Great customer service experience! Quick easy and painless and reasonably priced for supplies needed
Aaton LCustomer Reviews for U-Haul Moving & Storage of W Columbia
Testimonials From Recent Customers
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Same as above.
coy BMatthew very friendly and knowledgeable
STEPHANIE BIt was perfect! The people were knowledgeable, helped me adjust the seat, checked the fluids to assure me the oil level was fine, the pre-leaving walk through was great!
SANDRA LFast and easy with check in ,no problems with trailer.
Stephen KGreat place and even better people. Thank you all.
TYRONE GQuick, efficient and friendly
Grady EVery helpful
Anthony MThe team that worked with me were extremely helpful and friendly
SHANNON C | Premières impressionsCheck engine light was on and I was overcharged
KRYSTIN JRented a trailer at 4:56 I moved my tool box and as I was heading to too trailer someone informed me than I had no lights on trailer so I elected not to drive the trailer back with no lights due to it being dark and it would be a safety hazard when i call first thing in the morning to let them know the man phone told me it was not a safety hazard because the lights on my truck was working and I was going to be charged for 2 days he was very unprofessional about this matter. This is unacceptable.
David EMathew was great it didn’t take long to install.
Alan BIt worked out okay; but I wish I had known ahead of time that the appliance dolly was not available. I would have arrived a little earlier knowing I had to go to 2 locations. Also, when I have to go to a second location, I would expect some type of consideration. We need you to go to a second location; but we'll have a dolly waiting for you at the second location so that you don't have to start another reservation.
Danny COne thing I dislike I thought you guys Prorate storage moving in and out!
Angela W | Expérience généraleCheck in was awesome it was the check out that was very sloppy poor communication felt rush and asked if I wanted a receipt when that should ALWAYS BE GIVEN NOT ASKED
Brittany HThe pick up was easy by the return was a pain , no location was assigned for the return , and when I called to set up the return I spoke to Mrs Alicia , scheduling manage in the middle Georgia area and she was a disgusting lady , she wanted me to return to a location no where close to my address and when I told her the two locations close to me , she told me neither have space to take a tow dolley because there parking lot is full , a massive truck stop and and the other have a always empty parking lot and this time they are filled up , then she told me if I take it to the one 5 minutes from me I will be charged twice the cost ! I hope someone follows up to investigate this because of all the time I have rented it's disappointing to have some make this harder than it needs to be
RON MRien
Reggie ONothing. Easy as can be.
James KFriendly and helpful
Michael FEmployee did excellent job with my rental needs.
joseph CThey stayed open for me when the place that was supposed to be open until 9pm closed before 7. I had a car trailer to unload. And they kindly stayed open, unhooked it so the kids and I could unload some stuff that evening. They even changed the drop off location so I wasn't driving all over the place. Amazing and kind staff. A+++++
Christine MThe staff is very friendly and helpful.
JILLIAN H | Expérience généraleFantastic customer service and professionalism from the gentleman I picked up from as well as the gentleman who helped me check it back in!
Matthew AWe did reservation for another location & it got changed to this location. I think have to drive extra miles at 89 cents a mile. Had to argue with general manager about $50 guarantee. Seems location doesn't want to honor.
K RVery convenient and large facility. Staff was very responsive and knowledgeable. I was pleased with my experience and would reuse and recommend anyone looking to use Uhaul in the Columbia SC market.
John MI had a very positive experience. No suggestions at this time.
Bridget CExcellent Customer Service! I needed a truck on short notice, and they were able to provide. Easy check in and check out; would recommend this location.
Ruth FExtremely helpful. Went over all the details of the rental. I was extremely impressed!
Lynette RThe customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.
MICHAEL R | Premières impressionsGreat service, friendly reps, clean restroom.
DIANE J | Expérience générale😃
steven SSmelled like smoke They charged me cleaning fee just for leaving a drink in there Told me the wrong gas tank size and then laughed at me when I complained about spending an extra 20 bucks on gas I will tell everyone I know to avoid this location
Donald JThe van was filthy. The inside of the van smelled like wet dogs and dog hair was all over the seats. Someone was returning their van during this time and they gave me that one. Again, dirty. Very disappointed!
Melissa S100 % satisfied.
ANTHONY B | Expérience généraleFirst time I came in, I was at the wrong location and they fixed my mistake quickly and when I returned iit, Hannah was working was so helpful and kind. She helped me rent a storage unit and it was affordable and clean! Couple days later I had to rent a truck again and they had just what I needed again. Will definitely use this uhaul location anytime im in need.
TANYA PI have used this location many times over the past 10 years. It has never been as clean and efficient as it is now. A fine tuned machine. Well done!
Devin SGreat Customer Service . Easy and fast reservation
Jose LDisappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.
DIANE J | Premières impressionsGood customer service. Clean facilities. Process was renting vehicles was easy and efficient.
DARRYL FThank you for the service you give.
YVETTE B | Premières impressionsWe moved from Maine. Picked my Uhaul up from a Maine location Oct 13th and headed South in routh to our new home in S.C. . Upon arrival was ready to purchase our new home and found lots of structural damage, so we passed an started our search for a new home. With that being said, was going to need either a storage unit or rent the truck again till we found a home. So I went to the Uhaul at 400 Orchard Dr. West Columbia and talked with Matthew looking for options. Instead of unloading into a storage unit I decided to continue renting the same Uhaul. Matthew was able to set us up re-renting the same truck and not have to worry about unloading into a storage unit, reloading onto another Uhaul then unload into our new home. It was a no brainer for me. Everything worked out perfectly come the end of our relocating 1200 miles away. Matthew and his staff was great to work with and I would recommend this Uhaul location for all your moving and storage needs. Thank you Matthew and Uhaul !! HAPPY HOLIDAYS TO ALL Shawn Russell
Shawn REverything was perfect
lawrence nThe lock to the compartments are too complicated and made my pickup experience poor and time consuming. The employees at the location were unprofessional and unattractive during the return process. I've dealt with this location in the past and had a decent experience. I however will be using a different location or different service next time
Charese TTransmission in truck slipping. I wasn't told there was no ramp with the truck. There was only two females to load and unload truck with no ramp. No knob on the toll down windows.
SARAH FThe truck engine light was on and something else going on.
angela wMy first visit to this location. So happy I got referred here. When I walked through your doors on (11/20/23) I just felt welcome. The environment is so beautiful and pleasant. As long as I'm here I'll be coming back. GOD BLESS YOU.
Preceffeenese J👌🏾👌🏾🌟🌟⭐️
Gunny RThe location didn’t have any dollys like none to rent at allll!! nor was there a dolly in the 26 foot.
Cassidy SEverything was perfect
KELVIN GNothing, Manger was awesome!
LUIS CThe gentleman that help us was very very professional and nice with a awesome attitude.
LUIS CThe two people behind the counter or fantastic to deal with
MICHAEL MYour employee was knowledgeable and extremely helpful
James REverything was excellent
QUINCY TOverall my experience with this location was a pleasant and friendly. However, today upon returning the rental the customer service (or lack there of) was not as pleasant or friendly as before. I am not sure of the team member's name (because she did not have on a name tag) but she needs to know that a simple hello and/or an acknowledgement of a customer presence can go a LONGGGGGGGGG WAY!
Shamekka SCheck in and return was quick and easy. I definitely recommend U-Haul for self moving services.
Patrick BGreat job
Amos GTyrone and Amber were amazing. Great customer experience!
Amber KOutstanding facility, Tyron was an outstanding help.
Richard AThey were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama
Queen S | Expérience généraleI WAS CHARGED 160 SOMETHING BUT WHEN I LOOK AT MY BANK STATEMENT $207 WAS TOOK FROM ME THAT'S NOT ACCEPTABLE I MEAN DON'T HIT ME WITH HIDDEN FEES AND TAKE MONEY FROM ME IF HE'S STRAIGHT UP YOU TOLD ME TO TOTAL WAS 167 HOW THE HELL IS 207 AND I GOT IT BACK WAY BEFORE BUSINESS CLOTHES THAT'S BS TO ME SO I WILL NOT BE USING THAT LOCATION NO MORE
Henry Teveryone was professional & helpful. They made moving day a breeze.
Lauren WWe loved our girls at Orchard!!!
Lisa H | Expérience généraleGreat customer service! Management was on point. Made you feel like hes known you forever. Great experience
LINDA E | Expérience généraleVery helpful and accommodating
TIM C | Premières impressionsStaff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.
MARK D | Expérience généraleVery helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!
SANDRA L | Expérience généraleThe show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.
DOMINICK V | Expérience généraleStaff was friendly, very clean and well worth it
MARK D | Premières impressionsThe employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased
DOMINICK V | Premières impressionsStaff is very helpful. Good location.
JOHNNY W | Premières impressionsLoved it will use them again for sure
KLAUDIA V | Expérience généraleThere are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.
Kathryn D | Expérience généraleI am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4'10" tall so greatly appreciated it, so thoughtful!
SANDRA L | Premières impressionsThose guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.
JAMAR J | Premières impressionsYou all have a bless day on purpose 💞
Shaunelle G | Premières impressionsVery seemless process that I loved.
Michael M | Online Move InGreat staff and service. This location has always been excellent
Briant B | Premières impressionsI want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊
Rosemarie R | Expérience généraleThe staff there is great.
Andrew S | Expérience généralePrice increase was not justified.
Smith R | Expérience généraleJust moved closer to my RV PARK AND A LOT LESS.
John S | Expérience généraleThe guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!
Alena S | Premières impressionsSam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.
ERIC R | Premières impressionsYour booking and reservations system apparently has glitches overall
ALFRED A | Expérience généraleThe young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.
MAISHA G | Premières impressionsThe manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.
EVELYN G | Expérience généralethe storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much
FRANCIS V | Expérience généraleNot being able to use my cash app card caused me to use extra gas travel to bank.
EVELYN G | Premières impressionsThank you U-Haul
Carlos R | Expérience généraleLe service a été excellent. The service representatives were all very polite and professional. I didn't have not one problem . I had a storage unit for five years I've never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.
Veronica B | Expérience généralePROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!
QuinTell G | Premières impressionsWorst storage I've ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY
Jacqueline Z | Expérience généraleAmber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement
FATIMA B | Premières impressionsI rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!
Suzy W | Expérience généraleGreat friendly service..!
JAMIE B | Premières impressionsWhen a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.
Michelle R | Premières impressionsThe staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.
Tinesha H | Expérience généraleWe got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!
Michelle R | Premières impressionsI resolved my reason for calling no need for call back. Thank You.
Archie A | Premières impressionsSam is great. Patient friendly kind
Kimball M | Expérience généralePoor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible
debra T | Expérience généraleGreat experience. I plan to use again, if needed.
WILLIAM H | Expérience généraleVery nice and helpful with my move in and move out
Jason B | Expérience généraleExcellent
Vertell C | Expérience généraleMatthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number
Brady D | Premières impressionsSuper LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)
Sommer G | Premières impressionsAll good! Thanks.
DONNA M | Expérience généralePoor costumer service, rude and lazy staff
Yohana B | Expérience généraleThe staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issue
Ebony C | Premières impressionsWe were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint
James B | Expérience généralePROPERTY manager and very helpful and generous..
sylvester y | Expérience généraleNo lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.
MELISA Y | Expérience généraleMy stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.
KANDACE W | Expérience généraleThe staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.
Michelle M | Expérience généralePorch Lance was very pleasant and helpful.
Jennifer R | Premières impressionsGreat service!
Wayne P | Expérience généraleThe staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience.
chuck m | Expérience généraleExcellent staff.
Wayne P | Premières impressionsWade was very helpful and professional.
Ben O | Premières impressionseveryone did a great job thank s
Ray C | Expérience généraleWent to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..
Latasha B | Expérience généraleHaley Huffman is the best super manager
kevin b | Expérience généraleSome of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.
Evelyn G | Expérience généraleStorage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.
Adam A | Expérience généraleVery helpful manager - went out of her way to accommodate us !! Very very happy !
Michelle M | Premières impressionsHaley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great
kevin b | Premières impressionsMy storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!
Mildred B | Expérience généraleWhen trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in
Deborah G | Expérience généraleStaff was great! The move in special was amazing.
Rebecca N | Expérience généraleThere was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time
Tracy D | Expérience généraleGreat team
Mycah W | Expérience généraleSpecial thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Merci!
Evelyn G | Expérience généraleI could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.
Debora S | Premières impressionsMy unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.
Janice D | Expérience généraleWe appreciate your taking care of the place. We sure do miss Bro. Vernon.
Ray C | Expérience généraleIt was clean, service was timely & friendly & we were given all we needed. TY
Melissa R | Premières impressionsThis location has some really excellent and helpful staff. Quentin was outstanding.
LYNDA T | Expérience généraleI cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get "A+" from this retired teacher for the help I was given!
Jessie L | Expérience généraleI had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.
Stephen P | Expérience généraleThanks
SHAWN C | Expérience générale5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE
Carl C | Premières impressionsManager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.
Jessie L | Premières impressionsI've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!
Erin B | Expérience généraleExcellent service and staff. Clean. Thank you for making my move easy.
Theatus C | Premières impressionsThe people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.
charles d | Premières impressionsHeld our storage unit for years. Every time we visited the staff was great.
MARK B | Expérience généraleNever had any issues with the unit or staff at any point. Nothing negative to say.
WILLIAM R | Expérience généraleThe storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it
Patricia P | Expérience généraleI do not wish to comment.
troy c | Expérience généralePERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.
GA W | RéservationThis is a busy store! Very friendly folks!
DAVID E | Expérience généralegreat service
Patricia P | RéservationFast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.
Wallie W | RéservationGreat service and easy process.
magaly w | RéservationThey really helped out alot.
MONICA W | RéservationIts not that clean
Damian C | Expérience généraleTried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.
SHANNON M | Expérience généraleEasy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.
KIM C | Expérience généraleThe office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.
Lynn R | Expérience généraleI requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.
Darren G | Expérience généraleIn 3,5 Year's, I've paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625
MICHAEL M | Expérience généraleI was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler
Don L | Expérience généraleVery clean facility and great customer services
Kyle R | Expérience générale