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STANLEY CORNELISCustomer Reviews for U-Haul Moving & Storage of Tippecanoe
Testimonials From Recent Customers
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The experience was streamlined, quick, and friendly. I had the trailer for 24 hrs, but finished my use in 4 hours. The return was super easy by pulling in, the associate came right out and unhooked the equipment very fast, and we were on our way. Thank you guys!
Antoinette CardellaIt was really easy to pick up trailer and was just as easy to drop it off.Trailer was very inexpensive to rent.Will definitely recommend this location and use again.
Cesar ValenzuelaThe unit was in need of transmission service, it shifted radically. Other than that all is well.
ROBERT BRADWAYI reserved an appliance dolly however they did not have any available. The check engine light came on in the truck. Super dissatisfied
Rene GriegoGreat customer service. Thank you.
Robert YanesPut in a security fence at this location. The truck I rented had the gas siphoned out of it prior to me picking it up.
Daniel DoradoYou were a great help, thanks!
Frederick QuinlanU-Haul at Tippecanoe and E. Baseline Avenue is the best.
gary whiteExcellent service.
Paul ReyesEverything was great including the staff especially the beautiful lady that helped me when I returned the van.
Alexander ShchurovVery pleased.
Margie BowenGreat service
georgette gomezI love U-Haul n Staffs demeanor is always awesome n kind. Thank u!
Ascencion MesaThe men there were was professional and very helpful..
Joyce BoydExcellent efficient customer service.
Fredric NaimoliFree coffee hahaha
Ricardo VenegasCHANGE THE STREET ADDRESS TO READ BASE LINE STREET PLEASE!
Yolanda GaytanThey always have the best service there.
Emmanuel RodriguezThe entire staff was very helpful & Courteous..
Zavery SmithGreat staff.
RONNIE LEWISStaff was very nice. The space was hard to move into. The hallways are very narrow.
MELISSA HOLDER | Expérience généraleThe pickup location was great but I'll still NEVER use U-Haul again.
Esteban RiveraHire more staff. There was only one employee running the store and the yard. Had to wait too long to complete my order. The trailer I rented had a broken license plate light.
Daniel Dominguez IIIPlease be more attentive to phone calls. When I arrived at my location I was stuck behind a locked gate I had to wait for the property owner to come open the gate so I wanted to notify the site manager but no one answered the phone I called several times It's not much of a big deal the trailer is returned respectfully However all the staff are very knowledgeable and respectful when you meet them everything was to my expectations except just someone there to answer the phone
Mark GondolaGuys there are awesome. Friendly kind and courteous.
CLAUDIA VILLEGASGood service
Guadalupe TellezSan Bernardino location is horrible poor costumer service and poor communication
Angel GarciaI went to go make a move in and didn’t have access to my unit so I was unable to take my truck back and still thing to get in contact with someone this is crazy and I need to peak with someone as soon as possible if I couldn’t make my move in the the unit and truck shouldn’t been rentable as a combo I woulda went with the other company who was open
Anthony Williams | Online Move InTodd needs a raise
Shantee WilsonIt's very nice 👌
Hazel ray | Expérience généraleHave U-Haul install ramps on your 10' trucks. Some people don't need a 15'-20' truck but need the ramp which doesn't come with the 10' trucks. It was an inconvenience having to return to U-Haul and upgrade because of the missing ramp.
Juan RebolledoEverything was great...
Michelle ShapleyCustomer service at this location was Great!!!!
Angela ReynoldsThe people that where there didn’t not offer to help with anything and told me to do self drop off witch was difficult did not get to down load the pictures because it would not let me.
silvia guitierezFriendly and on time service, price was great and will definitely return to this location!
VICKY RAMIREZBefore leaving the counter or taking the vehicle out make sure you have the right miles to start with online and on the truck itself. But the lady employee was very kind in responding to my request that it be adjusted that morning. I am satisfied with the service coz I keep coming back here and everything works out.
Maria Theresa TolentinoHave the vehicle filled with more gas.
Teri LayThe staff member was very efficient and friendly.
Omar CastroI arrived and the vehicle had no gas.
Amy Brinkerhoffbest service ever thank you to Angel and team
JORGE GONZALEZ | Expérience généraleVan was dirty and warning ⚠️ light for tire issue was on at time of rental! No explanation was given!
Derek AdkinsExcellent customer service!
GREGORY MoranThe service was nice it was just to much something I think should change like when your renting a truck and you get insurance on it that should be a one time payment even if you're late bringing it back the next day
Mary WashingtonCharged me extra hidden fees that I was not aware of
Alonzo sanchezSo far so good thank you
Erasmo Soliz | Premières impressionsGreat fast service
georgette gomezvery caring to customer needs
Vincent AmajoyiAwesome service thank you
Georgette GomezYou guys are awesome thank you for your services
Taheash WhiteThis facility needs to be added to the app, otherwise I always have to call to make reservations.
rhozalyn gordonFriendly and helpful.
Fran Harrison | Premières impressionsService Was Excellent
Tina HoustonMore staff on weekends
Vincent AmajoyiIt was too much, I should at least get the price off the miles back.
Lourdes HernandezAndre and the guy working the day I rented the truck were so helpful. Above and beyond the Call of Duty.
gayle FeeNothing your associates are great
RON BRAULTDid not have refrigerator dolly or utility dolly available for rent.
Ian JacobsAngel Moreno and his team are amazing keep up the great service
Jorge Gonzalez | Expérience généraleExcellent service à la clientèle. The man behind the counter walked me out and explained everything to me making it an easy and enjoyable time renting the truck
Joseph SilvaWhen I picked up the truck I was surprised that gas gauage was on E any way I was able to complete my tasks & my hubby figured out how much gas to put in on it's return.Other than that no problems. I'm very please with the final fees. Merci
rhozalyn gordonThey were nice staff members but as a team did not manage the cleaning aspects of the rental operation process well. I had to ask the staff to clean the truck after they gave me the keys and I had to find the truck on their lot by myself. The indoor customer service was great but once the staff member gave me keys they were lazy in assuring that I could find the truck quickly and I had to go back in to report to him that the truck was not clean. A trash can was inside the truck with dirt & plant debris. It was obvious that it was not yet blown nor wiped down with disinfectant before I arrived. I left the vehicle walked inside, and requested cleaning which was handled immediately upon request by the staff member. Then the staff member came outside to blow out the cabin and the box area. However, I did not see the staff member wipe down the vehicle with disinfectant. Now that I acquired sinuses and cold symptoms, I now realized that the staff member did not wish I demanded use of disinfectant in the cabin of the vehicle. Unfortunately, the staff are not being careful to protect renters from passing on illnesses to others and that is a huge area they can definitely work on along with assuring that customers don't have to go in and out of the building during the check out process. There was only one other family that was in the building being helped by another staff member so they weren't swamped with business.
Margaret Nicole ButlerThis place has limited storage units. The ones that are available are not drive up units. You would need to carry your heavy items through a narrow lane before you can get to the storage area. Upon renting the unit customer service failed to point out this detail. The parking space is limited and crowed it.. I do not recommend this place to anyone.
Aide Hurtado | Expérience généraleI was not a happy client at this location access to my unit was always blocked and could never have a clear space for my car to off load and pick up even after I spoke with the owner and he told me that it would be clear so I could get my things it was still blocked and the enter gate was always blocked with a car or a garbage container and had to squeeze in the open back gate to enter horrible place and experience
Regina Wallace | Expérience généraleExcellent customer service. And very friendly with the customers I'll defendly return when I need service agian thank you
maria jaurejui | Expérience généraleFriendly fast service
melinda coronel | Premières impressionsI love there customer service thank you
maria jaurejui | Premières impressionsThe facility is well maintained and staffed. My major complaint is that I was charged for a additional month of rent. I moved out of the rental before the due date with a zero balance owed on my move out record receipt. Getting a refund for this is very difficult. I have made numerous calls to the customer service lines with no results. Almost a month later I still have not resolved this. Therefore, I can't refer them to someone else.
Alvin Camidge | Expérience généraleI normally work a 9-5 PM schedule making it hard to remove my two items left in the storage room. The day I decided to take them out over the weekend the workers told me I could not get them out due to the store closing soon. I had to argue with the employee to be able to take my stuff out since I was going to leave the state, making it impossible for me to come any other day to pick my stuff out.
Nefertari Marin | Expérience généraleYou guys are still billing me and now sending me certified mail. I need someone to call me at 951-350-6700 Andrew
Andrew Campbell | Expérience généraleVery ghetto and dirty part of town. Not the uhaul specifically
NATASHA HUFF | Expérience généraleEl manager fue muy profesional y amable. Excelente servicio.
ODALIS ZUAZO | Premières impressionsAway am. new. on the storage part l hope l will like it .
Sesan Ibitoye | Premières impressionsManager Angel was very accommodating, helpful, and customer oriented. He and his staff were very professional, courteous, friendly, and helpful. Thanx for great service. Ed Kaisershot.
Edward Kaisershot | Expérience généraleI had to call several different times for them to get me the right storage every time they said that I had a unit I would call to confirm and they said that it was canceled and they move me to a different location my price started at $114 monthly then they said that that’s just a regular quote that they give people and that the 7 x 10 that they told me was not one that would be available even though that’s what they quoted me and told me that they were giving me just to have my prices be 100 and $44 plus insurance and taxes monthly forcing me to buy a bigger storage very unhappy very satisfied
Carlyn Pablo | Premières impressionsExcellent service à la clientèle
Alexander Karagianis | Expérience généraleI was charged another $100 that i'll have to call and see why for, but for some reason when I booked a one-way trip something happened where the reservation said I had to return the truck back to the same facility I got it from, 8 hours away from my travel distance. Also, the storage reservation I had also booked at the same time was lost in the system despite me having an order number. A little stressful to deal with the morning of returning the vehicle. The employee there though was very nice and was able to fix my situation quickly, and a prior phone call was made to fix the storage issue with the team on the phone lines. Thanks to the problem solvers
Hannah Rueter | Premières impressionsIt was ok but the hours of business
anthony mcclendon | Premières impressionsExcellent customer service
Macawi Muhammad | Premières impressionsAngel and his team are one of the best businesses I have had an experience with that are professional and friendly. Over 2 years of having a hardship due to Covid and work he has been very easy to work with and easy to speak with. He had made himself available to handle all issues and concerns. Thank you to his team for amazing professionalism and being helpful!!!
Angelina Navarro | Expérience généraleAngel, the manager, was very welcoming, courteous, respectful, helpful, patient, detailed, accommodating, and customer oriented. I'm disabled and a senior person. He helped me and made it as easy for me as possible to get settled in to the storage room. Thanks for service! I appreciated that. Ed Kaisershot
Edward Kaisershot | Premières impressionsI have rented previously as well.the staff is always nice and professional.I wouldnt choose any other place for my rental or moving needs.
SHARAE MURPHY | Premières impressionsThe storage area is too small for people to move back and forth it should be big enough so you can move your furniture around to get into the storage.
Perry Galloway | Premières impressionsMy experience was excellent Alexander was very Cooperative,Understanding,Patient bery helpful and very kind and respectful I give him a 5 star/ Above excellent job.. thank you
krystallee chi | Premières impressionsGreat, friendly workers made the move super easy
Igor Poulter | Premières impressionsgood customer service
Alexander Karagianis | Premières impressionsI rented s truck off D street. That restroom is a pig sty. Totally disgusting I rented a unit off tippacanoe, staff was great. Telephone rep who set up this reservation is a nincompoop. Booked a wrong unit, and badmouthed the company.
JO ANNE SILVA | Premières impressionsAnthony was very helpful and attentive!
Shannon Wolfinbarger | Premières impressionsPrice have risen to much and renting a truck to bring my storage items to bring to new home in Georgia. I have been a loyal customer for over 6 years.
JUDY RANDLE | Premières impressionsYour staff was wonderful the gentlemen that were there they were very helpful And I would definitely recommend this location to any of my friends in your area
Marti Afre | Premières impressionsVery professional and friendly
darlyne young | Premières impressionsAngel is just a fantastic manager he helped me with all my needs.whatever I needed.great customer service
Katherine Drumgole | Expérience généraleGreat customer service! I will recommend this company to anyone.
JAMEELAH PHILLIPS | Premières impressionsHaven’t actually moved anything into the storage unit yet, but unit was clean and should be ample size.
Robert Mckinstry | Premières impressionsI was always treated with the upmost care and respect by Mr. Angel N and the staff. I will miss you guys too...
Joyce Petway | Expérience généraleArea outside the gate to storage was really dirty and shouts of filth. Also we could not get our furniture into the unit dedicated to us. Way too small and our furniture wouldn't go through the doors so we had to go with public storage.
Donald Harper | Expérience généraleKeep up the good work
Stanley Watts | Premières impressionsOutside storage facilities filty whit junk and trash city doesn't do anything about it .manager has to clean which he doesn't always have time. Corporate should address this with city its not on uhaul property. The pile of junk is dump every week makes the facility look dirty and unsafe
frank nagy | Expérience généraleGreat customer service I felt welcome
tiffany ellison | Premières impressionsThe manager was excellent. He went out of his way to help me and got great results for me he is the right man for the the job.. His name is Angel Navarro
frank nagy | Premières impressionsThe staff was excellent just don't like the facility setup. When I called about a drive up on the outside that's what I expected. I didn't want to be crammed in and having to go inside.
Shanita Blevins | Premières impressionsThis storage uhaul was one of the best experiences my family and I have had. They are so customer service oriented! Angel Navarro was so helpful in my transition into another state!!
Angelina Navarro | Premières impressionsProfessional team. Helpful, friendly and well organized! Didn't have to stand around waiting, truck was ready to go quickly. Merci.
Cynthia Reinbach | Expérience généraleThe team here is professional and friendly. I had a last minute dilemma finding a storage place, and this site was great! Set me up with a new storage unit in no time flat! Great experience!
Cynthia Reinbach | Premières impressionsOutside around the U-haul facility was not clean never the storage where I had to enter.
Hawan Canty | Expérience généraleThankful for their oromot service.
Felica Slumkoski | Premières impressionsThe manager at this branch was very helpful.
REGINALD NWATRUOCHA | Premières impressionsWhen I booked they said it would be easy access on the street. At the location they gave me an unit inside the building. They had four truck parked in front. It was 100f on this day.
Eris Sulce | Premières impressionsI had a very very good experience at U-Haul. The staff was friendly and very professional. The general manager Mr Angel Navarro expressed concern and care about my storage needs.
Joyce Petway | Premières impressionsThanks for helping
Lidia Fernandez | Premières impressionsDavid was very helpful, easy to talk to and knowledgeable.
branden turner | Premières impressionsDo I get prorated for moving out early?
DEBRA NORTON | Expérience généraleI called other places and they didn’t have what I need it I called this place and they helped me right away and not only that they gaved me one month of free storage this is why I am giving them a 5
VERONICA CARRILLO | Premières impressionsCustomer service was GREAT! Everyone has been so helpful, the truck ran amazingly and is actually very simple to drive. The only issue was it does go through a lot of gas, but lucky takes regular.
Anastacia Scoglio | Premières impressionsCourteous, helpfiul
Kevin Best | Premières impressionsThe storage is located on another block and the office cannot be accessed. The driveway of the storage area is littered with leftover items and have been there since I moved my things in.
Todd Smith | Expérience généraleQuick and helpful customer service. E-Z Check In. Well organized facility. Polite management and employees.
Thomas Quaney | RéservationSo for the last 2 weeks I have changed my moving date 4 times due to all the mishaps in selling this house each time customer service has been wonderful thank you! !!!
Suzanne Prentiss | RéservationI would only refer a friend because of Daniel the manager. We had issues, he listened was kind and corrected them. My experience has been horrible with Uhaul. It was nice to end on a good note.
CYNTHIA BAILEY | Expérience généraleThreatening to place a lien on my property after I've already moved out was rude.
Paul Sanchez | Expérience généraleMet all my needs.
MARGARET BELLET | Expérience générale