Le client n'a pas laissé de commentaire.
Jaylyn JCustomer Reviews for U-Haul Moving & Storage of South Shore
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
New employee intoxicated and approached me in a very threatening manor
perri sI was charged more than I drove mileage and also more for gas when I returned the vehicle above required value. I have been a customer of you All for years and I haven't always checked the stats like I should have
Janniya HGreat service
ANTHONY FThis location has been the best rental site I've experienced in all the times I've had to move family! :-D
David RNothing else
KARL YNa
Erica TI cannot say enough GOOD things about this particular UHaul. I have used it in the past and have recommended it to others, but this time the SERVICE was excellent from the time I came into the facility until the return of the truck. Thank you and I will be a RETURN customer, Glora Tolbert
Gloria TI brought it back early. Do I get anything back?
carolyn jExcellent
chrissie PContinue courtesy.and kindness.
Laverne GYou should work on the break.
KOMOLAFE WEverything was great.
Ayanna LExcellent service great location 123 process
Robert RThey was very sweet and helpful....
debbie sKeep up the good work you're doing now
Michael MAll Good
Albert JMaybe need more workers because the waiting in line wasn’t good at all but once I got to the service desk the person waiting on me was very professional
christine mThe system was down and the lady checked me out writing info on paper as long as I already had a reservation. Real MVP
Brittany HMy box truck had water pouring out of the dashboard! Spilled on to my employee pants and he had to go home because it was cold outside! The employee would not discount my fees! Bad customer service!!!!
Steven WThis location tried to overcharge us an additional $144 even though we retaliate of the equipment and the vehicle in perfect order. They are itorious for charging your credit card for unauthorized fees. I would not recommend them.
Lorraine SNothing I had a good experience with this u haul location
JEANETTE EThe staff was very considerate & accommodating. I appreciate Danielle & her colleagues a lot for their help!
Nicholas G | Expérience généraleIt was clean; yet, I wish other customers would use the truck ...more respectfully so it won't have so many scratches and dents on the truck. Appearance is IMPORTANT!
Roslyn SStaff went above and beyond duty to help me when needed. Thank you Dania and Tim!
Reginald W5 stars Excellent customer service Continue what you str already doing
Raymond KWhen I first rented the trunk the men was very helpful the problem was when I return all the women the work was very rude and had very bad attitude even when you ask a question note: if you didn’t want to come to work just don’t come because some people be going through things already to come in open door and get treated that why is not how it suppose to be.
Lynita FThanks
monique bBe more accurate. I had to go back in the middle of moving to the store because they forgot to put the dooley in the truck. And the truck was in poor condition!! Never visit this store again.
Cheryl MNo complaints.
Keona MKEEP! UP THE EXCELLENT l! SERVICES!
JESSE LStaff was friendly and helpful, well knowledgeable of the services that the company offers.
Jacqueline MContinue being personable and efficient!! This location has been open for many, many years and I appreciate them! Keep it up!
Antoinette CCustomer service was slow with navigating the computer.
Jahmahn LThe service was great. The contract was fully explain in which i fully understood.
arthur LThe store manager is great with the customers and the staff. Staff are friendly and helpful.
Linda MCustomer service in the the store is unprofessional they don't know how to give the customers valuable feedback. They tell them just leave the key in the truck and go home without inspecting the U-Haul truck horrible experience..
Doretha DThough the vehicle was clean,had I not been a "seasoned" driver I very well could had found myself in an accident. The steering & wheel balancing was scary.
Yvonne DYou’ll debited from my card to me that’s stilling also I shouldn’t have to wait get my money back I really don’t know if that is your intention but I need my money back please get back in touch with me asap.
Rhonda FOriginally told that my 26' truckreservation was not available. After I contacted an online service manager store stated that they did have two 26 ' trucks on the lot, but they had not been entered into the system, due to being returned late. I was ultimately able to get one of the 26' trucks. Everything went smoothly after that, but wish they were more efficient initially with documenting their inventory .
Antia CThe employees were very nice and helpful.
BYRON CI rented a truck literally drive maybe 4 miles and I was told I drove 75! The person that rented me the truck though he was swamped was extremely nice! The guy who checked the truck in was very rude! After I expressed my concerns I was meet with what felt like a threat! I asked him what could I do about the truck miles being off, and he replied after cutting me off servral times, " if I check this truck and the miles are not wrong then what? What are you gonna do then?" I did not like that response at all and it ended with me leaving the store because he refused to hear me at the very least. He ultimately told me, you should have checked the miles before you left and if they were wrong oh well because you're gonna pay for them!"
Quentin RI think the vehicle I rented needs tuneup
Idemudia ONever want to deal with this location again.
Consuela S | Premières impressionsMy experience went very well No complaints
janene bFirst my reservation was for 1:30pm I got there about 1:45pm when I finally got the vehicle I reserved it was almost 3pm took way to long. The van I reserved came back smelling like cigarette smoke my wife did not approve. We asked for a discount and was told they could put us in another vehicle when we got the 10 foot box truck was was sent a link to inspect it the plate number in the link didn't match the truck they gave us and the link just wouldn't allow me to go further so I informed them that it didn't match and ended up waiting even longer for the agents to make adjustments so I could get moving with my day. All of this really hindered my day which caused me to get back after 7:30pm which is when the vehicle was due back I said yes to recommend this place but that's because usually the service at the location is average or a little bit below that. But the day I was there the service wasn't good (I'm trying to be nice here) the truck they gave me didn't match my inspection truck and I was misinformed about when they closed which caused me to close up via the link and caused me to be late l didn't like that. Service sucked on this day
Trent MExcellent service à la clientèle
ANTOINE LThe young man who attended to me was very courteous and friendly. Also the young lady who helped us when we brought the truck back and well as the older gentleman who helped me afterwards. Much thanks!
Betty ATaking care of the customer better. I trusted that what I was given was as they said. I had to pay for fuel that I shouldn't have
SHANE RAlways friendly and considerate and I would go back again and I will sit my friends thank you enjoy just enjoy nice day
regina c | Expérience généraleThis location is old and outdated, they don't honor none of the deals they promote such as, first month free etc. they had a storage container listed that was large enough to hold a one bedroom apt, I got it, and once I got there to use it it was small and could even get my queen size bed inside of it. The employees couldn't do anything to help me, they still charged me the same rate even tho the space wasn't what was prompted. I hired movers that was one a time limit and we wasted almost an hour trying to find my reservation for the storage space.. the workers were ok. But the system is old And outdated, I figure. I'm Never going there again. Once I find another storage I'm getting my belongings out of there and moving around!.. wouldn't refer this place to anyone!! Zero stars!!
John C | Premières impressionsThe rep who helped me really showed out he was patient with me helped me a great deal thanks so much for your generosity
Kyle aThe app needs a little work
andrea wIf it ain't broke, don't fix it!
Dorretha BCustomer service was excellent.
Trina BAllow customers to park on your lot when they rent your truck and have to leave there car
Marvin TExcellent service. Ms Tanya Mims assisted me and made sure I was comfortable and directed me to anything that I needed! Will be recommending
Takeyah CGreat place very good customer service 👏 thanks
Macrus SThe staff was very helpful and responsive.
CARL AI rented from that location because my granddaughter moved a few blocks away.
Wateka KI RENT FROM THIS LOCATION OFTEN. CUSTOMER SERVICE IS FRIENDLY & PROFESSIONAL. I WOULD DEFINITELY RECOMMEND THIS LOCATION
DAN MMy move out date was 09/22/23 not on the date shown
Patricia B | Expérience généraleThe manager at the branch was the nastiest woman I have ever had to encounter. She was BEYOND rude and not helpful at all. All her employees were even looking at her like she was crazy. She wouldn't assist in any way and when I asked her for help, she pulled off and said she's getting off. Her attitude, facial expressions and the way she deals with customers is very disappointing. She legit should NEVER work with people again because she's not a people person. The assistant manager was amazing. He was so helpful and apologetic over the HORRIBLE experience we had with the manager. Fire the girl and hire him because she's BEYOND rude. While she works there I will NEVER recommend anyone do business at the Uhaul on 71st.
Briana W | Expérience généraleTerrible service at 95th Street. Excellent service at 71st Street.
NANCY J | Premières impressionsThe worse customer service ever, the storage space. Smells like dead rat. You can't compare this location to others.
Sade S | Premières impressionsI was so afraid of the process due to my last UHAUL experience, but I was pleasantly surprised at South Shore Uhaul! The staff was nice, the facility was clean and the move in process was flawless!
Kira M | Online Move InThank You for your service.
Marva P | Expérience généraleFor one day was too high for the storage almost $200 for storage $192 for storage the side that I had was too much way too much but but it's okay I'm out of there and I won't use it again for no storage
walter m | Expérience généraleThe Mgr. was very understanding and helpful!
Kenneth R | Expérience généraleI moved out in July and your still trying to charge me money when Danielle said in my face that I was all cleared. A few days ago I received a Bill saying that I'm past due and late payments. I'm am very upset about this. I want a bill from you saying that I owe you NOTHING! And until I receive it I will NOT RECOMMEND U HAUL TO NO ONE!!!
Juanita F | Expérience généraleThanks to the staff, especially the last Uhaul rep that made sure my space was ok. Very professional.
Venus S | Premières impressionsSometimes they act like being unsure about what they do , also the locks 🔒 they give you they say it's yours and then they say it's not.... VERY MUCH CONFUSING 😕🤔😐🙄😳😒...THANKS FOR ASKING.
Lavearn M | Expérience généraleTheir systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.
lashante h | Premières impressionsThey gave me someone else's storage unit when it was time to move-in my storage unit.
Sharrita M | Online Move InStaff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.
Taylor R | Expérience généraleWonderful Staff .
Michelle S | Expérience généraleI was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months
FRED T | Expérience généraleExcellent customer service, knowledgeable and courteous staff.
Clor-Ann L | Expérience généraleThis experience exceeded my expectations!
Clor-Ann L | Premières impressionsThe space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN
Shanika L | Expérience généraleWe had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me
Darlene D | Premières impressionsLoading elevator has been out of order for 3 months.
LT M | Expérience généraleGreat customer service as I was leaving for good!
Angela I | Expérience généraleI am homeless i lost everything i was paying up until the point i lost everything
CATHERINE J | Expérience généraleI was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.
Latonya B | Premières impressionsThe staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.
marie m | Expérience généraleI would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very
John L | Premières impressionsThanks to all the staff at the 71st St location. The manager was always helpful and polite.
Felecia E | Expérience généraleI would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......
Denise L | Expérience généraleThis facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul
bertha c | Premières impressionsVery nice staff with pleasant attitudes
Tracy S | Premières impressionsCouldn't enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be
PORCHA M | Expérience généraleI want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you
April B | Expérience généraleRoaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.
Jessica P | Expérience généraleI think you owe me money
Laura J | Expérience généraleThe staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.
Elihu B | Premières impressionsKeep doing what you doing.
latanya t | Expérience généraleThe staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and
Nadia S | Expérience généraleIf there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.
Otis L | Expérience généraleNone good job justin
James B | Expérience généraleEveryone was so professional and helpful. Made moving a breeze.
BEVERLY B | Premières impressionsThis is a very helpful and supportive crew of people!
Kim J | Expérience généraleThe best service ever & cost effective too!
rafiq a | Expérience généraleThe Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.
Keith H | Premières impressionsStaff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best
Kaiesha L | Expérience généraleMy things where sold. Now how would you feel.
Roosevelt h | Expérience généraleWhen I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.
Seher S | Expérience généraleI really enjoy my first time rental and storage... The staff was nice and friendly!!!
john b | RéservationThis facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme
Crystal M | Expérience généraleThe U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.
Elizabeth D | Expérience généraleMy experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service
Niketa D | RéservationThe facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.
Rosemary C | Expérience généraleFantastic service! Thank you!
Tammy L | RéservationAll staff were helpful and courteous. Thank you!
jonathan s | Expérience généraleThe staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.
leon s | Expérience généraleI wish the facility was open a little later
Toya F | Expérience généralewas un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before
Teresa R | Expérience généraleI can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.
kenyatta f | Expérience générale