I did the online pre-check in. The online services worked the way they are supposed to. When I arrived all that was needed was my drivers license, then I got hooked up and went. Great service.
david M.Customer Reviews for U-Haul Moving & Storage of Carlisle
Testimonials From Recent Customers
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Way too expensive for them little closets.
SHAYLAH D. | Expérience généraleWe were sent to another drop off point initially that had no room to park. It would have been better if we had been referred to this location initially.
RYAN M.This location had terrible communication throughout the whole process. I had to be the liaison between my moving help (who was amazing - Eddie from MMClean) and the location for pickup. By the time they told me my container arrived, Eddie had already picked it up.
Nicholas D.We unfortunately had to store and pay for the storage of my daughter and her kids items. Everything was convenient, secure, temperature controlled and clean which made the inconvenience less stressful. Thanks to the staff for being super helpful at all times
diane o. | Expérience généraleVery friendly staff
David A.The young man who helped me at the location in Carlisle Pennsylvania was beyond polite and helpful. Very friendly, showed me everything that I needed to know about my storage area. I've never stored anything in a facility like yours. I would venture to say that there would be less risk of infection doing surgery there been in any Hospital. Very clean!
Jennifer W. | Premières impressionsHave senior citizens discount
mary K.Can't think of anything. Overall the location did a great job!
NICK M.Was told we could get a discount for early return (had to pay for 5 days and purposely returned in 2) with us being g a witness there. That was heavily questioned and then found out I may get a refund and it would only be around 237 out of 3887.00... this was very unfortunate....
RONALD B.Allow direct phone calls to locations, by listing numbers.
Kenneth K.Being able to move out over the phone was convenient.
Teresa P. | Expérience généraleAll went well
Theodore F.I would highly recommend this place! Everything was so easy to do, from reserving the truck to picking it up and returning it. Shawne was really nice and very helpful in explaining everything to us. And the price is really reasonable.
Jane C.Another great rental experience.
Craig S.Great customer service from beginning to end - the people, the delivery, the box itself, the pick up. Great idea for transporting stuff 3000 miles
Sarah G.Again, it was great customer service
BRENDA M.The staff at the Carlisle store are always friendly and helpful.
Dennis S.Service was excellent!
Thomas S.Extremely nice staff.
April S.LONE IS AMAZING!! When he arrived at my condo in Mechanicsburg, I could tell immediately he was confident and one of the best at his job. Line is a very kind, genuine human and really made my experience unique and smooth. Then he went the extra mile in Baltimore when he dropped my pods off. I was relieved that he was the one dropping them off because him and I had a good rapport back in PA. Glad you have such a hard worker like Lone who cares about the customers experience. Thank you!!
kevin S.Hitch installation was very fast.
Mark G.The move in experience was fairly easy and quick. I like how they handle security and feel as if my belongings will be safe while being stored at U-Haul. I also got my first month free which is nicely added bonus to the experience.
Allyson K. | Premières impressionsExcellent customer service from the Manager and workers ar this facility.
vera S.I can't think of anything! It was very easy to reserve, pick up and return without any issues!! Would definitely recommend your services!!
Jody R.Absolutely nothing.
Pedro R.This location in Carlisle PA is great . Just let them continue doing a great job .
Henry T.the write up man was very kind and also hooked up equipment nicey for a senior citizen
James V.Customer should only have to drive the truck to front of store.
Michale B.I only needed the unit for a short time in between moving, so I didn't have the same experience as someone looking for long term storage, so I gave 4 stars, as I don't really have a frame of reference. However, this was all super convenient - I never even *had* to actually go into the office other than closing out my account, and going to get a clicker when the garage doors were fixed. Would definitely do this again, as I received the unit at no cost for a full month when I rented the moving truck.
Jayden A. | Expérience généraleThe only thing I would recommend is a better explanation of insurance options.
Hal M.A safe environment. Clean and handy.
DONNA R. | Premières impressionsShawna provided excellent instructions this morning at checkout. Truck was clean, ran well, no issues. The two people at the return process had me cleared in a short period of time and were very courteous and efficient.
Steven R.This owner was terrific... she took care of all the extra (unknown) charges and was very nice about the whole thing.
Colleen O.The staff were outside as I pulled into the location and were friendly and professional. Would recommend UHAUL again
mark D.I love the customer service and friendliness of all the employees at our Carlisle PA U-Haul
CLIFFORD E.Keep up the good work, excellent customer service. I received many calls from that location to make sure I was alright on the road. Returning the truck was seamless, three members came out and in less than 2 minutes, I was on my way. Wonderful!
Emmanuel M.Organized. Friendly. The best. Never going back to "independent" poorly unkept facility
JON S. | Premières impressionsI needed gas as soon as I left the parking lot. The gas light was on.
Taylor B.You Team did a great job making sure me equipment was ready for my 26 December pick-up! Merci.
Steven L.Awesome.
Aravind B.It was very easy to drop off the trailer
RICHARD P.No comments
Ash S.Personnel was very friendly and helpful. Everyone was very polite and answer all of our questions!
MARSHA D. | Premières impressionsT
Jeffrey L. | Premières impressionsIt's fun walking in here and remembering it as K-Mart. A little eerie when you're the only one in the facility, but there are cameras EVERYWHERE, which makes me feel safer. They provide complementary carts and an automatic entry door after hours. They also offer special insurance, which I recommend purchasing. The free lock was also awesome to receive. My only concern was the restroom that I used - it smelled pretty weird (like the fan/vent wasn't working properly) and there were no paper towels left. Toilet paper was abundant though, and the soap was full. Maybe I just picked a bad one to use, as there are a few restrooms in the facility.
Jayden A. | Online Move InKeep up the good work 👍
clarence B.Very well planned and coordinated on both the pickup and drop off. Could not have gone better.
George W.Top Notch Experience with every single person we encountered at this location. We had some difficulties unrelated to the Ubox or service here and the staff at Walnut Bottom was incredibly helpful and professional. Thank you, Seth, for all your communications concerning my storage and leading up to the delivery. Thank you to everyone at the office when Seth was out who continued to offer the same amazing understanding and assistance. End result ...there was absolutely no delay, and everything arrived in perfect condition. Would highly recommend!
Elizabeth W.I was given a trailer with a severely unbalanced tire that shook my entire vehicle when I left. I returned immediately and told them about it and kindly asked for a different trailer. I was confidently informed that this was just how these trailers towed (tow dolly) and that it was normal. I tried to explain that I'm OK with some noise and vibration from a tow dolly (I've towed them before) but that this was different - it was a constant bouncing vibration and I could clearly see the drivers side wheel wobbling and bouncing in my review mirror. The passengers side wheel was normal, no vibration. I was told very confidently that this was the way these tow dollys are, and that it was normal and they wouldn't switch out the tow dolly for me, even though I could see (2) other trailers that were on location, in the same row that this one was pulled from. I didn't want to argue any further and genuinely wanted to trust them and take their word for it, so I did just that and left. I regretted this decision intensely for the next 1-2 hours or so as I towed the dolly and did my intended task. I was nervous that it was actually causing harm to my vehicle, the vibration was so intense that I could see my truck hood shaking and I didn't feel safe going above 40mph. When I returned the dolly, I was informed the person again (different person) about the issue. They tried to explain again that it was just the way the dollys were, but I was more insistent that something was definitely wrong and begged them to please check it out before sending it out to the next person. They informed me that they would have a mechanic inspect it. To Uhaul: Kindly remember that your equipment does have an effect on others. When your equipment isn't in good operational order, it puts others at risk on the road. It can also cause harm to customers personal vehicles, if it's not in good operating order. When a customer informs you of something that concerns them, kindly acknowledge it and do everything you can to address their concern and make it right.
Anthony B.great service.
Rkia H.I didn't have the moving dolly I requested
Jaleesa I.Excellent service
Chris M.Very glad this facility was available so close by. Je les recommande fortement.
Michael T. | Expérience généraleThe staff was always incredibly helpful and friendly!
JACLYN B. | Expérience généraleEverything always goes great at this "new location". U-haul was at the other end of town for years and service there was OK to good but not great. I always enjoy working with the employees now that you have relocated to my end of town. Nice store - HUGE parking lot - lots of trailers & trucks ready to rent & helpful employees. What more could you ask for!
CLIFFORD E.No improvement needed. Easy to use.
Tina K.GREAT SERVICE! 😁👍
Craig K.Service was good,they helped solve problem with hitch height so i could get my job done. Thank You.
CARL F.Easy rental process. Awesome and friendly employees. Would recommend to anyone in need of their services!
Corina B.Thank you for accommodating us during our time of need. We truly appreciate you all you have done for us during such a hectic time.
WHITNEY D. | Premières impressionsStaff were so amazing!
Whitney D.There was a miscommunication with my order. The associate Aliyah stated she would review the call and follow up. I waited one week, called in and she was unavailable. Since she was looking into the issue no one else could assist. I waited another week called in and was able to speak with her. She stayed there was nothing in th notes to support my statement. The associate stated she would review the receded call. I do not believe this took place because the recorded call would have supported my statement. I was told that I could delay a shipment, instead I have to submit a whole new order with a new rate. Customer service is terrible, and untruthful.
Chelsi C.I like that you can drive in and that there are hand carts for use.
James G. | Online Move Inquick
frank W.The U-box idea is awesome. Everything arrived safely, no breakage! I changed my mind and picked them up via trailer and these folks had the next box ready to go when I returned. Was just an all around great experience.
DON D.Did not receive the final bill
ROBERT M.Welp, lemme give it to ya straight. I hate moving more than I hate my mother...& lemme tell ya..driving a car into a telephone pole at 150mph is more soothing than being around her.. but anyways. You guys made it so easy to hide my annoying mother during the move. The storage was Convenient, cheap, & roomie. With all that.. clutter gone..my house has never been so quiet. Drive in bay doors kept the harsh cold weather out and provided for a discreet & shaded moving experience, under all 17 aliases & paid help. You guys are wonderful for taking the time to make sure your customers are happy no questions asked. The women was so kind
DAVID C. | Premières impressionsWhat
Amber F. | Expérience généraleVery nice and clean as well as easy to get into and load the truck 🚚
WILLIAM S. | Expérience généraleThe guy who helped me yesterday was amazing!!!
CHRISTINA C. | Premières impressionsOnly 1 promotion while others have multiple to benefit multiple situations. Prices are decent but still way to expensive to not have half the amenities as other less known facilities. The access times suck for people who work nights and do most priorities and stuff at night. If im paying i should be able to access my belongings anytime i want otherwise you should cut prices or your company should be paying for insurances since its apparently your property half of the time im paying for it anyway. Do better uhaul. Very disappointed and annoyed.
Brittany H. | Premières impressionsI love the place being temp. Controlled and just pulling in the bay, out of the rain and cold is the best idea. Staff were always friendly and helpful! Two thumbs up!!
CHRISTINE I. | Expérience généraleBest U-Haul facility I have ever used
Robert F. | Expérience généraleJust moved in but very helpful staff here so far. Clean place.
Cynthia M. | Online Move InOnline confirmations should make it clear that you need to check in at the office first when moving in.
Laura M. | Online Move InI am very pleased with the experience I have had at the U-Haul Moving and Storage of Carlisle. Staff was very professional. Explained everything and made sure you didn't have any questions. I was impressed as to how clean the area was inside and out. Seth was super and very helpful. I would definitely recommend to my family and friends. Keep up the good work!!
DONNA B. | Premières impressionsGreat drive in loading bay feature. Well lit and air conditioning as well. Overall nice facility.
Delilah p. | Expérience généraleI did not need to use the office or staff. I handled everything using the app and site.
Kevin I. | Expérience généraleThe only reason I did not rate it at 5 stars was for 2 reasons. One - the lock provided had one bent key not allowing my daughter and my wife to share keys. Two - there was only one restroom and it was over 25 minutes before it could be accessed.
WILLIAM S. | Online Move InExcellent customer service. Very pleased with the storage unit.
Andrew F. | Premières impressionsSeth was super helpful! He made the rental experience very smooth and easy.
Steffanie C. | Expérience généraleEasy to set up account online, helpful staff when closing account. The facility was well lit, clean and I felt safe while inside.
Dianne F. | Expérience généraleEvery person I have worked with at your store has been very easy to talk to and very helpful. I would recommend this storage place to anyone.
DANIELLE G. | Expérience généraleThey didn't allow pro rating for early move out. . Other than that it was good.
Lynda P. | Expérience généraleHad no problems the staff was kind and helpful
Christopher H. | Expérience généraleGreat facility. Definitely worth the money and time.
Chris C. | Expérience généraleNice clean safe
Ahmed S. | Expérience généralePretty low prices given the pricier alternatives in the area, and included - I got temperature control, use of carts, lighting, free padlock, surveillance cameras everywhere, and a covered garage loading / unloading area out of the rain and hot sun! Nobody else's storage businesses can compete with Walnut Bottom U-Haul location! Perfect! Thanks!
LAVERRO R. | Premières impressionsStaff at Carlisle U-Haul is great!
James S. | Expérience généraleRental agent very pleasant and helpful.
HELAIN C. | Expérience généraleYou need to be found better on web searches. I typed in storage and your business does not come up. A friend then suggested your site. You are losing out to others due to the internet not picking you up locally.
DENISE M. | Premières impressionsWe were extremely satisfied with our storage experience with Uhaul. We used the drive in bay each visit which was especially helpful on rainy days. We liked the extra security of each unit being alarmed. We already have recommended this facility to others.
Nathan P. | Expérience généraleGreat customer service!
Delilah p. | Online Move InIt was all so easy. Excellent equipment available and super clean facility. Appreciate the drive in bays.
Bevin L. | Online Move InU-Haul has been there for my family from my childhood whether we were going short distances or across the country always there any time we had any issues y'all were we were able to contact you no matter what time of night and I'm just grateful for you all y'all are awesome!
Dionne D O. | Online Move InA little pricey but not too bad.
Yaw O. | Online Move InExcellent facility!
Julie G. | Expérience généraleStaff are friendly and helpful.!!!!
DANIELLE G. | Premières impressionsGreat staff!
JOSE L. | Online Move InWe are renting a truck in a few weeks, let's hope all goes well
DAWN R. | Online Move InThe only problem is the lock we bought was not easy to use with the key which eventually broke off in the lock and we had to pay a locksmith to cut it off. Also the door handle was not easy to get closed. It did not slide easily and took some effort and patience to get closed.
Kay B. | Expérience généraleVery easy. Helpful.
Daniel H. | Online Move InOffice person was unclear about how to access storage room. They did give a map and outlined the route to take. Didn't not mention or say anything about a key card for security system. Never received a key card to gain access to storage facility.
Alex S. | Online Move InEverything was amazing. The staff was so helpful.
TIMOTHY Y. | Premières impressionsStoring my belongings in your unit was a nice experience. Dry and nice to be inside when getting things in or out. Recommend your facility to anyone. Merci.
TERRI D. | Expérience généraleThanks Dave !
Dave B. | Premières impressionsI think that they are a rip off and I also believe that it's a scam , I have information on this place and it is gonna. Be taken to the main office
Mary P. | Expérience généraleGreat storage place, spotless and convenient! The staff went above and beyond my expectations!!!
Deborah B. | Expérience généraleThank you for this experience. It was worry free.
Gary M. | Expérience généraleMoving from RI to PA was a struggle. However, the people at this UHaul are kind, respectful, and extremely helpful. It made the move easier. Thanks to everyone that works there for being consistently friendly!
ALLYSSAH P. | Expérience généraleStaff was always very friendly And helpful. The facility was always clean and secured. I will use them again in the future!
Katherine S. | Expérience généraleThis place met my needs. the General Manager is a super friendly, knowledgeable, and helpful guy. When I moved in, he was very accommodating to me and it is evident he wants his customers to be happy with the service they provide. I recently moved out of my storage unit I was able to complete the check-out process quickly and easily. My only issue with this storage facility was that my unit was placed all the way in the back of the facility and I had to weave around a lot of corridors when moving my belongings in / out (which was A LOT of stuff from a 3 bed/1800 sq. ft home). It was a several minute walk from my unit to the loading area where we could pull the truck into, so that was incredibly inconvenient and frustrating when mopving in and out. Upon moving into my storage unit a few months ago, the employee helping me told me there were other units closer to the loading area that were available, but he couldn't figure out how to change it in the computer system so I was stuck all the way in the back. That was my main issue... but other than that, this place got the job done and I appreciate the GM's help and knowledge.
Andrea G. | Expérience généraleStaff was very helpful and great to work with.
Robert K. | Premières impressionsDave and staff were very friendly and helpful!! Great secure place to store my belongings!!
LYLLIA C. | Expérience généraleThese employees went above and beyond to ensure I had what I needed. They were kind and helpful and excellent communicators.
ALLYSSAH P. | Premières impressionsNeed more doors to enter the place because customers kept them tied up last night for like two hours sitting in there eating they weren’t even unloading stuff which put us on a setback we are pushing to get everything in there by 10 o’clock
kandi h. | Online Move InThe army veteran who works there is extremely nasty in attitude and treatment of others. He stared at me while I finished a phone conversation on speaker while moving out. He then tried to blame me for split water that he asked if I had done on purpose? I said of course not, do you want help cleaning it? And he didn't even want any help and had a cleaning person available. I would of not use this facility. Not enough cameras on the inside. And that guy does not belong in customer service and clearly hates his job and other people.
Jillian K. | Expérience généraleI loved being able to park in the garage while I was loading or unloading.
Maynard H. | Expérience généraleVery friendly staff, great facility, and easy to use! Always a cart available for moving things and a giant bay to pull into.
nicole w. | Expérience généraleEveryone was helpful and friendly!
JOANNE P. | Premières impressionsI didn't have my homeowner's insurance policy number with me when I initiated the contract and the customer service rep told me I could call back with my policy and have it credited back to my account. I called back the next day and provided my policy number and the CSR told me I would see a credit for the next month's bill. When I got the next month's statement, I didn't see a credit and called the facility. I was told I needed to contact UHaul customer service. They proceeded to tell me I would not get a credit for one day of Uhaul insurance. This is the only thing making me leery of using U Haul in the future.
Robert K. | Expérience généraleDavid Burden the General Manager was very helpful, kind, and efficient. He explained and made sure I understood everything. He told me if I needed anything not to hesitate to ask.
Barbara s. | Premières impressionsThis is a great facility. Clean, well maintained, well lit with a friendly and very helpful staff. I have already recommended it to several friends and will continue to do so.
ARTHUR S. | Expérience généraleClean environment
Taylor S. | Online Move InFriendly staff and nice storage unit.
DENISE D. | Premières impressionsSuper easy to unload in an indoor facility. Man at register explained it all and had my unit in about 5 minutes.
MARK A. | Premières impressionsThe manager there has fantastic very knowledgeable, friendly and helpful
Consuelo V. | Premières impressionsVery friendly staff. Facilities are clean and secure.
Jason B. | Premières impressionsGreat experience from the start!
Christopher W. | Premières impressionsThe manager is very rude and not personable at all
Jennifer C. | Expérience généraleI've never been so impressed with the storage spaces and with the customer service. David went above and beyond my expectations.
Deborah B. | Premières impressionsOnly problem was the pricing. Could've almost rented a efficiency for the price. Little exaggerated. Also should have been pro rated since we left early
GARY E. | Expérience généraleOverall my experience was great. The employees at this location are super friendly, knowledgeable, accommodating and helpful. It made me glad I selected this location over others in the area. They walked me through everything and answered my many questions. The only "negative" was that the computer assigned my storage unit at basically the farthest point away from the unloading area, and when the employees discovered it and found a closer spot for me (which I was sitting there for so I heard it), they couldn't figure out how to move me from the original storage unit to the closer one. This was a huge bummer as I was moving a lot of stuff and had to make many many trips weaving around the facility from the unload zone. This was frustrating to me, knowing there were open units closer. But it is what it is. I still very much appreciate the employees here. Very very friendly.
Andrea G. | Premières impressionsTerrible!!! Hello , I just spoke on the phone General Manager David Burden Jr at 1180 Walnut Bottom Rd Carlisle, PA 17015 about a Unit I have been trying to Close since May 27th. When I spoke with him he advised on May 27th he would do a one time exception and refund me what I paid being I did not use the unit at all and rented a truck. This is not acceptable and I can't accept the decision I was told that I cannot get a refund. I went in the 27th and tried to close unit and the workers at this location said no to wait for David to give me a call after the holiday. I never heard from him until today. I received a call from his worker and went the next day and tried again and was told the same exact thing. This is not my fault that the lock was not taken off when I am being advised not to take it off. I also rented a truck and was supposed to get a month off which is why he stated he would make the exception. I have been dealing with this since May 27th.
Crystal T. | Expérience généraleAwesome!!
Tammy A. | Premières impressionsGood deal. Very good security and climate controlled.
Peter K. | Premières impressionsVery pleased with the facility and the fact that it's indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments
diane o. | Premières impressionsDave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. Merci encore!
JOEL G. | Expérience généraleStorage units a bit on the pricey side for the amount of space that’s being offered
Shadae M. | Premières impressionsI hated that Kmart closed but I love that U-Haul moved in, in it's place.
Maynard H. | Premières impressions.
Julie G. | Premières impressionsThe people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others
Bruce B. | Premières impressionsStaff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL
cleofe d. | Expérience généraleGreat all around very helpful
LARRY H. | Premières impressionsMade my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!
Stanley S. | Expérience généraleSo easy to deal with them and couldn't have found a nicer staff.
johanna c. | Premières impressionsIncredible customer service and response time if we ever had a concern. Merci
lylila m. | Expérience généraleGreat location, very clean and extremely friendly staff.
Nadia B. | Expérience généraleGreat move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Je les recommande fortement.
Charlotte K. | Premières impressionsAwesome
Diana O. | Premières impressionsBien
Edward T. | Premières impressionsCustomer service was great! It would be awesome to change your storage access to 24 hours. Merci
lylila m. | Premières impressionsGreat experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!
Ardell H. | Premières impressionsFacility is well maintained and finished areas are very clean. They even smell clean.
Marjory N. | Premières impressionsExcellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.
Nadia B. | Premières impressionsDavid, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area
DOUGLAS D. | Premières impressions