Évaluations des clients U-Haul Moving & Storage of Sunrise

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sunrise

Cote générale :

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Michael L.
Évaluation :

No matter what my needs are ,this locations staff is always accommodating, and go that extra mile to provide awesome customer Service.

STEVE T.
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Le client n'a pas laissé de commentaire.

Yrving T.
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Super friendly staff. Very helpful, very clean truck

paula W.
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Le client n'a pas laissé de commentaire.

Silene T.
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Mrs. Maureen Smart did an excellent job, I was very pleased, thank you

Milton H.
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While the personnel at the location were very professional and helpful, I had a very negative experience with the with the 24/7 self-service process. I scheduled pick-up for 6 AM (an hour before the location opened) but the U-Haul app failed to recognize my reservation. As an alternate, I logged onto the U-Haul website on my phone, but it failed to verify my location. I then called the help line and spoke to a representative who tried to facilitate the process, but was also unable to do so. Bottom line, I had to wait an hour for the location to open, at which time the very helpful employee processed my order, got my truck and had me on my way in six minutes. I will NEVER try to use the self-service system again - just not up to the task.

Teresa B.
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Continue to keep fast knowledgeable and courteous people work there ??

David G.
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Le client n'a pas laissé de commentaire.

Jesse B.
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Le client n'a pas laissé de commentaire.

Thomas V.
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The employee who checked me out was excellent

shelia J.
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I know of no improvements needed. The staff is professional, courteous, and helpful. I'll come again when needed and recommend friends and family to this location.

CHRISTOPHER E. | Overall Experience |
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Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local

Gilbert M.
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The agent was very professional which I remember his name I had left an item in the van 15 mins later he call me to let me they have very nice

IRIS V.
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Le client n'a pas laissé de commentaire.

IRIS V.
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Le client n'a pas laissé de commentaire.

Larry W.
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Great service

IVAN C.
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Le client n'a pas laissé de commentaire.

Carolyn W.
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Very professional staff!!!

Maria M. | Overall Experience |
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All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!

Michelle L.
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Maureen was very pleasant. I have been utilizing this location for my moving truck needs for about two decades between me and my family members and it is always a seamless transaction. From the phone call to make a reservation pick up drop off all of it was flawless. Trucks are always in good condition always clean.

Carmen A.
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Le client n'a pas laissé de commentaire.

Marsha J.
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Le client n'a pas laissé de commentaire.

SHERLON W. | First Impressions |
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Great

James H.
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Le client n'a pas laissé de commentaire.

Mark T.
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Le client n'a pas laissé de commentaire.

Jaime D.
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When I bring the truck the place was close I live the truck outside

kenneth W.
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Le client n'a pas laissé de commentaire.

Javier B.
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Le client n'a pas laissé de commentaire.

Alexis P.
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Le client n'a pas laissé de commentaire.

Femi P.
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Le client n'a pas laissé de commentaire.

Martin A.
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Every staff member is great. Friendly and know their customers by name.

Pol T.
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Le client n'a pas laissé de commentaire.

Joseph G.
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very friendly owners, Madeline (I think that was her name) what a nice lady

Melvina C.
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Le client n'a pas laissé de commentaire.

Lorenzo L.
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Le client n'a pas laissé de commentaire.

Carlos D.
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Maybe uhaul should consider jacks on trailers to make it easier to hook and unhook. Lifting the nose in a 6x12 trailer is rough

keith B.
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Le client n'a pas laissé de commentaire.

ZANDER C.
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Le client n'a pas laissé de commentaire.

Maxwell H.
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They went above to help myself and two small children

emily h. | Overall Experience |
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As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.

Carlos D.
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Friendly staff

Ricky M.
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Add a few more personal during peak times

Jesse D.
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Le client n'a pas laissé de commentaire.

micha B.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Kathiana E.
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You guys over charged my card and lied about the miles that was used I will NEVER USE U-HAUL AGAIN

Michael L.
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Just keep up with your present and past efforts and you will continue to do very well.

Dunbar C.
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I felt like I was among friends at the Nob Hill location. The black guy with dreadlocks was professional courteous and made me feel like we knew each other.

CAMILO R.
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Le client n'a pas laissé de commentaire.

Shawn M.
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The woman that helped me was phenomenal, truly really helped me understand everything I needed to in a great way

Curtis M.
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The best ever!!

Nathalie R.
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My equipment was not in my truck . The truck was not ready and the location closed before 7 pm arrived at a locked gate and I was unable to use the after hour pick up feature. The only way I revived my truck ad equipment the employees at uhaul we’re leaving for the night and saw me stand there in the dark. I thy got my keys from behind the desk and my furniture dolly from inside

Ingrid S.
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Le client n'a pas laissé de commentaire.

Joy S.
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Customer insentives

lavern W.
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The return process without a live person is daunting. The wesbite goes down sporadically and the app was too slow and tedious. Was not pleasant. 2 min task took 2hrs.

Trevor L.
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PROFESSIONAL, EFFICIENT SERVICE. CHERIE WAS VERY PROFESSIONAL AND WELCOMING. TRUCK WAS READY TO GO WHEN WE ARRIVED. WE WERE IN AND OUT IN LESS THAN 15 MINUTES.

Richard C.
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Ms. Smart and her co worker were professional and helpful with the rental process.

Angela F.
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Always quick tp assist and get us on the road ASAP. - Trucks and vans are always ready to be rented.

JOHANNE C.
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Le client n'a pas laissé de commentaire.

CHRIS L. | Overall Experience |
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Highly recommended this location for all of your Storage and Moving needs.

Parick M.
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Le client n'a pas laissé de commentaire.

Brittany C.
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My experience at this location was average. Upon arriving, I parked the truck and went inside. I had to stand around for several minutes until finally a rep came in and told me to go back outside and wait for the employee who could check my truck. I went back outside and waiting another few minutes for the employee who checked the truck. He was polite and quick. I went back inside because I wanted to speak to someone regarding my experience in Pineville, NC but unfortunately there was only one person working the counter inside and after waiting 20 minutes in line, I decided to leave because I could not wait any longer.

Odette L.
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We came in on Saturday to reserve a truck. Maureen was great, she took the time to show us the truck so we could decide if the size was right. The reservation was easy and simple. We picked up the truck on Monday morning. We were helped by Rohan. Again, it was easy and simple. Overall great customer service! Thank you!!!

Chandeleka C.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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The woman behind the counter who checked me in did a particularly good job.

Fernando D.
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Nice team y good truck

Verlande E.
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Le client n'a pas laissé de commentaire.

Gurkan C.
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I have a picture they are give to me a dirty truck

Arieon B.
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I was billed two separate invoices. One for $53 and one for $63. I was not aware of any additional fees,so it looks like a double bill to me.

Antonella S.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

Shawn G.
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I really wish I could remember the name of the gentleman that was working the front desk at 11:30am on 1/18/2020. His customer service was amazing and he helped me in a very timely manner. Giving him a raise for his excellent work would ensure that you don't lose a wonderful employee.

Robert P.
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Excellent customer service experience, Rohan was very helpful

Shannon D.
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Always great service from this location. I’ve picked up from here multiple times in the past few weeks.

Williams S.
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Maureen deserve a big promotion, great customer service

Midalia J.
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Rohan was Great! Very professional, patient, and friendly. Thank you for people like him on your staff.

larry E.
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People were very friendly. With a smile.

JASON S.
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I have tented motorcycle trailers and moving vans from this location. I have already received incredible customer service on a personal level. I really can't say enough wonderful things about the staff.

Emily R.
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Le client n'a pas laissé de commentaire.

Heber R.
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Le client n'a pas laissé de commentaire.

Heber R.
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Le client n'a pas laissé de commentaire.

Maria M. | First Impressions |
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Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!

James J.
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The worker who helped me was great and very nice I do not remember her name though

Leandro D.
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I received a service level way beyond what I expected. Very nice people, they did all they could to help me.

maria M.
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Le client n'a pas laissé de commentaire.

Lisette F.
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Manager and Staff were amazing and awesome!! They really impressed me. I’m glad I chose this location instead of the one I use often. Great job 5 stars ?? ???????? Hands down..

Shanette P.
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I like the location of this uhaul; however, there needs to be more than one person at the front desk to service multiple customers. The wait time for some attention was way longer than expected.

Armando B.
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I am extremely satisfied!!!!

Carlo G.
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One of the best U-haul i ever been on the staff was friendly and helpful and i want to thank Maureen Smart for helping me out to get a Uhaul truck for a short period of time again thank you until next time.

Halber L.
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Le client n'a pas laissé de commentaire.

OSCAR V.
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Le client n'a pas laissé de commentaire.

micheal B.
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Le client n'a pas laissé de commentaire.

kamille V.
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Le client n'a pas laissé de commentaire.

Cesar R.
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Nothing

Lormicia C.
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Le client n'a pas laissé de commentaire.

Howard M.
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Maureen provided prompt, courteous, and professional service and in our opinion was a good ambassador for U-Haul.

JANICE E. | Overall Experience |
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Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.

Ramona R.
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To have the complete information written, because not every body know a full English here!

Virginia G.
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Easy in easy out. Great personnel. This will be my go to dealer. Thank you.

Angela F.
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The staff is friendly and quick to provide service. They always have trucks and cargo vans available!

LORNA R. | Overall Experience |
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I had no issues.

Brenda Z.
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Le client n'a pas laissé de commentaire.

Gisel M.
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Le client n'a pas laissé de commentaire.

hollis H.
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U haul staff did very well in caring for my need and request. The return of the rental was handled professionally

Cynthia M. | First Impressions |
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Extremely friendly and very helpful folks

liam Q.
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Le client n'a pas laissé de commentaire.

Debrorah R.
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Very efficient!

Marie B.
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The most professional stafff very friendly and helpfull

KENT M.
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Fast & friendly service. Needed a 20' truck for 1 day.

Nidia B. | Overall Experience |
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Excelent

MICHAEL K. | First Impressions |
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very pleasant person.

ginalee v. | First Impressions |
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The staff was very welcoming. Great customer service

Dale K. | First Impressions |
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Good customer service.

Reinaldo D. | Overall Experience |
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Excellent Service

diana h. | First Impressions |
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Excellent customer service.

RHONDA L. | Overall Experience |
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P

james h. | First Impressions |
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Great service! Good experience Everyone very helpful!

Efron K. | Overall Experience |
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I will definitely recommend it to my friends and family

martin g. | First Impressions |
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All explanation about operation and direction given well done

KIRK S. | First Impressions |
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You got a great bunch of people their excellent service

WILLIAM C. | Overall Experience |
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Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

KENNY H. | First Impressions |
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Very Nice Manger so friendly

kyle w. | Overall Experience |
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Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Thanks.

margret n. | Overall Experience |
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Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

richard w. | Overall Experience |
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I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

STEVE T. | Overall Experience |
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Staff was very helpful and respectful of my time.

Vivien S. | Overall Experience |
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Excellent

RICHARD C. | First Impressions |
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Excellent service

Simon S. | Overall Experience |
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Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

juan g. | Overall Experience |
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I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

VALRIE F. | Overall Experience |
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Thank u for your love assistance you all have done a great job thankvyou

TINA L. | First Impressions |
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Cherie is a pleasure!

Simon S. | First Impressions |
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I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

ellen m. | Overall Experience |
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Every time I come in everyone is very helpful.

Daniel F. | First Impressions |
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please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

george k. | Overall Experience |
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Great service

Vivien S. | First Impressions |
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Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Philippe P. | Overall Experience |
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I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

vernon a. | Overall Experience |
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prefered customer

WILFRED R. | First Impressions |
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Friendly and very resourceful staff.

Carlos B. | First Impressions |
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I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

sabina p. | Overall Experience |
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Good service

Rinna S. | First Impressions |
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Very

Tracy T. | Overall Experience |
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My furniture was damaged because of water

ANA MARIA H. | Overall Experience |
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They charged me for gas on top of what they had already charged me. Not happy at all about that

danielle c. | First Impressions |
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Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

THOMAS R. | First Impressions |
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👍

LAURA F. | Overall Experience |
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The staff is always friendly. The owner is terrific and always available.

NETALIA V. | Overall Experience |
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No comment

audrey L. | First Impressions |
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Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

MICHELLE B. | Overall Experience |
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n/a

JAMES P. | Overall Experience |
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To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

richard c. | Overall Experience |
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Sherry and staff very professional and cu

JAY A. | Overall Experience |
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I had no problems at all .

Diane L. | First Impressions |
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Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

KRISTINO S. | Overall Experience |
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I love miss Cherie and staff

nydia v. | Overall Experience |
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I told friends about the facility and recommended to use it.

Tanya J. | Overall Experience |
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I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

EFRAIN K. | Overall Experience |
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Excellent place for all yours storage needs

patricia l. | Overall Experience |
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Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

JOYCE W. | Overall Experience |
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.

Daniel V. | Réservation |
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Great Service

Jose E C. | Overall Experience |
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Very good!!!

jan d. | Réservation |
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Cherie is so wonderful and helpful. I received excellent service. Thank you.

Judith S. | Overall Experience |
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Excellent services

Claudia R. | Overall Experience |
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The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Louis B. | Overall Experience |
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Friendly and accommodating at every level..

Wilhelm G. | Overall Experience |
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Great experience.

HAROLD S. | Overall Experience |
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Very professional

JONATHAN Z. | Réservation |
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This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

jon l. | Réservation |
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People I dealt with were excellent caring and patient.

alma l. | Réservation |
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Excellent face to face customer service

TIMOTHY W. | Overall Experience |
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The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

WESLEY L. | Overall Experience |
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Dead roaches in hallway need to be swept out on daily basis

steven f. | Overall Experience |
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Absolutely love the manager and overall had a great experience storing my things.

Earline S. | Overall Experience |
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I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

AARON J. | Overall Experience |
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I am a pharmaceutical rep. I use U-haul to store samples/literature.

LAURA G. | Overall Experience |
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Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Thank you!

Non reviews have been submitted for this location.

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