Customer Reviews for U-Haul Moving & Storage of South Ocala

3 291 évaluations

5555 S Pine Ave   Ocala, FL 34480
(On Hwy 441)

(352) 368-7003

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(352) 368-7003

5555 S Pine Ave
Ocala, FL 34480
(On Hwy 441)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN ALBA SILOT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Roldan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Pack II 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda PERRY  |  Expérience générale 
Évaluation :
5

It was perfect as it was!

Gilbert Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erlin Chambers 
Évaluation :
1

Doors were locked when we arrived. Called uhaul number on door and they walked me through self check. Then employee unlocked door and came out..he had obviously been asleep. He was rude and 3 other people left because none was there to help and now I have been charged for gas that I DO NOT OWE. I LEFT UNIT ON 7/8 GAS POOR SERVICE ALL THE WAY AROUND!

PENNY BERRY 
Évaluation :
5

Employees were very helpful and took the time to find what I needed

Charles Dickinson 
Évaluation :
5

Great customer service!

Preston Thomson 
Évaluation :
5

Great service

ALVIN MINTO 
Évaluation :
5

staff was very helpful

Stephanie Torres 
Évaluation :
5

Alex was excellent, he arranged through Brandon for me to drop off the 4x8 tow behind at this facility saving me over an hours drive to drop off in Hernando. Kudos to him for exceptional service!!.

Rebecca Young 
Évaluation :
4

This location always has the equipment needed whether trucks or trailers. Unfortunately it is almost 45 minutes to this location. I pass no less than 8 location. That have no trailers available. This happens frequently and I don't understand why only one location has everything?

Christopher Stilwell 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marsha Day 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Haegele 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Kerton 
Évaluation :
4

The U-Haul app is a joke. Impossible to return or the active rental randomly disappears or finishes returning without any input from us.

Jeremy Warriner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Harford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND HERNANDEZ-BURGOS  |  Premières impressions 
Évaluation :
5

Great facility

RICHARD EHRHARDT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew bell 
Évaluation :
5

😊 THANKU 😊

Angela Drozdowski 
Évaluation :
5

Michael was awesome. Fast service.

Tanya Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie Bower 
Évaluation :
4

I think that the unit could have been a little cleaner…. But overall great place to store your items

Art Northam  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Wilson 
Évaluation :
2

Being the truck was clean upon return during after hours only having sand from your feet from the morning dew on the driver side only they should be more lenient on cleaning fee when it wasn't a detail cleaning needed. Just sand from the driver feet from morning dew a minor sweep of that was all needed upon them receiving the truck back nothing in depth.

Lillie Davis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Suhr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY BIGGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Moreno 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymon West 
Évaluation :
5

Excellent people and very friendly

Art Northam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN PESOLA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam Saleres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL PETTIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Watson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Dyess 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis mcclung 
Évaluation :
3

Needs profesionalism, better customer service for sure!! Lost all morning because they couldnt help me from the begining!

eddie Rosa 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas malewitz  |  Expérience générale 
Évaluation :
5

Very good service. Was happy with customer support, the service, the people. The pricing was a bit difficult to understand as there were alot of different charges. A bit too many text updates. But I'm not complaining at all.

SHERRI FELD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Cruz-Roman  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE EARLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGURITA ROACH  |  Premières impressions 
Évaluation :
3

check in staff friendly and professional.

JULIA FARQUHARSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Fister 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art Northam  |  Online Move In 
Évaluation :
3

Dropped off on Sunday. Contactless Drop off. Convenient.

Rachelle Maggard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian bliek 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vickie nichols 
Évaluation :
3

The survey is about the location. Uhaul is the problem- not the location..

Anthony WHITE 
Évaluation :
5

I loved everything about the experience of moving my precious items across state in the U-Box. The service was good from the New York location all the way to the Ocala location. What I was disappointed the most about was that I paid for a full month of storage and I only used it for a total of 7 days and I was not able to get a dime back for the 22 days I didn't use or need. I know this is a policy U-Haul has that once you pay for your month of storage that you can't get anything back but I think it would be nice to give a prorated amount back that's not used. Especially for someone like myself who is on disabled income. Other than that a wonderful experience Thanks U-Haul.

yoland reddy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andres Alvarado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward Cavanaugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan olson 
Évaluation :
3

No idea how to improve but know that the young man who took care of us was excellent. Very friendly, knew his job, helpful, funny and made the rental very pleasant. Merci

traveler wendell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milan Esser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darla Varela 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis Fort  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Thacker 
Évaluation :
5

Great experience Thank You

William Alder 
Évaluation :
1

There was no lock in my unit when I arrived so I called to inform them but the facility was closed so the person I spoke to said she would let management know...the next morning someone called me and apologized for the inconvenience and offered to either give me a free month of rent or provide a lock to compensate me

Tosha Le Viti  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mcdowell 
Évaluation :
5

Quick and easy

John Hansen 
Évaluation :
5

Staff very helpful

ROBERT BAILEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Byrd 
Évaluation :
2

Would not allow me to rent the truck that I had reserved with the app. Forced me to rent a larger, more expensive one.

JAMES SHAW 
Évaluation :
5

Make sure the right size truck that is reserved is at the location you reserved it at so the costumer isn’t inconvenienced and has to pay more for mileage

Crystal Oyola 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge ROSA 
Évaluation :
1

Worst experience ever . I am considering never using the company again

Jason Kozsey 
Évaluation :
3

Mix up on pickup but otherwise everything was on the mark

Roberta Goldy 
Évaluation :
5

Very helpful and sweet

CAROL PETTIS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trudy Woodson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Geer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Tully 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Ehlers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Gibson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Lassalle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY WOOD 
Évaluation :
2

Le client n'a pas laissé de commentaire.

aneudy perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE LINDER  |  Premières impressions 
Évaluation :
3

Sloppy front end on truck; steering was very loose

Thomas BIGGERS 
Évaluation :
5

Very helpful and friendly.

JOY WEST 
Évaluation :
5

Awesome and professional service

Carlos Jones 
Évaluation :
2

I had damage in my unit and didn't realize it until I was moving my stuff out. I did not take my damaged furniture out of the unit. I told the office when I left that I was not removing the damaged items. I left the items for proof of damage .It was not my responsibility for removing items damaged at their facility. They continued to harass me for payment, threatening me even though I continued to call them wanting to speak to Brandon. He was NEvER available and did not return my calls. I acted on good faith and was disappointed in the treatment I received! I called Uhaul and complained about what was happening. I received zero help and never received call backs from them either!

SILVIA DUNNIGAN  |  Expérience générale 
Évaluation :
1

No one Ever answers the phone. The manager never calls back nor does he even reply to emails sent. We are going through hardship due to my husband having a bad accident at work and we asked to allow us to pay weekly which it was explained to us that only the manager can allow payments but the manager never got back to us not by phone or email. Staff members sit in the office at times on their phones and the office phone would be ringing off the hook and they don't make the slightest effort to answer it. We rented for a year and not even once did they answer the phone even though I called for days, weeks and months and had to be transferred to their answering service. We will never use this Uhaul location again and we will let everyone know about their horrible service and experience.

Wanda Pinero  |  Expérience générale 
Évaluation :
5

The lady at the counter was very friendly, communicative and helpful.

Joseph Grier 
Évaluation :
5

Everything turned out perfectly! More than satisfied!!

Audrey Kelly Jones 
Évaluation :
4

The gentleman that handled my reservation was very professional and informative. He made the process seemles. Will rent from here again.

Miguel Quintana 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Murry VictorHart 
Évaluation :
5

No one was there to help, even though it said that they were open.

James Sladek Jr 
Évaluation :
3

I literally had to stand at the door of the place to do the process of getting the truck and that was after getting on the phone with customer support. The lock to get the key was confusing. The whole process took 45mins from my time!!

Katisha Carter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandi Wilcox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romeu Pradines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue Cardona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M SANCHEZ 
Évaluation :
4

Our unit had 2 doors, we were told they couldn't open the back roller door that was just padlock. Also the rear of the unit had a water leak.

GREGORY WEGENAST  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Tracy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Maldonodo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayma Losano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY WILLIAMS  |  Premières impressions 
Évaluation :
5

Very helpful and kind staff. We drop it off at Pine Avenue Ocala. Everything was a smooth process.

maria libres 
Évaluation :
5

Excellent service à la clientèle

HECTOR ROMERO  |  Premières impressions 
Évaluation :
5

I made a reservation same day on New Year's Day and the location was closed. Called another location on Pines and spoke with Amanda and her Manager and they switched me to this location. They were excellent and saved me! This location was excellent too. The check in was great and the checkout was great. This is excellent service and I highly recommend. Thank you. Happy New Year

raine dyer 
Évaluation :
4

The first person I talked to told me I could not have them delvered.

Cheryl Dillman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phil Kothmayer 
Évaluation :
4

The person in the office I dealt with was not real welcoming; he acted as though I was a bother, even though there was no one else there for him to deal with.

James Lockwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Remer 
Évaluation :
2

The staff that helped me through the process was great, very helpful and knowledgeable, kind and understanding as well. It was the equipment that was the problem. There was so much play in the steering that it would have been dangerous for one less experienced than I. The driver side door would not shut, the back door was tough to open and close. Inside the cab had been abuse several times as it did show. But as I said, the staff was great and the price was right.

Robert Koch 
Évaluation :
5

The rental agent was excellent he helped me set up the rental and hook up the equipment unfortunately returning was totally a different situation.

Alan Moss 
Évaluation :
5

I rented a car tow dolly from 5555 Pine Ave . I had a great experience at this location . The staff was friendly and very helpful. They got me in and out quickly. Their equipment lot was large enough for me get my motorhome in and out easily. I will definitely rent from this location again .

Joseph Casale 
Évaluation :
5

The trailer was ready when I arrived and in good condition

RICHARD PRZYBYL 
Évaluation :
4

Represantive was polite and very helpfull

Archie Dearborn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri Burns 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary conover 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Indermill  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred Landt III 
Évaluation :
5

The place was swamped, three returns pulled up at the same time. Employee did a fantastic job and got everyone out quickly.

Robert Dietz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle Raimer 
Évaluation :
5

No issues.

Eddie Gromatski 
Évaluation :
4

Have accommodations for handicapped customers. Standing in line is almost impossible because the wait can be long. Where are the chairs?

FELITA WILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITALII SENOVSKYI 
Évaluation :
3

I had to move my boat due to all the dirt and dust flying all over my boat due to dirt and gravel whole point of covered storage not to get stuff all inside boat.. moved to storage with all concrete and no Dirt or mud also cheaper by 40 dollars

Jeremi Wagner  |  Expérience générale 
Évaluation :
4

Le personnel était amical et serviable. Facility is good overall.

KENNETH MILLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Licardo  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIE DUVALL  |  Expérience générale 
Évaluation :
5

I dud not like the rate goingvup 10 every year

Darren Park  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Boehnlein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A Moreau  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELINDA SOMMER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS MOLINA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ALLRED  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis Dubuque  |  Premières impressions 
Évaluation :
4

The staff were nice.

leslie shustak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS MOLINA  |  Premières impressions 
Évaluation :
4

Price went up too much.

Gregory Herdes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asrar Ahmed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Robinson  |  Online Move In 
Évaluation :
5

merci

MELINDA SOMMER  |  Premières impressions 
Évaluation :
5

Need more employees in Ocala store.

LINDA MUSIC   |  Premières impressions 
Évaluation :
5

Manager was very knowledgeable, friendly and efficient.

Juan Salazar  |  Premières impressions 
Évaluation :
1

We have rented a covered 50' storage unit for the last 5+ years at this facility for our rather expensive motorhome. Prior to the current Manager/Owner, Brandon, the facility was kept in good condition and management was responsive to tenant's concerns. Since this new management took over the outside gravel storage area's condition has deteriorated with water & mud filled potholes prevalent all over the grounds and especially where our MH is stored. Using our space has created deep, water & mud filled ruts where the gravel has been compacted and all around our MH and throughout the covered areas there is slime and algae that is dangerously slippery and keeps our camper and tires filthy as well as being a health/safety hazard. A good amount of the time the gates are broken or not locked at night, so the area is not secure 24hrs. I have several times requested, both in person to Brandon and his staff as well as via email to him for more gravel & algae/weed control for our space to remedy some of these safety and performance issues and have been completely ignored or told that he would "look into it". During one of my discussions with him, while some new gravel was being put in the general driving areas several months ago, he informed me that he would "check with Corporate" to see if they'd buy some; there's been no response or action on that request either! Over the last couple of years the rent has gone up while the condition and management of this facility has gone down. YES, this is the most reasonable cost for a covered boat and motorhome/camper storage facility in the area BUT it is the worst condition facility of this type I've seen in the area with the most unresponsive management I've found and highly recommend you not do business here until changes are made. We are glad to be gone and wish all the other tenants "good luck"!

Andrew Carlisle  |  Expérience générale 
Évaluation :
4

Thanks, everything is good

robert petricek  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NORM MARLOW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Jenkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith Holmes  |  Premières impressions 
Évaluation :
5

Thanks Brady!!! You and Salvador were AWESOME. I appreciate all of your assistance. I'll be back if I need storage again.

Sabrina Sessoms  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica Woodside  |  Expérience générale 
Évaluation :
3

I had to throw a lot of minmores away. Because of the flooding!. Did not afford a month free.

Hope Parks  |  Expérience générale 
Évaluation :
3

No comment

robert petricek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJ Butler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Smith  |  Online Move In 
Évaluation :
5

The mgr and others never smiled or really ever talked to us. Seemed unhappy

Patricia folds  |  Expérience générale 
Évaluation :
5

From Stacy who arranged my reservations for a U-Haul storage unit, a truck, and movers called Who's Moving? the entire experience was fabulous! We arrived in the morning to pick up the 17' truck and rent the 10'x30' unit at a far lower price. I was pleasantly surprised to get the first month FREE! The gentleman who handled renting me the truck and storage unit was very helpful and explained the process efficiently. Who's Moving? Was also professional and did a great job loading and unloading the truck in 3 amazing hours including travel time! LaToya took care of the.logistics and Ronald and Devin were fantastic in loading, unloading, and taking care with my items. My experience with U-Haul was wonderful. I will highly recommend them to friends and relatives. I will make sure to post my pleasant U-Haul experience for my 3,700+ Facebook friends to view.

Karen Mendheim  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARTON GRANT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marciana White  |  Expérience générale 
Évaluation :
5

Brandon was very very helpful in everything that I needed

leon douglas  |  Expérience générale 
Évaluation :
5

Great location, always clean and very nice staff. The only issue I had was sometimes the UHaul trucks are parked in front of the door and I was unable to use a cart to get in and out of the main doors.

Erica Hay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ledah Paysen  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly and the facility was very clean and well maintained

JEFFREY PEDICINI  |  Expérience générale 
Évaluation :
5

Keep up the great job you guys do!!! Was very happy with your services!

Gloria Quinones  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose Martinez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Carley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Onja Berry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Russell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selina White  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Cistulli  |  Premières impressions 
Évaluation :
1

The main gate doesn't work more than half the time. There's huge uhaul trucks parked in very inconvenient spots making it difficult to maneuver the boat out. They finally put new gravel down but didn't fill in the huge holes with dirt first so they still flood and then the nasty chalky water splashes all over the boat. There's a homeless guy that definitely lives onsite in an old rv. Staff is seemingly useless and has no care for customer service. All these factors and the rate still increases every year. It is now not worth the cheaper price, which is why I've moved out.

Michael Anselmi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Luis Lugo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Ryder  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy Benkowich  |  Expérience générale 
Évaluation :
5

Excellent service from bigining to end

Anibal Silva  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iline Rodriguez  |  Expérience générale 
Évaluation :
1

It is impossible to reach anyone at this location. I have tried calling them directly at least 50 times over the last 5 months to discuss my monthly storage rental. You have to go through the main U-Haul number which means sitting on hold for at least 30 minutes each time. Once the unit was cleared and empty, they still charged my card for the next month. The only way it was reversed was by filing a dispute.. When we rented the unit in August we had to go to the office repeatedly because the door would not open correctly. I also used U-Haul in May from St. Augustine to Northport, AL. I returned the truck with the correct amount of fuel in Northport, AL, but they still charged me a gas fee. That took 2 months of my time to get straightened out. Try Penske.

Candy Hunkus  |  Expérience générale 
Évaluation :
2

Although i had auto pay selected, 2 months in a row I was charged a late fee! I let the 1st one slide but the 2nd one, I didn't and moved my stuff out of there! Mind you that I've only received 1 of these late charges! The gentleman that was there that I dealt with didn't act like he was to happy to deal with me at all, passing the buck off & told me that I would have to call in to get a refund when the people I called when I had been locked out said I would have to talk to the store manager. I'm pretty sure the person that was at the counter Was the store manager, I could be wrong, but I don't think I am. I will NEVER rent anything from uhaul again! Marlon Morgan 765-490-5338

MARLON MORGAN  |  Expérience générale 
Évaluation :
2

Back gate was always open last couple weeks and dump station broken. Didn't like that anyone could drive in. This lead to me moving to another unit.

Tyler Counts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon douglas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Stewart  |  Premières impressions 
Évaluation :
1

I had insurance but it does not cover mold and I cant prove that Ian blew water in the unit and caused it so I lost everything.

Peter Powers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol Wright  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY WEGENAST  |  Expérience générale 
Évaluation :
5

Go6

Andres Torres Gerena  |  Premières impressions 
Évaluation :
4

Assume credit for unused time. Prepaid/autopsy by month.

James Derouche  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill Ivanac  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Androsac  |  Premières impressions 
Évaluation :
4

Staff was always courteous and I had no issues with either my storage rental or my vehicle return.

ANTHONY AMADEO  |  Expérience générale 
Évaluation :
2

Attendant was unpleasant and unhelpful. The rental truck returned there is dangerous and he could have cared less

GREGORY WEGENAST  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID HISE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco nietzsche  |  Expérience générale 
Évaluation :
5

The staff was very helpful and professional.

JEFFREY PEDICINI  |  Premières impressions 
Évaluation :
5

Good service by everyone

EPHREN GERENA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE DICKINSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Derouche  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Nicholas  |  Premières impressions 
Évaluation :
3

Rental kept going up in price. Didn't think it was fair since I was there over 3 years.

Gerald Young  |  Expérience générale 
Évaluation :
2

We were charged $154/monthly which was auto paid on Oct 13. We completely vacated on Oct 16, just 3 days after the bill date and Uhaul won't pro-rate. Poor business to encourage repeat business or referral business. We still have about two more containers worth of stuff we need to haul cross country which is double of what we paid for with you. We were expecting to establish a relationship with uhaul but the company clearly is not interested in future business.

Kris Ward  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Ohare  |  Premières impressions 
Évaluation :
5

Manager was extremely kind and courteous!

Kylah Monroe  |  Premières impressions 
Évaluation :
5

Just an excellent experience in every way. Thanks to the team and Alex in particular.

JOHN GRINTER  |  Expérience générale 
Évaluation :
4

Service at this location was excellent. Not having 24 hour access was inconvenient.

Sandra Guistwhite  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Bender  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH GEORGE  |  Expérience générale 
Évaluation :
5

I didn't leave because I was unhappy! In-fact I am now paying more than I should for a smaller storage space but it is a matter of location. This place is just down the street, whereas U-haul Ocala South was miles away. They were friendly, helpful and took great care of me! I would recommend that location to anyone. Thanks guys for a great job!

Garold Clouse  |  Expérience générale 
Évaluation :
1

First issue, I was charged a late fee only 4 days after past due, not 5 days like the email says. Then only after ten days past the first late fee I was being charged a second late fee, not 15 days like the email says. No where does it say I would be charged twice within the first 15 days after past due. I would never recommend this storage unit to anyone, not unless I can get some of that refunded back to me.

jody cave  |  Expérience générale 
Évaluation :
1

The unit was unavailable. This casting and when i told onecof the employee he jyst saud ( I'll make a not iff it .) Nithing was ever done. Thsnk gid it was a free 30 day storage. I was going to stsy with it . But since i received third degree for it i took all my thing out yo another storage.

Buenaventura Velazquez  |  Expérience générale 
Évaluation :
5

Above ND beyond this place really helps u

Joseph Taylor  |  Premières impressions 
Évaluation :
5

The gentleman that waited on me all through the move in and move out process was very kind and considerate. He went up and over his way to make the transaction desirable. I highly recommend this facility for your needs. :)

Debbie Tindall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Martinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iline Rodriguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria Zaino  |  Premières impressions 
Évaluation :
4

I could never get staff to answer the phone on property. I had specific questions to ask about my unit & despite my efforts; even asking the call center people to reach out to the manger. I never got a call back. The pricing for the unit was by far the best in the area & facility well maintained. Customer service could be improved.

ELIZABETH ZWERNER  |  Expérience générale 
Évaluation :
3

When I first entered I didn't care for the man's enthusiasm. He wasn't into his job. Plus i was very frustrated because I was being sent back and forth. After we talked a minute he was ok

Debbie Tindall  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Cortez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN ESPINOZA  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivette Cruz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Insco  |  Expérience générale 
Évaluation :
5

Rv storage electric circuit breakers are some times not enough to handle amps when vehicles are plugged in. Also hard to talk to agent leave message takes along time to get response.

GREGG KUDELA  |  Premières impressions 
Évaluation :
2

No one ever answer the phone at this location and when asked why... respond is there's something going on with the line. Need to have more than one person on the side due to have to wait a long period of time to get assistant.

CHANDRA Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Benkowich  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna forte  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Viera  |  Premières impressions 
Évaluation :
4

Great staff and plenty of potential but my covered site was basically like parking in a pond. Major water problems which caused problems in my RV. Much much dirtier covered parking than I have used in the past. Some grading needs to happen to prevent the standing water and mold.

Landon Stafford  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert J Cruz Dominguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert J Cruz Dominguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABIGAIL BENAVIDES-RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Great place to get a Uhaul

Anthony Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis blake  |  Premières impressions 
Évaluation :
5

So far this was my best experience dealing with U-haul for the last 8 day with two truck rentals a 26 ft and a 15 ft truck.

BRYAN FERGUS  |  Premières impressions 
Évaluation :
2

Was late getting rental in on 24 they gave my reservation away An i had no key to get in prior night so had to get another night on truck An when i had to go back the next day had to rent a new unit An i was waiting so long that my help was needing to go into work An i An now stuck another night with the rental in Able to afford it the past three days but can’t get my belongings off truck alone An so bite I’m out time An money An don’t know how to pay for the truck An this whole rental experience has been the quest in my life An now Idek how I’m going to pray for this truck it for my rent at my new place cause of all the miss gaps An bs

SHAWN NICOLA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy eaton  |  Premières impressions 
Évaluation :
5

The team at this location took very good care of us. Brandon was always pleasant.

Kenneth Williams  |  Expérience générale 
Évaluation :
2

Staff is pretty much useless, can’t even get them to answer the phone.

Brianne Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Prater  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda DeFlorio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Daubenspeck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia jackson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marsha reeves  |  Expérience générale 
Évaluation :
3

El almacenamiento que yo tenia cuando la lluvia pasa se liquea mucho me hizo daño un televisor de de 900 dolares y lo tiré a la basura y tambien varias cajas me daño unos documentos quiero hacer un reporte acerca de eso para recuperar las perdidas

WILFREDO CAMACHO RIVERA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketrina Pettiway  |  Premières impressions 
Évaluation :
1

After many years of successful business doing business at tis facility, communications these final days has been uneffective, I stopped in today to clear up final business. Manager Brandon Godwin had the crappiest attitude ever...I would have fired him on the spot if he were my employee.

ERNEST FELLER  |  Expérience générale 
Évaluation :
5

Cameron and brandon were outstanding. Super helpful and accommodating!

Richard Joyner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelda Collier  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marsha reeves  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim Parris  |  Expérience générale 
Évaluation :
5

Excellent service, friendly staff - overall perfect experience! Merci!

Alexandr Postnikov  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberto barrera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Rodriquez  |  Expérience générale 
Évaluation :
4

Convenient experience. Especially appreciate the free rent for the first month!

Larry Daubenspeck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Lenihan  |  Online Move In 
Évaluation :
5

They were very friendly and helpful.

Diana Young  |  Expérience générale 
Évaluation :
5

I was with the Uhaul for a little over a year and I really appreciate the services they provided for me. Cudos to Cameron who was always willing to help. Thanks Uhaul

olivia mack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim Parris  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIKA BUENO  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol prater  |  Expérience générale 
Évaluation :
1

My pictures got soaked and Ruined and I absolutely am so upset

wendy stuart  |  Expérience générale 
Évaluation :
5

Customer service was very friendly and helpful and would recommend this facility to anyone needing storage

ANTHONY JONILAS  |  Premières impressions 
Évaluation :
4

A bit expensive

Karen Gannon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william gild  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patience Frenzel  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward Santoian  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda D Inman  |  Premières impressions 
Évaluation :
4

For those of us who work long hours in a day, our ability to get to our storage unit sometimes extends in to the evening. Having early evening restrictions allowing us to visit our storage unit was aggravating. 7:00 pm closures was the norm for the longest period of time. Only this past week did I learn from an employee that the hours were extended until 10:00 pm. I was never told that the hours had changed from 7:00 pm to 10:00 pm. The ironic part, I was vacating my unit this week when I learned of this. On the evening of the 15 of September I stopped at the office to let someone know that my storage unit was vacated and cleaned. There was a sign on the door that who ever was on duty was helping someone out on the grounds and a phone number was given to call. I called that phone number and I got what I call the U-Haul National desk. It took for ever for someone to finally help me, only to disconnect my call before I could tell them why I was calling. Again, another 15 to 20 minutes of waiting for the U-Haul National desk. Now I know the number that was printed on the door sign on the evening of the 15th is the number for that specific U-Haul location at 5555 S. Pine Ave Ocala, Florida as I have had that number logged in to my phone contacts since September 16th 2012. When I dial that number I specifically want to talk to that location and "Not" U-Haul National. I want a brief 30 second / 1:00 minute conversation instead of 20 minutes on hold only to be disconnected. I have tried to call that same number numerous times each day now since the night of the 15th and nobody ever answers the phone at that location. I keep getting U - Haul National. One final thought - Please mention to someone to look in to changing the recorded message for U-Haul National. It's annoying! Nobody wishes to hear, Thank you for calling U-Haul, Thank you for calling U-Haul, Thank you for calling U-Haul repetitively. Thank you, Bob Myers Unit 126

BOB MYERS  |  Expérience générale 
Évaluation :
5

We only needed short term, this location fit our needs

Edmonde Eades III  |  Expérience générale 
Évaluation :
4

Air hose would have been very convenient but it had a bad leak. Did appreciate the water hose and bathroom. We ended service on Sept 8, but were charged for whole month. Could we receive a prorated refund?

Harold Perkins  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Yoder  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vanessa Hunter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan beatrice  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Elliott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan Kristensen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES THOMPSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny McCutcheon  |  Expérience générale 
Évaluation :
5

Brandon is excellent, set us up and granted our access quick, unit was neat and clean. I highly recommend this location.

Edmonde Eades III  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Counts  |  Expérience générale 
Évaluation :
2

Never will use again.

Linda DeFlorio  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen bellinghausen  |  Expérience générale 
Évaluation :
5

South Pine U-Haul place was excellent I will recommend my friends and family to it it was there in the time of my knees for me I wanted to say thanks

Linda Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Elliott  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIQUE HOBBS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Mulvehill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan Kristensen  |  Premières impressions 
Évaluation :
5

Great place to store my motorhome.

peter fritz  |  Expérience générale 
Évaluation :
5

Problem with the GFI receptacle at trailer paring spot 1021

Roger Mason  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Waller  |  Expérience générale 
Évaluation :
5

This storage place is great for my camper. The employees are very friendly and helpful.they try to help you anyway they can. I grade them with and A experience.

Leon Douglas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal harper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Herdes  |  Premières impressions 
Évaluation :
5

Only frustration is how tight the storage space is and the ability to back into the spot in correlation to the adjoining building.

Robert Mulvehill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Johnson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce white  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Rearick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candon Ehler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY WARWEG  |  Expérience générale 
Évaluation :
5

The smoothest transaction. The staff were extremely courteous and professional. The best move ever!

MARKEITH BROCK  |  Premières impressions 
Évaluation :
4

Need a little renovations Thanks

Norma Infante  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mario Valencia  |  Expérience générale 
Évaluation :
2

my previous trailer rentals and Checking in went fine. The day before my check out. I went into the office and explain to them that I need a trailer to rent and will be leaving their facility the next day. The gentleman working the desk looked up my account, help me with the reservations of the trailer I needed and told me it would be no problem leaving the next day to make sure I have a staff member check the unit to verify it is cleaned out when I am done before I leave. The following day around 3:00 I cleaned out the storage unit and rented a trailer from them. the lady who checked me out told me that I owe for one more month because I should have cleared out the day before. I explained to her I was in the day before and the man at the desk told me it would be no problem she informed me that I owe the money and that there's nothing she can do about it and didn't really care. Then she helped me with finalizing the trailer rental and hooking it up. she must have a death wish or was poorly trained, because she tried to stand between my large truck and the trailer to back me up I asked her not to stand there and she gave me some feedback saying she had had to do it way,this is how she was trained. I told her that if my foot slipped off the brake or I accidentally hit the accelerator it would crush her and I am not backing up with her behind my truck. after further discussion I finally convinced her to move out from behind my truck. Then I had a disconnect her trailer because she didn't give me time to lubricate the ball on my hitch. After everything was hooked up I checked the tire pressure on the trailer tires. They were all low the pressure was below 50 lb on each tire with a rating of 65 lb cold tire pressure. when I brought this to her attention she told me that there was an air station inside their fence and that I can fill it up myself. I understand it's not her job to get the trailers rent ready and then if they're indicated rent ready she would expect them to be. But once a defect is found I would expect her to help fix it. Or rent me a different trailer. Not a good overall experience.

Alan Moss  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael durham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammie langhorne  |  Expérience générale 
Évaluation :
5

The young man that checked us in was great

JEFFREY JOHN RHODES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Rhoades  |  Expérience générale 
Évaluation :
2

Kim was wonderful - exceptionally helpful and went out of her way to accommodate and the location is fairly convenient. Aside from that - the facility is pretty disappointing. We move around quite a bit due to our work and have had storage units at different locations all up and down the coast and the unit we have at this location is without a doubt the worst we've ever had. The inside of the unit is old, run down with graffiti on the walls, the concrete is cracked, the steel girders have completely oxidized and there is actually a "RAT POISON" trap in the unit. I was so disappointed upon opening the door to the unit that had we not been moving for three days I would have left and found somewhere else to go.

Curtis Knight  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol prater  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Muder  |  Premières impressions 
Évaluation :
1

A lot of my items were damage due to rain being in unit from the bottom of door and the ceiling of unit

Nikki DuPree  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry smith  |  Expérience générale 
Évaluation :
4

Staff was awesome!!!

SILVIA DUNNIGAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael durham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Moffat  |  Expérience générale 
Évaluation :
3

situation was different but in the end worked out well thanks

TIFFNY BURTON-SCOTT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Philips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

albert bearman  |  Expérience générale 
Évaluation :
3

Waiting 20 minutes for someone to answer a call is beyond ridiculous! For that reason alone I might choose another storage company if I should need one.

barbie torpey  |  Expérience générale 
Évaluation :
5

Staff is excellent and very helpful The young girl at the counter was so sweet and maintained a clean environment during this pandemic

Jamie Lee  |  Premières impressions 
Évaluation :
5

The employees are great to work with. I would recommend them to anyone

Tom Stepney  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE HAM  |  Premières impressions 
Évaluation :
5

Extremely helpful

Eugene Taylor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyle morrison  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES DIETZ  |  Premières impressions 
Évaluation :
5

Mia Holt was amazing! She was very knowledgeable and helpful. I'm telling all my friends to go see her if they need a uhaul truck!

Brandy Burton  |  Premières impressions 
Évaluation :
4

I only experienced an issue on the date I wanted to close out the unit. For over a hour and a half, no one was available in the office. When I went online to check out, I had to drive 30 minutes back to the unit to take pictures for posting. I wasn't happy with that issue.

Shelia McGuire  |  Expérience générale 
Évaluation :
5

The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.

Roderick Quainton II  |  Premières impressions 
Évaluation :
5

Outstanding customer service friendly willing to help you in anyway really good people to work with

Richard Walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgil Whitecotten  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz Avalos  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wayne marriott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon douglas  |  Expérience générale 
Évaluation :
5

$93 seems steep for 10×10 space

eric smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hunter  |  Expérience générale 
Évaluation :
5

Always felt comfortable leaving my RV at this uhall location. Friendly staff, on site security and very fair pricing for my covered lot. I highly recommend this uhaul location.

RONALD SANDBORN  |  Expérience générale 
Évaluation :
2

Manager Tracey Pratt, very unprofessional general manager. Will NOT be back here...

ashley garbutt  |  Expérience générale 
Évaluation :
1

I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don't reply to me I don't want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!

William Rodriquez  |  Premières impressions 
Évaluation :
4

Gate code didn’t work

Shelia McGuire  |  Premières impressions 
Évaluation :
5

Friendly, efficient, and well located. Thank you for the excellent service provided.

Carl Carley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Tedrick  |  Expérience générale 
Évaluation :
5

I love this place used them before, however the ceiling are peeling and stuff was dropping on my furniture. Need to fix the ceiling in the storage

Yvonne Hall  |  Expérience générale 
Évaluation :
4

Overall things were very good. Management was professional but difficult to access or get call backs at times. However, when I was able to reach her she was easy to work with. The facilities were clean, but may be in need of some grading due to wash out from heavy rain. Lastly, the bay I rented was supposed to have electricity. The main breakers and/or gfi outlet was often tripped and not working and they put out locked timer boxes (I was told they were only on 3 hours per day). I only needed electricity to keep my RV batteries charged but 3 hours is not enough time. The low voltage alarm was alway ls in my RV so helpfully they can add more time to the timers. Otherwise, fair prices and a good experience. I will definitely rent there again if I have storage needs.

JEFF GRODI  |  Expérience générale 
Évaluation :
4

They were very helpful they explained in detail I had this storage unit order on the mobile app and U-Haul truck in the morning Wayne got it Aon then they were what do you all truck the lady little down there and she said you pay a deposit and I want to return to that afternoon there's a gentleman in there that you can paint on the visor so I was confused that was it thank you very much at bless you and have a good day and your family.

jonathan houle  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN SLASHIEWSKI  |  Premières impressions 
Évaluation :
5

Great place to store an RV

DARREN RITCH  |  Expérience générale 
Évaluation :
1

The manager does not care of the customer service does not return calls even when asked by corporate office

Sheila Teal  |  Expérience générale 
Évaluation :
4

Very nice people. Clean and secure storage area

Danny Stamper  |  Premières impressions 
Évaluation :
5

Excellent service at Ocala location 5555 pine ave ocala Fl!

Stacy Hatton  |  Premières impressions 
Évaluation :
5

All the staff was extremely helpful. We will definitely recommend this location to our friends.

norm burlew  |  Expérience générale 
Évaluation :
5

Great friendly and helpful staff...thank you!

Yves Bergeron  |  Expérience générale 
Évaluation :
4

When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times

JUVENAL BORRERO  |  Expérience générale 
Évaluation :
2

We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.

norm burlew  |  Premières impressions 
Évaluation :
4

Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.

Linda Hill  |  Expérience générale 
Évaluation :
5

Tracy was awsome

Sylvia Philips  |  Premières impressions 
Évaluation :
5

Tracy is an excellent manager and staff is great!

Lisa Crawford  |  Expérience générale 
Évaluation :
5

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

paul clark  |  Premières impressions 
Évaluation :
5

Tracey is a great manager!!!

KIMBERLY RHODES  |  Expérience générale 
Évaluation :
3

Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven't paid for parking which we have had sense day one.

MELONIE MYERS  |  Expérience générale 
Évaluation :
5

Facilities are great, no issues, would recommend!

curtis mcCarty  |  Expérience générale 
Évaluation :
5

Tray was great. Helpful and friendly. Excellent experience. Thanks

tony morgano  |  Expérience générale 
Évaluation :
5

The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor

JUVENAL BORRERO  |  Premières impressions 
Évaluation :
3

Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.

Jacquelyn True  |  Expérience générale 
Évaluation :
3

Most of the staff were friendly One young lady was annoyed that she had to interact with me

TONY MAIOLINO  |  Expérience générale 
Évaluation :
3

Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.

stephanie huie  |  Expérience générale 
Évaluation :
4

I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude

Sue sanderfer  |  Expérience générale 
Évaluation :
4

Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.

Phillip Stevens  |  Expérience générale 
Évaluation :
5

Was happy with the service. Would use it again.

deborah nelson  |  Expérience générale 
Évaluation :
5

Alyssa was excellent and a pleasure to work with

michelle howell  |  Expérience générale 
Évaluation :
5

Great place easy to find great people there👍🙏🇺🇸

william gild  |  Premières impressions 
Évaluation :
1

The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.

URSALA JOHNSON  |  Expérience générale 
Évaluation :
5

Both ends Providence and Oceala Fla were positive and Professional...

peter cignarella  |  Expérience générale 
Évaluation :
5

Did not visit facility. They delivered Uboxes to me. Great service!

Carolyn Pasqualino  |  Expérience générale 
Évaluation :
5

Great service!

thomas richardson  |  Premières impressions 
Évaluation :
5

Very nice place

John Hutter  |  Expérience générale 
Évaluation :
5

Very hood overall facility!

felix fuertes  |  Expérience générale 
Évaluation :
4

Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.

Gloria Robinson  |  Expérience générale 
Évaluation :
5

Tracey Pratt and all the employees we worked with were very helpful and professional.

JINX SHALLENBERGER  |  Expérience générale 
Évaluation :
5

Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends

MICHAEL FRONIUS  |  Expérience générale 
Évaluation :
5

great

craig newman  |  Expérience générale 
Évaluation :
4

I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!

Roy Hagan  |  Expérience générale 
Évaluation :
4

My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.

Vanessa Reyes  |  Expérience générale 
Évaluation :
5

Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.

Tracey Pratt  |  Expérience générale 
Évaluation :
5

Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo

denise russo  |  Expérience générale 
Évaluation :
5

The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!

barbie torpey  |  Expérience générale 
Évaluation :
5

Worked great!

Alan Naylor  |  Expérience générale 
Évaluation :
5

Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.

kurt fleiner  |  Expérience générale 
Évaluation :
4

Everyone was helpful and made my move quick and easy.

Sherilyn Fuentes  |  Expérience générale 
Évaluation :
5

We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.

joe battle  |  Expérience générale 
Évaluation :
5

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

robin morss  |  Expérience générale 
Évaluation :
5

This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs

Louis Hargis  |  Réservation 
Évaluation :
4

Very helpful and friendly.

William Bassetti  |  Réservation 
Évaluation :
5

This was a very convenient location. Staff was very friendly and helpful.

Rita Kelly  |  Expérience générale 
Évaluation :
5

I will remember the experience I had and pass it on to my friends.

Chadwick Tatham  |  Expérience générale 
Évaluation :
5

The people that I talk to were great with helping with a storage spot. Merci

LEON DOUGLAS  |  Réservation 
Évaluation :
1

This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.

adam Jarvis  |  Expérience générale 
Évaluation :
5

It was a true pleasure dealing with this facility.

James Coltrain  |  Expérience générale 
Évaluation :
5

Great experience

Beverly Keown  |  Expérience générale 
Évaluation :
5

Top notch service including the staff

Jolene Knopf  |  Expérience générale 
Évaluation :
2

Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.

renee decelle  |  Expérience générale 
Évaluation :
2

Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.

Andrea MYERS  |  Expérience générale 
Évaluation :
5

excellent

christine hankla  |  Expérience générale 
Évaluation :
5

We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.

Michael Renzi  |  Expérience générale 
Évaluation :
1

The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.

GRACE FERRANTINO  |  Expérience générale 
Évaluation :
5

Staff was very professional and friendly.

Sharon Gruber  |  Expérience générale 
Évaluation :
5

Everything was great; pleasant people.

Steven Hackett  |  Expérience générale 
Évaluation :
2

My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..

James Ward  |  Expérience générale 
Évaluation :
5

Friendly employee, very helpful! Overall good experience!

Marion Schulte  |  Réservation 
Évaluation :
5

Employees were great , Thank-you U-HAUL , Ocala south

Chad Emerson  |  Réservation 
Évaluation :
5

Tracy and staff were great.

Robert Gee  |  Expérience générale 
Évaluation :
5

Facility was clean and check in process was quick and easy.

Tiffany Howard  |  Réservation 
Évaluation :
5

The staff at this location was friendly and professional I will recommend it everyone.

edgardo andarde  |  Expérience générale 
Évaluation :
5

very good servive

gregory leboeuf  |  Expérience générale 
Évaluation :
5

Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!

Edward Draper  |  Expérience générale 
Évaluation :
5

Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.

Lynn Steinhoff  |  Expérience générale 
Évaluation :
2

The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.

Carolina Caceres  |  Expérience générale 
Évaluation :
3

I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!

merlene semper  |  Expérience générale 
Évaluation :
1

Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management

Marc vieira  |  Expérience générale 
Évaluation :
2

Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!

ronda willis  |  Expérience générale 
Évaluation :
5

as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!

Barbara Mahl  |  Expérience générale 
Évaluation :
2

The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!

Carolina caceres  |  Expérience générale 
Évaluation :
5

Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!

JoAnn Pope  |  Expérience générale 
Évaluation :
5

Great we experience overall.

debbie drake  |  Expérience générale 
Évaluation :
2

Will never use uhaul again

Tiffany Melkonian  |  Expérience générale 
Évaluation :
5

This is by far the best storage facility in Ocala. The covered storage and secured storage yard is why I selected this facility. The office staff is very professional and helpful, especially Curtis.

david bechan  |  Expérience générale 
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