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VICKI K | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Stone Mountain
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Been a Customer for over 30 years
NAKIA L | Premières impressionsUnprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me
DURON W | Online Move InThe staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.
wayne J | Premières impressionsLove it
Jaliyah H | Online Move InPrice was going up and I could not afford..
Howard A | Expérience généraleGreat Service
TAKIYA B | Premières impressionsThe road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.
francess m | Premières impressionsWhy does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture
BRYAN S | Premières impressionsMore staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage
neil g | Premières impressionsI was pleased
Bonita M | Expérience généraleVery professional experience
JESSIE J | Expérience généraleGreat job
willie b | Premières impressionsSo far so good. Staff at the storage location is excellent.
Michael M | Online Move InThe storage unit was not up to standards it rained inside the unit n my belongings were ruined
Montence L | Expérience généraleI’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!
CLEMENTINE B | Expérience généraleEasy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.
Brandon G | Online Move InMy storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.
ALTHEA C | Expérience généraleI had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.
Tamara P | Expérience généraleThe original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.
Kenon e | Online Move InAll of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God's blessings continually
Maudrie E | Online Move InMerci.
Nakisha H | Expérience généraleI think I've said enough.
BERNARD J | Premières impressionsBLESS YOU!
FLOYD F | Expérience généraleA1 service. Every time.
GEECI C | Expérience généralena
mansour a | Premières impressionsStaff rude and disrespectful. People sleeping and breaking into storages
kamyrah p | Expérience généraleVery professional staff and very good move-in experience. Merci!
MARION C | Premières impressionsLighting inside the storage unit would be helpful.
John M | Expérience généraleThe two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.
TAMMY P | Premières impressionsI was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.
HOLLY B | Premières impressionsGreat team
FAMBO A | Expérience généralePrices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff
Eric H | Premières impressionsU-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money
Candaceia L | Expérience généralePersonnel was efficient, courteous and professional
Anthony S | Premières impressionsI was called on a regular basis and my friend was called for no reason. I didn't owe money, but life happened and I wasn't able to move anything in. So why call if I didn't owe money. I will never store with haul again.
Metrya M | Expérience généraleI still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit
LASHONDA P | Premières impressionsGood customers service
John B | Expérience généraleExcellent customer Service.
RHONDA C | Premières impressionsThief
Ahmed G | Expérience généraleVery helpful with good information
Denise F | Premières impressionsIt was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Merci
John G | Expérience généraleMy issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.
PAMELA P | Expérience généraleI plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.
Wade J | Premières impressionsThe
Emilia W | Premières impressionsMy experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.
Charlene H | Expérience généraleI have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.
Gloria F | Premières impressionsExcellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.
SHARRON C | Expérience généraleJorris is always on top of things. He is very helpful and friendly
MARK A | Expérience généraleI want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.
donna j | Expérience généraleFantastic people work here .
william f | Expérience généraleA awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!
ROBYN B | Expérience généraleI had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.
Delanya H | Expérience généraleI went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager
STEVEN B | Premières impressionsPlease work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests
DJuan C | Expérience généraleI will always use U-Haul
Elise G | Expérience généraleI appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!
Andrea B | Expérience généraleGreat experience. Staff was helpful and friendly even during these trying times.
CAMELA B | Expérience généraleI was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15 late charges. Otherwise everything was great. Thank you for your service!!
REGINA S | Expérience généraleI'll NEVER go back to the one on Memorial Drive in Stone Mountain!
Ella G | Expérience généraleI came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.
ashley w | Expérience généraleThe only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....
April C | Expérience généraleThe wait was ridiculous..each and every time..but when im serviced its prompted and smooth.
Cynthia R | Expérience généraleFriendly quick staff. Clean and great working van!
Melissa B | Premières impressionsLate a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y'all had no masters or extra . Had to pay a locksmith never using uhaul again
Kareema C | Expérience généraleGood service.
Chale W | Expérience généraleGreat storage facility
LANETTE J | Expérience généraleTo many young kids with attitudes, not able to focus on the job. Playing on phone.
WAYMOND J | Expérience généraleStore hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with
Aris C | Premières impressionsI would give it a hundred stars
Desmon W | Expérience généraleU haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2,2-thur 6-2019. They broke into my unit and took half of my item
DWAYNE B | Expérience généraleMy initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong
debra d | Expérience généraleI am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.
ROCHELLE J | Expérience généraleVery professional and polite
Shakita S | Premières impressionsI was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night
Kashif H | Premières impressionsMy experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.
Demeka B | Premières impressionsI always use U Haul.
Randall w | Expérience généraleBien
BRUCE T | Expérience généraleMerci
phillip c | Expérience généraleWell managed facility
Tammy S | Expérience généraleMerci
Theron P | Expérience généraleMerci.
Theron P | Expérience générale☺️
Sharon H | Premières impressionsStorage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!
Bonnie F | RéservationI will not be able to move yet so thanks but when I do move I use your services
Janie C | RéservationHe was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.
rita a | RéservationThx
xavier s | Expérience généraleThey took great care of me swiftly.
CHRISHANNA M | RéservationMy things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.
ebony t | Expérience généraleUhaul was very helpful with my move to Georgia
curtis s | Expérience généraleThe apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath
ALVITA C | RéservationThank you, for all the help you gave me.
phillip c | Expérience généraleI stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.
JANICE E | Expérience générale