Place was clean and everything what you need is at arms length over all they give a choice look and expect it and make your choice easy took us over all 20 mins to get us on the road. Will recommend to any one to use this place thanks for the experiance.
JESUS MCustomer Reviews for U-Haul Moving & Storage of Twin Creek
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Just keep doing the great job of helping customers in the great way this location has always done.
WILMER JI Always have perfect service whether I'm online or in person. Merci.
SANDRA T | Online Move InThe staff member was very courteous and professional.
Lenore L | Premières impressionsWaited to long to get my storage, only one person working on Sunday took me almost an hour to even start the process. Once started it was pretty quick. Got the storage space I needed and was able to pack and leave pretty quickly. Liked that the lock was free
Taiesha K | Premières impressionsAucun
RICHARD R | Premières impressionsIt was fine security sucks.
JASON G | Expérience généraleThe Management and staff was always extremely helpful and accommodating to all my customer needs. Thank you professionalism and courtesy.
cory h | Expérience généraleAgents were rude and disrespectful they charged me for stuff that wasn't even valid. Then when confronted they hung up the phone on me smh. Tried to charge and extra day for only 30 minutes of being late when I called in advance
Vicki Hgreat customer service
FRANCISCO M | Premières impressionsMs. Alexander and staff were very patient and helpful, offering exemplary customer service.
Tony C | Premières impressionsAlways clean. Prompt in notifying of any changes in fees. Nothing hidden or subversive. A good experience and I would recommend it for storing your personal goods.
Ali P | Expérience généraleHave easier ways to return. I had to keep my truck an extra day because I couldn't return my truck after hours.
JACOBBY wKeep up the great work and superb customer service to all seeking equipment. Truly pleased as this location is my go to place for any and all equipment rental.
antonio qTried to over charge with fuel fee when I clearly refueled truck. And charged me for extra day fir being 10 mins late
John TVery helpful staff. Great customer service.
NIKIA H | Expérience généraleS.O.
LeEbone G | Online Move InThe service is poor, my reservation was for 12:00 pm so I arrived at 11:53. Hoping to be done by 12:00, but it took approximately 15 - 20 minutes to process the paperwork. I finally departed at 12:27, but my rental was due back the next day at 11:53 路♀️.
Shirley EExtremely easy to rent the unit. Checkout/closeout was equally easy.
Laurence M | Expérience généraleThank you for the great customer service. Loved the buy one month get one free by the way.
GENE B | Premières impressionsBest u haul location in 50 miles radius Killeen Texas. I've been to over 6 locations here local and this Martin Luther King location always have great service and a rental of choice, whether be truck or trailer or both. Thanks Again. Happy Cuts Lawn Care llc
Joseph CBetter at this location. I don't like the smell of body odor and hemp, but the truck was clean with five air fresheners on on mirror and air vent. They tried. I'm good with that. The truck was solid and in good shape. Insurance, tax, Fees and mileage charges added some, but it was local and relatively short distance. Can't change that, but for 0,7 per mile I would not have rented here if needing to go out of town.
JAMES LNothing needs to be improved. I received excellent service.
Eddra PDefinitely using it again next time I deploy or just storage needs.
Garrick J | Expérience généraleStaff was very helpful and friendly
FRANK SGood customer service. Fast and easy process
Jomarr GStorage was percect
dominick a | Premières impressionsS.O.
Dyshonne MThere was nothing to improve, Ms. Nor at the Killeen location was precise, and professional and answered every one of my questions and put my mind at ease. Merci.
Dimitri DVery friendly and accommodating.
BRENT PVery friendly staff..I would recommend this location to everyone
Melinda KShannon and her staff are always a pleasure to work with, thank you!
KHADIJAH C | Expérience généraleIf access hours were a little longer, I would give a higher rating.
Maria S | Expérience généraleGreat and Friendly service from everyone
TOBY S | Expérience généraleThanks y'all made a hard time in my life easy.
vanessa t | Expérience généraleThe young that waited on me was very kind and helpful I thank God for her.
gween h | Premières impressionsThe store manager was very helpful, She was able to get me a storage supply me with a unit from her storage. Then when I came back she didn't have a truck for me, however she made sure her staff was able to assisted me with finding a truck. I appreciate her and her staff the are truly amazing.
LATARA G | Expérience généraleShannon and her team are on it! I was running late for pickup and she called immediately to ensure everything was okay. Very professionally run.
Matthew L | Expérience généraleBesides the rental being late no bad complaints and it was a nice truck
Roger BCharged me another $16 for a extra 15 miles. When I had to go 3 extra places to get a storage. And that in it self added extra miles . Think I should get the money back that I got charged for the extra miles
patsy L | Premières impressionsMaybe a big parking area
Richard PNice place!
Guadalupe O | Expérience généraleThe young man who assist me did a great job...
Sonia DThe owner and staff went above and beyond , thank you so much for a great experience
RONALD C | Expérience généraleTy
Jamaica G | Premières impressionsMore selection of various vehicles. During my visit there were a few vehicles available.
efrem yStaff was extremely rude, lazy.. and had no willingness to help.. I have never had this experience at a U-Haul storage facility before… I'm medically retired from the military and used storage units by uhal all across this country.. but never have had such a terrible experience in such a short time. This facility has made it to where I have no desire to use uhal for any reason further… and I only had my stuff in storage for 1 month. 0 stars
Matthew G | Expérience généraleThe customer service is over the top. The associate is so warm and nice and she explained everything with care.
TERESA A | Expérience généraleJay provided excellent customer service.
Ronda WExcellent!
Tuliloa L | Expérience généraleWould rent again if necessary
Samantha N | Expérience généraleShannon was very friendly, helpful, and accommodating, and attended to my needs.
RONALD C | Premières impressionsThe staff and management is super friendly! This was my 2nd time renting a storage from them. Their fees are flat and set unlike many other storages that gave a fee over the phone and then when you showed up they gave you a different price told you you had to add on protections and other stuff making the price double. Uhaul is the same proce they give you over the phone and dont make you add on any xtra fees. Plus they had 24/7 access. Will continue to rent from them when needed.
TANAIRY M | Expérience généralegreat job
PIERCE I | Expérience généraleHusband and wife were very friendly!
Ivette C | Premières impressionsNo need
WILMER JNothing! I will only use this location, No matter how far out the way it is from me because the customer care here is ALWAYS Amazing !! Thank you So Much.
carol CFast service and awesome customer service from start to finish!!!!
Steven AExcellent service à la clientèle
steve MProfessional employees. Jay and Sharon are awesome, understanding, and people- friendly! Facility is always clean.
Francine A | Expérience généraleVan was great on gas. Comfortable and heated quickly to keep me nice and toasty inside. Inside was very dusty and had pet hair on seats floor dash. Overall…..van was
SHARON GCharged 0,99 per mile when site says .79. I don't care what day of the week it is. Straight BS.
Jack BWent to the one Saturday on Martin Luther king in killeen the service was wonderful had everything ready for us we rented a truck and trailer for a riding mower we said the hassle was outstanding we bought the mower picked up rentals and returned them n 1,5 hours strongly recommend them for all your moving and towing service 5 stars
jackie hThe experience was awesome excellent customer service he was awesome
PAMELA B | Premières impressionsThis is the cleanest uhaul place I've ever been to. The bathrooms were always spotless! The staff are always friendly.
tanya h | Expérience généraleAll of the staff I came into contact with were helpful and friendly.
SANDY L | Expérience généraleEveryone at the location did above and beyond to make sure everything was taken care of
Larry S | Premières impressionsI love Shannon and Jay they run this facility so great. Hopefully Uhal know what kind of starts they have. Also hopefully they are able to get more truck and trailers at this location I will not rent from any other Uhal no matter how bad I need it. If Shannon and Jay don't have it I use another company's trucks or trailers. Uhal please take my feedback seriously and consider adding more trucks and trailers along with the space to house them to their location. Again Shannon and Jay you are the best and I will always be a customer with you two there.
Jamie CThe ladies were awesome and helpful. When I went to a u haul store and they didn't have what I needed, I was so happy they was able to call another store and find what I needed. Thank yall so much
stacy j | Premières impressionsStop the waiting. Agent not sure of a genuine credit card VISA.
william mThey were the best and most understanding I rented for a year and the staff there is amazing helpful. Thank you for everything. You have N amazing staff.
Jaslyn M | Expérience généraleI paid for the month of February, moved all furniture with the exception of my couch . I received a call from Shannon the next day stating there was no lock, which I was aware of . I had an emergency situation an wasn't able to come back To apply lock or return her call right away . Shannan stayed I would be charged 100$ for them to dispose of my coach. Called on 2/24/23, an was told that they assumed I moved out . This is horrible business an my unit was paid up until the end of February. I was told by Jay they disposed of the coach and rented unit to someone else. I'm very unhappy with the procedure or prodical used in this situation. I would NEVER recommend uhaual to anyone
TRENIECE W | Expérience généraleShannon and Jay have been so helpful, very informative, and super easy to work with. They kept communication with me throughout my time with U-Haul.
Athea B | Expérience généraleThank you, Shanon and Jay. You guys are the best.
Christopher CI don't care if the truck was new, clean, and the experience pleasant and professional, which it was. $80 is excessive and too much to pay for renting a truck for 4 hours, period.
Frank BGreat location excellent pricing
Tracee S | Premières impressionsThey were great very professional
Hope BEverything was fine, great customer service and was so quick.
BRIAN OI actually moved on the 30th
RICKY C | Expérience généraleNever had any issues with the unit
Ethan M | Expérience généraleThe manager Sandra was not aware of of the units. She told me that there was no available units so i called the main line and they were able to provide one. Also the main u haul stated the military discount was up to the location, and I've been with this storage before any they did it. Just expecting the same price as before
larry a | Premières impressionsThe only thing I wish I knew was that the new lock was left inside of the unit. Otherwise everything went great!
Victoria D | Online Move InExcellent
Kevante J | Expérience généraleNeeds more lights
Christopher B | Expérience généraleFront desk help Is nice
shakeena j | Premières impressionsMuy amable
Julio C | Premières impressionsI appreciate the staff and manager in the twin creek location taking the time to answer my questions. from price and availability to billing. it was super easy to do and was really faster than expected. I didn't their get names but Iiked their customer service.
Garrick J | Premières impressionsStaff was always a pleasure to talk to
Foster C | Expérience généraleThe only sad thing is they don't pro-rate rental amounts for first or last months used.
John S | Expérience généraleVery nice gentlemen when picking up and dropping off. Made it a breeze for me. I highly recommend this U-Haul facility, and the kind employees there.
Gwendela LThank you for keeping my things safe!!
Kelly B | Expérience généraleThe 2 that were there are very polite and, know about the area. They take time to explain the process with you so u know everything you need to know before and after you get the unit.
NATALIE J | Premières impressionsKeep up the good work.
Alfred SDee is awesome; she exceeded expectations thrpightout...from check in to getting me set up correctly with my trailer rental and ready to go safely. Extremely pleasant to interact with. Reservation representatives were great too...kindly answered ALL my "first time renting" questions. Owner/managers of the location are on point.
Charles JShannon and Jay are the superstars of this location. I've done business here before, they have ALWAYS been friendly, fast, accomodating and just all around amazing. If there are rewards for being an excellent partner, this location DEF deservese them all. MUCH MUCH RECOMMENDED! THANKS AGAIN SHANNON AND JAY!!
Biljana LAwesome so far
Christopher B | Online Move InGreat service. Good price. I wish they would give a military discount like they used to.
LUCINDA E | Premières impressionsThanks very much
Joshua B | Expérience généraleThe only problem I have is that the address for the UHaul location I rented the truck from was incorrect. On the website, it's listed as 5101 Martin Luther King Jr Blvd Killeen, TX 76543, but on that same page, the location has the (correct) address of 1507 Martin Luther King Jr Blvd Killeen, TX 76543. I used the 5101 MLK address when I scheduled for an Uber ride from the Uhaul location but they couldn't find it, and neither could I. I had to call the store and get the correct address. It also shows 5101 MLK in Google Maps, which I used to navigate there. Please update the website for this location. The link to the Uhaul in question is below: https://www.uhaul.com/Locations/Truck-Rentals-near-Killeen-TX-76543/045662/?utm_source=gmb&utm_medium=primary&utm_campaign=listingmanagement&utm_content=045662
Sebastian GJay was hugely accommodating and helpful. The facility was clean and well cared for.
Nicholas KMerci
Neysha TJay and Shannon Alexander were great. I am handicapped and they went above and beyond to accommodate me. Can't say enough good things about them.
JAMES M | Expérience généraleMe atendieron con amabilidad y cortesía todo limpio y organizado todo a la vuelta del complejo 100 % inmaculado nececite más tiempo para descargar un 26' truck todo excelente
LUIS R | Premières impressionsAmazing customer service. I can't remember the guys name but he made sure I was covered
William EThey helped us and I am greatful
Joshua B | Premières impressionsI will never rent another uhaul storage again
Crystal E | Expérience généraleShannon and her husband are wonderful people, and have exceptional customer service.
LETTISHIA T | Premières impressionsI really enjoyed the staff and the manager is just sweet as pie! She helped me tremendously if I ever need a storage again I will return to this location
NAKITA C | Expérience généraleI requested several times for automatic payments because of my busy schedule. However, they never did it and each month charged me late fees. Their line of communication is horrible.
Carolyn T | Expérience généraleGet newer trucks. Fix your virtual check in app.
Jairus HNothing to improve, service was excellent!!
Alejandro RThere was damage on trailer I received as they said they had missed it and I was reported tho them and refuted it and took a photo and sent to them.
Mark AAwesome! All questions answered and never any issues. Very secure!
Christine M | Expérience généraleBest
Ioane S | Expérience généraleThe lady I delt with was amazing
ADAM A | Premières impressionsThe gentlemen who were in the office at the time of renting the unit were outstanding with their customer service. I am extremely satisfied with how my son and I were treated and have absolute confidence in them and this specific U-Haul facility.
SANDY L | Premières impressionsVery pleased with them!
SUSAN R | Expérience généraleAbsolutely remarkable customer care and service!! I'll never go anywhere else for my Uhaul needs. Everything was explained clearly and they made sure all my needs were met. Outstanding location if your in need of their services. Highly recommended!!!
Jamarcus M | Premières impressionsJAY AND SHANNON WENT ABOVE AND BEYOND TO HELP ME, KEEP ME INFORMED AND UP TO DATE ABOUT THE STORSGE UNITS THAT I RENTED. THE PHCILITY IS VERY CLEAN AND SAFE. CUSTOMER SERVICE PROVIDED 5 STARS PLUS..... I WOULD HIGHLY RECCOMENED THIS UHAUL LOCATION. THE STAFF ARE WONDERFUL!!!!!! I WANT TO THANK THEM SO MUCH FOR MAKING MY EXPERIENCE A PLEASANT ONE!!! NEVA K.
Neva K | Expérience généraleImpressed
Jacob P | Premières impressionsHorrible customer service by Sabrina
Lilybeth V | Online Move InMuchas gracias muy amables
Miguel C | Premières impressionsWe used our unit for 2,5 years while we we’re stationed at fort hood, never had an issue, it was always easy to come and go and the facility was always clean! 10/10 would recommend!
Jasmine V | Expérience généraleVery nice services and staff is always friendly. Yes would recommend them to anyone.
Larrette S | Expérience généraleThe people where more than nice, they went above and beyond what passes today for customer service
ROBERT W | Premières impressionsRoland was very helpful toward my needs. He answered every question and addressed my concerns. Roland was very courteous and respectful. I ended up seeing Roland three times, as I needed additional storage units. Twice, I called Roland and told him what I needed, and he had everything ready when I arrived. Awesome job Roland!!!
Christine M | Premières impressionsGreat service, great people!!!
Lee H | Expérience généraleWhen I rented the unit it had lights. When the lights stopped working two years ago I notified the manager. She said they would get the lights working. I checked on the status every month until it became obvious that they would not repair the lights. Instead my storage fee continued to increase every year.
Shirley E | Expérience généraleRecommend fixing the big hole close to the gate.
Jose C | Expérience généraleJannell and Shannon and the whole staff was excellent
pamela b | Expérience généraleThe staff were amazing! They made sure the unit was secure at all times! Even it wasn't they called and let me know.
Charlescia T | Expérience généraleThe staff at this location were extremely pleasant and helpful.
stacey a | Premières impressionsHorrible, would never give them a penny. Customer service was horrid.
Chasity H | Expérience généraleI would expect a refund for the days I did not use the storage. My bill was due on October 13th and I moved out on October 7th so those remaining days I would of thought I'd get credit back but didn't.
Latoya H | Expérience généraleShannon and her team were phenomenal. They educated us on processes and procedures of the establishment. She was very courteous and went out of her way to ensure we had what we needed to be successful.
kevin A | Expérience généraleWonderful group of guys over there very well spoken easy to work with Makeing things simple for customer
EARLY R | Premières impressionsThier service is excellent, and the facility is clean. Staff is very helpful and professional.
Yong N | Expérience généraleSo far it's good.
JAMES L | Premières impressionsEverything was great!
Davante J | Premières impressionsGreat place 👌
Toniva T | Expérience généraleThe staff is wonderful and enjoy to be with if I ever would need another storage I would use them again.
sharmon v | Expérience généraleExcellent service à la clientèle.
Vincent C | Expérience généraleThe manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.
Robert H | Premières impressionsOwner was very helpful and informative, other than for the extreme heat while moving in; overall experience was great. Thanks again.
Wayne O | Premières impressionsExcellent customer service!
FELISHA L | Premières impressionsThey were friendly and polite and made us feel welcome
Damian J | Premières impressionsS.O.
Sheila C | Online Move InAlthough we had an check in mixup over my online checkin the facility took care of me . Excellent service.
Robert M | Online Move InVery nice couple greet us very well and friendly
Toniva T | Premières impressionsShannon was incredibly gracious in resolving an earlier issue with another U-Haul facility. I was so appreciative of her experience and understanding.
Delisa L | Premières impressionsI've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!
LINDA P | Premières impressionsGreat service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!
Francine A | Premières impressionsI’ve been a regular customer and customer service was great!
Vincent C | Premières impressionsAmazing group of people.😘
crystal l | Expérience généraleAwesome intro, friendly staff and clean facility
Mechelle L | Premières impressionsWe had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!
Kari M | Premières impressionsGood place nice people. Just had an issue with switching my card over before I left on deployment. I called and switched my card only for them to have an issue the first month I was gone. Little things like that grind my gears.
CLAUDE F | Expérience généraleWouldn't chose or recommend anything else except Uhaul for storage and moving. Excellent service.
Christopher P | Expérience généraleKeep up the good work but the only thing was the systems were down maybe due to the stormy weather.
Rose R | Expérience généraleAmazing so friendly, helpful, accommodating, extremely professional and understanding.
faith a | Premières impressionsVery friendly staff, professional and pleasant to work with
Tammy O | Premières impressionsQuality customer service. Great, friendly staff. Very professional staff.
Michael M | Expérience généraleI had 0 problems & my household goods stayed there foe 1 yr. Thanks UHaul.
tracey f | Expérience généraleThe gentleman man that' took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxious
HILARY W | Premières impressionsThe courtesy calls helped a lot. The customer service was very good.
Carolyn S | Expérience généraleShannon was excellent, great customer service. Above and beyond.
Scott T | Premières impressionsLanes are tight for 26ft truck
JOEL D | Premières impressionsThe staff at my unit was the best i have ever experienced. They best any uhaul station in the killeen area hands down way more friendly and helpful. They made my storage worries go away before i pcs'd as they knew exactly how to help me and made sure I got everything i needed
Michael D | Expérience généraleThe owner was every nice you don’t see that to much thank you
Loretta F | Premières impressionsThe Alexander's were AWESOME!!! Very professional, efficient, helpful, and a real pleasure to meet and do business with. This U-haul is the very best that I've encountered throughout my military career. My sincerest appreciation to the Alexander's for all their assistance. GREAT CUSTOMER SERVICE!!!
Ivette F | Expérience généraleThe best storage place, the best staff, always helpful, always happy..... Thank you all.
AIDA R | Expérience généraleVery friendly and accommodating
Girard H | Premières impressionsExcellent staff at this location. They were very helpful and beyond friendly. I will recommend this location to all of my soldiers, for their rental needs.
Tami W | Premières impressionsThere is no security cameras or security that monitors the storage area. My unit was damaged. No one knew when or who damaged the unit. I was told that my storage fees would be waived the next month due to the damage and inconvenience due opening of the unit and not being able to open it until maintenance e came in. Thankfully there was no rodents that I could see, however, I was still charged for the fee month. I moved my belongings and cancelled my service. The staff was very friendly.
Cheree C | Expérience généraleWe had no problems at all and we liked the remote access without punching in numbers.
Linda J | Expérience généraleThank 🙇 you for the experience and staff from San Antonio to Killeen.
Rose R | Premières impressionsThank you so much for all your help during this process! The site manager is amazing!
Jasmine S | Online Move InThe manger handle all issue ASAP.
marcus r | Expérience généraleWill remember for any all future services
Soldier F | Premières impressionsStaff was always friendly and helpful!
BRENT B | Expérience généraleY'all were my life savers! Thank you so much for being so kind.
Anya L | Expérience généraleThe interior lights in 81 were not working.However enough light from outside.
evertte r | Expérience généraleThe manager and staff at this location have always been helpful,curtious and professional I've rented storage and trucks at this location and I highly recommend them.
Veronica M | Expérience généraleTook over 4 years for this matter to be taken care of I will never deal business with this killen location worst experience I have ever dealt with.
JOSEPH S | Expérience généraleThe staff was very accommodating and helpful. Best U-Haul I have ever been to.
Mark H | Premières impressionsJay Alexander was AMAZING very professional and he made sure I fully understood everything. Plus excellent customer service!
Candida J | Premières impressionsVery nice made my situation priority and even thow my I'd was a little messed up they manually typed it in so I could get what I needed done
Alexandria R | Premières impressionsThe staff were friendly and very helpful from move-in until move-out. The facility was clean and easy to access. They made the whole process easy and painless. My only complaint is with the U-Haul app. It was easy to navigate but it was quite buggy.
Kristina M | Expérience généraleAwesome rental experience. Very friendly, helpful and informative.
James S | Premières impressionsDaniel was awesome, very professional and helped us out so much. This is where you need to store stuff if you're in need in this area.
DAVID J | Premières impressionsThe people were friendly. The building and storage area has a musty smell that reminded me of grandma's basement. I hesitate to move anything with fabric in there due to the smell. Otherwise, the lot is small, prices reasonable, and the loading area was compact but good, and I will not hold them accountable for someone else cutting their internet line. Pretty convenient off I-14 and MLK Blvd.
Todd P | Premières impressionsRodent droppings in 649.
janet e | Expérience généraleIt was a pleasure to work with staff. Question: Our 501 c3 "Soldiers In Need" mission... Suicide Attempt Awareness would like a point of contact, with your permission to honor your organization at our picnic! 254-338-8447 Pre/Founder Soldier 4theLord https://youtu.be/p2ErXJAFXBk
Soldier F | Expérience généraleClean, quick, and good customer service. Very affordable.
William G | Premières impressionsKathrine was just amazing. She needs a raise. She was that good. Not sure what she makes but she needs more than that .
Virginia M | Expérience généraleVery friendly employees go out of their way to understand and help you with everything you need.
sharmon v | Expérience généraleCommunication from staff was excellent , clean, well lite. Enjoyed doing business with you.
James-Blake b | Expérience généraleLove the employees never go any where else
sharmon v | Premières impressionsThe lady at the store was very nice and accessible to all my questions I did love it. I didn't know what to expect since it was my first time doing this but she made it so easy and enjoyable 100 % recommended. :)
Lilia B | Premières impressionsShannon and Jay keep this location so clean and well maintained. We really are going to miss this location but we moved to McKinney, Texas. Excellent Job Guys.
Mendie T | Expérience généraleOur light was broken from day one and in all the months we were there it never got fixed. Then when we went to move out we only used five days of the month and got charged for the entire month. I don't agree with the policy or the rude way it was explained to me.
josie m | Expérience généraleProfessional and friendly staff!
Francine A | Expérience généraleA pesar de la situación que estamos atravesando, con e Corona Virus, tanto los pocos empleados Que pudieron asistir a trabajar, como los gerentes , realizaron un esfuerzo extraordinario para atender a los clientes excelentemente
Jose P | Expérience généraleMrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)
Rhonda H | Premières impressionsMrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)
Rhonda H | Expérience généraleThe lady that helped me was just awesome! I had several questions and she was able to provide me with answers and made me feel glad I chose U-Haul for my storage needs.
PAMELA S | Premières impressionsEverybody at this location was so friendly nice. I will continue to do business at this location. In my box everybody get a 10+
Wykeitha M | Premières impressionsThe manager and staff was profrsssional helpful and knowledgable.i would highly recommend this storage facility
VERONICA M | Expérience généraleI appreciate the great customer and speedy service. A well organized and clean environment. I would definitely recommend!!!!!!!!!!!!!!!!!
Toshia N | Premières impressionsWith all the headaches of having to deal with a storage unit, the management team is what makes it 5 stars. Shannon and her husband are an excellent help and was a calm ti the storm for a long year.
Michael D | Expérience généraleCatherine is very friendly and helpful
Lenny G | Expérience généraleWayyyy to expensive!!!!!
Jovana G | Premières impressionsEXCELLENT CUSTOMER SERVICE. THANK YOU VERY MUCH FOR ALL YOU DO. MR JAY AND MS SHANNON, FROM MS LA TANYA M. RUDULPH @ 5104598347
La T | Expérience généraleKathy was extremely helpful and friendly, she help me really well.
Lenny G | Premières impressionsStaff was very professional. Went above and beyond to help out in every way they could. Proactive in reminding customer about up coming rental payment. Very friendly atmosphere. Merci.
Cory H | Expérience généraleAbsolutely wonderful staff and very good trucks
Samuel B | Expérience généraleThe customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!
Anthony B | Premières impressionsGreat Service; I was contacted by phone from the staff and completed the paperwork the same evening.
Willie S | Premières impressionsThis is the place for all your storage and moving needs. Professional, secure, clean, convenient, modern and reasonably priced is my description of Uhaul Moving and Storage of Twin Creek.
Roselina C | Expérience généraleGood place
Estelle R | Expérience généraleGreat facility with wonderful staff.
Sherry S | Expérience généraleService went well and the employee was professional.
Francine A | Premières impressionsI never had any problems or concerns while renting here! The staff is friendly and the place is well maintained!
Clarisa F | Expérience généraleGood job
Mike H | Expérience généraleShannon is excellent!!! She is so nice and answered any and all my questions. Thankyou to all of you there.
JESSICA F | Expérience généraleProfessional, courteous staff. Clean, secure facilities.
MICHAEL F | Premières impressionsVery easy sign-up procedure and plenty of room in the facility for maneuvering the truck. Appears very very secure.
Kenneth c | Premières impressionsBest storage Facility I have ever used
Christopher c | Expérience généraleGreat Customer service!
Keaun B | Expérience généraleThe service was excellent. The representative at one location called an location to find a couple of units for us. We are ecstatic about having our belongings in a place close and easily accessible.
Tekila D | Premières impressionsSuper great customer service!
Katiria D | Premières impressionsI would use this facility again hands down no questions asked.
Tyshon J | Expérience généraleDave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!
Randy M | Premières impressionsI have used this facility several times over the years. This time was no different-everything was perfect! I love the online paying method as well. Thanks for your professionalism & caring attitude.
Patricia w | Expérience généraleBest storage I've ever been to.
EDGAR R | Expérience généraleJay was professional and expedient.
Terry L | Premières impressionsGreat job
REBECA R | Expérience généraleMrs. Kayla was very nice and pleasant I would do business with her any time.
Lee P | Premières impressionsAwesome Customer Service.
Nedra M | Premières impressionsI was happy with the service
Vera S | Expérience généraleIt was excellent
Marcus P | Premières impressionsStaff was friendly, knowledgeable, made great recommendations to help with my move.
Ramiro M | Premières impressionsMy process went GREAT at the drop off location. The people were very very helpful in every phase of the drop off.
Lee B | Premières impressionsThe staff was extremely helpful and friendly. They explained everything fully.
MARY L | Expérience généraleI told a family friend and they took 25 off of my rent for June but I took all my stuff out yesterday and didn't get the 25 which sucks
sharmon v | Expérience généraleWhile relocating from Ft Worth to Killeen, we rented 6 units at this facility. The staff are amazing and always worked with us to meet our needs. Very clean and secure!
Tracy G | Expérience généraleS.O.
Tiffany R | Expérience généraleClean, Friendly and great customer service. I have dealt with other U-haul places and this one has topped it all getting 5 stars in my book.
Laura C | Premières impressionsThe storage areas were always clean and well maintained. The staff were very friendly and helpful.
Cathleen S | Expérience généraleWe received excellent customer service!!!
Vera S | Premières impressionsWe had our furniture in storage for 6 years while we lived in Florida and never had any issues. We felt that our stuff was safe and secure
ECHELLE C | Expérience généraleExcellent service overall
Jonathan F | Expérience généraleGREAT experience
Telly P | Expérience généraleThe experience went very good. Shannon provided excellent service and answered all of our questions. Thank you very much!
Sherry S | Premières impressionsThe team there was great. They met my every need for storage. Thanks
scott w | Expérience généraleI would tell any one to go to this one I love how they help and are always nice..
Tonya D | RéservationFriendly staff. Very clean facility. Reasonable rates.
Tracy G | RéservationVery friendly and courteous employee and very helpful and understanding.
sharmon v | Réservationliars
JETTIE H | RéservationWorkers very helpful
brenda r | Expérience généraleThank you so much , for your Help when i need it the most..
VELMA R | Expérience généraleGreat ladies at the front desk
dezarae g | Expérience généraleSecure and friendly staff.
Cesar C | Expérience généraleStaff was always friendly, professional and helpful. I would highly recommend this facility to my friends and family.
Dorothea G | Expérience généraleGreat customer service!
rizzi s | RéservationThe storage unit was well kept. The temp was maintained. Thanks
JONATHAN H | Expérience généraleVery kind.
Ashley P | RéservationThe Staff was Always nice and polite. Great Communication.
jerry b | Expérience généraleGreat Job
Avis W | Expérience générale