Customer Reviews for U-Haul Moving & Storage of South Clarksville

Évaluation :

5

Accept Apple Pay

Évaluation :

5

Courteous and quick customer service, nice facility, good location, and convenient hours. Minor improvement, the truck interior could have been a bit cleaner.

Évaluation :

2

App wouldn't work. Location was broken. Couldn't get a hold of anyone. When I did she transferred me qhere I was on hold for 30 minutes. Browser is what I had to use so I got delayed a couple hours because of the app. Asked for the truck till 730 was told in app it had to be back by 530am. Truck was dirty, had something spilled on the inside of the cargo wall. Weather stripping kept falling off as I was driving. 215 dollars for 3 days and which was crazy. Probably won't use uhaul again, decided to try since I could pick up after hours but was a huge pain in the ass.

Évaluation :

5

nothing

Évaluation :

3

I had to clean the interior when I got it. Coffee and spools of thread under seat. But I like the app drop off.

Évaluation :

5

love them at this location!!!!,😍😘😀😁😊😊

Évaluation :

4

Repeat customer.everyone helpful.

Évaluation :

4

The only problem was with the card swipe for the access gate But they gave me a temporary code and the next day when I went back, my card worked.

Évaluation :

5

Excellent customer service and delivery. Jasmine the delivery girl was fantadtic

Évaluation :

5

Great communication. Debbie and Angie in Jeffersonville IN were the best.

Évaluation :

5

Fast and easy rental

Évaluation :

3

I was a couple days late on payment for one of my units. A red lock was placed on. Even after it was paid I went a full 21 days with nobody taking it off. I kept calling and they kept saying they were heading out to do it. It took for me to tell them I was at the unit waiting and threw in a few curse words for someone to finally come allow my access.

Évaluation :

3

That's location should do a better job with customer smoking in their vehicles.

Évaluation :

5

Nothing. Debbie abs Angie were friendly, competent, helpful and awesome with their communication.

Évaluation :

1

Very rude ownner. Said I stole the truck. Made me and my husband take everything out of a truck and put it in another one.mind that I rented from uhaul.And made me pay him 1600 or he would of keeper my things. Horrible service.

Évaluation :

5

The gentleman that checked me and out was very friendly. He was great!!!

Évaluation :

5

Very nice friendly service and very convenient!

Évaluation :

4

I think the experience was great

Évaluation :

5

I have renting trucks from this facility several times and I have always been satisfied with the service.

Évaluation :

5

U haul equipment is always very dependable.

Évaluation :

2

I have rented recently from 2 other locations and had great experiences but this one the truck was not cleaned out before hand.

Évaluation :

5

U-Haul is poorly set-up with communication between its services such as storage, shipping, and U-box operations as a whole. Pricing online and contracting is horribly misaligned (I still request the $1000 I was improperly charged because of it). The General Mgr. Diane of the boundary road, Anchorage, AK location should be removed from her position for horrible customer service and disregard to reimburse me for U-Haul mistakes. I have already told people I know who wanted my feedback on U-Haul service to not use you, because of the many mistakes and failures to respond and address my issues. Many online reviews speak to these same issues and concerns.

Évaluation :

4

I stopped 2x before arriving at my destination after picking up the truck. It wouldn't hardly go, I thought something was wrong with it, but thought it was just me too because I don't drive a big truck Luke that on a daily. With that being said, no one walks around the truck with you before getting into it. I don't Like that part. What if I have questions, I have to go back in? Over all, the experience was ok. I got moved what I needed to and was safe. The lady that helped me was GREAT!! Everyone at that location was WONDERFUL!! Thank you 

Évaluation :

5

Great customer service always the nicest people you ever wanted to meet.

Évaluation :

5

The only location that work with me and my U-Haul rental situation I was in. The best manager 'Ty '" was so understanding.. I know I paid all of over $4 000 dollars. Sincerily, Beverly Trice

Évaluation :

4

It was busy to the point of not being able to schedule easily. Once set, it was a good process and it appears the hitch install went smoothly.

Évaluation :

1

Talk to people with respect

Évaluation :

5

Excellent customer service and they had exactly what we needed for a very reasonable price. I would highly recommend this U-HAUL location.

Évaluation :

3

Lady who spoke to me wasn’t too nice

Évaluation :

5

Robert put the hitch on my car, and the service was excellent. He drove me to my location and picked me up, so I would not have to wait at U-Haul while he did the work. he was very prompt in completing the work and called me right away when it was done. He also showed me several different bike, racks, and locks that I could possibly buy in the future. The only thing I could recommend for improvement is when I called there it went to another line and that took a while, but it wasn't bad, and they were very efficient. I really can't think of anything that needs improvement. I had a good experience with U-Haul.

Évaluation :

2

Give people the direct number to the UBox people who run it and not to the store. I had to constantly call one number and be transferred two or three times and then I had to wait on a phone call back that I might not get. The manager at the store was very nice and went above and beyond to help me. But the ladies who ran the Ubox side were hardly ever in the office. Also it was hard for them to find my Ubox everytime I called about it when I had all the information. It's like it just disappeared on the system.

Évaluation :

3

I'm not sure if my account is correct but I believe I should have money coming back?

Évaluation :

5

Great service

Évaluation :

1

I was over charged and feel as if you can't get me one amount that I owe. I've paid over $300 and have been told 4 different amounts of money that I owe still. How is that possible. U-Haul should give me my money back and apologize for the overcharged receipts I keep getting. Also talked with customer service and still no one has fixed or helped me in any way. NOT HAPPY!

Évaluation :

5

My U-Haul has always been the friendliest place that I know!

Évaluation :

5

Amazing customer service

Évaluation :

1

This was by far the worst experience I have ever had with customer service. First, I arrived to the previously reserved location only to be told they did not have the trailer I had reserved because I was at the wrong location. I verified I was at the correct location per my reservation and showed the confirmation email to the attendant. I was told I was wrong though it was clearly documented. They said the reservation must have been changed on the back end since they did not have it in stock, but I was never notified of the change. I asked if they had a similar trailer for rent and was initially told no. The attendant told me I should call customer service and see what they recommended. I asked to speak to a supervisor who informed me that there was a similar trailer and I had been misinformed. They finally contacted the other facility and had my reservation transferred. While waiting, the attendants were very rude and disrespectful to each other. After 1 hour, we were directed to the substituted trailer only to find it was parked at a steep incline and could not be lowered enough for our hitch. The attendant threw up her hands and said she didn't know what we wanted her to do about it. We had to ask them to get a truck to move the trailer to a more appropriate location. The workers yelled at each other the entire time they were trying to hook up the trailer and once it was connected, the "supervisor" sped recklessly through the parking lot, scraping the trailer on the side of the road and I actually had to run out of her way. We tried to change our hitch to the appropriate size and were told it wasn't necessary. She was wrong and had to be corrected by the "hitch guy," who was the only saving grace for the entire place. It took us 2 hours and a LOT of direction from us to get our rental. I will drive to a different state to get a rental before I ever go back there.

Évaluation :

4

Box van had > 100 000 miles, and it drove like it. Plenty of squeaks and rattles. Glad I did not need to drive it 500 miles.

Évaluation :

5

Rien

Évaluation :

5

The gentleman who runs this location is sharp and goes above and beyond to make sure his customers are safe and well taken care of.

Évaluation :

5

Manager was very helpful and knowledgeable everything went smooth

Évaluation :

3

I reserved a furniture dolly that was very important for our heavy items we were moving. When I arrived at the location the lady working told me that they didn't have one. She was very rude from the moment I arrived and very unprofessional. She even screamed at the top of her lungs for one of the guys who worked there to get him to come take something to the truck and wanted me to load the truck myself with the 3 dozen furniture pads. I was happy with the service from the man that checked me in when I returned.

Évaluation :

5

Bien 

Évaluation :

2

Did not have the requested appliance dolly was and told the incorrect truck.

Évaluation :

5

Nothing-have used this location 4_5 times over the last 5 years. They are always great

Évaluation :

5

I don't think I could improve any thing , the process was simple easy , the young man that helped me was informative , and had everything ready to go. Merci.

Évaluation :

2

First off, let me say that the staff was friendly, but you could definitely tell they didn't want to be there. I felt like I was constantly inconveniencing them because I had a question about my self-checkin. Second, they didn't have the dollies that I rented and no one told me!! I found out myself when I did the bed check before leaving! They put me with a truck that didn't have a dolly knowing I rented them! When I asked why would the system let me book 2 dollies if you had none, the employee informed me that, "U-Haul doesn't know our inventory." Like I said at first, everyone was friendly, but I always feel like I have to do a lot more work to rent a truck with U-Haul. This will be my last time unfortunately. I'll look elsewhere from now on. Merci

Évaluation :

4

The location on 365 eastern blvd was great! They took care of me the whole way. My problem was with my original location I had scheduled at coopers lane in Jeffersonville. When I got to that location I could not get the trailer I reserved because no one was there on a Tuesday at 11:30am and no one answered the phone from myself or from uhaul when the customer rep tried. The customer rep sent me to eastern blvd and those guys took care of me.

Évaluation :

5

App doesn't detect location. Had to use website.

Évaluation :

5

Your automated system tried to charge me again when I dropped the trailer

Évaluation :

3

There was some type of liquid all in the back of the van which felt like oil. Also the tire light kept coming on.

Évaluation :

3

The driver side back tire is low on air, I asked the store to fix it and was told there's nothing they can do. So I'm out of my own pocket for more than money, my time, ect.. I'm not very happy.

Évaluation :

5

The sun visors had tape on them to hold them up. This means they could have fallen while I was driving. Luckily they did not. Also, the cabin smelled like smoke. Other than that, I always use this location. Very reliable.

Évaluation :

2

It appears that the people in charge of U-Haul have caused or allowed their standards to slip. Since 1968 I've repeatedly used U-Haul vehicles. However, my latest move was by far the least satisfactory one. Before I picked up my truck, online I ordered and paid for several items, including two large wardrobe boxes. Your man in New Albany, Indiana, tried to slide grand wardrobe boxes past me. When I caught that mistake, he admitted that he did not have any large ones. Later, when I agreed to tow (redistribute) a trailer for the convenience of U-Haul, when I picked up the trailer, the same man, without asking me, slid past me a charge for Safetow insurance. I did not notice that until later. Your hired helpers in both New Albany (loaders) and Orange City (unloaders) were the least well trained and least well qualified whom I've ever encountered. Likely they try to do well, but they missed the mark by a large margin. They caused or allowed several instances of minor damage. None of that is worth my filing a claim and putting up with the frustration of dealing with that. Much of it my wife and I can correct the damage -- and we've begun doing so -- but that requires our time, trouble, expense, and bother. That's what we get when your outside contractors hire their workers off the streets and sidewalks.

Évaluation :

3

They followed up with me by calling me and making sure that everything was finished after checking it in.

Évaluation :

1

I was originally supposed to have my hitch installed on Saturday at 7:00 a.m. after arriving switching everything over to my other car I was told that neither the manager nor the installer looked at the schedule so they both took off so I had to reschedule for Monday at 7:00 I was told that the install should only be about 4 hours I left the car there Sunday night I did not receive any communication from U-Haul I had to continuously call to get updates and my car was not completed until 6:00 p.m.. the manager ty was completely unhelpful and acted like he did not want to speak with me and tried to make it out like it was my fault for scheduling on a Saturday my family has used U-Haul for years and this has been the worst customer service I have ever seen I will never come back to this location.

Évaluation :

5

This was a great service and I'm so glad I picked U-Haul. Seamless service and delivery. Great care was taken with my furniture. It looked exactly as I packed it. Merci.

Évaluation :

5

I truly cannot comment on this matter! This was my first experience with this new system.

Évaluation :

4

This location pointed out all of the issues that should have been identified at pick up.

Évaluation :

5

Friendly, cleanliness and accessibility

Évaluation :

5

Very fast friendly service

Évaluation :

4

One of the best team I like working with

Évaluation :

5

Great clean friendly fast service

Évaluation :

2

Mice poop everywhere in units

Évaluation :

5

I love the friendly people at this location. They always made me feel welcome and part of the community. I had always used this location, even when lived up the street from another U-Haul I came back to this location. I usually recommend this location to friends and family if they need to move or need a truck. I will also keep coming back to this U-Haul location.

Évaluation :

1

Mice droppings were found in all of my belongings. My clothes, books, etc are ruined. This is totally unacceptable. I was told by someone at the U-Haul storage place that this is a known issue at least since November 2022 and I only had my items in storage from July 1-July 22, 2023 so for my belongings to be ruined by mice droppings means that the mice infestation is totally uncontrolled. I have called corporate and hopefully they will do something about this. I really feel there should be a sign or some type of notice prior to renting storage space with a known mice infestation problem. I thank you for being honest after the fact but that doesn't help the fact that my stuff is ruined and that I have to file a claim to get this problem resolved.

Évaluation :

2

The experience itself was great - friendly, helpful people, etc. The problem was the unit itself. The mice infestation was horrible! They ate through boxes and plastic containers. When I got the stuff to my new apartment, not only was everything thoroughly covered in mouse droppings, I had live mice jumping out, dead mice in my clothes, blankets, etc. They even got into my dog's bed. It was absolutely horrible! I left all of the mouse poop on the floor of the unit so that you could see just how bad it is. Once you get that taken care of it will be a nice place for storage.

Évaluation :

4

Overall experience was good. Great customer Service. However, I've been overcharged on my account and need to be reimbursement 94.95. We closed this account on 7/11/23.

Évaluation :

5

No problem at all. Fast, friendly and easy access.

Évaluation :

5

The ladies are always so nice & helpful friendly and easy to deal with. I have used them several times and will continue to recommend them Ty is great as well!! Thanks you guys are appreciated 

Évaluation :

4

The 2 ladies there Sunday were very helpful explaining everything. I was stressing since Saturday and they made everything work out! Thanks ladies ....

Évaluation :

5

Very nice peoplle

Évaluation :

5

The best experience I’ve had with U-Haul was with this location… staff was absolutely phenomenal .

Évaluation :

4

There were mice feces every where. No dumpsters big enough for things we couldn't take. But...overall I Always use Uhaul...for years. Merci

Évaluation :

5

Employee was very helpful respectful and respectful

Évaluation :

3

I moved in March of 2022 and moved out December of 2022. This facility has a problem with mice. I lost several nice pieces of furniture due to mice chewing through a mattress and couch cushions to find a warm home when things got cold. I was told that this was not the facilities problem. They do have traps in the units but I was never informed that they wanted to check the traps to be emptied or replace the bait in the ten months I was renting. I like U-Haul over other competitors and will probably use them again but will have to spend more money for an indoor climate controlled unit. Maybe that will help. Overall good experience, staff is friendly and I felt safe leaving my belongings in the location I was in without fear of break-ins or theft.

Évaluation :

5

Thank you so much for working with us!

Évaluation :

5

Mr.JP is a great person to have in the store hes the nicest guy there he helps with a smile and willing to work with people

Évaluation :

5

Bien

Évaluation :

1

Worst experience I've ever had

Évaluation :

4

I think the units should have lights or the areas should have more lighting to be able to see inside of the unit at night. I also feel like if you pay for a month and move out before the month is over, you should be reimbursed for the days after the you moved out.

Évaluation :

5

I always use this location and everyone is always nice and very helpful.

Évaluation :

2

The customer service was non existing. I spoke to the lady checking in trucks and she blantedly ignored me for about a minute until I said "Hello, ma'am I asked you a question. She was literally in her phone and my face and did not care. Upon having to consult with her inside I said Hello how are you today. No response. So I spoke up and told her that I had just spoken to her and that she should have replied back. Honestly she was at work and should have spoke to me first. Her excuse was that she was tired because she got up 5 minutes before she was supposed to be at work. I politely schooled her on how to exhibit good communication and customer service skills regardless of what goes on at home. I'm a customer service manager so everything I experienced was a no go.

Évaluation :

2

My washer and dryer were stolen from my unit. The only people knew the unit couldn't lock properly were me and the employees. I believe it was an inside job.

Évaluation :

5

Yall were very helpful and awesome

Évaluation :

1

This has been by far my worst experience with Uhaul. I will NEVER use Uhaul again. They charged me for another months rent upon checking out WITHOUT authorization to use my card. I will be taking this up with my bank and Uhaul. This was the tip of the iceberg for my complaints with the facility.

Évaluation :

5

James the manager at the Clarksville office is absolutely wonderful, he was nice,friendly and very helpful, I really appreciate everything he done for me and my family,very polite and friendly, great customer service from James,I would be happy to refer someone to James to do business, thank you James for being so nice and helpful and easy to talk too!!@

Évaluation :

5

Robert and James was great guy that helped out alot and went above and beyond to help with all my uhaul needs I will definitely be using the again in the future.

Évaluation :

3

Only problem that I had was there was a rat inside the storage unit and had chewed through some things.. and rat droppings was everywhere. For thos reason I would not recommend.

Évaluation :

1

Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That's when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn't contact us they didn't say anything. Several things were stolen from our building. And if we filed a police report I'm sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.

Évaluation :

5

Great Staff

Évaluation :

1

Burglary is a common thing at this facility. And management doesn't care!!!!

Évaluation :

5

Great service...friendly

Évaluation :

5

Got me in and out quickly

Évaluation :

5

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Évaluation :

5

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Évaluation :

5

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Évaluation :

3

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Évaluation :

5

Staff helpful

Évaluation :

5

For the move in day, So far things have went smoothly.

Évaluation :

3

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

Évaluation :

2

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Évaluation :

3

I had mice in my storage unit which got into all my storage boxes. I've had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

Évaluation :

3

The end result was good, but getting there was sometimes a challenge. I can't recall a time when I was in the store without having to wait 15 minutes or more for service.

Évaluation :

5

Everyone was very helpful.

Évaluation :

1

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Évaluation :

4

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

Évaluation :

5

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Évaluation :

3

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Évaluation :

4

Check engine light on in Chevy 9’ Cargo Van

Évaluation :

1

Had over $13 000 worth of sneakers stolen from my unit. My lock wasn't tampered with. The walls in the unit don't even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Évaluation :

5

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Évaluation :

3

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber's nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Évaluation :

2

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Évaluation :

4

Great service. Great prices

Évaluation :

5

Excellent customer service staff, friendly and courteous.

Évaluation :

2

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

Évaluation :

1

Everything was good till I moved out. But a week later I've bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Évaluation :

2

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Évaluation :

5

Very curtious, informative and nice people.

Évaluation :

4

Great place

Évaluation :

4

Manager & staff are wonderful! Does have a rodent problem

Évaluation :

5

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Évaluation :

3

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Évaluation :

4

Every time I need a storage unit, I go to uHaul. I doubt that'll change!

Évaluation :

5

Jake was wonderful,and very quick working on my contract

Évaluation :

5

The staff was very pleasant.

Évaluation :

4

Quick and Easy to do thanks

Évaluation :

5

A

Évaluation :

5

Great service

Évaluation :

5

Everyone was very nice and helpful!!

Évaluation :

1

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

Évaluation :

5

Great staff

Évaluation :

5

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

Évaluation :

5

Nice storage place. Friendly workers

Évaluation :

5

Friendly and helpful staff.

Évaluation :

5

I appreciate Amber she helped me so much ,thanks

Évaluation :

3

No comment

Évaluation :

4

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn't run electric to those outlets and won't ever do it.