Customer Reviews for U-Haul Moving & Storage of Springdale

Évaluation :

5

Easy drop Off.

Évaluation :

3

Had to wait 15 minutes to get waited on,,,only 1 person was working,,other thsn that a good experiance,

Évaluation :

1

1st van rented had to be returned same day due to left break light being out, and steering alignment not working properly. 2nd van location tried to release had so much dog hair in the cab seats I refused to take. They later gave me a 10' truck that I didn't end up using because the back space was too big and would've caused my items to slide and get damaged. I ended up wasting my time and money with U-haul

Évaluation :

5

Everything went very smoothly. Easy to check in and out. Very friendly staff.

Évaluation :

2

Hardly any room for trailers coming in and out of certain storages

Évaluation :

4

Stay the course.

Évaluation :

1

Over charged for mileage

Évaluation :

1

Had to rent 3 units in 2 weeks spending about $1000 in the 3 transaction first van was dirty and seats full of dog hair just discusting, windshild is all scrached up been a safety driving hazard, second unit was same dirty and doors dont seal propierty causing lots of air and noise in cabin also driver seat has a seat cover that moves all over the place(come on guys... a seat cover?臘) and last unit rented ended up getting same van (dog hair all over the place unit) again in the exactly same way i returned it...Costumer Service is totally untrained rude and poor spetially lady., I do agree is a rental but to me paying $1000 for a van full of animal hair, a tire sensor going on all the time is just bad. Will not recomend at least this facility.

Évaluation :

4

Lower prices, $60 for a car dolly is outrageous next time I’ll just spend $20 and run 15 minutes home and get my trailer to save $40.

Évaluation :

5

Easy and customer service was excellent

Évaluation :

5

Very good experience and helpful, everything was perfect thanks Mr. Ronnie P.

Évaluation :

5

Very good customer service. Good equipment

Évaluation :

2

The guy who signed me in was super nice and very helpful. However, I was instructed that I didn't need to complete the survey about the truck condition before driving off with it. Come to find out later I was charged an extra $48 for missing/ damaged furniture pads that I didn't even use. Had no idea they were or weren't there and can't really argue it because I was told not to complete the survey. I won't be renting from U-Haul again.

Évaluation :

2

When I drove up to check-in. The young lady who was vacuuming the vehicles was on her phone. I had to initiate conversation. Then she went inside to grab a young man to open the gate to the rear parking lot. I waited 15 minutes no one came. I had to back the car hauler in with a 40 Ft Motorhome and disconnect everything myself. My wife went inside to ask for assistance they had one customer and on person working at the counter. It took us 1 hr from the time I pulled in to be finally checked out. No since of urgency and not enogh workers at the counter. I don't know if I would use this location again.

Évaluation :

1

To many homeless and druggies hanging around the facility coming off the train tracks. They sit and sleep in the empty trucks that are left unlocked and open at all times. Had to bring another person with me as I loaded my trailer of my stuff just to watch the trailer that they didn't go thru my stuff while I was inside loading carts to bring out! Then while I was making some trips I noticed they are paying for units inside and have codes to get in which they have the right I guess but I don't feel safe with them around the whole lot out front needs to be fenced off for better security and the lack of enough staff they stay busy inside till they rent trucks they don't know who is hiding in trucks or the storage units! And after all the Rat droppings I found in my unit from someone have food or something they shouldn't have! I will not tell anyone to rent here as long as that is not addressed. But on that same note I've had units at different companies and they all have this issue so it's not just a Uhaul problem but if you want to stand out and make your customers feel safe it would be a good thing! This is an issue that slowly started getting worst over the last year and I was part of a massive clean up of the homeless camp that was in the woods right next door and the hundreds of people we had to clean up after so I'm well aware of this issue at hand and willing to answer any questions you might have to make this better for everyone but my time here had to end. But the staff even with all the turn over for I think the 8 years I was here they are helpful and if they don't know something they are up front about it and find another staff that can help. Thank you for the time to share my thoughts. Have a great day Peter Wilson

Évaluation :

3

When I picked up the trailer on a Saturday morning, they were severely understaffed. Waited in line for about an hour. Other than that, everything was smooth. I returned the trailer on a Sunday afternoon, just after 5:00 pm, when they had just closed. One of the employees was on his way to his car and offered to help unhook the trailer, which he did. I appreciated his help, especially since he was off the clock.

Évaluation :

3

I was not completely happy with certain aspects of my overall experience. I preordered equipment for my move, but not all equipment was available when I arrived to pick up the truck. I had to purchase a furniture dolly from UHaul, which could have been more helpful. So, I had to buy another one from a retail store of better quality. You had no appliance dollies, and I had to move a refrigerator. You should create a system that can accurately track equipment at individual locations. The store manager upgraded me to a 20-foot truck because the 15-foot truck stopped in the parking lot. How often do you all service the trucks? The staff was helpful and courteous. You are all putting the staff in a predicament by explaining equipment availability for a move or the lack of equipment. That is not fair to them. I was disappointed.

Évaluation :

3

The location is under staffed and poorly trained. I rented a tow dolly and it had to be loaded then unloaded and re loaded correctly. Very timely.

Évaluation :

1

More help at this location I filled my fuel tank back to correct level and was still charged 10 fine.

Évaluation :

4

The truck I rented, needs to have serious work done to it. Did not feel safe to drive.

Évaluation :

5

Lower prices on accessories when renting trailers. Thanks for the fast service of getting what I needed .

Évaluation :

5

Ronnie was very helpful and made the process stress free

Évaluation :

5

Good people , very helpful

Évaluation :

5

The gentleman were very professional and helpful The best service I ever had at Uhaul was in Springdale, Ar The girls in Jackson,Ms were very rude and unprofessional

Évaluation :

5

Clean out the trailer’s bed mine had gravel and dirt in it.

Évaluation :

3

The van was very dirty- had animal hair all over the seats, odd smell in the van, and something was spilled in the back of the van. I took pictures when I picked it up just to make sure I didn't get charged for someone else's mess. It also seemed to struggle to shift and was not full of gas when I picked up. Staff was nice, but equipment was poor.

Évaluation :

3

While the person working was very kind and helpful, we felt badly for her, as the location was woefully understaffed. The line was quite long, despite the lady who helped us (and one other guy) doing their bests to keep things moving. The truck and equipment were great, except for two things: the mileage was definitely awful (We were ready for bad mileage, but it surpassed our expectations in a negative way) and the gas gauge stuck as we were refueling to return the truck with the level the same as it was when we got the truck. For some time, the gauge stuck on "half" (we needed 3/4 of a tank), and didn't move again until it made the miraculous shift to "full." This cost us an extra $25 at least, and we were not compensated for the excess fuel, although we certainly didn't exceed the requirement by choice.

Évaluation :

5

Dropping off the trailer was very easy and the employee was very helpful

Évaluation :

5

Did not receive a hand truck, did not need it after all. Thanks UHaul team!

Évaluation :

5

Very helpful with the return of the trailer.

Évaluation :

5

I love the staff here! They are always so kind and helpful and very understanding! They have always had the truck to fit my needs and go above and beyond to help!

Évaluation :

5

Great customer service!

Évaluation :

5

Everyone was extremely friendly and helpful.

Évaluation :

5

This place is so consistent! We use them all the time, and are never disappointed. Always give great customer service.

Évaluation :

5

We just dropped off the truck. Did not even have to go inside.. very auick and easy!

Évaluation :

5

Keep up the good work.

Évaluation :

2

Display some integrity

Évaluation :

5

Same as the pick-up place. Well organized and very professional.

Évaluation :

2

I called location to ask about dumpsters to throw away old boxes, and I was told they weren't for public use. Mind you I didn't take them up on the "free" storage unit. Money hungry corporations know nothing about customer service. Don't know if I would use them again. I'll pay more and use Penske.

Évaluation :

5

Excellent staff, and very helpful. Cleanliness is way above expectations.

Évaluation :

5

Well run location ... I had to upgrade my trailer after seeing the sizes and they got me switched up with no problem.

Évaluation :

3

I will use another company because we picked the truck up drive to our house to load and drove straight to new house and then to U-Haul and was charged for 30 additional miles when I wasn't allowed enough miles to get to destination and we had the fuel where it was when we got it and was charged for fuel. I have related a lot from you but won't again. .

Évaluation :

5

10/10 would recommend.

Évaluation :

2

Significantly raise the level of professionalism and urgency. The pace that the folks at this location work is painful to watch. I own a moving company and rent often. They are very nice, but their desire to take care of clients is clearly not there. There are a couple of other locations in NWA we use where the service level is much higher.

Évaluation :

3

They didn't know the equipment was checked in, very stressful

Évaluation :

5

Super great/ friendly staff morning & night

Évaluation :

1

The guy assisting was very reluctant to assist with the auto transport. Upon arriving in Tennessee, the guy here pointed out how he didn't even strap my car down as he should've. If not for favor of God, the drive could've been disastrous. Thankfully God showed me favor, myself, my BFF and my Benz made it.

Évaluation :

5

Very accommodating

Évaluation :

5

Exelent service!!!

Évaluation :

5

Picking up and dropping off the truck was extremely easy and convenient. I appreciated everyone's help!

Évaluation :

1

I had an out of town rental for two days and I was charged almost 600$ for a rental that showed in town for one day this information is not correct and I would like my deposit back and my balance paid off please. This is the drop off location my fiancé left the uhaul.

Évaluation :

2

Only two people on duty to do everything resulting in a 30 minute wait to get checked in . Some customers that didn't have reservations walked out the store. Drop off was somewhat better

Évaluation :

5

Uhaul provided everything needed to safely protect my belongings. I would definitely recommend to friends and family.

Évaluation :

5

Nothing! At check out and check in service was perfect. Everyone was courteous and professional.

Évaluation :

2

Trailer had bad tire and had to request a new one be put on. No experienced people to check me in on my return had to wait until someone to get back from test drive to check me in wasted 35 minutes.

Évaluation :

5

They need to leave the bathroom unlocked besides that wonderful place

Évaluation :

5

No problems, no issues. Great experience.

Évaluation :

3

my only problem was having to wait 15minutes before someone came to the front desk to check me in. There was a lady in front of me that waited longer. Took me a while to leave the truck that night, but that was probably on me.

Évaluation :

4

More high demand items such as queen size mattress covers kept in stock

Évaluation :

1

The employees are disgruntled the bathroom is always locked to paying customers because there’s a homeless problem outside the storage is locking the bathrooms everyday I was there

Évaluation :

5

The staff was amazing, especially Jamus. My son and I were having a hard time trying to unload a big refrigerator off the truck, when Jamus comes to the rescue with an appliance dolly and help us unload it. He also helped us put it in our storage locker. Thank you so very much Jamus for ur help.

Évaluation :

3

I made a reservation online for a climate controlled unit. When I checked in, I was told there wasn't a climate controlled unit and the staff member "didn't know why" they would say there was. The units are poorly set up and access is from one point only -far, far away from the unit itself. Not at all what I expected

Évaluation :

5

Robert was very friendly, courteous and very helpful! I give him 5 stars!

Évaluation :

1

Staff can not be found for anything

Évaluation :

3

The lady who rented us the unit was not friendly everything else was fine.

Évaluation :

3

i was dropping off a truck. i had been in for over 23 hours and rhe kid cleaning rhe trucks says rudely if i didn’t go out and clean my truck that he would have to charge me for cleaning it. ok so i went out and threw a few coke cans and wrappers away. that was it. now for him not to be able to do that and still charge me is beyond me. but whatever. orherwise rhe experience was good

Évaluation :

5

Very grateful for our storage. And grateful for them being patient with us figuring out the security codes and for the entry doors.

Évaluation :

1

I was signed up for the first month free , then for no reason was billed for it as I had not needed the unit any more

Évaluation :

2

Back section of inside storage badly lit and much hotter than front. Always had to stand in long line to get help from staff. Was told access hours was same as office hours with no exceptions even due to 103 F heat during day hours. Musty smells when walking through back section. Was difficult to park in loading zone due to trailers parked so close to parking spaces. I moved to a better storage company for the same price.

Évaluation :

2

I had to make 3 different reservations for one unit. I did them online but when I called to ask questions, no one could find my reservation even though I had a confirmation number. I had reserved the smallest unit available on the ground floor. The 2nd reservation that I made with Stephanie on the phone, she didn't mention that it was upstairs...so when I arrived at the unit to move my items in I had to select a different unit that was not upstairs and a much larger unit than I needed. Cost me over twice as much. Then large unit I was given, was filthy and full of bugs...but I instructed my daughter to clean it before she checked out so we didn't get any additional charges. Then I ended up being charged for two units! I had to call and get one credited back, which was easy. However, the whole process was difficult and I will not be back.

Évaluation :

2

First of all when you enter the facility you have have to stand and wait if there is another customer and No one even says hello or I'll be right with you. Also when you move your things out before the due date you SHOULD be given a credit. Any other place would do this.

Évaluation :

1

My storage unit was broken into and all my jewelry, tools, and beloved childhood stuffed animals were stolen. Uhaul did nothing to prevent this and left their gates open and unlocked all the time. I was there for less than a month when this occurred. So many precious memories and heirlooms lost.

Évaluation :

4

Was not aware my unit required a FLIGHT OF STAIRS TO ACCESS. Who knowingly would rent a storage unit requiring a buggy to unload a truck piece by piece onto...push buggy 50 yards from climate control to NON CLIMATE CONTROL thru swinging doors, unload each piece, manually carry it up a flight of stairs to another buggy...push loaded 2nd buggy another 25 yards to a 5×5 unit under a metal roof in AUGUST. I was by myself! 62 years old! But I did it! I will never do it again and will warn others of the fact it was a surprise.

Évaluation :

5

The staff was very friendly. Offered to assist me many times when I was loading my storage unit and unloading it when I closed it out

Évaluation :

5

It has been a pleasure doing business with Springdale U-Haul over the past nine years.

Évaluation :

3

The loading/unloading area is very limited in this location

Évaluation :

1

Please call or email for the full extent..

Évaluation :

4

The door to the unit was open when we got to it. The door is very hard to close. We didn't figure that out until we got the unit completed filled.

Évaluation :

1

I made a reservation online for a drive up unit several months prior to move-in. I called closer to time to change the move in date a few days earlier…no one had record of my reservation even though I had email confirmation. She made me a new reservation. I called day of move in because we were unable to do the online checkin….again mo reservation to be found. She made another reservation and I gave payment. Got to the facility only to find out we had been given an upstairs unit…which was unacceptable as I requested a drive up unit. There was a drive up unit available although much larger than we needed, more expensive and filthy.

Évaluation :

1

We had a very frustrating experience with our U-haul trailer return and check in for our storage units at the Rogers, AR 8th street location. When we arrived at the 8th St location, the GM, Tanner Theobald was not friendly, nor helpful in anyway whatsoever. He was not informative or even apologetic that their elevator was broken. I am disabled and had no choice but to drive to the Springdale, AR, due to the elevator being out of service and him having no 1st floor storage units available. This caused us to be charged late fees upon returning both of our trailers to our original drop off location in Rogers. We inquired about changing our drop off location to the Springdale location, since we were there anyway and were simply told "It's cost prohibitive. You'll need to return them to the Rogers location. Both locations were understaffed which caused us even more delays thus causing us to be even later. The gentleman that checked us in at the Springdale location was friendly and helpful, but failed to give us full access instructions, which again, caused us further delays since they were short staffed. The ONLY redeeming experience I received was from James, at the Rogers location. He was the only person that understood my predicament.

Évaluation :

3

I need some help with an ongoing problem with U-Haul. I completely moved out of my storage unit on May 24, 2023. At that time, the customer representative assured me that he would stop my auto payment charge monthly charge after he checked my empty storage unit # 2263, Springdale, AR. However my Bank of America MasterCard showed a complete June charge for $65. I called your toll-free 800 number 3 times @ got two different people. The last one said the storage unit personnel would have to take care of that & transferred me. Someone answered the call but it dropped shortly thereafter. So I then went back into the Springdale office and asked for a credit back to my MasterCard and the stopping of the automatic payment charge for a unit that I was no longer in. The customer rep told me he could not do that, but the manager Miss Graham would have to do that. I called her cell phone twice and left two messages. Never received a call back, so returned to the Springdale office a second time. at that time I got a great customer representative who called a manager. The manager said he would stop the automatic payment enrollment that day and I would get either a check in the mail or a credit back on my MasterCard. I would appreciate a follow up on this problem as I have no other communication or charge back to my MasterCard. again, I moved out of number 2263 storage unit in Springdale, Arkansas on May 24, 2023 Thank you, Linda Thompson, 479-236-7187, Sunshinelt23@gmail.com

Évaluation :

1

My storage unit was robbed and I filed a claim with rep west and they denied the claim because u haul failed to redo their part

Évaluation :

5

The doors to the unit are a little small, but we made it work. Merci.

Évaluation :

4

While I would recommend this facility for the area and cleanliness, the pricing is a bit high. I know the storage spaces are very limited right now, but I would advise another to thoroughly check for better prices. Otherwise it was a fo

Évaluation :

5

Manager made correct

Évaluation :

5

Manager rented out locked storage unit

Évaluation :

5

The young man who rented me the space was very friendly and helpful. Also while I was moving a young lady employee offered to assist me and asked to make sure I had what I needed.

Évaluation :

1

I have had terrible experiences every time I rent a new storage unit, and the one I got yesterday will absolutely be my last with u-haul. The manager cannot be reached. The units never get unlocked when they say they will. I was forced to accept a wrong unit because no one would do their job to go unlock the unit I originally requested, only to find while the movers were on the clock that the wrong unit was so short I couldn't fit my refrigerator inside. So I ended up having to pay the movers for an extra day of work and an extra day of a u-haul trailer due to your staff's failure in the first place. Your incompetence has now cost me at least $200 extra than it should have, not to mention the HOURS Ihave waited around for your staff to unlock doors half a day or a full day later than they said they would. I will strongly urge anyone I know NOT to ever rent from your facility again, for their financial well-being and sanity.

Évaluation :

5

Great workers really great people they help you so much

Évaluation :

5

Each of the people I talked with to arrange my storage unit rental were very knowledgeable, patient, and helpful. Emily, in particular, was great. Uhaul will be my first choice for any future needs.

Évaluation :

5

I really don't know I rented it and then I didn't need it so I canceled it and never visited the location and was just no add. I just paid for it. I never used it like 24 hours.

Évaluation :

5

Customer service was great but your trucks really do need an upgrade.

Évaluation :

2

The staff was friendly and very helpful. However, I was extremely disappointed to find out I didn't have the storage unit I reserved a month before arrival. I was informed by the front desk associate that "even though you have a reservation, it's still first come, first serve." As a result, I had to settle for a storage unit that was much smaller than I reserved and I'm now left with less space than I need.

Évaluation :

5

We are sorry to go but will be back to rent a truck for our move.

Évaluation :

5

Staff was very helpful in all my needs

Évaluation :

5

My move got interrupted by a winter storm. I could not get to the truck to unload it. They were so great to work with me. Jamal was so nice and professional on the phone. I couldn't unload the truck, therefore they had to scramble to find another truck for the next customer. But, they never made me feel like I was putting them out or being an inconvenience. Super helpful! Very professional!

Évaluation :

1

I paid for 24/7 access and my code didn't work. I then got stuck behind a fence last night trying to move in. The Unit smelled like mildew so I'm hoping my stuff isn't moldy when I move out.

Évaluation :

2

Reservation was made online and when I went into the facility, the reservation could not be found even though I had my reservation number. After almost 45 minutes and being told several times they did not have a unit for me, one was located but at a higher price than what was given to me in my reservation. The representative said they could not override the monthly rate (although paying for a year upfront). We settled on a 13th month free and paying the higher price although the 13th month was communicated as a benefit of paying the original amount for a year in my initial reservation. At no time did the manager, Emily Graham, take the time to help or even come out of her office to assist me or her employees that were struggling to correct the situation. A unit was finally located but I could not move in as it had to be cleaned out first. While the employees that actually tried to help me were very nice, they clearly did not know how to navigate the system to handle my situation. Most disappointing was the laziness of the manager and unwillingness to lift a finger to help. I would only recommend this location because of the employees on the floor and their willingness to help customers.

Évaluation :

1

Set up everything in advance, but after loading all my stuff to be taken to my storage there was a lock on the unit, it was already in use. They had three high schoolers working. I had to wait two hours before I was assigned another storage unit, but because of it already being late hours I was made to open the back gates and lock the loaded truck in the back (a 24 hour hold). When I returned the next day the storage unit was twice as much a month as I requested. This place has no proper security, and nobody working that knows what they are doing.

Évaluation :

1

We have rented this storage room for many years (2011). We noticed recently that it was being pilfered regularly. Several items - 50 yr. old toy Tonka truck was missing, boxes with decorative pumpkins were gone. One day a LARGE box with only 2 pumpkins was there - two days later, box and items were gone. We have spent a great deal of money for this and we expected it to be safe and not plundered for garage sales, etc.

Évaluation :

3

staff was lovely and helped us with what they could. unfortunately our unit was broken into and nothing done about it

Évaluation :

5

Very personable and professional.

Évaluation :

5

Very friendly and knowledgeable staff

Évaluation :

5

The young man that helped me was very professional he went over and above trying to help me find the perfect size storage unit that I needed.

Évaluation :

5

Everything was perfect. The employees were super helpful the storage building was nice just what I was looking for.

Évaluation :

5

Nice people if I had any questions all I had to do is ask.

Évaluation :

5

La joven que me atendió fue muy amable sin hablar español ella puso todo de su parte para dar me un gran servicio

Évaluation :

1

Staff was always rude and not helpful. Towards the end of my rental time the price was increased but yet you couldnt use the front door majority of the time. You then had to use the side door but yet there was only maybe two spots to park in to unload your stuff due to all the crap and trash laying around on the side. Trying to get through on the phones was the most ridiculous time consuming waste of time! I will never uhaul again and this place just takes the cake on crappy business!

Évaluation :

5

na

Évaluation :

4

Some new people there are a little lacking, but the people that have been there a long time were very helpful

Évaluation :

3

One of manager needs to learn how to make peoples get more relax without getting stresses .........but two of genareal manager really doing good job to help peoples to keep them deel better to know we all can get done without any worrier.......keep up

Évaluation :

4

It seems the facility is a bit under staffed. But the workers are very helpful and doing the best they can, with the work load and 100 degree heat.

Évaluation :

1

It was chaos. I had paid for a month but they removed me from the system and rented the unit to someone else. Trying to get it fixed was a nightmare. Management is completely unprofessional.

Évaluation :

5

The General manager of that store is very helpful.

Évaluation :

5

Everyone was always helpful and kind. Thank you!

Évaluation :

5

The unit was not unlocked and there was no padlock in the unit as stated in my confirmation text. These were not a huge inconvenience, just thought I'd point it out that the process was not what was stated. Staff members were super helpful and polite.

Évaluation :

3

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

Évaluation :

5

I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don't appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.

Évaluation :

5

Good management, excellent service 5 stars..

Évaluation :

5

Great Staff and Always willing to help.

Évaluation :

5

Thanks Dedrick! :)

Évaluation :

1

Paid two months of rent in June for July and August. In September went to the facility and paid for September. Then on September 3rd corporate took two months rent out of my checking account saying we were two months behind. But according to the general manager we were current and had never been behind otherwise we would have been charged $60 for two months late fees and $50 to reinstate our storage rental. That never happened so obviously the guy that took the two month payment didn't show it on the account with uhaul corporate.

Évaluation :

5

Everybody knows moving sucks your people at least made it somewhat bearable

Évaluation :

3

Talked to 1 person they said they didn’t have the size unit I needed and my wife talked to someone else and they found the unit I needed 😏

Évaluation :

5

The new manager,Dedrick (I think his name ?) is wonderful. Truly cares about customer service. He also has a staff that are all helpful and friendly as well. I would recommend this location and I would use again.

Évaluation :

5

Dedrick was real nice, and very helpful. He was willing to listen, and address any concerns. He also provided effective solutions, when it was necessary.

Évaluation :

5

Great storage unit, Friendly staff and exactly what I needed. I felt safe going to and from the storage unit.

Évaluation :

1

AWFUL. Second time we've reserved equipment here and they have not had it. Terrible customer service, inconvenient, dry staff, poor facility. If I could give it zero stars I would.

Évaluation :

4

Called to set up autopay and they didn’t do it so we got charged a late fee when it was time to pay.

Évaluation :

3

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Évaluation :

5

The person was very helpful and very friendly. I was very happy with my service.

Évaluation :

5

todo muy bien exelente

Évaluation :

3

The check-in experience was awful.

Évaluation :

4

Dedric was super funny and nice! he was really helpful when it came to getting everything gathered and teaching me how to go about things.

Évaluation :

1

The check in process was a joke, I was in line for over 20 minutes, then it took the person a long time to find my reservation, which I did online. I also purchased a lock, that was not there, the General Manage said he was going to go to another location across town and would have it in 30 minutes. When I returned after 4 hours, a new staff was there and i had to explain the situation two more times and no one still had the lock. Move my things in and still no lock. My husband had to run to Walmart for a lock and still made it back before the General Manager. Austin the final person that helped me was very nice and seemed genuinely sorry about all the issues and refunded my money for the lock. Nice facility, but the management was a joke. This was the worst customer experience I had in a long time. Moving should be the hardest part, but checking in to U-Haul was the hardest thing.

Évaluation :

5

Great staff ! Very polite and professional.

Évaluation :

2

My reservation was given to another customer and it took 45 minutes to get it straightened out. Additionally, the process for our storage unit was not well explained plus it wasn't even accessible when we initially wanted access.

Évaluation :

5

Merci

Évaluation :

5

Good price and services

Évaluation :

5

They have good deals and very happy I went thru uhaul for storage and moving truck.

Évaluation :

5

Good customer service

Évaluation :

5

I appreciate how helpful everyone was The manager went above and beyond to get our u-boxes delivered and picked up in a timely manner. The manager was always helpful when we came in. The staff were also attentive. They even helped me open my storage door that was too heavy for me. 'The u-boxes were a handy way to move from Oregon to Arkansas. The process took 6 months from the time we loaded 1st box (we used 3) until we just cleaned out storage unit this week. Thank you so much!

Évaluation :

4

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Évaluation :

3

I asked the guy would I get a refund for partial months rent he said no. He said that is "uhaul" thing.

Évaluation :

3

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too short

Évaluation :

4

Some of the employees were unprofessional at peak times but all in all ok experience

Évaluation :

5

Great storage space for the time we had to store our items, great place!

Évaluation :

5

Freddie was kind, funny and great to work with. Merci.

Évaluation :

1

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Évaluation :

4

Stairs + stuff = sucks

Évaluation :

5

I had to have a storage unit for abt 3 yrs. Once, someone moved things into a unit next to mine, and his stuff had roaches, and they got into my unit. I told the mgr, Freddie, and he went and got 2 bombs and set them off in my unit, then gave me another unit the same size to move my belongings to. It kept my belongings from getting infiltrated with roaches, and I am very grateful to him. This was at the U-Haul on Twin City Ave. in Springdale, AR.

Évaluation :

4

Overall we had a good experience but this comment is directed to management and not the employees. The only downside was on our move in day. It was the 1st day of the month and there were only 2 people on staff to handle the crowd. It was a 30 45 minute wait in line, (at least) to get to the customer service rep and this was after a tiring cross county move. The staff did seem to answer everyone's questions and didn't rush to get to the next customer. I truly felt sorry for them as everyone (young, old and those with children) just needed to be waited on so they could get done and out of there. We were there 3+ hours past closing and the crew still had customers waiting and trucks to check in. I would assume that the first and end of months are ALWAYS hectic and feel the store should be fully staffed to provide a better experience for the customer as well as less stress for the staff.

Évaluation :

4

Only concern was the "climate control for comfort" was 45° to 80°+. Should just call it rainproof

Évaluation :

5

Very professional and very helpful! I would recommend

Évaluation :

1

On monday I did came to the store and someone askme how she can help me, I told her that i need to speak to MR Fredy, At that time i dint know who is mr Fredy but when i answered to the nice lady; everyone silence for a minute, after i see no one wants to talk to me, i ask: " is he here" then Fredy starts to talk to me , he was there sit doing something at his computer, he talk to me unfriendly and stated that he is attending an other customer on the computer, ( I asking somebody from customer service call me please to do more details 4795309427) . again all this stared saturday when i went to the store and ask my refouns of 2 months that i pay in advance, an employee call Fredy and after the employee finish the calling, he said to me tha his boss told that the sstore do not have a sistem to refound my money and that star the problem saturday and finish last monday. Please have someone call me , in order this bad experience do not happened to an other customers

Évaluation :

1

Everyone seemed nice, but they very obviously didn't know what they were doing. One lady didn't know which application to use to start a reservation for a storage unit and tried to rent me a truck before being corrected by a coworker. Another lady called her district manager three separate times while we were there for things that should have been able to be handled on site. She also didn't know where my storage unit was. By the time she found a map, I had already found my unit myself. The third employee who set up my unit seemed confused as well during the reservation process and had open wounds on his dirty hands, which is concerning during the COVID-19 pandemic. All the people here need to be better trained and more competent in their duties. I understand there were two people in front of me, but it should not have been a 30 minute wait time to be served. The employees seemed perpetually confused, and struggled to do basic tasks like unlocking trucks and printing copies of contracts. I spent two hours at Uhaul, when I should have spent 45 minutes, max. I'm a college student, so my parents drove five hours to help me pack. My experience here put us so far behind schedule that we had to spend an extra night traveling back home. The facility was nice, but the customer service was terrible. I would never rent anything in store from these people again. The only bright side was the free month of rent.

Évaluation :

5

Excellent 

Évaluation :

5

The facility is spotless and the staff is fantastic!! I highly reccomend!!

Évaluation :

5

Great customer service, after a busy day. Great communication and greeting. My husband and I we appreciate all your help. Merci.

Évaluation :

4

😊

Évaluation :

4

Friendly people, always willing to help!

Évaluation :

5

During a stressful and time sensitive period, many questions were asked of the staff and manager Freddie. All were helpful, kind and sympathetic of the situation.

Évaluation :

1

Key card never worked, they could never figure it out. They only allow 24hr access when you pay more per month even thou there is no security or employees there, they just want to be greedy.

Évaluation :

5

N/a

Évaluation :

5

Very good storage facility.

Évaluation :

4

Thanks

Évaluation :

5

They were very helpful with everything!

Évaluation :

4

Service was fine

Évaluation :

5

Gretchen was helping a customer before me and checked in with me a few times letting me know she would be with me soon. She made the process quick and easy and was so nice!

Évaluation :

5

Good experience

Évaluation :

4

Great place

Évaluation :

5

Our daughter felt safe moving in and out and the facility.

Évaluation :

3

I paid for storage on the 2nd for a full month and moved out 3 days later. I thought it would be appropriate for me to get some of my storage fee back, since I have never been late for 2 years.

Évaluation :

1

An employee cancelled my unit the day after I ordered it. I was also told they could not claves their cameras when I told them I thought something went missing or was stolen.

Évaluation :

5

Thank to all of you

Évaluation :

4

Fast efficient no paperwork

Évaluation :

5

Merci.

Évaluation :

5

Very nice people, knowledgeable , helpful.

Évaluation :

4

This is a nice facility and upgraded the surveillance system since my unit was vandalized - which is very good. The staff is nice, but the UHaul res system needs major upgrading. Expect a wait.

Évaluation :

5

The lady that checked us in was great She had 3 or 4 separate probs w/the acct but didn't stop until she got it! The man working helped out some was excellent as well! Thx guys! Great jojob! Yall ROCK

Évaluation :

5

Great staff, excellent service. Professional and friendly.

Évaluation :

4

Thank you for the curtsey of the employee's.

Évaluation :

5

I had great customer experience with Springdale Uhaul Storage. Staff was really nice and friendly.

Évaluation :

5

Great customer service, was in and out in no time.

Évaluation :

5

Great people to work with.

Évaluation :

5

Super clean storage spaces.

Évaluation :

5

Great people to work with.

Évaluation :

5

Very knowledgeable and professional staff.

Évaluation :

3

I had ask for 2 days to pay,cause I was getting a lien, the lien was added anyways cause I asked in Friday and paid in Monday. I would like to request the lien fees be removed and applied to my accoun

Évaluation :

5

Great employees and alot less paperwork than i expected.

Évaluation :

5

I’ve been using this U-Haul facility for years, and am always impressed at their courtesy and customer service!

Évaluation :

5

It was good experience for me

Évaluation :

5

I really appreciate the time they took showing me the storage areas and I liked all the packaging materials they had to off and will certainly use those.

Évaluation :

5

The staff was helpful,very friendly.I'm tying this on the behalf of my husband. They had come out to the car,to tell my husband that he recovers,&start to feel better. He just got out of hospital.

Évaluation :

5

Merci

Évaluation :

5

The staff was helpful and friendly.

Évaluation :

5

Everything was great . Hours of operation were perfect . Size of our storage unit to the price we paid was spot on . No complaints.

Évaluation :

3

They charge me twice I have to go back and ask for refund

Évaluation :

5

Skylar provided excellent customer service

Évaluation :

3

excellent customer service. there were a couple of errors, where my storage was supposed to $44 mo. they did not find my reservations, so they gave me a bigger storage. They rep found a solution

Évaluation :

5

Great facility. Very friendly and helpful staff. Kevin was outstanding. Merci!

Évaluation :

5

I’m new to the Arkansas area and I sincerely appreciate the great customer service I’ve received at this location on the three separate occasions I visited it!

Évaluation :

4

When I first visited I did stand at the counter for about 7 minutes before anyone spoke to me even though there were a couple of people back there, no other customers, and no one on the phone.

Évaluation :

4

.

Évaluation :

1

Because I was robbed along with 4 other units. I was made to move or pay rental right after even though this traumatic situation was occurring. I did not feel any peace or security or end results?

Évaluation :

1

The staff made our move difficult by creating unnecessary delays in access to our units. They made statements to us ('Freddie' & 'Robert' in particular) in an attempt to assault our state of mind.

Évaluation :

5

Used for short term storage in between college leases and everything was great. We ran into one issue involving after-hours access but was able to get it quickly resolved by calling customer service

Évaluation :

5

Very easy to deal with. Online pay was so easy & when we were ready to move out, we just had to tell them a few days before. Facilities were clean & well maintained. I would highly recommend!!

Évaluation :

5

Freddie, the branch manager, was fantastic! A truck not being returned on time delayed my own move, but Freddy & the whole staff did their best to fix it, ultimately providing storage & compassion. 

Évaluation :

5

Indoor facility

Évaluation :

5

Great storage facility with plenty of air conditioning and heat for year round units.

Évaluation :

3

Issues with speaking to the corporate call center and the info that was relayed and carried out vs. in the actual store. Seems like a big problem they should fix soon. The store helped us out though

Évaluation :

3

For those that have to climb stairs it would be nice to have a ramp. It's hard to load and off load and load again. Especially if your not s young person.

Évaluation :

5

Personel very friendly and helpful.