Sightpath M | Expérience généraleI am a return customer. That speaks volumes for me.
pauline d | Premières impressionsMerci!
Elesha C | Expérience généraleStaff was able to assist me with any issues regarding my storage unit. Polite and helpful
rachel l | Expérience généraleThey served us well for 5 years.
sharon h | Expérience généraleThe only thing that I was disappointed in was that I reserved the largest storage unit when I reserved my uhaul and when I went to get it, they didn't have any more larger storage. Therefore, causing me to have to get 2 storages and pay 2 monthly prices in which was totally unfair.
Shonda W | Premières impressionsUsing u-haul is a wonderful
Teresa W | Premières impressionsThanks bringing U-Haul in the morning
billy h | Premières impressionsYour lack of notice is beyond unbelievable. The fact that you don't give payment notification or reminders but will send notice of a late payment is beyond me. For that reason I will never use this you have facility for storage ever again.
james w | Expérience généraleIt was clean and well lit
LINDSEY W | Expérience généraleGuy named Michael Cunningham was very disrespectful
Shelby T | Expérience généraleEveryone was great, very good experience
Crystal H | Expérience généraleEverything was great and easy each and every time I was there. If I needed assistance someone was always there with a smile on their face.
tracey w | Expérience généraleWonderful experience.
Kenneth H | Expérience généraleOvercharged more than 24 hours to reimburse send me an overdraft with my bank created another problem for me thanks a lot you home I'm using the storage also goes wrong since I'm not giving a good review thank you guys
demetrice L | Premières impressionsIt helped my son and i get our things stored until we found a place. Thank u so much.
Erica W | Expérience généraleThey help me out alot
rose D | Expérience généraleThanks for working with me!
Andrew S | Expérience généraleToo expensive. They gave me the wrong storage unit already being use and not to mention that there was a rat in the store can't wait to get my things out ASAP
YAJAIRA S | Premières impressionsReceived a bad storage but they quickly changed it out for me.
Maxine A | Premières impressionsI really enjoyed talking to your employees quite characters in Sherwood, Arkansas.
Viola K | Expérience généraleI have had storages there for years and I have not one complaint. The staff has always been accommodating to my needs with pleasant/helpful dispositions. I'm having a WONDERFUL storage experience at this facility!殺
angela b | Premières impressionsI had a great experience.
ALEXIS H | Premières impressionsI highly recommend this facility to anyone for long and short term storage needs.
Pauline D | Expérience généraleSherwood Storage is good Storage and rental place to do business.
QUINTON K | Expérience généraleThey're doing a great job everything's been a okay with me
THOMAS H | Expérience généraleGreat place. Terrific staff.
Sheryl S | Expérience généraleWay too expensive.
JESSE W | Expérience généraleRay Derden is an excellent manager!
Constance D | Expérience généraleI moved out on October 31 2021 not Nov. 10th
cheryl y | Expérience généraleEverything about rental relationship was exceptional.
PAMELA P | Expérience généraleThe staff was very friendly and units was very affordable
Sonja b | Expérience généraleRenting a truck was no problem my first time storage experience and my answer to #5 is no because while the storage unit appeared clean it obviously has roaches, which does not make it clean. When I put my things in storage, I DID NOT!!! have roaches. When I went back in just two weeks to get my things there were roaches crawling in my belongings. I am very upset and disgusted and hoping that after taking my stuff out of the uhaul storage that my new place does not have roaches Also while the overall storage lot was secure with a gate and access card to get in and out, I also asked if I needed to purchase a lock for my unit and I was told I didn't need to that there would be one provided but that was another issue when I picked up my stuff, there was no lock on my unit which was unit 369.
AMY W | Expérience généraleVery pleased with the staff and storage unit. Will use U-haul again in the future.
David M | Expérience généraleStaff very helpful and friendly. Nice facility.
Bobbie t | Expérience généraleI really enjoyed the helpful and friendly staff. I never had an issue with them. There store has always been clean and smelling good. Thank you for your hard work!
GAYLE R | Expérience généraleRay and his team are real professionals
Michael C | Expérience généraleOutstanding Mgr. Helpful and suggestive in storage and truck rentals.
craig w | Premières impressionsMy storage building was easy to find and easy access, Thanks UHaul in Sherwood y’all are the best!!
Donna B | Premières impressionsMy only complaint is that you kept raising your prices. Everything else was great and amazing.
HEATHER F | Expérience généraleThis was a first time experience and it was not too bad.
Erica W | Premières impressionsRay and the other owners and team were great folks to do business with again! I have never had a bad experience or problem. I will do with this office/branch again!
bob w | Expérience généraleNo windshield fluid in veh. Reservoir. Put too much gas in truck didn't get a refund or offer of no kind of discounts. This should be an easy fix for uhaul.
Curtis D | Expérience généraleMerci
LORETTA I | Expérience généraleRay was extremely helpful and made the experience extremely pleasant.
Constance D | Premières impressionsThe people at the Sherwood UHaul are the best. I would do business with them again. If I had to rent a truck or a storage unit I would only rent from them. They will bend over backwards to help you in any way.
Melonie B | Expérience généraleThe unit door was initially off-track in one corner. That made it hard to move the security bar, especially since I wasn't sure exactly how it worked. I googled for instructions which suggested stepping on the door. Off-track made it hard to raise the door. After my husband put it back on track, the door works great. Overall, still a favorable experience. Staff very nice.
Nanette S | Online Move InThey will good to be with
ALEXANDRIA G | Premières impressionsMy transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.
Sonja K | Premières impressionsI really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.
RICHARD M | Expérience généraleI made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.
Andrew G | Premières impressionsMy Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!
Brandey C | Expérience généraleSome stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this place
Natisha J | Expérience généraleI wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.
Misty S | Premières impressionsThe staff was wonderful but, I saw roaches in the storages!
Olanda R | Expérience généraleI would use them again if I needed too.
DORINDA M | Expérience généraleCustomer service was excellent
Arthonia w | Premières impressionsThe people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.
harold h | Premières impressionsBrooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.
Susie S | Premières impressionsYou guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.
donald c | Expérience généralethey were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.
johnnie j | Expérience généraleI love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.
Kayla W | Expérience généraleS.O.
gloria h | Expérience généraleAwesome customer service
Carlen S | Premières impressionsI've used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.
richard m | Expérience généraleI was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this location
MEARL H | Expérience généraleBrooke Rankin goes out of her way to help customers.
Lisa D | Expérience généraleIf I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a difference
Jennifer W | Premières impressionsGreat service wonderful staff!!!
Jimmy W | Expérience généraleVery polite service and Nice Staff
tyese l | Premières impressionsVery good service
Jimmy W | Premières impressionsThey was friendly and clean!
Brenda R | Expérience généraleten outta ten :)
Violet C | Expérience généraleCustomer service was outstanding and the location was neat and clean.
Teneka K | Premières impressionsThe truck was a little hard to start and sometimes I felt it might not start.
Don V | Expérience généraleExcellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!
Briana M | Premières impressionsThe move went very well. The truck was ready as promised.
Stephen H | Premières impressionsWell they did a good job!
Brenda R | Expérience généraleWell the did a good job!
Brenda R | Premières impressionsMy experience was pleasant. I would definitely use again.
yolanda h | Expérience généraleThe only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30 late fe
joey m | Expérience généraleOutstanding
john e | Premières impressionsAwesome job
lakisha s | Premières impressionsGood storage facility!
MIKE M | Expérience généraleU-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !
Pamela k | Expérience généraleOur unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyone
Jason J | Expérience généraleStaff is very friendly and nice. They know what they are doing and are very friendly and outgoing.
Molly R | Expérience généraleToo expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit tho
Brad E | Expérience généraleLe personnel était amical et serviable.
yolanda h | Premières impressionsExcellent
Malik W | Expérience généraleGreat 4 years
TAHLIA r | Expérience généraleGreat facility. Staff very knowledgeable and friendly.
Molly R | Premières impressionsVery good service.
freda w | Premières impressionsAucun
schirmaine m | Premières impressionsVery friendly, efficien, clean and fast!
john m | Premières impressionsTheir services are wonderful!
Rhonda S | Premières impressionsStore was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.
Robert B | Premières impressionsThe staff was very helpful and my unit was perfect for keeping my items.
Elatisha B | Expérience généraleMoving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!
Brent G | Premières impressionsIt was great
Pattie D | Premières impressionsRay’s customer service skills are exceptional!
DEBORAH W | Expérience généraleUhaul went above and beyond. They are where I will go from now on.
MIKE M | Premières impressionsThis was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.
cheri p | Premières impressionsUhaul was very helpful with the two storage building n the rental truck great team work.
debra j | Expérience généraleExcellent customer service
kenneth c | Premières impressionsYou all are the best!!!
Phebe W | Expérience généraleThey were very helpful and courteous...😊
sherry b | Premières impressionsGreat will rent again
Jennifer P | Expérience généralegood people
Harry C | Expérience généraleFantastic job by everyone
Elatisha B | Premières impressionsGreat service. Thank you!
allisha s | Expérience généraleThe service and staff were great.. The price is way too high.
Debra T | Expérience généraleVery professional staff
cornell w | Premières impressionsCx
diane g | Premières impressionsEmployees were friendly and helpful.
Clark S | Expérience généraleVery nice & very helpful- they took care of everything 👍
Debra S | Expérience généraleOnly had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than that
Donna M | Expérience généraleAlthough this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respect
stephanie s | Expérience généraleAucun
John a | Expérience généraleThe Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.
JEANENE G | Expérience généraleGreat experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.
Richard D | Expérience généraleThis uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.
Tamara S | Expérience généraleThank you all for your kindness for me moving to a new area.
Vicky B | Expérience généraleNice facility, nice friendly atmosphere.
carl e | Expérience générale