Overall he was good but wasn't educated. On some questions I asked about charges refund of money due to low mileage. Aucun
bonnie oCustomer Reviews for U-Haul Moving & Storage of Tilton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing I can think of
James BVery accommodating and friendly.
Michael sOwner was very helpful and friendly. Will definitely recommend to my friends looking. Merci.
Kelly B | Premières impressionsThe center is clean, Fast service, And friendly staff.
Anthony LDon't be rude. Acknowledge the customer in front of you. Have any sort of people skills. The people that run this location are a nightmare and don't go over anything with you. Change reservations at the last minute without communicating. Very unprofessional.
Kayla DExtremely friendly and hugely helpful. They were very professional. In no time at all to go through the rental process. It was a great experience.
Donna G | Premières impressionsRent there often and they are always great.
Ryan VRamona was always very helpful and friendly! Merci.
David D | Expérience généraleEmployees are so kind and helpful,they always have what I need!
Daniel WFriendly staff and very helpful.
Phil W | Premières impressionsThey were closed when I got there. Very informative signs on what to do was great)
Darrell HExtremely helpful. Awesome experience.
Alan S | Expérience généraleI rented the truck. I was in the middle of a reservation. Got a call from the location. Got there. Signed the agreement picked it up at 6 PM. Was told at 5:30 PM the next day to be returned. Then I gotta call after I had already home to load up my belongings and move and was told I had to have it back by 2. Because the truck was reserved for 230. Even though my contract stated 530 so I had to stay up half the night moving. I would really like to speak to someone higher about this. And maybe be refunded because I had to come up with alternatives and spent way more money than I needed to because of this situation
Crystal MThe people were great and informative. Would rent from them again anytime I need a truck.
Rodger LStarting mileage was off by one mile compared to odometer.
scott jExcellente expérience
Christopher NIt would be beneficial if you say at check out that you do not accept chime. That is the only account I had. The person was great tho at both drop off and pick up.
Shannon IStaff was extremely helpful and efficient. I was out of there in 5 mins.
Durward MYou folks are great to deal with and will definitely recommend you folks to friends and business associates.
kerry cI was sent out without the lights working properly. Do better.
John Slate evening, nobody around, self return via app, which is not the best app
Sergiy SThis facility has been run extremely well I am totally impressed in the 7 years that I've been using it on and off I've had multiple unit once big and small drive up and inside storage always been happy will always go back with them.
Christopher A | Premières impressionsWe can't thnk of a thing. It was tge only good part if our move!
Rhonda TThe Tilton crew was great, fantastic experience. Would highly recommend!! Very easy to deal with and communication was easy!
Tyler MThank you all so much for everything!
sherri mI've rented U-Haul equipment from other locations in the past. Renting this U-Haul equipment in Tilton was much more pleasant and smooth. The employees made the process easy and quick. They had me in and out as quick as possible for both pick up and drop off.
Derek GI was in and out in minutes, both picking up and dropping off. On problems at all. Great experience.
GARY MI couldn't be happier with my experience! The convenience, willingness of the staff to go out of their way to find me the right vehicle and storage unit to fit all of my moving and storage needs. I have rented from Uhaul many times over the years, and my experience at the Tilton NH location was the best!!!
don a | Expérience généraleStaff was helpful and polite
Gregory PBill was extremely helpful, knowledgeable, and provided excellent customer service!! Give him a raise !😂
mark h | Premières impressionsThe customer service here is exceptional. They are efficient and very helpful. The yard is easy to get around. I use Uhaul a lot and this place is my favorite.
john mAlways great service every time I rent equipment from here. Staff is friendly and quick to help you.
Aaron JMy storage unit leaked (1119). I had to throw away alot of items.
Shawn S | Expérience généraleI have rented several times from this location and have received the best care from here vs other rental locations. My far the best uhaul location I have done business with; Thank you :)
Matthew MThe service was perfect
charles lAfter having a bad experience with Extreme Auto, I could not have been happier with Bill and the rest of the staff at U-Haul of Tilton. Big thanks to them!
DAVID MNothing. One of the best U-Haul experiences I have had to date. They even called to let me know I had left something behind.
Jennifer BThird time renting from this location, always great service and politeness.
George HGreat job, always professional. New email should be aware off the customer.
Konrad SThis was the most horrible experience ever. Between the lies from customer service (like them promising it would be deliver to the residential address for the amount pad but then wanted $279 more to get it from Tilton to resident in Andover, to the change or move from Tilton to next place further away due to construction to the horrible customer service of them and their managers to their unknowledgeable people who say one thing then another saying another thing like where we could return the unused excess of moving blankets then having to drive them 45 minutes away to the place that the ubox was sent from which was deep in San Diego instead of close by Carlsbad where we were told it came from) just an overall expensive horrible experience after it left Encinitas. We will make sure to tell our friends and family to NEVER choose U-Haul!!!
Jessica SThe 24-7 rideshare online pick up was difficult to use. After trying to get approval for 20 minutes, we ended up going in and checking out truck with representatives inside .
Heather DGood experience, well maintained and staffed.
Donald RCouldn’t have been better.
walter m | Premières impressionsThe whole experience was perfect. Friendly, personable, knowledgeable, convenient. Made things super easy for me. Thanks very much!
Matthew OThe owner was exceptional, I had to do some changes to my rental and she took care of me with ease. Great personal service and a great location.
Michael GThe best uhaul!
Kathleen MThe rental and equipment were fine, BUT there is an employee named WILLIAM that should not be working in ANY customer service position. When I arrived I pulled in-front of the gate as I knew I would have to return the trailer to the yard. He came out complaining about pulling in front the gate and how it would block the imaginary customer who was leaving the fenced in area (I was the only one there!). I pulled the trailer back to the parking area and he started complaining that he had been working for 7 days without a day off and then, because of not paying attention, while taking the trailer off my hitch, he smashed his finger and was complaining about that. He is a liability not an asset and if I ran the location, I would terminate him for his attitude. Customers don't want to hear how many days you have worked in a row!
Paul DI always have good experiences with Ramona and her crew. They are great people to work with and bend over backwards to ensure great customer service.
Paul DNot a thing- it was great-easy- affordable!
Virginia EEquipment leaked and ruined my queen mattress and box spring.
Joseph Nthere the best in tilton im a repeat customer
Mark MCheckin was a nightmare on your app. Freezer up and locks you put without telling you. I had to take an Uber to any of my restaurant as it was dark out and then wait 45 minutes to talk to someone on your phone line and then take an Uber back. All this cost me over $30 since I had to buy something to sit inside the restaurant in safety.
Antonette Dthe truck was a piece of junk, over priced.
scott fVery well managed
Richard KKnowledgeable, friendly staff are equally important as clean and functioning equipment. This location has both. U-Haul has excellent ambassadors here.
Mark WStaff was fantastic and willing to help with all of my questions. The location is perfect as I am in the area often.
Melissa C | Premières impressionsOur 10 x 10 unit was one of several in a row with poor drainage outside the door which resulted in standing water with slippery silt under it. When accessing the unit, i could not avoid my shoes and socks getting soaked and I nearly slipped and fell from the silt. All the other units in the facility are graded properly for drainage but these several around 1623 are a problem. Should be easy to fix.
Doug M | Expérience généraleI needed a unit for my nephew who is moving. Bill answered every question and walked me through exactly what I needed to get done online, and was very patient and kind when I had to call back for more help. Bill made it a great experience all the way around.
Lorraine B | Online Move InFlooded drive in front of my unit with muddy water was next pleasant because of your new construction on site. Monty Daniels
MONTY D | Expérience généraleRomana and Tony and their help are SUPER with customer service. I've been in customer service most of my life. You don't see great customer service much in the industry anymore. Thank you all.
Margarette D | Premières impressionsGreat people excellent to do business with would recommend them to and for anyone
Joe H | Premières impressionsThe only place I would go for moving and storage.
Konrad S | Premières impressionsRamona, Dominic and Bill at this U-Haul provided excellent service with my initial 6x12 trailer drop-off and later deliveries and pick-ups. Thank you. Mike Dowling
Michael D | Expérience généraleGreat experience.
Mike G | Expérience généraleWill definitely use this again if ever moving.
Steven J | Premières impressionsRomona and her staff were really helpful and pleasant to work with.
Robert S | Expérience généraleRamona is the best. You can't find anyone who would go that extra mile. We have used her facility a couple of times and we got the same best experience. Personality, communication and just all around awesome person. I would definitely recommend this uhaul facility to anyone. This also says the same about her staff also. You need a good leader with exceptional staff to operate a great company. Ramona you ROCK the Uhaul..
James R | Expérience généraleVery friendly
Patricia M | Premières impressionsI went in to fill out paperwork, everything went smoothly and was explained to me how it works. Ramona was very helpful and knowledgeable. Merci
Nancy W | Premières impressionsGreat people!!
Steven O | Expérience généraleThe condition of this particular facility prior to the current management was inconsistent; it would deteriorate and then improve for a time as new management came and went. Since the current managers took control this facility has been consistently well maintained and constantly improving. They are good people, hard working, and a pleasure to work with.
KEVIN M | Expérience généraleI was surprised that I was not offered a refund for my last payment. I left the facility one day after I paid for the month. I feel that I should have been given a refund
Warren B | Expérience généraleI found the owner and staff to be very kind and considerate
thomas f | Expérience généraleAmazing, helpful, very thoughtful .. would go back anytime. And would recommend to everyone.
Nancy M | Expérience généraleExceptional assistance from office staff. 👍👍👍
Susan D | Expérience généraleThe Tilton team rocks!!!
Melissa A | Expérience généraleThe thing I didn't like is if I was late 4 days, I got charged an additional 20 dollars but if I wanted to move out just a few days after renewal there was no prorated money. I think that's very unfair and would be only reason to not recommend Uhaul's facility.
Kevin R | Expérience généraleRamona was always helpful and friendly with whenever I needed help. She made the final moves possible by securing a truck on short notice. Excellent.
JOHN R | Expérience généraleThey staff are tremendous to deal with and very helpful.
Robert S | Premières impressionsTerrific service and efficient-knowledgable management. We will absolutely use this facility in the future and will highly recommend it to others. We could not be more satisfied!!
Peter H | Expérience généraleMoved out of a 5x5 unit to a 5x10 box. Worked great. thanks for the suggestion.
Frederick I | Expérience généraleWhen upgrading to a larger unit I was told I couldn't get credit for time left on the first unit. I get it for an early departure, but this was an upgrade and I should have been credit for the time already paid for.
Philip G | Premières impressionsThere was no lock inside as the email indicated, and the latch assembly is in need of replacement. The gentleman in the office was extremely helpful, friendly, and although very busy with other customers at the time, he was great. This guy was super - can't say it enough, wish I could tell you his name, but it was Wednesday late morning.
Philip G | Online Move InPleasant experience
Dan O | Premières impressionsVery clean and professional also customer service is so nice thank ypu Brittany for all you do and being so kind .
Renee M | Expérience généraleI had a fantastic experience and their team on site was awesome!!! I'm so thankful!
Melissa A | Premières impressionsContract said 24 hr7 daya week access. I was kicked out of my unit twice that i paid for because without informed info the hrs where changed by the facility live in on site nanager. And wasnt allowed access to my contracted paid for unit. And was blocked from access with signed contract of 24 hr 7 day acess
icson w | Expérience généraleExceptional customer service.
Virginia C | Expérience généraleI started July 11th 2018. I checked out on May15 2021. I left 4 days after I paid my bill I think it was unfair to keep my last paymnet. I should have been charged for a week at the most not the whole month. I am sure it ws rented the next day.
Karen K | Expérience généraleGreat staff and very helpful. Will be a repeat customer in the future.
Michael O | Expérience généraleGreat customer service and always helpful if I needed anything will definitely be back if I need to storage unit thanks
Randy N | Expérience généraleRomona and staff at Uhaul, Tilton, NH are gracious and competent, made our move so much less stressful. Merci.
Virginia C | Premières impressionsStaff was very helpful and ensured snowmobile would be safe.
James C | Premières impressionsPeople that work there are very friendly I would go back if I had to
DAWN G | Expérience généraleWell done and reasonable price
james k | Expérience généraleThere are no words to express how grateful I am that we could straighten everything out in this pandemic, I only have great things to say about Ramona and her crew
sean c | Expérience généraleThe fees are simply too much for me to pay at this time. I had asked for late fees to be waived on at least 3 separate occasions as I simply was having a difficult time paying and would wind up paying my storage rental late. I was promised that management would look into waiving the fees and I never heard back on any of 3 occasions.
christine b | Expérience généraleLike that they got me in and they handled everything and I didn't have to worry about anything and that's what I call good service thank you
Alicha S | Premières impressionsRamona is awesome
mark p | Expérience généraleAll staff professional and helpful.
Wayne F | Premières impressionsThanku fro the help and u guys are so grat i will go thoue u guys agong
Susan B | Expérience généraleRamona was very helpful!!
Carl O | Premières impressionsThanku guys fro the help u guys are the best and cheper and freindly and nices
Susan B | Premières impressionsRamona and crew were fantastic! Every question,concern, comment was answered professionally and what a great place to store my belongings. I had 3 storage units and rented numerous amount of trucks. Every time I rented out a truck they were there to greet me and was very courteous. Thank you Ramona and family!
Joeseph M | Expérience généraleVery friendly services, good security control and convenient hours at the location were impressive. I especially appreciate the manager, Ramona, who ensured that everything was ok with my needs. Thanks Ramona.
inhyong l | Expérience généralePrice is a little high
Felisha C | Premières impressionsFriendly and helpful staff
Charles F | Expérience généraleRamona was terrific and I look forward to a great rental experience.
Peter H | Premières impressionsGood job!!!
derrick m | Premières impressionsAmazing service and the people were so kind curtis and helpful. I would highly recommend them
Tina H | Premières impressionsWonderful people running this location but the storage units are rather small. The 10' x 15' is high but not very long. Harder to stack boxes high because the weather factors will cave in boxes.
Joeseph M | Premières impressionsThe staff there was really humble and resourceful to my situation and I appreciated all the help they offered.
brent p | Expérience généraleI love this location nice friendly service who go above and beyond to help the customers. I store my Harley here and it is safe and secure! I recommend this place to anyone who in need or space.
PENNY E | Premières impressionsGreat people running this place! They do all they can to try to accommodate you!
Rick P | Expérience généraleThe manager and personal were above and beyond I feel the security was top notch respectful and I would always recommend this haul to anyone by far one of the better hauls I have ever used thank you.
RAY B | Expérience généraleExtremely helpful and pleasant! Thank you!
Stephen C | Premières impressionsA+
Karen D | Expérience généraleThanks for your help organizing several moves while I was remotely located. Everything went as planned on my arrival.
william b | Expérience généraleRomona and Tony are absolutely fantastic to work with.
tom p | Expérience généraleI will be back in the fall!!! Ramona is a definite attribute to UHaul
Valiere H | Expérience généraleRamona was great; however the overall customer service has been a poor experience. Will NOT be a returning customer.
Angela M | Expérience généraleResponsive, patient, knowledgeable, and clear.....It was a pleasure talking with them and getting us onboard.
Andrew P | Premières impressionsWas too expensive
trish t | Expérience généraleI felt very secure leaving my belongings at this storage unit, and it was very convient as well.
Renee G | Expérience généraleTony was a pleasure to work with
tom p | Premières impressionsOur customer service agent was awesome. She answered all of our questions, was pleasant and enjoyable to work with
Teri K | Premières impressionsFast and great people
Janise d | Expérience généraleRamona, the manager at this U-Haul location, has been consistently a strong and effective professional and this time was no exception. She is a true asset to your company. Thank you again, Ramona!
minoo m | Premières impressionsGreat service and fast
Janise d | Premières impressionsgood experience
Garry L | Expérience généraleVery well run and organized facility
ROBERT B | Expérience généraleWhat a pleasant experience it was from contact to finish renting storage units from this business, Very nice business, Neat and clean, Owner went out of his way to give me such good service. Je
jean s | Premières impressionsHelpful staff.
Carolyn J | Expérience généraleGood location.
Earl W | Expérience généraleGreat staff helped me with all my needs they were fantastic.
John C | Premières impressionsExcellent staff, thank you
Terry B | Expérience généraleVery helpful & friendly staff
Delia S | Expérience généraleNo comments
Nicolas B | Expérience généraleAll of our furniture from the U box is ruined due to mold, thousands of dollars worth.
Marnix V | Expérience généraleEasy in and out. I didn't have any problem at all storing my 31' motor home in their lot. No problem with security at all. It worked out perfectly for me.
Kelly B | Expérience généraleGreat place
Douglas C | Expérience généraleThey need more help on the weekends. It's hard to get things done in a timely manner when there is one employee trying to run the place and take care of everything, especially on a weekend.
Theresa L | Expérience généraleconstant rate changes, (four in two years), plus cameras in only the first two rows provided security only to some. Moisture issues as well as gaps to other units allow bugs and other pests in.
GARRET B | Expérience généraleVery Friendly and helpful. Had a storage unit here for 3 + years with no problems. Very helpful with the Ubox too.
JENNIFER G | Expérience généraleRamona was professional, efficient, friendly, prompt, and did not miss a beat. Recommend highly and appreciate her hard work.
minoo m | Expérience généraleEasy to move in and move out. Nice, simple, clean, well-lit and well laid out.
ariana z | Expérience généraleRamona and her staff were helpful and very accommodating. I would highly recommend this U-Haul location for your moving and storage needs.
ann g | Expérience généraleGreat experience
Cherie L | Expérience généraleMy beds got covered in mold alert worse place I have ever stored my stuff.
Katelyn A | Expérience généraleWould use this facility again
Lawrence C | Expérience généraleI payed for 24 hour access and the gate was broke or not working all those years I paid for a service and not got anything for it what A SCAM you have going
Mike G | Expérience généraleThe online payment plan is helpful and relatively convenient.
Brenda L | Expérience généraleI would use U-Haul storage again
marion l | Expérience généraleAll workers very kind and helpful
Rebekah W | Expérience généraleThx. 👍
Bob M | Expérience généraleThank you for everything
Michael G | Expérience généraleTerrific friendly and helpful staff
Charles B | Expérience généraleOutstanding customer service. Friendly, courteous, and very knowledgeable staff. It was a pleasure to do business with them.. 5 STARS for them.
Ken P | Expérience généraleFrom Day one, Tilton storage was Excellent, The staff that I came in direct contact with was exceptional, Both Carly the original manager and her replacement Ramona were outstanding, Wonderful people
James K | Expérience généraleIt was quick and prompt
BARBARA J | Expérience généraleStaff was rude
Ben F | Expérience généraleGreat and very efficient manager.
Fred C | Expérience généraleGreat experience
Randy S | Expérience générale