Helpful and nice people.
Wanli LuCustomer Reviews for U-Haul Moving & Storage of Sterling
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Parking your personal vehicle. There is not much available. The staff were outstanding individuals
Donald GoodNo issues with pick up or drop off
Matthew Ellis-DrackettTruck was clean and ready but the there was something wrong with the transmission. The truck needs some major service done to the engine. It made the trip but it did stall out once.
Kevin HeckThe uhaul truck was extremely old. The roof was leaking and with the rain all of our stuff got wet
Benjamin Mertell.Great service. Ben and his associate provided a 20' truck to give us six twenty-footers for our Scouting project. A change a few days before showed that we would have one 17' truck. Fortunately, we all had twenty-footers. It made our project run smoother. In addition, one of the odometer readings was off by one hundred miles on the contract entry. They corrected this and reimbursed part of the charge on one of the trucks. Finally, they found a water bottle we left in one of the trucks that we will pick up at a future date. Merci.
JEFF SHIVNENExtremely friendly and supportive staff. Vehicle was in great shape
avinash madhavan pottiVery helpful staff.
Alex Aderton.The renting process was painless. Very fast and professional.
Hyung ChoeThe wait is too long
David Tran1 000 000 % SERVICE!!!!
Joseph WoodenCompetent, friendly staff
Martin EldredOne of my favorite locations!
Jason McLearEmployees were so nice and helpful.
Susan Courtney .This location has a good inventory of available vehicle rentals , and convenient hours. The only inconvenience is they have no parking to leave your vehicle while renting, so you have to have someone who can drive you & drop you off. There is no nearby parking either. Otherwise it is a well run location
GUYERIC CHRISTMANEverything is ok, thank you !
ramiz alievBen and William are great employees to U-Haul. They are always proficient at their jobs. Thanks for making my job easier!
MARK MILLERA 1 SERVICE! SO MUCH BETTER THAN ENTERPRISE/ HERTZ/AND THE REST!
Joseph WoodenI drove the truck less miles than I did from my previous rental and was charged for 7 miles over. This cannot be correct especially since I drove to the same location as last time. Something must be faulty with the mileage counter. The truck has several warning lights activated on the dash plus a faulty ignition switch.
Benjamin CrosdyPlease just remind your staff to wear a smile, rain, sleet, hail or snow…
Karen CopelandFantastic experience from start to finish. The customer representative in the office was outstanding. Five stars.
Ryan ClarkI truly appreciate your customer service (
ISHMAIL KOROMA | Expérience généraleGreat experience! Fast and efficient! Good customer service is hard to find these days, but you can definitely find it there.
Mike RileyExcelente
JOSE SANTOSVery kind and friendly service center, Always has rentals readily available and hospitable attendants at hand. thanks!!
Michael MaldonadoMobil app was challenging to use (not always responsive and had to repeat steps several times) but worked through the issues.
Richard VanveldhuisenPick up and return we’re smith and easy smooth
Paul BakerTruck was not ready for pickup
Phillip SauterOK as is. Employees were very courteous and helpful!!!truck was in good condition for a 350 mile trip.
Ken WilsonStaff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.
mUBARIK Muhammad | Expérience généraleThe cost. Competitors are much cheaper
Felicia HymanThe staff was great and attentive. Truck was clean, ready, had blankets and dolly as ordered, and was warmed up when I arrived (it snowed that day)! I did have 2 concerns after I departed: the "service tire monitor" light kept coming on, and it was very hard to get steering wheel to unlock so I could start the engine. The turn in process was fast, and my receipt was correct and in my email within 30 minutes of my return!
Susan TowFYI- The truck that I've got was due for oil change. I've notified the office staff when returned the truck.
Mehrzad GanjrizI was double charged for my rental. I was having issues with the app so the staff person on location stepped in and checked in my return of the vehicle. The app also charges me but even charged me more than double what I was supposed to pay!
Scott Holstein10 000 % great service!!!!!!
Joseph WoodenReceiving person went well above and beyond to see that we were reimbursed for an overcharge.
Gary PierceI had previously rented from another source, but side mirrors would not stay adjusted and the right one moved with the wind and made driving unsafe, returned and came to this location and they were excellent!
Lynne LarabeeMoney was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I've never issues with that particular U-haul over the years, that's why I've continued to use that one. Now, I don't think I'll ever use that u-haul place again.
Tiffany Burgess | Expérience généraleAgent checking me in was awesome! Friendly and. Very polite. He was very good at greeting customers and telling them he'd be with them in a moment or explaining he was finishing with a. Customer and would be right with them! That makes all the difference! .
Loren NalewanskiDon’t have your customers waiting for 40 minutes just for someone to show up to help!
Tiffany BurgessThe staff was friendly and helpful. I had trouble with the app for pickup, so I went inside. It was a quick process.
CARLOS ARCEMake sure windows are clean on the inside
Randy WaltersMuy buena atención
Edgar CastellanosVery prompt service.
Daniel MiddletonThanks very professional staff
Mohammad Samimi | Expérience généraleNot coment
ulises mongeThere was no parking. And they did not have the appliance or utility dollies I requested in my reservation. And more than one truck smelled heavily of cigarettes. (The attendants indicated the wrong truck for the key they gave me, so I got to be inside more than one, and they both smelled like cigarettes). Other than that, they were clean.
Addison LinderThis is a very well run facility. Staff are competent, friendly, and on the ball. Equipment was clean.
David KeilyThe representative was very rude and charged me 9$ for gas even when I returned it at the same level as I was given. He wouldn't listen and charged me money. Very bad service overall and wouldn't recommend this location.
Abhishek MangipudyThis is the Best location to rent from in Virginia.
CRISTIAN GALANLower price
Zabdi PinedaI tried to take a photo for inside of my car but it doesn’t work .but I return my truck .how I was return my truck I don’t know
BURAK TEMELVery nice experience in and out
David BrangardMy storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!
David Westphal | Expérience généraleI would give an excellent rating, however the app shows that I "paid $219,9" for the unit, when in fact it was a free 1-month rental and I paid $0.00. So I have some concern that this may show up as a future charge with my bank. Plus, the compensated amount for one month was $104.95, so I don't know where the U-Haul app is getting the number $219.90. I tried to follow up with the local location, and they said on their end, no amount appeared.
Robert Hawkins | Expérience généraleThe staff immediately responded to me despite having a queue that they would be with me in a moment. They were helpful in offering me choices to determine the best storage solution. The facility was clean and maintained. When I cleared my personal property the process was hassle free. All staff were courteous and professional. Much recommended.
DAVID SMITH | Expérience généraleThe manager and district manager of the Dulles location are amazing. They both worked with me to allow me to clean the storage unit out that was infested with rats, as we tried to salvage anything worth keeping. They also held the unit so we could file a claim after an extended time because we had to go to Florida to take care of our daughter's family who was hit by a semi-truck. Merci encore.
clarence williams | Expérience généraleThey have always been helpful, no matter what my needs are
jeffrey Masalin | Premières impressionsFast!!
GINA DESTITO | Premières impressionsHi, My name is Mohammad , And the team was very helpful and very professional thank you so much ,
Mohammad Samimi | Premières impressionsVery good 👍🏿 job
MOHAMEDALI TEBAREK | Premières impressionsEasy, straightforward, no stress.
ALEXANDER GLOVSKY | Expérience généraleI arrived to the storage unit at which point the guy working advised that I was not able to move in online because there was no unit available in the size I needed. He then proceeded to take his sweet time trying to figure out what to do, called another location, etc. After a few minutes the other woman working advised him of an open unit. He did something on the computer and said "you can check in online now". Once I confirmed I was able to he didn't advise where the unit was, provide a map of the property, or offer any other assistance. I have rented storage units from U-Haul in the past but this one thus far has been the least helpful.
Justis Martin | Online Move InYou guys are great. Always helpful and friendly. The only place I go for rental trucks or storage units.
JOHNEDWARD LEAR | Premières impressionsGreat service and wonderful staff thank you
DAVID QUINONES.. | Expérience généraleI was happy with our experience. Friendly operators were calm when dealing with a busy lot. There were (empty) rat traps in our storage unit when we opened it, which was a little concerning, but the unit was otherwise clean and ready for move in.
ALEXANDER GLOVSKY | Online Move InGood services
yimi Castro | Premières impressionsI've been using U-HAUL storage for over 15 years. Just like last week, the u-haul staff use unprofessional language and treat their customers very disrespectfully. Yes, our company has never missed a usage fee. Of course, it pays automatically until last April 09. The staff said they would prosecute me. Several times while I was at work, a woman and a man were very annoying on the phone/703-437-3404 and asked me to give out my credit card number right away. I couldn't trust them and call the company card number over the phone. Naturally, I immediately entered my autopay credit card back online. After that, the same young male employee called again and threatened to prosecute me if I did not give them my card number right away. (I went to the office after work to check my face and asked for my name. I-haul companies really need to train their staff on how to treat customers, and if this is the case with others, I strongly recommend sending them a letter rather than talking on the phone.
INTERNATIONAL TELNET | Premières impressionsNo one communicated no one cared, and the parking lot was always packed. No overnight parking allowed and they rape you on rates.
DAVID EDWARDS | Expérience généraleHave used this specific location in the past and never had issues. This last time had to throw away leather furniture and bed mattresses due to mice droppings and we found a dead mouse in the unit. Very disappointed and will be sending photos to corporate because throwing away thousands of dollars is not acceptable.
Irvine Rodriguez | Expérience généraleVery good customer service!
PRINCESOLOMON ADJEI TWUMASI-ANKRAH | Premières impressionsAccess to my storage was blocked by their vans and trucks. I had to struggle to empty my garage
Abdullah Aslam | Expérience généraleMuy satisfecho hasta el momento
Henry Pineda | Premières impressionsYeah, very good customer service I love it
Jose Fonseca | Expérience généraleGreat customer service and friendly staff.
Severin Yao | Premières impressionsRats are a big problem here. Had to throw away away all of my belongings after 1 month of renting a storage unit due to the rat infestation.
Jasmine Ransome | Expérience généraleThe staff at the location on West Ox Road in Sterling Virginia is the best. They are very professional!
YVETTEALETA JOHNSON-MCINTYRE | Expérience généraleThe service here was completely horrible from the very first day here with this site, the staff is never on the same page they don’t know what they are talking about the manger is rude and and they called me a month straight after moving out and kept saying I owe them money for an empty storage unit
Sean Greene | Expérience généraleVery smooth transition
Fuad Gauhgr | Premières impressionsThis service was great and the Spanish speaker was very helpful
Jose Fonseca | Premières impressionsNo lighting in the unit and there were rat droppings around the edges
Molly Gloeckner | Expérience généraleUnfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.
Chelsea Lasik | Expérience généraleMuchas gracias 🙏 por su amabilidad. Todo en orden.
MONICAGLADYS ARANA | Expérience généralePlease do more to get mice out.
AUGUSTINAM AMPEH | Expérience généraleProof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.
Isaac Mulamba | Expérience généraleGreat staff as always
DAVID QUINONES.. | Premières impressionsMice infested
Jessica Ammons | Expérience généraleThe Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It's hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.
KELFALA CONTEH | Expérience généraleBen and the staff are super helpful every time I need their services.
BRIANKEITH ROGAN | Premières impressionsToo expensive
AUGUSTINAM AMPEH | Premières impressionsI know that for safety they made me buy the pot lock there but is their policy. Over all good
Roberto Lemus | Expérience généraleas always excellent
JOSE DIAZ | Premières impressionsIt's was grate
COMINISTRAYA ABAFOGI | Premières impressionsVery friendly people. The manager is very nice and understanding
Adja Nikabou | Expérience généralethank you Was Nice time
Mohamed Ali | Expérience généraleEl horario de ingreso es limitado y cobran por 25/7 muy malo
Behiran Pantoja | Premières impressionsStaff was courteous and very helpful.
MICHAEL SOMERVILLE | Premières impressionsExcellent service and friendly staff
EYASU MENGESHA | Expérience généralepretty dang expensive but good experience overall
DEVONMATTHEW WEETMAN | Expérience généraleThank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.
Pamela Schmidt | Expérience généraleAn absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.
Luke Robinson | Premières impressionsIt met our basic needs for storage
Staci Bostic | Expérience généraleGreat Customer Service
David Martinez Jr | Expérience généralePrior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.
Lindsay Warn | Premières impressionsWe had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!
Betty Cain | Premières impressionsGreat Customer service and employees are very helpful
David Martinez Jr | Premières impressionsbenyam excellent help
KUDRET TERKES | Premières impressionsGood people making work easy and fast thank you
ALI AHMAD | Premières impressionsBen and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.
Pamela Waltz | Premières impressionsThe whole entire U-Haul staff at that location were awesome!!!
Lien Petruzzo | Expérience généraleUpon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.
Charles Prindle | Expérience généraleno communication. tried to rip me off multiple times. i'm convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn't confirm. absolutely trash organization.
RICHARD BEVILACQUA | Expérience généraleCustomer service it is great. So We are happy !!!
esmelealem desta | Premières impressionsEverything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.
David Hutchings | Expérience généraleWe just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.
Laura Adams | Expérience généraleGreat staff and management. Best storage unit and location. Excellent customer service.
Andrea Locke | Expérience généraleGreat Experience, friendly staff. Our contact Tanya was very helpful .
Nobel Humanitarian Mission | Premières impressionsYou guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.
Claudia Everett | Premières impressionsInitial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.
David Lunsford | Expérience généraleAbove than excellent
sanjogta sharma | Expérience généraleI gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.
clarence williams | Premières impressionseveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work
tania mejia rivera | Premières impressionsVery little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.
Robert Rivers | Online Move InI highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.
Charles Phan | Premières impressionsThe team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.
Robert Day | Expérience généraleMy check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better. The ladies that were working at this store are very friendly and get the job done quickly. Merci
Pamela Schmidt | Premières impressionsStaff was sooooo helpful!
Heather Baskett | Premières impressionsI have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.
Eric Skrzypek | Expérience généraleI have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.
Victoria Baker | Premières impressionsI don't understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!
Taylor Bohn | Expérience généraleMy name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.
hopeyn acciola | Expérience généraleVery friendly and helpful as always
WILLIAM MURPHY | Premières impressionsEach person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.
paula smith | Premières impressionsThe only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.
Michael Strang | Expérience généraleExcelent
Farrah Cintron Perez | Expérience généraleBen and William are awesome
MARTA GEBRHGZHABER | Premières impressionsWhen a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!
Liz Coleman | Expérience généraleMs. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF
Cheronda Cherry-France | Expérience généraleMs. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++
Dominique Harris | Expérience généraleGreat service & great facility!
William Driggers | Expérience généraleThanks
furqan syed | Expérience généraleThe office staff did not explain that receiving my money back for cancelling my contract would take 5 days.
Michelle Smith | Expérience généraleThank you for all support
Roberto Flores | Expérience généraleThe slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.
Michelle Lawrence | Expérience généraleNeeds better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.
mark UZELAC | Expérience généraleWanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!
Sadaf Sealock | Expérience généraleMs Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.
benjamin sanjuan | Expérience généraleVery helpful and understanding staff ...
LOUIS E CASSAMAJOR | Expérience généraleGreat service thank you very much Will. He is the best
sirikhane vogphakdy | Premières impressionsI had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.
JULIO LOPEZ | Expérience généraleThe manager Wanda was amazing. So calming and helpful!
Christina Scandiffio Passeri | Expérience généraleMs Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate
robert roach | Expérience généraleGreat customer service!
PAT MILLER | Expérience généraleGreat customer service. Thanks
rose piton | Expérience généraleThe staff was very helpful and polite.
Rob Castorri | Premières impressionsWanda was very helpful. Thanks.
Faruk Taban | Expérience généraleThe only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.
Mark Pelham | Expérience généraleThe Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G
ALLISON BARRY | Premières impressionsThanks to the wonderful staff !
CHArLES TASCO | Expérience généraleVery kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean
benjamin sanjuan | RéservationWonderful customer service!
Mark Pelham | RéservationVery courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.
Carl Arent | RéservationWe were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!
Rosario Torrico | Expérience généraleThe U-Haul website was difficult to navigate.
benjamin sanjuan | RéservationExcellent service
cristian abiles | Expérience généraleThe facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.
Glory Mangoba | Expérience généraleStaff was so extremely helpful!
Tyler Culp | Expérience généraleI greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.
Douglas Glenn | Expérience généraleExcellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.
Bernadette Jones | Expérience généraleGreat staffs! Best team ever! Thank you, Thuy-
robert woodis | Expérience généraleGood location and staff
SHERI CROCKER | Expérience généraleI've been with Uhaul - Sterling for years . I've never had a problem until now, we moved out of our storage unit before the next billing cycle . Made then aware and still got charged.
ROUNIA HINTON | Expérience générale