Experience was quick, easy, and competently handled. Truck was clean well, maintained , and easy to drive. Thanks
rafph jCustomer Reviews for U-Haul Moving & Storage of South Bend
Testimonials From Recent Customers
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Very friendly happy staff member ND on a Monday morning even!
Christopher GTruck was clean but exhibited what a 120k mile truck would without proper service/repair, rough riding, squirrely handling. Truck was provided on time. Negatives: Ordered 6 blankets, only received 5. Purchased group of 20 medium boxes with the understanding that I could return unused boxes. Had 12 boxes to return, brought them in after using truck and was told only boxes purchased singly and not used could be returned. Now I have to try to dispose of unused boxes. Not what I needed with a ton of other things to be concerned with in my move.
Michael GJust keep doing what you are doing
Christina WThey wrong for charging me fifty dollars for gas when I filled it up it may have been not even twenty dollars I wouldn't mind if you charged me twenty five but fifty is bullshit
Ronald MThey did a great job. Excellent service
Thomas CThe employees at this U-Haul location are always nice and pleasant.
Anna EVery poor customer service like always at this location
Elsy MWell, the gas tank was 1/2 full.....I was only driving 15 miles. So, of course I put too much because I didn't want it to be off and be over charged. That made me angry. They should be all full, so there's no questioning. Smart on your part however getting some free gas!!! That being said....the girl working the counter, was the most friendliest person. Good at her job also, just saying. But her all around attitude and kindness actually made my day. I had done my reservation online and did the mobile check in, so I wasn't sure I needed to go in. She was super helpful and friendly and got me all checked in. So, like I said besides being good at her job, her all around positivity made my day. Too often going anywhere these days and finding people that are helpful and have positive attitudes is unfortunately not easy to come by.
Teresa MThe rodents they have tore my belongings uppppp
Antonia N | Expérience généraleJust let them know how long before the money is going to be put back on the card.
Steven WAll Went eficiently well. Thank you
LEA GKeep it up
Jerry RActually give me the right drip off location, not 5 wrong ones
Alexander LThe locations themselves were nice, the awful driving back and forth required just to drop off my stuff and the info inconsistency made me hate uhaul
Alexander LEverything was great very timely.
Ron HEverything was good
Charlotte DLaura v was absolutely wonderful once I pulled in she was walking out of the office to us to help us and that she did so wonderfully she was kind sweet and professional another excellent experience at U-Haul thanks guys and gals
Ari KWe had a positive experience during a very difficult time as I was helping my sister move. Merci.
Leslie PI love this location because it is convenient and the female manager made me feel comfortable and she is very honest.
Barbra DThe attendant was an asshole. I asked him about the price and he responded by saying "what do you want me to do about it". Complete asshole
Paul TPlease send me a final receipt.
Keith KJust keep up the good service you are providing
Landing JDid not run right felt like it took forever to kick into gear.
Diana GVery nice People and a great experience!
Marilyn VEmployee was amazing and so very helpful. I hesitated at first because of previous horrible dealings with a manager who I now hear is no longer with them!!!
Alan NThe 10 ft truck I rented had difficulty starting when we picked it up. It had to be jump started at my home but thankfully it started easily with jumper cables.
NORMA NHorrible customer service . Trailer had a flat when i picked it up. Manager told me could go get a can of fixaflat or leave it up to me. Reservation that morning drove 4 hours to pick it up assuming it would be in operating order. Had to air it up myself at uhual then go buy fixaflat .
JOHN Ndrop off instructions are difficult to complete.
ty bThe car trailer tire was completely flat when I got it and the truck did not have four-wheel-drive
Anthony PNever received phone call from management supervisor
Francela GMy reservation for storage was moved from Elkhart to Mishawaka to South Bend for starters. Once checked into the storage unit, I was not shown where to go or even given the correct unit number. I was given a map and unit was highlighted. When going to the unit, it was already locked and employees were going for the evening. I called customer support and found out that was not my assigned unit. When I went to my actual storage, it was extremely inaccessible! The door clearance was very short and narrow. The hallway did not allow you to maneuver furniture into unit… only smaller items and boxes. Unit size wasn't the issue, just the accessibility.. considering the unit I reserved and confirmed in Elkhart was a drive up unit. Nobody could possibly move an apartment or small home as shown in unit descriptions simply because of the hallway and doorway.
brookelynn s | Expérience généraleOur pickup experience was great! It was one of the coldest days of the year and the trailer door was frozen shut, but the employee working came out to help us chip the ice off and get the door open. Would rent from this location again.
Sarah PGood service at a fair price.
Dave WFine location
Willie PNothing. There was even someone checking in vehicles after hours.
Susan RI couldn't download the app to check out. The issue may have been my phone. I couldn't even load this until the next morning.
Raina AI have dealt with employees at the Western Road location over the past number of years. I had my worst experience with the resident manager who was not patient with a crew member who seemed to be in training. The manager displayed a very negative and condescending attitude towards me. I'm not sure whether or not she had a bad day prior to my arrival. She needs to do better.
HENRY MThe check in process was poorly communicated and the initial mileage was incorrectly recorded so that we were told we traveled 100 miles despite having traveled no more than 15. In addition, I booked a storage unit through U-Haul but when I arrived the company said that they didn't have the unit I requested available. All in all, this trip cost me much additional money bc of poor organization and communication on uhauls end and I will not be returning in the future.
Evan AOutstanding service and processing of my return! The employee here was great; quick service, found a parking spot for my return and got me parked and processed!! Whomever is responsible for the hiring and training at these locations deserves a bonus! What a great experience!!
JOHN DMy service was excellent. Keep up the good work. Merci
SERENIA WCharge the correct total holding more than what is owed tied up my bank account for 24 hours or more
Marie WThe manager Laura was great and she worked very hard to get my VIP Certification registered. I appreciate Laura and her male staff that came from another store to help. Laura even gave me a follow up call to make sure everything was alright and that I received a proper refund of my deposit. Because of her polite and professional manners I will always go to the Western Avenue store and I love Laura's hard honest work ethic.
Barbra DI don't know where to start. 1st you have a rodent problem. Mice had gotten into our unit and chewed through boxes and started nesting. Lots of valuable family heirlooms and collector items ruined. Then we have the staff. Understand that we live out of state and our daughter (who lives nearby) was watching over our things. We had given her the key card and keys with express permission in the beginning for her to access the unit if need be. Three times throughout our time there, she was denied access and her key card (my key card) was taken from her. And the turnover rate with employees must be a nightmare. Never did I ever see the same people twice. The office was very hard to get ahold of. We were also threatened at one point of losing our things if we didn't bring the unit to date within two weeks. We didn't even know it was behind. It was on auto-pay. The manager at that time said he sent an email, he did not ! Parking and equipment. The staff takes up most of the parking and I had no where to park. I wasn't allowed to bring in a trailer to empty out the unit. The units themselves were questionable. Units made entirely of wood with gaps as high as two inches off the floor for the doors. Please understand, I have had storage units all over the country. From Michigan to Texas, Arizona, Las Vegas, Arkansas and Indiana. Never have I had the rudness in staff. People are most generally willing to work with you. But not in South Bend, IN. I'm am happy to be able to take the time to empty our storage unit and wash my hands of that particular U-Haul experience. I will say though, the current manager there at this time (I forget her name) did work with us. But her staff lacks her commitment. My daughter broke the key to lock on the unit and she had replaced it with a different lock not of U-Haul code. So I had buy a new lock and replace it. We were locked out at the time and the staff wouldn't let her in to replace it per manager's instructions. Once the current manager was told about the incident, my daughter was finally able switch it out with the right one. That's all I have to note at this time. I hope that in future U-Haul of South Bend, IN updates their units and take care of the rodent issue plaguing the belongings of those storing there things.
tim i | Expérience généraleRien
Latisha SApparently this truck was checked in incorrectly and I had to pay for gas I didn't use. Despite the fact that I had a gas receipt for 2,6 gallons and drove less than 20 miles. Will not rent from here again.
Shawnoah PStaff was very helpful, professional and courteous.
warren oExtremely friendly and amazing customer service m made the experience great
Lanell LI was happy with the use of your truck 🚛 but had a bad experience with one of the staff members other than that everything else was fine
pamela t | Premières impressionsTruck stunk of weed. It was disgusting and I would like some money back
Jackson HGreat to experience . Fast efficient and courteous.
Tommy LLaura and Tony were terrific to work with for a motorcycle trailer rental. They were very helpful and professional. I only had the hitch, they hooked me up with the parts I needed. I appreciated their help.
Vincent PEverything was great but I forgot to set the emergency brake. Sorry
Margaret SThe truck was not under the pick up canopy as expected & instructed through the App.-luckily it was able to be found and in a spot we could still obtain our rented equipment.
Cheryl FThe location and staff were good. My complaint is with the phone customer service agents. One issue after another. Too stressful and frustrating.
Cynthia TGot in and got my truck quickly. Return was very quick
Tommy LYour storage prices became to high for me to afford. Otherwise the experience of storing with you was amazing. Your employees were very pleasant and helpful. I do feel you owe me a partial refund on my unit cause l was only there for half a month. I moved out on the 15th of October. You charged me for the entire month. Please be fair and return the fees you over charged me due to my leaving early.
catlin g | Expérience généraleThe staff was very helpful, very friendly. I have never had a problem here. Storage, now that's another issue. Set up and all is great. Love that they offered carts for assistance. You walk in and it just smells of mice. My unit was clean but there is holes, from mice, poo and mice urine on the floor. It happens I get that, but it's bad. I don't by far blame the staff. I'm sure it's higher up. My stuff is in plastic bins, but it won't be there long.
kathe m | Premières impressionsHad several things destroyed by rodents. I treated my unit or I would have lost a lot more. A little disappointing as I trust UHaul and have my whole adult life. This is the first bad experience.
Joni E | Expérience généraleThis was not the unit I reserved and nothing was done about it. Very disappointing to know that this company don't care about it customer
Tyrhonda B | Expérience généraleThe guy was not regularly at this location. He took care of everything right away! And was super helpful!
Joni E | Premières impressionsThe storage room for us was still occupied and the room was a tiny mess. The whole experience was a mess. Staff was very nice, I love em all.
Donna A | Expérience généraleWe needed about 5 minutes to get to storage, we had help to unload but in the morning we had no help. The storage unit was too small!
Richetta W | Expérience généraleOur problem was the amount of space in the storage unit. Excellent attitude, before and after we started & ended the process!
Richetta W | Premières impressionsHad to move my things out of this company's storage due to a bug and rodent infestation. They got into everything and I had to throw away quite a bit due to this.
DIAMOND H | Expérience généraleMy storage unit had no light at all a bullet hole in the door from a previous incident and the cleanliness wasn’t bad but not good, I was in a hurry and will not do that again!
Denise K | Expérience généraleThank you, I have had this storage over a year and always a clean environment, people friendly and never any issues
Shawna L | Expérience généraleThis place was very unprofessional and rude at times I didn't have access to my unit only office hours. I had missing items out of my unit and my unit was re rented my unit with me in it then told me it was no longer mine and all my stuff was in the unit it took 30 days for them to straighten this out and for me to re gain access to my unit
lee n | Expérience généraleIf you want to know what I have to say about this you need to call me at 702-576-1354. The manager running this facility is worthless. I was told yesterday I would get a call back within a half hour and it's been 24 hours and still no call back from this facility. And I've been a customer at this facility for a year and a half and as of yesterday I finally got a key card to get into my unit because they said I moved out and it never happened. I would really appreciate a phone call
louise i | Premières impressionsThanks for the great Customer Service
serina m | Premières impressionsAlthough I did not need your storage unit, I have heard from other people who have ise you tell me your great. When reserving my uhaul, it jumped right into storage, there was not an option to decline it. I thought I was reserving my uhaul.
Jeffrey K | Online Move InEach month I would be charged late fees, possible lein, even this week I received a phone call to pay for storage $319. I settled my account in the first of February, moved my things out and left the keys. When I stored my things in October, I was to have one month free. Each month I check on the storage but the free month wasn't applied. Each month, I had to to correct my account. Each month I had to talk to someone but no follow through. Yesterday, the employee printed out a recept $0. No charges or late fees. So. It will be interesting if I will receive a bill. Uhaul has always been a reliable company. With the promotion, one month free, it really messed my account. Also, card key never worked. The employees that presently working have always been kind. If I have thought renting a storage unit would be a hassle, I should have sold all my things and start over. I rented a 8 x 8.
P J | Expérience généraleVery friendly accommodating staff
deishnae b | Premières impressionsThe staff was very helpful including the manager!!
MYRA B | Expérience généraleMr. Loving not only was helpful, he explained everything in great detail! He was a very welcoming person and excellent customer service skill! This was MUCH needed after a very long and extremely horrible move. Thank you so much Mr. Lovings!!!
Patrice P | Online Move InI have rented and used U-Haul services for years, but this facility is the worst facility I have ever done business with. This facility has the most incompetent employees I've ever had to deal with. We had a U-box to be picked up on Oct 6th, but they did not have it available. We then rented a truck at 3 PM, returned it between 9-9:30 on Oct 7th, and they wanted to charge us for a two day rental. Lastly, because they did not have the U-box available, we were forced to rent one of their storage unit, which was disgustingly nasty and unacceptable. Their were poison rat boxes inside of the unit, no lights and very smelly. Due to these concerns, we told them we did not want to acquire this unit, and asked for a much better presentable one . They proceeded to state they didn't have any other units available. This was the last and only available unit. We proceeded to have the attendant cancel the request, which she said she did, but on Oct 8th, I received an email stating I was first late paying for the storage unit and then charged a $15 late penalty fee. All of this in a 2-day span. We called the facility on Oct 9th, talked to the same attendant who assisted us, and she was unable to figure out the issue, or assist us as to why we are being charged for a unit we cancelled immediately. We have a copy of the paperwork saying the charges were reversed, but it doesn't reflect on charges of the invoice receipt. I had concerns then, and now I see why. This facility should no longer provide or ever again assist future customers. Avoid them at all cost. The entire day with that U-Haul facility was the worst and most unforgettable day. We were in forced placed our HHGs at another storage facility, in hopes of finding someone professionally capable of having it shipped out to the west coast as originally scheduled. I cannot stress this any more, stay completely away from this U-Haul facility at all cost.
ANTHONY J | Expérience généraleSome of the staff members was not friendly at all especially when I call from Texas to pay my bill they were accusing me of being somebody else and try to overpay me they told me that I owe such and such on the storage which I didn't and it was just a lot going on and since I've been back to South bend Indiana everything is clean and neat there but the little disorganized it seem like a lot of youngsters are working up there that's not really knowing how to download and find people storage and things so y'all might need to work on that but what I recommend you whole of course cuz I have you holding Texas as well thanks again for your services but I won't be using you anytime soon in South bend thank you
Bernice B | Expérience généraleI will not be utilizing this facility in the future. Despite receiving my access code and move in date, I could not get into the facility after hours to store my stuff. This has now complicated my move. After-hours phone number just rings, no answer.
Weston H | Online Move InWas assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.
Denise Y | Online Move InBest rates in town
Jacob H | Expérience généraleI had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous
margaret r | Expérience généraleIt's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.
Felicia E | Expérience généraleMy storage was canceled by the store manager. This was unacceptable!
Lorenzo R | Online Move InI was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there
PAULA S | Expérience généraleYour customer service is horrific. I was charged when 3 people told me I wouldn't be.
MICHAEL K | Expérience généraleStaff was so pleasant and helpful..
Sharron W | Premières impressionsWe really like the young lady Tracy. She was very nice and helpful.
howard j | Premières impressionsThe GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody
louise i | Premières impressionsThe staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.
David G | Expérience généraleIt would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.
Joane W | Expérience généraleMy personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.
Melissa S | Expérience généraleThe experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all
Yohondous D | Premières impressionsNice people helped me in anyway they could
KEITH K | Premières impressionsOnly stopped using due to needing a larger storage space.
MICHAEL B | Expérience généraleThe employee Kim was very kine and helpful
sherman n | Premières impressionsstaff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.
emma a | Expérience généraleThe storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit
JEANIE Y | Premières impressionsMr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.
margarita O | Expérience généraleKimberly was AMAZING !!!!!
shakeeta n | Premières impressionsChris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.
Steven D | Expérience généraleToo small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM
Elisa R | Premières impressionsThe facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.
Saurabh D | Expérience généraleNo comment
London G | Expérience généraleI was one locker away from the climate-controlled zone but was charged for climate control. You also need to buy their expensive $10 lock, which the staff didn't tell me when I first got my rental.
Hui L | Expérience généraleThe staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.
Sarah B | RéservationAppreciated the kind service.
Melvin R | Expérience généraleThe staff was really helpful, especially the manager. I was very pleased with the service at this location.
WILLIAM W | Expérience généraleBrandon (I think it was his name) was very helpful and friendly!
David L | Expérience générale