Location is terrible compared to originally requested location. Very inconvenient to access due to freeway if coming from west or north. Truck was dirty inside the loading area. Truck not assigned to my reservation despite speaking with someone the day before resulting in a confrontation with staff and a full hour delay by the time they figured out that they had failed to provide the basic service. National call center not open until an hour after I was scheduled to pick up my truck, so no help whatsoever. App useless as well.
Douglas SCustomer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Richard was extremely helpful.
Ted HWas clean but truck showing mileage and wear.
Gerald Bof all the u hauls i have dealt with this is by far the best, the people the facility and the convenience . It just works .
DANIEL N | Expérience généraleGreat service
Terry bThis loc did great they were very attentive, keep up the good work give them a rise!
Jose DVans always drive like crap. Aligned poorly. Faulty door. Would not lock. People sitting in my return and would not move.
Shawn PEveryone was so nice and helpful!!!
Mare HI originally rented this uhaul in Pinellas Park for 03/30 for 8am. With 5790 62ave N Pinellas Park, FL 33781. When we got there, there was no truck. We were lied to and they first said that the truck was ordered on Arizona time.. When I showed them our reservation, they changed their story and said the people are late to returning the truck and told us we had to drive an additional 11 miles to pick it up at the CLEARWATER location. The agent did not apologize and did not reimburse us until after I called customer service and he finally spoke to his supervisor were we able to get a 50 refund. This was a horrible moving experience. I would never consider this location..
Ana GMike was amazing. He was very professional and courteous. Site was well organized and clean with easy access on arriving and leaving. I highly recommend coming here.
Daniel HHe was RUDE AS HELL..... He should not have a job .... He stated that my CDL Licenses should not be given to me.... Fire his dumb ASS......
David BThe staff were very helpful and friendly and the facility is really nice and clean.
DAVID G | Premières impressionsEverything went very smooth
Leo WThanks A Million to entire Team for coordinating and making my trip perfect! I was treated like family from Hello :)
Jamie sI dropped off before the location opened.
Tonya MWell trained staff. User friendly. Customer focused.
Cheryl P | Premières impressionsExcellent!
Kamerion W | Premières impressionsVery curtious
Beatris PVery professional and friendly. Love that store.
MARY BStill have other truck w the blankets I rented from this location. Could a manager call me pls? Very bad experience in Sarasota & overall. 727-709-1948 Cynthia
Andrew LNothing everyone was very organized and friendly
Stuart FStaff was super nice and helpful!
grace sEveryone was very helpful and nice they are doing a good job
Victoria J | Expérience généraleI need my receipt and dropped it off at eleven this morning
Bruce BMy customer care person was great to deal with and made it very simple to get in and out in a timely manner. My customer service was 5 stars.
John RMerci
Kevin H | Premières impressionsOkay thank you
Kevin Hthe only concern i had was renting a truck (second time) with a 1/4 tank of gas. pain in the derriere needing to stop for gas right away...
robert dThe app useage fir Android is dysfunctional, a 10 min check in for 24/7 access took 90 minutes and necessitated a call to the service center x2 tines to reset the reservation that I could complete the pick up process. Convenience should be just that, capable to meet the agreed parameters with out inhibition of tech issues.
Samuel HAll good
henry cNOT A THING!!! Keep up the great,friendly service!
karen gHave the desired equipment available at the desired location.
Charles TSam was very helpful and friendly
Luis PWaited outside as sign said. Two employees inside watching us wait and didn't come outside. Had to go in and ask what we needed to do.
Tracy PVery professional and accommodating business
LYudmyla RGreat customer service!
SCOTT FYou folks run the shop just the way it is five stars very smooth. Merci.
JOSEPH Cthe truck had animal piss inside of it and animal toy smelled freaking awful was more concerned with getting rid of the odor didnt get a photo mad about that. the power steering was also out on the truck just plain ol horrible I almost crashed trying to drive that damn thing. like these things arent checked before the next person rents the truck? my shoulder is still hurting because it was so hard to turn that damn truck never in my life drove a vehicle like this it was terrifying af!!!
Tyesha RSúper 👍🏻
mIGUEL MThey were very helpful with the whole process
Victoria J | Premières impressionsMike, Always treats us special. In fact his whole team is awesome. Cheers
Ron CPerfecto 👍🏻
mIGUEL MThank you guys so much!
PRISCILLA SExcellent
Angel Mthey charge me extra for gas which was not , another whole day extra for 2 hours late .
Sarwat Mfriendly service. easy to rent and return
Desanya DCould not have been better or easier. High quality work, done as promised.
Robert mVery nice and helpful staff
TODD SYou are good and you know it
GEORGE NMake sure every truck is full before it goes out or find an accurate way to refund peoples money if they’ve over fill the fuel tank.
john bTruck had a bad front end alignment and puled to the right as soon as the wheel was released. Front right tire was in very bad shape.
DOUG ACheck engine light was on
Michael IThe manager and staff got my wife to buy an adapter that had been provided in the past without charge. He also gave her a bigger trailer then after sending an initial receipt added an additional charge on the final receipt. I read online reviews and this seems to be a common incident with this manager. I have gone to this location in the past but would not return and makes me consider never using any U-Haul again.
Alex TVery friendly, been there several times
STEPHEN SThe staff, both the morning and evening crew, was very friendly and awesome. They explained everything in detail and helped my family move with ease. Merci.
Priscilla SWe always rent the cargo van. Great riding, clean as always. Wonderful employees and just the best experience overall . I see no improvement needed.
cindy wstaff was super helpful and friendly.
Brayden MVery helpful employees. Acknowledged me right away when I arrived to pick up and return.
Judith TClean, new van
STEPHEN EI need to look closely in order to determine if I paid a Debit-Card Deposit before the actual day and date of Rental. If not, then the Invoice appears to be correct.
PHILIP PMike did an excellent job!!! I had a hitch installed on my Subaru Outback. The process was quick. I dropped my vehicle off in the morning and was able to pick it up early afternoon. The hitch looks solid and look forward to stick a bike rack on it. The price is right! Will update if there are any new things that pop up as I utilize this hitch. And for peace of mind, I have the lifetime guarantee, which is definitely a good thing!!!
Frank CThe staff was friendly and polite. They were helpful as well and informative. I would definitely return here.
Russell HStay friendly and keep up the great work.
Darrell Oreceived a second floor storage unit BUT the elevator was out of service and has been out of service so we had to haul everything up the stairs. Your organization spends so much money on your brand but not your operation. Larry Lytle
Larry L | Premières impressionsOverall excellent experience, everything was perfect. We used the facility to store our 4 childrens items and our camping, christmas and halloween stuff. The kids are all grown now and out of college, and we downsized, otherwise we wouldn't have left.
Philippe C | Expérience généraleI really notice the difference in the cleanliness; outside grounds and inside. The new manager on site has really taken action to 'clean the place up' and it shows. Previously, (approx 1 1/2 yrs ago) I had seen dead German cockroaches & homeless loitering around & living in trailers; I was even approached. I am glad to see things have improved and would not hesitate to rent a unit again. Merci.
Judith M | Expérience généraleWow ,helpful, pleasant and just a simple solution
DANIEL N | Premières impressionsU-Haul associate Kevin C. was efficient, professional and friendly; his co-worker was busy helping others, yet took the time to make sure that I was being helped... that's nice team work and I appreciate seeing that at any establishment! Thank you to all!
Christopher K | Premières impressionsThe free carts to use are awesome! Great staff!
ARWYN E | Premières impressionsEverything was very clean & safe.
KATHY E | Expérience généraleI do have a complaint - getting that green thing off to assess the lock was too big a challenge for these arthritic hands! Also - no security as all doors were propped open.
Janice H | Premières impressionsI came in on a day when the computers were down. I was very impressed on how the staff dealt with it. They remained professional and patient through the outage finding alternate way to get things done. There were several customers and they got us all in and out quickly.
Wanda S | Expérience généraleThe storage facility is well kept and the equipment to move personal belongings is easy to access and use. The staff has been exceptionally helpful and have gone above and beyond to assist with any requests or questions.
luis d | Expérience généraleI appreciate the helpful staff and the amenities.
MARY D | Expérience généraleThere's a rat or some kind of ornament in the big locker that I still have. I got rid of the small locker but I still have the big one and I saw a towel or something going inside the dresser so there's something in my locker, some kind of ornament try to get it, thank you
Edward B | Expérience généraleFront door and elevator often broken. Rude and unprofessional staff. Some employees dress unprofessional. I decided to pay extra at another facility to not deal with this place.
Sheila R | Expérience généraleI used the Uhaul storage service while I lived in Texas and when I moved here in 2015 I continued to use Uhaul services here in Florida. I have received excellent customer service. For sure I will recommend the Facilities.
LORRAINE P | Expérience généraleI'm very grateful I found this place to store my belongings. It's clean conveniently located and the hours are very reasonable. I could not be happier.
Bonnie r | Premières impressionsAdvertised as climate controlled. Went in many times and the heat was stifling. Several times the thermometer on the wall was at 115, 120. The air conditioning ducts were blowing hot air. Some of my furniture was damaged by water. How is that possible, being on the second floor? I will stick to renting vehicles from here on out.
William N | Expérience généraleThe main entry into the storage building was broken and then I had a hard time getting in with my card .A staff Member eventually helped me. the other part was that my bill was $129 and then my next bill was 138+ change and I asked, why it went up and I was told that it was an increase in fees. I always thought that I would be notified if there was an increase in fees and the signs still reflected $129 that I originally paid for. when I asked another staff member on another visit, they guessed that it was for insurance purposes and I explained that I had my own insurance and didn't understand it had a charge. Other than that people were helpful and facility was clean
Marilyn N | Expérience généraleThe staff I delt with was amazing would not change anything
Christopher L | Premières impressionsEasy in and out… climate controlled..
Edward W | Premières impressionsGreat experience, staff was very helpful.
Leigh M | Expérience généraleI'm sorry I had to leave it if I ever need to come back I will sure come back
Elizabeth w | Expérience généraleHomeless people and/or drug addicts were renting, hanging out, and maybe living in one of the units. I guess U-HAUL doesn't mind. Also, the staff were not very accommodating.
Wes T | Premières impressionsExcellent experience. Walter couldn't have done anymore to make the rental go any smoother as well as the rest of the team involved.
Bob H | Expérience généraleAll aspects of our experience with the u-haul staff were great. From the booking to o the pickup to the drop off went extremely smoothly. Walter at our drop off location in Clearwater Florida was exceptionally courteous and helpful. Way way more satisfied with the total experience
Bob H | Premières impressionsZach was the manager that set us up. Good guy, friendly & helpful. Explained how the company works. Thank You.
Pamela H | Premières impressionsEvery problem that could happen has happened. They didn't even have it in the system that I picked up the truck, somehow my reservation for my car hauler was canceled so I wasted gas $ n time going to uhaul twice just to be told they messed up my reservation. Had to get someone else to get the car hauler for me. I researched everything I could n asked several employees at the store if I needed the boards to load my car. 4 different employees said no when they saw my car in person so when I tried to load my car it broke a couple things off of my BMW 335 I convertible & now is in the shop & isn't drivable now. They messed up the drop off n storage unit. They were supposed to be at the same place & I called n double checked. They said it was correct. They said my storage unit was set up. It wasn't. So I called n got that fixed. But when I showed up the drop off n the storage unit were in 2 separate locations n the storage unit wasn't set up either so I had to do that again as well. I'm not exaggerating when I say I was on the phone w uhaul for 2 hrs a day for a week. & bc of the time I wasted trying to get everything fixed I couldn't get the help that I had set up to move so I had to do everything by myself & now have a sprained wrist & an infected wound on my leg along w having fibromayalgia. This has been the worst experience I could have never imagined. A supervisor was supposed to call me & I never heard from anyone. Please have someone call me. Anna Lowry 205 974 7144
AnnA L | Premières impressionsThe staff here is awesome. I met 6 different employees and they were all very personable and friendly. My o ly complaint was that I got locked out of my unit because my lock wasn't "approved" noone went over the lock policy with me when I checked in so I used the lock I had "padlock style" turned out to be an easy quick fix. The manager on duty gave me the correct lock without charge and let me in all within 5 minutes.
sarah r | Expérience généraleThe workers were knowledgeable and easy to work with and pleasant. Je les recommande fortement.
debbie o | Expérience généraleIt was just too expensive for me being homeless at the time but everything else was super
Christina F | Expérience généraleSmooth transaction.
debbie o | Premières impressionssi pudieran tener disponibles mas storages pequenos fuera todo perfecto ,porque hay quienes necesitamos un pequeno espacio para pocas cosas y no pagar tanto espacio para tan pocas cosas ,por lo demas todo bien
Jose L | Expérience généraleIt was so expensive and the price kept on increasing. All of my stuff is now dumped into my living room for me to go through…it's no longer affordable. I couldn't even get a refund for half of a month.
Jennifer S | Expérience généraleKim was amazing! She was so thoughtful and helped with my problem. She went above and beyond!
OLEDA M | Premières impressionsStaff need to make sure all pest infested things left behind like the furniture are taken to the trash instead of being left in a "FREE" pile next to the door. Also this was supposed to ne a climate controlled area and it was constantly over 80 degrees every time I visited to check on my storage. There was also a homeless person always lingering and living in his storage unit on the second floor outside the elevator with his dog. always asking people for money.
Johnathan H | Expérience généraleI'm not happy with how clean the building is . I really don't want to store my things here
Alex S | Premières impressionsThe elderly woman at the front was never helpful and always moody The rest of the staff very nice.
JUAN S | Expérience généraleBeen renting for 5 years now with no problems. Merci
chris s | Premières impressionsWas just what we were looking for. No issues at all.
marc j | Expérience généraleThank you for being so cool. Literally. I'm really digging the climate controlled environment. It makes me feel more my things will be that much more safe.
Andre E | Online Move InThe staff was excellent management is excellent and everyone is very helpful at all times. I'd like to save each one of them for what they did to accommodate my storage what's your company.
Leroy B | Expérience généraleExcellent staff and service
IRENE P | Expérience généralebrianna best service rep ever and i have used u haul about 8 times in 15 years, i should put it on speed dial!!!!
GLENN P | Premières impressionsProfessional and very courteous attendants, even though people where on line and waiting the attendants went above and beyond to keep everyone calm.
Alma F | Premières impressionsI had a great experience with Uhaul from the beginning of my move to the end.
LINDA R | Expérience généraleJust one concern is that parking of trucks at the opening makes it very dangerous, over the four years I used this center I missed getting slammed a few times. This could be fixed, correct?
randy d | Expérience généraleThe GM Brianna is very considerate and extremely helpful.
Ryan B | Expérience généraleVery happy with the size and cleaning of the storage,
Patricia M | Premières impressionsThe facilities at this location are excellent! Its clean and the staff are pleasent to do business with.
Anthony M | Premières impressionsBrieanna, was very nice, polite and helpful. It was an easy process getting our storage unit.
marc j | Premières impressionsPile of broken glass on move out last day on loading dock. Phone was never answered. Always had huge wait times and still never got to talk to anyone. Because of that. I'll never use Uhall again.
bruce b | Expérience généraleI had excellent service from the start to the finish. Brianna the GM went above and beyond to help me with information and over the top service. Thank you all so much, you made my move to Florida so much less stressful. I will recommend your facility.
sandra m | Expérience généraleI really appreciate the 1 month free when moving one way, helped a lot since I couldn't get into my apartment until 25 days after I moved here. Merci!
Brian K | Expérience généraleBrieanna is the best!
Dariusz D | Expérience généraleBest manager I have seen
Dariusz D | Premières impressionsYour employees were very nice but they were short handed so the check out took longer than normal.
Mark K | Expérience généraleStorage bldg and employees very good.
DAVID H | Expérience généraleVery polite courteous and informative
Roch S | Premières impressionshouse. Is an amazing manager with excellent helpful staff.
Philippe C | Online Move InBesides getting a late fee cause employee didn't complete storage unit process. It was a great experience. Briannas I believe is her name manager who helped get that refunded . Strong, happy to serve customer staff.
Mike m | Expérience généraleGreat experience.
Simona S | Expérience généraleI had my storage unit for six months and the rates were raised twice on it . I think that's a bit extreme .
Lori G | Expérience générale12 years and ~ $15 000 later, Merry Christmas
LEWIS S | Expérience généraleWas charged for a month for an oversized unit becausevI filled my 10 x 15 and needed a 5 x 5 to put my remaining things in for 2 weeks until I moved into my house. I was told the only unit available was another 10 x 15 and was charged $225 for 2 weeks of storage???? Pretty shifty business practice!
Betty B | Expérience généraleConvenient in all respects!
Ann M | Expérience généraleThe staff at this location made everything easy to get completed. The only draw back is the access hours to the storage facility. There is no access after 7 pm, for a lot of individuals, that's an issue. Mine, not so much. I would recommend this location to everyone, they went above and beyond to make my my day easier.....
Steve W | Premières impressionsPeople there are as fine as a frogs hair split four ways!
paul m | Expérience généraleWe have always had great service from the Manager and staff.
FLOR C | Premières impressionsAwesome people, Awesome storage everything is Awesome . keep the good works guys I am 110 % satisfied to all your service :)
Jerry g | Expérience généraleGreat customer service and friendly. Brianna (misspelled )was exceptional!
Mike C | Expérience généraleThis facility is far above expectations for a storage unit. The owner Vit is very involved in the day to day operation and is very helpful and professional. The counter person we dealt with was Brianna and she was amazing in her customer service skills and willingness to make sure the customer gets what they need. I would recommend considering using this facility even if it meant traveling a short distance, THEY ARE THAT GREAT!
MERLE P | Expérience généraleVit Pociorek helped me a great deal he was polite and very knowledgeable thank you so much.
HUGO M | Premières impressionsI must add that storing houshold 2 years Will effect photos especially if they are in an album. Air conditioning not cool enough.
kathy S | Expérience généraleAwesome facility and staff! I rented a large unit for 4 years, from April 2016 - April 2020, and never had an issue. I never saw a single ant, spider, roach, or rodent the entire time. My belongings came back out in great condition after 4 years! Incredible.
GORDON W | Expérience généraleTo expensive. There are other facilities climate control fol almost half price. Also I have problems with the website (is terrible) and if you late you have to pay extremely high fees. They really take advantage of you. Criminal exchange. Search for other facilities. There are a lot really nice and a lot cheaper
alicia m | Expérience généraleEasy on and off great assistance
Dan N | Premières impressionsTOO MANY RENT INCREASES - COULDN'T AFFORD ANY LONGER - CHEAPER RATES ELSEWHERE
FREDIE V | Expérience généraleMost of the staff are friendly and helpful.
carlos g | Expérience généraleA bit pricey
Chris L | Expérience généraleStaff at location very friendly. Billing depart not so helpful. Was advised of rental increase but not total WITH taxes. Then charged late fee TWICE even after paying what I was told was fee w/tax.
Gail V | Expérience généraleIf I ever need storage again I will certainly use this facility.
diane c | Expérience généraleAmazingly helpful staff ... Completely secure and well lit facility ... Highly recommended
Krystle M | Expérience généraleThe facility is clean and very easy to access.
Roy J | Premières impressionsNice place. We dealt with several employees over the 3 months we were in and out. They were always friendly and helpful. I would hire any of them.
Randy B | Expérience généraleVIT was very helpful. I could not ask for better assistance.
rose c | Premières impressionsGreat service during my transactions
Gary J | Expérience généralesuper nice
Angela A | Premières impressionsGreat and very professional service
Natalia J | Premières impressionsMr. Marks and his team were always patient and kind and always handled all of our questions, and concerns.
andrew s | Expérience généraleThe staff were very helpful and friendly. Storage unit was clean. Returning rental equipment was easy. Only problem was when I reserved the unit I was quoted $184.95. Then charged $15 more.
Randy B | Premières impressionsWorked with Renee Johns. She was such a big help.
Candace C | Expérience généraleThe young lady that chooses out my rental unit yesterday is the best ambassador for U-haul I have dealt with, professional, friendly, and personable. You are lucky to have such an employee
Ron S | Expérience généraleYour agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.
Melanie M | Premières impressionsThe staff at U Haul made our move seamless! Its stressful at the best of times moving but they made it so much better. Renee was a total sweetheart and was so so helpful plus many others as well.
Jeffrey M | Expérience généraleThe Nice young Lady was very helpful with the service and was very professional and I would recommend and commend her work ethics I've seen her upon trips to store she is very thoughtful and thorough.
robert h | Expérience généraleN/a
lanajuia e | Premières impressionsRenee Johns was absolutely awesome throughout the entire process. She knows what customer satisfaction is all about.
Michael B | Premières impressionsStaff was fast and courteous. Would definitely recommend.
Kevin P | Premières impressionsVery satisfied! Site worked with me on keeping truck extended period of time.
Gail V | Premières impressionsVery happy with professional help and facility!
vicki f | Expérience généraleThank you for your service
virgina v | Expérience généraleThanks
Paula V | Expérience généraleHave rented for storage, rental property perposes, and permanent moves. Comfortable trucks. Modern and welmaintained! Great service and sales Reps. No need for supplies... you have it al!! Thank you!
Toni Y | Expérience généraleGood afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Merci.
cristin h | Premières impressionsVery nice and helpful. Good rates.
Jeffrey M | Premières impressionsYou guys always made it easy! Great location!
TANIA B | Expérience généraleI was in the hospital for several weeks recuperating and was late paying my monthly bill. First time in over six years! Management was unwilling to waive late fees. Poor policy.
GEOFFREY G | Expérience généraleFriendly, professional staff. Clean, well lit facility.
Marcia P | Premières impressionsVery helpful associates, only one thing is when the space isn't available that was reserved to let a person know before they get there, so you have an Option to find the price and size you wanted
suzanne b | Expérience généraleGreat service
tiffany p | Premières impressionsEasy to locate and friendly helpful staff
patricia b | Expérience généraleThank you for helping us during a most difficult time. We just lost our brother and needed a place for his things quickly! God Bless
paulette s | Expérience généraleI loved the service I received I will rent again from this location just had to close temporarily due to domestic violence issues with my spouse.
MIGUEL R | Expérience généraleThe staff and facility more than met my expectations
MARY M | Expérience généraleAll the staff was very helpful and welcoming, however, Rene gave exceptional customer service and made the experience stress free after a long move. The facility is clean and secure.
Lisa B | Premières impressionsVery easy to work with staff and were very professional.Thx.
robert h | Premières impressionsStaff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.
cynthia s | RéservationRobert always was helpful and went above and beyond to help me! Will highly recommend this facility .
stephannie m | Expérience généraleLauren was great, but I was called a racist by Josh. Even though I'm married to a Thai woman. Unfortunately he sees things in black & white, so I would NEVER do business with such a person.
David H | Réservationmerci
DENNIS B | Expérience généraleSuch friendly folks working at this location.
Kathleen M | RéservationFriendly employees and helpful. Unit and building clean well taken care of. This was place was close to us and we're glad that we picked it. Would recommend this place for your storage needs.
joseph p | Expérience généraleI never had any problems with my stuff being secured there. Well maintained units. No problems with water, everything was protected
Christopher W | Expérience généralePaid for climate control but all wood furniture came out with mold. All cloth type items were musty and has to be washed. Seems 160 a month would be better storage unit than mine.
JOHN P | Expérience générale