The staff was SO helpful and friendly. Even helping me move a few things from my truck. Everyone was always smiling / seemed happy to work there.
ADRIANNA K | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Stamford
Testimonials From Recent Customers
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They all are just friendly and helpful
Shawanda S | Premières impressionsDue to different life circumstances, I had a varying number of storage units in the Stamford Uhaul storage facility for over 6 years! The staff there were always so wonderful; friendly, helpful and accommodating, and the building was convenient to get to, as well as clean and easily accessible whenever I needed to add or remove anything to my storage units. Through many life changes, it was always a comfort to know my stored items were in good hands and under a watchful eye at the Stamford Uhaul Storage facility. Merci.
Ann C | Expérience généraleBrittany is extremely well composed and pleasant. The U-Haul location can be very busy and Brittany is always courteous, professional, and helpful.
Philip R | Premières impressionsI specifically asked for a street level 5x5x9 and I was shown a 5x2x9 (a triangle room)And I ended up with a 3rd floor unit with a leaking roof... there was water every where! Absolutely terrible
Stephanie M | Premières impressionsHelpful staff, safe facility, good location, reasonable rates. What else can you ask from a storage facilty?
GEORGE G | Expérience généraleThere is only one entrance and it’s very difficult to move you things in and out trucks and cars always blocking entrance also there is no ramps which would make things more convenient
abranae s | Expérience généraleLuis and Chris were excellent!!!
Kenneth F | Premières impressionsMerci!
janet b | Expérience généraleThe elevator needs updating. It was extremely difficult to use. I would not recommend as a result until the situation is remedied.
DEBORAH D | Expérience généraleVery professional and courteous customer service. Representatives.
Frances T | Premières impressionsStaff was helpful and friendly. The facility is clean. Moving help is available but the elevator needs replacing. It is very hard to operate.
DEBORAH D | Premières impressionsYour storage units are atrocious no lights no ceiling not clean looks likes a Russian jail cell I am paying 200 this!!!? I will move out as soon as possible You guys should embarrassed to rent and should rent at DEEP discount is renting at all!!!!
richard a | Premières impressionsI have no complaint the manager is good she is very helpful if I have to come back I will so far the staff at this location is good I don't know for the other location .
SUZIE D | Expérience généraleNo elevator, single bay for you to unload cargo was taken for 2 hours so we had to carry heavy stuff thru railing. Most inconvenient storage facility i ever experienced.
KAMIL S | Premières impressionsThe only units for rent were on the top level, and the elevator it was not working. This loan elevator apparently has issues quite often, as it is very old I am told. I would go out of my way to tell anyone who knows of the U-Haul storage facility to not use it. In 90° heat that is unfair to make people carry items upstairs. And I pay $160 a month for this unit. Now that I've offered this feedback I would like to hear from U-Haul on what you will do to credit me.
Seth M | Premières impressionsMerci
Howard C | Expérience généraleBrittany and Gwen went above and beyond to ensure I had a phenomenal experience. They were professional, courteous and friendly, and made sure to solve all my problems.
LEVAR M | Premières impressionsDifficult to park. Non U-haul staff members often waiting outside the facility soliciting work or sitting on the loading dock and have had to ask staff to ask them to move. Dumbwaiter elevator doors cumbersome. Often times other individuals did not know to close the exterior doors to make elevator available to others. We moved to another facility that was very well lit, plenty of parking, modern elevators and non-profit pricing so we were able to get more space at a lower price.
future f | Expérience généraleIt was a wonderful storage experience.
patricia l | Expérience généraleThe Staff is very helpful and friendly. The facility was very clean and well maintained.
PERLA C | Expérience généraleThe best front desk staff ever !! Britney and her front desk crew are THE BEST best uhaul experience ever They are THE GREATEST 10 stars ⭐️
KRISTEN R | Expérience généraleTerrible, because the staff charged me 1 extra mile and $11,88 for gas which I don’t understand why if I returned the truck with more gas than what they gave me.
WESNER T | Premières impressionsThe staff were so helpful and very accommodating to our needs. We arrived to the storage facility later than planned due to traffic. We only had 1 1/2 hours to unload a 10 foot truck. Although we ran late the staff stayed open for an extra 20 minutes to accommodate our moving needs. That was an extraordinary act of concern and support for a customer! I am amazed! U-Haul Stamford is the best team ever!!
patricia l | Premières impressionsThe storage spaces are garbage, very tiny and little. They are very very expensive and not worth it but the staff are amazing and full of patience…. Thanks a lot to Brittany,Luis,the manager under Brittany and Chris
Katrin W | Premières impressionsThe staff was truly outstanding: Professional, Friendly and Accommodating
Michael N | Expérience généraleStaff was very helpful and friendly.
PERLA C | Premières impressionsJeremy and the rest of the staff were extremely helpful. Jeremy sets the tone for exceptional customer service.
Ana D | Premières impressionsI had to trash my living room furniture because of the mouse droppings and smell and I had to trash some more of my things because of the mouse problem they had there
Bonita M | Expérience généraleSorry I can't remember the individual names but everyone, everyone was so helpful and accommodating to our needs. Cannot give enough praise to your staff it was a pleasure to work with them. Please make sure they get this message. Sincerely Ian O
Ian O | Premières impressionsThe Facilities manager who called me on Saturday afternoon was rude, impolite, unprofessional and a straight out little pr..k. (I am being kind here) The insolent little sh.t threatened me after his staff had let me know we could leave items next to the "Re-use Centre" as it was full of Uhaul boxes and equipment. The manager gave me a mouthful and told me the "Re-use" centre is closed and that the staff had no right to give me permission to leave any thing for Re-use. He instructed me that he was giving me until then end of the weekend to move the stuff shared for "Re-Use" and said he was noting the warning in the system as Uhaul do not dispose of belongings on behalf of clients. On arrival the next day there was one item left in the "Re-use" centre, I proceeded to clean out the storage unit and placed the left over item in to the locker. I then informed the Staff at the centre that Junk Luggers would be arriving in the morning to haul away the remaining items and asked what arrangement I could make to leave the Storage locker open for them. I was told that the items would be safe as the premises is under 24 hour surveillance and that they would put a red tag on the unit to seal it, that I did not have to lock the unit. The next day when Junk Luggers arrived they confirmed that the unit was locked with a red uhaul tag, but the contents of the locker did not match the inventory list I had shared with them. In short the staff appear to be nothing more than common criminals who helped themselves to the contents of the storage locker. If the staff did not commit the cold blood theft of the contents of the locker, you have a serious security problem on the premises. Lastly a staff member called me the next day wanting to charge me for taking my own lock and not returning it to them when I gave notice on the locker.
Grant J | Expérience généraleIt was a great place for me thru Covid. Can recommend this facility! Best//Stefan
stefan w | Expérience généraleLike I've said before you guys run a top operation. I appreciate all the staff who helped me. It has been exceptional and made this arduous moving process much easier. Merci
Christopher R | Premières impressionsVery happy with the self-storage experience at UHaul/Jefferson Street. Staff was very helpful. The only negative thing was that the freight elevator was out-of-order when I moved in. Once fixed, everything was good.
Tai T | Expérience généraleMerci
Wasner E | Premières impressionsConstruction is currently ongoing at the location and there is only one access dock. People who are not actively loading or unloading should not be able to park and wait.
STEPHEN C | Expérience généraleI drove an hour to the facility, with my car full of stuff, and Uhaul would not let me into my unit. I had to drive back home with my car full. (They were painting the floors.) It was 3 days later that I was allowed in. They were rude unsympathetic and unhelpful.
Dariana l | Expérience généraleThe staff at this U-Haul on the date and time of my move-in deserve recognition! This could have been an average review, and they made it Excellent instead. When I got to this facility, I had reserved a storage unit. The staff informed me that the elevators were broken in an extremely kind and empathetic manner and that I would unfortunately have to carry my stuff up the back stairwell 3 flights to the 3rd floor where my storage unit was. They compensated me for this graciously and more than fairly and were extremely empathetic, sensitive, and kind about it throughout the entire process. Even as I was waiting on them to work through my situation with me, they were continuing this behavior with each and every customer that I saw walk in that day. This staff deserves recognition! This is the type of customer service that makes a company and provides a good name for a company, especially during times like these. U-Haul has provided me with great optimism and reason to be a long time customer and I can assure this company that the benefit of a long time customer like me with referrals because of service like this will far outweighs the compensation that was provided due to inadequate facilities to provide easy access to the storage unit when unloading a truck. Thank you U-Haul! I want to personally say thank you and happy new year to each of the staff working that day, you all deserve great credit and recognition for what you did for me and please know that this does not go unnoticed and means a lot. Stay safe and healthy!
Erik K | Premières impressionsThe place is nearby and is practically always open. OK
Mary B | Premières impressionsLuis and Allen were very helpful. Great service. Thank you UHaul.
PAUL D | Expérience généraleWonderful experience! I didn't expect all that services for pretty much free… I meant what I paid was nothing!
Jean D | Expérience généraleThe staff was very helpful. I much appreciated their efforts.
PAUL D | Premières impressionsGreat staff. Adheres to customers needs in a timely manner. Very professional and respectful staff.
Victor M | Premières impressionsManager Britney was very friendly and helpful.
JAMES H | Expérience généraleI maintained my storage unit at U-Haul Moving and Storage of Stamford for a number of years. Everything was consistently excellent.
JOHN R | Expérience généraleExcellent experience! Highly recommend these guys to anyone looking for extra storage space.
Jeffrey P | Premières impressionsThe staff there was amazing. As someone who has experienced a series of tragedies over the last year, I cannot explain how heartwarming it is to have staff that isn't just professional, but kind and attentive, when you are moving and/or storing your life due to unforeseen circumstances. This is what is sorely needed. Jose and his people define what the experience should be for storage. Not "you are lucky to have us for storage", but "we are grateful to have you as a client." Would highly recommend for anyone.
ARTHUR K | Premières impressionsActually disgusting and the building is going to collapse. The elevator broke and required manual closing of doors. Please rebuild this place ground up. Literally drags the whole company down. I got the storage unit for free through a cross country deal and paid for a different companies storage just so I didn't have to use this place.
William L | Expérience généraleIt's a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don't have the strength to open/close the elevator doors without help. Thanks, Janet B.
janet b | Premières impressionsLove love and love , nice place and safe , great people working here
Andriy D | Expérience généraleThe staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.
HALDEN C | Premières impressionsA lot of things happened outside their control. Elevator was broken, construction caused me to move units, couldn't find the key to unlock the loading dock, etc. The experienced staff is super helpful and polite and the manager Jose always makes it right!
Ian B | Expérience généraleManager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!
Paul C | Expérience généraleEverything worked just fine.
Clinton B | Expérience généraleJoese Sanchez and the head female manager there are "WOW" I have had the worse experience with every storage company but these two I don't even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn't acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don't even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn't get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don't know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those two
CHERIF B | Premières impressionsJohnna (specifically) and everyone I encountered at the facility was really helpful and provided great customer service.
Melissa L | Expérience généraleJose has a great team.
frederick l | Expérience généraleWe have never gotten our money back for winter clothes that we needed to purchase when the storage was closed without any notice because of the safety issues.
Ewelina R | Expérience généraleMr. Sanchez and staff always provide their customers with the utmost of professionalism!
Antoine L | Premières impressionsJose and johanna sorry if i get the name wrong but you guys are great!
Raphael S | Expérience généraleExcellent leadership and customer service.
Donna B | Expérience généraleJana, the young lady who is running the U-Haul Stamford office was knowledgeable, courteous and extremely helpful. She is a Five Star employee as far as I am concerned.
Clinton B | Premières impressionsjohanna and jose are very helpful,thank you!
Raphael S | Premières impressionsGreat customer service!
Alexandra N | Expérience généraleVery poor communication Issues with billing Nothing was working
CHRISTER S | Expérience généraleThe whole team is wonderful and super helpful to work with! Brittany and Jose are the best!
WENDY G | Premières impressionsGreat service
JANICE A | Expérience généraleN/a
Julie G | Expérience généraleNot climate controlled, no light in the unit and a guy was hanging out by my new car asking if I needed help and I said no 2 times to him.
howard m | Premières impressionsI had a great experience the woman Britney was a very nice woman super helpful super kind and sweet she is Manager material she’s perfect Although the elevator was temporarily But it was no problem
Mauricio V | Premières impressionsMerci
tom f | Expérience généraleThe outdoor space is not easy. There are only 3 bays to back into and not a traditional parking lot. There were several times that I was unable to stop to access my storage unit due to lack of parking
Laura H | Expérience généraleChecking in took a long time. The person assisting us kept messing up our information in the system and got lost while showing us to/ from our unit. He also commented that most elevators don't work.
celine o | Premières impressionsOnly problem we had was that while we putting our things in the storage unit, other people dropped off there trucks and vans. When we came out we where blocked in. We couldn't leave to go get gas.
rodney R | Premières impressionsThe staff was excellent and ensured the storage unit fit the items in the van before unloading. Friendly, helpful and professional.
Rodrigo N | Expérience généraleLighting was dark in my storage unit.
ROBERT K | Expérience généraleStorage supervisor was very patient and helpful.
shadrie r | Premières impressionsEveryone is very helpful. May it easy to move my suff into the storage room.
Miguel D | Premières impressionsBrittany the manager was extremely helpful. She got me in and out quickly and she made the stress of moving disappear. She was so sweet. Thank you for the excellent customer service! Je les recommanderais sans hésiter!
kalypso B | Premières impressionsEmployee who I worked with was very helpful, efficient and friendly.
Martha L | Premières impressionsU-Haul is the best in the storage unit industry I always get amazing customer service Thank You Johnna Stamford, CT Location
onix d | Expérience généraleVery nice people
ALLYN M | Expérience généraleWell I don't know about anyone else, I was treated like family
Davis D | Expérience généraleI appreciated the smooth transaction U-Haul provided but the units were not sealed with an iron door
Sandra L | Premières impressionsAccess was terrible, which is why I moved to another warehouse
J. J | Expérience généraleFriendly, helpful staff. Very accommodating to my needs and flexible with access to my storage box.
Diane B | Expérience généraleI was disappointed that the only unit left in the size I needed had a huge pillar in it, taking up space. Units with obstructions should be offered at a discounted rate.
Virginia C | RéservationThe people at this location are awesome! They're always super friendly and kind, really makes it a great experience every time!
Rebecca T | Expérience généraleStaff was extremely helpful! Provided all the info we needed and had our truck ready to go and parked at the garage door when we got there. They went above and beyond.
Brianne M | Expérience généraleElevators often out of order Had issues with construction that dirtied/ruined our stored items Price kept rising more than inflation Parking often difficult
SILVER P | Expérience généraleStaff were genuine and helpful; could not recommend more highly!
Michael M | Expérience généraleGood process, Nice people. Newer truck than expected. THX
David W | RéservationGood service!
Julio A | Expérience généraleEhelpful and easy
Maryjane S | RéservationAll the staff at this Stamford Uhaul are super helpful and friendly ! Makes it a breeze to move!
WENDY G | RéservationI think you need to hire more employees for both inside and outside cause the line to be helped are very long but besides that they are all very nice and helpful even the customer service on the phone
Curtis w | Expérience généraleGreat place for storage, great manager and staff.
rosemarie f | Expérience généraleExcellent
UPS S | Expérience généraleGreat staff.
Iris G | Expérience généraleCommunication with drivers was effective & helpful!
Kira S | Expérience généraleall good.
Christine S | Expérience généraleStaff is extremely helpful and so enjoyable!
Anne W | Expérience généraleThe staff was always friendly and helpful. I would have given you 5 stars but the storage rooms are not well lit. The only light is the light coming in from outside of the room.
WANDA R | Expérience générale