Customer Reviews for U-Haul Moving & Storage of Spring Valley

Évaluation :

5

This was the quickest process I have been through, both for pick up and return. The two men who helped me for courteous, helpful, and I only waited a brief amount of time before being helped. And each did their jobs efficiently and professionally.

Évaluation :

3

Make sure its clean

Évaluation :

4

Location, Person at Desk, Timeliness, etc was all fine. The truck should not be in use any longer. Ran poorly, frame was crooked, out of alignment...it was rough.

Évaluation :

5

Just keep doing what you're doing. Spencer was excellent.!!

Évaluation :

5

Better seating in waiting area.

Évaluation :

3

I noticed the check engine light was on. Also, I filled the tank above the 3/4 mark as instructed by the young lady before returning the truck. I was still charged for 3 gal. for a total of $14,25 !

Évaluation :

2

Remove lock before giving out truck. Call customer for service issues when you say you will. Answer phone calls.

Évaluation :

5

Everything was good

Évaluation :

5

Staff very friendly, professional and helpful.. Faculty extremely well organized and clean. Would use them again.

Évaluation :

5

Everything was fine. No need for improvement.

Évaluation :

5

More worker to reduce the time it takes to complete work. The mechanic was shuttling between installing the tow package and attending to customers at the counter. He did a great job though and made a small discount for spending more time than anticipated

Évaluation :

5

I've encountered, no problems,

Évaluation :

4

No comments

Évaluation :

5

Spencer B, was an excellent rep. He explained everything thoroughly. I hate that window thats in front of him at the register but I understand. Anywho, Spencer answered all my many questions and explained the DropBox and all. Keep up the great work!

Évaluation :

5

Emargeea had great customer service. Very professional and helpful throughout my whole process. Great job. Love the service. Thanks

Évaluation :

5

To remind us as customers that wow may need a dolly, boxes or any other equipment that may beneficial to our move.

Évaluation :

3

When turning in equipment. Someone should really be there to accept the equipment. Ensure equipment lights are reset

Évaluation :

5

Although I rated the equipment as clean, it wasn't really spotless, but it wasn't filthy either. I feel the interior pickup truck should have been vacuumed and sanitized.

Évaluation :

1

They did not have anything prepared. I went through the steps online and they still had me take 45 minutes in store. The dulley was also not available when. So I had to leave some of my appliances which was very inconvenient. This was a very frustrating process and I expected it to be way easier. No steps to follow just handed me the keys in my hand.

Évaluation :

5

Truck winshield was dirty...loked like a spil on it inside and the interior smelled strongly of smoke. Vehicle ran well. Excelllent, friendly service otherwise.

Évaluation :

4

The truck was clean, but the low tire indicator light stayed on, and I was unable to see the milage. I was worried driving.

Évaluation :

5

Excellent

Évaluation :

5

The two service Representative were pleasant and helpful.

Évaluation :

5

Anytime I rent a truck from you guys it is a great experience for me thanks

Évaluation :

5

Excellent customer service at this location..However the truck was very dated and ran very loud..

Évaluation :

5

No problems today. Need to make the print legible on the receipt.

Évaluation :

5

Quick easy return. No issues.

Évaluation :

5

Excellent service.

Évaluation :

4

I had reserved an appliance dolly and it was not available.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

EXCELLENT SERVICE

Évaluation :

1

Tires were bad (one blew on trailer one had a leak on the truck) . Did not stay true to quote as discussed over phone . Was forced to pay for accidental coverage. Roadside assistance took 4 hours to reach me .

Évaluation :

1

No with an exclamation . How UHaul allows a manager that profiles and treat customers so poorly to stay in place is beyond me . I am paying customer that still has UHaul equipment but I returned everyone of the ones I have back to that location. Their lost !

Évaluation :

1

The store manager is very dishonest and treats customers unfairly .

Évaluation :

5

Nothing, everything was great!

Évaluation :

4

When I returned my trailer hitch I was the only customer in the store. IT TOOK THE EMPLOYEES 30 MINUTES TO COMPLETE IT. When I walked in they were looking at something on the computer. Finally, after a few minutes I was told to wait. Then I was called up to the counter and gave my info. From there I HAD TO ASK FOR A RECEIPT AND THEN TOLD THE GUY WOULD UNHOOK THE TRAILER. I PARKED WHERE SHE SAID AND WAITED ANOTHER 15 MINUTES FOR THE GUY TO COME OUTSIDE! HE NEVER SAID ANYTHING TO ME, NO THANK YOU, NO SORRY, NOTHING! HE UNHOOKED THE TRAILER, PUSHED IT IN THE SPOT AND WALKED AROUND THE BUILDING! I have used this location several times. Staff and service have ALWAYS been wonderful. Actually I and my family have used U-Haul quite a bit, especially over the last year. THIS IS THE WORST EXPERIENCE EVER! I/we will continue to use U-Haul, just NOT THIS LOCATION, because of the experience with this return.

Évaluation :

1

When I rented the U-Hall, I was told it was $19,95 per day for days. I picked up the truck in SC on 1/23/24 and dropped it of in Miami on 1/26/24. When I got there your representative charged me an extra $112 for which I was very upset about because that was not what I agreed too. The manager then said to complain to headquarters about the situation. I think it very poor management indeed and I also put extra fuel in the truck which was not taken into consideration. I would like to be refunded if my 112.00. Merci

Évaluation :

4

Excellent service à la clientèle

Évaluation :

4

Make sure vehicles are in working condition.

Évaluation :

5

Just continously be courteous to customers well done!

Évaluation :

4

I returned the vehicle with a full gas tank only to find later on in the bill that was a quarter tank empty which led to an absurd charge in the bill. When dropping off the keys make sure they give you a final receipt right there and then. Otherwise they might run the miles away as well.

Évaluation :

4

Mergee was great, very knowledgeable, understanding and helpful.

Évaluation :

5

Customer service was excellent and professional

Évaluation :

1

Gave me one day for 49$ had to be returned on Christmas Day what kind of bs is that .

Évaluation :

4

Have more knowledgeable staff available. The information provided is inconsistent.

Évaluation :

5

I don't know, I had no problems with the company they helped me. Merci

Évaluation :

5

It was a good experience with the company

Évaluation :

5

Very helpful when picking up the trailer. Very helpful when dropping it off. Also assisted with selling us extra things we needed

Évaluation :

1

Better over site of this particular location

Évaluation :

3

The truck was not cleaned. It smelled like smoke. The driver side door made a popping sound every time you open it. But it at least got the job done.

Évaluation :

3

The location was fine. The experience with U-Haul overall was below average.

Évaluation :

2

Advertise certain deals but when you get to the location the deal is said it's not for their location. Staff friendly but wasn't helpful when it came to correcting certain issues that was caused in their end.

Évaluation :

5

I like the professional courtesy and genuine concern the the staff should when they were assisting me with my purchases. I also like the clean and organized atmosphere in all the service centers. Thanks, James

Évaluation :

3

A bit hard to find. No one ever bothered to message me back. It took weeks to get a move out approval and they still tried charging me for another month.

Évaluation :

2

Although my storage location was clean, well lit and secure. The manager at this location is not helpful and when giving information from staff on downsizing my unit and getting a refund which is what was expected. They ended up stating I was no receiving a refund like told, therefore I moved out early and they kept my money. The girl in the office did not k ow how to switch my account so closed one and made a new account. All around misleading information and poor customer service.

Évaluation :

5

I highly recommend this location.

Évaluation :

5

The Change in management from 2021 made a significant improvement for service. The staff is extremely professional, friendly, and helpful. The facility is clean and conveniently accessible to get to. The only concern I see are needing more parking spaces. But overall, one of the best facilities U-Haul has in Columbia. Thank you for all you do to make your customers feel appreciated and satisfied.

Évaluation :

5

Angela Balance. Knowledgeable, efficient, an excellent example of friendly service.

Évaluation :

5

Love it!!

Évaluation :

2

This particular uhaul facility was the worst designed I've ever seen. In addition to storing my items, dropping the trailer off was a horrible experience. I would have appreciated a drive through facility vice having to back in the trailer to drop off.

Évaluation :

5

Awesome 5 years!

Évaluation :

5

The staff was fantastic. The facility was conveniently located and clean and organized.

Évaluation :

5

Was very pleased and happy with the staff and their service that they provided for me and my family

Évaluation :

5

Would use again

Évaluation :

5

I had no problem with this storage facility and would recommend it to others.

Évaluation :

1

The staff was perfect the supervisor was fat and lazy and rude and she doesn't do her job and she's a liar

Évaluation :

3

Rates a little steep and I was unable to use my discount at this location. Also double charging late fees is a bit extreme .

Évaluation :

1

My reservation for the trailer got cancelled in Monroe, GA. My reservation for storage was cancelled in Columbia, SC. Finally, even after the U-Haul employee walked with me to confirm the unit was empty my contract never got cancelled causing my bank account to overdraft. To sum it up in one word... INCOMPETENCE

Évaluation :

3

After making reservations I had to go to another store to pick up the truck. I also had to switch storage rooms due to leaking ceiling.

Évaluation :

5

The staff at this U-Haul place was remarkable.

Évaluation :

3

It was always an issue with them

Évaluation :

1

I was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I'm very unhappy and disappointed that a long term tenant would be treated this way. I'll never use nor recommend this company. Prior to this incident there was another big problem with management. I'm devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.

Évaluation :

5

The staff here is very friendly

Évaluation :

4

It took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.

Évaluation :

5

Excellent customer service

Évaluation :

2

I received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn't believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn't have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn't work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should've taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.

Évaluation :

5

I always come to this location. Great service

Évaluation :

1

My unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.

Évaluation :

5

Any issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 

Évaluation :

1

My close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!

Évaluation :

4

Friendly and helpful, I go out of my way to rent from these location

Évaluation :

5

Manager of facility was really nice and helpful to me and my husband.

Évaluation :

5

Charnetta and her team does a great job running this facility.

Évaluation :

5

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I've been waiting since March 31,2021

Évaluation :

2

Bad Experience.

Évaluation :

3

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Évaluation :

1

I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I'm also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn't have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don't worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn't receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I'm waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn't say anything until I asked her was everything taken care of and then she stated yes you're good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.

Évaluation :

5

Great service - especially from Nette (spelling)

Évaluation :

5

One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.

Évaluation :

3

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Évaluation :

5

Would definitely rent again from U-Haul. Excellent service.

Évaluation :

5

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Merci.

Évaluation :

3

none

Évaluation :

5

Great for your storage

Évaluation :

5

Fantastic Customer Service!

Évaluation :

4

Fast, convenient and very helpful EVERY time I came. Thanks!!

Évaluation :

5

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Évaluation :

1

Mean employees lazy manager has horrible attitude

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Great customer service!

Évaluation :

5

Very nice staff, prompt service

Évaluation :

5

I enjoy patronizing this location. It's convenient and the staff is helpful and friendly.

Évaluation :

5

It is always great working with U-Haul. Thanks!

Évaluation :

5

Close to home, easy to use.

Évaluation :

5

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Évaluation :

2

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

Évaluation :

5

EJ and his crew are the best!

Évaluation :

5

Everything is great! They worked with me if I had a late payment and always very helpful.

Évaluation :

4

Clean convenient quiet and secure.

Évaluation :

5

Satisfied

Évaluation :

1

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Évaluation :

5

Would do business with this facility again.

Évaluation :

1

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

Évaluation :

1

GM needs t9 be a little more polite and willing to help military members that need it.

Évaluation :

5

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.