Perfection! Keep up the great work!
Akash S | Online Move InCustomer Reviews for U-Haul Moving & Storage of St Johns
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
Michael WThe customer service from the counter was zero. The truck was a piece of junk that should not be on the road. Very very very poor rental vehicle and service. Worst I ever had .
Gary DLittle expensive
Amritpal SCustomer service and prices
ABHIJEET SThe guys were great, service counter was quick and the return guys was very good with getting me back to other things.
Darrell JGreat staff and service.👍
albert TRien
Andrew WI recently rented a truck from U-Haul on Kenmount Rd. in St. John's and wanted to share my positive experience. The staff there were fantastic - friendly, helpful, and efficient. They made the rental process quick and easy, answering all my questions and explaining everything clearly. The truck itself was clean and in good condition, which made the move much less stressful. Overall, I had a great experience renting from U-Haul on Kenmount Rd. and would definitely recommend them to anyone needing a truck rental in St. John's.
Latif IGreat rental experience. Professional staff, got me going quickly, truck clean and full of gas. Same thing on return, fast and easy. Friendly. Rent from these guys.
Michael JVery stream lined return. Attendant was there as soon as i pulled in whole process lasted 2 minutes.
Ryan BPickup Location - Didn't provide carts nor all the blankets that were ordered. They also did not tell me about how much gas was in the truck. A windshield scraper for the snow would have been useful as well.
ANDREW L | Premières impressionsMerci
Hassan ANothing!! Excellent fast friendly service always!!
Jody HStaff were great to deal with
william bThe guys that helped me were really great. I'm using this after a break up so I expected the experience to be alot harder, but they made it much easier than expected by joking with me and making it fun! Honestly had a blast dealing with them
Morgan C | Premières impressionsExcellent customer service, keep doing what you're doing.
Leslie PNothing to improve upon really. Check-in was quick; the trailer was perfect (with a ramp); and stop off was very efficient as well.
Shane CGreat staff, easy to get along with and joke around. A very positive exp.
Nathan BHave at least one 4x4 truck at each location!!
Matthew AWhen I addressed that I couldnt return an undriveable vehicle I was told I was responsible for the return of the vehicle.
Joseph KEverything went very smoothly!
jason sVehicle was dirty inside. Driver side wiper in bad shape - did not clean windshield properly. Gas gauge stuck - would not move when refilling. Eventually I knew something was wrong. By the time I arrived to U-Haul location it unstuck & I had put more that 1/4 tank extra in the tank. Advised the attendant. Told me nothing he could do - no reimbursement.
Bert HClose distances and high wages
marwan kThe guys I dealt with were excellent to deal with they went out of there way to make sure I was satisfied
Wayne SCustomer parking would be great while making a move in the U-Haul equipment, having a place to park my car while gone would be a Hugh help.
Mark AThe staff at this location were nice and did their jobs. That doesn't mean I'm not still mad at Uhaul for changing the drop-off location I picked and refusing to do anything to take responsibility for that. I now had to pay for a taxi on top of everything as opposed to walking back like I could have if Uhaul didn't enjoy making things harder in every way.
Madison AThank u very much
Hady TWe rented a uhaul from kenmount road location. When we were checking out our truck, the associate mentioned truck insurance and me and my roommate opted into the insurance. We had a conversation about saying how the insurance was a good idea because a tire alone is $300 so we should pay the $16 now rather than possible having to dish out more for damages to the vehicle. We had the truck over night so when we're done with the truck last night we locked the doors. The next morning we tried opening the doors and the key went into the door but it didn't turn. We call the kenmount road location and we were just told to call the road side assistance number but that this service wouldn't be included. We asked why this service wasn't included because we opted into the insurance on to the truck. The associate told use since we didn't opt into the $5 insurance fee the service wasn't included. My roommate and I were not aware of this fee because nobody had mentioned it to us. We asked if we could pay the fee now but he said no it had to been paid within 15 minutes of the service. We are very unsatisfied by the lack of communication with your associate and customer. We asked if someone could come down as see without a charge and we were just told "it's busy" and "I would just try the key the same way you guys are." Since we are a paying customer who wasn't aware of the insurance fee it was very disheartening to know that we didn't do anything wrong but still would've had to dish out another hundred dollars because the associate didn't make his customers aware of the insurance fees
Janessa BExcellent service ….trailer was as expected… U haul does not disappoint.
Bill EWhat a wonderful experience
Chris CHad a reservation for Sunday and changed it to Monday due to the weather on Sunday. I went there on Monday morning to pick up the keys to give to my driver..... That is when i started to receive the worst customer service I have ever received. First, I was not allowed in the building even though i had a reservation. the agent asked "Do you have a reservation, I gave him the name on the reservation and he closed the door to check. I had to wait out in the cold, then was told I could not just pick up the keys and had to remove the van from the property, informed him it would be for about an hour. Which we have done many times in several locations before. When my employee came to the office I took him to get the van, the same employee .. Lucky Me. checked me in, and told me the van was out front; first, we had to find the van then we had to clear it off and get it out of the snow. We had the van booked for 2 days, to return on Wednesday, February 21. I returned the van after a couple of hours and booked a van from Enterprise. I have to say this had to be one of the worst customer services I received in a long time, not sure if it was due to lack of staff or its just the way the company operates. Overall not impressed.
Wade HI rented a 6x12 enclosed trailer. It was a quick and easy pick up. Drop off was the same. I will definitely be using U-Haul again.
Mark HThere should be a little spot (even just 2-3 spots) on the same premises so customers can park their car and leave it for the day while they are using the Uhaul (stating that Uhaul is not responsible for the vehicle on site, but having the option) so that customers do not have to park elsewhere and then walk to the building (if by themselves). Otherwise it was perfect!
Dwayne OThe inside measurements of the truck we rented were incorrect. We were told the 15' truck has inside measurements of 12' 5". However it was actually not even 12'. We picked up 12' drywall and it didn't fit
Melanie WPerfect service
Oleksandr PUnit is heated but heated is NOT the same as climate controlled. False advertising!
Gary B | Premières impressionsThere was significant water on my furniture and belongings in the storage unit.
Emily D | Expérience généraleMy access card was not working, the machine reported user access denied to secure my unit. My only concern was that this issue was not corrected. This should be fixed on the next visit. Merci.
MAYO C | Premières impressionsMoving truck was not in reasonable condition. The truck was leaking oil; and engine was smoking, two unrelated issues. Truck cab, filled with smoke because engine started to smoke; hazardous smoke filled cab while driving which made the trip very dangerous, thus had a poor experience. Assistant manager created a unpleasant environment, is very unfriendly, an attitude adjustment is required. His demeanor and appearance conveys unwelcoming undertones while coming off as potentially being under the influence of drugs. He should not interact with customers. To improve the experience, ensure equipment is properly maintained and operationally safe; Have a welcoming environment by providing interactions conducted with professionalism.
MARTIN TIt was a pleasure. The Front counter staff was exceptionally knowledgeable. The staff outside checking the equipment was very helpful and friendly and did great job. Time for a raise.
Tracey TParking would be a plus. There is nowhere to park. If you want to rent than you either have to get dropped off or park in another business' lot
John WMy first experience it was great . I went into the building and the customer service was fantastic.
rhonda BAll good.
Robert WNot much to change at all .. I booked in cbs and went to remount rd .. staff fixed up the location and I was a happy customer ty
Craig PSmooth experience! Thank you for all your help.
Andrew WGreat service. Only downside was the hidden fees at the check in..
Cody LThe tires on your vehicle are not sufficient. I got stuck on a very low grade incline . Spent an hour trying to get free. The tires are horrendous. As a safety rush, you need to do better.
Tina BMade a mistake of using app, worst of the fleet, not road worthy, hard to a deal with during difficult times, sales rep at counter not nice, looking to gouge, not acceptable.
John JThe empolyees were note aware of the company policies very well. They waste my time a couple of hours for a rule that was clearly written on yoir website. It They refused to give me the vehicle at my first try and reached out the customer service and after contacting the manager of this branch, they understood that they made a mistake anf gave me the vehicle. Totally i didnt have a good experience at this place and the mext time i will probably try other places or ways to move my items.
Peyman BAll my belongings were infested with rodent droppings. Most everything I owned was donated. No lighting!!! I was there many times and was told the lights were motion detector lights. I had to sort through my boxes using the light from my cell phone. I went there 1 evening. The guy locked the facility before I had a chance to lock my unit. He knew I was there putting something in my car. And the aggressive notice I received when I had a late payment was totally unacceptable. Perhaps a phone call asking if everything was ok and when I could make payment would be more appropriate. This will be my one and only time storing with U-Haul
Patricia m | Expérience généraleCould use better lighting
JODI L | Expérience généraleClean unit but it was to find as I couldn't see and letters on outside of doorway. May have been covered with snow????.
GERALD P | Premières impressionsEverything was great. Good service. I've never had a problem at this facility.
JASON B | Expérience généraleI had 232,19 dollars charged to my account on Oct.28,2023 and I was unaware at the time that I would have to move my belongings from storage on Nov.4th II requested a pro rated refund and it was denied .I feel this is unfair as the storage is probably being rented again as storage is hard to find .I now am paying for a month I didn,t use .I requested this at time of check out .
AUDREY B | Expérience généralePeggy at the front desk was a doll.
Jason B | Expérience généraleI found my building upon arrival based off the map provided but was unsure where to enter to unload storage so I had to ask the main desk but the employee was extremely helpful and within minutes I was set up and had everything I needed. Everything was so simple after that.
Andrea M | Online Move InService was great and the staff very friendly and helpful.
JASON B | Premières impressionsAwesome service
Michelle C | Expérience généraleI sometimes had difficulty getting into one of the loading doors due to the shear amount of gear that was left around. That would be my main issue.
Pierre B | Expérience généraleI would rate excellent, except I got charged twice and had to go into store to get refund. Otherwise staff were great!
Paula M | Expérience généraleExcellent service. Staff were highly professional and assisted when needed. The unit was exceptional.
Francis G | Expérience généraleWe have had a great experience with U-Haul All the staff at kenmount road St. John’s location have been very helpful and accommodating for us Will definitely be using their services again in the near future
Ann B | Premières impressionsThe local facility and staff were excellent. However, the continuous rise in charges, seemingly on a cycle for the past few years, reduced my trust in this company and I would not recommend the use of UHAUL for storage. No perceived improvements in the service can account for the escalation in rental fees.
Sohaib A | Expérience généraleVery helpful and friendly staff, everything was explained in detail. I will continue to use this company when needed. Thanks for the hassle free experience!
DEBORAH A | Premières impressionsEffortless and trouble free process. I neglected to get the name of the gentleman who took care of me but he was a pleasure to deal with and very helpful. I've always had good experiences when dealing with this location.
Cory P | Premières impressionsEverything went smoothly. The reason why I didn't rate the facility 5 stars is that in order to access my locker, there were a few stairs. So I had to wheel a cart of my things to the foot of the stairs, and take my things up the stairs and put them on another cart. I accept that these are the limitations of the facility but it would have been good if I'd known this in advance.
Thomas C | Expérience généraleStaff where great
jim m | Premières impressionsVery positive experience over all
Theo G | Expérience généraleGreat space. Lots of assistance and products.
Chad B | Expérience généraleI found the staff to be friendly, knowledgeable and helpful.
Christopher M | Expérience généraleI had absolutely no issues with this facility. It was very clean and very secure. I was able to access my locker whenever I needed to during business hours. The staff was very friendly and very helpful I won't hesitate to use this facility again if I need to.
Michael S | Expérience généraleThe Manager Leonard Mackey was by far the most uncompassionate person I've ever had the pleasure of speaking with . When someone rents a storage unit it's generally during a time of crisis or a life changing situation. There is zero need to be threatening, and rude towards customers who have been renting a storage unit long term and already going through hard times.
Ryan C | Expérience généraleGood service..thank yiu6
Terry M | Expérience généraleStaff were friendly and knowledgeable however due to weather conditions some items got mold damaged. Thankfully I have the safe store insurance and hopefully it willl be. A quick and painless claim
LORNE T | Expérience généraleThe lighting outside my unit was motion sensors and not on long enough to provide light for getting at my unit. Later hours would be better for my life schedule
CINDY C | Expérience généraleLeak in the storage unit, 7:00 pm closing is too early, need more front staff…I felt my stuff was safe and secure, mgmt. Vg to deal with, great experience renting trucks over the years, excellent choice of boxes, place was always clean and well lit
Dave B | Expérience généraleThe location of the unit was difficult to use as it is right in the parking area of the returning trucks. Other than that a great experience.
Penny A | Expérience généraleThe only thing that I found was the bed that I had stored smelled like mould ‘
calvin s | Expérience généraleA smooth move-in process with a friendly staff person. The facility was clean and the temperature was quite reasonable given how hot it's been lately. A few suggestions for improvement: It would be good for the website to show the proper times for accessing the storage units that are inside the building. I'm not sure if the website says that there are no elevators in the building and that storage units on the upper level will require using a short flight of stairs but if not, this would be good to mention too (it wasn't an issue for me but some people might find it a problem). Finally, it would be helpful to have more detailed instructions and signage on where to go to access the loading bay.
Thomas C | Online Move InGreat staff, great facility. Will use U-Haul again in the future for both storage and vehicle rental when the need arises. Have and will recommend.
ANDREW H | Expérience généraleMy storage until had a leak and a lot of my personal items got mouldy and we’re destroyed.
Michael O | Expérience généraleWhen we got unit we asked for a climate control unit, but none was available. They gave us a regular exterior unit. A few weeks later the weather got warmer and humid. Everything got wet in our unit and we had to move everything to another facility. We were not told of this condensation problem when we moved in to the unit. If we had been, we would not have stored our belongings there.
Michael K | Expérience généraleThis was my first expeeince with an U-Haul stroage unit and the entrie peocess was just excellnet in my opinion. No problem sor issues whatsoever. Merci.
Joe D | Expérience généraleUnit had small hole in where sealant was, cause a lot of my clothes to get moldy and damp. Everything else is great.
Edward D | Expérience généraleStaff was extremely friendly and helpful.
Christopher M | Premières impressionsTook me 2 hours to get the unit I needed but the staff ensured I got the right size unit before we signed the contract. Awesome customer service and very professional
Bram W | Expérience généraleStaff were very helpful and the manager went above and beyond to see that our needs were met.
Wayne F | Premières impressionsAfter several mishaps with credit card that led to extra charges on my account, poor communication, you auctioned my stuff.
miles b | Expérience généraleI had no problems with uhaul. The staff were very friendly and helpful. I would definitely recommend uhaul to my family and friends.
Suzan S | Expérience généraleA couple of young men serving at the counter were a bit sullen, but you see that just about everywhere these days. Other than that, the staff and facility were great.
Jacqueline H | Expérience généraleJust the hours I work Monday to Friday 8-6 and I could get in the any of the same days my bill was due cause they were closed.
TRAVIS C | Expérience généraleStaff were extremely helpful and well informed.
Francis G | Premières impressionsI thou when we had a swipe card and keys, you was able to access your items at all times, not just working hours. Very much and inconvenience for moving.
crystal k | Premières impressionsA couple boxes got wet and item's damaged but I purchased insurance so hopefully that works out. The staff were more then helpful explaining how to submit a claim
steve v | Expérience généraleThe team at the Kenmount U-Haul were helpful and attentive. Costs and procedures were clear and I would definitely advise others to visit to meet their moving or storage needs.
Andrew C | Expérience généraleStaff very friendly and very helpful
ALVIN S | Expérience généraleWebsite says storage access 5am to 10 pm but actual hours are different, no big deal but almost went to late to check in and use room. Overall great experience, staff were helpful.
Geoffrey J | Online Move InVery good staff 👍
Nathan S | Premières impressionsThe front desk team were friendly, helpful, and working as swiftly as they could during what seemed like an incredibly busy day. Very pleased with their assistance.
Andrew C | Premières impressionsUnlit storage, pricey but convenient.
ryan c | Expérience généraleThe young man who checked us in was very attentive and answered all questions. Great addition to your team
Cory O | Expérience généraleOver a year tried to get door fixed,never did..it was dropped hard to get lock on it...ceiling had issues couldn't get anywhere and it caused damages to some of my stuff
ROBERT M | Expérience généraleT
Tony H | Expérience généraleFlawless , very easy transition. Also observed another customer getting very upset with a staff member & they remained very calm and professional with the customer
ROBERT P | Expérience généraleAll good Only thing is could use a light inside the unit for any dark hours if access
jeff b | Expérience généraleThe combination of efficiency, high grade positive mannerism and internal enjoyment in this location's employees' work performance was astonishing. You have an excellent working environment model that I believe would benefit other industries in Canada. Definitely a wonderful front-line service asset to the Avalon Region of Newfoundland.
Suzanne L | Expérience généraleEasy process for check in and check out, service and support when needed, good space.
Daniel H | Expérience généraleThe staff here are always friendly and helpful.
Joseph S | Expérience généraleThanks
Christopher D | Premières impressionsOverall great experience! The only issue is if you don't own a credit card, payments were difficult when you are out of province. More options, like etransfer would be helpful.
marlayne j | Expérience généraleNever had any problems with you! Easy to access, friendly staff and great units. Thanks for everything, Megan
megan c | Expérience généraleStaff was very knowledgeable and clearly outlined storage details, access, pricing, etc. Clean facilities, easy to find my way around. Overall an excellent experience. I will highly recommend UHaul storage to friends and family.
RHONDA E | Premières impressionsLove the friendly service and very helpful. 100 % love your services and a huge thank you to the staff.
Bonnie M | Premières impressionsI don't know why I've received this email regarding my moving in experience. I have been renting this unit for close to 2 years so it seems a little late for asking for experience with moving in.
ANDREW H | Premières impressionsThe process of acquiring the unit was quite efficient and the staff were very helpful with all questions.
newfoundland l | Expérience généraleThe rating is for the company.I could use my old lock but clearly I had to pay for a new one anyway as it comes with it. Please don't tell me I haven't paid again for that lock even though I gave it back. It does feel like gouging as the agent could easily take off the price of the lock.
Lynn T | Premières impressionsSo well organized! Great service!
thersa O | Expérience généraleMy only comments for improvement are that in my 3 years of using your facility two things consistently were not reliable - the door in the back which should open automatically and rarely did, and the sensor lights which should automatically come on
Colin P | Expérience généraleFront Desk staff were difficult, uncooperative and conveyed a general negative attitude. The facility was not monitored or maintained and the vermon infestation is appalling. The stench of fecal and urine permeated my indoor rental space. Dead mice present and all contents were unsalveagable.
Michelle B | Expérience généraleNever had an issue with this facility. The staff are excellent and the units clean and easily accessible. Would use again with no regrets
douglas b | Expérience généraleGreat help with the rental as I was not great with the online version.
Sandra P | Premières impressionsThey always went above and beyond for me and I will be more then happy to tell anyone about the amazing staff ypu guys have that work on the Kenmount road facility all awesome bunch of people
justin c | Expérience généraleGreat Staff fast efficient and friendly service
LORNE T | Online Move InStains on floor that were wet when we moved in it, same with the other unit we have. The unit we have now (800) has gapping opening where siding from the building it bowed outward, told the front counter and was informed they cannot do anything with it until the unit is empty even though it can easily be filled/ pushed back in with enough force.
melissa p | Expérience généraleEverything worked out very well.
Raymond D | Expérience généraleWater leaked in and got on our box spring, but not severe damage. Maybe pallets should be offered for materials being stored on the floor that could sustain water damage. Other than that, it served the purpose, and would rent again.
Charlene B | Expérience généraleThe unit was only 6ft high , no light in unit snd small door in narrow hall !!
Krista H | Premières impressionsI'm so grateful to have had a safe and secure storage facility to use. The staff were very friendly and a great help. Thanks so much!
Felicia W | Expérience généraleIt was all good , Good experience -;
calvin s | Premières impressionsExcellent bunch of staff. Would recommend to everyone
BRADLEY D | Premières impressionsFantastic staff, I booked with U-Hall over the phone first and the rest was just easy 😉
Kristyna A | Premières impressionsAll good so far. My first time using any storage facility. Hopefully if I'm a couple days into another month I don't have to pay for a full month for the sake of a couple days. We'll see how that goes in a few months.
jeff b | Premières impressionsVery easy to deal with
Raymond D | Premières impressionsI hope you all keep up the good service because I’m gonna be using the storage site for a few months
Frank K | Premières impressionsThe staff were excellent in terms of helpfulness and conducted themselves in a very professional manner.
douglas b | Premières impressionsThe guys there made my move smooth and simple. I overpaid the gas on refill and I was compensated for that even though he didn't have to. It was my mistake.
thersa O | Premières impressionsThe facility was very convenient with a lot of storage options and staff were very helpful in finding the solution that suited my needs. A few points that could be improved on: 1) when I initially signed in I was told the billing would be automatic on my credit card. This wasn't the case and I was charged for non payment on the second month. 2) only one of the two loading bay doors was usable. The second was consistently blocked with uhaul equipment. This caused some congestion with myself and other tenants. Overall, I'm very pleased with my experience however. It was easy to do business with you and I felt my belongings were safe and secure in your facility. Merci.
Philippe E | Expérience généraleI will rate my experience on my most recent phone call with Mr. Leonard Mackey from Uhaul, Kenmount Road, St. John's NL. I have been a client of Uhaul self storage at this location for one year now, I acquired 2 units in January 2021 upon a sudden move to Ontario. At that time, I received 110 % Great Customer Service from one employee (I am unsure of his name but he has dark hair, stands about my height 5"9, average build, has the voice of a tv host or radio show host… I feel you could distinguish him by this comment) however, this guy is your guy if you need every spec of information you need or will ever want to need about storage or anything else you ask in the Uhaul area. Very much an asset to the store on Kenmount. Back to Mr. Mackey though … I had called to speak to him last week due to a late payment on both units for over one month. Mr. Mackey returned my call and left me messages until he reached me with a number I had left for him. When we did get in touch I explained my recent car accident on December 3rd which caused my delay in my payments, and how I was just now getting back to myself and getting my finances straightened up. Taken back by my unfortunate events these past 2 months he informed me of my extra charges, and late fees along with my total of both units. But while doing so, he was able to remove a total of $30. With a credit payment over $700 I was about to make, at this point minus $30 fee to some wouldn't seem to lighten the day. But it was Mr. Mackey himself with his empathy for my situation that made me write this today. I won't elaborate any more, but I would recommend this location to anyone who is in need of storage always given my experience.
nicole l | Premières impressionsI was disappointed to find out after closing my contract for my storage unit that I would not be compensated for the remainder of the days left in my contract. I paid 143,67 on Dec. 23 and that brought me to Jan 23 I thought the balance would be refunded to my visa. I personally think that this is not good customer service. Especially where I was a steady customer for close to or over 4 years with this unit..
norman h | Expérience généraleCouldn't ask for a better place to have my things. Both the place & staff are great.
Carol a | Premières impressionsWe couldn't find the unit at first, but the employee we dealt with was very helpful.
Alison K | Online Move InGood experience with extremely professional personnelvery helpful and courteous.
Noman H | Expérience généraleYour associates are always rude, especially one guy. More importantly, I have moved provinces and your staff and policies regarding helping me or family access my unit were absolutely not helpful and in fact made things harder. I will be choosing any other storage company in the future. Good prices though, as far as I am concerned.
Dave S | Expérience généraleI had initially reserved a room that was apparently inconvenient to access and the attendant actually recommended a better one, with more space, to save me the headache. Great service!
Philippe E | Premières impressionsThe service & staff was always very friendly, helpful & kind. I appreciate it and will be back and tells others of my great experience. Thank-you
Daphne M | Expérience généraleThe guys were always great & helpful. Would be great if it could be accessed after hours due to my work schedule I wasn't always able to access the unit.
SARAH M | Expérience généraleThe rental process was great. Chris at the front desk was extremely helpful and knowledgeable. I will definitely recommend this to friends. .
WARREN B | Expérience généraleFriendly staff very helpful
jody h | Premières impressionsA pleasure to deal with. Great customer service.
Wade S | Expérience généralestaff did not know were exactly my locker was and were very rude and said simply i dont know by find it yourself the guy in the actual lot was smoking pot and could not even tell me where the alarm key should be located and got saucy with me and my wife veryyy dis satisfied
tyler c | Premières impressionsAmazing company to deal with can't ask for more better service
DAVID S | Expérience généraleTotally disappointed with access to the property as result of the road construction. If I had known that it was going to be such poor traffic control I would never have rented !
leslie g | Expérience généraleHappy with my experience. Only issue was parking. We had a truck and trailer, and it was extremely difficult to drive to our unit because of all the rental vehicles stored in the way. Which also made it hard to maneuver and turn around because you can not just drive through. Would be much easier if you could pull trough without having to turn around a large trailer.
Jackie L | Expérience généraleGreat experience! Staff were very prompt & efficient. Had a problem with unit when I was moving out & dealt with Rob who was so helpful in every way. Thanks Uhaul
deborah p | Expérience généraleIt was a good experience. The only think was seeingbthatbu had a outdoor easy access unit, I would of liked to access it whenever I could and not just during your business hours.
mark p | Expérience généraleI realize major construction was in progress, however the facility itself is poorly organized, cramped and cluttered with equipment . Store service is extremely slow, often long lines witch include people signing out rental vehicles with ONE person at the counter. Having to pay extra for 24 hour access to your outdoor locker is a bad show of customer service. Just always a hassle when visiting. Very glad my stay is over.
Megan M | Expérience généraleExcellent facilities and service! Je la recommande fortement.
Frank C | Expérience généraleWhen I first arrived , I asked the man at the front if anyone could help me reverse as I never reversed with a trailer before. He acted like this was a ridiculous question and told me no. As I was having trouble to back up, another employee saw and offered multiple ways to help. After it was unhooked , the employee asked me if the hitch was installed at a U-Haul (it was , in NB) as the chain used to secure it was not the right one, and was actually breaking . He was surprised we made the drive. ( Also had slight issues in NB).
SAMANTHA A | Expérience généraleWorse company ever. Won't be returning that's for sure and won't be recommending either. Wouldn't have used the storage if I never had it already paid for. Who has storage units upstairs with no lift or elevator??? Which I was not made aware of before paying. Koodos to Rochelle though for her help.
Candy W | Premières impressionsOne of the men there was extremely rude , and was only polite and nice to people he liked to look at!! He also thinks other customers time was way more important then my time ! He was very rude and very unpleasant to deal with ! I would never use this place again , I'll definitely be taking my business elsewhere next time I need storage and uhaul because of that horrible horrible employee !! People that was with me couldn't believe the rudeness from him either !!!
kayla b | Expérience généraleThe construction on Kenmount road makes it extremely difficult to access the lot. I got a flat and ruined an entire tire trying to get in to the lot before they made the ramp like part and the employees have absolutely zero compassion or empathy. I wouldn't recommend this location.
Meghan G | Expérience généraleI heard so many bad reviews on U Haul Storage Units. That definitely was not my experience. The staff on the front desk were excellent & accommodating when I needed a larger unit. Very efficient. Thanks again UHaul
deborah p | Premières impressionsStaff were super helpful!!
WARREN B | Premières impressionsWas not always easy to get on property due to the street construction. Somedays it was not possible to drive my car over the curb so I did not access my storage unit when needed
KEVIN B | Expérience généraleI paid for a climate controlled inside unit. Took my items out of storage yesterday and have a lot of mold damage. My couch is ruined, wicker drawer set. All my winter gloves,scarfs,hats,dogs jackets etc. Haven't even gone through all the boxes yet. Very disappointed.
Sheryl P | Expérience généraleNo problems, no lighting in unit
Evan C | Expérience généraleI did notice mice in the hallway when I was there a few times. Yet there were things in place for this. It's going to be a problem with doors opening and closing- to be expected.
Nadine W | Expérience généraleSuper helpful staff.
DAVID C | Expérience généraleCustomer service at the location was amazing!
Holly D | Expérience généraleVery quick and easy. Thanks!
Jacob P | Online Move InStaff were exceptionally friendly and helpful and were the bright spot in a difficult move. Storage facility was very clean and would highly recommend UHaul to friends and family.
wayne c | Expérience généraleExcellent service à la clientèle
gary C | Premières impressionsThe person who served me was Class A+. He was very friendly and extremely helpful; you don' seem to get that much these days. I really appreciated the service.
Calvin F | Premières impressionsThis was my first experience with self storage, and it was great.
Kyle T | Expérience généraleKenmount road construction made this very difficult. Also we needed 2 more days and uhaul could not prorate the next month, so we were in a terrible position to move our things around town for 2 days before we could get our uhaul moving truck.
Jeremy H | Expérience généraleStraight-forward... road construction near facility a pain in the butt... however not U haul's fault.
Edward K | Expérience généraleEverything was perfect!
Glenn C | Expérience généraleThe gentleman who I dealt with, Rob, went above and beyond to facilitate my needs. He made my move to the storage unit very efficient!
Wayne F | Premières impressionsbest way to go
William J | Premières impressionsKrista in st.johns is absolutely fabulous to deal with. Friendly and helpful.
Jeremy H | Premières impressionsStaff was wonderful and very accommodating. However, I booked 2 5x10 drive up units. Only 1 was available on check-in. This was very inconvenient. I had to rent a further two 5x5 inside units to put the remainder of my stuff but they were much smaller than the 5x10 unit because of ceiling height. As a result I could not fit a lot of my stuff from the truck into self storage. This certainly made for a stressful moving day. That said, staff was very kind and gave me some accommodations because of this.
William B | Online Move InVery pleased with storing my items with you.
Joseph s | Expérience généraleI initially requested a rental unit but did not need it. I thought I was fully refunded but it was only 90 %. I was refunded $103,48 but was charged more.
DION A | Expérience généraleGreat hours being open on the weekend it really saved me
DAVID S | Premières impressionsStaff were very friendly and helpful. Really pleased with the customer service and highly recommend. Rates were excellent and storage box prices were great.
wayne c | Premières impressionsThis is my first time rent Uhaul storage facility, and this is would be the last time. And I normal rent Uhaul truck from your company every two months. And June 16 would be the last time.
BIN G | Expérience généraleWe packed up the cars and brought our stuff their for move in and when we arrived the slider on the door where you put the lock was rusted out and stuck it took us 45 mins to get it open and then an alarm went off. There happened to be a gentleman loading atuff into his unit and told us about swipe in and swiping out. I thought by doing it all online it eliminates this.
Samantha A | Online Move InThere was a lot of construction on the road in front of the building for the last year. It made accessing challenging. The office was well lit but a light inside the unit would be helpful. Staff were great. I found it annoying that part of the year the door wouldn't auto open and I would need to get out of my vehicle and walk around the building to left myself in. I also wish there was 24/7 access.
Jennifer P | Expérience généraleI called on Wednesday to confirm my storage unit and I was told that I had a drive up 20' x 10' x 8' unit. When I arrived on Saturday I ended up with 2 10' x 10' x 8' inside units. I was disappointed but it all worked out great in the end. Great customer service for sure. I will not hesitate use them again for my next move.
Diane O | Premières impressionscustomer service i received was amazing. The woman who checked me is was fantastic! The lock purchase was unexpected, I didn't see that advertised as part of the fee.
Holly D | Premières impressionsI would have liked the details on where to enter the access code to have been a little clearer. I actual when to the unit without entering the code first Thanks; Gordon Stokes
Gordon L | Online Move InFantastic service
GEOFF B | Expérience généraleStaff were friendly and accommodating, would recommend for anyone requiring storage or offices.
ANDREW G | Expérience généralego see Rob he has been great helping me move so far with storage part of move i will get back on truck rental
Frank V | Premières impressionsCheaper than metro and just as good or better. Your staff is much more helpful too.
Glenn C | Premières impressionsEveryone was really helpful, courteous, extremely friendly. Great staff.
Lloyd P | Expérience généraleChrista Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.
Gillian M | Premières impressionsConsidering the system was down they gave excellent service
Sandra M | Online Move InI came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.
Andrew C | Premières impressionsThe young fella who showed me the unit was really helpful and friendly.
Denise B | Premières impressionsSmooth and speedy transaction,staff was excellent and very helpful.
RANDY a | Premières impressionsStaff go above & beyond to help fulfill our needs with short notice.
john a | Premières impressionsGreat service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.
Lloyd P | Premières impressionsA convenient / easy / affordable process over all!
Elena F | Expérience généraleGreat and friendly staff! Storage unit was also clean and easily accessible.
Alissa B | Premières impressionsWe have used u haul several times and they have been excellent. Very good customer relations.
Loretta H | Expérience généraleOnly way it could have been better was if there was round the clock access
Kayla W | Expérience généraleWe did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and salted
ERIN S | Expérience généraleI have used Uhaul on numerous occasions and will always be my go to for storage or moving
deanna h | Premières impressionsThoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.
11420 N | Expérience générale1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother's possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.
Kerri P | Expérience généraleI put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.
Danah S | Expérience généraleThe workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!
Daphne M | Expérience généraleOutstanding staff
Dave B | Premières impressionsI had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.
Terry C | Expérience généraleWe were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Merci.
dolores h | Expérience généraleI could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaul
hanorah k | Premières impressionsWould 100 % recommend and use again !!
maria b | Expérience généraleMost convenient to use, would recommend to others.
sean c | Expérience généraleI had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.
monty s | Expérience généraleUhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. Thanks
Sheldon B | Expérience généraleWill use again
Ryan C | Premières impressionsI have a 5 x 10 locker for 8 mos. @ 149 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wall
Clara W | Expérience généraleSnow clearing in the winter is horrible, due to Covid 19 I couldn't come in and pay and I don't have a credit card so u added multiple fees and wouldn't wave them. You're website don't accept visa debit or MasterCard debit which is outdated.
kordell d | Expérience généraleI thought the staff were very helpful and patient.
bill s | Premières impressionsVery helpful staff
Tammy O | Expérience généraleVery organized and helpful staff
bernie h | Premières impressionsI had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.
sonja t | Premières impressionsGuys were great to deal with and the entire process went well and seamless.
James S | Expérience généraleGreta service as always
Rod W | Expérience généraleThe unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.
Greg L | Expérience généraleFound the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!
Linda W | Expérience généraleIt was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.
advay k | Premières impressionsAwesome! Especially the free month for students displaced by COVID-19
Kayla W | Premières impressionsThe lock would seize up with rust, and freeze in the winter. You need soething better.
wallace g | Expérience généraleWhen I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119 to be beeped at cause I'm taking too long? Disgusting.
Natasha S | Premières impressionsIf I ever need storage again, this is where I will go.
Solveig B | Expérience généraleThe loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.
Dave R | Premières impressionsThanks
Michelle Q | Expérience généraleFriendly experience
Robert T | Premières impressionsThe staff at the Kenmount location were awesome!! Thanks so much!
daphne g | Expérience généraleI give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy
Jennifer K | Premières impressionsThis is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou
Davids T | Expérience généralepleasant experience ...
John L | Expérience généraleFriendly staff and overall great experience.
andrea p | Expérience généralevery convenient location for our requirements
chubb f | Expérience généraleI was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.
ALISON H | Expérience généraleConvenient and easy
ALPHONSUS M | Expérience généraleThe storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.
Ryan K | Expérience généraleMy third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .
glenda l | Expérience généralep
Meghan H | Expérience généraleit was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!
Mark H | Expérience généraleWould have liked a ramp or elevator lift to access the upper units.
STEVEN H | Expérience généraleVery straightforward Recommended
Carolyn K | Expérience généraleI was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone
tony w | Expérience généraleFabulous staff. Friendship and helpful.
catherine h | Expérience généraleNo issues
Ronald R | Expérience généraleGreat Service and friendly staff
Carol T | Expérience généraleVery efficient system. Clean facilities and friendly staff in St. John's location
David S | Expérience généraleThanks
Roger A | Expérience généraleThank you so much for your help.
gloria p | Expérience généraleThe facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.
Mary B | Expérience généraleI had great service from start to finish on this visit.
JOHN B | Expérience généraleExcellent service
michael l | Expérience généraleThankyou
JEFFREY S | Expérience généraleMy experience was excellent. The entire staff were great and excellent customer service
Jodi D | Expérience généraleExcellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!
JONATHAN S | Premières impressionsParking lot and congestion of traffic is horrible!
rodger l | Expérience généraleFriendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again
Amina S | Expérience généralePoor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.
cathrine h | Expérience généraleStaff always assisted me in a timely and professional manner.
Vicki O | Expérience généraleThe woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Merci
Jodi D | Premières impressionsVery helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Merci.
BETTY A | Expérience généraleContents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.
CHRISTOPHER S | Expérience généraleThe space is perfect and the service is very helpful.
Marjorie O | Premières impressionsIt was good for storage facility. We would use it again if we needed too
David H | Expérience généraleCourteous and efficient treatment by three different staff members. Thank you, Chris Smith
catherine h | Premières impressionsThe staff are exceptional in friendly, helpful service.
Linda W | Expérience généraleFriendly staff and very helpful!
curtis c | Premières impressionsYour staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren't really built for our climate, we went through 8. Our space was quitedamp
SHELAGH J | Expérience généraleThe Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.
Joseph S | Premières impressionsConvenient and accessible. Well worth it.
Peter B | Expérience généraleeverything was fine.
ROBERT B | Expérience généraleThanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.
Steven K | Expérience généraleThe sales person was knowledgeable and friendly. Excellent and quick service.
todd b | Premières impressionsbon
bashir m | Premières impressionsThe site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.
Lisa B | Expérience généraleHelpful and professional staff.
Wanda S | Premières impressionsThe staff was very helpful & friendly
Paul M | Expérience généraleAs always great service and will help out with anything you need. Excellent place for customer service.
SHAUN T | Premières impressionsIve used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted
ashley D | Premières impressionsGreat customer service! The staff were very helpful and friendly
Amina S | Premières impressionsExcellent service
Paul M | Premières impressionsExcellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).
Hilda D | Expérience généraleGreat Service. Will use again.
Paul M | Expérience généraleI had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense
Paul O | Expérience généraleKrista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,
Nelson I | Expérience généraleThe price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.
rodney g | Expérience généraleStaff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.
Joanne B | Expérience généraleIt was a good experience but very costly.
Jacquie B | Expérience généraleIt was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.
dan n | Expérience généraleWonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Merci.
candice l | Expérience généraleClean and convenient. Staff at this location extremely helpful.
Jeff L | Expérience généraleMice droppings on our items while we collected our belongings on the last day was a very bad experience.
Brittany L | Expérience généraleGood service, very clean and very organized
Glenda D | Expérience généraleExcellent overall experience
Wade S | Expérience généralewould someone help me find a receipt with the new program you have
STERIS C | Expérience générale11/10
Matthew S | Expérience généraleconvenient, staff very helpful, excellent service
William M | Expérience généraleI was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.
Walid H | Expérience généraleGreat staff!!!
Christina L | Expérience généraleWas a great experience
Don O | RéservationGreat spot
Patrick G | Expérience généraleIt was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.
Bridgette E | RéservationMy only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.
JEFFERY C | Expérience généraleGreat experience. Very impressed with courtesy and professionalism of staff.
Dennis H | Expérience généraleCharged me after I moved out.
Top-Shelf V | Expérience généraleI stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.
SARA C | Expérience généraleStaff at front desk was not friendly... felt rushed through check in/check out process.
christopher g | Expérience généraleGreat service
Vadney T | Expérience généralemy furniture aquired mold during the winter months, if renting again would recommend a heated unit
Donna P | Expérience généraleClean, well maintained and easily accessible.
arlene f | Expérience généraleI would of stayed, but approaching retirement and had to down size my operations.
STEVEN W | Expérience généraleAll the staff were so polite and helpful.
eileen b | Expérience généraleGreat facility.
Trevor S | Expérience généraleGreat service
Margaret W | Expérience générale9
Edward C | Expérience généraleThe house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks
Donald W | Expérience généraleThe service was perfect and I'd use it again in a heart beat if I needed storage.
Jennifer C | Expérience généraleThe hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)
gillian s | Expérience généraleS.O.
NANCY M | Expérience générale