Customer Reviews for U-Haul Moving & Storage of Victoria

Évaluation :

5

Great customer service, price and installation process.

Évaluation :

5

All good!

Évaluation :

5

We had an immediate need for a cargo van and no reservation. There was one available for us and it made our day.

Évaluation :

5

Nothing just do what you do all is fine.

Évaluation :

2

advertises $20 excused from fine print ends up being $60 before kms. i was with an old man in his 70s who needed to park his car somewhere close as he recently had surgery on his knee, they told him to park roughly 1-2kms away. poor man walked 30 min. only way to make reservation these days seems by phone, in-person dropin and phone calls are not friendly. finally go to use the truck clocking out at $100 (including gas) after going about 30kms.

Évaluation :

5

Great job. Quick!

Évaluation :

4

The truck was dirty to the point I had to clean off the backup camera to even leave the space. The passenger side mirror couldn't be adjusted because of corrosion or dirt that prevented it from moving.

Évaluation :

1

Booked to wait during installation. Told to go to a nearby mall after being told that there was no where for me to wait. I arrived at 9:30 for my 10:00 appointment. It is apparently a 30 minute installation job. I returned at 11:00 and noted my vehicle still parked outside without a trailer hitch. I was then told would be another 30 minutes. I stood outside, went for a walk and my vehicle was finally ready at 12:30. Had I known that this was going to be a lengthy weight I could have made other arrangements. Not even having been offered a chair during this lengthy period of time was a little on the disappointing side. The hitch installation appears to be ok.

Évaluation :

3

It is imperative that equipment is properly checked before pickup. I picked up the car dolly and the signal light on the drivers side did not work. The Uhaul mechanic fixed it but the light fell out a hundred miles down the road. I had to duct tape the light in place. The ratchets for the tie downs looked like they had never be lubricated ever, covered in rust. I made it to my destination, but I believe Uhaul can do better.

Évaluation :

5

Maybe staff for phones? I was put on hold for a long time and forgotten

Évaluation :

4

They helped me out. Only complaint. I drove approx 20k. I put $15 in the tank and they charged me another $15. Clearly I didn't burn $30 in gas. I'm pissed, but not gonna waste my time complaining.

Évaluation :

2

Service was slow due to lack of staffing, only one man was there to work the check in desks.

Évaluation :

2

Complications with drop off. Tried to have it dropped off at a location that does not take uhauls. Thankfully this site took it without complications.

Évaluation :

5

Create a waiting area for customer.

Évaluation :

5

Quick/clean/honest

Évaluation :

3

The person checking me in could have recommended needing to get a lock for the uHaul as it was a long weekend and I then had to leave the truck unlocked overnight. Easy sell and cash for the company.

Évaluation :

3

Website hours of operation were incorrect on website and closed earlier

Évaluation :

5

Super friendly and helpful staff. Excellent customer service experience.

Évaluation :

1

I had to wait in line for over an hour to pickup a motorbike trailer, I even did the online checkout ahead of time

Évaluation :

4

Wait time was too high. I waited for over an hour. Also I booked a location near my house and it was changed which cost me 40 extra kms. Thanks

Évaluation :

3

Allow onsite parking.

Évaluation :

3

Service was good, but this was not our selected pick up area. We wanted to pick up at the location near us in Sidney, and that is what we reserved. We had to go far out of the way to another Uhaul to get this truck.

Évaluation :

3

More staff at front desk, at both pickup and delivery we had to wait as there was no one in the building.

Évaluation :

5

You caxcc

Évaluation :

1

This is the second trailer I have rented for one way use from this location and both times the trailers were not clean inside. This most recent time the floor was so dirty we had to put down packing paper to protect our belongings from the grease and grime coating the floor. When I dropped it off in Vernon the operator was surprised that I was keeping the light adapter. I was told I had to buy it on the previous trip and he said it should be included in the rental. I don't know what to believe but I had to pay almost $20 gor the adapter. We won't use this dealer again.

Évaluation :

3

The location could use a bit of energy. The staff didn't seem motivated and what to me should have been a quick process seemed to take a long time.

Évaluation :

5

thanks super easy

Évaluation :

4

The pictures sent to my cell phone were low resolution. I could not accurately compare them to the vehicle to ensure any damage was already recorded. I would also like existing damage written out so it's easier to confirm

Évaluation :

5

Clement was awesome. He always knew what I needed before I did. Awesome chap!

Évaluation :

3

The cab of the truck we rented seemed very grimy and gross - sticky controls and steering wheel. We had to buy wet wipes to clean it off before we used it. Overall, the truck seemed worn out. Also, found the charges to be misleading. Yes the daily rate was low, but the mileage charges were ridiculously high. Finally, having to leave the gas tank 1/2 full seemed like a total scam. Why wouldn't you just fill it up and ask renters to return it full. Having to estimate how much gas to take it to half full is BS. I assume it is because renters end up putting more in the tank.

Évaluation :

4

The pickup location was very helpful. The customer service office based in Vancouver for booking was terrible. The staff would give me a different answer every time I talked to them. Tried to speak to a manager and never got a call back. They would book a rental for me and then cancel it a few hours later. They did this multiple times. Awful customer service

Évaluation :

4

Very quick organized drop off. Was in and out in 5 minutes.

Évaluation :

5

Let customers know speedometer is in miles per hour not kms

Évaluation :

3

They need a location closer to my home.

Évaluation :

4

Allow to return in a different location

Évaluation :

5

Lots of equipment to rent and well staffed

Évaluation :

5

Just keep the young people on the counters. They are very patient and polite.when setting people off with a vehicle and helping them when they return the vehicle 

Évaluation :

5

Gentleman was friendly and helpful. listened to my concerns.

Évaluation :

1

I was told that they didn't have a vehicle for me the night before my designated pickup day, after having a reservation for a couple weeks. I was then told I could rent one only if I returned it to the original location. I was moving to the mainland so if I were to return it then it had to be four days later and I was required to pay the full 4 days after I originally was only supposed to rent it for one day.

Évaluation :

5

All good

Évaluation :

4

Second time lucky first time the rental week befor dirty this one was good.

Évaluation :

4

Tell tree hem what plugs are used for trailers!!!!

Évaluation :

5

Very impressed with how this entire experience was.

Évaluation :

5

Equipment was exactly as advertised and worked perfectly. Staff were great

Évaluation :

5

Efficient drop off, would return

Évaluation :

5

Clement was very kind and helpful

Évaluation :

1

Firstly, I ordered a 20' truck online, paid for the booking, and then got a call letting me know I wasn't going to get that truck for the time I had already paid for. Then, fast forward to moving day, I arrived at the location specified on my email to pick up the truck for less time than I needed it for, and was informed that I had been sent an email (this was 10am, the email came through at 2pm) letting me know that my reservation had been changed to a different location, and a different time. I had to bargain with the employee to get anything I could use to move, and ended up with a 15' truck that was in need of serious steering repair. To add insult to injury, the other location called me while I was about to drive away in the sadly small 15' truck, asking me if it's okay that I get the truck tomorrow, and from the location I was at to get the small truck. This should be embarrassing for Uhaul, but I doubt they even care. Uhaul made a stressful time worse and didn't appear phased by their incredibly poorly run company. I feel sorry for the staff who have to face people in these avoidable situations. 0/10 would not recommend. This is terrible. Terrible.

Évaluation :

3

Workers were great, the truck was dirty.

Évaluation :

4

My experience was good but witnessed a customer having a bad experience, (their fault), and customer service agent Dashimir(?) handled them very professionally and well. I would have not done so well in his situation. Please commend him for excellent customer service in the face of an entitled, yelling, and demanding customer who created their own problem.

Évaluation :

1

Our move took an extra 5 hours because the night before truck pick up I got a call saying my truck and location was no longer available, we had to pick up a smaller truck from a different city and took us 8 loads to move.

Évaluation :

5

I have used their auto transport trailers many times, and there has never been a problem. No change needed.

Évaluation :

1

Charged cleaning fee when vehicle was clean

Évaluation :

5

It would have been nice if the outside of the truck was washed

Évaluation :

5

I was contract number 70359298. It was a great experience. Everything was perfect. Five stars. Thanks very much!

Évaluation :

5

The manager and the employee are very good and co-operative. I did a move and they really gave me the best rental experience.

Évaluation :

4

I was charged additional 25 dollars for cleaning the vehicle though the vehicle was clean. I had to go in again personally and they had no proof that the vehicle was dirty and so I was refunded. The service was amazing, the only downside being improper charges.

Évaluation :

5

The seat belt on the passenger side was so tight it made the ride very uncomfortable. Everything else was very good . Merci

Évaluation :

5

Friendly staff; very professional.

Évaluation :

4

You should be able to choose your pickup AND return time and be billed accordingly. A trailer used for 1,5 days pays for 2 days, and a trailer used for 2,1 days pays for 3. Why not have a one day minimum and then go by the hour. As it was, as soon as I am an hour or two late, I might as well keep it for 22 more hours, but that doesn't help the next customer who might be waiting for the return.

Évaluation :

4

The dollies are on a 1st come 1st serve and cannot be reserved. Sometimes it is that tool that the entire move is hinged on, in other words no dolly no move, dont need the truck then! TY

Évaluation :

1

Idk where to even begin their extremely rude, they are reckless driving through the parking lot they constantly change the hours of which they operate, it's very poorly maintained, low security any one can just get in their, they kicked us out for feeding are service dog inside and because we supposedly slept inside on camera and when I asked him can I see the footage he refused to show Me and told me to pack my stuff I have 72 hours so we did that and since we are homeless we had no where to bring are stuff a friend offered to store are stuff for us for a few days in his locker he had one in the facility as well and the minute the staff found out he was doing this they told are friend who was helping us that he has to leave as well and that he has 72 hours and when we questioned him he said we where banned from the building and not just that he said we where banned from all of uhaul. And when I called up uhaul customer service they said in fact that I was not banned from all of uhaul and that they have never heard of a manager being able to ban any one from all of uhaul. And it was just terrible.

Évaluation :

3

I cant recommend this facility based on the facts that unlike other places there is zero storage insurance and you dont prorate if vacating mid month

Évaluation :

1

Horrible service. Lazy petulant employees. Dishonest disorganized management.

Évaluation :

2

The online process is very convenient and helpful with clear instructions. The unit did not have a key inside when I arrived but I was able to get one from the front counter after which I was able to move in my first load of belongings. Unfortunately, no one had informed me that the facility would be closing at 6:55PM instead of 10:00PM and when I attempted to drop off a second load the doors were locked, leaving me to wait all night until 5:00AM when access hours are supposed to be able to start. I waited until 6:00AM and the facility still hadn't opened at which point I had to leave for work and still have never gotten a response to my email regarding access hours so that I might be able to plan accordingly. Hopefully they are open regular hours again soon or make it clearer for customers when they will be accessible.

Évaluation :

1

I used U-Haul on Topaz Ave. Victoria from March 2023 to August 2023 to store furniture while I prepared my house for sale. On one of the very many trips to buy boxes and other packing supplies, I gave notice that I would be moving my things out of the locker on Aug 29. I moved. But then my card was charged $178 for Sept. for the locker. I tried to call but the line was always busy or I was placed on an endless hold. I finally reached someone at the US call centre. This individual could see a note on my file saying I was ending my locker rental at the end of Aug. He said he would leave a message for the U-Hall Centre to call me to refund the over charge. No one called. I kept trying to call. Put on hold for hours. Left messages. No one called back. Spoke with staff who listened and said they would have someone get back to me. No one did. Meanwhile I was charged again $178 for October. Kept trying to reach someone (I'd moved out of Victoria.) Finally when in Victoria I went there in person. They said again someone would call me. No call. Charged yet again for Nov. $178. I have now been overcharged $534 and no end seemed to be in sight. FINALLY I got thru to a staff person last week and insisted that the manager Suni call me. Someone called Sat. night - I missed the call - and then I received this email saying they were refunding me for $356,9 - two of the three months. UGH. I tried to call again. Zip. Then the corker I received an email saying, "Sorry to see you go." LOL. No kidding. So sorry you've overcharged me for three months after I did go, taking my lock. Leaving the door hasp open. They wanted me to write a review. I told the manager to refund me the remaining month or I would write a review. Nada. PLEASE U-HAUL tell me you have terminated our agreement AND REFUND ME the remaining $178. THIS IS TERRIBLE CUSTOMER SERVICE. Beware if you should rent here that they are too busy to provide any level of customer service and you, like me, could face a ridiculous time suck just trying to get them to rectify their mistake and STOP BILLING ME, for Pete's sake! Oh and Nov. 19 was NOT my move out date, no matter what you say. UGH. PLEASE GIVE ME THE REST OF MY REFUND NOW!

Évaluation :

2

The staff were not helpful, the hours changed without posting the changes until weeks later. I came to get my locker 30 mins before they closed and they told me to come back another day. I made them actually help me. I reserved a unit on the first floor, they had given it away to someone else so I had to get one on the second floor. Start to finish it was a terrible experience. Glad to be out of there.

Évaluation :

2

I have two unresolved complaints which the local office seems unwilling to even address with me.

Évaluation :

1

Horrible experience all around. We had originally booked a 26 foot moving truck for 3 days. This would allow us to move/store our stuff while moving to our new place. This 3 day rental was shortened to 10 hours. With no apology or 50 dollars as promised we are now forced to rent a storage unit and several 24 hour rentals of smaller vehicles… it has cost us 4 times the price and will be double the work…. After waiting in line I was told by reception that our rental of a 20 foot storage room that we had reserved was not actually available. Instead only a 15 foot storage room was available. I was told I had to check in online. I left the line and attempted to do this. The website did not work. I had to re-line up and check-in in person. We were told that a man would show us to our room. He was unaware which room we were getting so we had to wait while he figured it out. When we got our room it was very dirty and smelt like mold. It is not a secure room at all. The walls are made of thin plywood and there is no ceiling. Only chicken wire that could be ripped off with bare hands. It is a not even a secure building as people were walking in an out of a garage door that was left open. I will be sure to warn all my colleagues and friends of this uhaul location and once this move is done we will not be back.

Évaluation :

5

Rented a Uhaul storage unit for the past year along with 2 - 1 way truck rentals from the Topaz, Victoria location. No issues at all with any of the rentals. Recommend this location to those needing a storage unit or moving truck.

Évaluation :

5

My only issue was the hours that I could access my locker. Considering that these are indoor, it is completely understandable.

Évaluation :

5

Very friendly and helpful staff, who helped people kindly and quickly

Évaluation :

1

Thousands of dollars worth of my things were stolen and the management did nothing to compensate me or help the situation. Very disappointed with the lack of customer service and respect at this place.

Évaluation :

5

I loved walking into the spacious storage space that smelled fresh and clean instead of musty and dirty! I love envisioning my belongings in this lovely space and knowing that it is accessible for me to return to to add more items in the future. Thank you so much!

Évaluation :

1

I called to reserve a trailer & storage unit, when I arrived at the Victoria location they told me they didn't have my reservation, even though I had a confirmation email indicating I did? They told me I booked on line & they didn't have the reservation. I then paid for a new unit as they said they didn't have my reservation. The hours on their website indicated they were open until 10:00pm when I returned to the location to drop my furniture off it was closed! I called the corporate office looking for clarification they said that location was closed & I couldn't access my storage locker! I had to pay for a hotel & had to return in the morning. Months later I get a call from the office indicating that I owed them for additional locker? They also threatened me including they are putting a lock on my storage locker until I pay for the 2nd locker! This company is absolutely ridiculous & poorly run! The communication between their employees is horrible & now they're trying to charge me for a second locker, despite them not having my reservation. I will never use the company again!

Évaluation :

1

Staff called/emailed my ELDERLY mother who used her credit card years ago for a deposit on a truck and has absolutely NOTHING TO DO WITH "MY LOCKER" They even after I spoke with several employees several times and asked them to remove her from my file they still continued to call and harass her. You also had my father's credit card attached to my file. MY FATHER PASSED AWAY!! This whole experience was stressful and very very unpleasant. If the employees can't remove my info then perhaps they need better traing.

Évaluation :

1

No elevator, are you kidding?

Évaluation :

4

The unit was clean and I would like to say a light in there would have been helpful otherwise it would have been fine. As a senior having an elevator would have been helpful.

Évaluation :

5

Clean well kept place

Évaluation :

1

The female attendant that helped us this past Thursday afternoon at the 790 Topaz location to book my storage locker, did her best to refuse service to me. It seemed to be and felt like discrimination. I asked if she had the unit I wanted, she said no. I asked if I could book two smaller units, she attempted to process it and then said my card wasn't good enough. I asked if I could book this online, she said no. This woman smirked at me, rolled her eyes and did her best to not take my money. I walked out, booked the exact unit I had even originally wanted on my phone and walked right to my storage locker next door that was bought and paid for. The next day when I filled my locker, another young female customer walked out of 790 topaz extremely upset. I asked her if she was ok and it turns out she had a similar experience to me. I felt reassured that this is a business that allows their customer service representatives to act with discrimination to everyone, not just me. It confused me that this 790 topaz U-Haul employee did her best to refuse taking hundreds of dollars from me, but then, right in front of her, on my phone, I booked exactly what she told me wasn't available and what I couldn't do. With a free lock. Probably one of the more confusing and hurtful experiences I've ever had.

Évaluation :

4

Kirthi was very helpful, she navigated the online check in with ease, I had trouble with it.

Évaluation :

3

I did not appreciate being charged a $15 "delinquent" fee after my auto-payment did not go through due to the loss of my wallet (I was waiting for a new card and paid 2 days later). I am not happy about that.

Évaluation :

3

Unfortunately my storage locker was broken into and is still not fixed. The staff are very hard working but parking at times is impossible. It seems to be much better lately ( new owners?) I have rented for 8 years so I can speak from experience. They recently changed from full access to timed not convenient for me, I'm leaving due to life changes all the best to the staff.

Évaluation :

3

Only negative answer is to question number one, that's because although the storage facility secure for sure, and for the most part well-lit. My particular storage unit, had not one light in it. This would be an easy upgrade to ensure customer appreciation when renting that unit.

Évaluation :

1

This facility is poorly maintained, I would suggest putting some money into upgrading your facilities, I gave my notice immediately and hopefully my belongings aren’t ruined by this filthy storage unit

Évaluation :

1

Got screwed on the truck rental and on the phone not professional

Évaluation :

2

You gave away one of my units because I was a day late coming from Edmonton to Victoria when I specifically called at the end of January (as instructed by U-Haul) to push the move in dates for 2 10x10 units from January 31st to February 10th or 11th. I was very clear that I could possibly be a day late coming in due to weather and road conditions through Mount Robson, Blue River and the Coquihalla with a loaded 26ft truck (equipped with inadequate tires for the Coquihalla I might add). No problem I'm told. No one answers the phone at your facility and when they do, you're put on hold for more than 10 minutes or disconnected so I couldn't get through to verify I would actually be late by one day and arriving on the 11th. The U-haul movers (Andrew's Moving are FABULOUS!) were re-booked from the 10th to the 11th at your facility! Regardless of those facts, these arrangements were made in January so I could secure the units I needed to accommodate a 26 ft moving truck coming from Edmonton....all booked and contracted through U-haul. What did you think I was going to do with the contents of the truck once I arrived in Victoria if you gave away one of my units? The young guy that directed me on instructions for the facility etc., was far more helpful and efficient than ALL the customer service staff behind the counter.... Who btw were apparently there from other locations and didn't know jack. After 45 minutes, I ended up with 1 10x10 and 1 5x10.... As expected, 5x10 didn't fit all the contents of the truck despite the extraordinary Tetris skills of Andrew's Moving :( Oh and while the small elevator worked well, all the floors in the hallways of the facility are all uneven warped wood so lighter boxes kept bouncing off the moving dollies. Lol... This was my experience. I would highly recommend Andrew and his crew at Andrew's Moving! He's the only good thing that came from this nightmare. I am absolutely using him again when I vacate this facility. Thank you Andrew!

Évaluation :

5

I was very impressed with the entire experience. The staff were helpful, they took me to my new storage unit, showed me how to enter the code to gain access, showed me how the freight elevator works and showed me the unit. The staff at the counter are all friendly. I rented a cargo van and it was in mint condition. Just what I. Needed. As for the store itbis so bright and clean. So easy to find things, great selection of packing items ! I highly recommend this store/storage units and vehicles !

Évaluation :

5

Staff were great.

Évaluation :

5

Affordable and you can cancel any time, without notice.

Évaluation :

2

The staff working in the main office definitely does their best to work with what they have been given. I have no complaints about the individuals working but as a whole my experience was not great. I will hopefully not be returning to uhaul for any storage needs, and will also not be recommending your services. The building is cold and poorly lit, unmarked paint destroyed items of my clothing and was never rectified, poor hours made it hard for me to utilize my locker as I work out of town for extended periods of time, the automatic doors were never working, there is constantly not enough parking and it is always filthy inside and out.

Évaluation :

2

Never any staff around to help, poorly managed.

Évaluation :

1

Please see my review on the website. I had my belongings in storage there from November 2014 until October, paying approximately $230 a month by the end. Approximately 1/8th of my belongings were salvageable. Everything was covered in mouse urine and feces. I mean things were sticky with urine. There was even a nest. Holes were chewed through golf bags, cardboard boxes and even plastic bins. I paid for heated storage. It was not. Mildew and mould covered everything. Everything. Even items in plastic bins was damp. That's quite a moisture problem. The things I salvaged stink still, but it's things that belonged to my husband, who passed away in 2014 when our daughter was 14, and documents and possessions of my family. Some documents are 120 years old. I'm trying to have incredibly old photos preserved after they were severely damaged by the damp. Thousands of dollars of shoes beyond repair. Clothes destroyed, every book ruined, including my daughter's childhood books, anything metal corroded. The things I salvaged are a health hazard, and it's a painstaking process cleaning it all. I'm hoping it's not a small fortune to save the photos. I have photos and videos, and I'm reporting my experience to the BBB.

Évaluation :

1

I was charged for 5 months of storage a gave you notice I was done and you still charged me that's called stealing I called twice and was told I'll have a call back in ten min and never heard back once

Évaluation :

2

I'm picking up the rental truck on the Saturday morning everything went smooth staff was kind helpful courteous Etc everything was fine until we returned the next day to get our storage unit and return the vehicle as we were in a rush to get unloaded and square things up and get to the ferry terminal so we can get home on the last Ferry of the day everything went sideways quickly after waiting in line for some time we were given our storage locker which I had reserved the week before thought everything would be good till we got our truck half unloaded wielded down the hallway inside the storage facility only to find out that the unit they had given us had already had a lock on it from somebody who hasn't paid in months or something so by the time we went back nobody was at the desk everybody was cleaning vehicles or doing whatever gave us another unit which is a couple feet bigger and we were told we're going to have to pay extra which if that's the case I will take all my stuff out and move to another storage unit somewhere else but if that's all that was available there's no reason that I should have to pay extra because somebody didn't check their paperwork or the system to see what was available regardless we had all our stuff down the hallway we had to bring it all back put it in the elevator bring it up to the third floor and we get to the second unit that was given to us only to find out there's a padlock on that also so we had to go back down walk back to the office wait for somebody to come with the key to unlock the U-Haul padlock so we will have access to the unit and then it was a big rush to put our stuff away as we're running very close to missing our ferry to get home and upon dropping off the rental truck I had told the girl it was a little bit below quarter tank which is what it had when we picked it up and she said that's okay don't worry about it which I assumed was that's okay not to worry about it not that we get charged a crazy amount for a little bit of fuel otherwise as I told her I would have run down the street and put gas in it myself for much less so between the extra charge for a unit that I did not ask for and the time wasted and the extra effort it took to load all our things from the truck into the elevator into the second storage unit and the additional charges for fuel and the additional charges for the storage unit that has nothing to do with my reservation or what I asked for we were not very pleased with our experience my wife and I were really hoping to send an email to head office or contact somebody regarding this and see if we could keep the rate we had for the original 10x10 unit and not be charged for the fuel because I had offered to go down the street to put a little bit of gas in and I was told it's okay don't worry about it instead of well we're going to have to charge you exit number of dollars for the extra fuel so again not pleased and my wife is actually looking into other storage solutions for our stuff so we're not sure how long we'll keep our things there

Évaluation :

5

Would use again. Everybody was very helpful and understanding.

Évaluation :

5

Very happy with the whole experience with U-Haul in person staff. Professional, helpful and friendly.

Évaluation :

3

I was called by that branch asking for payment after my first month when I was already on pre pay , when we were moving out I called and talk to a lady saying this was our last mount she said ok , stopped pre pay , then after we moved out they call asking me to make a payment ??

Évaluation :

4

Rat trap glue that was placed in the wire cage above my unit melted onto some of my personal belongings.

Évaluation :

5

Very well maintained

Évaluation :

3

Staff were friendly. If I could, though, it seemed like transactions took linger than expected and my impression is that only a couple staff members appear well-trained.

Évaluation :

4

The motion sensor activated lights did not activate one day last month. I mentioned it to a staffer on the lot, and he noted he would tell maintenence.

Évaluation :

5

More and better carts needed

Évaluation :

5

The rep, Dhiraj, was very helpful, polite, and through my tired mindlessness, patient. He made sure I had the right locker to suit my needs, and answered all my questions. Excellent service à la clientèle.

Évaluation :

1

The bay door never worked. The lights were constantly going out on me. There were several times I went to access my storage when it said online it was open and it wasn't. Stairs to my unit without any sort of assistance and in a tight corner which made it very hard to move things in/out Also, your staff seem to be over worked and under paid.

Évaluation :

3

They were severely understaffed and I spent a lot of time waiting around. At one point the guy helped another guy who was behind me in line which really annoyed me. I do think that this location is very good and if it were fully staffed I'd have rated it excellent.

Évaluation :

1

Worst U-Haul in Canada, and I have used many across country. Worst storage facilities we ever experienced. Staff was rude, not friendly and didn't know how to do their job. When we moved out, the girl at the desk, who barely understood English needed to ask a Canadian employee to help her to end our storage unit rental, and it turned out all she needed to do was push one button that says move out. It took her as a result, ten minutes instead of the two it should have taken her. Just a ridiculous horrible experience all around. At least the girl at the end wasn't rude, she was just incompetent. The two males from India are rude, and arrogant, and still didn't know how to do their jobs and blamed the computer for their incompetent abilities. Witnessed a tour when moving out and the potential customer stated that the unit looks smaller than advertised on the website ( which it is) and the East Indian staff, just dismissed him and said he was wrong, that it is the same. So the potential customer who didn't like being dismissed as stupid, told the staff member that he wasn't going to do business with this U-HAUL. Who ever owns this U-HAUL should replace these rude incompetent employees that are only there to get their permanent resident, because they have zero integrity and care nothing about doing a good job or the customers.

Évaluation :

1

I will never be able to use a Uhaul storage facility again. My storage unit was covered in mouse droppings and I was forced to call Got Junk and pay $600+ to have half of my items thrown away. These items consisted of hockey (skates and padding) and lacrosse equipment, boxes of clothing and other house hold items totaling approx. $3000. I told and showed the manager of the facility all that was being thrown away. The guys from Got Junk wouldn't even place some items on their truck as it was so disgusting!!! I was so upset to have paid so much money for the largest storage unit and it was disgusting. Will never go back to any Uhaul EVER! I was told to reach out to Uhaul to file a claim, which I did and I have not heard back from anyone for 30day! This is very upsetting.

Évaluation :

1

Rude staff that do not care to be there.

Évaluation :

3

My storage unit needed brighter lighting. If I needed to see detail I had to move the box or item out to the hall, which sometimes I couldn't do by myself (inconvenient). Eventually I brought a flashlight in (inconvenient). In regard to security it was worrisome to see the main doors staying wide open, on a consistent basis. I know there are security cameras but most of the time the staff were so busy or out of the office area they probably wouldn't see anything suspicious until it was too late. Access hours were good but on a consistent basis there was nowhere close to the storage units to park my vehicle due to Uhaul trucks, bins or other cars in all the spots and areas (inconvenient). This meant I had to come back another time (inconvenient). I changed up which day of the week and the time of day I came but it was still a negative issue. I didn't mind walking a block if I was just there with a small item but if it was a box or bin I couldn't carry it that far and I wasn't going to take a loaded trolley down the road. This was my first experience with renting storage units so I have nothing to compare it with. If someone does ask me about storage facilities I would mention this Uhaul facility but only if the person was desperate.

Évaluation :

1

Took a hour to book our unit. The staff at that location was rude and had no integrity. His name was Gerjit. Even after giving up my spot in line to a lady who was running late, Gerjit tried to help the customer behind my wife and I rudely. When we did finally get our storage unit our code to get into the storage area didn't work. Gerjit refused to fix it, then lied to us about the storage access hours. We were late for work because of this, and we still have not been able to store our belongings. My wife and I are pre-Med students and both work full time and this has really messed up our schedule. Gerjit gave us the worst treatment ever experienced with U-Haul. From George and Joanna.

Évaluation :

1

My reservation got lost. They booked me into a locker already occupied. Next Locker I was given was actually the empty one with rodent traps. Automatic payment was not set up properly so I got a delinquent notice. The whole process was painful everytime I went there. Will never do it again...ever.

Évaluation :

5

Raj- Manager is the most helpful person I've deal with. Very professional with great customer service skills. Puneet Kaur - assistant manager- great!, professional, understanding, helpful; willing to go extra mile to help you out:) I will always go back in the future. Keep up the great work!

Évaluation :

1

After closing and paying for the locker i kept getting outstanding bills try calling them to let them know, but got no where with that , went back to the actual place and i think the lady there took care of it Fingers cross that i will not get anymore bills

Évaluation :

4

The facility smells of humidity and there is no lighting in the unit. Only ambient light from the corridor ceiling. Staff super friendly and very polite. Overall positive. Thanks.

Évaluation :

5

The staff were always friendly and helpful.

Évaluation :

3

Took way to long to rent a unit. I have rented many times and this was extremely long. The lady said she had been up all night didn't sleep and could not function properly. Had to get someone else to help and had to wait many times as she could not figure things out on the computer. The. When I went to check out the guy didn't know how and had to wait again for someone else to do it.

Évaluation :

3

Two floods in 3 years, terrible parking and very difficult trying to get to loading doors due to WAY too many trucks for that location. Moved to a location with better access and flood free.

Évaluation :

4

It would be very helpful if the storage hours could be extended beyond the present 7 p.m.

Évaluation :

5

The staff were helpful and efficient with the transactions.

Évaluation :

3

Wish it was easier to contact Topaz Ave. Victoria, BC. When I called, each of the 4 times I was directed to a US employee. Staff, when finally got to meet them were helpful and friendly.

Évaluation :

2

I was sent away and refused service with 30 min left before the end of a work day.

Évaluation :

2

Bad management at this location, was not clear how to move out and they never pick up the phone

Évaluation :

1

One of the worst experiences I've had with uhaul. My issue has STILL not been dealt with and it's been months now. At this point I've told myself I will never use nor refer uhaul again!

Évaluation :

5

Vishnu was very helpful and patient throughout the visit. Good customer service'

Évaluation :

2

Found out after I paid that my unit was on a second floor with no elevator and I had my move large furniture by myself (which would have been less dangerous with an elevator). Had to go back to customer service 3+ times because attendant did not give me access card, did not tell me how to enter the building, just did not seem to be focusing on what he was doing. I asked to be put on a waitlist for a first floor unit but did not get any confirmation.

Évaluation :

1

The lockers are smaller than advertised and when you are storing 18 inch boxes the 3' wide storage rooms need to be just that or they are useless. The first room they tried to put me in was about 28 inches wide and when I complained they put me into a room that was 34 inches and still charged full price. I was left with no choice but to find storage elsewhere and then had to rent a truck to move everything to the larger storage room at a different facility.

Évaluation :

3

Lots of garbage outside and inside building Victoria location was also was being difficult accommodating to me because I didn't have a helper

Évaluation :

5

Je vous fais un commentaire en français, vous êtes les meilleurs équipe que j'ai rencontrée, ça fait des années que je fais affaire avec U-Haul. Vous incarnez la sagesse et gentillesse. Merci beaucoup d'avoir faciliter mes 3 jours. Pour ramasser mes choses. Un gros merci au manager. Nadia L

Évaluation :

1

Worst customer service and company all together. Worst experience with them. Terrible storage. Half my belongs got moldy. Would not recommend.

Évaluation :

3

Sometimes difficult access because rental vehicles and trailers get parked infront of the storage area blocking parking spots. Mice poop but never saw a mouse. Confusing access if you're the first one there (no instructions on how to turn on the automatic door). Elevator works and there are usually carts to use.

Évaluation :

2

The one question not asked was were my things kept safe and secure! The Uboxes we rented were convenient but it appears one was dropped at an intensity strong enough to have broken my dining table

Évaluation :

3

The parking is terrible, staff even park in the only two spots that seem to be associated with the storage units. Staff is typically dismissive, or rude. Only one person had good customer service through the three months I rented storage.

Évaluation :

4

Staff are very friendly and helpful

Évaluation :

4

Staff were very friendly and helpful

Évaluation :

4

It's a busy location but still received good service. We were moving so we just needed storage temporarily but wouldn't hesitate to go back of we required additional storage. Merci!

Évaluation :

5

Very happy with the service and the rental truck, relatively easy, and understandable. It would have been nice to have an extra counter person, long line but other than the wait, great.

Évaluation :

5

Thanks again the employees were more than helpful

Évaluation :

1

Absolutely terrible experience. Never going to use your services again

Évaluation :

1

I have been charged $2000 dollars for a unit that the manager told me was taken out of my name in February, since than I have been trying to contact him once a week and have staff tell me he will call me later in the day each time and he doesnt I will be filing a formal complaint and sueing If the issue is not resolved

Évaluation :

1

Your access to the storage states till 10pm the store closes at 8pm and due to covid, the access was cut short till 8pm. Not sure why a survive what interacts with no other people has a shorten time because of covid. This storage location is the worst. U-Haul is not number 1 in Victoria BC, not even close. Might want to have a talk with the staff. Every time I've used this uhaul my experience has been the worst.

Évaluation :

4

The main doors in, and the elevator are in general disrepair and are regularly broken down, prohibiting easy access. Organizing obtaining new units for rent was almost impossible, b/c online and telephone systems are poorly updated. However the staff were exceptionally helpful in a stressful time, and made it possible to take on a number of units that online systems weren't aware of. There is another gap in online systems between HQ accounting systems (where bills are paid) and the local accounting teams. We regularly paid bills and still received notice for payments needed. The facility is dramatically understaffed at the month's end, when transition is high. The staff are helpful, and thoughtful, but ill-equipped to handle priorities at the end and beginning's of the calendar month. However, mid-month, the staffing levels enable appropriate service. Lastly, the local truck-rental systems feel scammy...taking reservations for trucks in one office, and then making the customer drive 20k in both directions to pick up and drop off the trucks, and then charging them for the KMs. Poor business tactics.

Évaluation :

4

The staff at this Tolmie location, always very helpful, trying Their best to accommodate and troubleshoot

Évaluation :

4

Because I did this entirely over the internet and not knowing the ins and outs of the facility. It would have been nice to have been shown the access to the H level and other possible options. Freight elevator was slightly confusing the first time. All in all I'm pleased 

Évaluation :

1

I moved my stuff in 2 days before the end of the month because of sertain circumstances and then ended up moving my stuff out a month later but 2 days after my rent renewed. Would not give me a deal for only being there for 2 days. Made me pay for an entire month. Ridiculous. Will never use uhaul storage again ad there are many other options.

Évaluation :

3

It was very frustrating to find a parking spot. You want customers but don't give them enough parking. Your idle trucks take up all the parking stalls. Extremely frustrating!

Évaluation :

5

The staff were super accommodating as I had to move to a larger storage locker

Évaluation :

1

After having used the Excellent U-Haul Facility in Winnipeg on Empress I was severly disappointed in the moldy storage facility in Victoria. Every bedding item I owned mold smell and needed to be replaced including matress. Having no heat and no circulation is a big part of the problem. The check-in counter is understaffed. Check-in was 20+ minute wait. Your check-out process is broken. The counter person had called a week before my next months fee was due. At this time I informed her that the locker was empty, cleaned and that I was done with it. She seemed confused needed to check locker and would call back. Nothing? She calls again two days before the rent is due. I state what I had said earlier. Now she says it may be too late to NOT pay for another month. I going "what"? I explain again and she say she will call me back. That's the last I heard of her. Wow that place is too busy and too understaffed. Moldy and Damp. Go elsewhere my friend.

Évaluation :

4

thank you for renting me this storage unit. I would recommend this facility and staff

Évaluation :

2

The facility is old and has a mice issues. Trying to find a place to unload or load is nearly impossible because of all the uhaul trucks taking up the spaces that should be for storage customers. Store the uhaul trucks off site. The manger is great though and was very accommodating and helpful!

Évaluation :

1

I could not have provided such poor quality service even if I tried. No transaction went as planned even the most simple ones that a five years old could of completed.

Évaluation :

1

Incredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .

Évaluation :

4

Access hours reduced due to Covid. Asks 24hr access.

Évaluation :

2

Storage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.

Évaluation :

5

Staff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.

Évaluation :

5

The phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!

Évaluation :

1

We moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.

Évaluation :

3

There are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn't enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.

Évaluation :

1

The manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Merci.

Évaluation :

1

Horrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told "reservations mean nothing" and that I could only have a smaller storage locker with 60sqft less. My house can't fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1,5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost $1000 when the owner of a neighborhood store said he had never seen one over $400 Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.

Évaluation :

3

The staff at the local facility do the best they can with a flawed system. I had numerous positive experiences with staff member Abhin Jose. Access via the card reader-operated door or through the roller door was numerous times out of order during my two-month use of the facility. It was subsequently fixed, but half my experiences at the facility were with broken doors (though not insecure). Such things happen. The real problem is with U-Haul's system. It allows customers to reserve storage online regardless of the facility's availability so that they can not honour everyone's reservations. I was one of the lucky ones; I'd have been hugely inconvenienced had I not been as I had a truck full of furniture from out of town. As it was, I was only moderately inconvenienced by the resulting disorganisation. I also had to pay a full month's rent for the final week of use as the system does not parse rentals for any less than a month. Charge as you will with your business model, U-Haul, but that isn't very customer-friendly. Knowing this now, I will seek to use a storage competitor in future who can charge pro rata at least by week. Finally, the problems of the U-Haul system are intertwined with the self-service problems online, which I won't even begin to address. Suffice to say this is not the facility's problem but the U-Haul organisation's. My overall experience and note of others' complaints leaves me with the impression there is little appetite at the corporate level to address such systemic failures so I have low confidence anything will change, nor indeed that this feedback will even make it to the right ears.

Évaluation :

1

Uhaul has a rat infestation

Évaluation :

5

I always felt safe when I was in at the locker.

Évaluation :

4

Staff were nice and helpful.

Évaluation :

4

The website said 24 hour access but the local outlet restricted access to office hours. I would liked longer hours on the weekend. Staff were really polite and professional. Couldn't get any better than that.

Évaluation :

3

I sought other options because of the cost of the rental. I would not hesitate to rent again when and if the occasion arises.

Évaluation :

5

The staff were very varied from the very rudest to totally charming. Often a bit slow. The young lady who checked me out was the latter and left me a good final impression. Quick, efficient, pleasant

Évaluation :

1

negative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledge

Évaluation :

1

Worst experience I’ve EVER had

Évaluation :

2

The lock didn’t fit in the holes every time I needed to lock it I couldn’t they said they would fix it but never did. 3 times I couldn’t reach my boxes only the last time I received a ladder.

Évaluation :

1

Worse experience I’ve ever. 100 % would not recommend.

Évaluation :

2

Disappointed

Évaluation :

3

Too expensive

Évaluation :

3

Thought everything was good but felt that not having a daily cost for the storage containers or breakdown for only a portion of a month kind of ridiculous.

Évaluation :

1

Mice infestation, poor customer service - from western region manager through to staff at the front.

Évaluation :

5

Great service. If someone doesn't pick up in Victoria then someone in North America will answer the phone and help you. I like the personal service. Fortement recommandé!

Évaluation :

3

The waiting time for this branch is very long Because of shortage of staff

Évaluation :

1

Horrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.

Évaluation :

1

Rats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.

Évaluation :

1

Complete disarray. A horrible and inconvenient experience all around.

Évaluation :

1

INFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAY

Évaluation :

4

Recent reno's to the facility (fresh paint) were welcome. It is conveniently located.

Évaluation :

1

The people working at the counter are literally like robots. Rude robots. I can't even begin to tell you how poor their customer service was. I don't understand how these people are employed.

Évaluation :

1

Very poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!

Évaluation :

2

This location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.

Évaluation :

1

Insufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.

Évaluation :

2

I'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.

Évaluation :

5

I really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.

Évaluation :

1

A nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.

Évaluation :

3

It was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.

Évaluation :

1

customer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -

Évaluation :

1

Worst service ever. Staff is terrible. I'd love to know what their problem is. it's like they have morning meetings about how they hate customers. Wish I could move out again to leave another comment

Évaluation :

5

You guys were amazing and very helpful and understanding

Évaluation :

1

Awkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.

Évaluation :

1

We assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpful

Évaluation :

3

The staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not available

Évaluation :

5

I was well looked after by the staff at U HAUL

Évaluation :

3

Customer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.

Évaluation :

2

Rat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyone

Évaluation :

1

YOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVER

Évaluation :

1

Worst experience ever. Dont hire homeless guys and ask them to work... please......

Évaluation :

4

All good !

Évaluation :

1

Every time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,

Évaluation :

1

Storage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthy

Évaluation :

4

I had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.

Évaluation :

2

We had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.

Évaluation :

1

Delivered 2 days late and box sat wrong end out so couldn't open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/u

Évaluation :

1

By far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!

Évaluation :

3

Customer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.

Évaluation :

3

When I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.

Évaluation :

2

Too many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -

Évaluation :

5

Only complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. Kate

Évaluation :

4

The staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.

Évaluation :

1

The Manager, Bronwyn assisted drug dealers to break into my storage unit.

Évaluation :

5

The original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️

Évaluation :

4

Great staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.

Évaluation :

3

Outdated and expensive

Évaluation :

4

Thanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.

Évaluation :

2

Unfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.

Évaluation :

4

Rates are reasonable. The half floor storage is not the best.

Évaluation :

4

The people were very nice. I just didn't like that it closes at 5 pm.

Évaluation :

3

a little unorganized but overall, Uhaul did what I needed.

Évaluation :

5

Absolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.

Évaluation :

1

I would prefer to discuss my comments over the phone

Évaluation :

4

Good experience overall, thank you

Évaluation :

1

absolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.

Évaluation :

1

the lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was great

Évaluation :

4

Everyone involved with the Victoria drop off location on Topaz were amazingly helpful.

Évaluation :

1

I had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilled

Évaluation :

5

Very smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. Merci!

Évaluation :

4

.

Évaluation :

5

Our move was very smooth Thanks so much

Évaluation :

4

My experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!

Évaluation :

2

I reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25 % smaller than I expected. No reduction in price, no bigger space available.

Évaluation :

3

Stood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.

Évaluation :

4

despite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.

Évaluation :

5

I realty like the store in Langford, its easy to use as a UHAUL service.

Évaluation :

3

Storage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.

Évaluation :

5

Everything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.

Évaluation :

5

Our Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!

Évaluation :

5

We had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!

Évaluation :

4

An older facility with poor elevator service but well run with excellent friendly staff

Évaluation :

5

Great help thanks again

Évaluation :

2

The entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.

Évaluation :

4

The was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank you

Évaluation :

5

Very helpful

Évaluation :

1

I made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manage

Évaluation :

4

Bronwyn at Victoria Uhaul was a life saver. Extremely helpful. Cheers

Évaluation :

5

Bradley and all the staff were great to deal with. Excellent service.

Évaluation :

1

Dead mice in our area rug we had to throw it out unfortunately

Évaluation :

5

Luc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.

Évaluation :

5

Made the move so much easier and less stressful. Merci!

Évaluation :

2

Staff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.

Évaluation :

2

The staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of mice

Évaluation :

5

Great service all around

Évaluation :

1

after 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.

Évaluation :

5

really friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank you

Évaluation :

2

Hello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over $7000,so no, not recommending.

Évaluation :

1

I never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checks

Évaluation :

5

The staff were very friendly, helpful and a pleasure to deal with.

Évaluation :

4

Thanks