Make sure the check the rental app works properly so pictures can be documented and submitted. Make sure the gas is marked correctly on paperwork.
Alicia JCustomer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need to clean the corridors on a regular basis dirty floors don’t look good
Tondelaya L | Expérience généraleAucun
CARL W | Premières impressionsThey very friendly and helpful. Appreciate how they interact me being deaf by writing. Will rent their again in future
blaine d | Premières impressionsVery well kept
Stella W | Expérience généraleGood service thank you !!
Shawn W | Online Move InFound a dead mouse in my shoe...lots of mouse feces too. Yuk!!!
shelley b | Expérience généraleVery nice service
ZIHAN Y | Premières impressionsEverything I owned was destroyed by mouse poop and pee. I reported this in JUNE. It was so bad the uhaul worker didn't dare to step in for photos-no worries- I took 100 photos and videos! Didn't hear anything back, called again sept 8. Spoke to corporate. They assured me my stuff would not be sold, and that an investigation would begin. He gave me an email to send all photos and videos. All photos and videos sent, did not hear anything back. Received an email saying all of my stuff was sold. See you in court 欄
Julia T | Expérience généraleVery good customer service
Kertis B | Expérience généraleRegina, was very patient and professional, also Marvin and the other gentleman was pleasant as well to work with and the return of the truck the young lady was also pleasant.
KIMBERLY O | Premières impressionsI wasn't able to get a receipt about my transaction and I had to wait a long time and still couldn't get my recepits
Lashawn B | Premières impressionsAlmost every time I arrived at the storage facility 1 or both bay doors did not work. The most Annoying aspect, I cancelled my storage facility after 3 years and I'm still getting invoiced after my service was cancelled. What a scam. Because of this reason I will not recommend this facility to anyone.
jason f | Expérience générale1. the two large doors for the trucks to pull in to the facility was broken and although online I signed up for a 1st floor storage room instead I received one on the second floor. This caused me to spend more money on moving then would be necessary due to the time taken to go back and forth. 2. The sliding door does not operate after hours. Whats the point of having access if you are forced to use the tiny entryway door which has stairs. This is seriously inconvenient as it does not allow for ease of moving your things. 3. While this may be no fault of the people who parked there but maybe ensure trucks cannot park right in front of the loading area. This prevented myself and others behind to walk the items several tens of feet to the door and those stairs to enter the facility.
Rodel W | Premières impressionsEvidently some customers destroyed both loading bay doors just before I was scheduled to move out- I think U-Haul should have had them fixed sooner .
venugopall t | Expérience généraleVery good
anthony p | Premières impressionsA set it and forget it solution for storage loads of all sizes making the always stressful transitional periods of our lives easy. And when your ready to move they provide the affordable transportation vehicles, tools and more to make the move simple. "U-Haul, We Help!" I will be using you guys forever! Thanks for all your help and convenient accesibility, hours and customer service!
Dame H | Expérience généraleI have had a very traumatizing experience with U-Haul located at 2800 Ridge Avenue in Philadelphia Pennsylvania 19132. I do plan on reaching out to an attorney fory most recent experience. I came in and paid for a storage unit and rented a U-Haul van for the first time and no one provided me a copy of customer rights responsibilities and policy and procedures. However a gentleman at the location whom is of a light complexion African American male short in stature was great and helpful. The manager and general manager was quite unprofessional impudent and rude and did not take accountability for any of the issues I confronted them with. I was not made aware that I would have to pay for the rental of the van until I return it. I thought that while the funds were available on the day I came in that they would take the funds each time I am seen on the cameras coming to the facility to make payments on the extension of the van I was told by a tall slim African American male that I was alright and didn't have to pay until I return the van. Which by the Time I returned the van Amazon prior purchases that were pending being processed took the money remaining in my account rather than take their money when I placed the orders. Which after paying for my storage unit and movers fees for a third party on U-Haul website my funds were already starting to be exhausted. So I wanted them to take the money before any other entity or business took my funds. Because securing my belongings and my move expenses were more important. I came in from another state to gather some things from my unit on 09/15/2023. To discover my unit floor covered in urine. I explained each time I came to my unit I am seen on camera moving things in and out of the unit at no time was I in the unit urinating to cause a spill of urine at anytime. I began cleaning the unit myself with my own personal cleaning supplies from my personal cleaning company before I was offered a mop and bucket. Staff tem came to offer me a new unit and once I placed all my items in that unit they come with a 72 hour vacate notice. After asking another unit holder to open her unit for possible damage rather than to see if she was responsible. I felt quite hurt and offended and frustrated by all issues brought unto me and my belongings. When I said I was contacting my lawyer they resolved the issue immediately. But after I moved out of my unit by myself into another unit by myself only to be told to move back to my unit which disrupted my plans for my trip to Philadelphia for a day. And I still have not received the refund promised to me. I am hoping that the manager and general manager are reprimanded or held accountable for their unprofessionalism and the grief they are responsible for that I endured. Otherwise U-Haul is sending out a message of we operate poorly and unprofessionally while taking your money in exchange for a service that's ineffective and unreliable and not dependable. Can someone contact me about this issue or I can contact corporate myself. Or I can have my civil rights attorney reach out to you on my behalf. This is unfair and quite unjust. One more reason I moved out of Philadelphia.
Rashedi H | Premières impressionsThe card machine was not working right and was a big hassle
JAY R | Premières impressionsMake it a 24 hour excess
Lena L | Premières impressionsThe staff was great the storage was great I was provided with superb hospitality and customer service. I would recommend them to family and friends and they are my go to place whenever if ever needed again. Thank you U-haul staff and employees much appreciated and continued success Karen
karen j | Expérience généraleThe woman who assisted me did not show me my actual unit. She showed me a display unit. The display unit showed to me was a 5×10×10 but the actual unit rented was a 5×5×10. She never walked with me to view the unit. She never even showed me where to enter or how to use the entry key. I also rented a truck in that same moment to get my things to the storage. I explained that it was building materials and I hired some men to help load and unload the truck. I would be able to return the truck about 9p. Her response was no problem. As long as the truck is back on the lot by 7a I'd be fine. When I returned to the storage with a truck full of materials and men to unload at 7:30p both doors to access the building with my belongs were out of order and the alternative sliding door was locked. I was only able to enter the building by walking up steps and entering a single door which would not be an option to get my materials in the building. Once in, I texted the number they have listed for after hour help which to date I've not had a response from. I also pushed the security buttons to which no one answered. As I stood there trying to figure out other options my worker said maybe we can carry at least the tile to the unit. We head to my unit and this is when I see that I've been given a smaller unit then I was expected. I tried calling the 800 number but they couldnt help. They noted my account and apologized. It's now 9p. I'm stuck with a truck full of my stuff, a too small unit and no assistance to get in the build. I had to leave the truck with my belongings on the lot and return the next morning at 7a. When speaking the the man working behind the counter he said well the customers hit the doors and they break. There is nothing we can do about it. We have to wait for them to be repaired but we never know when that will happen. It's not our fault. I said all of that maybe true but if the worker who rented me the united explained these things I forsure would not have rented a truck that evening knowing I could not gain entry to bring my things in and honestly knowing that there is no assistance after 7p although you have until 10p to move your thing in and out I would not have wasted the money in hiring men or renting a truck. With the knowledge security is just video recording and no live person can be reached via the number provided or by pushing the security button, knowing that coupled with the doors to enter with your things are always broken with an infinite wait time for repair I WOULD NOT HAVE RENTED A UNIT FROM THIS PLACE. This is my first experience with storage through Uhaul and this set up is a stain on the Uhaul brand.
RONYA W | Premières impressionsMy storage unit was locked with a U-Haul lock and I had to wait about 20 min or so for entry and the unit had not been swept out.
MATTHEW G | Premières impressionsMerci
APRIL D | Expérience généraleThis location was convenient, the staff was friendly, I felt confident that my belongings were safe and secure. The one thing that could improve is traffic circulation and vehicle access to the storage area, but I know this is a compact location and that is challenging. Yesterday there was an employee helping to direct traffic in the lot and that was pretty helpful. Overall, I recommend this location!
Bernard M | Expérience généraleThe hall ways to the uhaul storage were too narrow to turn my couch into my unit so I had to get a bigger one to be able to get it in. I figured if I rented a unit that was big enough to hold my couch but the problem was that the hallway was too narrow outside of the unit. The elevator was also too small so we had to tilt the couch in the air.
Nicole A | Online Move InBrilliant service!!!
Karin M | Premières impressionsI would have given 5 stars had my acct been closed when I originally moved out and not 2 weeks later
NICOLE B | Expérience généraleI like doing business with the company everything easy.
CLIFFORD D | Premières impressionsExcellent
KURT F | Premières impressionsrestroom convenience not always available, however ultimately it was a top notch experience for Dietra Sealy
Dietra S | Expérience généralesome of my stuff was missing from my unit.
Esther M | Expérience généraleI was pleased with the excellent customer service I recieived from this UHAUL. The manager and the female CSR went above and beyond to help me get my storage paid up and moved out of my unit. I want to thank them for their pleasantness; it made me feel as ease and able to move out stress free!
Latrise B | Expérience généraleThere was rat feces in the unit and there was nothing to control the problem. You need to triple up or double up on the layout of traps to trap them.
JANET B | Expérience généraleDuring moving out there were mouse dropping on and in some of the boxes. Unsanitary!
Victor R | Expérience généraleNo comment
Pauline M | Premières impressionsMice
Larry W | Expérience généraleLeather jacket and pants were stolen I've spoken to customer service as well as manager never recified the problem just kept saying he'll call me problem after problem
Helen C | Expérience généraleI put no on recommendation because I don't know the cost of other storage places.
David W | Expérience généraleMy experience was excellent my item was very safe l would recommend anyone to have there personal item at this location
denise d | Expérience généraleStaff was very helpful and pleasant
Sandra K | Premières impressionsAlsome
victor d | Expérience généraleDid have mice droppings in items upon moving out, so extermination should probably take place more often.
John I | Expérience généraleMuch love much respect much needed
eliada W | Expérience généraleGood people
Maurice W | Premières impressionsThe girl and manager helped me use my coupon for a free month which wasn't coming up and the system very helpful and patient with me
Lynette R | Premières impressionsManager wasn’t helpful and he was very rude.
YOLANDA W | Expérience généraleIt was a bit expensive
PAULETTE A | Expérience généraleEmployees are young and naive at the Sedgley location
Betty W | Premières impressionsIt's a nice place. Nice location
Curtis d | Expérience généraleI used this facility to store some of my daughters extras because she is miles away from home , she is a college student in Pennsylvania. In my haste and travel, I forgot I had to use a uhaul padlock which was required in addition to the insurance. Unfortunately I had inadvertently left the key to the padlock home. The staff was not very helpful and told me there wasn't much they could do. I had to figure this out on my own and had to get a very expensive locksmith to break the lock . Just wish I would be able to use my own lock next time and wish for the staff to be more helpful during college move which is already a stressful time. Just wished I didn't have to spend the extra money for the locksmith, which I didn't have.
Rubens f | Expérience généraleSteven was very helpful when we moved in, and answered any questions that we had. Very nice to work with.
Jennifer M | Expérience généraleWe had an issue with our access code. We found out after many issues that our code we selected to enter and access our floor was already in use by another tenant. I would suggest checking to see if a 4 digit code was already in use by someone else before the same is assigned to another person causing lots of delays and issues. The staff was really great but this seems like it could be an easy fix that would solve problems.
Melissa D | Expérience généraleNatesha and Steven were both very nice and helpful. They made our move less painful... knowing how painful moving is! The building itself was easy to get in and out of. Loved that you could back in, close the garage door, and then take your time moving into your storage unit.
Jennifer M | Premières impressionsEveryone was very friendly and helpful.
Dawn H | Premières impressionsThe customer service was attentive & everyone was kind. I do believe that I was charged twice for my unit & im not understanding why I paid $102 to reserve my unit & then had to pay another $120'once I entered the facility when I thought ili had already paid the rent for a month
Kenneth W | Premières impressionsNice, helpful, friendly staff.
MELISSA M | Expérience généraleFirst off, your workers at this storage unit do not care at all. Was talking to a local that was an African American that says he has 5 units at this places right now since he buys them at auction and he even said those 3 woman are laughing at us right now since we are 2 white boys in the hood. I called in advance asking if we lost our keys to the unit, what would happen. The person on the phone said you pay a $50 and we cut it off. Thats it. I traveled over 3 hours away with that information for them to tell me they never said that and I would need to make an appointment. Which can't be done today. No help or anything. I then had to call all around for an emergency locksmith to come cut the lock off and get charged an emergency rate. Then your staff gave him a hard time when they found out he was cutting it off. Educate your employees on working with customers instead of sitting behind a desk not caring at all about them. Then when I finally get into my locker to move out, what do I find? A dead mouse in my Locker and your staff did not care at all when told about this. After this experience. I WILL NEVER use a uhaul product or storage service again.
Dylan N | Expérience généraleManager and Assistant Manager as she called herself Very unprofessional, Rude, uncaring, insensitive!
Sandra A | Expérience généraleI was treated very disrespectful by the young lady who call herself the assistant manager and after reporting the issue to the manager he seemed to not to care. There was a huge mixup in a reservation that was made by the assistant manager and they showed no remorse about it. Very unprofessional!!!! I moved out! And again they seemed not to care.Awful experience!
Sandra A | Expérience généraleThe young lady that helped me was very patient with me on Sunday and helped me with everything even tho she was the only one at the front desk answer the phones and helping everyone
Lutesha C | Premières impressionsThanks Mr. Ingram and staff to help me get through a renovation project vehicles available good time and secure storage
JAMES M | Expérience généraleExcellent service à la clientèle
BURTON Y | Expérience généraleVery courteous staff
Sharon B | Expérience généraleThere was a dead mouse in the unit they gave me I signed up for the first floor and when I got there they gave me the second floor with a dead rodent in it yuk but over all it was cool the cleaning girl came and got it
Anice A | Premières impressionsThe staff at this location is always very helpful. The store manager was amazing he truly went above and beyond to ensure I had what I needed and was very knowledgeable about products and storage units. I will definitely recommend and return.
Shamaka H | Premières impressionsSome of my items were missing. Who can help me resolve this issue?
Katrina R | Expérience généraleI got overcharged thats why I didn't keep the storage unit
Danny P | Expérience généraleThanks for everything
William B | Expérience généraleThanks. I appreciate everything. Great service nice people. Fast service. Great good# 2020
DEO D | Expérience généraleGood experience all around! Thanks!!!
Laurence M | Expérience généraleDarell and Martin are really nice and helpful. Tasha was also really helpful in my move out process.
Brendan B | Expérience généraleOther than the fact that I paid for items I never received, the experience was cool.
BRIANA B | Premières impressionsForget his name but the man with the glasses was extremely helpful every time I was at the facility.
Zachary P | Expérience généraleTheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in them
lovie t | Expérience généraleThe U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. Merci.
Debra C | Premières impressionsDamage furniture, would like to speaker to corporate
Felicia W | Expérience généraleExcellent service à la clientèle
Maria E | Expérience généraleThank you for a smooth experience!
Elizabeth K | Expérience généraleF**king roaches….I just picked up my items and vacated my unit yesterday items were in the facility for literally 3 weeks and so far I've seen several ROACHES come out of my belongings!!!! One on a mirror and another on a box as I was opening. The house I moved from had been exterminated and the new house I just moved has been remodeled with brand new everything so im certainly not happy about seeing roaches in my belongings!!!! Also when I rented my 10x10 unit there is an giant pillar inside of the unit I was not made aware of this until after I had went to place my lock on the unit which resulted in me having to purchase another unit after seeing that the rest of my items would not fit due to this enormous pillar in the way taking up valuable square footage in the unit! This was very inconvenience!!! I wasn't going to complain about the unit being as though my items were only stored for about 3 weeks but seeing these roaches have made me change my mind. I never have stored my belongings in a facility and had to deal with a pest problem upon collecting my things. This has been a horrible experience and I would not recommend this facility to anyone at all!!!
Gizette G | Expérience généraleGreat service great price thank you.
Michelle B | Premières impressionsIt was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.
JAMES M | Premières impressionsVery good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenience
Mildred H | Premières impressionsThe facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn't have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.
Raechel A | Premières impressionsMerci.
Shay S | Premières impressionsTeren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.
Catherine L | Premières impressionsExceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!
Gracia V | Premières impressionsgive these people a raise! They do their job exceptionally well
Derek J | Expérience généraleStaff very helpful and considerate.
MELISSA M | Premières impressionsVery nice folks at the front desk. Move in has been seamless.
Robert T | Premières impressionsVery clean facility!
Ned S | Premières impressionsTwo of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.
LEONA D | Premières impressionsThe staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I've had. Kudos to the facility and all the staff.
Christene A | Expérience généraleEmployees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.
LISA M | Premières impressionsStandard business hours for rental sign up doesn't always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and return
Christene A | Premières impressionsI am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.
Gilbert B | Premières impressionsThe staff was professional, courteous and helpful
Sybrena M | Premières impressionsHelpful staff and a very clean storage facility.
Joey M | Expérience généraleAtil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.
David A | Premières impressionsI can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Merci.
susan p | Expérience généraleThe unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.
Marie A | Expérience généraleI was not aware I wouldn't have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.
RYAN B | Expérience généraleThe staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven't had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.
Anita M | Premières impressionsI had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.
RYAN B | Premières impressionsThe staff was great, friendly, and very helpful. Pats mask.
Robert I | Expérience généralePpl were always nice to me when I called to pay my Storage fee. Also helpful with any future concerns, I loved this location. 2800-30 ridge ave!
yakima b | Expérience généraleMoving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.
DONNA M | Premières impressionsThe staff was friendly, curtious, professional and accommodating.
Lawrance B | Premières impressionsEverything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.
Anita M | Premières impressionsRented an truck from them and brought it back with the same gas that was in there I was told that I had to pay $100 more. Also in the middle of my moving my truck broke down and I had to wait 3 hours
Deborah L | Expérience généraleI was told about a keypad that was never installed. the month that I had the storage, I couldn't get in my storage unit because I work 8am-6pm. When contacting the GM, he would brush me off.
Mikalia f | Expérience généraleGreat Service! Highly appreciated.
Tristan w | Premières impressionsKeisha was very patient and helpful. She answered all of my questions.
Gregory P | Premières impressionsI ONLY HAVE FEED BACK IF I'm UNHAPPY.
JANICE S | Premières impressions