Customer Reviews for U-Haul Moving & Storage of Surrey

Évaluation :

1

Communication with one of your staff members was poor. I made sure my reservation was quick and returned prior to the location closing so that I could have my dossier returned at the POS as the staff member informed me would be possible if I came back the same day. Instead he processed and completed my reservation online. He was then rude and would not apologize for telling me this could be done and then going back on his word without an apology. He insisted I misunderstood him, but there was nothing to misunderstand, instead by his act of incompetence or indifference, I am finding myself deeply disappointed with my experience with this location.

Évaluation :

5

The service was already beyond expectations. Keep up the great work.

Évaluation :

5

Everything was great

Évaluation :

3

The first van i was given was filthy inside and out...the worker had to clean it before I was going to get in..then the tire sensor was not working...they gave me another van and it was just as dirty inside and out..I had to take it because by then I was late..not impressed..I feel like I live in a third world country but I don't.

Évaluation :

5

Matthew and the gentlemen who provided booking and pick up for us were incredibly impeccable! They stitched our services together completely seamlessly. The only complaint I have with the service is (There was no digital tipping to be offered within your system). If you are going to have employees provide such incredible service. They should at least have the ability to be tipped.

Évaluation :

4

The staff were very friendly. I would not hesitate to come back.

Évaluation :

5

Good service

Évaluation :

5

Just fantastic service

Évaluation :

5

Everyone was very helpful. It was a good visit.

Évaluation :

5

First the bad.....I was pretty choked when uhaul changed the pick up location at the last minute ( 40 minutes before scheduled pickup) and we ended up going 30k ( return) out of our way to pick up a 12' x 6' trailer with ramp..ended up that although the trailer was 6' wide, the ramp was only 4,5 ' which made the trailer useless for our needs. Now for the good...... we managed to swap the ramped trailer out for a non ramped trailer with the full 6' entry and we were on our way thanks to really helpfull staff at the King George location!! Bottom line......U-haul, your equipment and staff are amazing but your booking system sucks.....I booked a guaranteed reservation 24 hours ahead and you reneged 40 minutes before the pickup time, causing me to lose 2 hours off of my move. So much for your guarantee reservation promise

Évaluation :

3

Windshield was really dirty inside and gas was off a little bit and km was off by 1. Also charged my credit card when i specifically asked them twice not to, that i would be paying cash then gives me 8 dollars in coins for my change instead of a 5 dollar bill and a couple of loonies.

Évaluation :

5

very happy, fast and efficient and good priced

Évaluation :

5

The email receipt has not arrived

Évaluation :

5

Nothing, everything is being done. Well, there is excellent.

Évaluation :

1

Our truck wasn’t there when we came to pick it up and they had to send us to another location and it took over 2 hours past our reserved pick up time to receive it and than because we got it from a different location we couldn’t drop it off at the closer location we wanted which resulted in more km on the car to pay for

Évaluation :

5

Great job

Évaluation :

5

Alexonder /Alexander Was incredible along with the rest of the team there. Love renting from this location the most.

Évaluation :

1

Can train employees with better attitude

Évaluation :

5

Very good service, I appreciate guys for giving wonderful service

Évaluation :

5

I wanted to take a moment to provide feedback on the exceptional customer service I received from Luana Oliveira during my recent interaction with this location. Luana went above and beyond to assist me with my inquiries and concerns.

Évaluation :

5

Website froze at certain times.

Évaluation :

5

Friendly & Professional staff.

Évaluation :

5

Not a thing. Love your staff as I am sure they did me and my little doggie Sophie. Keep up the great work folks. If and when I move no doubt you shall be seeing me again.

Évaluation :

5

Alex was very professional and courteous throughout the whole process. Everything was explained thoroughly. He said he would take between two and three hours, and my car was ready in about two hours. I was extremely pleased overall and highly recommend them to anyone that needs a hitch. Droite

Évaluation :

5

Not the locations fault but I had originally ordered a 26' but was told the day before one was no longer available because I was not bringing it back to coquitlam. Not very happy about that.

Évaluation :

4

wash and fix minor imperfections , dents and damage etc before renting or have a associate do a walk around with you and take notes of any damage to equipment.

Évaluation :

5

Everything went smoothly with my move thanks to UHaul. Excellent....staff were very helpful and professional.

Évaluation :

5

Rien

Évaluation :

5

Thanks

Évaluation :

4

Nothing...it's all good here.

Évaluation :

5

Nothing excellent job all way around customer service was exceptional both inside and out In yard.

Évaluation :

5

Excellent service!

Évaluation :

5

Very happy with the staff and prices for sure I will comeback to rent for next time

Évaluation :

5

Brindar café mientras esperas atencion.

Évaluation :

5

Nothing, everything was perfect.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

thanks little bet the price was high

Évaluation :

4

Had a very good interchange with Thomas & Luana. Wonderful employees. Merci.

Évaluation :

2

I arrived before the time of their closed with 7 minutes i know this my mistake. When I arrived there was one more customer ahead of me. When she was done dealing with the person in front of me she yelled at me that is was 5:02 and that i needed to do it myself. I was not rude or anything and do not appreciate being spoken to that way.

Évaluation :

3

not the best location, I tried to rent close to my home but the u-haul didn't have what I needed.

Évaluation :

4

It would be great to upload pictures directly without comparing with previous ones. Like this we can compare the ones we took previous to driving the vehicles to when we drop it off. Also, I did not receive any email prior to my pick up time as a reminder or to check in.

Évaluation :

2

Please note that my reservation for a 3PM pick up was automatically changed to 5PM without my knowledge and that the 15' vehicle was not available. Thanks to the 2 gentlemen at the Port Kells location, where I reserved, they promptly reserved the correct vehicle at another location across town. This being the King George location of the rental. This was a massive inconvenience but I would like to say that all the counter people involved at both locations were professionals through and through.

Évaluation :

4

Waiting time can be improved. It took me more than 20 minutes just standing in line.

Évaluation :

5

Fast friendly staff who takes care of your needs

Évaluation :

4

This location did not have any dollies available

Évaluation :

5

I highly appreciate management's outstanding service, marked by friendliness and professionalism. Mr.Jithin provided clear, comprehensive information, ensuring confidence throughout. The vehicle exceeded expectations, impeccably clean and well-maintained. I highly recommend this branch.

Évaluation :

1

Worst Experience With Jithin Thomas Kunjumon. He is Aggressive and Rude. They charge extra money unnecessarily.

Évaluation :

2

The locker leaked, ruining some off my items. There was a lot of mouse droppings and debris from the ceiling all over my things. Very disappointing.

Évaluation :

5

Wait time!

Évaluation :

4

More stuff for fast service

Évaluation :

2

Not great. Changed my one way rental into an in town with same location drop off - ruined my move day.

Évaluation :

3

Have more dollies 🙂

Évaluation :

5

Everything was organized and perfect

Évaluation :

1

terrible location - i had to wash the windows - the 26 foor truck I reserved for the move was downgraded to 20 foot - they said "someone else had it reserved to them (WHAT?!) - while I picked up my 20 foot truck there was a 26 in the lot and they gave it to that person - said "they needed it" - I had to pay to get rid of items that wouldn't fit in the smaller truck - TERRIBLE - Then, the wipers made noise for the entire trip - the inside of the truck was dirty - this, BY FAR - was the WORST U-Haul experience I have EVER HAD - Customer service simply told me - over and over: "I apologize" - but that doesn't make up for the FACT that I had to leave home items I planned to take and then PAY to have it hauled off to the dump because U-Haul FAILED to give me what I RESERVED & PLANNED for - TERRIBLE LOCATION - worst experience ever with U-Haul EVER -

Évaluation :

5

According to me the charges are higher it need to be less i have paid 105$ for 4 hours

Évaluation :

5

Great job

Évaluation :

1

The van we rented was dirty upon pick up. We specifically asked what time the location closed so that we were there in time to drop off and not have to go through the self return process. The representative said 7:00 PM. We arrived at 6:45 PM attendant in the parking lot did not come to us, and when I went inside to let the attendant know we were there he said just go wait outside for the attendant Who never showed up. Went back inside and at that point it was now after seven and they said sorry you have to do it through the app very unprofessional.

Évaluation :

5

Manager Jithin was very helpful. I'd highly recommend this facility to family and friends. Thank you for everything!

Évaluation :

2

The price was reasonable and that is why we moved our stuff to this storage facility. But we are so disappointed due to access hours and also due to rat infestation. The rat infestation was the main reason why we moved out of this facility. All of our boxes had rat feces and droppings(poop) on it or the boxes were chewed up. I would not recommend this place due to the rat infestation as it is a health hazard.

Évaluation :

5

I don't see a need for a secondary address.

Évaluation :

5

You have a very good facility and staff.

Évaluation :

1

Horrible doorways, place is haunted, walkways blocked at entry and ramps make is very hard 5o wheel stuff up to the door. Door shuts constantly. Elevator is shafty

Évaluation :

5

Thank you 😊 😒🤔2

Évaluation :

5

Staff make the difference! Everyone there was great, even the older grumpy guy that works outside, and they are the ones who make the Uhaul experience excellent! Facilities are clean and well managed. I will definitely recommend it and be back myself.

Évaluation :

1

Terrible parking for customers accessing their unit, requiring you to park down the street and move loads of items in and out. The slope down from the sliding doors is difficult to manage with a fully loaded cart. Our unit was invaded by mice that chewed through the foam rear wall. Not sure why there was no plywood for a back wall. The staff were helpful but I was fairly unhappy with the facility overall.

Évaluation :

2

Furniture and clothing damage from rodents. Truck empty on gas over charged tried calling management no reply back emailed no reply back

Évaluation :

5

Everything went smoothly and the staff were very helpful and polite..and I got a free lock outta the deal 😃👍🏻

Évaluation :

1

This appears to be a rodent infested storage facility; even on the third floor. They coerce customers to buy and use UHAUL padlocks; otherwise you cannot rent storage. They are redefining the free market system for which Canadians hold so dearly. Even the manager, tells me that, I rent at my own risk; if there be any rodent infestation of my storage unit. All caught on video tape.

Évaluation :

3

I had to throw around $2000 of my belongings since it was destroyed by rat's. In the boxes and all around there have been rat feces, After I removed my boxes feces all around the floor. This is a huge health issue and should be reported to public health Canada.

Évaluation :

5

I've read about storages free first month or a dollar but my experience with U-Haul Surrey, King George after 108 Avenue was worth recommending not just to my relatives and friends but for all those who know/s me, the facility are secure, clean, shining floors always, motion lighting, conveniently accessible during and after office hours...most especially the knowledgeable helping hands of their friendly manager and staff, thank you is not enough for their efforts and excellent service I've experienced.

Évaluation :

5

Very Happy with service and the manager who showed me around. Very quick with setting me up with a rental unit. Nous les recommanderions à des amis.

Évaluation :

2

way too expensive. over 160$ just to store my stuff is way too much. i’m not living there, why is it so expensive? should be like $50. unreasonable.

Évaluation :

5

We had our personal items stored at Uhaul for 3 years. Reasonable rates, great staff and would recommend this place to friends and family. Thanks again for helping me out and helping our items safe and sound. Thanks, Darren St.Pierre

Évaluation :

1

The manager rips people off with extra charges. I was being charged $100 per month for late fees and then charged a $50 lien fee all within 30 days of late payment. Thats not even after 30days late, it is within 30 days. You should never have to pay half your rent in late fees. This owner us making a lot of money charging this to customers. I want revenue Canada to look into this income that I am sure he pockets. Also, the manager was very rude and sent threatening messages after I complained to the district manager. I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE. GO ELSEWHERE

Évaluation :

1

The average wait for a customer is 25 mins. There is always a line up.

Évaluation :

1

Worst place to load and unload if you have trailer i was told that can't park in front of the loading door i wouldn't rent this place again

Évaluation :

5

The staff was more than helpful looking after my needs I would recommend them

Évaluation :

1

I am giving poor rating because of staff. They are horible, unfriendly. Facility is nice and clean, another problem is every time you get there U haul trucks block the entrance and you cannot enter parking

Évaluation :

5

good job uhaul!good customer service.thanks

Évaluation :

5

Only issue is how expensive it is. I bought a container so I don’t have to pay for ongoing storage

Évaluation :

5

Access hours should be expanded than 7 am to 7pm.

Évaluation :

5

I only put the office hours are inconvenient because there was a couple times at the office closed early.

Évaluation :

5

The staff at this location have been a GREAT pleasure to deal wit, over the last year and a half. Very pleasant, happy, as well with a sense of humour. It has been a great experience, storing my belongings in the unit, at this location. I'm sure to stop by, occasionally, just to say Hello.

Évaluation :

1

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Évaluation :

5

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is ), but BIG THANKS to the GM and AGM 

Évaluation :

5

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

Évaluation :

4

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Évaluation :

1

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can't help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

Évaluation :

2

Sat on hold days on end. Too many people too small of an accommodation you couldn't even drive on the lot embarrassing use of space. Greedy owners

Évaluation :

5

I would certainly recommend you, for your service is really great.

Évaluation :

2

The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.

Évaluation :

1

under staffed very poor service main doors for moveout broken never using that location again

Évaluation :

1

Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.

Évaluation :

5

No lights in unit making it hard to see anything.

Évaluation :

3

When I first opened the storage their was a transition in management. The alarm system was due for an upgrade it kept going off after hours even when i had 24h access. The management seems to change over often doesn't make U-Haul look very good to us renters. Upon me moving out i purchased boxes I had to park near King George as the workers had all their trucks parked In front of the main doors and visitor parking. I was struggling carrying the boxes out to my car and the 2 employee's standing talking one on their phone in front of the door backed out of my way rather than offering to help me. Then on moving out day again the trucks were parked in front of the loading doors. I asked if he could move the truck he said no not really and their was 3 empty spots for the truck. Over all U-Haul would be a great company if the staff was trained better and monitored.

Évaluation :

1

i lost my keys and was told i could gain access to the locker myself by bolt cutters, grinder or locksmith. i had tools so i chose that option. ended up causing a little damage to the door and they charged me almost 1 000 to replace the door and did not accept any responsibility for the employee that told me i was able to cut the lock myself by sharing the cost of the replacement or anything. they are extremely rude men that work there and have horrible customer service and people skills.

Évaluation :

2

The facility was maintained and clean however parking there was absolutely horrendous. They had way too many trucks parking around with rarely any parking spots open for our regular cars when we needed something from our storage units. Upon move out tbe staff was absolutely terrible and rude. We had 4 storage months for about a year paying over $400 a month for the units and when we went to move out the staff kept being rude to us because we we had our truck parked in front so we could load. Obviously moving out 4 units takes time. They kept rushing our moving guys and kept being rude during the entire process. Very poor customer service there.

Évaluation :

5

Just need to give proper instruction for entering and leaving the storage,didn’t know have to sign out after accessing the storage.

Évaluation :

5

No problems. No issues.

Évaluation :

5

If you end your tenancey at the beginning of a new month you should only have to pay for the days used. Not the whole month

Évaluation :

5

I have a great appreciation for the services the U-Haul has provided in having a safe secure facility to secure my personal possessions.. I will definitely recommend your company to family and friends

Évaluation :

5

Between the convenience, the price, the manners of the staff, the frequent communication and more, I would very highly recommend uhaul and will gladly use uhaul again myself. Well done!!!

Évaluation :

1

Lyrics/Letra Never again in my life I'm going to deal with U-haul, totally disappointed of this unprofessional company that overcharges my credit card even when I don't have any storage renting...

Évaluation :

4

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Évaluation :

5

Fast friendly staff helpful as well Thank you uhaul

Évaluation :

1

The moving was frustrated because U-haul in the last minute realized that they couldn't move out my U-box from the storage due to the door to access the storage was broken. Mr Mike was very nice and

Évaluation :

5

I had an extenuating situation with my storage locker 150. Manager Ali and Fereza & Karin were so helpful and went above and beyond to help me with great compassion and kindness. God Bless you

Évaluation :

4

Did not have to go to storage

Évaluation :

5

My experience with this U-Haul has and always been great I highly recommend anyone to use this place thank you U-HAUL

Évaluation :

4

A mistake was made initially with me securing a 10X10. If there weren't any 5x10 available, I would have been hooped.

Évaluation :

5

My overall experience with U-Haul Langley and Head Office was horrible as they took my reservation on moving day but had given the unit away by the time I arrived with my goods, but Surrey was great.

Évaluation :

1

I will never use U-Haul again and I will encourage anyone who asks to use another storage facility.

Évaluation :

4

Service was actually excellent, once we got the miscommunication, straightened out, there seemed to be some confusion about how long the box was going to be away from your storage place.

Évaluation :

5

Excellent costumer service. Quick and thorough. Would recommend.

Évaluation :

1

Could never get ahold of the location its self always got transfered to the call center . i live in toronto and my stuff was in b.c. so made it almost impossible to line up my moving company

Évaluation :

2

Over the time I stored with Surrey uhaul my pod was knocked over and damaged, I was told that my the contents of my pod would be up for auction because I was a day late, could not add access online

Évaluation :

4

Very good customer seevice

Évaluation :

4

All of the staff members that helped me were kind and very helpful.

Évaluation :

1

UHaul has e-mailed me to ask me to comment on Ubox service in Surrey, B.C. I have never had a UBox there. I never booked any UHaul service in Surrey, B.C. UHaul online system is broken. Don't trust it

Évaluation :

1

My review for U-Haul is poor. Customer service was awful she set me up for a storage unit telling me it was free and when I got to the space it was $119.00. telling me it wasn't free so I went to PC

Évaluation :

1

My experience with UHauil has been horrible. 3 Customer Action Reports I filed, that's how bad it was. Though I was compensated for the frustration and turmoil - I will never use them again.

Évaluation :

1

When we came to pick up our uship boxes. They were not ready for the time we were promised they would be ready. The boxes were loaded on the trailer incorrectly and needed to be reloaded... No space.

Évaluation :

2

Too expensive. Moving out should have been easy but your staff didn't close my account so I've been getting harassed to pay for it when I didn't have it

Évaluation :

5

I had a ferry to catch and the staff went out of their way to give me access to my unbox early. Very pleased.

Évaluation :

5

My experience was actually perfect. No extra charges... no penalties when leaving. Helpful and nice staff, I have nothing bad to say and highly recommend this facility

Évaluation :

1

Staff fooling around in vehicles. Only one trolley available to move my items. When asking staff for assistance they are nonchalant and surly. Not happy with the frequent price increases.

Évaluation :

3

I rented a locker for 1 month. Paid upfront and removed my items from locker on day my 1 month rental expired. I was continuosly sent emails and letters to say I owe for a late fee and the next month

Évaluation :

1

the worste customer service. no help. bounced around from one phone # to another. long waiting and uninformed staff. the manager at my location in my opion has been lazy attending my account

Évaluation :

4

Trouble getting a cargo trailer, Fri Surrey wrong trailer, Sat Coq trailer not returned, Mon Coq trailer not returned, Port Moody trailer lights broken, Langley got it. Great, helpful Reps. $50rebate

Évaluation :

1

Henrique has good customer service ; Jordan smith needs to accomodate "ALL Paying" customers and Dont kick out Paying customer if he doesnt have an answer . Adhere to Safety Protocols