Customer Reviews for U-Haul Moving & Storage of South Bend

Évaluation :

5

Experience was quick, easy, and competently handled. Truck was clean well, maintained , and easy to drive. Thanks

Évaluation :

5

Very friendly happy staff member ND on a Monday morning even!

Évaluation :

1

Truck was clean but exhibited what a 120k mile truck would without proper service/repair, rough riding, squirrely handling. Truck was provided on time. Negatives: Ordered 6 blankets, only received 5. Purchased group of 20 medium boxes with the understanding that I could return unused boxes. Had 12 boxes to return, brought them in after using truck and was told only boxes purchased singly and not used could be returned. Now I have to try to dispose of unused boxes. Not what I needed with a ton of other things to be concerned with in my move.

Évaluation :

5

Just keep doing what you are doing

Évaluation :

2

They wrong for charging me fifty dollars for gas when I filled it up it may have been not even twenty dollars I wouldn't mind if you charged me twenty five but fifty is bullshit

Évaluation :

5

They did a great job. Excellent service

Évaluation :

5

The employees at this U-Haul location are always nice and pleasant.

Évaluation :

1

Very poor customer service like always at this location

Évaluation :

5

Well, the gas tank was 1/2 full.....I was only driving 15 miles. So, of course I put too much because I didn't want it to be off and be over charged. That made me angry. They should be all full, so there's no questioning. Smart on your part however getting some free gas!!! That being said....the girl working the counter, was the most friendliest person. Good at her job also, just saying. But her all around attitude and kindness actually made my day. I had done my reservation online and did the mobile check in, so I wasn't sure I needed to go in. She was super helpful and friendly and got me all checked in. So, like I said besides being good at her job, her all around positivity made my day. Too often going anywhere these days and finding people that are helpful and have positive attitudes is unfortunately not easy to come by.

Évaluation :

1

The rodents they have tore my belongings uppppp

Évaluation :

4

Just let them know how long before the money is going to be put back on the card.

Évaluation :

5

All Went eficiently well. Thank you

Évaluation :

5

Keep it up

Évaluation :

5

Actually give me the right drip off location, not 5 wrong ones

Évaluation :

4

The locations themselves were nice, the awful driving back and forth required just to drop off my stuff and the info inconsistency made me hate uhaul

Évaluation :

5

Everything was great very timely.

Évaluation :

4

Everything was good

Évaluation :

5

Laura v was absolutely wonderful once I pulled in she was walking out of the office to us to help us and that she did so wonderfully she was kind sweet and professional another excellent experience at U-Haul thanks guys and gals

Évaluation :

5

We had a positive experience during a very difficult time as I was helping my sister move. Merci.

Évaluation :

5

I love this location because it is convenient and the female manager made me feel comfortable and she is very honest.

Évaluation :

2

The attendant was an asshole. I asked him about the price and he responded by saying "what do you want me to do about it". Complete asshole

Évaluation :

3

Please send me a final receipt.

Évaluation :

5

Just keep up the good service you are providing

Évaluation :

3

Did not run right felt like it took forever to kick into gear.

Évaluation :

5

Very nice People and a great experience!

Évaluation :

5

Employee was amazing and so very helpful. I hesitated at first because of previous horrible dealings with a manager who I now hear is no longer with them!!!

Évaluation :

4

The 10 ft truck I rented had difficulty starting when we picked it up. It had to be jump started at my home but thankfully it started easily with jumper cables.

Évaluation :

1

Horrible customer service . Trailer had a flat when i picked it up. Manager told me could go get a can of fixaflat or leave it up to me. Reservation that morning drove 4 hours to pick it up assuming it would be in operating order. Had to air it up myself at uhual then go buy fixaflat .

Évaluation :

4

drop off instructions are difficult to complete.

Évaluation :

2

The car trailer tire was completely flat when I got it and the truck did not have four-wheel-drive

Évaluation :

1

Never received phone call from management supervisor

Évaluation :

1

My reservation for storage was moved from Elkhart to Mishawaka to South Bend for starters. Once checked into the storage unit, I was not shown where to go or even given the correct unit number. I was given a map and unit was highlighted. When going to the unit, it was already locked and employees were going for the evening. I called customer support and found out that was not my assigned unit. When I went to my actual storage, it was extremely inaccessible! The door clearance was very short and narrow. The hallway did not allow you to maneuver furniture into unit… only smaller items and boxes. Unit size wasn't the issue, just the accessibility.. considering the unit I reserved and confirmed in Elkhart was a drive up unit. Nobody could possibly move an apartment or small home as shown in unit descriptions simply because of the hallway and doorway.

Évaluation :

5

Our pickup experience was great! It was one of the coldest days of the year and the trailer door was frozen shut, but the employee working came out to help us chip the ice off and get the door open. Would rent from this location again.

Évaluation :

5

Good service at a fair price.

Évaluation :

4

Fine location

Évaluation :

5

Nothing. There was even someone checking in vehicles after hours.

Évaluation :

5

I couldn't download the app to check out. The issue may have been my phone. I couldn't even load this until the next morning.

Évaluation :

2

I have dealt with employees at the Western Road location over the past number of years. I had my worst experience with the resident manager who was not patient with a crew member who seemed to be in training. The manager displayed a very negative and condescending attitude towards me. I'm not sure whether or not she had a bad day prior to my arrival. She needs to do better.

Évaluation :

1

The check in process was poorly communicated and the initial mileage was incorrectly recorded so that we were told we traveled 100 miles despite having traveled no more than 15. In addition, I booked a storage unit through U-Haul but when I arrived the company said that they didn't have the unit I requested available. All in all, this trip cost me much additional money bc of poor organization and communication on uhauls end and I will not be returning in the future.

Évaluation :

5

Outstanding service and processing of my return! The employee here was great; quick service, found a parking spot for my return and got me parked and processed!! Whomever is responsible for the hiring and training at these locations deserves a bonus! What a great experience!!

Évaluation :

5

My service was excellent. Keep up the good work. Merci

Évaluation :

5

Charge the correct total holding more than what is owed tied up my bank account for 24 hours or more

Évaluation :

5

The manager Laura was great and she worked very hard to get my VIP Certification registered. I appreciate Laura and her male staff that came from another store to help. Laura even gave me a follow up call to make sure everything was alright and that I received a proper refund of my deposit. Because of her polite and professional manners I will always go to the Western Avenue store and I love Laura's hard honest work ethic.

Évaluation :

1

I don't know where to start. 1st you have a rodent problem. Mice had gotten into our unit and chewed through boxes and started nesting. Lots of valuable family heirlooms and collector items ruined. Then we have the staff. Understand that we live out of state and our daughter (who lives nearby) was watching over our things. We had given her the key card and keys with express permission in the beginning for her to access the unit if need be. Three times throughout our time there, she was denied access and her key card (my key card) was taken from her. And the turnover rate with employees must be a nightmare. Never did I ever see the same people twice. The office was very hard to get ahold of. We were also threatened at one point of losing our things if we didn't bring the unit to date within two weeks. We didn't even know it was behind. It was on auto-pay. The manager at that time said he sent an email, he did not ! Parking and equipment. The staff takes up most of the parking and I had no where to park. I wasn't allowed to bring in a trailer to empty out the unit. The units themselves were questionable. Units made entirely of wood with gaps as high as two inches off the floor for the doors. Please understand, I have had storage units all over the country. From Michigan to Texas, Arizona, Las Vegas, Arkansas and Indiana. Never have I had the rudness in staff. People are most generally willing to work with you. But not in South Bend, IN. I'm am happy to be able to take the time to empty our storage unit and wash my hands of that particular U-Haul experience. I will say though, the current manager there at this time (I forget her name) did work with us. But her staff lacks her commitment. My daughter broke the key to lock on the unit and she had replaced it with a different lock not of U-Haul code. So I had buy a new lock and replace it. We were locked out at the time and the staff wouldn't let her in to replace it per manager's instructions. Once the current manager was told about the incident, my daughter was finally able switch it out with the right one. That's all I have to note at this time. I hope that in future U-Haul of South Bend, IN updates their units and take care of the rodent issue plaguing the belongings of those storing there things.

Évaluation :

5

Rien

Évaluation :

1

Apparently this truck was checked in incorrectly and I had to pay for gas I didn't use. Despite the fact that I had a gas receipt for 2,6 gallons and drove less than 20 miles. Will not rent from here again.

Évaluation :

5

Staff was very helpful, professional and courteous.

Évaluation :

5

Extremely friendly and amazing customer service m made the experience great

Évaluation :

4

I was happy with the use of your truck 🚛 but had a bad experience with one of the staff members other than that everything else was fine

Évaluation :

5

Truck stunk of weed. It was disgusting and I would like some money back

Évaluation :

5

Great to experience . Fast efficient and courteous.

Évaluation :

5

Laura and Tony were terrific to work with for a motorcycle trailer rental. They were very helpful and professional. I only had the hitch, they hooked me up with the parts I needed. I appreciated their help.

Évaluation :

5

Everything was great but I forgot to set the emergency brake. Sorry

Évaluation :

4

The truck was not under the pick up canopy as expected & instructed through the App.-luckily it was able to be found and in a spot we could still obtain our rented equipment.

Évaluation :

4

The location and staff were good. My complaint is with the phone customer service agents. One issue after another. Too stressful and frustrating.

Évaluation :

4

Got in and got my truck quickly. Return was very quick

Évaluation :

5

Your storage prices became to high for me to afford. Otherwise the experience of storing with you was amazing. Your employees were very pleasant and helpful. I do feel you owe me a partial refund on my unit cause l was only there for half a month. I moved out on the 15th of October. You charged me for the entire month. Please be fair and return the fees you over charged me due to my leaving early.

Évaluation :

3

The staff was very helpful, very friendly. I have never had a problem here. Storage, now that's another issue. Set up and all is great. Love that they offered carts for assistance. You walk in and it just smells of mice. My unit was clean but there is holes, from mice, poo and mice urine on the floor. It happens I get that, but it's bad. I don't by far blame the staff. I'm sure it's higher up. My stuff is in plastic bins, but it won't be there long.

Évaluation :

2

Had several things destroyed by rodents. I treated my unit or I would have lost a lot more. A little disappointing as I trust UHaul and have my whole adult life. This is the first bad experience.

Évaluation :

1

This was not the unit I reserved and nothing was done about it. Very disappointing to know that this company don't care about it customer

Évaluation :

5

The guy was not regularly at this location. He took care of everything right away! And was super helpful!

Évaluation :

2

The storage room for us was still occupied and the room was a tiny mess. The whole experience was a mess. Staff was very nice, I love em all.

Évaluation :

5

We needed about 5 minutes to get to storage, we had help to unload but in the morning we had no help. The storage unit was too small!

Évaluation :

5

Our problem was the amount of space in the storage unit. Excellent attitude, before and after we started & ended the process!

Évaluation :

1

Had to move my things out of this company's storage due to a bug and rodent infestation. They got into everything and I had to throw away quite a bit due to this.

Évaluation :

2

My storage unit had no light at all a bullet hole in the door from a previous incident and the cleanliness wasn’t bad but not good, I was in a hurry and will not do that again!

Évaluation :

5

Thank you, I have had this storage over a year and always a clean environment, people friendly and never any issues

Évaluation :

1

This place was very unprofessional and rude at times I didn't have access to my unit only office hours. I had missing items out of my unit and my unit was re rented my unit with me in it then told me it was no longer mine and all my stuff was in the unit it took 30 days for them to straighten this out and for me to re gain access to my unit

Évaluation :

1

If you want to know what I have to say about this you need to call me at 702-576-1354. The manager running this facility is worthless. I was told yesterday I would get a call back within a half hour and it's been 24 hours and still no call back from this facility. And I've been a customer at this facility for a year and a half and as of yesterday I finally got a key card to get into my unit because they said I moved out and it never happened. I would really appreciate a phone call

Évaluation :

5

Thanks for the great Customer Service

Évaluation :

4

Although I did not need your storage unit, I have heard from other people who have ise you tell me your great. When reserving my uhaul, it jumped right into storage, there was not an option to decline it. I thought I was reserving my uhaul.

Évaluation :

1

Each month I would be charged late fees, possible lein, even this week I received a phone call to pay for storage $319. I settled my account in the first of February, moved my things out and left the keys. When I stored my things in October, I was to have one month free. Each month I check on the storage but the free month wasn't applied. Each month, I had to to correct my account. Each month I had to talk to someone but no follow through. Yesterday, the employee printed out a recept $0. No charges or late fees. So. It will be interesting if I will receive a bill. Uhaul has always been a reliable company. With the promotion, one month free, it really messed my account. Also, card key never worked. The employees that presently working have always been kind. If I have thought renting a storage unit would be a hassle, I should have sold all my things and start over. I rented a 8 x 8.

Évaluation :

5

Very friendly accommodating staff

Évaluation :

5

The staff was very helpful including the manager!!

Évaluation :

5

Mr. Loving not only was helpful, he explained everything in great detail! He was a very welcoming person and excellent customer service skill! This was MUCH needed after a very long and extremely horrible move. Thank you so much Mr. Lovings!!!

Évaluation :

1

I have rented and used U-Haul services for years, but this facility is the worst facility I have ever done business with. This facility has the most incompetent employees I've ever had to deal with. We had a U-box to be picked up on Oct 6th, but they did not have it available. We then rented a truck at 3 PM, returned it between 9-9:30 on Oct 7th, and they wanted to charge us for a two day rental. Lastly, because they did not have the U-box available, we were forced to rent one of their storage unit, which was disgustingly nasty and unacceptable. Their were poison rat boxes inside of the unit, no lights and very smelly. Due to these concerns, we told them we did not want to acquire this unit, and asked for a much better presentable one . They proceeded to state they didn't have any other units available. This was the last and only available unit. We proceeded to have the attendant cancel the request, which she said she did, but on Oct 8th, I received an email stating I was first late paying for the storage unit and then charged a $15 late penalty fee. All of this in a 2-day span. We called the facility on Oct 9th, talked to the same attendant who assisted us, and she was unable to figure out the issue, or assist us as to why we are being charged for a unit we cancelled immediately. We have a copy of the paperwork saying the charges were reversed, but it doesn't reflect on charges of the invoice receipt. I had concerns then, and now I see why. This facility should no longer provide or ever again assist future customers. Avoid them at all cost. The entire day with that U-Haul facility was the worst and most unforgettable day. We were in forced placed our HHGs at another storage facility, in hopes of finding someone professionally capable of having it shipped out to the west coast as originally scheduled. I cannot stress this any more, stay completely away from this U-Haul facility at all cost.

Évaluation :

3

Some of the staff members was not friendly at all especially when I call from Texas to pay my bill they were accusing me of being somebody else and try to overpay me they told me that I owe such and such on the storage which I didn't and it was just a lot going on and since I've been back to South bend Indiana everything is clean and neat there but the little disorganized it seem like a lot of youngsters are working up there that's not really knowing how to download and find people storage and things so y'all might need to work on that but what I recommend you whole of course cuz I have you holding Texas as well thanks again for your services but I won't be using you anytime soon in South bend thank you

Évaluation :

1

I will not be utilizing this facility in the future. Despite receiving my access code and move in date, I could not get into the facility after hours to store my stuff. This has now complicated my move. After-hours phone number just rings, no answer.

Évaluation :

1

Was assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.

Évaluation :

3

Best rates in town

Évaluation :

1

I had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous

Évaluation :

1

It's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.

Évaluation :

1

My storage was canceled by the store manager. This was unacceptable!

Évaluation :

4

I was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there

Évaluation :

1

Your customer service is horrific. I was charged when 3 people told me I wouldn't be.

Évaluation :

5

Staff was so pleasant and helpful..

Évaluation :

5

We really like the young lady Tracy. She was very nice and helpful.

Évaluation :

2

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

Évaluation :

5

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

Évaluation :

4

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Évaluation :

4

My personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.

Évaluation :

5

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Évaluation :

5

Nice people helped me in anyway they could

Évaluation :

4

Only stopped using due to needing a larger storage space.

Évaluation :

5

The employee Kim was very kine and helpful

Évaluation :

4

staff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.

Évaluation :

1

The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

Évaluation :

5

Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

Évaluation :

5

Kimberly was AMAZING !!!!!

Évaluation :

2

Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Évaluation :

2

Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Évaluation :

1

The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

Évaluation :

3

No comment

Évaluation :

3

I was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive $10 lock, which the staff didn't tell me when I first got my rental.

Évaluation :

5

The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Évaluation :

5

Appreciated the kind service.

Évaluation :

5

The staff was really helpful, especially the manager. I was very pleased with the service at this location.