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Josh FCustomer Reviews for U-Haul Moving & Storage of South Amarillo
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Areil McBride was fast and responsive. Match my quote even tho they didn't have the requested car
Jarrod SRented and on the road quickly to load and move
Gilbert LFaster service to check out
Alexandre EOur family continues to use them and will!
ROBERT R | Expérience généraleThe person at the front desk was very helpful. I have used this location before and will keep coming back.
Patrick BL
Ashton S | Expérience généraleI had a U-Haul truck for 2 days and didn't see the promotion the first day but the staff still let me take advantage of the promotion a day after I initially rented the truck. The storage is very well maintained the thing I like about it the most is the drive-in drop off where it's like a garage that you pull into and you can still access your storage unit so if it's raining or snowing or foul weather you can still access your storage unit without getting wet or blown away
MIGUEL Q | Premières impressionsNothing all is good
John BVery busy place that always does a great job! Congratulations to Daniel and Abraham and staff. Keep up the great work! :)
Samuel LRent truck also storage unit
Ian H | Premières impressionsNo matter where I've moved to. I ALWAYS go to this store. I've had 6 different needs to rent s van or truck. The customer service here is exceptional. The people that work here consistently make you feel valued.
Cheryl KAwesome customer service and only took a few minutia from the time I walked in the door until I was driving off.
jody hThere's always room for improvement l. I'd have to think about it concerning u guys thank u. 100 thumbs up!
Kirby TGreat people
Robert GExcellent service à la clientèle
Guadalupe Aquick and easy return
Steve WFirst, I reserved a truck in Canyon but had to get the truck at this location in a completely different town. Second, the mobile check-in / pick-up didn't work. Third, the truck was filthy - I could barely see out of the windshield before cleaning it myself. Fortunately, Jaycie was there at 7:00 a.m. She was the only bright spot with this process. I have no intention of ever using U-Haul again.
TREVOR HRite now yall have my bank account screwed up the full charge went through andstill have3 pending charges on top up that a total of 600 when my bill was 300 really need to figure out how to do this differently the girl who was helping us didn't really know what she was talking about
James CThere wasn't a return address on the contract, only a city so I didn't know where to take it. My son missed his flight home because of the time it took to find a location.
Tresa TEven with all of the stress of wild fires in Amarillo area your personnel worked hard to overcome obstacles presented and while it was done with additional time and money We did meet our objectives for the day Thanks for all the years of flawless service David
David A | Expérience généraleway too damn expensive for what i thought we got but overall it’s fine i guess but it costed me out the ass for 4 days in my opinion for NO REASON.
kyler bQuick, easy, friendly experience!
Sandi AEverything was great. The only thing that would have been better is if the return lanes were open. Equipment was being stored there. Otherwise Awesome!
robert tStaff here were very quick and helpful.
Conor BNothing that I can see the employees do a great job
Billie BThe manager was so rude we will never use U-haul ever again!!!
Walter CKeep a tracking device on all trailers. My entire was stolen in Amarillo Texas and Uhaul informed me that they do not put trackers on all of the trailers? WHY? Everything I owned was in this UHaul. Make sure you get a trailer with a tracking device!
Kimberly Mprices for one way truck rental is outrageous. Does not seem in line with the cost of living at all.....500 miles for $900? assinine. The truck was great....but the cost is astronomical and unacceptable. would not recommend.
Allan MVery nice people
Michael WI picked up the truck and it worked fine when I drove it about 3 miles to my house. About an hour later I moved the truck from the front of my house to the back and the truck would not shift out of first gear. I unloaded the truck and brought it back to the pick up location (about an hour after picking it up) and asked to be switched to a different truck. They had another 15' truck on the lot. They would not switch me to the other truck, said I had to go through Roadside Assistance which I did not have time to do. I ended up driving the truck and hoped it would work properly. Fortunately, it did. You made your problem, my problem, which sucked.
Craig QI was asked by the U-Haul store to return my truck five hours after I picked it up because they issued me an in-town truck for my out of state travel. My truck was already backed and I was on my out of town. I had to turn around, drive back to the store, and was delayed 4 hrs to change trucks and move my furniture once again. The movers broke items while moving my furniture and I was issued $60 in gas credit, but ended up filling the new truck with $58 BRFORE I left town. Worst experience in my life. Thank you for the $2 inconvenience back pay.
Ghada WEasy and fast customer service was excellent. I will tell others about the location to rent U-HAUL .
Edita WI was charged insurance without my permission. I wanted to argue the point but I was under pressure and had an appointment to get to.
Eugene MThis is my preferred location because I always get friendly, efficient service.
Rose WExcellent and efficient service
Ricardo GWas told at drop off that I couldn’t be reimbursed for the early return of the trailer which is what I was told at pick up.
Michael PThe people I rented from had some trouble getting things together this morning. The person I dealt with returning was great. The storage facility definitely doesn't seem up to standards for the cost of things but I was too tired to find a new storage facility after moving all day. It smells like straight up moth balls; not a fan of that. Overall, it was a decent experience and could have been worse.
Jacy BTheyer really good team
JOTYAR OGlad you are here. Glad to be here.
Darrell H | Premières impressionsDon't change
arlen rMake repairs to the trucks. Just glad to get rid of it!
STEPHANIE RReturn staff extremely professional and courteous!! Thanks for having staff as great as they are will rent from uhaul 100 % of the time no where else!!
Brandon TYou guys are awesome. Everybody understood my situation and was able to accommodate my needs even when I was unable to keep my contract .. I never got to use my unit due to lack of transportation but from what I was able to see you have an incredible facility and the security you provide tops it all. If I need a unit at another time I will.call you guys. Thank you everybody fircall your assistance, Sherrie Moke
Sherrie M | Expérience généraleThe staff at the 5316 Canyon Dr. location in Amarillo TX were very helpful with my rental. My biggest problem was with the U-Haul website. It was difficult locating the places where I wanted to go.
Iris ALove the Amarillo people, they tried their hardest to fix the laziness from Grand Junction crew. I will never use Uhaul again after this.
JACOB W | Premières impressionsThis is the first time I've ever encountered a storage unit measured UP in the long dimension and if I had known about it before I rented it, I would've chosen a different size. The price was the deciding factor though, as I opted for only a temporary space, but if I need to rent space in the future, I will call first to verify the configuration.
Michael B | Premières impressionsI ordered but did not receive 1/2 dozen cargo blankets.
Kurt SAll good. Thank you
Sylvia RGreat customer service!!! Matt, Abraham and Alex were courteous and went above and beyond to make sure we had everything for a smooth move. Highly recommend the location on Western for all of your moving needs!
Crystal IService for U-Haul pick was very poor. I rented 2 different U-Haul trucks this past weekend. Each time I did Mobil pick up both times and both times got to this location and truck was between 2 other trucks bumper to bumper and truck was not even ready. Had to go in both times to get keys and :nd truck I had to wait 30 minutes for them to finally move it and had to do lease contract inside store when I did Mobile pick up . I returned the 2 nd truck and was going to by a lock that was priced at 8,95 on tag on shelf and the guy was cashing me out and told me my total is 17,44 I mentioned the tag says 8,95 he told me and I quote : the tag is a lie it's 17,44 I'm not changing the price we haven't got our new tags in to change so 17,44 is your total: I told him wow you doubled the price it says and then again he said 17,44 is your total I said I'm not going to pay that when price is marked he then said whatever don't buy it's not the price on tag it changed and said to me " take it for 17,44 or your not getting I have other things to do besides worry about a lock" I said never mind I won't buy it and he said ok then leave without it . I left and I really don't know what the problem is at this location but I don't feel comfortable with the location and I was going to get a storage unit but this location has lost my business and my respect
RACHEL HGreat job as always. I always know U-Haul is going to do it right.
Russell HMy experience here was seamless and satisfactory.
Julian HThanks again
Ramon P | Premières impressionsEnded up being way more than was listed in my original check out online. Tank was barely above 1/8th full when I got it.
Leigha HHad an issue and had to call for roadside service. After waiting 2 hours I called my own roadside service and had the issue resolved in 15 minutes. I paid the extra insurance which obviously didn't matter when it came to needing service.
Kathryn EDead mouse in my storage, buy at least it was dead
Kim B | Expérience généraleWas a perfect move
Robert N | Premières impressionsI. love the cleanness and security. The staff was above great. Thanks Randy May
Randy M | Premières impressionsThere is sometimes when you walk in there is no one at the desk to help you
KIMBERLY B | Premières impressionsIncredibly understaffed. I've called trying to speak to someone multiple times, different days and there is never anyone to answer the phone. I had issues with my unit being locked when it shouldn't have been, TWICE. I called and was actually able to speak to someone, they told me it would be taken care of and a week later it still was not. Would not recommend.
Christy N | Expérience généraleI love the place and it’s is clean
FATU W | Expérience généraleGreat friendly service! Check in was quick and I was given information that I needed that should be told to clients that purchase the insurance for any truck, trailer or auto transport.
cristinia p | Premières impressionsPerfect service, perfect equipment. Good price.
ruben l | Premières impressionsI was locked out of my storage unit and was not able to be resolved.put me out of my way at least 24 hours
Michael W | Premières impressionsFacility seemed pretty secure but the storage room itself had no lighting. I paid for a climate controlled room but could not tell if had heat or air conditioning; only that it was an inside room. I don't think anything got ruined, though. Kudos to the awesome, friendly staff! They were great!
Carolyn H | Expérience généraleThe only complaint I have is that I was told that there were no available units in the kind and the size I had chosen when I made the reservation.
cristinia p | Premières impressionsI reported checking out to staff person the Thursday Before we had to be out. The someone called on Tuesday to ask if we were out. The right hand does not know what the left hand is doing
Bill P | Expérience généraleEverything was good except for some of the employees language. Customers don't appreciate foul language.
JODI d | Expérience généraleThey had some movers to move my stuff to another storage and I scraped up my entertainment center also they broke the real on the side of my bed other than that everything was okay
Stacey B | Expérience généraleOnline and app Communication about location could have been better. It took forever for the map of the facility to load in the app. But, when I went inside, Abraham, the man at the desk, was very helpful and explained how everything worked.
Erica A | Online Move InThe place is very unfriendly. I had to go to the office every time I wanted in my unit. They were always working on something. Their work trucks were in the way loading and unloading my stuff for being a new faculty. It was very dirty. The elevator sounded like it was going to break down. I would never recommend this place. It should be reported to OSHA
Robin M | Expérience généralePractically everyone we encountered at this facility was friendly, helpful and open to help us in any way.
carol c | Premières impressionsThank You for all your help.
Melody L | Premières impressionsAll the staff was very friendly and was able to answer any questions that we had.
Angela B | Premières impressionsThey were very helpful from the beginning.
gustavo v | Expérience généraleThe staff was very helpful and friendly. Very professional thank you for your help.
mike m | Expérience généraleThis storage unit was very helpful when we got there he offered me a different storage unit and besides having to go to the third the third floor he offered me one outside which was way more convenient that's exactly what I need it plus he handled the the issue that I had with Maria's store over there on 6th Street and I believe his name was Daniel but yes I would recommend this storage unit to anybody and everybody thank you
Michelle G | Premières impressionsI would love to give a five star rating but I made my reservation online for a first floor storage unit and was told there were none available. There seems to be a disconnect between the online system and local availability process. Jaci was a tremendous help. As I walked around the storage area it appeared to be the first floor had many units available but the manager did no want to rent them?
Douglas B | Premières impressionsWas greeted well..quickly set up and a very pleasant experience all around..thank you.
LINDA M | Premières impressionsI called had reserved rental space of 10 x 23 x 6. When got there did not have., I had rented a dolly did not have, I had asked for a 20 foot didn't have. I did get an 15 foot. Asked for rental space on the base floor Did not have! Had to get two units on the third floor very inconvenient, elevator would not hold to get everything on other people need it, of course. equipment was in adequate to move stuff. Regular full-size bed and queen bed was falling over the sides of it.. I have furniture to move it adequate to put on the third floor and have to move it. 2 to 300 feet from elevator inconvenient all the way around had five people helping took over two hours to unload boxes and two mattresses and one couch.. waste of my time and renting the U-Haul need to be refunded the U-Haul because I have to rent one again tomorrow to finish The job! didn't have access like I was told to the building for 24 hours was told at 8 o'clock could not come back had two more loads at least and there were homeless people staying, there and was told we had to leave bye U Haul people. They said they could do nothing about homeless people being there in the building! So therefore it was unsafe to come back and was unable to come back because both of these situations … Would like my U-Haul money refunded because I have to rent another one to take care of the move and complete what should've been completed the day before. I have a Realtor coming tomorrow Monday 26 June. to take pictures of my house which is not ready now. To put on the market for sale. This is a big deal
robecca r | Premières impressionsVery helpful and nice.
Robin M | Premières impressionsI canceled the storage unit a month ago and still was getting notices that I was late on payments. Due to construction, there was no fence around the units anymore.
Aaron P | Expérience généraleStore owner should not speak ill of customers in front of customers while on speaker phone.
rebecca r | Expérience généraleYou are awesome
IBRAHIM T | Premières impressionsI just moved from Dallas to Amarillo in Jan when I rented a unit at this facility. I attempted to move out March 3rd after signing a lease at my new place and the system wouldn't let me because my payment was do March 1st. I called the customer service line and was told Uhauls policy is to charge you a full month even if you don't need it for the month because it was past my due date. But the nice representative did state that usually in circumstances like mine the area manager would probably only charge me for the time I needed or prorated.. So I called and was over talked by Abe , he was very rude I asked him to please stop over talking me and let me get a word in and he refused. He also tried to make a side deal with my boyfriend by letting us come pay $80 for one day to let us get into the storage get our things and then he would lock it back up. Crazy right? I refused to agree to that because let's be honest that's still a rip off. Long story short I was charged $147 for the month of March and I moved out March 3rd how fair is that? Plus I paid for a moving truck for a day. I have never been treated this way at Budget trucks or Self Storage. Or any storage company for that matter. Most companies allow you to pay a prorated amount upon move out day but not U-Haul. They steal from long time customers or at least this location does. Please beware of this.
SHAMANE M | Expérience généraleEverything was exceptional other than my U-Haul Truck breaking down after being driven 5 miles. So inconvenient for me.
DELILAH U | Premières impressionsExcellent customer service’
Dwana M | Premières impressionsI didn't like that everything I called, I couldn't talk to a person it office. Also that there are lots of extra bugs in storage, I know there will be some but doesn't seem to get sprayed for bugs enough.
Margie C | Expérience généraleWith the new construction and the raising of the rent .was not safe and was over priced
Jerilynne D | Expérience généraleMost these questions don't apply...Interaction was on the phone. I was well informed and taken care of. Thanks you Daniel* manager*
MARTHA V | Premières impressionsI was by far not the best customer for the last year or so- which I greatly apologize! But for the entire 2-3(ish) years I was there, the service was perfect, and everyone was helpful and understanding! Enjoyed my time!
Dana C | Expérience généraleI had some personal issues over the weekend & had to call uhaul & explain a few things & the ladies I talked to were so nice & respectful to me! I can't tell you how much that helped !! Keep up the great work uhaul !!! Thank yall !
Kelly G | Premières impressionsPoor management. Seems that no one is in charge, and no one knows what's going on.
christy m | Expérience généraleI was bounced around both by online reservations and at the locations....I had to pick up a truck at another location and get my storage unit at another location while the reservations on line gave me another location...wasting my time and cost me hundreds of dollars for your computer and reservation system which the attendants do not know how to use
DANIEL G | Premières impressionsNice people nice manager
nyingma d | Premières impressions8 had an amazing experience. Upon arriving we found the unit that customer service assigned us to be to too small so I went to talk to Daniel and he had no problem upgrading us to a bigger unit.
Elizabeth s | Online Move InDanielle and staff have always been super helpful. I would recommend this UHaul site to anyone!!
dawn d | Expérience généraleVery good
Keith B | Expérience généraleConstruction work going on
Molly H | Premières impressionsExtremely poor communication. Customer service through phone near useless and store phone never answered
Salvador G | Expérience généraleStorage had no lighting.
Tim L | Expérience généraleWas very happy either service!
Ron S | Premières impressionsEasy znd convenient!
Debra H | Online Move InToo bad we had to move because of the renovation y'all are doing. Thanks
Marry H | Expérience généraleOur stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn't taken care of by saying "they never check cameras for stolen incidents"
Hector M | Expérience généraleVery poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper
Zach H | Expérience généraleCan you please send the receipt to jewell.moore@hrblock.com
Jewell M | Expérience généraleIt was quick and easy to set up, the facilities were clean and the dolly's were always available. If I need a storage facility again, I would come back.
Lindsay P | Expérience généraleFriendly staff. Decent rates.
jeffery j | Premières impressionsThey only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is
Michael B | Premières impressionsGate had a few issues. Had to put in code multiple times for it to open.
Todd M | Expérience généraleI was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.
Maria G | Expérience généraleClean and weather proofed. easy access and very secure.
Claudia C | Expérience généraleEveryone was very friendly. It was clean and easily accessible.
Timothy N | Premières impressionsThe first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.
Jodie M | Premières impressionsStorage units are poorly maintained
Dylon P | Premières impressionsGreat service
Crystal R | Premières impressionsSome counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Merci.
keith o | Expérience généraleThis location is excellent. Much better than the rest of the corporation' overall
Scott M | Expérience généraleOn u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.
Leeann B | Expérience généraleAfter dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.
Scott M | Premières impressionsKeep up the good service thank you.
Joe C | Expérience généraleThe door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.
CRYSTAL N | Expérience généraleThank you for being there for us when we needed you!😊
Rebecca B | Expérience généraleMost of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.
Leeann B | Premières impressionsAlthough a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location
Shaun S | Expérience généraleVery courteous and friendly staff, and they went out of their way to help.
William H | Premières impressionsI have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.
Eric C | Expérience généraleOnly negative doesn’t offer military discount which is sad
Johnnie L | Premières impressionsStorage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.
Devin H | Expérience généraleThe whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store
Kimberly L | Premières impressions0
Sierra L | Premières impressionsgreat service, Jayden was very professional and knowledgably
DANIEL S | Premières impressionsEveryone was very helpful
Jillian H | Premières impressionsThese employees at Western street and Canyon E-way are always friendly and helpful! Always!!
kim B | Premières impressionsFriendly workers, easy process.
skylar a | Premières impressionsGreat experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.
John L | Premières impressionsFriendly, and painless
Stuart L | Premières impressionsVery easy to work with
Garry V | Expérience généraleWe had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.
Renee F | Expérience généraleDan was very friendly and informative.
Virgina C | Premières impressionsUhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.
leisa h | Expérience généraleThe storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room
Stan W | Expérience généraleVery helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Merci.
beth h | Expérience généraleGreat storage facility and great staff!
Tyler C | Expérience généraleThe only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.
Mike M | Expérience généraleHad a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.
andrea m | Expérience généraleVery nice to work with
Garry V | Premières impressionsI had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.
Justin R | Expérience généraleJust won't work with me at all when I was diagnosed with stage 3 cancer.
Cindy B | Expérience généraleWhen I first set up my account I reserved the biggest room available. When I showed up I was told they don't do reservations and my unit wasn't available. I had nothing but trouble for two years.
Kyle A | Expérience généraleThis place was very helpful.
dana y | Expérience généraleI have been doing business with U Haul for many yrs always find it a great place
betty p | Expérience généraleIt was expensive
Sexton C | Expérience généraleSound piece of mind knowing our possessions were protected
trent m | Expérience généraleLane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.
Philip J | Premières impressionsGreat experience! Will use uhaul in the future!
jenna h | Expérience généraleGreat staff clean place
trevor s | Expérience généraleGreat experience, no issues! Will use again for sure!!
Juan O | Premières impressionsNot very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days
SHAWN B | Expérience généraleThe customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.
Donald T | Premières impressionsOrder fell through twice on a 15' truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don't make promises your company can't deliver..
leisa h | Premières impressionsEverything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times
robert d | Expérience généraleThe team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.
patrick n | Premières impressionsExceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.
terry j | Premières impressionsGood friendly quick service. With clean facilities
Byron R | Expérience généraleVery helpful staff. Will return next time needed. Thanks again, Brad F.
brad f | Expérience généraleI very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman
richard h | Expérience généralex
CHARLES L | Expérience généralevery helpful
ALICE C | Expérience généraleFacility excellent. Condition of contents in U-box not good.
Mark W | Expérience généraleThanks
CATHY B | Expérience généraleThe service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.
Debbie H | Expérience généraleHad no problems easy in and out. Clean units. Will use U-Haul again if needed.
Charles H | Expérience généraleOnly thing is I wish it was a 24 hour unit without having to purchase that option
marisa j | Expérience généraleThank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future. Thank you, Manuel Fernandez
manuel f | Expérience généraleHad roaches when I got my stuff back
David T | Expérience généraleStaff went above and beyond to help us get a dead battery charged when we had to move out of our lot.
don s | Expérience générale