Customer Reviews for U-Haul Moving & Storage of Sierra Vista

700 E Fry Blvd   Sierra Vista, AZ 85635
(W Of 7th Av, Storage is offered at store in town (828076) <4 miles away)

(520) 459-4353

Consulter la carte de l'établissement

Heures d’ouverture

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(520) 459-4353

700 E Fry Blvd
Sierra Vista, AZ 85635
(W Of 7th Av, Storage is offered at store in town (828076) <4 miles away)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–2 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Awesome service.

Alpha Sanchez 
Évaluation :
2

I was charged for the insurance even though I had said no. Additionally, I reserved 2 dollies and they didn't have one in stock so I had to drive the rental truck, which I pay milage on, across town to get the dolly at a different location. While I was at that location, they worked hard to correct the insurance that I was charged, but said it couldn't be done until it was returned... but I had to return the truck to their location, which was again out of my way and cost me extra miles again. I was thankful for the better customer service, but I shouldn't have been inconvenienced in the first place!

Armin Lewis 
Évaluation :
5

not at this time

katheryn bland 
Évaluation :
5

The customer service was outstanding, it was quick and highly efficient. The on-site employee represented U-Haul very well and he made the return process easy.

Antonio Anaya 
Évaluation :
4

Always try to keep at least one of this type of trailers on your lot, it is very useful.

Miguel Castillo Mendoza 
Évaluation :
5

We returned the truck on Friday evening, no contact was made, they were closed.

Julie Loud 
Évaluation :
5

Daniel at this location was very helpful and courteous

Michael Shibe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Theresa Keckler-Burrows 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS VILLICANA 
Évaluation :
5

No improvements necessary, the experience was much better than anticipated

James Blair 
Évaluation :
3

They did not have the equipment I reserved. I received a text message that they did not have the equipment I had reserved and when I got the pickup location they sent me to the wrong location 30 minutes in the opposite location. Then I had to call uhaul customer service to figure out what was going on. That took almost another hour. Then I returned to the original location in Sierra Vista and they made me wait til the employees got back from lunch and get a truck ready. The bad thing is I had movers waiting for me at the house that were already hired to load my house hold goods. By the time I got home I had to pay for two more hours. The employees told me that they would call and try to get me two more hours of labor, but I have yet to hear back from anyone. I have also called multiple times and I have not heard back from anyone.

Julio Villalobos 
Évaluation :
5

Everyone was helpful !!!

Stephanie Roll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J Glass 
Évaluation :
4

Let me say that I have always used the U-haul on 7th and Fry. I have never had any issues with the location or employees. I had an appointment scheduled for Wed, June 3 for a tow package. I checked on-line to see how long one normally takes. 45 min to 1,5 hours. Ok. Great, I planned my day around that time frame. I get there at 7:15 for my 7:30 appt. There is only ONE person working. I apologized to him. He said no biggie, the GM had an emergency meeting in Tucson this morning, but he'd be ok. It was taking soooo loong, I was getting ready to write a review right then, but I noticed on my reservation confirmation (while I was at the location) that it confirmed me for Tue, Jun 2! I specifically selected Jun 3. My bad for not making sure the date was correct. I have a standing appt on Tues'. So I would not selected Tues. It auto populated for Tues, I changed it to Wed...Or so I thought. Now I felt worse for the young man doing my car, as apparently they did not know I was coming Wed. The job took until 11:15 am. 3,75 hours. Ok. The GM, Jarred showed up. He was SUPER friendly, apologetic, and gave me a $75 credit to my CC. Thank you Jarred! That was appreciated! Next, I go to Lowe's next to pick up my trailer. When the guys were helping me hitch it up, they asked me to look under the car. THE WIRES WERE HANGING ALL ALONG THE BOTTOM OF THE VEHICLE! The young man had hooked up the wires to the battery, dropped the wire to the ground and ran them underneath the vehicle. Then he poked them up through the trunk area, forcing them through two parts where they were tightly pinched inside my trunk. Then, in order to use the connector, I had to open the hatch, connect the wiring to the trailer, then close the hatch on the wires! WOW! I called the location describing the problem. The one that answered the phone got a little attitude, saying sometimes that's how it has to be done. I said I'll come back and show you. I decided to go to the new U-Haul center at the old K-Mart on Coronado and Fry. I just asked them to look at it to make sure it was not just me thinking it was wrong. He said "Jarred would have NEVER let this leave the store like this!" They contacted Jarred and told him the problem and said he'd be there when I got there. So, I went back to the original location. There was another guy there behind counter. Not Jarred, not the installer. Apparently, they called the original young man back to work to fix his work! I met him outside and showed him how the wires were pinched, and those under the car were just hanging there. Jarred was not there. After the young man brought my car out I looked in the back, yep, he had them attached to the tow bar assembly. Thank you! I stood at the driver door and looked under the car. No wires could be seen hanging. Great Job! Thank you gentlemen! It had been a long, hot and stressful day, but I finally headed home a happy and satisfied customer!! :-) The next morning I backe

Cheryl Robey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Brandt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Smith 
Évaluation :
5

Very nice and polite young man.

James Nickelsen 
Évaluation :
5

The attendant was thorough, he looked over the truck in detail. He was courteous.

JOHNG CHRISTMANN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cortni Benitez 
Évaluation :
5

Excellent customer service and cheap rentals would definitely recommend to my friends or anyone that need a trailer for the day

Sean Dunaway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Frankel 
Évaluation :
5

Amazing manager amazing Coustomer service!! Will bring business back due to management and staff!!

Raymond Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON BULLARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANPIERRE FOXWILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert Antonio 
Évaluation :
5

Everything went very well. Thank you.

Candace Rivero 
Évaluation :
2

The quote we made on line specified on allowed milage, then when we got contract at site it was lower costing us more which we did not notice at pickup time. Unbusiness like!

Scott Nelson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKE McCracken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve kiefer 
Évaluation :
5

Good customer service.

Richard Scherrer 
Évaluation :
5

Nothing new. Your service is amazing.

Christoher Hernandez 
Évaluation :
2

I drove my truck from Sierra Vista AZ, and it Only drove 45-50 miles a hrs. Uphill was 25 to 30. It was the slowest truck on the road and should be retired!!!! At my final destination in Austin, we told the UHaul person about the problem. he stated that they have a speed limit. We replied another UHAL same size, with a tow. we're going 60 to 70 passing us up just fine?

Fredrick Hisbrook 
Évaluation :
5

truck was dirty inside and out. box was clean. Had to request that windshield be washed as the bug spatter was pretty bad. Otherwise, great location to work with.

SCOTT RISSER 
Évaluation :
5

None noted.

Richard Dollarhide 
Évaluation :
5

Everybody there at U-Haul was very surprised it took good care of me your equipment is unbelievable cleanliness the way it runs the way it looks is excellent

Thomas Hess 
Évaluation :
5

Outstanding service and efficient.

thomas bockstahler 
Évaluation :
5

Courteous employees. They know their business and are very helpful.

Ramon Turcotte 
Évaluation :
5

Excellent and courteous service every time.

Eugene Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg Mcauliff 
Évaluation :
5

Both sides of them did a good job I appreciate everything they did your equipment was an excellent shape when you got good employees that take care of their equipment and people that they work for thank you very much I will use you again

Thomas Hess 
Évaluation :
5

Great service and great attitude with a smile. Thanks!!

Winford Brannan 
Évaluation :
5

The trailer was clean. The gentleman hooked it up. When I returned, the gentleman unhooked it, and said I was good to go. Easy. Thanks so much!

John Gartner 
Évaluation :
3

I really dislike choosing a pickup location and being redirected to another location. My online reservation was cancelled because I had to wait until the office opened. The clerk did his best.

Candace Gilles-Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles Altman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Risley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelyn Fesler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Atchison 
Évaluation :
3

Le client n'a pas laissé de commentaire.

April Anderson 
Évaluation :
1

I asked for the van $20 rental I'm being charged $50 +$3,12??? I declined insurance was told the hold of $50 but never got refunded.

Vivian Patz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Asbjorn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo Ortiz 
Évaluation :
5

The process was simple and the associate who assisted upon pick up was knowledgeable, quick, and friendly. I appreciated the timeliness upon picking up the truck.

Danica Luse 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John McShane 
Évaluation :
4

Customer service was slow. Only one person assisting customers and they seemed confused which just took more time with each customer. We tired to explain that we had to go to different locations to load and needed additional allowed miles. Even though we told the original person assisting us in renting the truck, he said there should be enough allowed mileage, but there wasnt. Didnt seem fair.

Julie Jordan 
Évaluation :
5

All very good. . .

Stephen Patchett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bailon 
Évaluation :
5

Manager Jarrett was extremely helpful. Great customer

Audreunna Cleveland 
Évaluation :
5

I was very pleased with the professionalism of Jarrett and his friendly attitude. I was in and out very quickly.

Tony Kovacs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina Meehan 
Évaluation :
5

No improvements necessary. I was able to pick up the 26 foot truck with no problem. The cab and box were very clean and the truck ran extremely well.

Tom Kuhl 
Évaluation :
5

Rien

Rebecca Hendley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Elfstrom 
Évaluation :
1

I didn't reserve at this location. You CHANGED MY RESERVATION WITHOUT NOTIFYING ME. I had not arranged transportation from my original reserved location to this location. Next time TELL PEOPLE THAT YOU CHANGED LOCATIONS ON THEM.

Lawrence Williams 
Évaluation :
5

This was the best experience I've had with any Uhaul rental that I've had in the past. As fast as a McDonald's drive thru, and very polite, respectful, and efficient. In and out in no time, during this Covid-19 pandemic of social distancing, I didn't even have to get out of my vehicle. 5??????????'s????

Warren Lua 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Strawn 
Évaluation :
5

Outstanding Customer service and very professional employees. Merci.

Lonnie Hunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie Flores 
Évaluation :
5

People there are sharp and ahead of everything, thanks.

Gadiel Santacruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA LORAH 
Évaluation :
4

Everyone was polite the only hassle I had was, I was told it had full tank employee pulled the van up to the door I look at the gas that was 3 quarts of a tank I immediately got out showed the employee he took a picture and said ok your good, I went my 5 miles out gas in it over the 3 quarter and returned it then got charged $8,5 for gas. So I returned it with more gas than when I left and got charged again for gas from uhaul. I called the store explained then transferred me explained again then she helped and took 3 days to get $8,5 back. But uhaul doesn't give money back for extra gas given. Not like that's the point here.

Vivian Patz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rishael Washington 
Évaluation :
5

Excellent service, no recommendation to improve

Christopher Ladra 
Évaluation :
5

Nothing you guys were amazing

Tonya Davis 
Évaluation :
5

employee prompt and efficient, very happy we were allowed to drop off nearer our home last minute

robert knipps 
Évaluation :
5

we use UHAUL frequently and have been exceptionally pleased with all aspects of your service

Arthur Yockey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Plumb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren Higdon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Preston 
Évaluation :
5

Trucks are always clean and they run great and the employees are awesome.

Steven Hartman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Topa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Hight 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brianna Mcquiller 
Évaluation :
5

Everything went great without a hitch..

RUSTY MARLOW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyona Hernendez 
Évaluation :
5

The African American guy helped us on returning The trailer. We thought the store already closed at 1730 but he was still there and we got the return receipt via email. Thank you!!!!!

Liza Soeryanto-Wahid 
Évaluation :
5

We have rented from this location several times and always have great service.

Susan Johns 
Évaluation :
5

Nice guy. Very helpful and obliging.

Doug Odum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie Lopez 
Évaluation :
5

Staff was very helpful and friendly. Nice people to do business with.

Richard Dollarhide 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TLC Moving 
Évaluation :
1

After turning in the truck you all kept charging my credit card for more money with out my permission

Edna Murphy 
Évaluation :
5

Went very well!

John Segerlund 
Évaluation :
5

Very knowledgable and respectful staff. I would recommend to anyone moving local or across the country.

Garry Griggs 
Évaluation :
3

They charged me an extra day and I took the truck back early.

Nancy Banyai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Galto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Dollarhide 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie Padron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie Padron 
Évaluation :
5

Quick and easy.

james aronsen 
Évaluation :
5

I stopped by the day before to ask some questions, I had a different rep when I picked up and a 3rd one when I dropped off. All 3 gentlemen were professional and friendly. Great experience all around.

Rosi Southee 
Non les évaluations ont été soumises pour cet établissement.

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