Keep up the good work
michael e | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Up-Town
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No parking on site. Staff was busy doing other things and took awhile to assist us at the counter.
Jake S | Expérience généraleUsed the storage facility through a very difficult period for my friend, whose stuff we were storing, including some awkward moments with staff. They remained professional, caring and concerned. Really appreciate their help.
Suzyn P | Expérience généraleItems that were not mine were found in my storage unit (locked and I was the only person with the keys) and management did not help resolve the issue, aside from offering to remove the items. No follow-up on what happened or how someone was able to access my unit.
Abraham O | Expérience généraleThe key card for getting into the storage units takes 3 to 5 swipes every time and there's a delay so that's a little frustrating and the first floor units. Every time you walk into the unit you hit your head on a bar and the closing gate because it's way too low to move merchandise into. And also the fact that the price kept increasing was mostly the reason for me moving out. But I did have a good experience when I rented the unit and I will be renting trucks from you guys in the next few months. Merci.
Bobby V | Expérience généraleI wish there was some type of text alert to let you know about upcoming payments. I didn't know when I opened my unit so a payment came and went and I could have closed the unit if I had an alert. Otherwise great!
Kaneen M | Expérience généraleAll' STAFF is was extremely PROFESSIONAL. They always are very helpful in everything that they do.
Anita S | Premières impressionsEspecially to the worker who I think was a manager. She was great. Afro Latinx lady. So pleasant & very helpful. & white guy with long hair was super helpful too!! They both made the process very smooth.
Marcus S | Expérience généraleExcellent in all areas. Thank you all.
Rita B | Premières impressionsI rented a parking spot for one month Sept 27th and was automatically charged for a 2nd month I didn't sign up for automatic payments and asked for a refund for the 2nd charge and said it was done but haven't recieved it back yet
Michael Z | Expérience généraleMs. Lee went above and beyond to ensure I was aware of the intricacies within the policy while also being emotionally present with me. For example, I was very stressed and aggravated with a nearby public storage unit. In addition to the service, she shared her sense of calm and was present with other customers who dropped in, while also remembering the specifics of my unique inquiries. Her leadership and professionalism during various inquiries and challenges experienced on my part, as well as what I observed from other customers was superb and she should be affirmed with a raise given it seemed like a one staff show --given her leadership with managing various inquiries and with ease on site.
Jonathan H | Premières impressionsStaff friendly and competent.
Jeffrey P | Premières impressionsthe staff was not really friendly. I when there 3 different times and every single time the staff were like they were doing a favor to people instead of working. not a lot of smiles and with an attitud.
JOSE B | Expérience généraleThe entire setup of this storage facility is ridiculous. I would have chosen a different place if I would have known this was not setup like a traditional storage unit.
Michael M | Online Move InDo not rent a storage locker here! The lockers are made of plywood and in terrible condition with rat boxes inside each one. You will NEVER be able to drive your car in for access to your locker because they always have the entrance blocked with trucks. The ancient latch on the door was damaged so I couldn't get my lock open and the mgr, Rodney Smith, left me sitting in the locker area for 30 mins while he hung out with buddies at the ends the lot and then when he finally came, said it was my fault for renting the locker if it didn't work (how was I supposed to know??), then said it was my lock. The lock THEY provide you for paying $110 for a small, 4x8x4 crappy locker. He was horrible and rude! I do have to say though, that the other employees at the desk were all very nice and helpful. I would never rent here again nor even rent a truck after this experience!
Dee R | Expérience généraleInside the store there was never not a long time and the parking lot is complete chaos.
diandra g | Expérience généraleMy only issue was access after hours uhaul dropped the ball when it comes to pass key code and access. It was never made clear that after hours you need to enter the code on one pad then re enter it on another. On the wall above the keypad is a sign that reads you need a swipe card after hours. It's my opinion that there needs to be clear instructions on acces using key pad after hours. I had called you hall after hours because I ordered a unit at church street new bed mass location on line. And I new I wouldn't get there before they closed. I did get a pass code then couldn't get in simply because the sign read you need a swipe card after hours and the rep we talked to on the phone never mentioned that we had to enter the code on 1 pad 1st then the other so my belongings had to stay loaded on the trucks until the morning. Once there the workers explained that all we needed to do was enter code on each pad. That would have been great but the sign never said that. It says you need a swipe card for after hours access.
Randy M | Premières impressionsYour storage unit closed super early leaving me stranded with your vehicle. I had to park somewhere discreet overnight with ALL my belongings because you prematurely closed the storage gate. It was a total disaster. I was dehydrated, exhuasted and vulnerable. Thank you for giving me such a traumatic experience. I will not be doing business with you again. Your business is a complete disaster and the customer service at this facility was God-awful too. Everything about your services screams "ghetto". I won't be doing business with you ever again and I never used the storage. I found a better and cleaner alternative.
Armando V | Expérience généraleHappy
Anthony T | Premières impressionsI received one month free of storage after booking a U-Haul truck. When I arrived to the storage location I was told I could not have the storage for free even after speaking with a customer service rep at the call center who also called on my behalf.
Kiara L | Expérience généraleThank You Very Much!
Osiris A | Premières impressionsWas told by staff at this location that I had to pay even tho my 1st month was free. I rented a truck with U-Haul. I checked in online and the employee said I had to pay because I checked in online
Kiara L | Online Move InI tried accessing the facilities during the access hours. The doors were locked before 10pm and could not access my storage unit. I was left stranded with your vehicle overnight with all my belongings at risk of being stolen. I was not the only one having issues last night. When I arrived to my storage there were many disgruntled uhaul renters that could not get to their vehicles. This has been an extremely terrible experience and I am going to cancel my storage subscription for a a company that actually values their customers and their time. This has been an awful experience. This online check in system you have is extremely disorganized. I am not sure I'll be doing business with you ever again after this experience.
Armando V | Premières impressionsthe staff was extremely friendly and helpful!
Hailey M | Expérience généraleThe Lady there is nice. Thank you.
PAUL K | Expérience généraleThis move out was a nightmarish mistake and honestly I’m livid
Robert D | Expérience généraleFantastic.
PAUL K | Premières impressionsVery clean. Some staff are professional and effective. Some are very rude and seem not to care: i would use this location again.
Diane B | Expérience généraleCustomer service inside the building was amazing! They were so helpful and friendly!!
ANGELA A | Expérience généraleIncredible location and all that work here. I will tell everyone here in the neighborhood about this incredible location
Darren H | Premières impressionsExtremely clean, easy and friendly.
Nathan L | Premières impressionsContinue good customer service need more employees like yours very helpful communicated well
gloria S | Premières impressionsConfusing check in process with codes and the automatic sliding door was not working. Big rat trap in my unit was quite disturbing to see.
Alexander K | Online Move InThe lady was very nice and helpful at what she did.Explained everything the way it should have been. THANK-YOU.
maxine m | Premières impressionsRodney (supervisor ) was very helpful and courteous.
SEAN D | Expérience généraleAucun
Thomas Y | Premières impressionsThey need to move the equipment out of the handicap parking spot
Edward T | Premières impressionsStaff was extremely helpful and friendly and gave me a very welcoming vibe
JAMIE G | Premières impressionsRates listed was not the same as on site customer service explained. They were also not friendly when asked questions about listed prices.
Diane B | Online Move InWill do it again when needed.
paul o | Expérience généraleThe worst customer service I've ever received. If you could find an employee the were extremely incompetent
Valarie L | Online Move InMy experience with U-Haul was full of little problems. Staff were often unpleasant and sometimes helpful.
Jean-Remy D | Expérience généraleDid a very good job at helping people who were hot and frustrated.
Suzyn P | Premières impressionsA nice place to do business with for all of your goods
RUTH M | Premières impressionsI have been a long-term customer and have never had any problems with the staff at any of the locations that I have used. I've only had one bad experience with an ignorant representative over the phone but a staff member at Uhaul Uptown rectified that situation. I only wish the truck rental prices in total were lower.
Valerie A | Premières impressionsOnly complaint is that the size container I needed was “available” online but then not once I got there
Richard C | Expérience généraleThe people who work here are an absolute nightmare and I can't believe no one has punched anyone here in the face for how they behave. They said the storage room is open till 10 pm every night and yet EVERY SINGLE TIME I came after 5:30 the doors wouldn't open with my code and when I called help support they just kept me on the line and couldn't figure out who to call I will never use uhaul again.
Gabrielle I | Expérience généraleIt was literally the worst customer service experience I've had in a while. NONE of the employees knew how to issue a refund. They all keep saying "somebody call Rasheed…". The bald guy at the desk had an angry reaction to someone and slammed his hand on the desk in front of a long line of customers.
David H | Online Move InMost of the office staff if not all have a Major Attitude problem.
Edward T | Premières impressionsI called earlier in the morning for confirmation of my unit's reservation. They told me it was reserved but I couldn't move in. Thus I thought to cancel. After booking a reservation with another storage provider, I get a call saying the reservation with the UHaul unit was actually confirmed, and I could have moved in the prior day. Shows that there's terrible communication between the staff and poor understanding of the booking/reservation system in that respect. Furthermore, the Uhaul staff confused my move in date of 7/29 to 7/27, which is not what I wanted. I thus now have to pay for two days (7/28 and 7/27) where I am paying but can't use the storage because I am not yet in town. Pretty subpar experience.
Andre Z | Online Move InStaff was playing around with each other as I waited. The lady in charge of storage was crude and belching. The unit I requested online was not available so now I have to pay more for my unit.
Amber A | Premières impressionsThere was a groundsman named Jay. He received and cleaned the trucks but he also floated in and out of the main store area. He was the epitome of customer service and kindness. There were times I felt disregarded but his kindness and constant communication made it all better. He should be trained to work inside directly with customers. Thank you Jay!
DEANGELA R | Premières impressionsThis particular location needs to be reviewed. The automatic doors don't work - they need electrician to fix. The staff are not welcoming at all. They are actually the opposite of welcoming. The place isn't well maintained. It does the brand a disservice. One lady eventually warmed up and was nice. But they initially told me my reservation wouldn't be available. I had to ask to see if before they realized it was available
Michelle C | Premières impressionsThis location needs more help. One person working on a Friday was not sufficient. We had to wait over a half hour before we could get our storage unit.
Lisa N | Premières impressionsGreat customer service, overall great people!
JOSE D | Expérience généraleManagement - in particular Rasheed, was very customer focused.
Vincent A | Expérience généraleSuperb
Rafiu A | Premières impressionsCute male attendant.
Jamal G | Online Move InThe service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!
MARC L | Expérience généraleSubmitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.
gustavo R | Expérience généraleThe staff were very helpful and friendly The facility is well maintained with easy access
VINCENT O | Expérience généraleIt was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Merci.
Michelle A | Premières impressionsIf I could give a ZERO rating I would!!
Sean F | Online Move InCustomer service and support staff were extremely helpful.
Stephen M | Premières impressionsWow I love it here!
Haley C | Premières impressionsAll the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.
esther f | Expérience généraleWlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!
William B | Expérience généraleWait time was inconvenient
Estelle F | Premières impressionsThe free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)
Stefanie W | Expérience généraleWhen selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably
Micah K | Online Move InI'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness
Darlene S | Expérience généraleAndrea and jimmy were great and helpful!
Cameron R | Online Move InThe overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.
Lisette S | Online Move InStored my daughters belongings here for a year. Worked out very well. Le personnel était amical et serviable. Especially Andrea. Outstanding person and employee.
Samuel A | Expérience généraleUpon retrieving all items from unit rodent excrement was found throughout unit and on furniture.
Christina J | Expérience généraleI had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn't aware of and made sure I got everything I needed. Excellent service à la clientèle.
natalie n | Premières impressionsHorrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren't returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I'm filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!
Jan W | Expérience généraleThere were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.
Janet V | Expérience généraleThe staff was friendly and very helpful. Thanks for the great customer service.
Jerad K | Expérience généraleThe woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.
Jennifer G | Premières impressionsStaff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall
Christopher N | Online Move InAwesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.
Suzanne S | Premières impressionsAwesome staff!
Jeffrey C | Expérience généraleI was satisfied with U-Haul's service and resources.
Ronald R | Expérience généraleS.O.
Garrett I | Expérience généraleGentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.
James C | Premières impressionsFrom start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.
Andrew S | Premières impressionsGood experience with storage for a few months, no issues.
Adam M | Expérience généraleVery nice staff!!
Joseph G | Expérience généraleStaff at this location were especially helpful.
jean-marie m | Expérience généraleThe staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.
Cailey H | Expérience généraleFast, easy, professional
jon w | Premières impressionsFast, helpful, knowlegable, and friendly
ED C | Premières impressionsextremely helpful and patient with picking storage
Eric H | Premières impressionsGreat service.
Zeynep O | Premières impressionsDespite their crazy busy day everyone wss pleasant and professional.
Maria F | Premières impressionsReally good.
Godfred A | Premières impressionsEach experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.
Emma M | Expérience généraleI used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and
William K | Expérience généraleThere were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.
Beth T | Expérience généraleThe staff is very friendly and accommodating! Thank you for your service!
Emily D | Expérience généraleCheck-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.
Adam M | Premières impressionsMerci.
Heather B | Expérience généraleYou guys need more help
Laverne D | Premières impressionsVery helpful and friendly staff.
chad K | Premières impressionsI was very satisfied with my services....
jalayne a | Expérience généraleOverall good experience
EDGAR H | Expérience généraleThat guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.
Andreas M | Expérience généraleThank u
Patricia E | Expérience généraleBest storage facility in the city.
adem m | Expérience généraleSafe and convenient way to store things while I was traveling
COREY C | Expérience généraleThe front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it
praveen a | Expérience généraleStorage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).
Jacob H | Expérience généraleThe truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.
Collette L | RéservationMy furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.
MICHAEL S | Expérience généraleA N-I-G-H-T-M-E-R-E. NEVER AGIN!
STEFAN N | Expérience généralevery good service.
david d | Expérience généraleI had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!
Stuart R | Expérience générale